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Customer Experience

Customer Experience

414 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Excellent Fantastic Fast Friendly Helpful Inexpensive Perfect Reliable Satisfying Unique Professional Clean Well-located Affordable Full Service Client-oriented
Dangerous Dirty Dishonest Fraudulent Inattentive Misleading Unprofessional Unreliable Untrustworthy


Excellent

72%

Great

11%

Average

0%

Poor

0%

Bad

17%

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Description

A proud member of the AWRostamani Group, SHIFT Car Rental is your all-around solution provider when it comes to leasing a car. We understand every detail and concern about the business and we ensure that we provide personalized and customized top-of-the-line solutions that suit you and your business needs.

Our sister company Arabian Automobiles gives us the extra competitive edge in the market. They are authorized distributors of Nissan, Infiniti, and Renault for Dubai and the Northern Emirates. Together, we share our assets and expertise to effectively serve your needs. This helps optimizes costs, energy, and effort -- giving you more value for your money and saving for your business.

Helping us offer world-class service is our keen focus on innovative technology. We are always looking for the most groundbreaking ways to service our clients best. This dedicated web portal, which is connected to our high-speed and state-of-the-art servers, help make communication and collaboration with our valued corporate clients effortless and effective.

We aim to exceed your expectations here at Shift Car Rental. With our competitive pricing, you get more value-added services that only the best car leasing company can offer.

Committed to providing our customers with quality car rental and leasing experience, SHIFT offers reliable service guided by our core values of Integrity, Commitment, and Passion.

SHIFT Car Rental is an ISO company and is the recipient of the SKEA (Sheikh Khalifa Excellence Award) and DQAP (Dubai Quality Appreciation Programme) Award, and is the only car rental company to have won both awards. We owe this success to our latest achievement with you. We hope this will be one of many to come.

Products and Services
  • Widest range of cars to choose from
  • Youngest car rental fleet in town
  • Comprehensive insurance
  • 24/7 roadside assistance and recovery service
  • Delivery and collection service anywhere in the UAE
  • Winner of the DQAP & Sheikh Khalifa Excellence Award
  • Complete vehicle management solution
  • Dealer maintained fleet
  • All-Inclusive pricing
  • Award winning customer service experience
  • E-Invoicing & E-Statements
  • Customer Log in Portal
Location
Contact Details
  • https://www.shiftcarrental.com/
  • +97180074438
  • [email protected]
  • Nissan Service Center Opposite Dnata Behind Nissan Showroom Deira Dubai United Arab Emirates
  • Deira
  • Dubai (UAE)
Additional Info

Phone: +97142141840
Phone: +97142749700
Phone: +971565492707
Fax: +97142952702

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Reviews

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Latest Reviews
MOHAMED IRFAN
  India

SUPPORTIVE

I used a Shift rental car from 2020 to 2024, which is over four years. Mr Narendra from the Customer Service Team provided me with complete service assistance and a timely car replacement and deliver the car on time and easy to communicate, friendly and special thanks to Mr. Narendra for all the support.

ADVANTAGESDISADVANTAGES

Friendly


01-02-2024

John
  United Arab Emirates

Never refunds your money back

I was satisfied with their car rental which happens to be their basic job, but they never refunded back my deposit even after waiting for close to 90 days

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading Unprofessional Unreliable Untrustworthy


24-10-2023

Claudia Dascalu
  Romania

A No Worries Experience 🤩🤩🤩

Excellent services provided by all Shift car rent including Joan who organized for me a car every time I needed a car in a timely manner , to the drivers who are very polite , accountants who are very accurate with the invoices . I rent my car from them many times for either long term or short and every time I receive great services , Congratulations Shift to are a trusted service I could rely on any time
Ask for Joan she is will personally assist you any time in the day and even on her day off 😊 amazing lady

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Clean Affordable Client-oriented


11-05-2023

Karim Hazzan
  United Kingdom

Car Rental

If they were the last car rental company left in Dubai… I would walk.

Un-honest and slow communication when any problems came with the car (of which there were lots with the car they gave me, in awful condition scratched and dented all over and with windscreen wipers that wouldn’t work).

Really really really poor service. I wouldn’t recommend this company to my worst enemy,

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Dishonest Inattentive


13-01-2023

Michelle Maroun
  South Africa

Traffic violation awareness given 6 months after occurrence

Good day,

I would like to inform any potential / current / previous customers of Shift Car Rental to take caution if you are considering entering into a car rental contract with Shift Car rental.

I was a loyal customer of theirs for approximately 4 years. When the time came for me to end my contract with them ( June 2022) they suddenly made an unauthorized deduction of 4453.00 AED from my credit card. When I called to query the deduction I was told it was for a traffic violation. When I asked when the traffic violation had occurred they told me it had occurred in January 2022. When I asked them why they were only making me aware of the violation 6 months later after ending my contract, they said it was because the traffic department had only notified them of the violation 5 months after it had occurred. I proceeded to contact the traffic department to query this information. The traffic department stated that the traffic violation was sent to Shift Car rental shortly after the occurrence ( February 2022.

