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Customer Experience

Customer Experience

189 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Efficient Helpful Impressive Inexpensive Productive Clean Affordable Full Service Decent Client-oriented
Disappointing Rude Terrible Unprofessional Untrustworthy Expensive


Excellent

44%

Great

22%

Average

0%

Poor

0%

Bad

33%

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Description

We are the original. The world leader. The trail-blazer of MMA-inspired fitness. Rooted in authenticity, we are an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability.

UFC GYM was founded in 2009 as the first major brand extension of premium global sports brand and premier MMA organization, UFC®. A close partnership continues, ensuring cutting-edge training techniques are accessible through UFC GYM programming.

Products and Services
  • All Classes
  • Ultimate Classes
  • Brazilian Jiu-Jitsu
  • Youth Program
  • Group Fitness
Contact Details
  • https://www.ufcgym.me/
  • +971800832496
  • [email protected]
  • Dubai - Business Bay P Floor - Building 1 Al Asayel St Dubai United Arab Emirates
  • Business Bay
  • Dubai (UAE)
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Reviews

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Latest Reviews
Saud elshamsi
  United Arab Emirates

Bad manager

The worst manager i ever seen , not professional and not supported

ADVANTAGESDISADVANTAGES

Rude Terrible Unprofessional Untrustworthy


04-06-2024

Elhussiny
  United Arab Emirates

Worst gym experience ever

My review for a bay square branch as this is the only branch i visited for the last year
As a start with my journey with the sales who signed me up to subscribe he was very unprofessional and made me sign the contract on a lot of wrong basis which i figured out within my annul subscription

As per the front desk employees at the gym the majority are very rude and have no business ethics at all or even the fundamentals of treating a customer and they are always seems frustrated to handle any complaints or inquiries.

In regards of gym machines they don’t have diversity of it and ever month i can find one or two machines are not working and machines are outdated

after completing the year where i have been explained from the salesman who signed me up that in case if i don’t want to renew i don’t have to pay and the contract will be canceled automatically they deducted 600 AED from my account without any authorization from my side or any calls from anyone in regards if i am going to continue the membership and when i called the front desk kept saying because my account is monthly payment and i explained to him that this is not what i have been told and even sent him the terms and conditions of the membership where it doesn’t say anything about what he is telling me he didn’t solve anything and when i asked about a manager call no one called till now which been 5 days

despite the name of the gym the whole experience was very bad and dealing with such of unprofessionalism is something that i never expected when i joined a UFC entity

ADVANTAGESDISADVANTAGES

Disappointing


05-02-2024

Faiza Saleem Khan
  United Arab Emirates

UFC

I really recommend ufc gym, because the instructors are very competent, humorous, and welcoming. The facility itself is well equipped, clean, and well maintained.

ADVANTAGESDISADVANTAGES

Advisable Competent Efficient Productive Clean Affordable Full Service Client-oriented


30-08-2023

Nina
  United Arab Emirates

Bad experience

I became a member at UFC gym in JBR in the beginning of this year. After a few months into my membership I became pregnant. I was feeling really sick in the beginning of my pregnancy and was not able to go to the gym so I decided to cancel my membership. I had to pay a full month before I could cancel my membership which I understood and paid without using the gym. After a couple of months I unfortunately had a miscarriage. After a few weeks when I was feeling better I wanted to restart my workouts and decided to go back to UFC gym.

However, I was shocked by the way I was treated when I went back. First, they told me that I was not able to get my old membership back with the same offer. They had already changed the monthly membership prices. However, I understood and accepted it and was happy to pay more even though I travel a lot and not always able to use the gym. But then, they also required me to pay another registration fee. I explained to them that I had recently been a member and cancelled due to my pregnancy. They did not care for the reasons. Instead of being costumer friendly to me as an old member they argued saying that I have to pay another registration fee or I can choose another gym. I was shocked by the attitude! The registration fee is only 100 dirhams but it is the principle. How can you ask me to pay registration fee again when I had been a member only a couple of months prior? They lost two costumers due to 100 dirhams. My husband and I will never go back to UFC gym again.

I found out later that many of my friends have had issues with them as well for different reasons.

ADVANTAGESDISADVANTAGES


06-06-2022

Sayeera |   Verified
  United Arab Emirates

Great

This gym’s coach is great. He’s always willing to help and gets along with people. His disposition is also generally flawless and respectful. It comes with a strong recommendation!

ADVANTAGESDISADVANTAGES

Attentive Impressive


29-09-2021

Frank |   Verified
  United Arab Emirates

Fantastic

My coach at this gym is fantastic. He’s always willing to lend a hand and works well with others. Furthermore, his demeanor is usually impeccable and courteous. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Attentive Inexpensive


27-09-2021

Shadha |   Verified
  Reunion

Delightful

My coach at this gym is fantastic. He’s always willing to lend a hand and works well with others. Furthermore, his demeanor is usually impeccable and courteous. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Full Service Decent


10-08-2021

Neville |   Verified
  United Arab Emirates

Amazing!

