Amir   United Arab Emirates

Unreasonable Policies and Complete Lack of Flexibility

As a tenant with Wasl, my experience with their customer service and management team has been extremely disappointing. While they manage large properties across Dubai, their operational approach is entirely rigid, bureaucratic, and devoid of any human element.

If you face any temporary financial constraint or require minor adjustments such as splitting an installment or requesting a short payment deferralو do not expect any support or understanding. Despite maintaining a good payment track record and proactively reaching out weeks in advance to offer structured payment solutions (including accepting late fees), their default response is a robotic “it is against policy.”

Their customer care team lacks the authority to assist, and their legal/collections department pushes for rigid, automated legal escalations rather than working out a reasonable solution with communicative tenants.

For a company of this size in the UAE, the complete absence of flexibility, customer empathy, and basic human consideration is appalling. If you value a landlord that treats tenants as partners rather than just contract numbers, I strongly advise looking elsewhere.

21-09-2026

Rahul Pal   India

Disappointing Experience

I have been a Wasl tenant in Discovery Gardens for the last 3 years, and I am extremely disappointed with how a AED 520 payment penalty was handled.

My payment was initially unsuccessful. When I checked the Wasl app/system afterward, the same card details were still showing correctly, so I had no reason to believe that I needed to delete or re-enter the exact same card details again. I also did not receive any clear communication explaining that after one failed payment attempt, the card must be updated/re-entered even if it is still the same valid card.

Because I was unaware of this requirement, the payment was not processed and I was charged a AED 520 penalty.

What made the situation worse was my conversation with Wasl customer support. I specifically asked whether Wasl had actually informed me that I needed to re-update my card after the failed payment. The representative told me that they had proof that I was informed.

I then asked them several times to share that proof with me so I could verify when and how I was notified. Surprisingly, I was told: **“We have proof, but we cannot send it to you.”**

How is a customer supposed to accept a AED 520 penalty based on an instruction they were allegedly given, when the company refuses to provide evidence of that communication?

I also asked the representative whether they considered it fair to charge a tenant a penalty for something the tenant was not aware of and for which Wasl could not show the notification. The response was essentially that yes, the penalty would still be charged.

After being a Wasl tenant for 3 years, I expected much better transparency and customer service.

I am not disputing that companies can have payment policies or penalties. My issue is **clear communication and fairness**. If re-entering the same card after one failed transaction is mandatory, Wasl should clearly communicate this through the app, email, SMS, or notification.

And if Wasl claims that a tenant was informed, the tenant should be able to see the communication being used as justification for a AED 520 penalty.

Very disappointing experience.

21-08-2026

Vanessa |   Verified   United Arab Emirates

Very bad communication

I called up security to inform them that my AC has stopped working yesterday night and that it triggered the breaker when it shut off…long story short maintenance came at 11am…ended at 8pm and still has not fixed my ac problem. It’s so hard trying to ask and communicate with them on what the problem is; and now they said they’ll come back tomorrow. So it’s gonna be day 2 of me not having a working AC in this heat.

01-07-2026

DALIA MATHEW   United Arab Emirates

No reasons provided on Waiver of penalty request

My credit card had a fraud and it had to be blocked few days before the standing instructions on the rent. Despite calling WASL before the payment date they were unable to help stating the standing instructions needed to be changed 2 days before the payment due date. They then said let it get rejected and I can request for waiver of penalty by providing proof that my card had to be blocked, had enough balance on the day of the payment. I called Al WASL again few days after the payment due date and they said the payment was still under clearance and to wait. Thereafter the penalty was applied to which I requested a waiver after uploading all supportings neatly and clearly. Despite it all the waiver was rejected without reasonings. On calling WASL Customer care they couldn’t help me either to give a reason for rejection; I mean time is precious to people and as a customer I spent time to make the calls, provide the supporting and follow up. Atleast, have the courtesy to explain why it was rejected. VERY unprofessional! Request number was under reference 4000999851. So I loose money even I have a valid reason. Been with AL WASL over 12 years and never had a late payment. VERY disappointed!

