Federica Micheli   United Arab Emirates

Difficult communications

The cleaning is done well, and the staff coming to the house are considerate and respectful. I’ve just had to try someone else, because I find it very difficult to speak to anyone in the office when it’s time to make a booking and other requests. They’re whatsapp staff is not very responsive unfortunately.

11-01-2024

Dr Praveen Srinivasan   United Arab Emirates

Worst Customer Experience given by UC

Dear Urban Company Team,
As you know you have charged me twice for 1 service which I took last Sunday (Sep 17 2023) morning. I called immediately my bank asking why did you charge me twice, my bank informed me that Urban Company charged twice and my bank cannot refund unless Urban company declines one of the payment. After getting the information from my bank, i called your team asking why did you charge twice and i even requested to decline one of the payment so that my bank can refund. Your team also said that the refund has will be initiated and within 7 days I will be getting my funds in the source bank account from which I have made the payment. All these happened last Sunday (Sep 17 2023)

Now that i have patiently waited for your teams advice which is 7 days, i checked my bank where there was no refund and felt so bad that i have been cheated by URBAN COMPANY by charging twice. I was chatting with your customer care and they are so casual and was chatting with me as if nothing serious happened. The person who was chatting was Natasha Chauhan. As the chat was not in a professional manner i escalated the issue in X platform where someone named Danish (+971 4 872 2304) called me and after understanding the whole scenario they are saying very easily that the refund was not even initiated and this was the place where i became so pissed off and asked him to escalate the issue to the senior management of Urban Company and to my surprise some one by the name Saurabh Saini called me saying that he is from the escalations team of Senior Management. (For your information I did not believe this). Saurabh was so casually saying me that we are initiating the refund today and was asking me to wait for another 7 to 10 days. This is very bad, i was not even accepting as i was not convinced in what he was saying. He asked me for some time and he called me back saying that refund is initiated and when i said if refund is initiated tomorrow being the first working day i should be getting the refund tomorrow and i also asked him to share the TT copy for me to verify that the refund has been initiated.

To my surprise, Saurabh said initiated means – he has initiated via email and he cannot ensure that I will be getting the TT copy today. Then he told me that the concerned team does not work today and they start the work only tomorrow (Sep 25 2023) by 10AM and mine is on priority. If my refund is on priority then i should be getting the TT Copy as proof from Urban Company tomorrow (Sep 25 2023) before 10:30AM, Saurabh was saying that also he cannot ensure. Saurabh claiming that he is from escalations team of Senior Management what else he can ensure if not a simple thing.

Then what does PRIORITY means to Urban Company. being one of the regular customer of Urban Company – the way I was treated by your team was totally unacceptable and very bad. Also note that I have been treated very badly with very high negligence by your team which made me to decide not to use URBAN COMPANY hereafter. I was recommending your company to my colleagues and friends as well as my relatives, i will now share this issue and will ask them also to be careful in using Urban Company as well I have also decided not to use your services again.

Enclosed the way how UC support was chatting with me! The worst customer service ever!!!

PS:
What I still cannot understand is that when Urban Company received payment twice from me, what were they doing until as a customer I called after 7 days (which was the time period promised by UC team for refunding) saying that it was not refunded. If i have not called you would have taken my money! – WOW!!!
UC made me to also think that UC is running operations using my money
What a scam you people are doing, charging twice and taking 7 to 10 days for refunding – if you have received the money twice, you should have immediately called the customer and initiated the return and if it was from Monday to Saturday, hardly it will take 2 working days for completing the refund. Just staying quiet and waiting for your customer to call you and making the customer beg for the customers money – wow what strategy UC is following.

Never expected such a bad experience, scamming and negligence from Urban Company.

24-09-2023

Elena   United Arab Emirates

Schedule a cleaner, but she never came

I scheduled a cleaner, changed my plans for the day to meet her, waited for two hours, she never came up.
Office did not pick up a phone.
Not a first time experience with this company.

18-11-2022

Geni |   Verified   United Arab Emirates

Great

I had never previously used the sofa cleaning service offered by this business. The team was really professional, and the service was faultless, therefore I was quite happy.

30-06-2022

Shadha |   Verified   United Arab Emirates

Satisfying

This was my first time using this company’s sofa cleaning service. I was extremely pleased because the team was extremely professional and the service was flawless.

27-05-2022

Josefine |   Verified   United Arab Emirates

Very professional team!

I took the sofa cleaning service for the first time with this company. I was so satisfied as the team was so professional and the service was extremely perfect.

14-04-2022

Adeline |   Verified   United Arab Emirates

Experts

I would love to recommend their deep steam cleaning services they were experts and delivered excellent services.

