Manish Pratap   United Arab Emirates

Extremely disappointing experience with Sharaf DG’s customer service and after-sales support

Extremely disappointing experience with Sharaf DG’s customer service and after-sales support. I purchased a brand-new wine cooler just 3 months ago, and it has already completely stopped working. I raised a service request, but for the past 15–20 days, their customer support team has done nothing except make repeated, unproductive calls. No one seems to have any clue what is happening or offer a proper resolution or repair timeline.Buying an appliance from Sharaf DG turned out to be a huge mistake given the utter lack of warranty support and basic accountability. Very poor standards for a major retailer—would strongly advise others to think twice before purchasing appliances here.

04-09-2026

haissam   United Arab Emirates

Poor customer service

I bought a Canon EOS R50 in Sharaf DG Deira City Centre Mall Branch but the content creator kit was not complete. The memory card was missing because they told me the 8gb was out of stock and I have to go back after 2 days. I went but still out of stock until they just kept on delaying it. Such poor customer service.

01-09-2026

Jomyra   United Arab Emirates

Bad Service!

This has been the worst customer service experience I’ve ever had in the UAE.

I purchased an iPhone 17 Pro Max case and screen protector because the sales representative assured me that it came with a one-year warranty and could be replaced if it turned yellow. That warranty was the main reason I chose to buy their product, even though it was much more expensive than similar products available elsewhere.

When I returned to have the case replaced after it turned yellow, the customer service team refused my request because the rubber strap had been removed. My toddler had accidentally removed it, so I asked if they could make an exception. They denied my request, saying the case was considered damaged.

What disappointed me the most is that no one informed me at the time of purchase that even minor damage would void the warranty. Had I been told about this policy, I would have made a different purchasing decision. A warranty should be clearly explained before the sale, especially when customers are paying a premium price because of the promised coverage.

After 13 days of following up on my complaint, I finally received a call on 14 July informing me that my request had been approved. I was told that within three days the replacement would be processed, and if the brand did not approve the replacement, I would receive a voucher for the same amount to purchase another brand instead.

To my surprise, the very next day, the same customer service representative called me back and completely changed the decision. She told me that my request had been rejected and that I would receive neither a replacement nor the voucher she had promised.

This was incredibly unprofessional. Instead of listening and trying to help, she argued with me throughout the conversation and showed no empathy. Giving a customer false hope one day and taking it away the next is unacceptable.

This isn’t the first time I’ve had issues with this company. I previously purchased a lifetime warranty for my iPhone 15 Pro Max camera lens protector. Later, I was told they could no longer replace it because the brand had stopped supplying the product. I paid for a lifetime warranty, yet I can no longer use the benefit I paid for.

I will never purchase from this company again, and I certainly will not recommend them to my friends or family. Their products are overpriced, their warranty promises are misleading, and their customer service is by far the worst I have experienced.

Very disappointing.

15-07-2026

Jelon   Philippines

Deliver

Your order will not come on the promise date , u will wait whole day for nothing

11-07-2026

Adrian   United Arab Emirates

Customer Service is bad

Bought a new washing machine from them, I have a 1-year full on it…4 months since I started using it and 2 days ago it was saying error and I could not get it to work and all that. Called up customer service and told the problem and they said they’ll have someone come over and check it out. 3rd day today still nothing and not even customer service is helping me.

06-07-2026

Thomas   Netherlands

Received item with Japanese charger

The charger I got with my device was from Japan, after extensive email and whatsapp communication they decided to ignore me after coming towards scheduling the pickup of the item.

20-04-2026

Raul Strete   United Arab Emirates

They sell used, second hand devices. They reseal already used phones and sell them as new.

I ordered a Samsung Galaxy S25 from SharafDG’s website. When delivered, the the box was sealed and it looked fine so I didn’t think too much about it. When I unboxed it though, the cable was loosely thrown in the box, the protective foil was already removed from the screen and I could clearly see fingerprints on the frame of the phone.
With all these in mind, I contacted Samsung themselves to see if they can tell me when was the phone first used. After checking with the IMEI code, they confirmed to me the phone was already activated ONE WEEK BEFORE I EVEN PLACED THE ORDER.
So basically SharafDG took a already used device, put it in a box, resealed it and sold it as a brand new device.
The worst part is that I don’t know why it was opened in the first place. For all I know they could have installed a tracker or something to collect data in it and then sealed it back.
I contacted them in order to resolve the issue, but their customer support wasn’t helpful in the slightest.
The best I can do at this point in time is to warn others and hopefully save them the trouble of going through what I did.

24-03-2026

D   United Arab Emirates

Misleading product description and overpriced or

If there is zero star I will give it to Sharaf DG in UAE , especially thier online marketplace. They sold the Dyson Iwrap Coanda but sent me the oldest version of Dyson Iwrap I.d for a price 800 dirhams above the current market price. I paid 2300 instead of 1500. Contacted them by email twice and once by phone and once by WhatsApp to schedule a reverse shipping of the wrong item and for several days now no action from their side. Sitting at home with greasy hair for days it is emergency as I have no dryer or styler and can not go buy another Dyson for extra couple of thousands. Return in the store is not allowed which is so unfair and inconvenient

19-02-2026

RM   United Arab Emirates

Delivery and Customer Service

I bought an item in store for delivery when I moved into my new home. Thankfully I bought all my other items from another organisation. I waited all day for the delivery from Sharaf DG after calling and having someone verify that it will arrive by 7pm. It did not. I then called the next day and had them tell it me it would be delivered that day. The delivery partner however called and told me it would not be delivered until the day after (several days later).
This is the most useless service I’ve ever had from an organisation and I will never order from Sharaf DG again.

03-02-2026

Mohammed Zuber Deliwala   United Arab Emirates

Avoid Sharaf DG Marketplace – Delivered Damaged Goods (DOA) & Zero Support

I purchased a Samsung Front Load Washer (Order: W5611870-A) which was delivered with a major physical dent. Despite this being a clear Dead on Arrival (DOA) case, the experience has been a nightmare:

Unacceptable Timelines: Their support team is quoting a “10-15 working day” period for “supplier verification” just to pick up a brand-new, damaged machine.

Poor Management: They refuse to provide a collection date, repeatedly claiming “the team is not working” because it is Sunday, yet they were happy to take my payment 24/7.

Scripted Responses: I have spent days on chat being told they are “adding a note” or “expediting” with no actual action. They even tried to push me to a general call center to avoid escalating to a manager.

Marketplace Failure: As the platform provider for TEQ SOUQ ELECTRONICS, Sharaf DG is failing to protect the consumer from defective deliveries.

It has been several days without a working machine and no clear path to a refund. I am now officially escalating this to the Dubai Department of Economy and Tourism (Consumer Rights).

Advice to others: Stick to Amazon or Noon. Sharaf DG does not have the logistics or the customer service to handle marketplace issues effectively.

25-01-2026

Preeti   United Arab Emirates

Damage Product Delivery, Very Unprofessional After Sales Service , disappointing experience with Sharaf DG

Please do not buy any items from Sharaf DG, or if you do, make sure you thoroughly inspect the product inside and out before signing any document. You may even use binoculars to check for any scratches or dents. They dont give detailed rules about return or damage product return policy.
I booked a side-by-side fridge, and it was delivered to my place. At the time of delivery, the driver mentioned that we needed to clear the wall-side switch to place the fridge inside. We called a technician, who cleared the space, and we kept the fridge inside the cabinet. Only then we realized that we were not able to open the fridge door.
We immediately requested to exchange the fridge for a smaller size. The next day, the driver arrived for the return collection. After removing the fridge from our house, he suddenly claimed that there was a dent on the fridge, which was not visible inside the house. We were not shown the fridge properly from inside or outside during delivery, and we did not inspect it as the driver clearly mentioned that any issue can be handled within 7 days.
Later, we discovered that the driver had taken pictures of the unit outside our house without our presence, and only one front-side picture was taken inside. He never informed us to check the unit for any scratches or dents at the time of delivery and before signing the DN. Now the entire team is using our signed Delivery Note as a trump card and unfairly putting the blame on us. We did not even open or use the fridge—it was never installed, yet we are being troubled for returning the item.
May be they have a habit of delivering damaged or broken items to customers, and if you complain, they blame you for signing the material receipt note. Sharaf DG provides very poor service, and their staff is not aware of what they are selling or the specifications of the products.
Please avoid purchasing anything from Sharaf DG.

10-12-2025

Heba Atwa   United Arab Emirates

Extremely disappointing experience with Sharaf DG

Extremely disappointing experience with Sharaf DG.

My first online order W5515082 was cancelled after three days with no call, no email, and no explanation. I then placed a second order W5520662 which was also cancelled with zero communication. I contacted the call center several times, but the agents provided no support, no updates, and no clear answers.

I placed a third order W5525235, and now I’m being told that the item is out of stock in both stores and online — yet two weeks after my first order, the item is still showing as available on the website. This is completely misleading and wastes customers’ time.

Because of all these delays and cancellations, I also missed Black Friday offers to buy the item elsewhere at a better price. Their poor service has directly caused me to lose valuable deals.

To add to this, when I visited the Mirdif City Centre store, the prices for Yasmina AI Lite (AED 49) and Yasmina AI Mini (AED 149) were clearly displayed, yet the staff refused to honor them and offered no proper solution. The attitude was unhelpful and unprofessional.