01-06-2026

Amaya Isabelle   United States

Recover Your Lost Funds

After losing 40,000$ to an online scam, I felt completely helpless. I contacted my bank and local authorities, but there was little progress in recovering my money. A friend then recommended Mrs. Melissa Gilbert, and their team handled my case with professionalism and care from the very beginning. They kept me informed throughout the process and, to my surprise, successfully recovered my full funds within just a few days. I’m truly grateful for their support and expertise. I highly recommend their services to anyone dealing with online scams or financial fraud. Contact Details: WhatsApp: +44 (778) 227-6032 Email: [email protected]

25-05-2026

Elliot   United Kingdom

Absolutely awful

Do not rent from this company. They consistently overcharge on rent, fraudulently charge extra fees for “late payment” which was due to errors in their own systems, have a customer care team which promises to resolve issues then never gets back to you and moving out was the single most painful customer experience I have ever had. I still haven’t received my deposit back in full and never will.

If you want to get scammed + have ongoing headaches then rent from Al Wasl Properties.

03-02-2026

Zaw Aung   United Arab Emirates

Handling costumer/tanent complaint as of their discomfort living daily disturb by neighbour

Not taking well and serious of costumer/tanent complaint as of their discomfort living daily disturb by neighbour.
Addressed to wasl property management Several times through applicatiins, addressed and asking help daily to building security but the kid of neighbour kept on jumping, running and scoteering.
We are living under their floor and having home but not home. Miserable life daily.

18-01-2026

Peter   India

Maintenance work done on 20th of November in R 453.

We would like to thank the maintenance team in R 453, especially Mr.Rejinder Kumar, for his quick response for the AC service and other maintenance works in our flat. He is very efficient and honest.

26-11-2025

Taher   India

Maintainance work done in R441, Flat No 417

I would like to thank the maintenance team for a thorough & professional work they have done in the flat no. 417. They took care of each & every thing that required replacement & repair. I would like to especially mention & thank Mr. Abdullah for his personal attention to the details & also Mr. Ashraful for his commitment to the work.
They have handed me the flat which so very deep cleaned & disinfected.
Once again I am thankful to them.

25-09-2025

Areej Abdel Khalek   United Arab Emirates

Stay away

STAY AWAY, DONT INVEST OR RENT.
if you are searching for the worst experience in dubai this is the place you can find it.
More than 50 calls I have done, yet the problem was not solved they let me loose more than 8000 aed, and they knows that well, but still they did everything they can to let me feel tired of asking for my right, more than 50 calls can you believe that,
3 months chasing them and they are playing me over.
Can you believe someone to keep you on a call for 35 mins
Don’t trust them on any single penny, it not about money it’s about service.

01-09-2025

Maha   Australia

I have been renting a villa for the past 19 years. Super quality service

Best services the company is customer oriented and professional.

23-06-2025

Jasmine Abdulla   India

Disappointing Experience

I’m extremely dissatisfied with our first-day experience at [301,Wasl]. Our neighbor’s behavior has been unacceptable:

1. *Rude and unwelcoming attitude*: They’ve been annoying and dismissive, acting as if they own the place.
2. *Restrictive policies*: We’re not allowed to keep our belongings in common areas, while they freely use their own.
3. *Poor maintenance*: The premises lack proper upkeep, with evident neglect.
4. *Unresponsive caretaker*: Our concerns have been ignored.

These issues require immediate attention. I hope the management takes necessary steps to address these problems.

Recommendation
To improve, consider:

1. Establishing clear community guidelines.
2. Enhancing maintenance and repairs.
3. Ensuring caretaker responsiveness.
4. Mediating neighbor disputes.

Looking forward to positive changes.

Jasmine Abdulla

19-01-2025

Kamal Farajallah   Palestinian Territories (Gaza Strip and West Bank)

Best costumer service

All the thanks to Mr: Ismaile Hameed from the costumer service, he was very helpful and friendly.

