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Customer Experience

Customer Experience

441 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

38%

Great

5%

Average

5%

Poor

5%

Bad

48%

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Description

In 1924, Arthur Rawdon Spinney, a British army officer stationed in Alexandria, Egypt, identified a need in the area for imported food products, planting the seed for what would later be one of the Middle East’s leading supermarket chains.

Spinneys’ Dubai story started in 1961, with our first supermarket opening in Al Nasr Square in 1962. At that time, it was known locally as ‘The Frozen Chicken’ – the only retailer to sell frozen chickens from a chiller van. Such innovation has remained. Spinneys enjoys a well-deserved reputation for forward-thinking, keeping pace with changes in cooking trends and the emergence of new products worldwide.

Today, Spinneys Dubai, owned by UAE national Mr Ali Albwardy, has built a strong name for supplying top quality produce and offering a high level of customer service. Yet food standards, safety and freshness have always been at the forefront of the company’s ethos – just one reason why the Spinneys brand is defined as ‘The fresher experience’.

Spinneys Today
In order to maintain customer satisfaction, Spinneys constantly monitors shopping trends and reacts quickly and effectively to customer suggestions and feedback. With in-store bakeries, butcheries and delicatessens, we’re able to deliver not only on the promise of freshness, but variety, too.

As well as supporting local food producers within the UAE, we have also developed an enviably comprehensive network of reputable suppliers around the world. These suppliers – our producers – help us to provide you with the freshest international products on the shelves every day.

Our in-store system is committed to ensuring a hygienic, controlled and safe environment in which every department is well-presented and welcoming with knowledgeable, friendly staff on hand to make your food shopping experience as easy and enjoyable as possible.

Products and Services
  • Grocery Store
Location
Contact Details
  • https://www.spinneys.com/
  • +97144307512
  • [email protected]
  • Spinneys JVC Dubai United Arab Emirates
  • Jumeirah Village Triangle
  • Dubai (UAE)
Social Networks
Additional Info

Many other branches across Dubai.

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Reviews

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Latest Reviews
Lauren
  Netherlands

The kitchen by spinneys

The kitchen by Spinneys in Dubai Mall 10/10! All foods are fresh, great service and the place is always clean. I suggest the saffron rice with salmon teriyaki. If you want to eat somewhere affordable in Dubai Mall I highly suggest The Kitchen by Spinneys.

ADVANTAGESDISADVANTAGES

Amazing Impressive Affordable


13-05-2026

Kira
  United Arab Emirates

Fruit cake

They completely changed the taste of there fruit cake which used to be so tasty.
Sponge and cream totally changed.
Cheap products used waste of money

ADVANTAGESDISADVANTAGES

Advisable

Not Tasty



05-03-2026

Imad Awad
  United Arab Emirates

Spinets claim goods delivered, however 3 hours not delivered though delivery within one hour.

Spinets claim goods delivered, however 3 hours not delivered though delivery within one hour.

ADVANTAGESDISADVANTAGES


18-02-2026

Mimi Sarmiento
  United Arab Emirates

Negligence

At around 3:35 to 3:45 in the afternoon at Spinney’s Meadows Souk,17th of February. I and the boy that I am taking care got slipped on their wet floor because of their negligence. The staff didn’t even attend to us and she just stare on us without helping us. We got hurt on that shop but nobody care to help us. I am totally disappointed with the attitude and the kind of service that you can give to someone who got hurt in your store. I come back to check to took pictures but they already cleaned their mess. But I guess you can check on their cameras what happened to us.

ADVANTAGESDISADVANTAGES

Dangerous Dirty Messy Rude


17-02-2026

Imad Awad
  United Arab Emirates

Wrong item

Either your system is wrong or your staff are wrong. Order something and get something else and the worst is trying to convince yourself that the customer is wrong.

ADVANTAGESDISADVANTAGES


17-01-2026

Zoe Napier
  United Arab Emirates

Coffee delivered that was opened and a third used

I have been a loyal Spinney’s customer in Dubai for 17 years. I have previously been happy with the freshness and quality of produce. Yesterday though I was delivered a jar of own brand coffee which had been opened and significantly used. I complained through Instashop asking for a refund. The response was that the store and delivery driver claimed the product was in perfect condition and therefore I was lying and would receive no refund. I honestly couldn’t believe it. Why on earth would I lie to obtain a free jar of 22 dhs coffee? The complaint procedure through Instashop is a nightmare and stressful so what they really think I would want to put myself through that. Why even have the option of highlighting that a product has been delivered damaged if one then isn’t going to be believed. This is the customer care I get after close to TWO DECADES of loyalty. So no more Spinney’s and no more Instashop for me. My husband who runs Gulf Food was not impressed.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented




03-03-2025

Dee
  Lebanon

Prices

Buy two for 20 and they charge 25

ADVANTAGESDISADVANTAGES

Clean

Fake




25-08-2024

Suman
  India

Bad quality flowers

I ordered tulips online. First of all it wasn’t the same color I chose. Secondly they were all buds in the initial stages and some flowers dead. Stalks were brown and rotted. There were totally different from what’s shown in the picture online. Very disappointed.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable


