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Customer Experience

Customer Experience

207 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

56%

Great

22%

Average

0%

Poor

0%

Bad

22%

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Description

NStyle International launched Urban Male Lounge in 2006 to satisfy the growing appetite of the male population with an interest in premium grooming services. The brand presently has seven store locations in the UAE with four strategically located lounges at the heart of Dubai’s International Financial District (DIFC) along with the city’s leading shopping destinations, Dubai Marina Mall, Nakheel Mall and Times Square Center along with one branch in Abu Dhabi located at Abu Dhabi’s newest financial and shopping district The Galleria Al Maryah Island and finally, Zero 6 Mall in Sharjah.

The brand has won multiple awards that What’s On Awards in the ‘Best Male Spa in Dubai’ category in November 2012, and the brand being awarded the Superbrands status in the UAE and being awarded CSR Label by Dubai Chamber recognizing the companies CSR practices impacting employees, clients, community & environment and being awarded a certificate of excellence by the Dubai Municipality recognizing the brands excellent customer and hygiene practices & its commitment to health and safety within its stores.

The Urban Male Lounge philosophy is the provision of the Middle East’s premier brand of male relaxation environment offering practical grooming treatments tailor made for today’s modern man. Services encompass therapeutic massages, facials by award winning Forlle’d Skin Care, shaving, hair, and hand and foot treatments that are offered in an ultra hygienic and plush environment. The DNA of the UML brand objective is ‘grooming today’s modern man for greatness.

Critical brand hallmarks are personalized service, attention to detail and the innovative addition of design, technology (plasma screens with Netflix, wireless headphones, WIFI) embodied with cutting edge treatment procedures.

Urban Male Lounge’s signature is modern, chic and holistic – professional, affordable grooming – targeted to compliment the culture conscious, socially affluent and well-rounded 21st century male consumer. UML is the ultimate in male refinement.

The brand’s expansion will foresee the opening of multiple stores regionally and internationally via wholly owned and franchised stores.

Products and Services
  • Hair
  • Shave
  • Facial
  • Hands & Feet
  • Hair Removal
Location
  • JLT Cluster X - Sheikh Zayed Road - Dubai - United Arab Emirates

Contact Details
  • https://urbanmalelounge.com/
  • +97144250350
  • [email protected]
  • Tower X3 Cluster X office # 2403 Jumeirah Lake Towers Dubai United Arab Emirates
  • Jumeirah Lakes Towers (JLT)
  • Dubai (UAE)
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Reviews

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Latest Reviews
B. OConnell
  United Kingdom

Haircut and Beard Trim

DO NOT USE THIS COMPANY – A TOTAL SCAM
Friday 18th March. We left feeling extremely disappointed that we were charged such a large amount of money for treatments that we did not get a price for first. Total dishonesty to suggest additional treatment and the Hyalogy cream without informing us of the price first.
We made an appointment for a haircut and beard trim and finished up by paying AED 2,237.55. A total rip off.
It is clear we are not the only complainants and it appears to be the way they operate.

We are extremely disappointed and felt cheated after we left. I do hope you will consider my complaint and offer compensation for this treatment. After all, nobody goes to a hairdresser for a haircut and trim and be faced with such a huge invoice

ADVANTAGESDISADVANTAGES

Convenient

Dishonest Fraudulent Misleading Scam


16-05-2022

Vishal jain
  India

Scammed

I was scammed for 740 AED here when I just went for a haircut and beard trim. The stylist without even me asking put keratine on my head and gave a treatment which I never needed or asked for. This place is full of scammers, specially the barbers. Last time they sold me AED 1400 worth of products, be careful of the scam this people are pulling everyday.

ADVANTAGESDISADVANTAGES

Dishonest


04-04-2022

Adriel |   Verified
  United Arab Emirates

Great

It was a good experience to take avail services they were competent and delivered fantastic services.

ADVANTAGESDISADVANTAGES

Competent Fantastic


08-02-2022

Declan |   Verified
  United Arab Emirates

Wonderful

This Urban Lounge is excellent I have taken their hair and shave services and it was wonderful they were efficient and smartly deliver their services.