04-12-2024

Vind   United Arab Emirates

Fines for Nothing

They fine you every chance they get for stupid reasons. Very unprofessional inspector and he has targeted to earn money for Wasl by anyhow that is how they don’t listen to customers and applied fines for shiny reasons. Staying at Wasl Property is like a prison with limited security. They don’t allow your guest in the house and if they find anyone they will make money for sure. Very useful and bad property management company in Dubai. Very rude inspector, his behavior with you and your family is very rude and unprofessional. No second authority to consult. I would recommend to never rent a property from them, they will make your life hell and for no reason charge you different fines. It is the second time in less than 6 months We have an issue with them. It is all about money, more money and you paying ridiculous and nonsense fines. Avoid avoid avoid, I could not give 0 stars hence me giving 1

03-12-2024

Ben   United Arab Emirates

NOT WORTH IT

Al Wasl Village is not worth the paper it is written on! At first it seems all great and decent until something gets broken and you want maintenance to come fix for you. Either they bring someone who doesnt speak English, or some idjit who has no idea what he is doing or both. Then after that they want you to feel lucky that at least they brought someone over. If you can find somewhere else at the same price point, go ahead!

07-09-2024

Man   United Arab Emirates

WORST PROPERTY MANAGEMENT

I am extremely disappointed with the way WASL Property Management and IMDAAD have handled our situation. It feels like tenants are not valued beyond the money we pay. Our complaints have gone unresolved, and we’ve been met with endless delays and lack of proper assistance. We’ve even had personal items go missing, including my mother’s passports, and it feels like we are being taken advantage of. This kind of treatment is unacceptable and goes against basic principles of fairness and integrity.
As a tenant, I am deeply troubled by the way WASL Property Management and IMDAAD have treated us. This is not just about poor service; it’s about the basic respect and care that every human being deserves. It is deeply troubling to think that actions like these might be done without consideration of the moral and ethical consequences. I believe that those who mistreat others and fail to uphold justice will ultimately answer to a higher power. WORST PROPERTY you will get involve ever!

17-08-2024

Michael Owen   Ireland

Ms Elita Diniz Sales

Ms Elita Diniz has an absolute pleasure to deal with, she went over and above to help organize my purchase and her extensive knowledge real estate sales system is second to known, in addition Elita Diniz is a very kind person with etiquette of the highest level, highly recommend.

Many Thanks

28-05-2024

Gurpreet Singh   India

Good service

Wasl water is very good service and friendly

11-05-2024

mi   United Arab Emirates

they charged 3months penalty even if you have emergency in your country that you need to terminate the contract

for 14years in dubai and ive gone through many real estate, this wasl properties is the worst and without a heart real estate ever so beware. if you are residing in one of their buildings. consider not renewing the contract to them. I had an emergency in my country and i needed to cancel my tenancy contract with them which i reside for 1 year and 8months already. they are asking for 3months penalty, which i plead not to pay since i have my reason because i needed to accompany my sick mother in law because my father in law just passed away and no one will look after her. but they rejected my request and still asked me to pay 3months penalty and saying that they only approve the reason if you got terminated from work. THis is a heartless company and i pray that whatever i am experiencing right now, will happen tenfolds to the one who rejected my request.

05-05-2024

Valeria   United Arab Emirates

Charging fines whenever they can

They fine you every chance they get for stupid reasons. I would recommend to never rent a property from them, they will make your life hell and for no reason charge you different fines. It is the second time in less than 6 months We have an issue with them. It is all about money, more money and you paying ridiculous and nonsense fines. Avoid avoid avoid, I could not give 0 stars hence me giving 1

20-03-2024

Mara b   Philippines

Late notice for aquacool registration

This wasl group before we moved to the properties they didn’t inform about the aquacool registration. Then after that they charges us for the cooling from may to july which is 1k dhs And till now the issue is not resolve even that is therr mistakes since they should inform before renting. Not after 3 months of renting. And moving out is a long process. I will never deal with this wasl group anymore. People are cheaters and no sense of customer care. To think that in dubai they should think of there customers as always. But this wasl group they will just make your life miserable. No concern at all. And no action.

17-03-2024

Maheh   United Arab Emirates

Getting the security deposit

I have very much disappointed with Alwasl service.I didn’t get my security deposit back even after 2 months. Vacating the house and hand over the keys back is big process. I will never move to any Alwasl property again in my life.

31-01-2024

Maheh   United Arab Emirates

Getting the security deposit

I have very much disappointed with Alwasl service.I didn’t get my security deposit back even after 2 months. Vacating the house and hand over the keys back is big process. I will never move to any Alwasl property again in my life.

