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Customer Experience

Customer Experience

630 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Convenient Cooperative Excellent Fantastic Fast Friendly Helpful Honest Perfect Reliable Trustworthy Unique Clean Well-located Affordable Full Service
Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Nasty


Excellent

33%

Great

7%

Average

0%

Poor

3%

Bad

57%

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Description

Udrive provides you with the best driving experience at the most affordable prices. We believe in giving our customers the best driving experience without any of the hassles that come with owning a car.

At Udrive, we are dedicated to providing our customers with the best car sharing and rental services.

It doesn‘t matter if you need to rent a car for a couple of hours or an entire day. Udrive is the car rental service on which you can rely.

Products and Services
  • Saves you money
  • A diverse fleet of awesome cars
  • Freedom to choose when you drive
  • Dedicated customer support
Location
  • Udrive Car Sharing - King Salman Bin Abdulaziz Al Saud Street - Dubai - United Arab Emirates

Contact Details
  • https://udrive.ae/
  • +971800837483
  • [email protected]
  • Concorde Tower King Salman Bin Abdulaziz Al Saud Street Al Sufouh 2 Dubai United Arab Emirates
  • Al Sufouh 2
  • Dubai (UAE)
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Reviews

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Latest Reviews
rafik Akroun
  Algeria

customer service feed back

i had issue with my rent car for fuel, but i just call the customer service my call was answer by staff named (Micheale) very humble and so kind and respectful guy am really appreciated for his quick action which is done within 25 min and my issue was solve.

thank you so much Micheale for your hard work and service i really appreciate that and i hope every company will have at least one like you.

thank you very much dear.

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Fast Friendly Honest Perfect


15-05-2024

Jaime
  Spain

JUST BOOK A TAXI!!!

JUST BOOK A TAXI!!!

This support staff told me I should ignore the amount that the app was showing yesterday after I paid 144 AED. I had till next day for the end of the daily rent, went to a very short ride and got charged 70 AED plus the initial 144 AED.

Be aware of the maximum 100 km per day, it really doesn’t worth this app…

ADVANTAGESDISADVANTAGES

Fast Well-located Full Service

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Terrible Unpleasant Untrustworthy Expensive Indecent Not Client-oriented


11-04-2024

Muga
  Suriname

Scammers

Am politely here to give a negative review about U drive. I have had to bare with their un professionalism and faulty system for close to 3 years and yesterday’s Eid 10 April 2024 is when I decide to think of other options. Fore warned…… !!! car shows 149 plus taxes that you confirm with the customer service agent, later on they end up charging you more and drop it to basic mode charging you for the gas as well. 😞 U drive is an absolute joke, if possible save your money and time from using it. After paying their money they don’t maintain their cars yet charge rediculous amount, so it was my turn to get ripped off. This car said 7 seater SUV but the back sits we’re broken. (Don’t ever believe them when they say 7 seater, a night mare coming your way) When I emailed them about discounting for that faulty they said, I hope you are doing well, I am sorry for the inconvenience but unfortunately, we can’t refund or discount the amount because it appears on our system that you already have utilized our car.
Kind Regards, utilize my tiiiiii….. with such an unincovience this is broad day robbery hours after Ramadhan, what a shame !! Even after I sent them photos. Signs of a business idea at verge. Wait for your turn

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Misleading Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Expensive











11-04-2024

Sandra
  United Arab Emirates

Returning the car

When I wanted to return the car and park in the exact area and parking spot from which I took the car it wasn’t possible as it said it was out of the zone ( I took it from there just a few hours earlier ) no help from their customer team and no one is even there to help you after 6 pm. Didn’t even bother to call back or answer the email.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Inattentive Misleading Unpleasant Unprofessional Not Client-oriented


26-03-2024

Fakhry Youssef
  Canada

Terrible service

Extremely poor service. There is absolute no communication whatsoever in regards to once the car was returned. They ridiculously charged me AED 400
Without any proof of some idiotic car park situation which never even took place. Please save your time and money in not using Udrive services. This is an absolute joke for any customer.