This has been a consistently bad experience across online, in-store, and customer service.
❌ Misleading pricing
❌ Repeated cancellations
❌ No communication
❌ No support from call center
❌ Misinformation about stock
❌ Lost offers due to their delays

If this is not resolved properly, I will be filing a complaint with Consumer Rights.

— Heba Atwa

06-12-2025

Amirreza Amiraslani   United Arab Emirates

Always Delay!

A couple of years ago, I ordered a PlayStation online from Sharaf DG. The order was delayed, so I cancelled it, and it took nearly two weeks to receive my refund. Unfortunately, it seems I am experiencing the same situation again. I ordered a TV that was supposed to be delivered within one day so we could enjoy it during the UAE public holiday, but once again the delivery has been delayed, and it appears the same issue may repeat. I would advise others to avoid making the same mistake by purchasing online from this company.

29-11-2025

ERIA MULINDWA   United Arab Emirates

UNPLEASANT SHOPPING EXPERIENCE WITH SHARAF DG

Dear Sharaf DG Team,

I am writing to express my deep frustration and disappointment regarding my recent phone order, which has now been delayed for the fourth time. It has been over a week since I placed my order, and every time I call customer service, I receive the same vague response to “please wait.” This repeated lack of clarity and action is unacceptable, especially considering I urgently need this phone for my daily use.

What makes the situation even more disappointing is that when I asked to cancel the order and receive a refund, I was informed that it would take 14 working days to process. This means I could be left without a phone for nearly 21 days—an unreasonable delay for a service that prides itself on reliability and customer satisfaction.

I have spoken with multiple representatives over the past week, but no one seems able or willing to provide a proper resolution. I’m sincerely requesting that Manisha Singh or a senior representative take ownership of this issue and resolve it urgently—either by ensuring immediate delivery of my phone or by processing my refund without further delay.

This experience has been incredibly disappointing and has seriously affected my trust in Sharaf DG’s customer service. I hope this matter can be resolved swiftly and professionally

03-11-2025

Ali   United Arab Emirates

Extremely Disappointed with SharafDG’s Handling of My Order

I made an online purchase from SharafDG UAE on 21 October 2025 for several Steam Digital Wallet codes (2×200 AED, 1×100 AED, and 1×50 AED). The order was supposed to be delivered instantly, as digital products usually are.

However, only 350 AED worth of codes (1×200 + 1×100 + 1×50) were delivered. The remaining 200 AED code was never sent. What followed has been several days of frustrating communication: repeated promises, conflicting explanations (“technical issue,” “system error,” “high-value product handling,” and finally “out of stock”) — but no actual solution.

I’ve contacted SharafDG multiple times via WhatsApp, email, and phone. They acknowledged my complaint under reference #10596921 and even called me once, promising to call back — but never did.

It’s now been over four days with no refund, no replacement, and no clear communication. For a digital code purchase that should be instant, this level of delay and customer support is unacceptable.

I have always hated SharafDG for electronics purchases, and this experience has completely reaffirmed my perception of their reliability, transparency, and accountability.

If you plan to buy digital products or gift cards, I strongly recommend you avoid SharafDG until they improve their after-sales support and internal communication.

25-10-2025

Sandra sobhi   United States

2 weeks delay for one item

I had the worst experience. With sharaf DJ I ordered a dishwasher and a cooker. It’s been two weeks—while the dishwasher was delivered, the cooker is still “under process.” I called the call center several times, but they keep insisting that their system shows it was already delivered, which is not true. The whole situation is a mess, and I honestly regret not ordering from somewhere else
Order number W5286199

30-09-2025

Laith   United Arab Emirates

Sold me a demo apple watch W5238021-A

They deserve big zero for their services and products. I bought an apple watch from them and it appeared to be a demo watch that is not supposed to be sold. Now I can’t connect the watch to my I phone as it is already connected to a demo account. I tried tens of times calling the customer services, but always the same answer ” we will request a call back from Dubai mall branch” they of course never call. I ended up raising a formal complaint to the authorities in Dubai. My advice is never buy anything from Sharaf DG, they never care about customer after sale.

07-09-2025

Chrissie Javier   Philippines

Unresolved Cancellation Request Beyond Promised Timeframe

I am extremely disappointed with the level of customer service I have received.

I submitted a cancellation request on August 5th for order number W5197518, and was informed that it would be confirmed within 24–48 hours. However, it is now well past that timeframe and nothing has been done. I just spoke with a customer service representative who told me it still hasn’t been processed.

This delay is unacceptable and shows a clear lack of follow-through Sharaf DG’s Part. There is no clear explanation for the delay and nobody contacted me from their end. I was always initiating for an update and follow up.

11-08-2025

Saif   United Arab Emirates

Hisense refrigerator stopped working twice within 8 months from purchase!!

Sharaf DG is the most unreliable and unprofessional company I have come across in UAE. I purchased a double-door Hisense refrigerator from them in Dec. 2024 which stopped working within 1 month of purchase. They took away the refrigerator for 2 weeks and returned it back to me after some repair. Upon further investigation I found out that the Compressor, which has a 10 Year warranty was faulty in my refrigerator and they probably repaired and supplied me the same refrigerator, which has again stopped working after 6 months.

Neither Sharaf DG nor Hisense is willing to replace the defective refrigerator with a new, fully functioning unit nor they agree to provide me with a refund of my money. They are insisting on me to accept the same defective refrigerator for 3rd time, after repair!!

Who compensates the consumer for the losses – fresh fruits, vegetables, meat, fish, dairy products and other frozen food items that were spoiled / rotten and distress caused due to fault / defect in the product supplied by Sharaf DG?

Why there is no consideration and compensation to the customer for the inconvenience and agony which he has to endure??

09-08-2025

Bry   Philippines

CCTV DELIVERY

WE ORDERED LAST WEEK IN YOUR SHOP FOR 1 CCTV THEN WE EXPECT TO COME THIS WEEK. BUT YOUR DELIVERY AGENT ARE SLOW. WE CALLED HOW MANY TIMES TO THEM TO ASKED OUR DELIVERY. THEY ALWAYS TELLING US COMING.PLEASE DO SOMETHING ABOUT THIS. OR CHANGE YOUR DELIVERY COMPANY!!!!!

10-07-2025

SAJID TV   United Arab Emirates

Misleading and Dishonest Sales Practices at Sharaf DG – Mirdif City Centre

I’ve had two disappointing experiences at the Sharaf DG store in Mirdif City Centre that show a serious lack of honesty from the staff:

Laptop Purchase: My sister asked specifically for a black laptop. The salesperson assured her that black was available. But when she got home, the laptop turned out to be silver. We later found out this model doesn’t even come in black, meaning the salesperson completely lied just to make a sale.

Apple Watch Purchase (03/05/2025): My sister bought an Apple Watch Series 10 and was told it doesn’t come with any warranty, unless she pays an extra AED 215 for one year. She paid, but later we found out that Apple provides a 1-year warranty by default. They misled her into paying extra for something that was already included.
This is unacceptable and unethical. It’s clear the staff is either not properly trained or is deliberately misleading customers. I hope Sharaf DG takes this seriously and improves their service.

05-05-2025

Bassel El Sayegh   United Arab Emirates

Very Disappointed with Sharaf DG – Poor Service and Delayed Resolution

I recently purchased a laptop from Sharaf DG, but unfortunately received the wrong item. While mistakes can happen, what’s unacceptable is the lack of proper customer service and the long delay in resolving the issue. I was told it would take 16–17 business days to exchange the laptop – that’s nearly a month!

I rely on this laptop for work, and this delay has caused major disruption. The customer service team has been unhelpful and offered no real solutions to expedite the process or support me during this period. There’s a clear lack of accountability and urgency.

Very disappointed with the experience. I expected much better from a major electronics retailer. I won’t be shopping here again and I hope others think twice before doing so.

03-05-2025

Anonymous   United Arab Emirates

Sharaf DGS+ Insurance scam

Sharaf DG – A Warning to All Customers
I purchased an iPhone 16 Pro and paid extra for Sharaf DG’s
“DGS+ Insurance” plan, based on a clear promise that I would get immediate replacement if anything happened.
When I actually needed help after an accident, Sharaf DG refused to replace my phone as promised, delayed the process, and made me go through endless excuses.
I paid AED 799 for DGS+ — the same price Apple charges for real AppleCare+ – but got a service that did not deliver what was promised.
In the end, I had to buy a completely new phone, meaning I paid double what I should have.
This experience shows that Sharaf DG’s insurance promises do not match reality.
If you value your time, your money, and proper service, be careful before trusting Sharaf DG’s insurance plans.

29-04-2025

Hasanthi Devendra   Sri Lanka

Regarding over charge for credit card without informing extra amount

Dont by products they didnt guide cutomers properly on payment methods. I bough macbook recently when i pay with card they ask for currency type when i said my currency type they processed payment. And it took huge amount for bank processes. They didnt inform customers about extra charges. When I complained they are saying machine was handover to me and i did the payment and value is showing in machine. Which is wrong. Cashier took my card and ask for currency and did the payment. The customer complain that email is sending same email every tike i questioned. If you are using credit cards for purchasing dont go to this shop. These people are blindsliding tourist and take money

07-04-2025

Ester   Italy

Delivery

Been waiting and calling the while day for a fridge delivery that never arrived. I am still awaiting to know date of delivery, in the meantime I live without a fridge and all my groceries went to the garbage.