ADVANTAGESDISADVANTAGES

Efficient Smart


11-12-2021

Beckett |   Verified
  United Arab Emirates

Cool 😎

I have tried their facial and it was cool, I like it, products are of high quality and my experience with them was amazing.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


08-11-2021

Adrian |   Verified
  United Arab Emirates

Amazing

Their services are amazing and reliable staffs were fast in delivering their services but their prices are high.

ADVANTAGESDISADVANTAGES

Fast Satisfying

Expensive


26-08-2021

Wayne |   Verified
  United Arab Emirates

Satisfying

I took a haircut from them, it was a good experience with them, the hairdresser was friendly and efficient and provides satisfying services.

ADVANTAGESDISADVANTAGES

Efficient Friendly


28-06-2021

Edwin |   Verified
  United Arab Emirates

Excellent

I have tried their hair care services, I am satisfied with their services, they were friendly and efficient staffs and provide excellent services to their clients.

ADVANTAGESDISADVANTAGES

Efficient Friendly


14-06-2021

Omja |   Verified
  United Arab Emirates

The best haircut!

I’ve taken the haircut service at this barbershop for the first time. The staff was very attentive and professional. They made the best and perfect haircut for me! So satisfied!

ADVANTAGESDISADVANTAGES

Perfect Satisfying


14-06-2021

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Reviews
B. OConnell
  United Kingdom

Haircut and Beard Trim

DO NOT USE THIS COMPANY – A TOTAL SCAM
Friday 18th March. We left feeling extremely disappointed that we were charged such a large amount of money for treatments that we did not get a price for first. Total dishonesty to suggest additional treatment and the Hyalogy cream without informing us of the price first.
We made an appointment for a haircut and beard trim and finished up by paying AED 2,237.55. A total rip off.
It is clear we are not the only complainants and it appears to be the way they operate.

We are extremely disappointed and felt cheated after we left. I do hope you will consider my complaint and offer compensation for this treatment. After all, nobody goes to a hairdresser for a haircut and trim and be faced with such a huge invoice

ADVANTAGESDISADVANTAGES

Convenient

Dishonest Fraudulent Misleading Scam


16-05-2022

Vishal jain
  India

Scammed

I was scammed for 740 AED here when I just went for a haircut and beard trim. The stylist without even me asking put keratine on my head and gave a treatment which I never needed or asked for. This place is full of scammers, specially the barbers. Last time they sold me AED 1400 worth of products, be careful of the scam this people are pulling everyday.

ADVANTAGESDISADVANTAGES

Dishonest


04-04-2022

Adriel |   Verified
  United Arab Emirates

Great

It was a good experience to take avail services they were competent and delivered fantastic services.

ADVANTAGESDISADVANTAGES

Competent Fantastic


08-02-2022

Declan |   Verified
  United Arab Emirates

Wonderful

This Urban Lounge is excellent I have taken their hair and shave services and it was wonderful they were efficient and smartly deliver their services.

ADVANTAGESDISADVANTAGES

Efficient Smart


11-12-2021

Beckett |   Verified
  United Arab Emirates

Cool 😎

I have tried their facial and it was cool, I like it, products are of high quality and my experience with them was amazing.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


08-11-2021

Adrian |   Verified
  United Arab Emirates

Amazing

Their services are amazing and reliable staffs were fast in delivering their services but their prices are high.

ADVANTAGESDISADVANTAGES

Fast Satisfying

Expensive


26-08-2021

Wayne |   Verified
  United Arab Emirates

Satisfying

I took a haircut from them, it was a good experience with them, the hairdresser was friendly and efficient and provides satisfying services.

ADVANTAGESDISADVANTAGES

Efficient Friendly


28-06-2021

Edwin |   Verified
  United Arab Emirates

Excellent

I have tried their hair care services, I am satisfied with their services, they were friendly and efficient staffs and provide excellent services to their clients.

ADVANTAGESDISADVANTAGES

Efficient Friendly


14-06-2021

Omja |   Verified
  United Arab Emirates

The best haircut!

I’ve taken the haircut service at this barbershop for the first time. The staff was very attentive and professional. They made the best and perfect haircut for me! So satisfied!

ADVANTAGESDISADVANTAGES

Perfect Satisfying


14-06-2021

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