My grievance with Shift car rental is that they were dishonest and misleading. They, by law should have made me aware of the traffic violation as soon as they were notified. I believe they waited for me to end my contract with them before making me aware of the violation
to ensure I remained a customer for as long as possible.

I have concluded that Shift Car Rental is dishonest, misleading and highly unorganized. Please opt to use an additional car rental company if you would appreciate being treated with honesty and integrity.

ADVANTAGESDISADVANTAGES

Dishonest Misleading


05-12-2022

Rahim |   Verified
  United Arab Emirates

Affordable

This company provided me with an incredible opportunity. For the first time, I leased a car from them. The automobile was excellent, and the pricing was quite reasonable!

ADVANTAGESDISADVANTAGES

Attentive Fast


30-05-2022

Gabriela |   Verified
  United Arab Emirates

Amazing!

I had an amazing experience at this company. I rented a car from them for the first time. The car was perfect and its price was so reliable!

ADVANTAGESDISADVANTAGES

Amazing Reliable


26-04-2022

Shamim |   Verified
  United Arab Emirates

Good

What I liked best about this company is that the cars they provide for rent are reasonably priced. Furthermore, the staff is extremely professional and attentive!

ADVANTAGESDISADVANTAGES

Excellent Affordable


25-04-2022

Dhanvina |   Verified
  United Arab Emirates

Inexpensive!

What I really liked about this company is that the prices of the cars provided by them for rent are inexpensive. Moreover, the staff is so professional and attentive!

ADVANTAGESDISADVANTAGES

Attentive Inexpensive Professional


27-01-2022

Rowan |   Verified
  United Arab Emirates

Perfect

This car rental company is offering unique services, I like it my experience with them was fantastic, It was a good decision to avail their services.

ADVANTAGESDISADVANTAGES

Fantastic Unique


10-11-2021

Alden |   Verified
  Italy

More than perfect!

I was totally satisfied with my experience at this car rental company. I rented a car from them when I was on a vacation in the UAE. The price of the car was perfect and its quality was amazing.

ADVANTAGESDISADVANTAGES

Amazing Perfect


25-10-2021

Gelhardt |   Verified
  United Arab Emirates

Full service!

This car rental company is offering a variety of services at very affordable prices. I was totally satisfied with my experience with them and definitely, it would be repeated again!

ADVANTAGESDISADVANTAGES

Satisfying Full Service


24-08-2021

Marcondes |   Verified
  United Arab Emirates

Full service!

This car rental company is offering a variety of services suitable for all people. Moreover, the prices of the services provided by them are perfect!

ADVANTAGESDISADVANTAGES

Perfect Full Service


23-08-2021

Declan |   Verified
  United Arab Emirates

Great

I have rented a car from them as my friend suggested this company my experience with them was great and their services are fantastic, overall it was a good experience with them.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


17-08-2021

Rigobert |   Verified
  United Arab Emirates

Reasonable prices

When I checked out the cars provided by this company. I was really so amazed by the perfect and reasonable prices of the cars. Moreover, the cars are of perfect quality and they’re very clean!

ADVANTAGESDISADVANTAGES

Reliable Clean Affordable


17-08-2021

Fergal |   Verified
  United Arab Emirates

Helpful team

The team working at this car rental company helped me so much in renting the car I needed with the features I wanted along with the perfect price as well. They were so friendly, cooperative, and very helpful.

ADVANTAGESDISADVANTAGES

Cooperative Helpful Perfect


21-07-2021

Harley |   Verified
  United Arab Emirates

Efficient

One of my suggested this company, I took their delivery services in which they are fast and efficient, my experience with this company was satisfying.

ADVANTAGESDISADVANTAGES

Fast Satisfying


03-06-2021

Ronald |   Verified
  United Arab Emirates

Convenient

I have availed their roadside assistance, they respond swiftly and professional in providing their services, I would recommend their services without any doubt.

ADVANTAGESDISADVANTAGES

Advisable Helpful


26-04-2021

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Reviews
MOHAMED IRFAN
  India

SUPPORTIVE

I used a Shift rental car from 2020 to 2024, which is over four years. Mr Narendra from the Customer Service Team provided me with complete service assistance and a timely car replacement and deliver the car on time and easy to communicate, friendly and special thanks to Mr. Narendra for all the support.

ADVANTAGESDISADVANTAGES

Friendly


01-02-2024

John
  United Arab Emirates

Never refunds your money back

I was satisfied with their car rental which happens to be their basic job, but they never refunded back my deposit even after waiting for close to 90 days

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading Unprofessional Unreliable Untrustworthy


24-10-2023

Claudia Dascalu
  Romania

A No Worries Experience 🤩🤩🤩

Excellent services provided by all Shift car rent including Joan who organized for me a car every time I needed a car in a timely manner , to the drivers who are very polite , accountants who are very accurate with the invoices . I rent my car from them many times for either long term or short and every time I receive great services , Congratulations Shift to are a trusted service I could rely on any time
Ask for Joan she is will personally assist you any time in the day and even on her day off 😊 amazing lady

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Clean Affordable Client-oriented


11-05-2023

Karim Hazzan
  United Kingdom

Car Rental

If they were the last car rental company left in Dubai… I would walk.