06-04-2025

Anush   United Arab Emirates

PLACING AND ORDER NOT SUPPORTING AT ALL

They give fake excuses complaining about the reputed bank as issues. I am extremely disappointed with the service and unprofessional approach of sharf dg.

28-03-2025

Haissam Wakeb   United Arab Emirates

Untrusted electronic shop in UAE

The most untrusted electronic shop in UAE after making an order for TV with full payment confirming of delivery 1-2 days. I called to follow up, and they said it would be delivered in one week because it’s out of stock. so why take the order and full payment first place!!!!

22-02-2025

Aman   United Arab Emirates

Misleading Staff and Fraudent Management

I purchased a tv from them Sharjah city centre store and as per offer they said special promotion of 300 aed discount is there if you purchase today.

The sales guy got it approved from the store manager.

I agreed and paid the full amount after discount

After a day i get a call for asking to pay the discount amount of 300 as it seems the management didnt approve

Like seriously

They are not ready to refund me my money and forcing me to pay the 300.

Totally unprofessional and fraudent company

Giving false statements and misleading customers

Guys they will give good offers but later on come up with excuses

In the past faced delivery issues with them

Do not trust them and avoid going ahead with them

Look for alternates

27-01-2025

VIKTORIIA ERMANTAS   United Arab Emirates

Never order online!

I placed an order for a toaster on uae.SharafDG.com as part of a promotion on January 12 (Order #W4884723).

On January 13, I received a call informing me that the delivery would be delayed to the next day. I agreed to wait.

On January 14, I got another call saying the item was out of stock and that my order would be canceled. However, after two days, there was still no cancellation update in my account—the order status remained “shipped”, even though the item was not available.

On January 17, I contacted customer service, and they told me cancellations take up to 48 hours, but it had already been longer.

On January 20, I reached out again, and the order was still not canceled in the system. They assured me that a refund had been processed but refused to provide a reference number for my bank. No refund has been received.

This store has:
❌ Not canceled my order in the system for over a week
❌ Falsely claimed that a refund was processed
❌ Continued selling the same item on their website
❌ Held my money, preventing me from ordering elsewhere

I am left without a toaster and without the ability to reorder. The service is absolutely unacceptable.

20-01-2025

Jael   United Arab Emirates

Receipt

How do you bill someone a laptop worth 1999 aed and they give you such a bill not even written model number etc no warranty. I wouldn’t recommend

14-01-2025

basel   United Arab Emirates

Customer service and delivery

Don’t buy home appliances from sharaf dg. The worst customer experience and delivery ever. they will promise you something and never keep the promise i can go into depth and explain what happens but i already lost too much of my time today fighting with them and i don’t want to be waste more but take my word for it and stay away from that shop.

08-01-2025

Agni GURUNG   Nepal

Disappointing Experience with Sharaf DG

I had a very unpleasant experience with Sharaf DG’s online portal. They advertised an attractive discount, which prompted me to place an order. However, shortly after making the purchase, they canceled the order without providing any clear justification. It seems like these promotions are solely for advertising purposes, as they fail to honor them when a customer genuinely makes a purchase.

To make matters worse, the money I paid was held up, adding unnecessary inconvenience. When I tried reaching out to their customer support for assistance, I found their service to be utterly useless. They didn’t offer any solutions or show any concern for the customer’s plight. It’s clear that Sharaf DG does not value its customers.

I would strongly advise against trusting their promotions or relying on their customer support. Such practices damage customer trust and reflect poorly on their brand.

31-12-2024

JAMES   United Arab Emirates

CUSTOMER SERVICE

THIS IS THE WORST STORE EVER. PLEASE DONT ORDER HERE BECAUSW THEY WILL JUST WASTE YOUR TIME. ALSO, THEIR AGENTS ARE ALL LIARS, IVE TALKED TO 4 OF THEIR AGENTS AND ASSURED ME THAT MY ORDER WILL BE DELIVERED TODAY BUT GUESS WHAT, NO ONE CAME TO DELIVER!!

ITS VERY UNPROFESSIONAL AND UNETHICAL. DONT EVER ORDER HERE. ITS A WASTE OF TIME AND MONEY!!

30-12-2024

Enrico   United Arab Emirates

Don’t buy from them – Very bad delivery and customer service

I ordered a refrigerator (Siemens iq300) a week ago on their online shop, and they haven’t yet installed it. I’ve been calling their Customer Service every day and every time they tell me “it will be installed today, you will receive a call from the delivery team today”. However, no one has ever called me back and the fridge is still not installed.

12-12-2024

mona   United Arab Emirates

siemens dishwasher silver inox shown but came black inox

star rating zero
i bought siemens dishwasher from mankhool branch sharaf dg. They showed me silver inox colour and put code for black inox and i paid . I called and asked after recieving reciept by email they said dont worry we used only code, colour silver will come. i called through call centre 3 times to confirm about colour same answers were given. At the time of delivery it was covered by blue sticker front part. i asked delivery person about colour he said dont remove sticker in any case of change will be a problem and he confirmed it is silver below sticker. They installed and after removing sticker it was dark black in colour. I called they said now it is installed we will not do anything. On website showing silver picture and written down black inox. Silver colour siemens has different code and black has different code but they used silver picture under code black inox. They corrected on website when i told them but refused to take back. After 3 weeks mankhool sharaf dg said will change colour . I asked is it going to affect the salesperson . They said on phone will cut from his salary. I asked to let me talk to manager till now noone called. i dont want to cut money from anyone salary. But this all 3 weeks with wrong delivery of machine gave me a lot of stress.
It is clearly big mistake on website (wrong colour shown with wrong colour code), then salesperson(who did not check properly) ,then 3 times call centre and then delivery person.
I dont want any staff to get affected in anyway because of this but i got a very bad experience .

12-12-2024

Jeanette Alway   Canada

Customer services

They are totally unprofessional and false.
Thet seem to fill in their own customer services as I could not. I was not answered by any there services. WhatsApp left me hanging. Customer service never called me back. They filled in their own survey and when I called head office they just put me on hold and I never got through to anyone. Useless. DO NOT ORDER ANYTHING ONLINE. DO NOT USE EXPRESS SERVICES IT IS NO EXPRESS.

12-12-2024

Henriquet   United Arab Emirates

Avoid sharaf DG

to be avoided absolutely, the most lamentable delivery service in the UAE, catastrophic after-sales service, sellers just there to take your money with false discount which are no longer possible as soon as you arrive at the checkout

09-12-2024

Florian Ciuca   United Arab Emirates

Sharaf DG DELIVERY

If I could give 0 stars for Sharaf DG delivery, I would!! The item was supposed to be delivered on 1st of December, we made countless follow up calls and the support center was so useless and unprofessional. 7 days later only standard answers and no solution. We had to insist to pick up the item ourselves, else they had no intention of delivering.

Zero customer service, the reviews reflect this. Avoid at costs! Waste of time and money!

06-12-2024

Ahmad ali   Ethiopia

Staff incompetency/Bad behavior

A staff named Francis at sharafDG Deira is so very rude and disrespectful even with his colleagues, dragging and abusive – he has no product knowledge and forcing products on me even after explaining to him what I actually needed, very unpleasant experience with him 😡 😡

04-12-2024

Jasmine   United Arab Emirates

Horrible experience

Don’t buy from Sharaf DG. Bought a dishwasher that doesn’t clean the dishes. Technician came twice and confirmed to us that it doesn’t work properly but reported back to the company that it was nothing wrong with the unit so then they refused to change or refund. After 1 month of talking to them we still didn’t get any response. Troy fraud like manner and a horrible experience being our first time buying something from them

12-09-2024

Jayan Thomas   United Arab Emirates

Pathetic Customer Service

Pathetic Customer service.
Laptop of Lenova bought in June from Sharaf DG the screen damaged on its on while doing a presentation in front of 2 clients with no visible physical damages. Clearly a case of laptop issue. As usual Sharaf DG wanted to blame on me and called to ask payment of 700 AED to change which i refused and asked for a senior manager to call. No calls for 4 days and again I had to complain on chat bot and then another person called saying they were trying to call and number written in their records was 0501500430 while my number is 0501400430. A blatant lie because the service report has my correct number and the sms while handing over the laptop also came to my number. A clear example of the deceitful methods of Sharaf DG which will be now highlighted in social media/ twitter/ DED / Lenova etc.. The today i receive the message –

as under This is to notify you that the job submitted with Ticket 8487048 is already completed, you may visit the Customer Care Desk at the store for collection. Please ignore it if it’s already collected.

For further details, you can contact 600502034 or write us at [email protected]. –

And i go to the Mankhool branch to be handed over the unrepaired Laptop with no regrets. The message to collect the laptop clearly shows the deceitful and unscrupulous methods adopted which will not be let gone. This is after having extended warranty for two years and the attitude is you complain to whoever.