My coach at this gym is a perfect one. He’s always willing to help and always cooperative. Moreover, his behavior is always perfect and polite. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Decent


06-05-2021

Asher |   Verified
  United Arab Emirates

Reliable

They are offering various trainings for fitness, when I visited the website I found that informative and helpful, everything is perfect, but they are a little expensive. Rest their classes’ trainings and other programs are amazing.

ADVANTAGESDISADVANTAGES

Amazing Helpful

Expensive


21-04-2021

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Reviews
Saud elshamsi
  United Arab Emirates

Bad manager

The worst manager i ever seen , not professional and not supported

ADVANTAGESDISADVANTAGES

Rude Terrible Unprofessional Untrustworthy


04-06-2024

Elhussiny
  United Arab Emirates

Worst gym experience ever

My review for a bay square branch as this is the only branch i visited for the last year
As a start with my journey with the sales who signed me up to subscribe he was very unprofessional and made me sign the contract on a lot of wrong basis which i figured out within my annul subscription

As per the front desk employees at the gym the majority are very rude and have no business ethics at all or even the fundamentals of treating a customer and they are always seems frustrated to handle any complaints or inquiries.

In regards of gym machines they don’t have diversity of it and ever month i can find one or two machines are not working and machines are outdated

after completing the year where i have been explained from the salesman who signed me up that in case if i don’t want to renew i don’t have to pay and the contract will be canceled automatically they deducted 600 AED from my account without any authorization from my side or any calls from anyone in regards if i am going to continue the membership and when i called the front desk kept saying because my account is monthly payment and i explained to him that this is not what i have been told and even sent him the terms and conditions of the membership where it doesn’t say anything about what he is telling me he didn’t solve anything and when i asked about a manager call no one called till now which been 5 days

despite the name of the gym the whole experience was very bad and dealing with such of unprofessionalism is something that i never expected when i joined a UFC entity

ADVANTAGESDISADVANTAGES

Disappointing


05-02-2024

Faiza Saleem Khan
  United Arab Emirates

UFC

I really recommend ufc gym, because the instructors are very competent, humorous, and welcoming. The facility itself is well equipped, clean, and well maintained.

ADVANTAGESDISADVANTAGES

Advisable Competent Efficient Productive Clean Affordable Full Service Client-oriented


30-08-2023

Nina
  United Arab Emirates

Bad experience

I became a member at UFC gym in JBR in the beginning of this year. After a few months into my membership I became pregnant. I was feeling really sick in the beginning of my pregnancy and was not able to go to the gym so I decided to cancel my membership. I had to pay a full month before I could cancel my membership which I understood and paid without using the gym. After a couple of months I unfortunately had a miscarriage. After a few weeks when I was feeling better I wanted to restart my workouts and decided to go back to UFC gym.

However, I was shocked by the way I was treated when I went back. First, they told me that I was not able to get my old membership back with the same offer. They had already changed the monthly membership prices. However, I understood and accepted it and was happy to pay more even though I travel a lot and not always able to use the gym. But then, they also required me to pay another registration fee. I explained to them that I had recently been a member and cancelled due to my pregnancy. They did not care for the reasons. Instead of being costumer friendly to me as an old member they argued saying that I have to pay another registration fee or I can choose another gym. I was shocked by the attitude! The registration fee is only 100 dirhams but it is the principle. How can you ask me to pay registration fee again when I had been a member only a couple of months prior? They lost two costumers due to 100 dirhams. My husband and I will never go back to UFC gym again.

I found out later that many of my friends have had issues with them as well for different reasons.

ADVANTAGESDISADVANTAGES


06-06-2022

Sayeera |   Verified
  United Arab Emirates

Great

This gym’s coach is great. He’s always willing to help and gets along with people. His disposition is also generally flawless and respectful. It comes with a strong recommendation!

ADVANTAGESDISADVANTAGES

Attentive Impressive


29-09-2021

Frank |   Verified
  United Arab Emirates

Fantastic

My coach at this gym is fantastic. He’s always willing to lend a hand and works well with others. Furthermore, his demeanor is usually impeccable and courteous. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Attentive Inexpensive


27-09-2021

Shadha |   Verified
  Reunion

Delightful

My coach at this gym is fantastic. He’s always willing to lend a hand and works well with others. Furthermore, his demeanor is usually impeccable and courteous. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Full Service Decent


10-08-2021

Neville |   Verified
  United Arab Emirates

Amazing!

My coach at this gym is a perfect one. He’s always willing to help and always cooperative. Moreover, his behavior is always perfect and polite. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Decent


06-05-2021

Asher |   Verified
  United Arab Emirates

Reliable

They are offering various trainings for fitness, when I visited the website I found that informative and helpful, everything is perfect, but they are a little expensive. Rest their classes’ trainings and other programs are amazing.

ADVANTAGESDISADVANTAGES

Amazing Helpful

Expensive


21-04-2021

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