29-03-2022

Maisie |   Verified   United Arab Emirates

Satisfying

I have tried their services and it was a good experience with them they were client-oriented and delivered amazing services.

14-03-2022

Melissa Higgins   United Arab Emirates

Illegal practices

Urban Company UAE works with partner companies that provide cleaners who are working under tourist visas. They are promised work permits that do not arrive. This is completely illegal. One cleaner told me her story and she is not alone. Now she has 12k in overstay fines growing every day. Her unscrupulous boss never even began the process for getting a work visa. I contacted Urban Company about this. I was told it would be looked into. In the meantime they called the cleaner and threatened her for speaking to clients.

If you use this company ask to see the cleaners work permit/EID. If they do not have these documents they are likely to be in a similar situation. Yes, these apps are convenient but not at the expense of humanity.

06-03-2022

Kira |   Verified   United Arab Emirates

Fast

I would love to recommend their cleaning services they are professional and smartly delivered their services in a short period of time.

20-02-2022

Lucia |   Verified   United Arab Emirates

Pleased

I have taken their services and it was perfect they were efficient and deliver satisfying services.

19-01-2022

Daniela |   Verified   United Arab Emirates

Best

I have taken their deep steam cleaning services, they were quite professional and delivered the best services, overall it was a satisfying experience with them.

29-12-2021

Alawany |   Verified   United Arab Emirates

Great services

The cleaning services provided by this company are really great. I was extremely satisfied with my experience and definitely, I would always recommend this company!

26-12-2021

Pranavi |   Verified   United Arab Emirates

Extremely perfect!

I took the sofa cleaning service provided by this company. I was so happy with the experience as the girl who made the service for me was so professional and very attentive.

24-12-2021

Faith |   Verified   United Arab Emirates

Optimal

I am satisfied with their services, they were friendly and attentive and delivers optimal cleaning services.

14-12-2021

Lashin |   Verified   United Arab Emirates

Great company

This company is extremely great. The cleaning services provided by them are more than perfect and so recommendable.

09-12-2021

Harsika |   Verified   United Arab Emirates

Magnificent!

The cleaning services provided by this company are perfect. I would always love to recommend them and definitely, I would try their services again!

03-12-2021

Rachel   Philippines

Well Trained

It has been months since Urban Housekeeping has provided me with excellent service. I appreciate their professionalism and friendliness, plus their cost is very reasonable. I will continue to use their services as I have complete confidence in the safety of my home.

27-11-2021

Emilia |   Verified   United Arab Emirates

Optimal

Tried their deep steam cleaning service they were friendly and their services are outstanding, I am satisfied.

25-11-2021

Fadir |   Verified   United Arab Emirates

Stunning!

This cleaning company is more than perfect. I would always love to recommend them. As the staff is so attentive and the prices of the cleaning services are extremely affordable.

19-11-2021

Kaylee |   Verified   United Arab Emirates

Satisfied

I took their cleaning service and it was outstanding they were professional and delivered the satisfying cleaning services, I will call them again when needed.

15-11-2021

Chiazokam |   Verified   United Arab Emirates

Superb work!

I would always be thankful to the staff who made the cleaning service for my home. They were so professional and they made really perfect work! Totally satisfying experience.

28-10-2021

Annitta |   Verified   United Arab Emirates

Perfect

I have tried their deep steam cleaning services, it was fantastic, I like it they have delivered perfect cleaning services, I am satisfied.

30-09-2021

Katelin |   Verified   United Arab Emirates

Wonderful!

My experience with this cleaning company was so wonderful. The staff was very attentive, professional, and friendly. Also, the prices were so affordable and perfect!

04-08-2021

Tasha |   Verified   Reunion

Trained

When it comes to housekeeping services, they are the best. If you have a very busy lifestyle, establishing appointments with them will ensure that your house is cleaned on schedule while you continue to work without interruption. Very dependable!

29-07-2021

Hamood |   Verified   United Arab Emirates

Credible

One of the most useful things I learned about certain housecleaning services is that I don’t believe the cleaning process in my house could get any easier, but with your assistance, everything is a lot easier, and they’re all really nice and competent. It is well worth your money.

27-07-2021

Sayeera |   Verified   United Arab Emirates

Satisfying

When it comes to housekeeping services, they are the best. If you have a very busy lifestyle, establishing appointments with them will ensure that your house is cleaned on schedule while you continue to work without interruption. Very dependable!