02-09-2024

R   United Arab Emirates

Don’t buy anything there – doesn’t work & worst customer service

They lie about the product, they sold me a dryer that doesn’t even heat, they took it to see what’s wrong with it- never found the problem nor are sending me the manufacturer specifications, they don’t respond other than robot like “be sure I will help you” and they never returned the new machine to me nor replaced it nor refunding nor responding. The worst company every, never ever buy anything from them

15-08-2024

Aoife   United Arab Emirates

Customer service

Worst customer service ever experienced. They not get product delivered despite contacting them multiple times over a week and now am struggling to get a refund. Every time I speak to them they have no record of the previous contact but assure you everything is sorted only to turn out that it hasn’t been. Honestly the most frustrating experience and total waste of time.

11-08-2024

Meesh fdo   Sri Lanka

Purchased a speaker

Purchased a speaker on 6th of Aug and the staff said it will be delivered on next day (So we purchased it). Today is 9th of Aug and we are flying today. Unprofessional work. Not recommended at all. Not helpful after purchasing.

09-08-2024

suhas   United Arab Emirates

Customer service, product

We recently bought Hitachi refrigerator and acer desktop from mankhool shop
The refrigerator didnot show proper colling
we exchanged our old one which was in working condition
they took away our old one
the new one not working
technician visit after 48 hrs
too late
in scorching summer without a refrigerator

08-06-2024

Sarah   United Arab Emirates

Incorrect installation and putting customers life in danger

Very bad customer service and handling of the complaint. It was not professional. They sent a technician to deliver an electric cooker, and he installed it himself, even though Sharaf DG does not offer installation services. He installed it incorrectly, which caused the electricity breaker to go off in my apartment when I used the item. Thankfully, the socket did not burn, and nothing else happened to me. Sharaf DG hires uncertified people to install cookers, and the technician installed a plug without my permission.

21-05-2024

B malik   United Arab Emirates

Item delivered with damage packaging

I order the product from sharf dg it’s packaging is damaged and delivery late unprofessional service

09-05-2024

Mahmoud   United Arab Emirates

Dishwasher repair

I bought my dishwasher from Sharaf dg a year ago and i bought extended warranty for 2 years. And it happened that i need to fix it. First they work and give the job to a supplier who know nth about my dishwasher brand. Second they are very very very bad in everything. Timing, professionalism, communication literally everything is bad.
They took my dishwasher and they dont answer my calls or msgs. And when i speak to sharaf dg they say sorry about this, will check and get back to you. Same answer and same bullshit everyday .

06-05-2024

Ala   United Arab Emirates

Worst customer service experience

The call center including their senior team are a joke. Never delivered on time despite my mega order which was close to 100K. Call center team are totally lost – no customer obsession and they are dishonest. Never again with Sharaf DG

30-03-2024

Mumtaz Kashif   United Arab Emirates

Bad experience

Very bad service
Sale persons just want to make sales and upon delivery things are out of stock
On call back no reply and now put the number on busy
Call center never come back
So disoppionted

26-03-2024

Catherine   United Arab Emirates

Return of washing machine

The washing machine i bought jan 9 2024 and was delivered to me jan 13 2024 broke down exactly 20days. They refused to replaced nor refund my money. They replaced the rubber belt on feb 8 and again issue started again. Loud banging of tub against the wall of the machine and grain of sand sound while spinning.
Again still refusing to refund after taking the unit back with them.
Seriously bad business, bad customer service and selling defective units and not refunding.
Selling fraudulent items.
Despicable.

24-03-2024

Karim   United Arab Emirates

Most horrible customer service

The worst experience ever, do not buy anything from sharaf DG. I bought 3 kitchen appliances from the store after providing all the measurements they assured me that everything will fit perfectly and installation will be taken care off upon delivery. Upon delivery the guy told me gas hob is not going to fit and marble needs to be cut by someone else before they can fit it in and he left the other equipment uninstalled promising he’ll come back the day after. That’s the last time I’ve seen anyone back, in the meantime have contracted external company to cut and it in the gas hob. The rest is still pending installation waiting for a week now and 50 calls later to SD and Homewide delivery. They’re literally bouncing me between them. Horrible customer service!! Never again 👎 👎

22-03-2024

Benish Rizvi   United Arab Emirates

Delayed delivery

I made an online purchase because i though its convenient for me surprisingly next day i got the email that you order is out for delivery instead they gove me 18 march delivery date i was very happy that they are so quickly fulfilling the order but alas these people are incompetent its 19th March but i still didn’t get my order i am giving then 1 star even they dont deserve it

19-03-2024

Rovhian Buiza   United Arab Emirates

Disappointing Delivery Experience with Sharaf DG

I recently placed an online order with Sharaf DG, expecting the promised 24-hour delivery. However, it’s now Sunday, and my order is still nowhere in sight. What’s more perplexing is the tracking status claiming non-delivery due to my mobile being switched off. I never turned off my phone, and my husband, friends, and family can attest to that.

This experience has been frustrating, with the delivery time far exceeding the advertised period and the provided reason for non-delivery being completely inaccurate. I hope Sharaf DG addresses these issues to improve their service reliability.

10-03-2024

mah   United Arab Emirates

dont buy online from sharaf dg

i have ordered a tablet and then immediately canceled.
they sent me the tablet and deducted the money from my bank account.
i hade to call /email them for 6 days so they return the item and refund me.
the customer care people are young, inexperienced, unprofessional, and unreliable.
you cant even trust what they are saying: they will tell you they have canceled the order, while they didnt!!!
i was not getting any cancellation email.
it was a headache, a real headache that made me regret buying online from them.

29-02-2024

Antonio   United Arab Emirates

Online shopping

I bought a TV online. The next day I received an email that i did not confirm my method of payment. I chose cash payment as it was the first time for me to use their online shopping, was’nt comfortable using my cards.
So the next day I went chatting online with an agent, Ashraf.
After I had sent him the confirmation email, my conversation was cut and cold no longer establish connection with their customer support afterwards. When i went back to check the item, it was showing sold out!
Item ref LG UHD 4K TV 50 inch UR78 series with Magic remote HDR WebOS Smart AI ThinQ HLG AI Sound (5.1ch) 2 Pole stand 2023 – 50UR78006LL-AMAE

26-02-2024

??   United Arab Emirates

Installation Service

I ordered a washing machine and no option that installation is not included or need to purchase, cause whenever you buy an appliances, installation option is there. So I requested and paid the installation service. My time slot is 9am-12Pm Feb 17 no one came I complain to customer service around 11am they said someone will back back but no one call me, I called again and they said its already scheduled but its 2PM!!!!!!!. We left the apartment already to do doctors appointment and reschedule it on Feb 24 Saturday. at exactly 9am. On saturday they came at 11Am LATE AGAIN!!!!! and I told the guy to come back at 1PM and he said he cannot come back cause he left the area already. As if its our fault!!!! I called customer and they only repeated answer is someone will me back for A 100 TIMES. I answered that we have to transfer the service to another team and they okay they will transfer I awaited again 2hrs for the call back. NO ONE CALL ME. So I call again the customer service for a million times and they gave me the SAM ENUMBER OF THE GUY who same and said he will not come back because he left the area.
IS THIS SERIOUS??? FIRST TIME PURCHASING A PRODUCT AND THIS IS WE EXPERIENCE? WOW WHAT A POOR SERVICE AND A USELESS CUSTOMER SERVICE

24-02-2024

Padam   Nepal

Bad service

Very bad customer service. Mobile Accessories specially iphone charger adapter is very bad. Staff insist to customers with product which is not good at all.

20-02-2024

Luke   United Arab Emirates

Very bad service with useless Customer care agents

I bought a monitor from their online shop. The delivery is already 3 days late and still not received. Each time I talk to a Sharaf DG Customer care agent they all have the same message “We will escalate accordingly” but nothing happens and no one will call you back. Tried contacting the courier “TEAMEX” who also did not answer their calls. I’m stuck without a monitor not knowing if I will ever receive it. This is the last time I bought anything from Sharaf DG.

15-02-2024

HYSSNA   United Arab Emirates

NO SUPPORT FROM CUSTOMER SERVICE

An order for Microwave oven and LG refrigerator was placed together on 31st Jan and the payment was done online. The Microwave was delivered to our work site at sharjah on 4th Feb while despite regular follow up for the refrigerator the delivery was not made. there was no courtesy call too for the delay in delivery. We have now been penalized by our client for late delivery . The order was cancelled from our end as there was no support from the customer service. Its one of the worst service.

10-02-2024

Tetiana   United Arab Emirates

This is the worst store and chain of stores there can be.

This is the worst store and chain of stores there can be.
I am even silent about how indifferent and unprofessional the employees behave.
I ordered Apple AirPods Max- Space Gray headphones as a gift, my order number is 7354056 and reference number is W4343356.
These headphones had problems connecting to the phone.
And then they stopped working altogether (less than a month later).

I contacted the store to confirm that they are original so that they can be repaired by the manufacturers – to which the Sharaf DG store simply replied – they are original. ALL. NOTHING MORE.
Then the headphones were taken for diagnostics and kept for a month (in order to write a conclusion, they are original – without any confirmation) and indicated that they NEED A SERVICE REPLACEMENT!!!
And they returned the same headphones to me without replacement.
(by the way, I contacted them many times and in total the headphones were diagnosed 2 times for 2 whole months and each time they simply returned them.
The last time they were brought and thrown under the door of the house.
And now they stopped answering.
If you buy a Sharaf DG, be prepared for the fact that they will bring you some piece of plastic that turns out to be defective.