09-07-2024

Charmine
  India

Garlic bread from.Spinneys

Yesterday I bought garlic bread from spinneys located near burjuman…only to be suprised that there was no garlic butter at all just plain bread

ADVANTAGESDISADVANTAGES

Disappointing Expensive



09-05-2024

Santosh
  United Arab Emirates

Expired product

Spinnys burjuman keeps most of the product are expired please be aware buying from spinnys specially dairy products.
Good that I have not given below products to my child.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing



06-05-2024

Sib
  United Arab Emirates

Items expire within 2 days

I ordered a number of cold meats for delivery. They expire 2 days after they were delivered. They refused to pick up and refund. They gave dishonest information when I contacted them claiming the items are packaged fresh and expire after 3 days,
However, item is stated as packaged on 18th and expires 20th so either it wasn’t packaged on the 18th or they are lying and expiring is after 2 days of packaging.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Expensive


19-11-2023

Tareq al attar
  United Arab Emirates

the food

Honestly I love spinneys the food is always fresh and delicious especially there bakery the bread is always so soft and nice especially the carrot cake and the toast

ADVANTAGESDISADVANTAGES

Convenient Tasty


26-09-2023

Suman
  India

Flowers

I ordered lillies and tulips as I had guests for dinner on 17th. Till today isn’t hasn’t bloomed and it’s almost gone. They are still buds are of absolutely no use buying them. Very disappointed. I want them to take this back and return the money

ADVANTAGESDISADVANTAGES

Disappointing Expensive



21-03-2023

Ryan
  United Arab Emirates

Carrier bags

For a chain that is so obviously more expensive than others, it is just ridiculous that spinneys charges for carrier bags. I will limit my visits.

ADVANTAGESDISADVANTAGES

Expensive


08-08-2022

Samia
  United Kingdom

Missed item frozen

Spinner’s forgot one of my items and I called them up immediately they called me back that they’ll come and deliver this one item which was frozen. I was out at the time and the lovely delivery driver left it outside my door with some ice cubes so it wouldn’t melt. I was very impressed with this and every time I have a concern they ensure it’s rectified immediately. The quality is also one of the best!!

ADVANTAGESDISADVANTAGES

Attentive

Expensive


18-07-2022

Diegora |   Verified
  United Arab Emirates

Amazing products!

The products provided by spinneys are amazing. Also, their prices and quality are more than perfect!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2022

Seam |   Verified
  United Arab Emirates

Very fresh!

I really love this grocery store. All the products provided there are extremely perfect and fresh as well. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


08-11-2021

Sana |   Verified
  United Arab Emirates

safe

This is where I went grocery shopping. This is my go-to grocery store since everything was fresh and flavorful, and I really liked their lush green salad leaves and herbs.

ADVANTAGESDISADVANTAGES

Attentive Decent


29-09-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

This is where I bought my groceries. It was fresh and tasty, and I particularly enjoyed their lush green salad leaves and herbs; this is my go-to grocery store.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


27-09-2021

Fujiwara |   Verified
  United Arab Emirates

Good quality

I tried this grocery store only one time. I loved the quality of the groceries they’re providing. I only found that their prices are a little bit higher than other grocery stores.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


03-05-2021

Jaycee |   Verified
  United Arab Emirates

Best

I have purchased my groceries from here. it was fresh and good in taste, their lush green salad leaves and herbs I liked a lot, this is my all-time go-to place for groceries.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

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Reviews
Lauren
  Netherlands

The kitchen by spinneys

The kitchen by Spinneys in Dubai Mall 10/10! All foods are fresh, great service and the place is always clean. I suggest the saffron rice with salmon teriyaki. If you want to eat somewhere affordable in Dubai Mall I highly suggest The Kitchen by Spinneys.

ADVANTAGESDISADVANTAGES

Amazing Impressive Affordable


13-05-2026

Kira
  United Arab Emirates

Fruit cake

They completely changed the taste of there fruit cake which used to be so tasty.
Sponge and cream totally changed.
Cheap products used waste of money

ADVANTAGESDISADVANTAGES

Advisable

Not Tasty



05-03-2026

Imad Awad
  United Arab Emirates

Spinets claim goods delivered, however 3 hours not delivered though delivery within one hour.

Spinets claim goods delivered, however 3 hours not delivered though delivery within one hour.

ADVANTAGESDISADVANTAGES


18-02-2026

Mimi Sarmiento
  United Arab Emirates

Negligence

At around 3:35 to 3:45 in the afternoon at Spinney’s Meadows Souk,17th of February. I and the boy that I am taking care got slipped on their wet floor because of their negligence. The staff didn’t even attend to us and she just stare on us without helping us. We got hurt on that shop but nobody care to help us. I am totally disappointed with the attitude and the kind of service that you can give to someone who got hurt in your store. I come back to check to took pictures but they already cleaned their mess. But I guess you can check on their cameras what happened to us.

