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Customer Experience

Customer Experience

437 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

68%

Great

11%

Average

0%

Poor

0%

Bad

21%

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Description

Overview

Established in Beirut Lebanon in 1997, Silkor is an industry pioneer and the Middle East and North Africa (MENA) region’s leading chain of Laser Hair Removal, Skin Care Treatments, Slimming Solutions, Medico-Aesthetic Services and Cosmetic & Plastic surgery. The company specializes in treatments that promote smoother, more radiant skin, for both men and women. Treatments are performed by highly skilled dermatologists and medical practitioners and take place in a relaxed comforting atmosphere. Silkor addresses customer needs with the most advanced, proven, non-invasive medical and aesthetic technology. Silkor enhances the personal wellbeing, confidence and self-esteem of its customers in a safe and professional environment.

Silk-or

The name Silkor is a play on words combining the English “Silk” with the French “Corps” (body). This encapsulates the Silkor mission – to provide the smoothest, most soothing and least intrusive luxury laser medico-aesthetic and skin care treatments.

 

Products and Services
  • Laser Solutions
  • Slimming Solutions
  • Skin Solutions
  • Medico-Aesthetic Services
  • Cosmetic and Plastic Surgery
Location
  • Silkor‎ Mirdif Branch - مركز سيلكور مردف - Algeria Street - Dubai - United Arab Emirates

Contact Details
  • https://www.silkor.com/
  • +97145549049
  • [email protected]
  • Ground Floor Uptown Mirdif Mall Algeria Street Dubai United Arab Emirates
  • Mirdif
  • Dubai (UAE)
Additional Info

Phone: +97145549049
Address:
Headquarters Downtown Dubai
Emaar Street Facing Burj Khalifa
Dubai
United Arab Emirates

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Reviews

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Latest Reviews
Nahid
  United Arab Emirates

Laser hair removal

I visited Silkor 11 days ago for a laser hair removal touch-up on my arms — a routine follow-up after completing a full course four years ago. The session left my left arm with severe burns: dark black marks covering the skin, active scabbing, and what appear to be Grade 1 burns.
On the day it happened, I was seen by their in-house dermatologist, who conducted no proper clinical analysis — no microscopic examination of the burns, nothing. His conduct was deeply unprofessional.
Silkor has since followed up asking how I’m doing, but has refused to issue a refund unless I return to see their dermatologist — with no guarantee of a refund even then. I do not feel comfortable returning to a clinic that caused this injury, and I should have every right to consult a dermatologist I trust.
I am now three weeks away from a beach holiday I have been looking forward to, and I cannot expose my arm to the sun. The damage may be permanent.
I came in for a simple touch-up. I left with burns. The least Silkor can do is take accountability and issue a refund — something they are refusing to do. I would strongly caution anyone considering this clinic.

ADVANTAGESDISADVANTAGES



21-06-2026

Chelle
  Philippines

laser hair removal

i’ve been their client since 2016, and i can say that they are all professionals when it comes to their job.. i went back for laser hair removal maintenance, they are very accommodating and they are all nice especially ms. shiela 😊
silkor at uptown mirdif mall branch

ADVANTAGESDISADVANTAGES

Friendly Pleasant Trustworthy Clean



21-03-2025

Nada
  United Arab Emirates

Staff, doctors and therapist

The clinic has poor qualified staff, doctors, therapists and nurses, staff do not respect their clients and their time , waiting few hours to meet the doctor or therapist is normal, just to confirm how they don’t respect their patients and their time. Overbooking to be able to squeeze as many client is normal, very commercial, parking is a mess at the clinic.

