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Customer Experience

Customer Experience

621 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented
Criminal Dangerous Dirty Disappointing Dishonest Nasty Terrible Unpleasant Unreliable Untrustworthy Expensive


Excellent

74%

Great

7%

Average

0%

Poor

0%

Bad

19%

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Description

Superior Car Rental is the best luxury car rental company in Dubai, providing the top new cars in the market, we have a big fleet of 50 sport and luxury cars, we are known for the professional service we provide along with  the best rates.

Make your vacation the best it can possibly be by getting the best possible rental available! Superior Car Rental offers you luxury cars that will start your vacation off right. We have the nicest sports and luxury cars around, and we supply them at the lowest prices. You shouldn’t have to break the bank to have the best vacation, and we make sure you don’t have to!

On top of offering rental luxury cars to travelers, we also offer rentals to people looking to give the awesome gift of driving a sports car! Maybe your spouse has always dreamed of driving a Ferrari and you want to give him a day in his dream car for his birthday. Maybe your sister needs a nice car for a business meeting. Whatever the case may be, we have a car that will make you stand out and look awesome.

Products and Services
  • Sports Cars
  • Luxury Cars
  • SUVs
  • Convertible Cars
  • Special Cars
Location
  • Superior Car Rental - 17 A Street - Dubai - United Arab Emirates

Contact Details
  • https://superiorrental.ae/
  • +971567671411
  • [email protected]
  • Warehouse 89 17 A Street Al Quoz Industrial Area 3 Dubai United Arab Emirates
  • Al Quoz Industrial Area 3
  • Dubai (UAE)
Social Networks
Additional Info
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Reviews

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Latest Reviews
Anssi
  Finland

Excellent service

I rent originally Ferrari 488 but they upgraded it to F8 without extra fee. They brought and pick up the car as agreed. Car was very good condition and very clean, everything works perfectly I will use them when I next time visiting in Dubai.

ADVANTAGESDISADVANTAGES

Excellent Fast Friendly Full Service Client-oriented



07-02-2024

Frederik Amelung
  Germany

Be careful

Hier ist die Übersetzung des Textes ins Englische:

“Be cautious with this car rental service.
The cars they provide are dangerous.
We rented a Maserati. When the car arrived, it had many scratches and dents. Okay, I thought I could overlook that. However, the engine warning light was on, and both ABS and ESP were not working. The car also displayed an error for the suspension. The front axle or something similar was definitely damaged.
When I asked for help, no one responded anymore.
It’s really outrageous that they risk personal injuries by providing such dangerous cars just to make a little money.

I wouldn’t spend another Euro here.”

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Nasty Terrible Unpleasant Unreliable Expensive



17-01-2024

Tomasz Kowalski
  United Kingdom

GREAT SERVICE.

This is THE BEST sport’s car in Dubai.
I have used their services many times and its always TOP CLASS.
HIGHLY RECOMMENDED.
See you in November 😉

ADVANTAGESDISADVANTAGES

Amazing





10-01-2024

Maciej Mazur
  Poland

CHEATING CLIENTS

They sent me contact to 2 delivery managers and none of them answered. I informed the reservation department that they ruined our whole planned day and or I get money back till noon or I contact the police. There is still no money on my account. Keep out of this company – they probably offer good prices just to take money from clients. This company Is a joke!

ADVANTAGESDISADVANTAGES

Dishonest Untrustworthy


01-01-2024

Ed
  United States

Great Car

Was a great car and Sajjad made return easy!

ADVANTAGESDISADVANTAGES

Amazing Attentive Clean Affordable


15-11-2023

Soo Shin
  Singapore

AVOID THIS CAR RENTAL COMPANY AT ANY COST!

AVOID THIS CAR RENTAL COMPANY AT ANY COST!

These guys VICTIMIZE TOURISTS by doing false adverting and unjustly taking your money to repair their old car.

We rented a Maserati during our holiday. Unlike what’s advertised, the car we got was very old, including some issues, some of which made us feel unsafe during our drive.

We reported all the issues on WhatsApp to them including the safety related concerns as well during our 1-day rental period.

They responded to us in writing, and we were promised to be given certain fair treatments (waiving extra mileage for example).

Upon returning the car, they did not mention or highlight any defects and we thought the remaining process would be smooth just like our experience in Dubai.

