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Customer Experience

Customer Experience

798 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Credible Fast Honest Outstanding Perfect Reliable Satisfying Affordable Full Service
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

14%

Great

7%

Average

0%

Poor

0%

Bad

79%

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Description

With more than two decades of rich experience operating within the UAE market, we here at Speedy Drive Car Rental are proud to be recognized as one of the most reliable and fastest-growing car rental companies in Dubai. Since our establishment, we have worked with a clear focus on innovation and continuously strive to improve our services at every step. From customer convenience to quality products and exclusive deals, we are committed to rendering a fully-customized service, whether it is for an individual or a company.

Products and Services
  • Short-Term Rental
  • Long-Term Rental
  • Long-Term Leasing Option
  • Lease-to-Own
  • Airport Delivery and Airport Pick Up
  • Vehicle Delivery all Over the UAE
  • 24/7 Roadside Assistance
Location
  • Speedy Drive Car Rental Dubai, DAMAC Maison DeVille Breeze - Dubai - United Arab Emirates

Contact Details
  • https://www.speedydrive.ae/
  • +97144087350
  • [email protected]
  • Speedy Drive Car Rental Retail 04 Maison De Ville Breeze Hotel Business Bay Dubai United Arab Emirates
  • Business Bay
  • Dubai (UAE)
Additional Info

Phone: +971564032425
Phone: +97144087350
Email: [email protected]

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Reviews

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Latest Reviews
Ace
  United Arab Emirates

Disappointing

I can only say full or negativities on this company. It is not recommendable. First don’t fall on their promotion from any channels. They will give you a very bad experience because u get the car for a cheaper price. First, they will arrange a delivery with charges. 2nd expect for 3-4 hours late delivery of your booked time. 3rd expect for cars with lots of scratches and very bad smell like a smell of the person who did not take a bath for years. Infairness they offer to replace the car but you have to go to their office to replace it. So inconvenient. 4th expect for poor customer service everything they will do as per their convenient time. Finally maybe after reading this comment expect for late issuance of deposit and charge you even more. Very disappointed. Will never ever be use this company as an option.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Nasty


11-05-2024

Mohamed
  India

Beware of Speedy Rent-a-Car: Scamming Alert!

Hi everyone,
Just a heads up about a bad experience I had with Speedy Rent-a-Car. Masood, the guy who confirmed my booking, assured me that everything was set.. Never called me saying no car available or any apology. But when they didn’t show up, they told me there were no cars available. Since I was in a tight spot, they tried to upsell me on their more expensive vehicles.
Moreover,I was just going through their ratings and most of them says that they don’t return your security deposit as well. That’s real scammers. Good I didn’t fall a prey with them.
It’s not the kind of service you’d expect after confirming a booking, so just be careful if you plan to use them. I’d suggest looking elsewhere to avoid the hassle and potential scams. Stay safe, everyone!

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Scam Unprofessional Untrustworthy



06-05-2024

Kareem
  Pakistan

Worst and Scammer Car company Ever

They dont return your refunds .
Bad Car conditions
Charges you for unwanted money and never return your deposite back on time.

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Inattentive Incompetent Miserable Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


24-04-2024

Dubai customer
  Switzerland

Deposit was not refunded correctly and team unprofessional

I had very bad experience, I will never deal with speedy drive again even if free car is given to me. The team wastes your time and money and don’t respond to request.
Spam!!!

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Scam Unpleasant Unprofessional Unreliable


17-04-2024

Janick
  South Africa

NOT RESPONSING NOT PAY BACK DEPSOITS

Their call center agents pick up call. Never respond. Their accounts team reads your whatsapp, never replies. I have been waiting for my deposit for over 90 days and they just dont care. The most useless company! I WOULD ADVISE NOT USING THIS COMPANY AT ALL!!!! PLEASE TRUST ME AND SAVE YOURSELF SO MUCH HEADACHE! THEY ARE TERRIBLE!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Miserable Misleading Nasty Ridiculous Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented





15-04-2024

Sardor
  United Arab Emirates

Irresponsible company.

I needed urgently car at 8:30 pm . Company representstive called and told that driver will call me at 8 pm and will deliver the car to any place in Dubai. Its 9:30 pm and nobody called. PLEASE READ OTHER REVIEWS BELOW AND DONT RENT CAR FROM THIS IRRESPONSIBLE COMPANY.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Horrible Terrible Unprofessional Untrustworthy Not Client-oriented


18-03-2024

Albert
  Spain

SWINDLER & SCAMMER!!!!

You will never receive the money of the guarantee.!! The Account Supervisor Ashwin Rodrigues is lying inventing traffic fines that are not existing. They are not returning the 1.000AED of the deposit. They are not answering emails and if you can talk with them, they laugh at you. AVOID THIS COMPANY!! I have reported to POLICE!!!