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Dishonest Fraudulent Inattentive Incompetent


25-03-2024

kartik nangia
  United Arab Emirates

Bad condition of the car

I was using udrive for sometime now and never had any issue. First time I had an issue with them because the car condition was not at all good for driving and when i reported that and asked for refund they said their team did not find any problems with the car and we can not refund. I took the car for whole day and could not drive for more than 15 mins because of the condition. But when it comes to refund they said no problems with the car. Really really not happy with them at all. So before you ask for refund for something make a video of everything and then ask for it

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


28-02-2024

peter
  United Arab Emirates

WARNING, SCAM!

WARNING, SCAMMERS!

Last time I rented a car from them, they could not find it afterwards. (Dubai is full of tall buildings, so GPS can be wonky, I get it. But also, it’s your job). I went out of my way to help them do it – I parked it in a regular parking area next to a road in a residential place.
Then they try to charge me random amounts of money almost a month after the rental, then they proceed to threaten me using rude, unheard-of language. How low can you go?

Ah, here’s one more: I got a car with a faulty engine – I called them to let them now and parked it safely. First, they wanted me to wait until their team gets there – but could not tell how long that takes. I told them not to charge my card, as the car does not work. Support said she “will put in a request” – and of course, they had the gall to charge the full day on my card.

The ‘support’ person was very strict in saying only one thing: “we have millions of customers and never make an error”
LOL. All you can read here are your errors, nothing else.

Later, the e-mail says “our team found nothing wrong” , but also “We are currently experiencing high volume of inquiries” – so sure, you are abso-f***-lutely perfect, never make a mistake, but for some reason, you get _so many complaints_, you cannot even respond to them in time.
Yes, I get it.

UPDATE 1: could if be worse? OF course! I got a call yesterday, where a gentleman explained that (despite what they wrote before) the car was indeed faulty, but they fixed it, and they would refund me 50% of the invoice. He also asked me if I can amend this review.

So I went ahead and paid their invoice. Half a day later, no refund or credit, but my account is blocked without any explanation.

ADVANTAGESDISADVANTAGES

Criminal Dirty Dishonest Fraudulent


27-02-2024

Peter
  United Arab Emirates

Cars breaking down, they keep billing you

I got a car with a faulty engine – I called them to let them now and parked it safely. First, they wanted me to wait until their team gets there – but could not tell how long that takes. I told them not to charge my card, as the car does not work. Support said she “will put in a request” – and of course, they had the gall to charge the full day on my card.

The ‘support’ person was very strict in saying only one thing: “we have millions of customers and never make an error”

Later, the e-mail says “our team found nothing wrong” , but also “We are currently experiencing high volume of inquiries” – so sure, you are abso-fkin-lutely perfect, but for some reason, you get so many complaints, you cannot even respond to them in time. Yes, I get it.

ADVANTAGESDISADVANTAGES

Criminal Dirty Dishonest Fraudulent Unprofessional


19-02-2024

shiva kumar
  United Arab Emirates

Refund

No one responding the calls in udrive customer care. How we will get the refund without proper response.

ADVANTAGESDISADVANTAGES

Amazing Trustworthy Clean

Disappointing Dishonest Unfavorable Unprofessional


08-02-2024

Joshua Hauser
  Germany

Scam stay away

The company is making up invoices which never existed. First they claim the rental is 299AED per day. After leaving the car 10,5h ride (booked for daily fee). They start charging your credit card daily with random numbers. You will end up paying 3-5 times more than this. They will scam and abuse your credit card! When you call no one is answering, just a computer voice. Via E mail they just respond with copy paste texts, no one cares about you as customer. I attached the end sum of my trip and the multiple charges and charge attempts of this scam company to my account. Just stay away.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Inattentive Incompetent Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented Nasty



05-12-2023

Nidal Massalim
  United Arab Emirates

Extra km

I use i drive for the first time. I found it easy and cheap but then I had to pay 412 extra for because I drove to abudhabi and back! The max they give you is 100km! Be careful

ADVANTAGESDISADVANTAGES

Criminal Disappointing Fake Terrible Expensive


27-09-2023

William
  Philippines

Over charged!