ADVANTAGESDISADVANTAGES

Incompetent


24-06-2024

Siham alamin
  United Arab Emirates

Unprofessional

I had an appointment with one of their doctors I arrived 10 minutes earlier . I waited for two hours then finally they called me for my appointment to get in. Suddenly a lady came without an appointment she had a talk with one of the receptionist who took her all the way up to wait in front of the doctor’s door so she can get in . The lady felt I was not ok with this she said I want to see the doctor only for 5 minutes and I won’t be late . I told her I’m sorry I’m here for two hours and it’s my turn to get in. Then the receptionist came she ignored the fact that it was my turn .In fact I told her if you let her get in I’m leaving the clinic. She just didn’t care and Yet the lady was allowed to see the doctor!!! This would never happen in any good clinic in Dubai. Staff has an attitude, unprofessional, disrespectful to the patients very disappointing clinic that I would never go back.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


23-05-2024

Rajaa Haydar
  United Arab Emirates

Mesotherapy and hydrafacial treatment

I did recently HydraFacial and Mesotherapy treatments, and the results were truly rejuvenating! The skilled professional *Marissa* made the entire experience enjoyable. The receptionist *Jinane* fosters a welcoming atmosphere at the front desk!
Overall, I highly recommend HydraFacial and Mesotherapy for anyone looking to elevate their skincare routine at *Silkor*.

ADVANTAGESDISADVANTAGES

Impressive


20-12-2023

Nirmeen
  United Arab Emirates

The best

I had a very good experience with silkor , yes it’s a bit higher price then another clinic but at least i got results, the another clinic cheaper without any results
I’m really happy with them this is my third years with them 😍 thank you for an amazing service

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Perfect Safe Clean Affordable Full Service Client-oriented


19-07-2023

Nirmeen
  United Arab Emirates

The best

I had a very good experience with silkor , yes it’s a bit higher price then another clinic but at least i got results, the another clinic cheaper without any results
I’m really happy with them this is my third years with them 😍 thank you for an amazing service

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Perfect Safe Clean Affordable Full Service Client-oriented

Expensive


19-07-2023

Christine
  Ireland

Will be a long term client

Despite living closer to a lot more clinics that do similar things, once I tried silkor in Mirdif I will never go anywhere else. Amazing staff- professional, knowledgable, friendly and an even better job with my skin that has been temperamental at best for most of my adult life.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Delightful Efficient Excellent Fantastic Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Reliable Remarkable Respectable Professional Clean Full Service Client-oriented


01-05-2023

Aseel D
  United Arab Emirates

Lazy & Unprofessional Staff

The laser prices are expensive and while I’m happy to pay I can never manage to find an available appointment so they took 6 sessions’ payment upfront and cant find me appointments. I reckon they’re too lazy to fit people in. After complaining, they gave me an early appointment at 8am and I’m currently waiting outside the salon at 8.10am without anyone showing up – complete disregard and unprofessionalism for the customer – never happened to me anywhere in Dubai.

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Scam Unprofessional Unreliable Untrustworthy Expensive


13-11-2022

Sana |   Verified
  United Arab Emirates

Delightful

When I visited my sister in Dubai, she led me to this laser solution center, where the personnel was extremely competent and offered their services in a timely manner; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Optimal Clean


24-05-2022

Veda |   Verified
  Finland

Satisfying

When I visited my sister in Dubai, she took me to this centre for laser solution the staffs were really professional and smartly delivered their services, I had a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Smart Professional


25-03-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I contacted them to find out more about their slimming services. They were quite helpful, and their customer service representative was friendly and knowledgeable.

ADVANTAGESDISADVANTAGES

Amazing Attentive


04-02-2022

Shadha |   Verified
  Belgium

Good

I’ve been in touch with them to learn more about their slimming services. They were quite helpful, and their customer service representative was pleasant and provided excellent assistance.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


27-01-2022

Aniyah |   Verified
  United Arab Emirates

Friendly

I have contacted them to know more about their slimming services they were helpful and and their customer services representative was friendly and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Helpful Satisfying


07-01-2022

Emily |   Verified
  United Arab Emirates

Nice

I have tried their slimming solution and it was a good experience with them they were helpful and nice to their client and have in-depth knowledge of their services and results.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


09-11-2021

Jessie |   Verified
  United Arab Emirates

Satisfied

Their skin solution services are amazing and totally reliable, I am satisfied, but their location is not really convenient.