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Terrible


13-03-2024

Fiona
  United Kingdom

Terrible Customer Service

Terrible customer service – cars not delivered on time and when you phone them to ask what is going on they tell you if you leave a bad review online they will not discount the delivery fee they had initially offered by way of recompense. Bully boy tactics and arrogant customer service in the operations department.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Unreliable Not Client-oriented


08-03-2024

Olena
  United Arab Emirates

I was being charged for extra day and they couldn’t deliver the right car at the right time

I was renting a Hunday Cona for 4 days. And I was being charged somehow for 5 days.Evem tho I brought the car 12:40 pm in the 4 day with almost full tank.This car I reserved gor 15 January at 11:30 pm. And I got delivered the wrong car at 3 pm.The right car they brought at 6:30 pm.This is unacceptable! The worse experience I ever had with rental companies!! I would never recommend to go for it

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Unreliable


23-01-2024

M H Walji
  United Kingdom

They will never refund your deposit and they will make up fictitious charges

This company should be investigated they are fraudulent and criminal in their activities. THey make you sign a blank cheque using your credit card and they will then keep taking money out with ficitious charges re collection delivery scratches etc etc… It has been a year i have asked for my deposit of 1000 uae back and they have not refunded the deposit back Led by Ashwin they are from india and they laugh at the tourists who go back and they eat their deposit

ADVANTAGESDISADVANTAGES

Criminal


12-01-2024

Eyad
  United Arab Emirates

Worst car rental ever

My advice avoid and avoid this company. They are liars, charge extra for fake issues. Unfriendly staff. Expensive, I got a much better car from a real company which was 25% cheaper.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


22-12-2023

Murtaza Walji
  United Kingdom

Thieves Crooks and Criminals!

Not refunding anyones deposits even after 6 months of chasing!!
DO NOT SIGN the credit card mandate they will use your card as if it was their personal bank account. Many false debits will suddenly appear on your card and once the have used it enough they will see the card details to their fellow criminals in india False charges for SCRATCHES and large Collection delivery charges will keep on coming and coming

ADVANTAGESDISADVANTAGES

Criminal


10-11-2023

ALICE
  United Arab Emirates

SCAM – will not RETURN DEPOSIT

SCAM. DO NOT TRUST THIS COMPANY. PLEASE REPORT TO POLICE
This is the worst rental company I have went with. They are unreliable. It’s been 3 months and they have not returned my security deposit. They have only returned less than half of my security deposit. Every time I try to contact them, they are unresponsive. They keep promising to have it sorted out and but they do not. Every week for the last three weeks, I’ve been calling them and they keep saying “we have told the refunds team”. They keep telling me that the bank will “look into it” and there has been a “refund issue”. Go to GOOGLE and look at the reviews as this seems to be a lot of people’s opinion.
They will not take your complaints and needs into consideration and will keep transferring you until you have no resolution. They violate their own policies and do not adhere to them. DO NOT GO WITH THIS COMPANY.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent


09-11-2023

Andrea
  Spain

The worst rental company I have ever tried in my life

The worst rental company I have ever tried in my life.

I rented a Nissan Micra in pretty bad conditions.

The radio screen did not even turn on. From the day I rented I called the company, wrote them by email, WhatsApp, web forms, etc..

I got a response after insisting a lot and then nobody ever solved anything. Never anyone came or called me back to bring a solution.

I hope no one makes the mistake of renting a car here. You pay the same as a serious car rental company and the conditions are terrible.

ADVANTAGESDISADVANTAGES

Disappointing Messy Scam Terrible Unprofessional Unreliable Untrustworthy Expensive


20-10-2023

Raed
  United Arab Emirates

Very bad experience

Very bad service
Very rude staff
They don’t care about clients
Try to use your money as much as they can
After they take your money they don’t bother even to answer your call or read your whatsup

ADVANTAGESDISADVANTAGES

Awkward Badly-located Dirty Disappointing Dishonest Fake Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Untrustworthy Expensive Indecent Not Client-oriented Nasty



29-07-2023

Nursel
  United Arab Emirates

False fine, saving debit card details without notification

I will not recommend this company to anybody! Avoid them! It looks like a fraud company! I rented a car 3 weeks ago. They sent me an email that I got a fine from Abu Dhabi police in Abu dhabi while i was at work in Dubai. When I didn’t go there and couldn’t have a fine for seat belt as I always wearing it. I contacted SPEEDY Drive customer service, saying that it’s impossible, they should check and investigate. They didn’t listen, the agent was rude and said it’s my fault I should pay because the rental company already paid the fine. Without informing me, they saved my debit card details and took money without my permission.
Avoid this company. Besides that, they told me it’s from Dubai Police fine, after i call to RTA and police I came to know it’s from Abu Dhabi. Basically, they just want to steal your money without proper investigation. Now they are saying it’s my fault, and Abu Dhabi RTA saying it’s under rental company they can’t share the details.
So it’s a circle where i can’t prove myself and get my money back. When i contacted the agent, i rented a car from they checked their navigation, which showed i didn’t go to Abu Dhabi. However, they are not placing a complaint/fine objection. And I can’t do it myself because i am a renting car from the company. They know the scheme well. I am sure they do the same to other people. Customer service is extremely rude and careless.

ADVANTAGESDISADVANTAGES

Criminal



02-07-2023

Arun Sivaraman
  United Arab Emirates

Customer Service Experience

Please go through all the reviews before getting into this which i failed to do….

There is no option for a zero star. Or else would have given that. I strongly recommend reconsidering this company before you book through speedy drive.
Customer service is the worst. Nobody picks up the call.
No refund if you want to return the car prior to the date.
Also, please check and take a video or picture of the car in all possible angle as they are going to charge huge amount for any scratches or dent. Also insist the staff to mark the dents and scratches in their sheet of paper. I took the whole video but i missed out to take the video of just one tyre where there was a small dent. For that they charged me huge amount around AED 750.