ADVANTAGESDISADVANTAGES

Dangerous Dirty Messy Rude


17-02-2026

Imad Awad
  United Arab Emirates

Wrong item

Either your system is wrong or your staff are wrong. Order something and get something else and the worst is trying to convince yourself that the customer is wrong.

ADVANTAGESDISADVANTAGES


17-01-2026

Zoe Napier
  United Arab Emirates

Coffee delivered that was opened and a third used

I have been a loyal Spinney’s customer in Dubai for 17 years. I have previously been happy with the freshness and quality of produce. Yesterday though I was delivered a jar of own brand coffee which had been opened and significantly used. I complained through Instashop asking for a refund. The response was that the store and delivery driver claimed the product was in perfect condition and therefore I was lying and would receive no refund. I honestly couldn’t believe it. Why on earth would I lie to obtain a free jar of 22 dhs coffee? The complaint procedure through Instashop is a nightmare and stressful so what they really think I would want to put myself through that. Why even have the option of highlighting that a product has been delivered damaged if one then isn’t going to be believed. This is the customer care I get after close to TWO DECADES of loyalty. So no more Spinney’s and no more Instashop for me. My husband who runs Gulf Food was not impressed.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented




03-03-2025

Dee
  Lebanon

Prices

Buy two for 20 and they charge 25

ADVANTAGESDISADVANTAGES

Clean

Fake




25-08-2024

Suman
  India

Bad quality flowers

I ordered tulips online. First of all it wasn’t the same color I chose. Secondly they were all buds in the initial stages and some flowers dead. Stalks were brown and rotted. There were totally different from what’s shown in the picture online. Very disappointed.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable


09-07-2024

Charmine
  India

Garlic bread from.Spinneys

Yesterday I bought garlic bread from spinneys located near burjuman…only to be suprised that there was no garlic butter at all just plain bread

ADVANTAGESDISADVANTAGES

Disappointing Expensive



09-05-2024

Santosh
  United Arab Emirates

Expired product

Spinnys burjuman keeps most of the product are expired please be aware buying from spinnys specially dairy products.
Good that I have not given below products to my child.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing



06-05-2024

Sib
  United Arab Emirates

Items expire within 2 days

I ordered a number of cold meats for delivery. They expire 2 days after they were delivered. They refused to pick up and refund. They gave dishonest information when I contacted them claiming the items are packaged fresh and expire after 3 days,
However, item is stated as packaged on 18th and expires 20th so either it wasn’t packaged on the 18th or they are lying and expiring is after 2 days of packaging.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Expensive


19-11-2023

Tareq al attar
  United Arab Emirates

the food

Honestly I love spinneys the food is always fresh and delicious especially there bakery the bread is always so soft and nice especially the carrot cake and the toast

ADVANTAGESDISADVANTAGES

Convenient Tasty


26-09-2023

Suman
  India

Flowers

I ordered lillies and tulips as I had guests for dinner on 17th. Till today isn’t hasn’t bloomed and it’s almost gone. They are still buds are of absolutely no use buying them. Very disappointed. I want them to take this back and return the money

ADVANTAGESDISADVANTAGES

Disappointing Expensive



21-03-2023

Ryan
  United Arab Emirates

Carrier bags

For a chain that is so obviously more expensive than others, it is just ridiculous that spinneys charges for carrier bags. I will limit my visits.

ADVANTAGESDISADVANTAGES

Expensive


08-08-2022

Samia
  United Kingdom

Missed item frozen

Spinner’s forgot one of my items and I called them up immediately they called me back that they’ll come and deliver this one item which was frozen. I was out at the time and the lovely delivery driver left it outside my door with some ice cubes so it wouldn’t melt. I was very impressed with this and every time I have a concern they ensure it’s rectified immediately. The quality is also one of the best!!

ADVANTAGESDISADVANTAGES

Attentive

Expensive


18-07-2022

Diegora |   Verified
  United Arab Emirates

Amazing products!

The products provided by spinneys are amazing. Also, their prices and quality are more than perfect!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2022

Seam |   Verified
  United Arab Emirates

Very fresh!

I really love this grocery store. All the products provided there are extremely perfect and fresh as well. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


08-11-2021

Sana |   Verified
  United Arab Emirates

safe

This is where I went grocery shopping. This is my go-to grocery store since everything was fresh and flavorful, and I really liked their lush green salad leaves and herbs.

ADVANTAGESDISADVANTAGES

Attentive Decent


29-09-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

This is where I bought my groceries. It was fresh and tasty, and I particularly enjoyed their lush green salad leaves and herbs; this is my go-to grocery store.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


27-09-2021

Fujiwara |   Verified
  United Arab Emirates

Good quality

I tried this grocery store only one time. I loved the quality of the groceries they’re providing. I only found that their prices are a little bit higher than other grocery stores.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


03-05-2021

Jaycee |   Verified
  United Arab Emirates

Best

I have purchased my groceries from here. it was fresh and good in taste, their lush green salad leaves and herbs I liked a lot, this is my all-time go-to place for groceries.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

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