After we returned to our country, our stress started. They did not keep their promise. Furthermore, unlike other car rental companies, we did not receive our deposit within a couple of weeks.

To our shock, about a month later, they sent us a message blaming that we damaged their car, and they will forfeit our deposit.

We tried to resolve this amicably but 1 month after the car rental, we saw the charges appearing on our credit card statement. They forfeited our deposit, charged us for extra mileage instead of keeping their promise.

WHAT A DISGRACE! We had such an amazing experience in Dubai if not for this scamming rental company! They prey on busy groups of international tourists like us.

ADVANTAGESDISADVANTAGES

Dishonest


15-08-2023

Shalev omer
  Israel

Great service

Amazing service, very friendly.
Good prices and wonderfull cars!
Recommend very much!!@maher

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented


05-11-2022

Daisy |   Verified
  United Arab Emirates

Decent

The booking process was simple and straightforward. Waleed was really kind; he guided us through the entire booking process and ensured that our car arrived on time.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


31-05-2022

Samreen |   Verified
  United Arab Emirates

Delightful

The booking process was really easy and convenient. Waleed was extremely helpful; he walked us through the entire booking procedure and made certain that our car arrived on time.

ADVANTAGESDISADVANTAGES

Fantastic Affordable


30-05-2022

Denise
  United Arab Emirates

Smooth Process

Great, convenient booking process. Waleed was very helpful, he assisted us throughout the booking process and ensured that our car was delivered on time.

ADVANTAGESDISADVANTAGES

Convenient Efficient Fast


28-04-2022

Youssef
  Syria

Going the extra mile

Excellent service- I called Superior for a last minute rental. Within minutes they confirmed my booking without any hesitation and delivered my car in superb condition early the following morning. Thank you for going the extra mile for us!

ADVANTAGESDISADVANTAGES

Amazing Friendly Impressive


27-04-2022

Salma
  Tunisia

Efficient Rental Service

Great rental agency! Responsive staff with amazing customer support. The car was issued after one phone call.

ADVANTAGESDISADVANTAGES

Efficient Full Service


27-04-2022

Dijana
  United Arab Emirates

Affordable cars!

They have a wide range of affordable cars to choose from with helpful staff willing to answer all your questions. The process was very smooth and offers many benefits, cars are in impeccable condition. Will definitely hire from them again!

ADVANTAGESDISADVANTAGES

Convenient Helpful Trustworthy


26-04-2022

Ashley
  South Africa

Luxury experience with great cars

We rented the G63 for one day and it was truly a great service. The car was delivered to our hotel at the exact time specified on the booking, staff were friendly and helpful throughout the process and provided us with detailed instructions. Highly recommend this company if your looking to hire a luxury car in Dubai.

ADVANTAGESDISADVANTAGES

Efficient Reliable Satisfying


26-04-2022

Sana |   Verified
  United Arab Emirates

Delightful

Their luxury cars are unique, and the best ones in their collection, their team was quite professional to deal with the clients in a satisfying manner.

ADVANTAGESDISADVANTAGES

Amazing Productive


25-04-2022

Qasim Ghafoor
  United Kingdom

Damaged cars and bad customer service

Me and friends recently went to Dubai and hired a Ferrari 488, and 2 Hurucan Evo spyders from superior.

On arrival the Hurucan evo spyders were no longer available.

I received my Ferrari 488 and after 30 minutes of driving the breaks were squeaking very loudly. It was atrocious.

I asked for this to be swapped or a refund given. They offered a normal Hurucan. I accepted the offer, after receiving the Hurucan the service light appeared and then the next day the roof stopped working (pictures attached).

I requested a refund for the car and for it to be collected as I was paying for a Spyder but the roof was broken. The company declined the refund and asked me to come all the way to their office to see if they could fix the car. This took me an hour with Dubai traffic, being Saturday midday.

I was left with a damaged Hurucan Spyder that had a broken roof and refused my request for a refund.

On top of all this I was also charged 150 aed for fuel after returning the car even though I had to travel to and from their office.

ADVANTAGESDISADVANTAGES




21-04-2022

Ivan Machev
  Bulgaria

Bad service

I had very bed experience with this company .
They are not provided the car I booked.
It is happens not only once.
They try to replace it but new car was broken and they gave me another also was broken.