Please make sure the car is well inspected before its handed over to you.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Rude Unreliable Expensive


19-06-2023

Saleh Aldawood
  Saudi Arabia

the absolute worst car rental experience of my life

once they get your credit card, they will make all kind of transactions without any notification. and when you request the details, you will get half the details in an unprofessional manner.

they continued to make charges after the car was returned! without notification. and when questioned they claimed it is for collection fees and gas. the car had more case when it was received than when it was returned, and the collection fees were agreed with their representative at the time of collection that they will be taken out of the deposit.

when I approached them to correct the situation they pretended there was nothing wrong and refused to refund the Chages

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Unprofessional


13-06-2023

Tarek I. Mahmoud
  United Arab Emirates

The worst in market

The worst in the field of renting cars, deducting amounts without clear invoices, rude staff, usually they r calling for renewal and when they dont they tell u it is ur mistake! Bunch of theives , i dont recomme d them to any one at all!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Not Client-oriented


12-05-2023

Babu
  United Kingdom

Fraud

Fraud thefts

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


17-02-2023

Abu
  United Arab Emirates

Sorry no zero starts

Just check Google reviews and you will prefer a bicycle instead of getting a car from this “company” (difficult to call them a company)

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


16-02-2023

Mohamed Said
  Egypt

Deposit fraud

I rented a car over a month ago and when I return the car they said I must pay 200 AED for one fine ticket and SALIK gates and I said you have 1000 deposit why do you need more they said this is for insurance we don’t cut and you will get paid after 21 days. Now it’s been 32 days and they didn’t returned my money and when I call the phone number they said we don’t have any info please send email

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Messy Rude Unprofessional Unreliable Untrustworthy Expensive Indecent Repulsive


20-11-2022

Dipak
  India

Very bad and chiting service company

Since 2006 I living Dubai but I never get like that stupid experience. Yes I am the one who stupid choice speedy drive . It’s a chiting service company. Specially the are don’t like to return your deposit. And staff are very very unprofessional. I think they are relative of owner .that’s why they are don’t respect Costumer. I was return car on July 22 but still I don’t receive my deposit now it’s 23 September.

ADVANTAGESDISADVANTAGES


23-09-2022

Karim
  Bangladesh

Very bad service

Very very bad and chiting service. They are don’t like to return deposit amount. I don’t know someone get return or no for me now 2 months still I am not reciv my deposit. And staff are very very unprofessional.

ADVANTAGESDISADVANTAGES


22-09-2022

Bushra
  India

Bad customer service

I rented a Mitsubishi ASX from 06 to 12 sep’22. Cost was competitive but no one from Speedy Drive is bothered to return your calls or reply to emails once you return the car.
I got a parking fine even though the parking ticket was displayed on the dashboard. Told the company about it and showed them the printed ticket, yet the fine was collected from me and I was told to go to RTA for any dispute.
On the last day I met with a small accident where in the right side of the bumper got damaged and I was told by Speedy Drive to pay Dhs 1575 Insurance excess as the car had comprehensive insurance. I explained to the operations manager that it is a big amount for me and I assumed the car I rented was insured. I requested him and the staff to charge me a lesser amount but no one was ready to understand and they told me I should have asked for a fully insured car and wouldn’t have to pay any charges then.
It is the duty of the staff to tell a customer about fully insured cars and comprehensive insured cars. How will the customer know.
Even after collecting all the possible fines my file is not closed, I’ve sent several emails asking for the total Salik amount and called the billing department but no one is bothered to answer or call back.
Very bad service and zero understanding for a customer. I have yet to get my deposit refund.
Please check if the car is fully INSURED before renting which is not explained by the staff, just in case you face any untoward incident while driving.

ADVANTAGESDISADVANTAGES


19-09-2022

Khaled gamal
  United Arab Emirates

Unprofessional

Very bad experience no recommended to anyone
😡😡😡😡😡😡

ADVANTAGESDISADVANTAGES

Dangerous Dirty Disappointing Fake Horrible Messy Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


09-09-2022

Mustafa
  United Arab Emirates

SCAM, FIND ANY OTHER CAR RENTAL SHOP OVER THIS

Bad experience, they double the price’s on every thing .. they add tax on every thing you do and you must return the car with full petrol, they talk to you nice before you sign the contract & you feel trusted and then after paying the Deposit they start to scam you and add fee’s .. please pay attention

Thank you.

ADVANTAGESDISADVANTAGES

Dishonest Scam Terrible


24-07-2022

SURESH MADHAVANKUTTY
  United Arab Emirates

SPEEDY DRIVE CAR RENTAL

Speedy Drive Car Rental UAE is the worst Car Rental Company in UAE. The rates are high insist on getting in a contract and trap customers. They don’t give any statement of fines and Salik. The Staff is rude and un professional. One visit to their office means 2 hours wasted. The tall staff sitting is the orner mocks customers and passes running commentry even when he is not spoken to. The arrogant staff with Tatoos is a bully. I told him that received an email from his office that my contract is over and I have come to return the car he is insisting that one month is balance and I need to pay foreclosing charges even after the Manager is telling his the contract is over the guy with Tatoo is arguing with his Manger. The guy with Tatooand the tall guy dosen’t even have minimum balance in their phones to call their service center.I had to give my phone to them to make that call. Thse who have read this message kindly donot take a rent a car from this place.

