Mario Hammer   United Arab Emirates

Do not rent with them

When I arrived to collect my reserved vehicle, I was informed that neither the vehicle I had booked nor any other vehicle in the reserved category was available. As I had arrived approximately 20 minutes early, I told the employee that I was willing to wait until the agreed collection time.

I was then offered an Alfa Romeo for an additional charge, which I declined. After that, I was given a different temporary vehicle. The employee told me to drive home and wait there, as someone would later bring the vehicle I had originally booked and exchange it.

The handover of the temporary vehicle was also extremely unprofessional. I was not given enough time to properly inspect the vehicle for existing damage and had to carry out the inspection alone, without any assistance from a Sixt employee. I was also told to leave the garage as quickly as possible, otherwise I would allegedly not be able to exit without paying an additional fee.

Since then, I have been sitting at home waiting for the promised vehicle exchange. I am supposed to be working and visiting several customers throughout the United Arab Emirates. Who will compensate me for the financial loss caused by this waiting time?

I had originally planned to switch to Sixt in the future, even though I already hold one of the highest customer status levels with another car rental company. Under these circumstances, however, I may as well remain with my current provider.

I consider this handling irresponsible and completely unacceptable. A company such as Sixt should always have an immediate and customer-oriented solution for situations like this. Following this experience, I will most likely not rent from Sixt again.

27-07-2026

Dave Allen   Canada

Recover stolen funds

I fell victim to some scam forex trading platform and I lost a lot of my funds up to $160,000 but thanks to Bernie Doran for his help in getting my funds recovered. he works with a recovery company called INNOVATIONS ANALYST recovery. I got all my funds recovered after reporting to Mr. Bernie Doran via his Tele gram – IEBINARYFX or Gmail – Berniedoransignals @ gmail . Com If you need help in getting your lost funds back as well, he will surely assist you

21-05-2026

Norazhar Abdul Rahman   Malaysia

Charged on scratch on the car despite my ow photo is not showing the damage. When asked to validate the car during return, personnel refuse to proceed and informed eveything is OK.

Do not rent from SIXT Dubai. Despite full insurance coverage, you will still be liable for unknown scratches.

20-05-2026

Fain Ferguson   Ireland

Sixt UAE

After a review of lack response to being charged for a wheel rim repair, Sixt sent me an “Estimate” of charges some 3 weeks later. The estimate of charges for repainting the wheel rim was AED1,208 which was dedcuted right out of my credit card without my final authorisation. I have searched the internet and repairs for curb rash come in UAE are a max AED400 per wheel. I then downloaded the price of a brand new rim in UAE and it is AED840. How can a so called reputable company get away with this on top of not being able to confirm if I did actually do the damage in the first place. This is just appalling!!! This seems to be the way this crowd operates….

17-05-2026

Tom   United Kingdom

Do not rent with them

They just give you more headaches. Rented with them and returned the car in perfect condition but 2 months later they ask me to pay for a damage I have not even done. I provided them video evidence of how the car looked liked when I returned it but they still insisted I pay the damage.

30-03-2026

Clint Boneschans   United States

Charged my card without authorization

This rental car company will charge you for car damages before allowing you to contact insurance. Then the manager refused to close contract and send me repair estimate. This is fraudulent

07-10-2025

Sue Phan   United Arab Emirates

Fraudulent practice , over charge client 12000 dirhim, unauthorised charges your cc

sixt charges 11000 for me

Hi guys i need help with this

i rented a car for almost a week and now the charges is almost 12k for something i didnt do , i have police report taken the photo of the car before and after i have video of the fuel level and text of the employee said they waive the fee and now after i checked booking online on the app they charged me for 12k …

I am filing a formal complaint against Sixt Car Rental due to unethical and fraudulent practices I experienced during my rental period. Based on my interactions, it appears that the company operates in a highly questionable manner, potentially engaging in systematic scams to extract additional money from customers.

1. Lack of Proper Documentation & Potential Damage Manipulation & False to provide ethical and honest service

Sixt failed to provide full photographic evidence of the vehicle’s condition both at the beginning and end of my rental period. They claimed to only take photos of the damaged areas before the rental. However, this raises serious concerns—what if a car has ten damages, but they only document five? This leaves customers vulnerable to being falsely charged for pre-existing damages.

When I initially rented the car with full insurance, I reported a minor incident where I accidentally hit a surface while exiting a parking area. The employees assured me that I did not need to worry. However, when I insisted on a proper inspection, they only conducted a brief check instead of a full inspection, particularly ignoring the underside of the vehicle.

I requested that they retrieve CCTV footage to verify the incident, but they failed to take this request seriously. Their refusal to provide full photographic and video documentation of every part of the car—including the underside—suggests negligence or an attempt to falsely attribute pre-existing damages to me.