And the funds will not be returned, because you opened this junk.

This is a terrible store. I will not advise anyone. And I will do everything so that the world knows how you work.

02-02-2024

Girish Vadakkoot   United Arab Emirates

Irresponsible

Bought a washing machine online and everyday morning will promise to deliver the same day but by evening will postpone to next day. Worst management, worst irresponsible and un professional people.

31-01-2024

MUHAMMED ASLAM   United Arab Emirates

SHARAF DG GIFT CARD

I recently had an unfortunate experience with Sharaf DG that has left me disappointed and frustrated. It revolves around their gift card refund policy, which I believe is a clear case of deceptive practices.

Upon returning an item and expecting a straightforward refund, I was issued a gift card instead of the cash refund I anticipated. While this alone is inconvenient, the real issue lies in the restrictions placed on the use of the gift card. Sharaf DG states that the gift card can be used for any purchase, but there’s a catch that they conveniently fail to disclose upfront.

The gift card, it turns out, cannot be used for any future promotions. This limitation significantly diminishes the value of the gift card, turning what should be a flexible form of compensation into a restrictive trap. It’s disheartening to see a company resort to such tactics, withholding crucial information from customers until after the transaction has taken place.

What’s particularly frustrating is the lack of an option to receive the refund in cash. Many businesses offer a choice between a cash refund and a gift card, understanding that customers may have different preferences or urgent financial needs. Sharaf DG’s decision to limit refunds to gift cards feels like a calculated move to ensure customers remain tied to their platform, unable to fully utilize their refunded amount.

The gift card terms and conditions, when closely examined, reveal the extent of this deception. By not fully disclosing the limitations upfront, Sharaf DG is effectively cheating its customers. It’s important for consumers to be aware of these hidden clauses before making a purchase, as they can significantly impact the overall satisfaction with the transaction.

In conclusion, Sharaf DG’s gift card refund policy leaves much to be desired. The lack of transparency and the imposition of restrictions on the use of the gift card are clear indications of a company more interested in retaining customers within their ecosystem than in providing fair and honest service. I hope Sharaf DG reevaluates this policy and prioritizes transparency and customer satisfaction moving forward.

24-01-2024

Nass   United Arab Emirates

Repair of laptop

I bought a laptop from sharaf DG and after 1 year it needed repair. They said it will take 10 to 14 days for the repair. After numerous attempts to follow up to know status, it was impossible to get someone on the phone I had to drive all the way to ask about the status and I was surprised to know after 2 weeks they didn’t even start the repair!! The staff was clueless and so rude! And after a big push I got a call next day asking us if they can start fixing it! My daughter has studies and she’s been without a laptop for two weeks. We get a call 3 days later saying they still don’t know when it will be ready. In a nut shell I highly advice no one buys anything from such poorly managed enterprise as they don’t care the minute you buy the item. Customer service is below 0!! Un trained people with no honesty!! I am a firm owner in UAE for the past 25 years and I haven’t dealt with such low grade retailers. I am escalating this to the top although I’m sure if I was the CEO of this company with such low grade review overall rated as 1 I would be so concerned!

22-01-2024

Nizar Alshubaily   United Arab Emirates

Extended Warranty

I will Not buy from Sharaf DG again. Their Extended Warranty is useless. Our dryer broke down, they picked it up for repair and a few weeks later with no news, we are suddenly informed by the repair company that the specific component is Not covered by warranty. I called Sharaf DG and they couldn’t explain why, nor could they explain where exactly in any document this was written.
But unless I pay a price, my kidnapped and expensive dryer will not be returned.

21-01-2024

Nass   United Arab Emirates

Repair of laptop

I bought a laptop from sharaf DG and after 1 year it needed repair. They said it will take 10 to 14 days for the repair. After numerous attempts to follow up to know status, it was impossible to get someone on the phone I had to drive all the way to ask about the status and I was surprised to know after 2 weeks they didn’t even start the repair!! The staff was clueless and so rude! And after a big push I got a call next day asking us if they can start fixing it! My daughter has studies and she’s been without a laptop for two weeks. We get a call 3 days later saying they still don’t know when it will be ready. In a nut shell I highly advice no one buys anything from such poorly managed enterprise as they don’t care the minute you buy the item. Customer service is below 0!! Un trained people with no honesty!! I am a firm owner in UAE for the past 25 years and I haven’t dealt with such low grade retailers. I am escalating this to the top although I’m sure if I was the CEO of this company with such low grade review overall rated as 1 I would be so concerned!

20-01-2024

Abdul   United Arab Emirates

Unreliable Express Delivery Service and Poor Customer Communication

I recently made a purchase of a cellphone from Sharaf DG, opting for their express delivery service with an additional payment for prompt service. Unfortunately, my experience has been far from satisfactory.

After receiving confirmation through the Sharaf DG portal and engaging in a chat with their customer service, I was promised a same-day delivery. However, the delivery never transpired. Subsequent attempts to coordinate with the courier driver resulted in unfulfilled assurances of a delivery by 6 pm on the next day.

Despite multiple interactions and promises of same-day delivery, it’s now the fourth day, and I’m still waiting for my parcel. Disappointingly, when I reached out to their official email, the response was unhelpful and included misinformation.

Today, I received another call assuring delivery before 6 pm, yet the parcel has not arrived. This ongoing delay, coupled with poor communication, has been highly inconvenient and frustrating.

I hope this feedback prompts improvements in the reliability of your express delivery service and enhances overall customer satisfaction.

19-01-2024

Muhammad   United Arab Emirates

Piece of crap

Pile of dung.I had a disappointing experience with both the customer service and management. My order, which was promised for next-day delivery, did not arrive on time. Upon contacting customer service, their response was unsatisfactory. They suggested I should collect the package from the courier myself. This approach felt unprofessional and was quite frustrating. Overall, the service was subpar and the management’s handling of the situation was ineffective.

18-01-2024

abdul   United Arab Emirates

product didnt delivered

BEWARE OF THESE FRAUDSTERS.
from my personal recents experience i have purcahsed a dishwasher from online sharaf Dg
after purchasing in few days i got a mail of delivery but i havent recieved the product
and it was showing delivered, what the hell it was, dear customers kindly do not buy anything from the Sharaf dg
they use our money and they dont deliver the product i am waiting for the product from last 10days and there is no inofrmation from the sharaf dg and today one of thier person called me and telling the product is out of stock and they wont be deliver, if the item is not available then why the Hell sharaf dg put the stock? and afeter that they tell the item is not available,its Absolute fraudsters

18-01-2024

Lilybeth Mendoza   United Arab Emirates

Bought an iphone 13

I bought an iphone 13 for just almost 4 months of ussge suddenly the battery of the iphone stop charging. I paid for a new iphone but they give me a refurbish item. Customer service is not helpful at all. Even the supervisor of the customer service cannot solve the problem, i dont know i think his just a decoration in the department who cannot solve tge problems of the customer.

30-12-2023

Seyed   United Arab Emirates

Poor customer service

I orddred a z flip and they gave me a saudi version.
I have raised a return request but howevever no response from the reluctant team

21-12-2023

Sheila   United Arab Emirates

ITEM NOT DELIVERED

Big company but the worst online shopping with very bad service. Purchased mobile online with express delivery Dec 6 and until now it’s yet not delivered. I even told their customer service about their courier but it seems that they dont care at all. I even suggested to pick up the item to their nearest store but according to them its not allowed. They are only giving you details based on what they only see on their computer and will not do anything to help.

13-12-2023

Jasmine   United Arab Emirates

Item not delivered on said time

Very bad service. Never expected this from them. I finally cancelled my order

11-12-2023

Shan Salim   United Arab Emirates

Online Delivery

This is the worst online shopping shops in UAE. They operate as scammers not reliable I regret shopping here…. I booked a mobile to take to my country with their express delivery and didn’t get it till the day of my departure.
If you call the customer service they don’t have a clear answer… They have assigned a very bad company for delivery.. Anyone who wants to get their order on time should not try to purchase from them

10-12-2023

Dirk Geraedts   United Arab Emirates

purchase of a defect gas cooker

In January of this year, I purchased a gas cooker on line from the Sharaf DG website. It was 90 cm Admiral Gas cooker. I used the pits from day 1.
In July i used the gas over for the first time as it is quite big, and I used my air fryer for my daily needs.

On the first use in July of this year, on opening the tempered glass door, the inside glass pane shattered in a thousand pieces. Clearly the badly tempered glass plate could not take the thermal shock by being exposed to the oven heat to the air-conditioned kitchen air.

I filed a complained and for the last 4 months now I have been discussing with everybody involved to get this resolved.

First Sharaf DG claims it is a mechanical defect and that that is not covered by warranty. Then they started arguing that it is actually a 3rd party delivery. Then the manufacturer started misrepresenting the facts, stating that it was used intensively for 10 months. It was used only one time and that is the time it broke! So it seems Sharaf DG can sell you a defected product and can then walk away from its responsibility?

After more than 4 months of arguing I am still stuck with a cooker which oven only functioned once!

Never again…….

