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Customer Experience

Customer Experience

414 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

67%

Great

0%

Average

0%

Poor

11%

Bad

22%

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Description

It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow shop front, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman, president and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard travelled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

Our mission to inspire and nurture the human spirit – one person, one cup, and one neighbourhood at a time.

Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life.

Products and Services
  • Coffee Shop
Location
Contact Details
  • https://www.starbucks.ae/
  • +97180074292
  • [email protected]
  • Marsa Al Seef Dubai United Arab Emirates
  • Al Fahidi
  • Dubai (UAE)
Social Networks
Additional Info

Many other branches across Dubai.

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Reviews

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Latest Reviews
Claire Addison
  Singapore

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


23-05-2026

j
  United States

Starbucks Dubai franchisor ripped me off of over a 1000 point that I had accumulated

How sad it is that a company with such a grip in the coffee market has to go so low to take away the reward that its loyal customers had spent over 10,000.00 AED to earn will take away and hide behind the terms and conditions. This was to be small token of appreciation from Starbucks that was tuned to a happy finger to the customer. What a customer appreciation, I will not ever put foot in any of the Dubai stores.

ADVANTAGESDISADVANTAGES

Ridiculous


03-10-2024

Zam
  Philippines

Using Paper straw to be called eco-friendly?

Can’t enjoy the frappe while using paper straw
If you are really trying to be eco friendly, you just gotta use paper cups+plastic straw than plastic cups+paper straw. Come on guys, the amount of plastic on cups is way more than the straw if you can’t see that🤦🏻‍♀️

ADVANTAGESDISADVANTAGES

Clean

Unpleasant


09-01-2024

Habib
  Hungary

UAE 52

We were surprised with UAE flag as well lovely stickers for UAE 52 nd National day

ADVANTAGESDISADVANTAGES

Friendly Helpful



30-11-2023

Lelani
  United Arab Emirates

Staff behavior

To whom it may concern,

Greetings!

Im writing this to complaint your staff (Taj Wali Khan) for punching me in your respectful establishment. I never thought , you have this kind of staff who is aggressive and violent to a women without any reason. For him its just a joke, for me its not because he is not even my friend.

It happened today Nov.14 around 3:45-4pm. Shorooq community gate 2.
Kindly investigate and do a necessary action for this.
It is not acceptable especially he punched me without any reason and he did it twice for your information. I tried to let him come back but he run away and his reaction was like teasing me! Is this right ,after you’ve done something to someone, instead of apologizing his laughing at me while running.
He needs to be terminated!
I am your regular customer and because of this i swear i will never ever order again.

ADVANTAGESDISADVANTAGES

Advisable

Dangerous Horrible Miserable Unpleasant Unprofessional Indecent Not Client-oriented



14-11-2023

Charisse valencia
  United Arab Emirates

Starbucks review

Starbucks cofee shop d3 branch dubai design district have a great ambiance. It is a perfect place to spend your time, and study ad well..
Staff was friendly .. great warm accomodating the costumer. The taste of cofee is fantastic . And foods are tasty.. come and visit them on dubai design district

ADVANTAGESDISADVANTAGES

Amazing


20-09-2023

Rayan Tarraf
  United Arab Emirates

Starbucks Croissant is the worst in UAE

Just leaving a rant here maybe starbucks management can hear it. I eat and drink at starbucks everyday religiously since the past 8 years and all around Dubai…

Starbucks hear me out… Your Croissant is by far the worst croissant in all of the UAE. Why are you still using the same horrible supplier?

Starbucks in Paris for example has one of the best croissants in Paris believe it or not… But the one in the UAE is just terrible. Big saggy and tastes like rubber. Don’t let me start about reheating it 😵‍💫

You can see the difference in my photos 😷

Please do something about it. It’s such silly way to lose sales.

Please do something about it because this is below your standards.

ADVANTAGESDISADVANTAGES

Competent

Unfavorable


23-04-2023

Melissa
  United Arab Emirates

Rude manager

The manager at the cash register has a rude manner he also accused me of physically dropping something and “why did I not pick it up” full argument got me stressed and shouting I was so embarrassed as he said I’m so rude when I told him his behavior is rude Teach people skills to countries that have non

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


27-01-2023

Raphael Kolenko
  Canada

Great Service

Was traveling abroad missing my usual Starbucks Matcha. Kim and his Barista crew at the Dubai Mall made my drink and experience perfect!