Un-honest and slow communication when any problems came with the car (of which there were lots with the car they gave me, in awful condition scratched and dented all over and with windscreen wipers that wouldn’t work).

Really really really poor service. I wouldn’t recommend this company to my worst enemy,

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Dishonest Inattentive


13-01-2023

Michelle Maroun
  South Africa

Traffic violation awareness given 6 months after occurrence

Good day,

I would like to inform any potential / current / previous customers of Shift Car Rental to take caution if you are considering entering into a car rental contract with Shift Car rental.

I was a loyal customer of theirs for approximately 4 years. When the time came for me to end my contract with them ( June 2022) they suddenly made an unauthorized deduction of 4453.00 AED from my credit card. When I called to query the deduction I was told it was for a traffic violation. When I asked when the traffic violation had occurred they told me it had occurred in January 2022. When I asked them why they were only making me aware of the violation 6 months later after ending my contract, they said it was because the traffic department had only notified them of the violation 5 months after it had occurred. I proceeded to contact the traffic department to query this information. The traffic department stated that the traffic violation was sent to Shift Car rental shortly after the occurrence ( February 2022.

My grievance with Shift car rental is that they were dishonest and misleading. They, by law should have made me aware of the traffic violation as soon as they were notified. I believe they waited for me to end my contract with them before making me aware of the violation
to ensure I remained a customer for as long as possible.

I have concluded that Shift Car Rental is dishonest, misleading and highly unorganized. Please opt to use an additional car rental company if you would appreciate being treated with honesty and integrity.

ADVANTAGESDISADVANTAGES

Dishonest Misleading


05-12-2022

Rahim |   Verified
  United Arab Emirates

Affordable

This company provided me with an incredible opportunity. For the first time, I leased a car from them. The automobile was excellent, and the pricing was quite reasonable!

ADVANTAGESDISADVANTAGES

Attentive Fast


30-05-2022

Gabriela |   Verified
  United Arab Emirates

Amazing!

I had an amazing experience at this company. I rented a car from them for the first time. The car was perfect and its price was so reliable!

ADVANTAGESDISADVANTAGES

Amazing Reliable


26-04-2022

Shamim |   Verified
  United Arab Emirates

Good

What I liked best about this company is that the cars they provide for rent are reasonably priced. Furthermore, the staff is extremely professional and attentive!

ADVANTAGESDISADVANTAGES

Excellent Affordable


25-04-2022

Dhanvina |   Verified
  United Arab Emirates

Inexpensive!

What I really liked about this company is that the prices of the cars provided by them for rent are inexpensive. Moreover, the staff is so professional and attentive!

ADVANTAGESDISADVANTAGES

Attentive Inexpensive Professional


27-01-2022

Rowan |   Verified
  United Arab Emirates

Perfect

This car rental company is offering unique services, I like it my experience with them was fantastic, It was a good decision to avail their services.

ADVANTAGESDISADVANTAGES

Fantastic Unique


10-11-2021

Alden |   Verified
  Italy

More than perfect!

I was totally satisfied with my experience at this car rental company. I rented a car from them when I was on a vacation in the UAE. The price of the car was perfect and its quality was amazing.

ADVANTAGESDISADVANTAGES

Amazing Perfect


25-10-2021

Gelhardt |   Verified
  United Arab Emirates

Full service!

This car rental company is offering a variety of services at very affordable prices. I was totally satisfied with my experience with them and definitely, it would be repeated again!

ADVANTAGESDISADVANTAGES

Satisfying Full Service


24-08-2021

Marcondes |   Verified
  United Arab Emirates

Full service!

This car rental company is offering a variety of services suitable for all people. Moreover, the prices of the services provided by them are perfect!

ADVANTAGESDISADVANTAGES

Perfect Full Service


23-08-2021

Declan |   Verified
  United Arab Emirates

Great

I have rented a car from them as my friend suggested this company my experience with them was great and their services are fantastic, overall it was a good experience with them.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


17-08-2021

Rigobert |   Verified
  United Arab Emirates

Reasonable prices

When I checked out the cars provided by this company. I was really so amazed by the perfect and reasonable prices of the cars. Moreover, the cars are of perfect quality and they’re very clean!

ADVANTAGESDISADVANTAGES

Reliable Clean Affordable


17-08-2021

Fergal |   Verified
  United Arab Emirates

Helpful team

The team working at this car rental company helped me so much in renting the car I needed with the features I wanted along with the perfect price as well. They were so friendly, cooperative, and very helpful.

ADVANTAGESDISADVANTAGES

Cooperative Helpful Perfect


21-07-2021

Harley |   Verified
  United Arab Emirates

Efficient

One of my suggested this company, I took their delivery services in which they are fast and efficient, my experience with this company was satisfying.

ADVANTAGESDISADVANTAGES

Fast Satisfying


03-06-2021

Ronald |   Verified
  United Arab Emirates

Convenient

I have availed their roadside assistance, they respond swiftly and professional in providing their services, I would recommend their services without any doubt.

ADVANTAGESDISADVANTAGES

Advisable Helpful


26-04-2021

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