I am so disappointed and regret that I used u-drive, at first I thought it was okay until then I rent a car for 2 days which cost 199 per day the next day they charged me 224, they did not even inform you or call or text you without your permission they will deduct money from your card, and then when I locked the car on my second day they charged me 895dhs!!!!!!!! They said that I excesd the allowed kilometer, buy 895 is too much!!! Again they did not notify me they just simply desuct the money from my card! Im ending ip paying 1,319 for 2 days only!!!!! I will never use it again and will mever recommend!!

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Horrible Scam Untrustworthy Expensive


14-08-2023

Fouad
  Egypt

Scammed 400 for one day small sedan

I rent a car for one day they charged me three time from my credit card without my permission , in the wagon img of the trip the app closed the trip and they locked me inside the car in hot weather and charged a trip without even starting I hard hard time to call their phones not working hardly asked them to start and after starting charged another trip then by the time I finished my business they charged additional km they only limit 100 km which so little if I finish any business in dubai I ended up paying 400 AED for small sedan that is 4 times the normal rate in other shops I regret trusting app for my credit card and surely I will never use any service like that once again it’s fraud

ADVANTAGESDISADVANTAGES

Criminal


03-06-2023

Ahmed Othman
  Egypt

Unreliable and Frade

I am U drive app user for two years and based on my experience I am not gone recommend it to anyone the cars they provide not near,100% ready for the customer use or on the basis they are only charging money for nothing as happened with me many times last time I used it the car had a battery problem wasn’t going to start so when I reported the a damage in the car they charged me the 3 minutes I opened the car even that I didn’t use it or move it

ADVANTAGESDISADVANTAGES

Fast Clean Affordable

Dishonest Fraudulent Unreliable Untrustworthy Expensive Not Client-oriented


08-05-2023

Aajay
  Malaysia

Good job

Fantastic

ADVANTAGESDISADVANTAGES

Affordable


05-01-2023

Nick Smith
  United Arab Emirates

Unreliable and unprofessional

Like many others, I generally had a good experience with UDrive until you get that one awful unforgettable painful incident that puts you off them for life. I was wrongly fined for a parking infringement and provided irrefutable proof that I hadn’t parked the car at the time of the fine. UDrive customer service refused to accept the clear and irrefutable evidence because they were just lazy and didnt want to investigate the matter further. It’s a company that cuts corners with lazy customer service who are most likely unmotivated, cars are generally dirty and neglected, which didnt bother me at first, until I realised that the company as a whole is just rotten to its core.
Avoid at all costs because it will cost you one day otherwise.

ADVANTAGESDISADVANTAGES

Convenient Affordable

Dirty Dishonest Incompetent Messy Rude Unprofessional


19-12-2022

Lasim
  India

Worst and horrrrrrible customer service

“SUCH A WORST CUSTOMER SERVICE EVER”

-READ REVIEWS AND TAKE CAR-

Last week I rent out a car and there was an issue on AC, As per technical support I have exchanged the car.
End of the day they have deducted amount for both car rental, saying there was no compliant for ac!!!!

In Sharjah they are not providing parking so I need to park only in free parking, as it’s not available I called customer care to enquire, as per them we need to park In free parking(katcha) and search for the free parking until you get an free parking.

I said I can pay parking amount also, they said sorry wait for the free parking.

As we gave our card detail they will deduct amount whenever they require saying some reason!!!!!

If we ask for refund from their side it will be like “”SORRY SIR WE CANNOT REFUND””

Read reviews before taking car

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Rude Unprofessional Untrustworthy Not Client-oriented


24-07-2022

SAJEEV
  India

Complaints – End trip request

I am one of the customer since 2019. Yesterday ie 9-6-2022 I had a very bad experiance from udrive customer care represantitive which driven me to think an alternative option.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unpleasant


10-06-2022

Amulya |   Verified
  Tunisia

Advisable

They provide excellent service. Their staff is pleasant and accommodating, and their services are excellent; I had a pleasant experience with them.

ADVANTAGESDISADVANTAGES

Attentive Excellent


31-05-2022

Shamim |   Verified
  United Arab Emirates

Affordable

They provide outstanding service. Their staff is friendly and helpful, and their services are superb; I had a good experience with them.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-05-2022

Sana |   Verified
  United Arab Emirates

Good

They provide excellent services. Their team is very cooperative, and their services are excellent; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Amazing Helpful


24-04-2022

Ashton |   Verified
  United Arab Emirates

Best

They are offering fantastic services their team is really cooperative and their services are appreciable, I had a good experience with them.