31-01-2024

Sadanand   United Arab Emirates

Water Leakage / Water Noice

Dear Team,
It’s been 15 days since we moved Al wasl Al qusais Industrial area 5

Honestly telling you guys , I could not get a proper sleep since I moved here

Too much of water noice in bed room

Big noice , my children crying badly

30-01-2024

Sadanand   United Arab Emirates

Water Leakage / Water Noice

Dear Team,
It’s been 15 days since we moved Al wasl Al qusais Industrial area 5

Honestly telling you guys , I could not get a proper sleep since I moved here

Too much of water noice in bed room

Big noice , my children crying badly

30-01-2024

Valeria Lima   United Arab Emirates

what a nightmare dealing with al wasl properties

I would not recommend al wasl properties to anyone. The level of customer service they provide is the worst I have ever experienced in 8 years living in Dubai. They charge penalties whenever they want without a proof of the issue. They claimed my card was not working the day the rent was charged so they couldn’t proceed with the payment. I sent my bank statements as a proof of the card being active since last August. Their reply is always the same” card was not active” without providing any proof of what they say. The customer service agent at their office in SZR told us there was no attempt even tried to charge this from their side. So basically said the issue was from al wasl system. Worst company ever! I had to give 1 star but if I could I would give them 0!!

18-01-2024

Valeria Lima   United Arab Emirates

al wasl properties worst company ever

I would not recommend al wasl properties to anyone. The level of customer service they provide is the worst I have ever experienced in 8 years living in Dubai. They charge penalties whenever they want without a proof of the issue. They claimed my card was not working the day the rent was charged so they couldn’t proceed with the payment. I sent my bank statements as a proof of the card being active since last August. Their reply is always the same” card was not active” without providing any proof of what they say. The customer service agent at their office in SZR told us there was no attempt even tried to charge this. So basically said the issue was from al wasl system. Worst company ever! I had to give 1 star but if I could I would give them 0!!

12-01-2024

disappointed customer   United Arab Emirates

al wasl properties well known for charging and “stealing money”

I would never recommend al wasl properties to anyone. It can be cheap at first but you will pay the price with frustration. If you have any issues, their customer service is one of the worst I have ever experienced in my almost 10 years living in Dubai. Avoid at all costs they will always try to charge you penalties anytime they can even if the issue is from Al wasl and It’s their fault.

11-01-2024

JINU VARGHESE   India

VERY WORSE AFTER SALE SERVICE FOR APARTMENTS. ALWAYS SUPPORTING MAINTENANCE COMPANY ONLY. TENANT HAVE TO BUY ALL ITEMS IF ITS NOT CONSUMABLES LIEK MAIN DOOR FRAME AS ITS A INSTTALLATION ISSUE AS WELL.

DONT GO FOR THEM. NO SECURITY AT ALL. STRESS PASSERS ARE COMING DIRECTLY TO FLOORS AND KNOCKING ON DOOR. UNSAFE FOR FAMILIES

18-11-2023

Naila a   United Kingdom

Worst company and worst building

Absolutely the worst building and company.
Poor staff, security and management. Cheap building, loud, drunk neighbours, dirty, cockroaches everywhere. Management is absolutely horrendous and ignore all your complaints. All they care about is getting the rent paid.
Disgusting buildings and management.
Security is absolutely useless and clueless at everything.

04-11-2023

Edwin Tam   Hong Kong

Horrible work flow system but luckily have one helpful staff called Amr Ahmed Fouad Sabry Moftah

The whole experience to deal with the company is horrible, no single person is responsible for my case and no real person I can talk to after one month email back and forth if luckily can get their email but not really reply to your point.

I was selling my property and trying to get a no objection certificate (NOC) from the company. My frd in Dubai was holding my Power of Attorney (POA) and went their office more than 10 times in a month, they just ask us to submit different documents piece by piece instead of a list of documents at once. The most ridiculous document they request myself to ask their other departments like about service charge and country club to issue a proof that I have no outstanding about those fees. How ridiculous it is! It’s their responsibility to check those outstandings and give me the answer instead of asking the client to do the work for them. They do believe that they are supreme government agency and all of you are betting from me!

