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Customer Experience

Customer Experience

357 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

53%

Great

6%

Average

0%

Poor

0%

Bad

41%

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Description

Sharaf Exchange LLC, established in 1996, is part of Sharaf Group, one of the most respectable groups in the UAE. We have been providing money exchange and money transfer solutions to individuals and companies for over a decade. Our aim is to achieve business growth by becoming the preferred choice for our valued customers through excellent service and competitive prices. Our services and special products are carefully chosen to meet the requirements of our esteemed customers.

Our network of branches at high end streets and major public places such as malls and airports, provide a range of choices at the most competitive rates in remittances and currency exchange. Sharaf Exchange is associated with leading banks and money-transfer companies to enhance its reach for providing remittances to your convenience.

Our experienced and efficient staff are always working towards providing customer-centric services at the most competitive rates and to the satisfaction of our clients. With our diverse team comprising of over 15 nationalities we are able to enhance our geographical reach and understand the different cultural needs of our customers.

Sharaf Exchange is committed to the compliance of rules set up for statutory and internal processes. We understand that the defined guidelines provide comfort to the associates, as well as our customers. For this reason, we have set up proactive compliance mechanisms to meet all statutory guidelines.

Products and Services
  • Retail Services
  • Corporate Services
  •  Usrati Program
  • BCP
Contact Details
  • https://www.sharafexchange.com
  • +97143685688
  • [email protected]
  • Sharaf Exchange IBN Batuuta Shopping Mall, Shop No. 2 & 3, Andalusia Court, Sheikh Zayed Road Dubai United Arab Emirates
  • Jebel Ali
  • Dubai (UAE)
Social Networks
Additional Info

Other branches across Dubai.

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Reviews

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Latest Reviews
Kylie Levi
  Australia

Finally Recovered My Funds After Withdrawal Issues

I had withdrawal issues with my investment and couldn’t access my funds. After finding a testimonial about Mrs. Helen Harris, I contacted her for help. She responded quickly, guided me through the process, and I was able to recover about $14,700. I’m grateful for the support and would recommend her if you’re facing a similar issue.

WhatsApp: +1 (870) 810-5442
Email: [email protected]

ADVANTAGESDISADVANTAGES

Disappointing


05-07-2026

Charlie Elliana
  United States

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


23-05-2026

Dave
  Canada

Recover stolen investment

I fell victim to some scam forex trading platform and I lost a lot of my funds up to $160,000 but thanks to Bernie Doran for his help in getting my funds recovered. he works with a recovery company called INNOVATIONS ANALYST recovery. I got all my funds recovered after reporting to Mr. Bernie Doran via his Tele gram – IEBINARYFX If you need help in getting your lost funds back as well, he will surely assist you

ADVANTAGESDISADVANTAGES

Affordable

Awkward


21-05-2026

Anders
  Australia

How to recover your lost funds

TraceVaultRestorers.com is a reliable funds recovery firm known for real results. Their team is professional, discreet, and highly effective. I strongly recommend their services. Contact: [email protected]

ADVANTAGESDISADVANTAGES

Advisable

Disappointing


10-02-2026

Bailey Smith
  Australia

HOW TO RECOVER MONEY LOST TO A SCAM.

**Recover Your Lost Funds with Expert Assistance from BSB Forensic!**

Have you fallen victim to fraudulent activities involving a company, broker, or account manager? Don’t lose hope! BSB Forensic specializes in helping individuals like you recover lost funds through thorough investigations and expert financial recovery strategies.

I personally recommend their trusted services. They successfully assisted me in recovering my lost funds, and I’m confident they can help you too!

**Start Your Recovery Process Today!**

For more information, visit [BsbForensic. com] Don’t wait—take the first step towards reclaiming your financial peace of mind!

ADVANTAGESDISADVANTAGES

Advisable

Awkward



23-05-2025

Mariela Mayor
  Philippines

Sending money

Their so friendly to the customers 😍

ADVANTAGESDISADVANTAGES


16-12-2024

Mary Anne P. Fajardo
  Philippines

Great fast service

The service quality is consistently outstanding, exceeding my expectations every time. Kudos to IBN Battuta staff especially to Jenny, Mark and the rest of the staff sorry I was not able to remember all the names.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Outstanding Reliable Respectable Safe Professional Clean Affordable Full Service Decent Client-oriented


12-09-2024

Wasif Ali
  Pakistan

Bad experience it takes more then 12 days to process transfer

My experience with sharaf exchange was very bad. They delayed amount for 12 days.
They delay money and use money