ADVANTAGESDISADVANTAGES

Unprofessional


30-06-2022

Ritu Kurel
  United Arab Emirates

Very bad service!

Very bad rent car company, please do not use m , a person booked for me , first he confirmed over the phone , i will give you complimentary service for pick up and drop off both ways mam , i was so stupid here did not ask on written to him . today they send me email , you need to drop off the car or will charge you 105 + VAT . when i booked car they promise me give good condition car but no they dropped car around 10:00 pm and next day i see car very bad conditions , i told them refund my money or change the car , no one ready to help me out here. sure they charged my card ready to take car back but we will not refund money , i have no choice to use that same car. now today 8 days before they send me email saying we will charge you for drop off AED 105 . person chatting with me on wtsapp , keep saying same thing and i am explaining same thing that i have been promised for complimentary drop off and pick up . but a person who’s chatting keep saying do you have anything in written , off course NO , i don’t have anything written but i am saying yes , i was promised to give me free pick up and drop off that’s the reason i have booked with you guys , otherwise i have booked any place near my area. i am asking them to give me manager number no one ready to help me out. can anyone help me out here to whom i contact here . this company just one of the poor service i have seen for everything no communication , no one ready to help , no one knows what’s happening , no one know how to give service for customer.

Very bad service!

ADVANTAGESDISADVANTAGES

Badly-located Dirty Disappointing Dishonest Fake Fraudulent Horrible Misleading Ridiculous Rude Scam Terrible


21-06-2022

mustafa
  United Arab Emirates

cheating with peoples

this company is number 1 worst in the world, there sales team, customer care team all the team are liars and cheaters, acuttaly there are very sweet cheaters,
stay away from this kind of company, dont waste you money with them,

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Ridiculous Rude


01-06-2022

Vasa |   Verified
  Tunisia

Safest

I will be eternally grateful to this company’s sales team. They were extremely helpful in providing me with all of the information I required about their services.

ADVANTAGESDISADVANTAGES

Amazing Full Service


25-04-2022

Dragana
  Montenegro

Customer service

Since 5th of February Im trying to reach someone to come to change oil in my car. I called them 100 times and they keep promising. My car already crossed 2000 km and oil is still not changed. Im writing this hoping that someone will contact me finally and change the oil.

ADVANTAGESDISADVANTAGES


21-02-2022

Azaar
  United Arab Emirates

Service, Customer response, payment

Really worst rental car in UAE. They payment team talking rudely, shouting, irresponsible, ridiculous & no respect. Same as well as Sales team, until deliver the car nice talking after any issues no response. No call answer. Service team it’s worst then others, no proper coordination, no onetime service, no maintenance service. They have only mobile service for oil changing. Very rude no respect the customer. I never going to extend my contract

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fake Fraudulent Horrible Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unreliable Untrustworthy Indecent Not Client-oriented


19-02-2022

Abdulrahman
  Kuwait

Scam company who stole my money

PLEASE STAY AWAY FROM THIS “COMPANY” THEY ARE JUST GOING TO STEAL YOUR MONEY BY FABRICATING THINGS , CHARGES, AND FINES. I HAVE NEVER COMPLAINED ABOUT ANY COMPANY BUT THIS COMPANY CONSIST OF THIEVES ( ESPECIALLY THEIR ACCOUNT REPRESENTATIVE HIS NAME IS Sehar Sahni ).

.. THEY STOLE MY CREDIT CARD DETAILS AND CHARGED MY ALOT OF ADDITIONAL FEES EXCEEDING 4600 DIRHAMS WITHOUT MY CONSENT!!!! THEY WILL TAKE DEPOSIT ALSO FROM YOU WHICH TILL NOW THEY HAVE NOT RETURNED BACK!! MY EXPERIENCE WITH THEM WAS A COMPLETE NIGHTMARE!!

ADVANTAGESDISADVANTAGES

Scam


07-01-2022

Shaool |   Verified
  United Arab Emirates

Amazing company!

This company is so recommendable. I was so satisfied with my experience with them as the cars provided by them are perfect and their prices are amazing.

ADVANTAGESDISADVANTAGES

Amazing Perfect


30-12-2021

Forshaw |   Verified
  Germany

Amazing quality

I was so happy and satisfied with my experience at this car rental company. As I rented a car from them during my vacation in Dubai. The quality of the car was more than amazing and the price was totally affordable.

ADVANTAGESDISADVANTAGES

Amazing Satisfying Affordable


24-08-2021

Sawyer |   Verified
  United Arab Emirates

Perfect

I have rent a car from this company and my experience with them was satisfying as their vehicles are amazing and their customer services are perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


17-08-2021

Chudamani |   Verified
  United Arab Emirates

Good experience

My experience with this car rental company was good. The cars were of perfect quality and the staff was professional. No doubt, their prices are somehow expensive but their services are totally good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


23-06-2021

Mahavir |   Verified
  United Arab Emirates

Great prices

Speedy drive is really a reliable company to try! The cars they’re offering for rent are of perfect quality and really great prices. I would always recommend their services.

ADVANTAGESDISADVANTAGES

Amazing Perfect


10-06-2021

Lochlan |   Verified
  United Arab Emirates

Credible

I have rented a car from this company, as their prices are affordable and the vehicles they are providing to their clients were fantastic, I found them a credible and honest car rental company.