19-07-2021

Weny |   Verified   United Arab Emirates

Well Maintained

There are no other housekeeping services that compare to this one in the country. They’re all thoroughly trained and competent, and they’ll make sure that the project is completed in a timely manner. I appreciate how kind everyone is, and I am a great supporter of the particular company.

19-07-2021

Fareem |   Verified   United Kingdom

Decent

One of the most useful things I learned about certain housecleaning services is that I don’t believe the cleaning process in my house could get any easier, but with your assistance, everything is a lot easier, and they’re all really nice and competent. It is well worth your money.

15-07-2021

Thomas |   Verified   United Arab Emirates

Decent

The cleaning services are all excellent. They have ensured that everyone who works here has extensive experience in this industry and understands exactly what they are doing. You can put your trust in them when it comes to procedures in between.

14-07-2021

Renjith |   Verified   United Arab Emirates

Recommended

The cleaning services are all excellent. They have ensured that everyone who works here has extensive experience in this industry and understands exactly what they are doing. You can put your trust in them when it comes to procedures in between.

12-07-2021

George |   Verified   United Arab Emirates

Good

When it comes to housekeeping services, they are the best. If you have a very busy lifestyle, establishing appointments with them will ensure that your house is cleaned on schedule while you continue to work without interruption. Very dependable!

08-07-2021

Kaiq |   Verified   United Arab Emirates

Knowledgable

There are no other housekeeping services in the world that compare to this one. They’re all highly qualified and experienced, and they’ll make sure the task gets done on time. I like how polite everyone is, and I am a strong supporter of the company.

06-07-2021

Shadha |   Verified   United Arab Emirates

Good

I had no notion these programs were authentic because they seemed too wonderful to be true. I can speak to their entire sincerity and professionalism after contacting them several times. dependable!

05-07-2021

Umaina |   Verified   United Arab Emirates

Unique

When it comes to housekeeping services, they are the best. If you have a very busy lifestyle, establishing appointments with them will ensure that your house is cleaned on schedule while you continue to work without interruption. Very dependable!

04-07-2021

Wienno |   Verified   United Arab Emirates

Worth it

I’ve never had any reservations regarding the folks who come to help you with your services. They are quite nice and trustworthy individuals that only want to clean the location where you are signing for them. In every sense, he is knowledgeable.

01-07-2021

Hamood |   Verified   United Arab Emirates

Helpful

One of the most useful things I learned about certain housecleaning services is that I don’t believe the cleaning process in my house could get any easier, but with your assistance, everything is a lot easier, and they’re all really nice and competent. It is well worth your money.

30-06-2021

Raj |   Verified   United Arab Emirates

Recommended

There are no other housekeeping services in the world that compare to this one. They’re all very qualified and professional, and they’ll make certain that the task is done on time. I like how polite everyone is, and I am a big fan of the specific business.

27-06-2021

Jacques |   Verified   United Arab Emirates

Very nice

I have never had even one complaint regarding the people who come here and help you with the services. They are extremely kind and genuine and they only want to clean the location that you’re signing for them. Very professional.

22-06-2021

Gina |   Verified   United Arab Emirates

Just great

They are the best when it comes to housekeeping services. If you leave a very busy lifestyle, then by making appointments with them, you will still have your house clean on time while you can continue with your work with no issue whatsoever. Very trustworthy!

17-06-2021

Dhariti |   Verified   United Arab Emirates

Efficient services!

The cleaning services provided by this cleaning company are really efficient. Their prices are reliable and they’re so recommendable. I tried their services once and definitely, it won’t be the last time.

17-06-2021

Gerry |   Verified   United Arab Emirates

Great

There are no other housekeeping services in the world that compare to this one. They’re all highly qualified and experienced, and they’ll make sure the task gets done on time. I like how polite everyone is, and I am a strong supporter of the company.

16-06-2021

Jina |   Verified   United Arab Emirates

Just great

I’ve never had a single negative experience with the people who come here to help you with your services. They are pleasant and sincere individuals who merely wish to clean the location where you are signing for them. In every way, you are a professional.

15-06-2021

Cataleya |   Verified   United Arab Emirates

Fast

I have tried their cleaning service, which was a satisfying experience, they are fast in providing their services, sure I will recommend them to my friends.

15-06-2021

Sayeera |   Verified   United Arab Emirates

Excellent

They are the best when it comes to housekeeping services. If you leave a very busy lifestyle, then by making appointments with them, you will still have your house clean on time while you can continue with your work with no issue whatsoever. Very trustworthy!

13-06-2021

Thomas |   Verified   United Arab Emirates

Trained

I’ve never had any reservations regarding the folks who come to help you with your services. They are quite nice and trustworthy individuals that only want to clean the location where you are signing for them. In every sense, he is knowledgeable.