ADVANTAGESDISADVANTAGES

Disappointing


07-06-2024

Prefer Not to say
  United Arab Emirates

Poor Customer Service

Only if I could give 0 star I would. I asked for a follow up/update to our transfer from a staff through phone call, and instead of checking the status, the employee(Jona from Mercato branch) said she’d done her part. The way she acted was so unprofessional. I guess she’s just lazy to check coz usually, other employees used to tract the transaction instead of saying they’ve done their part. I don’t understand the attitude.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


23-06-2023

Prefer Not to say
  United Arab Emirates

Poor Customer Service

Only if I could give 0 star I would. I asked for a follow up/update to our transfer from a staff through phone call, and instead of checking the status, the employee(Jona from Mercato branch) said she’d done her part. The way she acted was so unprofessional. I guess she’s just lazy to check coz usually, other employees used to tract the transaction instead of saying they’ve done their part. I don’t understand the attitude.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


23-06-2023

Anup Tulshidas Nagvekar
  United Arab Emirates

Account blocked without proper follow up

The service is very poor. The back office doesn’t know their responsibility. Account is getting blocked without proper follow up with customers. Cannot be trusted in case of emergency and need to have more options open. Not dependable. They lost one customer in me forever because of unprofessional approach.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Unprofessional Not Client-oriented


04-02-2023

Noman Khan
  Pakistan

Delayed services

My experience with sharaf exchange was very bad. They delayed amount for 72 hours and sent me msg with in 2 hours that amount has been sent..
They delay money and use money

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


07-12-2022

Sana |   Verified
  United Arab Emirates

Good

I needed to alter my currency from Kr to AED because I was spending the holidays in the UAE with one of my friends. A friend recommended this exchange store to me because it offers the best exchange rates. They swiftly deposited my funds, and the entire process was smooth and uncomplicated.

ADVANTAGESDISADVANTAGES

Amazing Excellent


23-05-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

Because I was spending the holidays with one of my friends in the UAE, I needed to change my currency from Kr to AED. This exchange store was recommended to me by a friend because it has the best exchange rates. They transferred my money quickly, and the entire transaction was simple and straightforward.

ADVANTAGESDISADVANTAGES

Attentive Optimal


30-04-2022

Fiona |   Verified
  United Arab Emirates

Decent

I needed to alter my currency from Kr. to AED because I was spending the holidays with one of my friends in the UAE. A friend recommended this exchange store to me because it has the best exchange rates. They swapped my money quickly, and the entire process was really smooth and uncomplicated.

ADVANTAGESDISADVANTAGES

Amazing Honest


09-02-2022

Samuel |   Verified
  United Kingdom

Fast

I wanted to exchange currencies from Kr. to AED because I was visiting one of my friends in the UAE and spending the holiday with him. This exchange store was recommended to me by a friend since it offers the best exchange rates. They swiftly exchanged my money, and the entire process was incredibly straightforward and simple.

ADVANTAGESDISADVANTAGES

Amazing Convenient


03-02-2022

Hannes |   Verified
  Denmark

Quick and smooth

I was visiting one of my friends in the UAE and spending the vacation with him, so I wanted to exchange currencies from Kr. to AED. My friend suggested this exchange shop for me as it offers the best exchange rates. They exchanged my money very quickly and the whole process was really very smooth and easy.

ADVANTAGESDISADVANTAGES

Convenient Fast Affordable


21-04-2021

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Reviews
Kylie Levi
  Australia

Finally Recovered My Funds After Withdrawal Issues

I had withdrawal issues with my investment and couldn’t access my funds. After finding a testimonial about Mrs. Helen Harris, I contacted her for help. She responded quickly, guided me through the process, and I was able to recover about $14,700. I’m grateful for the support and would recommend her if you’re facing a similar issue.

WhatsApp: +1 (870) 810-5442
Email: [email protected]

ADVANTAGESDISADVANTAGES

Disappointing


05-07-2026

Charlie Elliana
  United States

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


23-05-2026

Dave
  Canada

Recover stolen investment

I fell victim to some scam forex trading platform and I lost a lot of my funds up to $160,000 but thanks to Bernie Doran for his help in getting my funds recovered. he works with a recovery company called INNOVATIONS ANALYST recovery. I got all my funds recovered after reporting to Mr. Bernie Doran via his Tele gram – IEBINARYFX If you need help in getting your lost funds back as well, he will surely assist you

ADVANTAGESDISADVANTAGES

Affordable

Awkward


21-05-2026

Anders
  Australia

How to recover your lost funds

TraceVaultRestorers.com is a reliable funds recovery firm known for real results. Their team is professional, discreet, and highly effective. I strongly recommend their services. Contact: [email protected]

ADVANTAGESDISADVANTAGES

Advisable

Disappointing


10-02-2026

Bailey Smith
  Australia

HOW TO RECOVER MONEY LOST TO A SCAM.