ADVANTAGESDISADVANTAGES

Cooperative Fantastic


26-02-2022

Ketaki Chawathe
  United Arab Emirates

Excellent service

I have used UDrive when I had to pick up the delivery of my new car from the showroom.
Must say excellent service.
The car was clean and it was very easy to locate.
All the best ..

ADVANTAGESDISADVANTAGES

Affordable


20-02-2022

Deepak Chopra
  United Arab Emirates

Badly maintained and dirty cars, poor customer service

My 2 experiences have shown that the cars of this company are dirty an poorly maintained. On second experience the car was not usable and it never moved an inch, still I got charged. On querying they gave credit in my account, which I cannot use since after my experiences I will not use u-drive cars again. And I wasted time at first walking to the car, accessing trying to use the car and coming back.

ADVANTAGESDISADVANTAGES

Disappointing


13-02-2022

waddah
  United Arab Emirates

GPS Issues

Please go fix your GPS Devices before sending cars to the platform make sure that you spend on what your providing, Team is wounderful but the can do nothing except apologising

ADVANTAGESDISADVANTAGES

Badly-located


27-12-2021

Masina |   Verified
  Germany

Fantastic!

I had really fantastic experience with this amazing service. When I was on a vacation in the UAE, I tried this service. It was extremely perfect and very affordable!

ADVANTAGESDISADVANTAGES

Amazing Fantastic Perfect


26-08-2021

Sajan |   Verified
  United Arab Emirates

Affordable!

I tried this service once and I was totally satisfied with the experience. The price of the service is so affordable and the service itself is more than perfect.

ADVANTAGESDISADVANTAGES

Perfect Affordable


22-06-2021

Yadon |   Verified
  United Arab Emirates

Unique service

This service is a very unique one for me. I tried it for the first time as I heard about it from one of my friends. I was totally satisfied with the experience as the car was very convenient and the prices were more than affordable!

ADVANTAGESDISADVANTAGES

Perfect Unique


12-05-2021

Jonathan |   Verified
  United Arab Emirates

Great

I have tried their rental services which are good, vehicles are really comfortable and superb but their company’s location is not convenient, not in the center of the city.

ADVANTAGESDISADVANTAGES

Amazing Reliable

Badly-located


11-05-2021

Ramon |   Verified
  Denmark

Always available

When I was visiting my sister in the UAE, I tried this amazing and unique service. The booking was easy, the car was perfect and clean, and the most important thing above all of this is that the cars are always available!

ADVANTAGESDISADVANTAGES

Convenient Perfect Clean


05-05-2021

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Reviews
rafik Akroun
  Algeria

customer service feed back

i had issue with my rent car for fuel, but i just call the customer service my call was answer by staff named (Micheale) very humble and so kind and respectful guy am really appreciated for his quick action which is done within 25 min and my issue was solve.

thank you so much Micheale for your hard work and service i really appreciate that and i hope every company will have at least one like you.

thank you very much dear.

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Fast Friendly Honest Perfect


15-05-2024

Jaime
  Spain

JUST BOOK A TAXI!!!

JUST BOOK A TAXI!!!

This support staff told me I should ignore the amount that the app was showing yesterday after I paid 144 AED. I had till next day for the end of the daily rent, went to a very short ride and got charged 70 AED plus the initial 144 AED.

Be aware of the maximum 100 km per day, it really doesn’t worth this app…

ADVANTAGESDISADVANTAGES

Fast Well-located Full Service

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Terrible Unpleasant Untrustworthy Expensive Indecent Not Client-oriented