ADVANTAGESDISADVANTAGES

Disappointing


20-03-2022

Anastasiya
  Belarus

Great cars and great service

We’ve got an amazing experience. With Edgar, very friendly and nice!

ADVANTAGESDISADVANTAGES

Amazing Competent Convenient Cooperative Delightful Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Reliable Remarkable Respectable Robust Safe Smart Sustainable Trustworthy Professional Clean Affordable Full Service Client-oriented


15-02-2022

Ian |   Verified
  United Arab Emirates

Satisfying

Their luxury cars are unique, and the best ones in their collection, their team was quite professional to deal with the clients in a satisfying manner.

ADVANTAGESDISADVANTAGES

Unique Professional


08-02-2022

Kamel
  France

The dream

Thanks lot Rizza. thank you for making my dreams come true, driving a Ferrari

ADVANTAGESDISADVANTAGES

Amazing




06-02-2022

Meya |   Verified
  France

Great!

I had a great and perfect experience with this car rental company. The prices of the cars provided by them for rent are so reasonable. Also, the staff was extremely helpful! I would always love to try them when I visit Dubai again.

ADVANTAGESDISADVANTAGES

Helpful Perfect


07-11-2021

steven ran cohen
  Israel

The best experience I had by far!!!

Hi

I’ve been in Dubai for a wee
renting a lamborgini and ferrari with full insurance

Such an amazing experience

they been fully helpful, gave amazing service

they took my car and bring my car from every place I asked to

from the airport to the hotel and in the middle of the night

Rizza & tenbirten has done a great job with me!

Definitely going to come back and bring friends
thanks U!!!

ADVANTAGESDISADVANTAGES

Amazing Convenient Excellent Helpful Full Service



06-11-2021

Cedric |   Verified
  United Arab Emirates

Perfect prices

I rented a car from this company. The price of the car was affordable and it was extremely clean and perfect.

ADVANTAGESDISADVANTAGES

Perfect Clean


16-09-2021

Nicholas |   Verified
  United Arab Emirates

Best

My experience with this company was perfect as their cars are excellent and really comfortable, overall they are providing the best.

ADVANTAGESDISADVANTAGES

Excellent Perfect


18-08-2021

Napoleon |   Verified
  United Arab Emirates

Helpful team

I contacted the customer service team as I wanted to rent a car but I couldn’t know which one will suit me better. They helped me throughout the process and made choosing the car an easy and smooth process. Very satisfied!

ADVANTAGESDISADVANTAGES

Helpful Satisfying


12-05-2021

Nathaniel |   Verified
  Italy

Friendly

I have rented a car from when visited UAE, their efforts are appreciated they have provided their services fast and staffs were friendly and cooperative. I found them a perfect team.

ADVANTAGESDISADVANTAGES

Excellent Perfect


11-05-2021

Julio |   Verified
  United Arab Emirates

Knowledgeable

I am totally impressed by the knowledge of the team at this company. They’re so dedicated to their work, attentive, and very knowledgeable about the cars they’re providing for rent.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable


05-05-2021

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Reviews
Anssi
  Finland

Excellent service

I rent originally Ferrari 488 but they upgraded it to F8 without extra fee. They brought and pick up the car as agreed. Car was very good condition and very clean, everything works perfectly I will use them when I next time visiting in Dubai.

ADVANTAGESDISADVANTAGES

Excellent Fast Friendly Full Service Client-oriented



07-02-2024

Frederik Amelung
  Germany

Be careful

Hier ist die Übersetzung des Textes ins Englische:

“Be cautious with this car rental service.
The cars they provide are dangerous.
We rented a Maserati. When the car arrived, it had many scratches and dents. Okay, I thought I could overlook that. However, the engine warning light was on, and both ABS and ESP were not working. The car also displayed an error for the suspension. The front axle or something similar was definitely damaged.
When I asked for help, no one responded anymore.
It’s really outrageous that they risk personal injuries by providing such dangerous cars just to make a little money.

I wouldn’t spend another Euro here.”

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Nasty Terrible Unpleasant Unreliable Expensive



17-01-2024

Tomasz Kowalski
  United Kingdom

GREAT SERVICE.