After several rounds of back and forth communication, they said all outstanding installments have to be cleared before getting the NOC, at this time point, already about 3 weeks since submitting the NOC application and application fee. And more importantly, they just send out a statement with the wrong due date of the installment which is not updated according to the handover notice when is 1.5 years delay for handover. Given the time constraint of the buyer’s mortgage offer, I have surged the company by sending several emails to update due date and reflect in the updated customer statement because which will affect how much I need to pay so that I can get the NOC but there is no single email to reponse my question about how much I need to pay to get NOC and insist the customer statement is correct and final. My frd holding my POA went their office and wanna find someone to talk to, they refuse to talk to my frd and said that they wont meet person with POA and please send email which I have sent plenty but no real response and no single real person is accountable coz the email is a corporate email and no signature below like a machine. It feels like a dead loop.

Given the time limit, I have to put down everything in HK and bought an expensive air ticket to fly there and stand in front of them to make them talk to me and do their job with no sleep for 30 hrs. However, they still dont give it a shit given their supreme status. When I get there, they still play ping pong with me that it need to be double checked with different department and it takes time, I have seated in their office for 4.5 hrs from 9.30 am until 2 pm. After some dramatic and loud arguement, finally there is one real person called Amr Ahmed Fouad Sabry Moftahwho are responsive and helpful come to me and explain everything to me and take my case and follow up with it. And he helped me to talk to the finance department after I told him the calculation why their original one is not correct and why this would affect my NOC. He is the only person in the office would understand my problem and try to solve it. All other staff just pass through different issue to different department and not responsible for anything, no way to make them accountable! That’s why the system is ridiculously bureaucratic.

After I settled the outstanding due installments the next day, they calculated the wrong number about the late penalty charge again. After few hours and waiting, they still can’t get it right and insist they have nothing wrong. Again I need find my way to speak to Amr Ahmed Fouad Sabry Moftah and explain to him and calculate with him about why their finance’s calculation is wrong. With his help, I finally can settle those issues by payment the correct amount so that I can get the correct customer statement and NOC in the next 2 working days.

3 weeks back and forth email communications and 1 week trip to Dubai with 4-5 hrs a day in 3 straight working days in their office and luckily having very helpful Amr just for such simple issue, what a cost to deal with this company.

For everyone who have to deal with Wasl, I believe Amr is the best person you could ever talk to in the company and he will be the only person who care about your issue and try to help you out directly. For other people if not have to, better stay away from the company forever!

24-09-2023

Mara   United Arab Emirates

WORST REAL ESTATE IN UAE

this real estate is cheating. when we are inquiring about the building, they inform us that it is ‘chiller free’ but after 3 months we received a message regarding that we need to register to aqua cool that is mandatory.
we tried to contact them to complain why we need to register after 3 months. when we read the contract of aquacool it was mentioned that we should register before moving in. and nothing happened.
they just give us headache and stress.
this will be the first and last, we will rent in this kind of properties.
i wouldn’t recommend these properties to anyone.

12-09-2023

Honey Jacob   India

Customer care

Not customer oriented, not helpful, unsatisfactory service

21-08-2023

Jamil   Lebanon

A very bad building management.

We rented a flat in one of the buildings that belongs to Wasl Properties from a year and they told us that the building is a family building until we discovered that it was a lie the neighbors on top are bachelors and since then we were complaining and no action has been taken in fact they lied to us many times telling that they will put them out and it never happened.
Until we discovered the reason, the security told us that they are locals reason why Wasl cannot do anything.
This is a discrimination and against the rules in Dubai and we will escalate this problem.
The flat is bachelors and they are causing a very loud impolite noises and yet Wasl didn’t take any action.

14-08-2023

Roji   India

Poor maintanance services

I placed the request to Al wasl maintanance regarding the wash basin( too much leakage from the wash basin hole) . Facing this issue since 3 wks. But till now there is no response from the Maintainence team.
Very poor customer support.

11-08-2023

Akbar   India

Refund of deposit

I have been following up security deposit refund. Every time I call I get an answer it is in progress. Customer care says pending with another department and call cannot be transferred neither do they call back or reply to email sent. An automated email comes in that’s all.
Vacated flat 10April. Today is 15 June.

15-06-2023

Naila   United Kingdom

Wasl port views, management & security.