ADVANTAGESDISADVANTAGES

Honest Affordable


03-06-2021

Miguel |   Verified
  United Arab Emirates

Flexible payments

What I really see perfect about this car rental company is that they’re providing flexible payments regarding the car rental services they’re offering. This feature made it easier for me to rent a car from them!

ADVANTAGESDISADVANTAGES

Outstanding Perfect


01-06-2021

Milena |   Verified
  United Arab Emirates

Multiple options

This company provides various services related to renting a vehicle, lease, pickup, and so on, they are fast their work, one thing which I feel not convenient is that, their prices which are a little more.

ADVANTAGESDISADVANTAGES

Fast Reliable

Expensive


26-04-2021

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Reviews
Ace
  United Arab Emirates

Disappointing

I can only say full or negativities on this company. It is not recommendable. First don’t fall on their promotion from any channels. They will give you a very bad experience because u get the car for a cheaper price. First, they will arrange a delivery with charges. 2nd expect for 3-4 hours late delivery of your booked time. 3rd expect for cars with lots of scratches and very bad smell like a smell of the person who did not take a bath for years. Infairness they offer to replace the car but you have to go to their office to replace it. So inconvenient. 4th expect for poor customer service everything they will do as per their convenient time. Finally maybe after reading this comment expect for late issuance of deposit and charge you even more. Very disappointed. Will never ever be use this company as an option.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Nasty


11-05-2024

Mohamed
  India

Beware of Speedy Rent-a-Car: Scamming Alert!

Hi everyone,
Just a heads up about a bad experience I had with Speedy Rent-a-Car. Masood, the guy who confirmed my booking, assured me that everything was set.. Never called me saying no car available or any apology. But when they didn’t show up, they told me there were no cars available. Since I was in a tight spot, they tried to upsell me on their more expensive vehicles.
Moreover,I was just going through their ratings and most of them says that they don’t return your security deposit as well. That’s real scammers. Good I didn’t fall a prey with them.
It’s not the kind of service you’d expect after confirming a booking, so just be careful if you plan to use them. I’d suggest looking elsewhere to avoid the hassle and potential scams. Stay safe, everyone!

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Scam Unprofessional Untrustworthy



06-05-2024

Kareem
  Pakistan

Worst and Scammer Car company Ever

They dont return your refunds .
Bad Car conditions
Charges you for unwanted money and never return your deposite back on time.

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Inattentive Incompetent Miserable Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


24-04-2024

Dubai customer
  Switzerland

Deposit was not refunded correctly and team unprofessional

I had very bad experience, I will never deal with speedy drive again even if free car is given to me. The team wastes your time and money and don’t respond to request.
Spam!!!

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Scam Unpleasant Unprofessional Unreliable


17-04-2024

Janick
  South Africa

NOT RESPONSING NOT PAY BACK DEPSOITS

Their call center agents pick up call. Never respond. Their accounts team reads your whatsapp, never replies. I have been waiting for my deposit for over 90 days and they just dont care. The most useless company! I WOULD ADVISE NOT USING THIS COMPANY AT ALL!!!! PLEASE TRUST ME AND SAVE YOURSELF SO MUCH HEADACHE! THEY ARE TERRIBLE!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Miserable Misleading Nasty Ridiculous Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented





15-04-2024

Sardor
  United Arab Emirates

Irresponsible company.

I needed urgently car at 8:30 pm . Company representstive called and told that driver will call me at 8 pm and will deliver the car to any place in Dubai. Its 9:30 pm and nobody called. PLEASE READ OTHER REVIEWS BELOW AND DONT RENT CAR FROM THIS IRRESPONSIBLE COMPANY.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Horrible Terrible Unprofessional Untrustworthy Not Client-oriented


18-03-2024

Albert
  Spain

SWINDLER & SCAMMER!!!!

You will never receive the money of the guarantee.!! The Account Supervisor Ashwin Rodrigues is lying inventing traffic fines that are not existing. They are not returning the 1.000AED of the deposit. They are not answering emails and if you can talk with them, they laugh at you. AVOID THIS COMPANY!! I have reported to POLICE!!!

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Terrible


13-03-2024

Fiona
  United Kingdom

Terrible Customer Service

Terrible customer service – cars not delivered on time and when you phone them to ask what is going on they tell you if you leave a bad review online they will not discount the delivery fee they had initially offered by way of recompense. Bully boy tactics and arrogant customer service in the operations department.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Unreliable Not Client-oriented


08-03-2024

Olena
  United Arab Emirates

I was being charged for extra day and they couldn’t deliver the right car at the right time

I was renting a Hunday Cona for 4 days. And I was being charged somehow for 5 days.Evem tho I brought the car 12:40 pm in the 4 day with almost full tank.This car I reserved gor 15 January at 11:30 pm. And I got delivered the wrong car at 3 pm.The right car they brought at 6:30 pm.This is unacceptable! The worse experience I ever had with rental companies!! I would never recommend to go for it

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Unreliable


23-01-2024

M H Walji
  United Kingdom

They will never refund your deposit and they will make up fictitious charges

This company should be investigated they are fraudulent and criminal in their activities. THey make you sign a blank cheque using your credit card and they will then keep taking money out with ficitious charges re collection delivery scratches etc etc… It has been a year i have asked for my deposit of 1000 uae back and they have not refunded the deposit back Led by Ashwin they are from india and they laugh at the tourists who go back and they eat their deposit

ADVANTAGESDISADVANTAGES

Criminal


12-01-2024

Eyad
  United Arab Emirates

Worst car rental ever

My advice avoid and avoid this company. They are liars, charge extra for fake issues. Unfriendly staff. Expensive, I got a much better car from a real company which was 25% cheaper.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


22-12-2023

Murtaza Walji
  United Kingdom

Thieves Crooks and Criminals!