ADVANTAGESDISADVANTAGES

Competent Fantastic Friendly



12-12-2022

Euodia Resuello
  United Arab Emirates

Survey

Had frappes served by Jerwin who is very polite and accommodating.
They also changed the frappe due to the unforeseen incident in which they are not hesitant to change it after checking the drink.
Overall rating was excellent.

ADVANTAGESDISADVANTAGES

Amazing Attentive Convenient Delightful Excellent Fast Friendly Helpful Outstanding Perfect Remarkable Satisfying Professional Clean Affordable Full Service Tasty


18-08-2022

Fouad Edlibi
  Lebanon

From Alshaya Group I received a call !!!!

Fist of all I just wanted to say thank you from Alshaya Group Head Office that I applied a Job Applicant from a week ago and till this day I receive a call from them and told me that I have an interview tomorrow and we hope you got the job as long as you are happy and I said YES Thank you so much for calling me and I hope you have a great day

Once again I love the friendly people on the phone and all the Starbucks branches and staff

Wish the company all THE BEST

Best Regards

ADVANTAGESDISADVANTAGES

Advisable Fast Friendly Clean Well-located Affordable Client-oriented Tasty


02-03-2022

Bansari |   Verified
  United Arab Emirates

The best!

Starbucks is the best place to serve coffee. Their coffee is all the time tasty and very fresh! Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Tasty


04-01-2022

Sana |   Verified
  United Arab Emirates

Safest

I like their coffee; the flavor is fantastic and unique, and the prices are reasonable; coffee enthusiasts should try Starbucks’ coffee.

ADVANTAGESDISADVANTAGES

Attentive Optimal


30-09-2021

Kira |   Verified
  United Arab Emirates

Pleasant

Their coffee was amazing and the atmosphere here was pleasant, I have enjoyed sitting here, I would love to come here again.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


09-08-2021

Adrian |   Verified
  United Arab Emirates

Amazing

I like their coffee, the taste of their coffee is amazing and unique and their prices are good, coffee lovers must try the coffee of Starbucks.

ADVANTAGESDISADVANTAGES

Unique Affordable


06-07-2021

Luca |   Verified
  United Arab Emirates

Excellent

I have visited here twice and both the time my experience here was good, the coffee was of perfect taste, overall it was perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


04-07-2021

Ganda |   Verified
  United Arab Emirates

Lovely!

I really love the coffee served by Starbucks. The taste of it is totally unique and perfect. Also, the prices are so affordable.

ADVANTAGESDISADVANTAGES

Perfect Pleasant Affordable


29-06-2021

Kinley |   Verified
  United Arab Emirates

Refreshing

I have tried a coffee of Starbucks, it was amazing, different in taste but good and refreshing, I would love to go again and again.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


29-06-2021

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Reviews
Claire Addison
  Singapore

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


23-05-2026

j
  United States

Starbucks Dubai franchisor ripped me off of over a 1000 point that I had accumulated

How sad it is that a company with such a grip in the coffee market has to go so low to take away the reward that its loyal customers had spent over 10,000.00 AED to earn will take away and hide behind the terms and conditions. This was to be small token of appreciation from Starbucks that was tuned to a happy finger to the customer. What a customer appreciation, I will not ever put foot in any of the Dubai stores.

ADVANTAGESDISADVANTAGES

Ridiculous


03-10-2024

Zam
  Philippines

Using Paper straw to be called eco-friendly?

Can’t enjoy the frappe while using paper straw
If you are really trying to be eco friendly, you just gotta use paper cups+plastic straw than plastic cups+paper straw. Come on guys, the amount of plastic on cups is way more than the straw if you can’t see that🤦🏻‍♀️

ADVANTAGESDISADVANTAGES

Clean

Unpleasant


09-01-2024

Habib
  Hungary

UAE 52

We were surprised with UAE flag as well lovely stickers for UAE 52 nd National day

ADVANTAGESDISADVANTAGES

Friendly Helpful



30-11-2023

Lelani
  United Arab Emirates

Staff behavior

To whom it may concern,

Greetings!

Im writing this to complaint your staff (Taj Wali Khan) for punching me in your respectful establishment. I never thought , you have this kind of staff who is aggressive and violent to a women without any reason. For him its just a joke, for me its not because he is not even my friend.

It happened today Nov.14 around 3:45-4pm. Shorooq community gate 2.
Kindly investigate and do a necessary action for this.
It is not acceptable especially he punched me without any reason and he did it twice for your information. I tried to let him come back but he run away and his reaction was like teasing me! Is this right ,after you’ve done something to someone, instead of apologizing his laughing at me while running.
He needs to be terminated!
I am your regular customer and because of this i swear i will never ever order again.