I have been living in Dubai for 12 years and this is the worst worst place I have ever lived and the Wasl group is the absolute worst company.
They ignore all your requests, they do not respond to mails, phone calls and complaints. Security sit around, watch youtube videos and ignore you too.
Please people, do not waste your money, time and energy trying to live here. You will truly truly regret it like I am.
Poor quality of thee building, bad neighbors, security and apartments.
Zero AC in the lifts and building, bad smells and cockroaches everywhere!

14-06-2023

Elliott   United Arab Emirates

Incompetent

By far the most incompetent company I have ever dealt with. They consistently overcharge on rent, promise to sort out issues regarding payments and property maintenance yet never do. DO NOT rent from this developer.

13-06-2023

John   Philippines

Parking

If I only knew that I will be given a parking area which is very far away from where I am living I would have not rented the property here. The real estate is not transparent at all regarding this matter. Very very disappointed tenant here. I can’t wait for 1 year and I will never ever renew my contract with them.

09-06-2023

Ailene   Philippines

putting (unverified) violation fees

If you think of leasing any of WASL properties, I strongly suggest you think twice.

I am a tenant of one of Wasl Properties for a 2 bedroom contract apartment over the last 3 years (since 2020). Before the renewal of my 3rd year contract they put a violation on my account for the amount of AED 8000/- for an assumption of subleasing with no evidence. Only because I was not at home during the inspection as it was a working hour and they found 1 guest with my sibling – they immediately assume I am subleasing it. I tried to justify and file dispute on the violation with no delay (I have to send reminders for my emails to get a respond) but WASL inspection team were not ready to listen. They didn’t find any division or partition or any bed space in my flat to conclude the violation. BTW, there’s no option to contact them directly, you have to go through the customer service line where you have to explain the story from top-bottom EVERY TIME.

They just insist to pay – which I believe is an easy income for them. The violation fees was issued towards end of April 2023 after the inspection (Jan 4 2023) and after the renewal of my 3rd contract (16th January 2023). If the violation is true and fair, they would have terminated my contract with immediate effect (as per the terms mentioned on the tenancy agreement) and if they responded to my queries regarding the violation at that time itself I wouldn’t have renewed my contract. The inspection team said renewal is different department and inspection is different? this reasoning is illogical as I am having a single contract and everything is link to 1 account only.

More so, in the experience centre where I expect a customer service happiness, you will feel extremely unhappy. There is no exemptions or priority lane for people of determination/pregnant women (this special service is present in all other establishments, consulates, other government offices) but missing in Wasl.

22-05-2023

sanoop saludheen   India

customer care wont respond to any emails and i didt receive my security deposit since long

I have been requesting my security deposit for several months now, but to no avail. Despite reaching out via email and customer care calls, I have not received any response while being outside of UAE. It is unfair to hold onto our money without any valid reason.

10-05-2023

Ashraf   India

Horrible payment system

I have been following up for more than 2 weeks but they are responding through an auto generated mail. They have the worst payment system ever seen . If you lost your credit card or any technical error happened from bank side wasl happily imposing penalty to their clients . Don’t expect any service from Customer Service executives.

07-04-2023

hanna bai   United Arab Emirates

Worst

5 days no proper guiding for a client, after instructing me to sent an email but no one is getting back and worst is every call center you spoke, they will check but different person different actions 😡 you don’t have idea what is feeling of being rejected without notice

07-04-2023

Jamilur Raheman   United Arab Emirates

Unnecessary charging Legal charges after paying all the outstanding bills and Penalties

Unnecessary charging Legal charges after paying all the outstanding bills and Penalties

01-04-2023

Dinara Nazirova   United Arab Emirates

1

Very terrible services, no actions for sharing in family building, not replying to emails from tenants, night noises continue not give chance to rest Al Badaa residence allowed subrent for sharing

30-03-2023

KPJ   India

Allowing bachelors to stay in family only building

In the prestigious Sheik Rashid Building in Baniyas Deira managed by Wasl Properties which is a family residential building, they are leasing to African nationals who are subletting to bachelors with bed space! Hundreds of them. Very sad!