27-11-2023

Ned   Malaysia

purchased Dell Laptop XPS 15

This place mostly handel by Pakistani and Indian people which they have not been told that this country is not like india or pakistan to deceive potential customer to sell the product. They are working in Dubai with the same attitude. Unfortunate they assigned a pakistani man to help me purchase the laptop and he pushed me to buy additional items constantly. It took him more than 2 Hours to install microsoft office on the labtab. Finally he asked the management guy to help him. It seems there are no strict criteria to hire staff at sharaf DG shops.

26-11-2023

Omar   United Kingdom

Worst shopping experience in Sharjah

I purchased what I was made to believe were noise cancelling earphones. When I got home it turned out they weren’t noise cancelling so I returned them the next day. To make the return I was made to wait in the store for 2 hours claiming they had technical issues with their IT system while customers next to me were being sold items normally without delay. I was then charged what they called a “restocking fee”. The worst part is that they charged me VAT on returning the product which I believe is fraud.

25-11-2023

Mae S   United Arab Emirates

Defective Product | Unsolved issue

It is very disappointing that I received a defective item, I requested a return/pickup (for them to check/ replace it) but until now nothing has happened. I called and sent messages and emails but they’re all saying the same thing but not taking action. This is very frustrating as I am leaving the country in a few days and I am still having this issue with their product and service. Their response is very generic

23-11-2023

Amer masoud   United Arab Emirates

Bad services , lei , Untrustworthy

One of the worst companies in maintenance, liars, and untrustworthy. I absolutely do not recommend buying anything from them

05-11-2023

Xname   United Arab Emirates

Warranty

No honesty, we have purchased the premium warranty for my iphone 14 pro and they said it needs to be repaired and will take 15 days to be delivered back to you, plus of this i have to pay service fees.
This will be the last time to buy from your store.

01-11-2023

Ahmed   United Arab Emirates

Unprofessional store

I tried this store two times & the experience is getting worse everytime
They took my money & cancelled my order after 7 days & sent me a message that they will refund me in 14 days!!!!
Why do you sell products that you don’t have??!!!
Really unprofessional 👎👎👎

29-10-2023

Ahmed   United Arab Emirates

Unprofessional store

I tried this store two times & the experience is getting worse everytime
They took my money & cancelled my order after 7 days & sent me a message that they will refund me in 14 days!!!!
Why do you sell products that you don’t have??!!!
Really unprofessional 👎👎👎

28-10-2023

Farbod Nassiri   United Arab Emirates

Online Purchase Experience

Never buy anything from Sharaf DG online store.

If for any reason something is faulty with your item, they will never help you out or sort it out.

In my case, I have received a defective fridge and I have opened a case with them from day 1, now we are on day 24 and they have not bothered to resolve the issue, collect the item, and refund my money. Only excuses to change your mind to keep the defective item.

Unprofessional and unskilled technical team and customer service.

YOU HAVE BEEN WARNED…

28-10-2023

Dikila   India

Staff

I would like to complain about the staff in the store as as soon as we entered the shop there was 3 boys who was laughing at us which I felt uncomfortable as we went there to purchase iPhone 15 as we did also u can check my bill as the same name I purchased 100063112500003
It’s was a very bad experience and I will never visit the shop again as they need to learn some manners but the lady Simran she assisted us very well and even the guy(suriya)who did lamination for our phone was very professional .

26-10-2023

David Lee   United Arab Emirates

Iphone 15

I ordered a new iphone 15 as a birthday present for my wife. Now that thet are about to deliver, they say the delivery person will open the phone and activate it, otherwise they will not deliver. So after paying 6000 aed my wife will get an opened present. Sharaf first take your money and then they do as they please. Stay away from this people, better buy from Apple or Carrefour or any other place. Last time I fall for their scams. ( just take a look at all their terrible reviews everywhere. Wish I did )

24-10-2023

Vijay   United Arab Emirates

Disappointing experience with Sharaf DG

If I regret anything in my 18years life in UAE, that is buying Samsung brand washing machine from Sharaf DG. I bought this product on 6th Sep. 2023, got delivered on 8th Sep. 2023 – and 4 days later the problems started. It started leaking through the doors, reporting this to them is the himalayan task – as their customer service number rarely answer calls, had to make multiple calls wait for more than 30 minutes in each call. Now the second part is informing the issue to the team – it seems they are trained not to listed to customer. Finally after multiple attempts they filed my case and it will take 2-3days for them to assign the technician. 2 days later someone from Jumbo called as service partner for Samsung and asked to repeat the complaint i reported. After explaining the whole story Jumbo said it will take another 2 – 3 days for them to assign technician. 2days later technician visited and first claimed the problem it is because of misuse and not covered under warranty – and the misuse is clothes might have touched the rubber gasket in the loading area 😂. Then i asked to load clothes without touching the rubber gasket – which no one can do and so agreed it is defect and agreed to replace under warranty. 2 days later he brings the parts to fix it. The way he tried to fix was clearly showing he have no idea about how to fix it. When i asked he said it is the first time he is attending this model machine. After hours of HARD WORK, he replaced the part and issue sorted.

now it gets to the 2nd phase – the machine started making loud noise. i had no choice other than going through task of reporting through Sharaf DG. Managed to file another case and after few days same technician visited. He just opened the machine and said might be because of some lose parts and tightened some screws and said it is fixed. He was in a hurry to leave the site and didn’t even wait for 15minutes wash time to check. What happened after this episode is the problem got worse the machine started making louder noises, squeaky sounds – we were really afraid to run this machine with this issue. As there was no choice other than reporting – i did. Again the same technician called and asked for time to visit to fix it 😀. While asked if this is not fixed with his visit (which i knew wont happen) what next – he said he will send another set of people to take the machine to their service center for repair and then return. That makes it 6visits for fix a brand new 2023 model washing machine…!. this was not acceptable to me. All these stories i was updating Sharaf DG with no assistance from them. Moreover their so called customer service team called me after a month to check if the machine was delivered on time – Wow…!. When asked why is he not addressing the latest concern reported, his response was we have “N number of tickets open”!. And he accused saying i am shouting on the call … which anyone will do other than me after experiencing all these

even after visiting Sharaf DG brand is Shk. Zayed road, there was no support from them and i was forced to file a complaint in DED.

Lot more happened and happening after filing the case with DED and the case is still open.

The point what i am making here is, Sharaf DG is did not extend any support in fixing this and claimed Samsung needs to fix this. And moreover, when they asked by e-mail to share my experience – wrote all these explained and they replied saying they wont publish my feedback… and now i know why.

Today the machine brought its first reported problem – water leak and reported again with Sharaf DG.

Sharaf DG Team – i am long standing customer with your business and i regret for that now. I was lucky enough not to face any problems with my previous devices (nothing great of you guys, but because of the brands i chose), when something happened you guys are turning your faces and pointing to the manufacturer. Do you guys have no any responsibility to address and fix a faulty unit that you sold?

i am not expecting any favorable reply or actions, this is for everyone on this platform to know what i experienced from you guys.

21-10-2023

ALexander Wiesengrund   United Arab Emirates

Service impossible to reach !!!!

I tried several days on all channels to get information about a repair …
Impossible … No answer trying for hours only recordings …
The worst I have ever experienced in my life …

12-10-2023

Mossawi   United Arab Emirates

Rerrivle delivery

4 items purchased at the same time but only arranged to be delivered in 4 different deliveries after making at least 20 calls to the service centre. Staff at the call centre are useless. Zero customer focus or common sense.

09-10-2023

Ajay Jha   United Arab Emirates

Customer service

Poor customer service. Didn’t expected this from Sharaf DG. Had to leave the item.

06-10-2023

Archie Omaque   Philippines

Return Item Apple Watch SE 2

SHARAF DG BURJUMAN

On October 01, I went to Burjuman SharafDG. I was looking for an Apple Watch. I inquired about the Apple Watch SE 2. Before anything else I asked the staff regarding this if it is compatible with Iphone X IOS 16.7. One Indian staff checked it using google and he confirmed that it is compatible. Another Filipino guy checked it and he confirmed it as well. From Iphone 8 and Up models. So I purchased it. When I reached home, I opened and paired the Apple Watch SE 2 with my Iphone X IOS 16.7. It failed because it was asking for IOS 17. I returned to SharafDG and asked for refunds. The Filipino guy who checked last time said that “Sorry sir, our staff made a mistake. Maybe they were confused with Iphone X and XS. And we need you to pay 15% for the Restocking fee – as per the Filipino guy” . I am paying for their mistake. It is not right. I don’t recommend SharafDG at all!

05-10-2023

Vikram Singh   United Arab Emirates

Wrong Model delivered which is of half price

Ordered Washing machine model T1693EFHSKL but received model no. T1666NEHT2 which is half price. when I called them they are saying sorry we can’t do any thing. worst experience.

18-09-2023

Jasmine   United Arab Emirates

Poor customer service

I ordered a fridge, stove & washing machine.
Was told 2 separate times they would be arriving by 5pm than 7pm, than 8pm.
Fridge & washing machine arrived by 8pm. No stove. I was told it would arrive shortly afterwards.
By 930pm I called again and was told it would not be arriving today. I asked to speak to a supervisor I was told not possible and to wait 2-3 hours for a call back. Dont bother purchasing from this store. They are incredibly disorganized & don’t care if they lose customers or get bad reviews.