10-06-2021

Renjith |   Verified   United Arab Emirates

Happy

They are the best when it comes to housekeeping services. If you leave a very busy lifestyle, then by making appointments with them, you will still have your house clean on time while you can continue with your work with no issue whatsoever. Very trustworthy!

09-06-2021

Niajil |   Verified   United Arab Emirates

NIce

I’ve never had a single complaint about the folks who come here to assist you with your services. They are very nice and genuine people that only want to clean the place where you are signing for them. Professional in every way.

08-06-2021

Charles |   Verified   United Arab Emirates

Delightful

There are no other housekeeping services like this one in the world. They are both thoroughly experienced and educated, and they can ensure that all of the work is completed in a timely manner. I appreciate how courteous everybody is, and I am a massive fan of the particular business.

07-06-2021

Eli |   Verified   United Arab Emirates

Safe

I think one of the best thing that I found out about the specific housecleaning services. I do not think that the cleaning procedure in my house couldn’t get any easier but with your help everything is so much more easier and they’re all really polite and professional as well. It’s completely worth your money

06-06-2021

Rahimunisa |   Verified   United Arab Emirates

Like it

I think one of the best thing that I found out about the specific housecleaning services. I do not think that the cleaning procedure in my house couldn’t get any easier but with your help everything is so much more easier and they’re all really polite and professional as well. It’s completely worth your money

27-05-2021

Iniz |   Verified   United Arab Emirates

The best cleaning company

Whenever anyone of my friends wanted a cleaning team to go to their home and clean it, I always suggest this cleaning company. As I tried them more than once, and every time I was really amazed by their professionalism and their quick attitude in finishing the cleaning process.

27-05-2021

Samuel |   Verified   United Arab Emirates

Satisfying

The people who will come there to help you will really be fast paced as well as very trained. I was genuinely shocked to see how quickly they got the cleaning done and I actually tipped them how fast it was done. I am so so happy.

26-05-2021

Beena |   Verified   United Arab Emirates

Unique

All of the cleaning services are top notch. They have made sure that every person who works here has a lot of experience in this field and knows exactly what they’re doing. You can definitely trust them with between procedure.

25-05-2021

Jeanine |   Verified   United Arab Emirates

Trustworthy!

This company is so trusted. They’re always doing what you ask them for. Their services are really worth the money. Strongly recommended!

25-05-2021

Paul |   Verified   United Arab Emirates

NIce

They are the best when it comes to housekeeping services. If you leave a very busy lifestyle, then by making appointments with them, you will still have your house clean on time while you can continue with your work with no issue whatsoever. Very trustworthy!

23-05-2021

Ken |   Verified   United Arab Emirates

Kind

I was able to book myself the people that I need for my cleaning services really quickly. They have good online services and also calling services to make the right appointment and regardless of when you make a deal make sure the people come to your location on time and do a really good job with the cleaning. I really appreciated your help

20-05-2021

Rania |   Verified   United Arab Emirates

Recommended

One of the most useful things I learned about unique housecleaning services is that I don’t think the cleaning process in my house will get any easier, but with your assistance, it is a lot easier, and they’re all very patient and professional. It is well worth your money.

19-05-2021

Tasha |   Verified   United Arab Emirates

Trustworthy

All of the cleaning services are top notch. They have made sure that every person who works here has a lot of experience in this field and knows exactly what they’re doing. You can definitely trust them with between procedure.

18-05-2021

Ackay |   Verified   United Arab Emirates

Professional

I’ve never had a single complaint about the folks who come here to assist you with your services. They are very nice and genuine people that only want to clean the place where you are signing for them. Professional in every way.

17-05-2021

Dina |   Verified   United Arab Emirates

Satisfying

There are no other housekeeping services like this one in the world. They are both thoroughly experienced and educated, and they can ensure that all of the work is completed in a timely manner. I appreciate how courteous everybody is, and I am a massive fan of the particular business.

16-05-2021

Oni |   Verified   United Arab Emirates

Best option

Since these programs seem to be too good to be true, I had no idea they were legitimate. After contacting them many times, I can attest to their overall integrity and professionalism. dependable!

11-05-2021

Susy |   Verified   United Arab Emirates

Solid

There are no other housekeeping services that compare to this one in the world. They’re all well qualified and competent, and they’ll make sure that the job is completed in a timely manner. I appreciate how courteous everybody is, and I am a huge supporter of the particular business.