11-04-2024

Muga
  Suriname

Scammers

Am politely here to give a negative review about U drive. I have had to bare with their un professionalism and faulty system for close to 3 years and yesterday’s Eid 10 April 2024 is when I decide to think of other options. Fore warned…… !!! car shows 149 plus taxes that you confirm with the customer service agent, later on they end up charging you more and drop it to basic mode charging you for the gas as well. 😞 U drive is an absolute joke, if possible save your money and time from using it. After paying their money they don’t maintain their cars yet charge rediculous amount, so it was my turn to get ripped off. This car said 7 seater SUV but the back sits we’re broken. (Don’t ever believe them when they say 7 seater, a night mare coming your way) When I emailed them about discounting for that faulty they said, I hope you are doing well, I am sorry for the inconvenience but unfortunately, we can’t refund or discount the amount because it appears on our system that you already have utilized our car.
Kind Regards, utilize my tiiiiii….. with such an unincovience this is broad day robbery hours after Ramadhan, what a shame !! Even after I sent them photos. Signs of a business idea at verge. Wait for your turn

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Misleading Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Expensive











11-04-2024

Sandra
  United Arab Emirates

Returning the car

When I wanted to return the car and park in the exact area and parking spot from which I took the car it wasn’t possible as it said it was out of the zone ( I took it from there just a few hours earlier ) no help from their customer team and no one is even there to help you after 6 pm. Didn’t even bother to call back or answer the email.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Inattentive Misleading Unpleasant Unprofessional Not Client-oriented


26-03-2024

Fakhry Youssef
  Canada

Terrible service

Extremely poor service. There is absolute no communication whatsoever in regards to once the car was returned. They ridiculously charged me AED 400
Without any proof of some idiotic car park situation which never even took place. Please save your time and money in not using Udrive services. This is an absolute joke for any customer.

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Dishonest Fraudulent Inattentive Incompetent


25-03-2024

kartik nangia
  United Arab Emirates

Bad condition of the car

I was using udrive for sometime now and never had any issue. First time I had an issue with them because the car condition was not at all good for driving and when i reported that and asked for refund they said their team did not find any problems with the car and we can not refund. I took the car for whole day and could not drive for more than 15 mins because of the condition. But when it comes to refund they said no problems with the car. Really really not happy with them at all. So before you ask for refund for something make a video of everything and then ask for it

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


28-02-2024

peter
  United Arab Emirates

WARNING, SCAM!

WARNING, SCAMMERS!

Last time I rented a car from them, they could not find it afterwards. (Dubai is full of tall buildings, so GPS can be wonky, I get it. But also, it’s your job). I went out of my way to help them do it – I parked it in a regular parking area next to a road in a residential place.
Then they try to charge me random amounts of money almost a month after the rental, then they proceed to threaten me using rude, unheard-of language. How low can you go?

Ah, here’s one more: I got a car with a faulty engine – I called them to let them now and parked it safely. First, they wanted me to wait until their team gets there – but could not tell how long that takes. I told them not to charge my card, as the car does not work. Support said she “will put in a request” – and of course, they had the gall to charge the full day on my card.

The ‘support’ person was very strict in saying only one thing: “we have millions of customers and never make an error”
LOL. All you can read here are your errors, nothing else.

Later, the e-mail says “our team found nothing wrong” , but also “We are currently experiencing high volume of inquiries” – so sure, you are abso-f***-lutely perfect, never make a mistake, but for some reason, you get _so many complaints_, you cannot even respond to them in time.
Yes, I get it.

UPDATE 1: could if be worse? OF course! I got a call yesterday, where a gentleman explained that (despite what they wrote before) the car was indeed faulty, but they fixed it, and they would refund me 50% of the invoice. He also asked me if I can amend this review.

So I went ahead and paid their invoice. Half a day later, no refund or credit, but my account is blocked without any explanation.

ADVANTAGESDISADVANTAGES

Criminal Dirty Dishonest Fraudulent


27-02-2024

Peter
  United Arab Emirates

Cars breaking down, they keep billing you

I got a car with a faulty engine – I called them to let them now and parked it safely. First, they wanted me to wait until their team gets there – but could not tell how long that takes. I told them not to charge my card, as the car does not work. Support said she “will put in a request” – and of course, they had the gall to charge the full day on my card.

The ‘support’ person was very strict in saying only one thing: “we have millions of customers and never make an error”

Later, the e-mail says “our team found nothing wrong” , but also “We are currently experiencing high volume of inquiries” – so sure, you are abso-fkin-lutely perfect, but for some reason, you get so many complaints, you cannot even respond to them in time. Yes, I get it.