This is THE BEST sport’s car in Dubai.
I have used their services many times and its always TOP CLASS.
HIGHLY RECOMMENDED.
See you in November 😉

ADVANTAGESDISADVANTAGES

Amazing





10-01-2024

Maciej Mazur
  Poland

CHEATING CLIENTS

They sent me contact to 2 delivery managers and none of them answered. I informed the reservation department that they ruined our whole planned day and or I get money back till noon or I contact the police. There is still no money on my account. Keep out of this company – they probably offer good prices just to take money from clients. This company Is a joke!

ADVANTAGESDISADVANTAGES

Dishonest Untrustworthy


01-01-2024

Ed
  United States

Great Car

Was a great car and Sajjad made return easy!

ADVANTAGESDISADVANTAGES

Amazing Attentive Clean Affordable


15-11-2023

Soo Shin
  Singapore

AVOID THIS CAR RENTAL COMPANY AT ANY COST!

AVOID THIS CAR RENTAL COMPANY AT ANY COST!

These guys VICTIMIZE TOURISTS by doing false adverting and unjustly taking your money to repair their old car.

We rented a Maserati during our holiday. Unlike what’s advertised, the car we got was very old, including some issues, some of which made us feel unsafe during our drive.

We reported all the issues on WhatsApp to them including the safety related concerns as well during our 1-day rental period.

They responded to us in writing, and we were promised to be given certain fair treatments (waiving extra mileage for example).

Upon returning the car, they did not mention or highlight any defects and we thought the remaining process would be smooth just like our experience in Dubai.

After we returned to our country, our stress started. They did not keep their promise. Furthermore, unlike other car rental companies, we did not receive our deposit within a couple of weeks.

To our shock, about a month later, they sent us a message blaming that we damaged their car, and they will forfeit our deposit.

We tried to resolve this amicably but 1 month after the car rental, we saw the charges appearing on our credit card statement. They forfeited our deposit, charged us for extra mileage instead of keeping their promise.

WHAT A DISGRACE! We had such an amazing experience in Dubai if not for this scamming rental company! They prey on busy groups of international tourists like us.

ADVANTAGESDISADVANTAGES

Dishonest


15-08-2023

Shalev omer
  Israel

Great service

Amazing service, very friendly.
Good prices and wonderfull cars!
Recommend very much!!@maher

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented


05-11-2022

Daisy |   Verified
  United Arab Emirates

Decent

The booking process was simple and straightforward. Waleed was really kind; he guided us through the entire booking process and ensured that our car arrived on time.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


31-05-2022

Samreen |   Verified
  United Arab Emirates

Delightful

The booking process was really easy and convenient. Waleed was extremely helpful; he walked us through the entire booking procedure and made certain that our car arrived on time.

ADVANTAGESDISADVANTAGES

Fantastic Affordable


30-05-2022

Denise
  United Arab Emirates

Smooth Process

Great, convenient booking process. Waleed was very helpful, he assisted us throughout the booking process and ensured that our car was delivered on time.

ADVANTAGESDISADVANTAGES

Convenient Efficient Fast


28-04-2022

Youssef
  Syria

Going the extra mile

Excellent service- I called Superior for a last minute rental. Within minutes they confirmed my booking without any hesitation and delivered my car in superb condition early the following morning. Thank you for going the extra mile for us!

ADVANTAGESDISADVANTAGES

Amazing Friendly Impressive


27-04-2022

Salma
  Tunisia

Efficient Rental Service

Great rental agency! Responsive staff with amazing customer support. The car was issued after one phone call.

ADVANTAGESDISADVANTAGES

Efficient Full Service


27-04-2022

Dijana
  United Arab Emirates

Affordable cars!

They have a wide range of affordable cars to choose from with helpful staff willing to answer all your questions. The process was very smooth and offers many benefits, cars are in impeccable condition. Will definitely hire from them again!

ADVANTAGESDISADVANTAGES

Convenient Helpful Trustworthy


26-04-2022

Ashley
  South Africa

Luxury experience with great cars

We rented the G63 for one day and it was truly a great service. The car was delivered to our hotel at the exact time specified on the booking, staff were friendly and helpful throughout the process and provided us with detailed instructions. Highly recommend this company if your looking to hire a luxury car in Dubai.

ADVANTAGESDISADVANTAGES

Efficient Reliable Satisfying


26-04-2022

Sana |   Verified
  United Arab Emirates

Delightful

Their luxury cars are unique, and the best ones in their collection, their team was quite professional to deal with the clients in a satisfying manner.