Not refunding anyones deposits even after 6 months of chasing!!
DO NOT SIGN the credit card mandate they will use your card as if it was their personal bank account. Many false debits will suddenly appear on your card and once the have used it enough they will see the card details to their fellow criminals in india False charges for SCRATCHES and large Collection delivery charges will keep on coming and coming

ADVANTAGESDISADVANTAGES

Criminal


10-11-2023

ALICE
  United Arab Emirates

SCAM – will not RETURN DEPOSIT

SCAM. DO NOT TRUST THIS COMPANY. PLEASE REPORT TO POLICE
This is the worst rental company I have went with. They are unreliable. It’s been 3 months and they have not returned my security deposit. They have only returned less than half of my security deposit. Every time I try to contact them, they are unresponsive. They keep promising to have it sorted out and but they do not. Every week for the last three weeks, I’ve been calling them and they keep saying “we have told the refunds team”. They keep telling me that the bank will “look into it” and there has been a “refund issue”. Go to GOOGLE and look at the reviews as this seems to be a lot of people’s opinion.
They will not take your complaints and needs into consideration and will keep transferring you until you have no resolution. They violate their own policies and do not adhere to them. DO NOT GO WITH THIS COMPANY.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent


09-11-2023

Andrea
  Spain

The worst rental company I have ever tried in my life

The worst rental company I have ever tried in my life.

I rented a Nissan Micra in pretty bad conditions.

The radio screen did not even turn on. From the day I rented I called the company, wrote them by email, WhatsApp, web forms, etc..

I got a response after insisting a lot and then nobody ever solved anything. Never anyone came or called me back to bring a solution.

I hope no one makes the mistake of renting a car here. You pay the same as a serious car rental company and the conditions are terrible.

ADVANTAGESDISADVANTAGES

Disappointing Messy Scam Terrible Unprofessional Unreliable Untrustworthy Expensive


20-10-2023

Raed
  United Arab Emirates

Very bad experience

Very bad service
Very rude staff
They don’t care about clients
Try to use your money as much as they can
After they take your money they don’t bother even to answer your call or read your whatsup

ADVANTAGESDISADVANTAGES

Awkward Badly-located Dirty Disappointing Dishonest Fake Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Untrustworthy Expensive Indecent Not Client-oriented Nasty



29-07-2023

Nursel
  United Arab Emirates

False fine, saving debit card details without notification

I will not recommend this company to anybody! Avoid them! It looks like a fraud company! I rented a car 3 weeks ago. They sent me an email that I got a fine from Abu Dhabi police in Abu dhabi while i was at work in Dubai. When I didn’t go there and couldn’t have a fine for seat belt as I always wearing it. I contacted SPEEDY Drive customer service, saying that it’s impossible, they should check and investigate. They didn’t listen, the agent was rude and said it’s my fault I should pay because the rental company already paid the fine. Without informing me, they saved my debit card details and took money without my permission.
Avoid this company. Besides that, they told me it’s from Dubai Police fine, after i call to RTA and police I came to know it’s from Abu Dhabi. Basically, they just want to steal your money without proper investigation. Now they are saying it’s my fault, and Abu Dhabi RTA saying it’s under rental company they can’t share the details.
So it’s a circle where i can’t prove myself and get my money back. When i contacted the agent, i rented a car from they checked their navigation, which showed i didn’t go to Abu Dhabi. However, they are not placing a complaint/fine objection. And I can’t do it myself because i am a renting car from the company. They know the scheme well. I am sure they do the same to other people. Customer service is extremely rude and careless.

ADVANTAGESDISADVANTAGES

Criminal



02-07-2023

Arun Sivaraman
  United Arab Emirates

Customer Service Experience

Please go through all the reviews before getting into this which i failed to do….

There is no option for a zero star. Or else would have given that. I strongly recommend reconsidering this company before you book through speedy drive.
Customer service is the worst. Nobody picks up the call.
No refund if you want to return the car prior to the date.
Also, please check and take a video or picture of the car in all possible angle as they are going to charge huge amount for any scratches or dent. Also insist the staff to mark the dents and scratches in their sheet of paper. I took the whole video but i missed out to take the video of just one tyre where there was a small dent. For that they charged me huge amount around AED 750.