15-03-2023

Kevna Jacob   United Arab Emirates

Customer Service Response to a Request

I had requested my car park cancellation out of 2 of the parking which I have in possession. Wasl R453 have asked us to cancel one of them and since car park A is quite far from the lobby we decided to cancel parking A as we have an 84-year-old grandmother residing with us. Car park B is quite close to the lobby and relatively easier for her to walk to the lobby.
The employee (a lady) working at the office was quite rude and unprofessional. She said that we need to cancel car park B as it is not considered free parking but in fact, we are paying 3000 extra for the parking. She didn’t even try to understand the situation or request alternatives.
Customer Service is abysmal, rude, and unprofessional.
The call took place at 12:55pm on 9th March, 2023

09-03-2023

Anonymous   Aland

Most horrible leasing experience in Dubai since 2007

Rented an apartment in Wasl Port Views and since 6 months, we have had the most horrific experience! Construction noises everyday very very heavy! Paint and glue smells in the whole apartment, we wake up tired with headaches and go to sleep the same. We’re looking for another apartment and leaving Asap.

23-01-2023

Nafiisah M   United Kingdom

Move in date

I had a contract for a move in date of 3rd December and I had to chase everyday until I received the contract (1st December). Wasl on the other hand was very quick and efficient to take the payment. If I hadn’t chased I probably would have received it after the move-in date. Thereafter, the security and his supervisor were clueless that somebody was moving in the apartment and even more unware of the move in date and told me the place is dirty and didn’t care to follow up and clean the place. I called Wasl customer line so many times each time the person would just read a script to me and probably wouldn’t even bother doing anything on it. It’s appalling and disappointing for such incompetency of a simple process. Lack of communication within the team of Wasl resulted in a terrible move in experience.

The security and the supervisor were not helpful at all and didn’t even care.

I would not rent with Wasl again.

I shouldn’t have to chase to get.

03-12-2022

SJ   India

Chiller Service

Stay in north heights Al Nahada 1. They have not mentioned anything about chiller. So it is presumed as part of Dewa
Now they appointed third part which is very costly and also asking for security deposit

Management is also not responding to emails

Very poor customer service

22-11-2022

SJ   India

Chiller Service

Stay in north heights Al Nahada 1. They have not mentioned anything about chiller. So it is presumed as part of Dewa
Now they appointed third part which is very costly and also asking for security deposit

Management is also not responding to emails

Very poor customer service

21-11-2022

Ramaswamy Sriram   India

Aqua Cool in North Heights S1002

They brought in a new 3rd Party, Aqua Cool, to maintain the AC in teh building. They are charging exorbitant deposit, rates etc. This was not as per our rental contract.

21-11-2022

pradeep   United Arab Emirates

move in and move out – closing account with wasl

horrible experience. They have introduced all the processes through the application and there is no contact person. you will feel a hard time with wasl closing-out procedure. it took me 01 week to hand over the keys. No one is ready to take over and daily i was visiting their wasl vita. They didnt close my account for 3 months and they keep on adding fines for dishonored cheques also fines from bank.
None of the people is ready to take responsibility- neither customer care, security, or email responses.
Don’t prefer renting through wasl. better go to other local agents.

21-11-2022

Syed   Pakistan

Customer Waiting Time in Experience Center

Today on Monday 17-10-2022 I visited their so called Experience Center and literally for more than one hour and fifteen minutes, no one even say Hi to me. I was there to get info for Jumeirah Golf Estate information.
Their staff Sana, Jenny never replies their whatsapp messages and never answers their call. They may be very beneficial for the organization in terms of revenue but in customer services perspective they both are – 1000%.
Wasl should emphasize on this through training on a regular basis.

17-10-2022

Mohammed Farhan   United Arab Emirates

Pathetic never look for Wasl properties

It is pathetic, I have taken an apartment in Wasl Crystal 4, the company is only ready to advance payment, commission and deposit however the building is not maintained, the AC is not working, you cannot take an internet connect because the cabling for WiFi is not done. When I moved into the apartment it was not clean and they didn’t clean it for 2 days. It’s been 9 days I have moved in but the air-condition is not fixed, their technicians are not qualified. Worst real estate company.

16-10-2022

Hazem   Egypt

No cm care

They dont care about cm, they just want to close the line and make the call short, different answers if they want to answer ur question…. Did u hear about north height bldg. in Nahda 1… do u know that one call center agent will tell you its dewa AC and the other one will tell you aquacool company and the big surprise! Third one told me Samsung… they dont know/they ate not trained, nothing!!! They are telling me start the rent process and then the AC company will call u! How much i need to pay for deposit for AC? Answer is no info. … thanks god that i called them before starting the renting process through the app.