11-05-2021

Benny |   Verified   United Arab Emirates

Good

I’ve never had a single concern about the people who come here to assist you with your services. They are really kind and honest people who just want to clean the place where you are signing for them. Skilled in every way.

11-05-2021

Tamali |   Verified   United Arab Emirates

Trustworthy

They are the best when it comes to housekeeping services. If you leave a very busy lifestyle, then by making appointments with them, you will still have your house clean on time while you can continue with your work with no issue whatsoever. Very trustworthy!

18-04-2021

Umaira |   Verified   United Arab Emirates

Professional

I have never had even one complaint regarding the people who come here and help you with the services. They are extremely kind and genuine and they only want to clean the location that you’re signing for them. Very professional.

15-04-2021

Megan |   Verified   United Arab Emirates

Efficient

My friend told me about this cleaning company, I have tried their cleaning services which are quite good, I liked them, they are fast and competent in delivering their services.

15-04-2021

Enisee |   Verified   United Arab Emirates

Happy

All of the cleaning services are top notch. They have made sure that every person who works here has a lot of experience in this field and knows exactly what they’re doing. You can definitely trust them with between procedure.

14-04-2021

Lily |   Verified   United Arab Emirates

Great

All of the people who are in this company really care to give you the best of the treatment. You just have to make an appointment with them and everything else will be taken care of by the way you will not be wasting any money

13-04-2021

Tiyana |   Verified   United Arab Emirates

Trained

I did not know that these services would actually be legit because of how good it seems to be true. After contacting them multiple times I can definitely vouch for the credibility and professionalism level overall. Reliable!

12-04-2021

Shadha |   Verified   United Arab Emirates

Affordable

These cleaning services are really the best invention that I have ever come across. They save up with so much of my time and energy when it comes to cleaning up especially after such a long day. They have nicely taken the weight off my shoulders and they do an amazing job.

11-04-2021

Hassan |   Verified   United Arab Emirates

Worth it

I think one of the best thing that I found out about the specific housecleaning services. I do not think that the cleaning procedure in my house couldn’t get any easier but with your help everything is so much more easier and they’re all really polite and professional as well. It’s completely worth your money

08-04-2021

Samreen |   Verified   United Arab Emirates

Credible

All you have to do is make a proper booking with them make sure that they come to your place at the right time and make the cleaning done very quickly. Even if you have any other events to go to or any other thing to host, they will ensure that it’s done within a short amount of time and it is completely worth it.

06-04-2021

Umaira |   Verified   United Arab Emirates

Love it !

They have always made the cleaning procedures so much more easier for me than it originally is. It is pretty tedious and boring but with the help I have been able to clean up the vast majority of areas within a short span of time. They save soo much of my time energy and I really love them.

06-04-2021

Maya |   Verified   United Arab Emirates

Reliable

I have tried their services, as one of my colleague she suggested them so I contacted them, they are so professional and punctual in delivering their services. Really satisfied with their services.

06-04-2021

Asma |   Verified   United Arab Emirates

Advisable

It was recommended to be my one of my family friends and this was the best recommendation that they have ever given to me ever. They help me the entire cleaning process much more easier for me considering that I host a lot of events for my family and now I don’t have to worry about the tedious cleaning procedure because they will help me with it. They are amazing!

05-04-2021

Dalila |   Verified   United Arab Emirates

Polite

Beyond compare!! This company is amazing and perfect in everything! I tried their housemaid cleaning services more than once and will never try any other cleaning company. They’re polite, respectable, clean, and very friendly!

05-04-2021

Mia |   Verified   United Arab Emirates

Great

There is no other housekeeping services in the country that is as good as this one. They’re all fully professional as well as trained and they will make sure that they get all of the job done within a very short span of time. I really like how polite all of the individuals are and I am such a huge fan of the specific company.

04-04-2021

Heena |   Verified   United Arab Emirates

Very nice

The people who will come there to help you will really be fast paced as well as very trained. I was genuinely shocked to see how quickly they got the cleaning done and I actually tipped them how fast it was done. I am so so happy.

01-04-2021

Mathew |   Verified   United Arab Emirates

Good

I was able to book myself the people that I need for my cleaning services really quickly. They have good online services and also calling services to make the right appointment and regardless of when you make a deal make sure the people come to your location on time and do a really good job with the cleaning. I really appreciated your help

31-03-2021

Renjith |   Verified   United Arab Emirates

Lovable

wow! This is actually a innovative facility that has been come forward. After making a booking with them they will send the right kind of people suited for the location that you’re asking to be cleaned and they will be in the location in no time. I thought this would be a scam but I’m so pleasantly surprised that this worked out for me. Love it!

30-03-2021