Additionally, a specific damage listed as item number 4 in their report does not have any supporting photographic evidence. This further raises doubts about their inspection process and credibility. then after that when i returned the car the employee lies about this existing damaged could not provide the actual photo that they supposed to have on the system, and they blame me to caused this and try to charge my money again

2. Tire Damage & Employee Admission of Repair Practices & Unauthorized card charges

Before I rented the car, the tire was already damaged. A Sixt employee admitted to me that they typically repaint the wheel black each time they take back the car. However, I have video evidence that contradicts their claim—after my first rental, they never actually took the car back for a repaint or a fuel refill. Instead, I was given the same vehicle again due to the unavailability of another car. Since the car was not repaired or repainted, this confirms that the damage was pre-existing, and the employee had already agreed not to charge me for it. ( i have photo of pre existing damage , and photo at the car return date it was the same damage and the employee still want to charge me for this with the 6000 aed deposit that they unauthorized charge from my card for the 2nd time of rental, to put down deposit the client need to use the sixt payment link to input the credit card detail and confirm the payment, however i never did this the employee told me to give him the card to check if it is the same name on the booking and then he unauthorised charge for the amount way more than the deposit which i didnt even know until hsbc inform me and with many other attempt to charge my cards different amount thanks god the bank refuse the payment )

3. Fuel Charges Fraud & False Documentation

When I initially received the car, the fuel level was at 7/8. Upon return, the fuel level was the same at 7/8, as indicated in their report. However, I was still charged for fuel, even though the vehicle was never taken back for refueling between rentals. I signed the document at the start of the rental period, confirming a 7/8 fuel level, but in the end on the final invoice they still charge me for this unreasonable amount

4. Unauthorized Credit Card Charges Without Consent

I have concrete evidence from HSBC Bank showing that Sixt fraudulently charged $6,000 to my card without my authorization. I never made this payment using their payment link; instead, a staff member manually charged my card without my consent. This is a clear violation of ethical and legal standards.

5. Dishonest Invoice & Late Return Charges

Sixt provided an invoice with fraudulent extra charges, including a late return fee, despite proof from my text message conversations with their staff confirming that I returned the car on time.

6. Widespread Reports of Sixt’s Fraudulent Practices

There are numerous reports online from other customers alleging that Sixt operates like a mafia, engaging in similar deceptive and unethical practices which creates a very unsafe feeling and bad reputation. when i tried to report this to the police , they send me to different stations which cause confusion and a feeling of powerless and helplessness in me. many other tourist and also resident review Sixt car rental only for bad practices of charging client for unreasonable damages but no legal department ever done anything. how much for money does consumer need to lose for this company ? who will protect us? i dont receive protection from consumer protection at all .

18-02-2025

Paul Baker   Saudi Arabia

Absolute rip off

Absolute rip off. I initially booked a hire car to collect from the city, but then changed it to be from Dubai airport as I thought it would be easier as my flight came in from Neom at around midnight. The initial quote was 2,600 AED, so I expected to pay a premium to collect it form the airport. However, the flight was delayed two hours and when I got to the Sixt desk they said they did not have the car for me that I had booked (a SUV). They offered me equivalent cars that were allegedly in the same class but were not big enough. They then said the next car up was available, but I had to pay and EXTRA 1700 AED for it. He also said I had not booked insurance (I had) and then charged me for the top insurance package (1016 AED). I ended up with a bill for 6,200 AED that i paid because it was now 4am in the morning – absolutely appalling way to treat a customer. I will never go back.

15-01-2024

Mohamed Tamir   Saudi Arabia

Aggressive Team in Dubai Airport

Today, I faced a very bad situation in Dubai airport terminal 1
My booked car wasn’t available and the person in charge was trying to convince me to pay to get another higher car or give me alternative really uncomfortable cars .

He was very aggressive, and keep laughing in a teasing way.

This is really bad experience.

07-12-2023

Belle |   Verified   United Arab Emirates

Good

I contacted the sales department since I wanted to hire a car from this firm. They were so professional as they booked the car for me within a very short period of time.

30-05-2022

Yazmin |   Verified   United Arab Emirates

Easy reservation process

I wanted to rent a car from this company so I contacted the sales team. They were so professional as they booked the car for me within a very short period of time.

26-04-2022

Sana |   Verified   United Arab Emirates

Good

This is a company I will always recommend. Because I reserved a car from them in a very short period of time and the price was so reasonable.

25-04-2022

Kishor |   Verified   United Arab Emirates

Recommended company!

I will always recommend this company. As I reserved a car from them in a very short period of time and the price of the car was so reasonable.

27-01-2022

Blake |   Verified   United Arab Emirates

Good

I have contacted them for the rental information they were attentive and delivered satisfying customer services, but their prices were high.

10-11-2021

Diezel |   Verified   United Arab Emirates

Knowledgeable team

The team I’ve dealt with at this company was very knowledgeable and professional. They helped me so much in renting a car within my budget!

25-10-2021

Rachid |   Verified   United Arab Emirates

Easy and fast!

I would always recommend this car rental company. As I was able to rent a car within a short period of time! The team here helped me so much in the process.

24-08-2021

Karter |   Verified   United Arab Emirates

Good Vehicles

I have contacted them as I want to rent a car from them, their vehicles are good, and their customer services were satisfying but their prices were high.

17-08-2021

Fai |   Verified   United Arab Emirates

Reliable prices

I checked out the prices of renting the cars from at this company. I was amazed as the prices were so reliable and the cars were perfect!

21-07-2021

Uwayam |   Verified   United Arab Emirates

Fast reservation

I wanted to rent a car from this car rental company so I contacted the customer service team. They were so helpful as they reserved the car for me within a short period of time.

19-07-2021

Ramon |   Verified   United Arab Emirates

Credible

I have rented a car from them they are reliable and fast in providing their services but they are expensive and their location is not convenient.

03-06-2021

Skyler |   Verified   United Arab Emirates

Fast

My friend suggested me this company as I want to rent a car, I have visited them all the process has been done quickly, but their location is too far.

26-04-2021