ADVANTAGESDISADVANTAGES

Amazing Reliable

Badly-located


09-09-2021

Elianna |   Verified
  United Arab Emirates

Outstanding

I have tried their aesthetic services and I am satisfied as they were professional and delivered outstanding services.

ADVANTAGESDISADVANTAGES

Satisfying Professional


24-08-2021

Shelby |   Verified
  United Arab Emirates

Great

I have visited them with a friend as I want to know more about their laser solutions they are perfectly great and the treatments provided by them are convenient and reliable.

ADVANTAGESDISADVANTAGES

Convenient Reliable


22-06-2021

Anuga |   Verified
  United Arab Emirates

Helpful team!

I contacted the customer service team in order to know more information about the services provided along with the prices also. They were so helpful and they told me everything regarding their services.

ADVANTAGESDISADVANTAGES

Cooperative Helpful Client-oriented


22-06-2021

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Reviews
Nahid
  United Arab Emirates

Laser hair removal

I visited Silkor 11 days ago for a laser hair removal touch-up on my arms — a routine follow-up after completing a full course four years ago. The session left my left arm with severe burns: dark black marks covering the skin, active scabbing, and what appear to be Grade 1 burns.
On the day it happened, I was seen by their in-house dermatologist, who conducted no proper clinical analysis — no microscopic examination of the burns, nothing. His conduct was deeply unprofessional.
Silkor has since followed up asking how I’m doing, but has refused to issue a refund unless I return to see their dermatologist — with no guarantee of a refund even then. I do not feel comfortable returning to a clinic that caused this injury, and I should have every right to consult a dermatologist I trust.
I am now three weeks away from a beach holiday I have been looking forward to, and I cannot expose my arm to the sun. The damage may be permanent.
I came in for a simple touch-up. I left with burns. The least Silkor can do is take accountability and issue a refund — something they are refusing to do. I would strongly caution anyone considering this clinic.

ADVANTAGESDISADVANTAGES



21-06-2026

Chelle
  Philippines

laser hair removal

i’ve been their client since 2016, and i can say that they are all professionals when it comes to their job.. i went back for laser hair removal maintenance, they are very accommodating and they are all nice especially ms. shiela 😊
silkor at uptown mirdif mall branch

ADVANTAGESDISADVANTAGES

Friendly Pleasant Trustworthy Clean



21-03-2025

Nada
  United Arab Emirates

Staff, doctors and therapist

The clinic has poor qualified staff, doctors, therapists and nurses, staff do not respect their clients and their time , waiting few hours to meet the doctor or therapist is normal, just to confirm how they don’t respect their patients and their time. Overbooking to be able to squeeze as many client is normal, very commercial, parking is a mess at the clinic.

ADVANTAGESDISADVANTAGES

Incompetent


24-06-2024

Siham alamin
  United Arab Emirates

Unprofessional

I had an appointment with one of their doctors I arrived 10 minutes earlier . I waited for two hours then finally they called me for my appointment to get in. Suddenly a lady came without an appointment she had a talk with one of the receptionist who took her all the way up to wait in front of the doctor’s door so she can get in . The lady felt I was not ok with this she said I want to see the doctor only for 5 minutes and I won’t be late . I told her I’m sorry I’m here for two hours and it’s my turn to get in. Then the receptionist came she ignored the fact that it was my turn .In fact I told her if you let her get in I’m leaving the clinic. She just didn’t care and Yet the lady was allowed to see the doctor!!! This would never happen in any good clinic in Dubai. Staff has an attitude, unprofessional, disrespectful to the patients very disappointing clinic that I would never go back.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


23-05-2024

Rajaa Haydar
  United Arab Emirates

Mesotherapy and hydrafacial treatment

I did recently HydraFacial and Mesotherapy treatments, and the results were truly rejuvenating! The skilled professional *Marissa* made the entire experience enjoyable. The receptionist *Jinane* fosters a welcoming atmosphere at the front desk!
Overall, I highly recommend HydraFacial and Mesotherapy for anyone looking to elevate their skincare routine at *Silkor*.