ADVANTAGESDISADVANTAGES

Amazing Productive


25-04-2022

Qasim Ghafoor
  United Kingdom

Damaged cars and bad customer service

Me and friends recently went to Dubai and hired a Ferrari 488, and 2 Hurucan Evo spyders from superior.

On arrival the Hurucan evo spyders were no longer available.

I received my Ferrari 488 and after 30 minutes of driving the breaks were squeaking very loudly. It was atrocious.

I asked for this to be swapped or a refund given. They offered a normal Hurucan. I accepted the offer, after receiving the Hurucan the service light appeared and then the next day the roof stopped working (pictures attached).

I requested a refund for the car and for it to be collected as I was paying for a Spyder but the roof was broken. The company declined the refund and asked me to come all the way to their office to see if they could fix the car. This took me an hour with Dubai traffic, being Saturday midday.

I was left with a damaged Hurucan Spyder that had a broken roof and refused my request for a refund.

On top of all this I was also charged 150 aed for fuel after returning the car even though I had to travel to and from their office.

ADVANTAGESDISADVANTAGES




21-04-2022

Ivan Machev
  Bulgaria

Bad service

I had very bed experience with this company .
They are not provided the car I booked.
It is happens not only once.
They try to replace it but new car was broken and they gave me another also was broken.

ADVANTAGESDISADVANTAGES

Disappointing


20-03-2022

Anastasiya
  Belarus

Great cars and great service

We’ve got an amazing experience. With Edgar, very friendly and nice!

ADVANTAGESDISADVANTAGES

Amazing Competent Convenient Cooperative Delightful Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Reliable Remarkable Respectable Robust Safe Smart Sustainable Trustworthy Professional Clean Affordable Full Service Client-oriented


15-02-2022

Ian |   Verified
  United Arab Emirates

Satisfying

Their luxury cars are unique, and the best ones in their collection, their team was quite professional to deal with the clients in a satisfying manner.

ADVANTAGESDISADVANTAGES

Unique Professional


08-02-2022

Kamel
  France

The dream

Thanks lot Rizza. thank you for making my dreams come true, driving a Ferrari

ADVANTAGESDISADVANTAGES

Amazing




06-02-2022

Meya |   Verified
  France

Great!

I had a great and perfect experience with this car rental company. The prices of the cars provided by them for rent are so reasonable. Also, the staff was extremely helpful! I would always love to try them when I visit Dubai again.

ADVANTAGESDISADVANTAGES

Helpful Perfect


07-11-2021

steven ran cohen
  Israel

The best experience I had by far!!!

Hi

I’ve been in Dubai for a wee
renting a lamborgini and ferrari with full insurance

Such an amazing experience

they been fully helpful, gave amazing service

they took my car and bring my car from every place I asked to

from the airport to the hotel and in the middle of the night

Rizza & tenbirten has done a great job with me!

Definitely going to come back and bring friends
thanks U!!!

ADVANTAGESDISADVANTAGES

Amazing Convenient Excellent Helpful Full Service



06-11-2021

Cedric |   Verified
  United Arab Emirates

Perfect prices

I rented a car from this company. The price of the car was affordable and it was extremely clean and perfect.

ADVANTAGESDISADVANTAGES

Perfect Clean


16-09-2021

Nicholas |   Verified
  United Arab Emirates

Best

My experience with this company was perfect as their cars are excellent and really comfortable, overall they are providing the best.

ADVANTAGESDISADVANTAGES

Excellent Perfect


18-08-2021

Napoleon |   Verified
  United Arab Emirates

Helpful team

I contacted the customer service team as I wanted to rent a car but I couldn’t know which one will suit me better. They helped me throughout the process and made choosing the car an easy and smooth process. Very satisfied!

ADVANTAGESDISADVANTAGES

Helpful Satisfying


12-05-2021

Nathaniel |   Verified
  Italy

Friendly

I have rented a car from when visited UAE, their efforts are appreciated they have provided their services fast and staffs were friendly and cooperative. I found them a perfect team.

ADVANTAGESDISADVANTAGES

Excellent Perfect


11-05-2021

Julio |   Verified
  United Arab Emirates

Knowledgeable

I am totally impressed by the knowledge of the team at this company. They’re so dedicated to their work, attentive, and very knowledgeable about the cars they’re providing for rent.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable


05-05-2021

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