Please make sure the car is well inspected before its handed over to you.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Rude Unreliable Expensive


19-06-2023

Saleh Aldawood
  Saudi Arabia

the absolute worst car rental experience of my life

once they get your credit card, they will make all kind of transactions without any notification. and when you request the details, you will get half the details in an unprofessional manner.

they continued to make charges after the car was returned! without notification. and when questioned they claimed it is for collection fees and gas. the car had more case when it was received than when it was returned, and the collection fees were agreed with their representative at the time of collection that they will be taken out of the deposit.

when I approached them to correct the situation they pretended there was nothing wrong and refused to refund the Chages

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Unprofessional


13-06-2023

Tarek I. Mahmoud
  United Arab Emirates

The worst in market

The worst in the field of renting cars, deducting amounts without clear invoices, rude staff, usually they r calling for renewal and when they dont they tell u it is ur mistake! Bunch of theives , i dont recomme d them to any one at all!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Not Client-oriented


12-05-2023

Babu
  United Kingdom

Fraud

Fraud thefts

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


17-02-2023

Abu
  United Arab Emirates

Sorry no zero starts

Just check Google reviews and you will prefer a bicycle instead of getting a car from this “company” (difficult to call them a company)

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


16-02-2023

Mohamed Said
  Egypt

Deposit fraud

I rented a car over a month ago and when I return the car they said I must pay 200 AED for one fine ticket and SALIK gates and I said you have 1000 deposit why do you need more they said this is for insurance we don’t cut and you will get paid after 21 days. Now it’s been 32 days and they didn’t returned my money and when I call the phone number they said we don’t have any info please send email

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Messy Rude Unprofessional Unreliable Untrustworthy Expensive Indecent Repulsive


20-11-2022

Dipak
  India

Very bad and chiting service company

Since 2006 I living Dubai but I never get like that stupid experience. Yes I am the one who stupid choice speedy drive . It’s a chiting service company. Specially the are don’t like to return your deposit. And staff are very very unprofessional. I think they are relative of owner .that’s why they are don’t respect Costumer. I was return car on July 22 but still I don’t receive my deposit now it’s 23 September.

ADVANTAGESDISADVANTAGES


23-09-2022

Karim
  Bangladesh

Very bad service

Very very bad and chiting service. They are don’t like to return deposit amount. I don’t know someone get return or no for me now 2 months still I am not reciv my deposit. And staff are very very unprofessional.

ADVANTAGESDISADVANTAGES


22-09-2022

Bushra
  India

Bad customer service

I rented a Mitsubishi ASX from 06 to 12 sep’22. Cost was competitive but no one from Speedy Drive is bothered to return your calls or reply to emails once you return the car.
I got a parking fine even though the parking ticket was displayed on the dashboard. Told the company about it and showed them the printed ticket, yet the fine was collected from me and I was told to go to RTA for any dispute.
On the last day I met with a small accident where in the right side of the bumper got damaged and I was told by Speedy Drive to pay Dhs 1575 Insurance excess as the car had comprehensive insurance. I explained to the operations manager that it is a big amount for me and I assumed the car I rented was insured. I requested him and the staff to charge me a lesser amount but no one was ready to understand and they told me I should have asked for a fully insured car and wouldn’t have to pay any charges then.
It is the duty of the staff to tell a customer about fully insured cars and comprehensive insured cars. How will the customer know.
Even after collecting all the possible fines my file is not closed, I’ve sent several emails asking for the total Salik amount and called the billing department but no one is bothered to answer or call back.
Very bad service and zero understanding for a customer. I have yet to get my deposit refund.
Please check if the car is fully INSURED before renting which is not explained by the staff, just in case you face any untoward incident while driving.

ADVANTAGESDISADVANTAGES


19-09-2022

Khaled gamal
  United Arab Emirates

Unprofessional

Very bad experience no recommended to anyone
😡😡😡😡😡😡

ADVANTAGESDISADVANTAGES

Dangerous Dirty Disappointing Fake Horrible Messy Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


09-09-2022

Mustafa
  United Arab Emirates

SCAM, FIND ANY OTHER CAR RENTAL SHOP OVER THIS

Bad experience, they double the price’s on every thing .. they add tax on every thing you do and you must return the car with full petrol, they talk to you nice before you sign the contract & you feel trusted and then after paying the Deposit they start to scam you and add fee’s .. please pay attention

Thank you.

ADVANTAGESDISADVANTAGES

Dishonest Scam Terrible


24-07-2022

SURESH MADHAVANKUTTY
  United Arab Emirates

SPEEDY DRIVE CAR RENTAL

Speedy Drive Car Rental UAE is the worst Car Rental Company in UAE. The rates are high insist on getting in a contract and trap customers. They don’t give any statement of fines and Salik. The Staff is rude and un professional. One visit to their office means 2 hours wasted. The tall staff sitting is the orner mocks customers and passes running commentry even when he is not spoken to. The arrogant staff with Tatoos is a bully. I told him that received an email from his office that my contract is over and I have come to return the car he is insisting that one month is balance and I need to pay foreclosing charges even after the Manager is telling his the contract is over the guy with Tatoo is arguing with his Manger. The guy with Tatooand the tall guy dosen’t even have minimum balance in their phones to call their service center.I had to give my phone to them to make that call. Thse who have read this message kindly donot take a rent a car from this place.

ADVANTAGESDISADVANTAGES

Unprofessional


30-06-2022

Ritu Kurel
  United Arab Emirates

Very bad service!