09-09-2023

Fazli Wahid   United Arab Emirates

No Return for Online Products bought from Sharaf DG-even if not working

Extremely disappointed with the service stating that if product is opened, it will not be returnable. How one would know if the product is working or not unless it is opened and tested.
Never Buy a product from Sharaf DG especially online as it ridiculous to not return the product if it does not work. I bought Promate FM Transmitter and this FM transmitter does not connect with my car FM through bluetooth. It is a waste of money.

19-08-2023

Ann Stephy   United Arab Emirates

Taking customers money,for out of stok products and keeping it for 1 week. Such a shameless guys

and keeping it for 1 week. Such a shameless guys

Thieves…shamelss

13-08-2023

Vijay   India

Ac compressor not working

Very very bad experience
Not giving proper reply from last 15 days.I done very big mistake of buying product from sharaf dg.

Wherever we message them they reply after 1hour and then says give us 15 days we will solve your problem and after that no reply nothing.

I swear Will never buy any thing from sharaf dg.

10-08-2023

Rahul Das   United Arab Emirates

Selling wrong products to customers

Sharaf DG sells electronic items incompatible with UAE sockets and refuses refunds even when at fault. I bought a DYSON TP09 from their website sold by vendor Vision Square, Company Name Diamond Vision Trading LLC, with TRN Number 104059844100003. The product came with a plug 2PIN that was incompatible and while customer service asked for pictures, no action has been taken after 7 days and they now refuse a return due to an opened box. The website did not disclose the plug type, misleading customers.
NEVER BUY FROM SHARAG DG and VISION SQUARE

09-08-2023

Bisharo   United Arab Emirates

Customer service and handling of after sale issues

Worst experience ever! Complete scammers, they give you a defective product then refuse to help you solve the issue in a timely manner. Avoid at all costs.

09-08-2023

Dina   United Arab Emirates

SHARAF DG UAE – Horrible Service

One of the worst experiences in UAE.

Stay away from any purchases from this store, their call center is unprofessional, and their delivery is the worst.

26-07-2023

Isham   United Arab Emirates

Worst Experience Ever

We ordered a washing machine online from Sharaf DG and they delivered the wrong washing machine which is completely different from the one posted on their website. We informed the customer service through WhatsApp that we cannot take this washing machine as this is not what we ordered plus the washing machine they provided us has a lot of shortcomings. This was in 2nd July, and since then we have been consistently speaking to them through calls, and texting in WhatsApp, we have also visited them in their store. We told them we cannot keep this washing machine because this is a wrong item. They told us to take 360 degrees image of the washing machine for the refund request and we never heard back from them about the refund. Then they sent us a technician and the technician told us that he is here to help with how to operate the machine and he has nothing to do with return and refund, so he could not help us. Then we contacted the customer service that we cannot keep this washing machine as this is not what we ordered and this is not what we want. after that soo many days passed they did not contact us by themselves. In these days I kept on texting them and they said “the team is working on it and will come to you with an update soon.” after waiting for around a week we visited the store the next they day called us and told us that they will sending someone to pick up on and till today no one came yet to pick and we did not get any calls yet. They are making us suffer for so long it has been 3 weeks and they did not resolve.

19-07-2023

Salman sangani   United Arab Emirates

Worst customer service

Worst customer service.
I ordered ipad air for my daughter and paid express delivery service for delivery schedule on 15th but in online still showing pending. I have made several calls to customer service center they assure me that i will received my ipad today and out for delivery. Now they are saying that its not ready for dispatched.
I asked them to cancelled my order and refund my money which they told me that cancellation process will take 48 hours they after that you need to wait further 7 working days.
Never trust their delivery date commitment.
Worst customer service i have ever seen.

15-07-2023

Muhammad Ehsan Ramzan   Pakistan

Worst experience ever – SharadDG lack all good qualities of a reputable and responsible business

Worst experience ever. Before buying a wristwatch (Claimed by compay: Orignal Fossil), I repeatedly talked to and confirmed from reps available on the official website chat and I was told that I should not be worried and they only have original stuff. But once I bought the watch and opened the box on eid I saw that the strap was sticking to the interior part of the packing and it was damaged from 4 different places, the watch itself was not in good shape, hands and subdials were not as described and inner hands were slightly tiled to left and not in their right place. But when I reached out to the company they simply refused to offer any remedy for the fraud and said this is our policy we do not entertain after 7 days but we still are audacious enough to sell damaged goods and promise 100% quality. They lack empathy or in any sense what we call customer care.

29-06-2023

Murtada Osman   Sudan

Online purchase

I had the worst experience while using their online store. When it comes to the delivery, either you’ll beg or have to fight until you receive it, because no matter what reasonable solutions you’ll offer as a gentle gesture from your side, it’ll be denied by them. Such a huge merchandise should consider to have a decent delivery agency. Stay away from their online store.

27-06-2023

Yoonus   United Arab Emirates

Extremely Disappointed with Company’s False Information and Poor Customer Service

To express my extreme disappointment with the recent experience I had with Sharaf DG , a reputed company in Dubai. On 25th July, I placed an order for a laptop and paid extra for express delivery, expecting a smooth and timely transaction. However, the entire process has been marred by false information, unprofessional behavior, and a complete lack of customer service.

Firstly, despite their website showing the laptop as available, I was informed that there is no stock when I inquired about my order. This contradiction is a clear indication of false information being provided to customers. It is deeply disappointing to encounter such deceptive practices from a company that claims to be reputable.

Moreover, the behavior of the customer service representatives was shocking. Instead of providing genuine assistance, they displayed rudeness and a lack of empathy. As a customer, I expected professional and respectful treatment, especially when facing an issue caused by the company’s misleading information.

What adds to the frustration is that my family and I are currently preparing for a vacation, and we were relying on the laptop for various purposes. This unexpected inconvenience has caused significant disruption to our plans and added unnecessary stress.

In light of this experience, I cannot recommend SHaraf DG to others. The lack of transparency, false information, and disrespectful customer service have tarnished the image of a company that was once regarded as reputable. As customers, we deserve better treatment and honest communication.

27-06-2023

Anna   United Arab Emirates

Very disappointed

They’re lying about delivery time. Express delivery turned to be delivered in 4 days. I offered to meet the courier anywhere as I needed my order urgently and they refused

26-06-2023

Adil Yacoob   United Arab Emirates

Customer service

Very bad experience with the customer service of DCC
Had bought an iPhone 13 Pro Max last year along with the switch AirPods and exactly after the one year ended my AirPods had issues regarding sound. So I had called the customer a number explaining about my problem and they said that I need to go to the same store where I had purchased it.
So I did and when I reached the customer care in DCC and explained the issue upon viewing the bill that it had passed the one year warranty the person at the counter immediately said that the warranty is finished which I said I already know and have come to you for a solution as I am your customer and have bought these things from you. And not only these items but a regular customer and Sharaf DG member also.
But he just listens to me and repeats the same thing again and I asked him again what should I do and he doesn’t know what or where to send me so he asks around his colleagues who also don’t know who does the repairs finally one of them tells him where to go and prints out a copy of the location and contact number of the person who does repairs who by the way is not related to Sharaf DG which is located on sheikh Zayed road.
Ok I then get the paper and try to call the contact person on my way out of the store and explain about my AirPods and to my surprise the person says that they don’t do repairs of these AirPods. Upon hearing this i went back again and explained what the person said to me and then again they are asking each other which clearly shows that they don’t know what job they are doing where as customer service department is supposed to know answers to each questions or problems that the customer have.
Anyways after this again he gives me another print out of another company who does repairs but this time I ask him the question that isn’t the customer service supposed to help the customer when they come to you.
On hearing this he replies that even if we take from the customer it will talk 30 days to get it repaired and also that it would be extra cost apart from the repair cost.
So after hearing this I asked him why would it take so much time and it’s not as if they need to hire a pickup for this it’s just a small AirPod
But I understood it was no point explaining or arguing as the people working there are not familiar with customer services or and knowledge
Anyways just wanted to bring it to people’s attention that if for a small AirPod they can’t help the customer then what would happen if I have problems with a bigger electronic device such as big TV or home entertainment system

20-06-2023

Shhelly Suri   United Arab Emirates

disappointing customer service

Never give them anything for repair or service,they never call back ,they take a month to keep your device,,no one is bothered.

16-06-2023

Danny   United Arab Emirates

Unprofessional staff

Pathetic service

24-05-2023

Abdelrahman   Egypt

Exploded

I bought a charger from them and it exploded

05-05-2023

Momcilo   United Arab Emirates

TV delivered broken – reported it within 10 min after delivery but they did everything to avoid replacing broken item

I bought a TV online. The TV was delivered broken. Although there were no signs of damage on the outside, the screen was broken on the inside which I saw as soon as I turned it on. I immediately reported it and received feedback that a technician would visit me within 2-3 business days. Meanwhile, the next day they sent a courier to ask me to sign a paper that he delivered the item in good condition, because they blame him for the damage. I signed as the item really didn’t have any damage to the box or the TV body and the outside of the screen, so it couldn’t have been damaged in transit. On the third day, I contacted customer service again and was told that a technician would visit me, but now within the next 2-3 business days. I then realized that they were trying to avoid their responsibility and requested immediate action on their part. I received an email from them that day that I signed that the item was delivered in good condition and a video of the TV being checked in the store. That video showed a different TV with a different serial number. At my request, they sent a video of my TV, but still without sending a technician to check the item or explaining how it proves the TV was not damaged while being put back in the box. I even offered to take my fingerprints to prove that I didn’t do the damage. CONCLUSION AVOID THEM IF YOU ARE BUYING ANYTHING as they will deliver a broken item and be dishonest to admit it and replace it.