ADVANTAGESDISADVANTAGES

Advisable

Dangerous Horrible Miserable Unpleasant Unprofessional Indecent Not Client-oriented



14-11-2023

Charisse valencia
  United Arab Emirates

Starbucks review

Starbucks cofee shop d3 branch dubai design district have a great ambiance. It is a perfect place to spend your time, and study ad well..
Staff was friendly .. great warm accomodating the costumer. The taste of cofee is fantastic . And foods are tasty.. come and visit them on dubai design district

ADVANTAGESDISADVANTAGES

Amazing


20-09-2023

Rayan Tarraf
  United Arab Emirates

Starbucks Croissant is the worst in UAE

Just leaving a rant here maybe starbucks management can hear it. I eat and drink at starbucks everyday religiously since the past 8 years and all around Dubai…

Starbucks hear me out… Your Croissant is by far the worst croissant in all of the UAE. Why are you still using the same horrible supplier?

Starbucks in Paris for example has one of the best croissants in Paris believe it or not… But the one in the UAE is just terrible. Big saggy and tastes like rubber. Don’t let me start about reheating it 😵‍💫

You can see the difference in my photos 😷

Please do something about it. It’s such silly way to lose sales.

Please do something about it because this is below your standards.

ADVANTAGESDISADVANTAGES

Competent

Unfavorable


23-04-2023

Melissa
  United Arab Emirates

Rude manager

The manager at the cash register has a rude manner he also accused me of physically dropping something and “why did I not pick it up” full argument got me stressed and shouting I was so embarrassed as he said I’m so rude when I told him his behavior is rude Teach people skills to countries that have non

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


27-01-2023

Raphael Kolenko
  Canada

Great Service

Was traveling abroad missing my usual Starbucks Matcha. Kim and his Barista crew at the Dubai Mall made my drink and experience perfect!

ADVANTAGESDISADVANTAGES

Competent Fantastic Friendly



12-12-2022

Euodia Resuello
  United Arab Emirates

Survey

Had frappes served by Jerwin who is very polite and accommodating.
They also changed the frappe due to the unforeseen incident in which they are not hesitant to change it after checking the drink.
Overall rating was excellent.

ADVANTAGESDISADVANTAGES

Amazing Attentive Convenient Delightful Excellent Fast Friendly Helpful Outstanding Perfect Remarkable Satisfying Professional Clean Affordable Full Service Tasty


18-08-2022

Fouad Edlibi
  Lebanon

From Alshaya Group I received a call !!!!

Fist of all I just wanted to say thank you from Alshaya Group Head Office that I applied a Job Applicant from a week ago and till this day I receive a call from them and told me that I have an interview tomorrow and we hope you got the job as long as you are happy and I said YES Thank you so much for calling me and I hope you have a great day

Once again I love the friendly people on the phone and all the Starbucks branches and staff

Wish the company all THE BEST

Best Regards

ADVANTAGESDISADVANTAGES

Advisable Fast Friendly Clean Well-located Affordable Client-oriented Tasty


02-03-2022

Bansari |   Verified
  United Arab Emirates

The best!

Starbucks is the best place to serve coffee. Their coffee is all the time tasty and very fresh! Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Tasty


04-01-2022

Sana |   Verified
  United Arab Emirates

Safest

I like their coffee; the flavor is fantastic and unique, and the prices are reasonable; coffee enthusiasts should try Starbucks’ coffee.

ADVANTAGESDISADVANTAGES

Attentive Optimal


30-09-2021

Kira |   Verified
  United Arab Emirates

Pleasant

Their coffee was amazing and the atmosphere here was pleasant, I have enjoyed sitting here, I would love to come here again.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


09-08-2021

Adrian |   Verified
  United Arab Emirates

Amazing

I like their coffee, the taste of their coffee is amazing and unique and their prices are good, coffee lovers must try the coffee of Starbucks.

ADVANTAGESDISADVANTAGES

Unique Affordable


06-07-2021

Luca |   Verified
  United Arab Emirates

Excellent

I have visited here twice and both the time my experience here was good, the coffee was of perfect taste, overall it was perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


04-07-2021

Ganda |   Verified
  United Arab Emirates

Lovely!

I really love the coffee served by Starbucks. The taste of it is totally unique and perfect. Also, the prices are so affordable.

ADVANTAGESDISADVANTAGES

Perfect Pleasant Affordable


29-06-2021

Kinley |   Verified
  United Arab Emirates

Refreshing

I have tried a coffee of Starbucks, it was amazing, different in taste but good and refreshing, I would love to go again and again.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


29-06-2021

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