Very bad rent car company, please do not use m , a person booked for me , first he confirmed over the phone , i will give you complimentary service for pick up and drop off both ways mam , i was so stupid here did not ask on written to him . today they send me email , you need to drop off the car or will charge you 105 + VAT . when i booked car they promise me give good condition car but no they dropped car around 10:00 pm and next day i see car very bad conditions , i told them refund my money or change the car , no one ready to help me out here. sure they charged my card ready to take car back but we will not refund money , i have no choice to use that same car. now today 8 days before they send me email saying we will charge you for drop off AED 105 . person chatting with me on wtsapp , keep saying same thing and i am explaining same thing that i have been promised for complimentary drop off and pick up . but a person who’s chatting keep saying do you have anything in written , off course NO , i don’t have anything written but i am saying yes , i was promised to give me free pick up and drop off that’s the reason i have booked with you guys , otherwise i have booked any place near my area. i am asking them to give me manager number no one ready to help me out. can anyone help me out here to whom i contact here . this company just one of the poor service i have seen for everything no communication , no one ready to help , no one knows what’s happening , no one know how to give service for customer.

Very bad service!

ADVANTAGESDISADVANTAGES

Badly-located Dirty Disappointing Dishonest Fake Fraudulent Horrible Misleading Ridiculous Rude Scam Terrible


21-06-2022

mustafa
  United Arab Emirates

cheating with peoples

this company is number 1 worst in the world, there sales team, customer care team all the team are liars and cheaters, acuttaly there are very sweet cheaters,
stay away from this kind of company, dont waste you money with them,

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Ridiculous Rude


01-06-2022

Vasa |   Verified
  Tunisia

Safest

I will be eternally grateful to this company’s sales team. They were extremely helpful in providing me with all of the information I required about their services.

ADVANTAGESDISADVANTAGES

Amazing Full Service


25-04-2022

Dragana
  Montenegro

Customer service

Since 5th of February Im trying to reach someone to come to change oil in my car. I called them 100 times and they keep promising. My car already crossed 2000 km and oil is still not changed. Im writing this hoping that someone will contact me finally and change the oil.

ADVANTAGESDISADVANTAGES


21-02-2022

Azaar
  United Arab Emirates

Service, Customer response, payment

Really worst rental car in UAE. They payment team talking rudely, shouting, irresponsible, ridiculous & no respect. Same as well as Sales team, until deliver the car nice talking after any issues no response. No call answer. Service team it’s worst then others, no proper coordination, no onetime service, no maintenance service. They have only mobile service for oil changing. Very rude no respect the customer. I never going to extend my contract

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fake Fraudulent Horrible Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unreliable Untrustworthy Indecent Not Client-oriented


19-02-2022

Abdulrahman
  Kuwait

Scam company who stole my money

PLEASE STAY AWAY FROM THIS “COMPANY” THEY ARE JUST GOING TO STEAL YOUR MONEY BY FABRICATING THINGS , CHARGES, AND FINES. I HAVE NEVER COMPLAINED ABOUT ANY COMPANY BUT THIS COMPANY CONSIST OF THIEVES ( ESPECIALLY THEIR ACCOUNT REPRESENTATIVE HIS NAME IS Sehar Sahni ).

.. THEY STOLE MY CREDIT CARD DETAILS AND CHARGED MY ALOT OF ADDITIONAL FEES EXCEEDING 4600 DIRHAMS WITHOUT MY CONSENT!!!! THEY WILL TAKE DEPOSIT ALSO FROM YOU WHICH TILL NOW THEY HAVE NOT RETURNED BACK!! MY EXPERIENCE WITH THEM WAS A COMPLETE NIGHTMARE!!

ADVANTAGESDISADVANTAGES

Scam


07-01-2022

Shaool |   Verified
  United Arab Emirates

Amazing company!

This company is so recommendable. I was so satisfied with my experience with them as the cars provided by them are perfect and their prices are amazing.

ADVANTAGESDISADVANTAGES

Amazing Perfect


30-12-2021

Forshaw |   Verified
  Germany

Amazing quality

I was so happy and satisfied with my experience at this car rental company. As I rented a car from them during my vacation in Dubai. The quality of the car was more than amazing and the price was totally affordable.

ADVANTAGESDISADVANTAGES

Amazing Satisfying Affordable


24-08-2021

Sawyer |   Verified
  United Arab Emirates

Perfect

I have rent a car from this company and my experience with them was satisfying as their vehicles are amazing and their customer services are perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


17-08-2021

Chudamani |   Verified
  United Arab Emirates

Good experience

My experience with this car rental company was good. The cars were of perfect quality and the staff was professional. No doubt, their prices are somehow expensive but their services are totally good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


23-06-2021

Mahavir |   Verified
  United Arab Emirates

Great prices

Speedy drive is really a reliable company to try! The cars they’re offering for rent are of perfect quality and really great prices. I would always recommend their services.

ADVANTAGESDISADVANTAGES

Amazing Perfect


10-06-2021

Lochlan |   Verified
  United Arab Emirates

Credible

I have rented a car from this company, as their prices are affordable and the vehicles they are providing to their clients were fantastic, I found them a credible and honest car rental company.

ADVANTAGESDISADVANTAGES

Honest Affordable


03-06-2021

Miguel |   Verified
  United Arab Emirates

Flexible payments

What I really see perfect about this car rental company is that they’re providing flexible payments regarding the car rental services they’re offering. This feature made it easier for me to rent a car from them!

ADVANTAGESDISADVANTAGES

Outstanding Perfect


01-06-2021

Milena |   Verified
  United Arab Emirates

Multiple options

This company provides various services related to renting a vehicle, lease, pickup, and so on, they are fast their work, one thing which I feel not convenient is that, their prices which are a little more.

ADVANTAGESDISADVANTAGES

Fast Reliable

Expensive


26-04-2021

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