ADVANTAGESDISADVANTAGES

Impressive


20-12-2023

Nirmeen
  United Arab Emirates

The best

I had a very good experience with silkor , yes it’s a bit higher price then another clinic but at least i got results, the another clinic cheaper without any results
I’m really happy with them this is my third years with them 😍 thank you for an amazing service

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Perfect Safe Clean Affordable Full Service Client-oriented


19-07-2023

Nirmeen
  United Arab Emirates

The best

I had a very good experience with silkor , yes it’s a bit higher price then another clinic but at least i got results, the another clinic cheaper without any results
I’m really happy with them this is my third years with them 😍 thank you for an amazing service

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Perfect Safe Clean Affordable Full Service Client-oriented

Expensive


19-07-2023

Christine
  Ireland

Will be a long term client

Despite living closer to a lot more clinics that do similar things, once I tried silkor in Mirdif I will never go anywhere else. Amazing staff- professional, knowledgable, friendly and an even better job with my skin that has been temperamental at best for most of my adult life.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Delightful Efficient Excellent Fantastic Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Reliable Remarkable Respectable Professional Clean Full Service Client-oriented


01-05-2023

Aseel D
  United Arab Emirates

Lazy & Unprofessional Staff

The laser prices are expensive and while I’m happy to pay I can never manage to find an available appointment so they took 6 sessions’ payment upfront and cant find me appointments. I reckon they’re too lazy to fit people in. After complaining, they gave me an early appointment at 8am and I’m currently waiting outside the salon at 8.10am without anyone showing up – complete disregard and unprofessionalism for the customer – never happened to me anywhere in Dubai.

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Scam Unprofessional Unreliable Untrustworthy Expensive


13-11-2022

Sana |   Verified
  United Arab Emirates

Delightful

When I visited my sister in Dubai, she led me to this laser solution center, where the personnel was extremely competent and offered their services in a timely manner; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Optimal Clean


24-05-2022

Veda |   Verified
  Finland

Satisfying

When I visited my sister in Dubai, she took me to this centre for laser solution the staffs were really professional and smartly delivered their services, I had a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Smart Professional


25-03-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I contacted them to find out more about their slimming services. They were quite helpful, and their customer service representative was friendly and knowledgeable.

ADVANTAGESDISADVANTAGES

Amazing Attentive


04-02-2022

Shadha |   Verified
  Belgium

Good

I’ve been in touch with them to learn more about their slimming services. They were quite helpful, and their customer service representative was pleasant and provided excellent assistance.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


27-01-2022

Aniyah |   Verified
  United Arab Emirates

Friendly

I have contacted them to know more about their slimming services they were helpful and and their customer services representative was friendly and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Helpful Satisfying


07-01-2022

Emily |   Verified
  United Arab Emirates

Nice

I have tried their slimming solution and it was a good experience with them they were helpful and nice to their client and have in-depth knowledge of their services and results.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


09-11-2021

Jessie |   Verified
  United Arab Emirates

Satisfied

Their skin solution services are amazing and totally reliable, I am satisfied, but their location is not really convenient.

ADVANTAGESDISADVANTAGES

Amazing Reliable

Badly-located


09-09-2021

Elianna |   Verified
  United Arab Emirates

Outstanding

I have tried their aesthetic services and I am satisfied as they were professional and delivered outstanding services.

ADVANTAGESDISADVANTAGES

Satisfying Professional


24-08-2021

Shelby |   Verified
  United Arab Emirates

Great

I have visited them with a friend as I want to know more about their laser solutions they are perfectly great and the treatments provided by them are convenient and reliable.

ADVANTAGESDISADVANTAGES

Convenient Reliable


22-06-2021

Anuga |   Verified
  United Arab Emirates

Helpful team!

I contacted the customer service team in order to know more information about the services provided along with the prices also. They were so helpful and they told me everything regarding their services.

ADVANTAGESDISADVANTAGES

Cooperative Helpful Client-oriented


22-06-2021

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