ADVANTAGESDISADVANTAGES

Criminal Dirty Dishonest Fraudulent Unprofessional


19-02-2024

shiva kumar
  United Arab Emirates

Refund

No one responding the calls in udrive customer care. How we will get the refund without proper response.

ADVANTAGESDISADVANTAGES

Amazing Trustworthy Clean

Disappointing Dishonest Unfavorable Unprofessional


08-02-2024

Joshua Hauser
  Germany

Scam stay away

The company is making up invoices which never existed. First they claim the rental is 299AED per day. After leaving the car 10,5h ride (booked for daily fee). They start charging your credit card daily with random numbers. You will end up paying 3-5 times more than this. They will scam and abuse your credit card! When you call no one is answering, just a computer voice. Via E mail they just respond with copy paste texts, no one cares about you as customer. I attached the end sum of my trip and the multiple charges and charge attempts of this scam company to my account. Just stay away.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Inattentive Incompetent Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented Nasty



05-12-2023

Nidal Massalim
  United Arab Emirates

Extra km

I use i drive for the first time. I found it easy and cheap but then I had to pay 412 extra for because I drove to abudhabi and back! The max they give you is 100km! Be careful

ADVANTAGESDISADVANTAGES

Criminal Disappointing Fake Terrible Expensive


27-09-2023

William
  Philippines

Over charged!

I am so disappointed and regret that I used u-drive, at first I thought it was okay until then I rent a car for 2 days which cost 199 per day the next day they charged me 224, they did not even inform you or call or text you without your permission they will deduct money from your card, and then when I locked the car on my second day they charged me 895dhs!!!!!!!! They said that I excesd the allowed kilometer, buy 895 is too much!!! Again they did not notify me they just simply desuct the money from my card! Im ending ip paying 1,319 for 2 days only!!!!! I will never use it again and will mever recommend!!

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Horrible Scam Untrustworthy Expensive


14-08-2023

Fouad
  Egypt

Scammed 400 for one day small sedan

I rent a car for one day they charged me three time from my credit card without my permission , in the wagon img of the trip the app closed the trip and they locked me inside the car in hot weather and charged a trip without even starting I hard hard time to call their phones not working hardly asked them to start and after starting charged another trip then by the time I finished my business they charged additional km they only limit 100 km which so little if I finish any business in dubai I ended up paying 400 AED for small sedan that is 4 times the normal rate in other shops I regret trusting app for my credit card and surely I will never use any service like that once again it’s fraud

ADVANTAGESDISADVANTAGES

Criminal


03-06-2023

Ahmed Othman
  Egypt

Unreliable and Frade

I am U drive app user for two years and based on my experience I am not gone recommend it to anyone the cars they provide not near,100% ready for the customer use or on the basis they are only charging money for nothing as happened with me many times last time I used it the car had a battery problem wasn’t going to start so when I reported the a damage in the car they charged me the 3 minutes I opened the car even that I didn’t use it or move it

ADVANTAGESDISADVANTAGES

Fast Clean Affordable

Dishonest Fraudulent Unreliable Untrustworthy Expensive Not Client-oriented


08-05-2023

Aajay
  Malaysia

Good job

Fantastic

ADVANTAGESDISADVANTAGES

Affordable


05-01-2023

Nick Smith
  United Arab Emirates

Unreliable and unprofessional

Like many others, I generally had a good experience with UDrive until you get that one awful unforgettable painful incident that puts you off them for life. I was wrongly fined for a parking infringement and provided irrefutable proof that I hadn’t parked the car at the time of the fine. UDrive customer service refused to accept the clear and irrefutable evidence because they were just lazy and didnt want to investigate the matter further. It’s a company that cuts corners with lazy customer service who are most likely unmotivated, cars are generally dirty and neglected, which didnt bother me at first, until I realised that the company as a whole is just rotten to its core.
Avoid at all costs because it will cost you one day otherwise.

ADVANTAGESDISADVANTAGES

Convenient Affordable

Dirty Dishonest Incompetent Messy Rude Unprofessional


19-12-2022

Lasim
  India

Worst and horrrrrrible customer service

“SUCH A WORST CUSTOMER SERVICE EVER”

-READ REVIEWS AND TAKE CAR-

Last week I rent out a car and there was an issue on AC, As per technical support I have exchanged the car.
End of the day they have deducted amount for both car rental, saying there was no compliant for ac!!!!

