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Customer Experience

Customer Experience

207 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Convenient Credible Excellent Inexpensive Perfect Reliable Decent
Disappointing Expensive

Excellent

67%

Great

11%

Average

0%

Poor

11%

Bad

11%

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Description

In 1924, Arthur Rawdon Spinney, a British army officer stationed in Alexandria, Egypt, identified a need in the area for imported food products, planting the seed for what would later be one of the Middle East’s leading supermarket chains.

Spinneys’ Dubai story started in 1961, with our first supermarket opening in Al Nasr Square in 1962. At that time, it was known locally as ‘The Frozen Chicken’ – the only retailer to sell frozen chickens from a chiller van. Such innovation has remained. Spinneys enjoys a well-deserved reputation for forward-thinking, keeping pace with changes in cooking trends and the emergence of new products worldwide.

Today, Spinneys Dubai, owned by UAE national Mr Ali Albwardy, has built a strong name for supplying top quality produce and offering a high level of customer service. Yet food standards, safety and freshness have always been at the forefront of the company’s ethos – just one reason why the Spinneys brand is defined as ‘The fresher experience’.

Spinneys Today
In order to maintain customer satisfaction, Spinneys constantly monitors shopping trends and reacts quickly and effectively to customer suggestions and feedback. With in-store bakeries, butcheries and delicatessens, we’re able to deliver not only on the promise of freshness, but variety, too.

As well as supporting local food producers within the UAE, we have also developed an enviably comprehensive network of reputable suppliers around the world. These suppliers – our producers – help us to provide you with the freshest international products on the shelves every day.

Our in-store system is committed to ensuring a hygienic, controlled and safe environment in which every department is well-presented and welcoming with knowledgeable, friendly staff on hand to make your food shopping experience as easy and enjoyable as possible.

Products and Services
  • Grocery Store
Location

Spinneys - Jumeirah Village - Dubai - United Arab Emirates

Contact Details
  • https://www.spinneys.com/
  • +97144307512
  • [email protected]
  • Spinneys JVC Dubai United Arab Emirates
  • Jumeirah Village Triangle
  • Dubai (UAE)
Social Networks
Additional Info

Many other branches across Dubai.

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Reviews
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Latest Reviews
Suman
  India

Flowers

I ordered lillies and tulips as I had guests for dinner on 17th. Till today isn’t hasn’t bloomed and it’s almost gone. They are still buds are of absolutely no use buying them. Very disappointed. I want them to take this back and return the money

ADVANTAGESDISADVANTAGES

Disappointing Expensive



21-03-2023

Ryan
  United Arab Emirates

Carrier bags

For a chain that is so obviously more expensive than others, it is just ridiculous that spinneys charges for carrier bags. I will limit my visits.

ADVANTAGESDISADVANTAGES

Expensive


08-08-2022

Samia
  United Kingdom

Missed item frozen

Spinner’s forgot one of my items and I called them up immediately they called me back that they’ll come and deliver this one item which was frozen. I was out at the time and the lovely delivery driver left it outside my door with some ice cubes so it wouldn’t melt. I was very impressed with this and every time I have a concern they ensure it’s rectified immediately. The quality is also one of the best!!

ADVANTAGESDISADVANTAGES

Attentive

Expensive


18-07-2022

Diegora |   Verified
  United Arab Emirates

Amazing products!

The products provided by spinneys are amazing. Also, their prices and quality are more than perfect!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2022

Seam |   Verified
  United Arab Emirates

Very fresh!

I really love this grocery store. All the products provided there are extremely perfect and fresh as well. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


08-11-2021

Sana |   Verified
  United Arab Emirates

safe

This is where I went grocery shopping. This is my go-to grocery store since everything was fresh and flavorful, and I really liked their lush green salad leaves and herbs.

ADVANTAGESDISADVANTAGES

Attentive Decent


29-09-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

This is where I bought my groceries. It was fresh and tasty, and I particularly enjoyed their lush green salad leaves and herbs; this is my go-to grocery store.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


27-09-2021

Fujiwara |   Verified
  United Arab Emirates

Good quality

I tried this grocery store only one time. I loved the quality of the groceries they’re providing. I only found that their prices are a little bit higher than other grocery stores.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


03-05-2021

Jaycee |   Verified
  United Arab Emirates

Best

I have purchased my groceries from here. it was fresh and good in taste, their lush green salad leaves and herbs I liked a lot, this is my all-time go-to place for groceries.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

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Reviews
Suman
  India

Flowers

I ordered lillies and tulips as I had guests for dinner on 17th. Till today isn’t hasn’t bloomed and it’s almost gone. They are still buds are of absolutely no use buying them. Very disappointed. I want them to take this back and return the money

ADVANTAGESDISADVANTAGES

Disappointing Expensive



21-03-2023

Ryan
  United Arab Emirates

Carrier bags

For a chain that is so obviously more expensive than others, it is just ridiculous that spinneys charges for carrier bags. I will limit my visits.

ADVANTAGESDISADVANTAGES

Expensive


08-08-2022

Samia
  United Kingdom

Missed item frozen

Spinner’s forgot one of my items and I called them up immediately they called me back that they’ll come and deliver this one item which was frozen. I was out at the time and the lovely delivery driver left it outside my door with some ice cubes so it wouldn’t melt. I was very impressed with this and every time I have a concern they ensure it’s rectified immediately. The quality is also one of the best!!

ADVANTAGESDISADVANTAGES

Attentive

Expensive


18-07-2022

Diegora |   Verified
  United Arab Emirates

Amazing products!

The products provided by spinneys are amazing. Also, their prices and quality are more than perfect!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2022

Seam |   Verified
  United Arab Emirates

Very fresh!

I really love this grocery store. All the products provided there are extremely perfect and fresh as well. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


08-11-2021

Sana |   Verified
  United Arab Emirates

safe

This is where I went grocery shopping. This is my go-to grocery store since everything was fresh and flavorful, and I really liked their lush green salad leaves and herbs.

ADVANTAGESDISADVANTAGES

Attentive Decent


29-09-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

This is where I bought my groceries. It was fresh and tasty, and I particularly enjoyed their lush green salad leaves and herbs; this is my go-to grocery store.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


27-09-2021

Fujiwara |   Verified
  United Arab Emirates

Good quality

I tried this grocery store only one time. I loved the quality of the groceries they’re providing. I only found that their prices are a little bit higher than other grocery stores.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


03-05-2021

Jaycee |   Verified
  United Arab Emirates

Best

I have purchased my groceries from here. it was fresh and good in taste, their lush green salad leaves and herbs I liked a lot, this is my all-time go-to place for groceries.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

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