10-10-2022

Disappointed Tenant   Algeria

Worst Management

They tried their best to lie and don’t assist. They will make up stories just to cover up their mistakes. They don’t even reply to emails even if you will send a lot of follow-ups and calls. All they want is your money.

13-08-2022

Mohamed Sajir   Sri Lanka

Visitors Are Not Allowed after 8PM

My friend came Dubai on visit i took him to my room around 9PM security guy stopped him and send him back because as per wasl property rules visitors cannot enter inside the room after 8pm,
What a bullshit rule? Such a shameful and bad experience,
I requested people to choose better property rather than al wasl

26-07-2022

Babu Joseph   United Kingdom

Don’t expect your security deposit back while leaving

Don’t expect the security deposit back while leaving. I lived 7 years(from 2012 to 2019) at P480/104 at Al Qusais 1. I got a bill stating AED 1750/- (same as my security deposit) with some photos showing some repairs on the kitchen cabinet. In fact everything was intact and the kitchen cabinet was too old to repair and already lived its life. Contacted the customer support but no support at all. I still got the pictures with me if anyone want to see. Terrible experience. Good luck guys!

02-07-2022

Hyuna |   Verified   United Arab Emirates

Happyh

AMAZINGLY SPEEDY AND STRAIN-FREE FRIENDLY TRUSTED. VERY GOOD TO WORK WITH I had excellent dealings with WDS, and I’m overjoyed. MANAGEMENT AT WASL IS APPRECIATED.

30-06-2022

Anonymous   Algeria

Worst Management

It’s not what you expected is what you will get. Whatever you agreed with the agent did not happened. Improper coordination or awarenes to the agent about the rule being implemented and the client are becoming the victim. We were not informed about the rules and you will just know it after you signed the contract. From the hand over of key until the transferring period has been horrible. They will block all your things first and they will screen which is allowed and not and they will take picture everything that you will enter in your newly, paid rented flat. Even 1 bed will take an approval from the management. And the worse thing is you need to call everyone before they will let your things in. Even beds, it needs to be compliant with what they required wherein at the 1st place you were not informed. Bunk bed are not allowed, single bed but the double bed size, single bed but with an ark at the headpart. It is really frustrating what kind of rules are this. Waste of time, effort, money and emotionally upset.

07-06-2022

Abdul shakoor abdul rashees   United Arab Emirates

Proud to be part of alwasl

Just amazing hassle free

06-06-2022

abdul shakoor abdul rasheed   Pakistan

PROUDTO BE A PART OF AL WASL PROPERTIES

NO WORDS.AMAZING FAST AND HASSLE FREE.FREINDLY TRUSTWORTHY.VERY GOOD TO DEAL.I HAD EXCELLENT DEALING WD WASL,I M TOO HAPPY.THANKS TO ALL WASL MANAGMENT

06-06-2022

Haresh c khatri   United Arab Emirates

Non refund of security deposit

We handed over the unit at termination of contract, secured NOC and completed all handover formalities. However after 2 more than 2 months and numerous mails, phone calls our security deposit is not being refunded.

30-05-2022

Ritha |   Verified   Hungary

Reliable

With the assistance of this company, I was able to rent an apartment. The condo was extremely reasonably priced, and it was in a great location! It was a wonderful experience.

27-05-2022

Malachi |   Verified   United Arab Emirates

Great

Their agents were quite helpful to get you the perfect property in terms of prices and location, I had a good experience with them.

26-01-2022

Pooja |   Verified   United Arab Emirates

Affordable prices

I rented an apartment with the help of this company. The price of the apartment was so affordable and its location was very convenient! Such a satisfying experience.

27-07-2021

Zarrar |   Verified   United Arab Emirates

Helpful team

The sales team at this company really helped me a lot in finding the property I wanted. They were so cooperative and decent as well.

13-07-2021

Onyx |   Verified   United Arab Emirates

Great company

A great company to make a real estate deal with. Their team is helpful and knowledgeable. They knew my preferences and offered me the properties that could meet my expectations. Highly recommended!

11-04-2021