In Sharjah they are not providing parking so I need to park only in free parking, as it’s not available I called customer care to enquire, as per them we need to park In free parking(katcha) and search for the free parking until you get an free parking.

I said I can pay parking amount also, they said sorry wait for the free parking.

As we gave our card detail they will deduct amount whenever they require saying some reason!!!!!

If we ask for refund from their side it will be like “”SORRY SIR WE CANNOT REFUND””

Read reviews before taking car

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Rude Unprofessional Untrustworthy Not Client-oriented


24-07-2022

SAJEEV
  India

Complaints – End trip request

I am one of the customer since 2019. Yesterday ie 9-6-2022 I had a very bad experiance from udrive customer care represantitive which driven me to think an alternative option.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unpleasant


10-06-2022

Amulya |   Verified
  Tunisia

Advisable

They provide excellent service. Their staff is pleasant and accommodating, and their services are excellent; I had a pleasant experience with them.

ADVANTAGESDISADVANTAGES

Attentive Excellent


31-05-2022

Shamim |   Verified
  United Arab Emirates

Affordable

They provide outstanding service. Their staff is friendly and helpful, and their services are superb; I had a good experience with them.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-05-2022

Sana |   Verified
  United Arab Emirates

Good

They provide excellent services. Their team is very cooperative, and their services are excellent; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Amazing Helpful


24-04-2022

Ashton |   Verified
  United Arab Emirates

Best

They are offering fantastic services their team is really cooperative and their services are appreciable, I had a good experience with them.

ADVANTAGESDISADVANTAGES

Cooperative Fantastic


26-02-2022

Ketaki Chawathe
  United Arab Emirates

Excellent service

I have used UDrive when I had to pick up the delivery of my new car from the showroom.
Must say excellent service.
The car was clean and it was very easy to locate.
All the best ..

ADVANTAGESDISADVANTAGES

Affordable


20-02-2022

Deepak Chopra
  United Arab Emirates

Badly maintained and dirty cars, poor customer service

My 2 experiences have shown that the cars of this company are dirty an poorly maintained. On second experience the car was not usable and it never moved an inch, still I got charged. On querying they gave credit in my account, which I cannot use since after my experiences I will not use u-drive cars again. And I wasted time at first walking to the car, accessing trying to use the car and coming back.

ADVANTAGESDISADVANTAGES

Disappointing


13-02-2022

waddah
  United Arab Emirates

GPS Issues

Please go fix your GPS Devices before sending cars to the platform make sure that you spend on what your providing, Team is wounderful but the can do nothing except apologising

ADVANTAGESDISADVANTAGES

Badly-located


27-12-2021

Masina |   Verified
  Germany

Fantastic!

I had really fantastic experience with this amazing service. When I was on a vacation in the UAE, I tried this service. It was extremely perfect and very affordable!

ADVANTAGESDISADVANTAGES

Amazing Fantastic Perfect


26-08-2021

Sajan |   Verified
  United Arab Emirates

Affordable!

I tried this service once and I was totally satisfied with the experience. The price of the service is so affordable and the service itself is more than perfect.

ADVANTAGESDISADVANTAGES

Perfect Affordable


22-06-2021

Yadon |   Verified
  United Arab Emirates

Unique service

This service is a very unique one for me. I tried it for the first time as I heard about it from one of my friends. I was totally satisfied with the experience as the car was very convenient and the prices were more than affordable!

ADVANTAGESDISADVANTAGES

Perfect Unique


12-05-2021

Jonathan |   Verified
  United Arab Emirates

Great

I have tried their rental services which are good, vehicles are really comfortable and superb but their company’s location is not convenient, not in the center of the city.

ADVANTAGESDISADVANTAGES

Amazing Reliable

Badly-located


11-05-2021

Ramon |   Verified
  Denmark

Always available

When I was visiting my sister in the UAE, I tried this amazing and unique service. The booking was easy, the car was perfect and clean, and the most important thing above all of this is that the cars are always available!

ADVANTAGESDISADVANTAGES

Convenient Perfect Clean


05-05-2021

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