**Recover Your Lost Funds with Expert Assistance from BSB Forensic!**

Have you fallen victim to fraudulent activities involving a company, broker, or account manager? Don’t lose hope! BSB Forensic specializes in helping individuals like you recover lost funds through thorough investigations and expert financial recovery strategies.

I personally recommend their trusted services. They successfully assisted me in recovering my lost funds, and I’m confident they can help you too!

**Start Your Recovery Process Today!**

For more information, visit [BsbForensic. com] Don’t wait—take the first step towards reclaiming your financial peace of mind!

ADVANTAGESDISADVANTAGES

Advisable

Awkward



23-05-2025

Mariela Mayor
  Philippines

Sending money

Their so friendly to the customers 😍

ADVANTAGESDISADVANTAGES


16-12-2024

Mary Anne P. Fajardo
  Philippines

Great fast service

The service quality is consistently outstanding, exceeding my expectations every time. Kudos to IBN Battuta staff especially to Jenny, Mark and the rest of the staff sorry I was not able to remember all the names.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Outstanding Reliable Respectable Safe Professional Clean Affordable Full Service Decent Client-oriented


12-09-2024

Wasif Ali
  Pakistan

Bad experience it takes more then 12 days to process transfer

My experience with sharaf exchange was very bad. They delayed amount for 12 days.
They delay money and use money

ADVANTAGESDISADVANTAGES

Disappointing


07-06-2024

Prefer Not to say
  United Arab Emirates

Poor Customer Service

Only if I could give 0 star I would. I asked for a follow up/update to our transfer from a staff through phone call, and instead of checking the status, the employee(Jona from Mercato branch) said she’d done her part. The way she acted was so unprofessional. I guess she’s just lazy to check coz usually, other employees used to tract the transaction instead of saying they’ve done their part. I don’t understand the attitude.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


23-06-2023

Prefer Not to say
  United Arab Emirates

Poor Customer Service

Only if I could give 0 star I would. I asked for a follow up/update to our transfer from a staff through phone call, and instead of checking the status, the employee(Jona from Mercato branch) said she’d done her part. The way she acted was so unprofessional. I guess she’s just lazy to check coz usually, other employees used to tract the transaction instead of saying they’ve done their part. I don’t understand the attitude.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


23-06-2023

Anup Tulshidas Nagvekar
  United Arab Emirates

Account blocked without proper follow up

The service is very poor. The back office doesn’t know their responsibility. Account is getting blocked without proper follow up with customers. Cannot be trusted in case of emergency and need to have more options open. Not dependable. They lost one customer in me forever because of unprofessional approach.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Unprofessional Not Client-oriented


04-02-2023

Noman Khan
  Pakistan

Delayed services

My experience with sharaf exchange was very bad. They delayed amount for 72 hours and sent me msg with in 2 hours that amount has been sent..
They delay money and use money

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


07-12-2022

Sana |   Verified
  United Arab Emirates

Good

I needed to alter my currency from Kr to AED because I was spending the holidays in the UAE with one of my friends. A friend recommended this exchange store to me because it offers the best exchange rates. They swiftly deposited my funds, and the entire process was smooth and uncomplicated.

ADVANTAGESDISADVANTAGES

Amazing Excellent


23-05-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

Because I was spending the holidays with one of my friends in the UAE, I needed to change my currency from Kr to AED. This exchange store was recommended to me by a friend because it has the best exchange rates. They transferred my money quickly, and the entire transaction was simple and straightforward.

ADVANTAGESDISADVANTAGES

Attentive Optimal


30-04-2022

Fiona |   Verified
  United Arab Emirates

Decent

I needed to alter my currency from Kr. to AED because I was spending the holidays with one of my friends in the UAE. A friend recommended this exchange store to me because it has the best exchange rates. They swapped my money quickly, and the entire process was really smooth and uncomplicated.

ADVANTAGESDISADVANTAGES

Amazing Honest


09-02-2022

Samuel |   Verified
  United Kingdom

Fast

I wanted to exchange currencies from Kr. to AED because I was visiting one of my friends in the UAE and spending the holiday with him. This exchange store was recommended to me by a friend since it offers the best exchange rates. They swiftly exchanged my money, and the entire process was incredibly straightforward and simple.

ADVANTAGESDISADVANTAGES

Amazing Convenient


03-02-2022

Hannes |   Verified
  Denmark

Quick and smooth

I was visiting one of my friends in the UAE and spending the vacation with him, so I wanted to exchange currencies from Kr. to AED. My friend suggested this exchange shop for me as it offers the best exchange rates. They exchanged my money very quickly and the whole process was really very smooth and easy.

ADVANTAGESDISADVANTAGES

Convenient Fast Affordable


21-04-2021

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