05-05-2023

A Very Disappointed Customer   Philippines

ASUS Repair Service – Sharaf DG Times Square Branch

For one of ASUS’ official service centers in the UAE, they sure are very poorly equipped and not stocked with basic parts needed to upgrade or repair items. You would think that they would at least keep some basic parts stocked in-house, but no. They have to order everything first. It will take ages for them to receive the part/s. No option of expediting the delivery if you’re in a crunch. They don’t update the repair status in a timely manner. Online customer service will just tell you to go to the service center if you want a real time update from the technician. They also only just read and tell you the same update status that you see online (which never gets updated in a timely manner as previously mentioned). Getting items repaired by them will cost you time and lose some business.

09-04-2023

Benny   India

damage fridge

i got the damaged fridge from Sharaf DG market place . invoice NoIN002069-W4178401-A .the delivery note was signed by my 15 year old daughter because they delivered when parents were on work . they took my old fridge too for free and since then i am running behind it to fix . they said you have signed on the delivery note so we are not responsible . cheaters brings all the damaged goods and delivers it and gets sign that’s it.

28-03-2023

Cnn   United Arab Emirates

bad customer service

They need training on customer service especially their managers in dubai mall

21-03-2023

Anthony   United Arab Emirates

Defective products at sharafdg online

Recent experience has been bad.they sold a defective product online sharaf dg to me.very bad experience

21-03-2023

Imad   Canada

Fraudulent Marketing and Dishonesty , Poor professionalism

I purchased items Sold by Sharaf DG and after confirming the order I received an invoice with the delivery date. Later SharafDg after I followed up numerous times advised me that they decided to cancel the order because they have provided unreliable WRONG stock availabilty information and can not take accountability for Thier actions or poor Customer Satisfaction. I asked for a call back from a Customer Relations Manager but Never Received a call back. I was appalled by the dishonest and unprofessional attitude of Sharaf DG in handling this matter .

02-02-2023

Jimmy   United Arab Emirates

Bad online service

Offering very nice deal through online. Once ordering the item and done payment they simply cancelling the order and our money stuck for 2 weeks in sharaf dg wallet. Worst service

01-02-2023

Dipu   United Arab Emirates

WORST SERVICE FAKE PRODUCT

Worst service and sales fake product. I bought Samsung Note 10+ which had 1 year warranty. After 11 months mobile stopped charging , I reach to Sharaf DG customer care they raised ticket for servicing, they picked up mobile phone for servicing and returned me in 4day. I surprised when I connected to charger, it was as it issue was not resolved. Again I called sharaf DG And here they started drama saying now your mobile is out of warranty so we can’t fix it. I keep explaining that old ticker which was raised during warranty is not resolved. And guess what they keep repeating same. They are not ready to understand very very simple thing that The ticket I have raised for servicing is NOT RESOLVED. Conclusion : They never sent my mobile to Samsung service center rather they kept mobile with them till my warranty expires. WORST CUSTOMER CARE. I AM VERY DISAPPOLINED AND HIGHLY REGRATE ON MY DECISION. THINK BEFORE YOU BUY FROM THEIR WEBSITE.

22-01-2023

Khaled Abou-Ali   United Arab Emirates

Worst customer service

I hope you don’t get any manufacturing defects in your products. 3 months now and the issue is not resolved. Money taken in 1 m

19-01-2023

Janna Kaufova   United Arab Emirates

Can’t be worse

I received my “new” Lenovo laptop being used and having someone’s name and password. They sell it as new one though it is either used or refurbished. This is never mentioned in the invoice or online website.
Going to place complaint to DED Consumer rights.
To say nothing that they delayed delivery for one day and never ever called me despite of my tracking the order by phone.
Don’t waste your time and money, go to another shop

18-01-2023

binoy   United Arab Emirates

delivery

VERY BAD

17-01-2023

Nr   United Arab Emirates

Liars

Product broke 2 month after purchasing and they won’t replace or fix it despite it stating they include warranty
Horrible customer service

13-12-2022

Moayad   United Arab Emirates

Receive faulty mobile

Receive faulty mobile and when returned they said there are some missing accessories on the box which is not true!! The box was received opened!!They want to deduct 30% from the amount, money is not my concern but feeling disappointed

03-12-2022

Alex   United Arab Emirates

Never buy online by Sharaf DG

The advertisement on their website does not correspond to reality.
They supply a product not matching specifications and even not bother to say sorry.

09-11-2022

Mai   Canada

Online Purchase

I purchased an expensive dyson hair dryer on the sharaf DG online store 2 days before a business trip. I took that decision because the item had express delivery for that same day. And its now 48hrs later and I’m yet to receive it and will not travel without it. I chased after Sharaf DG 5 times – every time explaining how I needed the item for my travels so if its not coming I’d happily pick it up or buy from the store. Every time the response was not one of solution creation but rather vague and without confirming anything. All I got was “the team is working on it”, “if it won’t arrive today then it will tomorrow”. And even after a complaint number was created, I still heard nothing. And even after asking to speak to a supervisor, I was told he’d call in 30mins, I call back after an hour, still was told its escalated and he should call as soon as possible. Its now been 5 hours since that escalation call and it would’ve been my 6th time to reach sharaf dg on the matter. Its appalling how they’ve treated this matter and I’m never dealing nor buying from sharaf DG ever again. Note that even after communicating 5 times, I still have no delivery date in sight. Such a disgrace and its appalling.

30-10-2022

Balwinder Singh   United Arab Emirates

No refund-no response

I ordered online on 18-10-22 and canceled without 24hrs bcz they were selling me items from someone else which is a very small and untrusty seller hence as soon as i cam to know i canceled my order and request for refund now they are not returning my 9221/AED the reason is they are using my money not only my money there are many in Dubai facing same issue but unfortunately there is no way where we complaint against them- my suggestion never something from them online.

25-10-2022

Izzat   United Arab Emirates

Time square

The sales man requested 600 Dhs extra (more than the shows price) for I Phone 14 Pro.

14-10-2022

Izzat   United Arab Emirates

Time square

The sales man requested 600 Dhs extra (more than the shows price) for I Phone 14 Pro.

14-10-2022

Khalil Abou Jaoude   United Arab Emirates

Worst customer service in the country

Never consider buying any product from sharaf Dg. They are dishonest and unprofessional to say the least. Their sales rep and management refused to replace a new TV I purchased that was damaged as a result of poor handling / transport.

06-10-2022

bidpmna   United Arab Emirates

Very bad experience

prebooked iphone for extra 500dhs and after 14 days they saying their rule changed, will have to pay 100dhs more then only they will give the phone.
cheaters. do not trust them.

03-10-2022

IMRAN ABBASI   United Arab Emirates

IPHONE 14 PRO MAX BOOKING

Unprofessional company
Unprofessional team, better stay away from them
i preordered iphone pro max within first 5 minutes of booking, having enough listing with the availability of stock at that time and was expecting to receive it on day 1 or 2 max, not only they haven’t fulfilled but they don’t have any information when they will have stock and when they can deliver. You call on call center they talk in a sweet voice with the same response no stock is available and we don’t know when it will come, what do you know then sitting there
my question is why were you taking orders , if you didn’t know many units you would get, I could have gone to some other supplier to book my phone if I knew ill to be put into such sort of problems

22-09-2022

Riyaz Alambath   United Arab Emirates

Warranty

I got a washing machine worth AED 4000 along with 3 year warranty, after a year the machine stop working and I have been following up on my warranty since weeks with no outcome. Once they sent people to my house to collect the machine but my security gate stopped them as the people who came did not have visa in uae and not even any ID… it’s so sad such big companies not caring at all about after sale service. I do not recommend buying anything from sharaf DG

15-09-2022

abdul salam   United Arab Emirates

service

Service very poor , i send the item for service ,more than 15 days still no reply ,

16-07-2022

Yassar   United Arab Emirates

Bought an AC !

The AC was delivered ! The staff didn’t want to install it without an astonishing fee ! When we asked them to leave it .. they disconnected the Electricity to part of the shop, left the please dirt and WITHOUT THE CONNECTION 5 Meter copper piping to install !! When Sharaf was contacted they requested 900 AED For what should have came in the box !!!!!!!!

07-07-2022

Hussam Alshaar   Syria

Fake product

I have ordered (Blue for men perfume and body spray ) from Sharf DG online portal.
Items were delivered but they were fake
I called to return and i been waiting for a week.
Horrible customer service.
Never again

02-07-2022

Ricardo Lima   United Arab Emirates

Gas Leak NEW Stove- DANGEROUS!

I wish they had a option for 0 stars as is what they deserve. I never experienced something like this with costumer service with sharaf DJ. They sent a oven to my place that has a gas leak. I reported the situation straight away and it’s been a week of me calling every 2/3 h and the problem is not yet fixed. They keep telling me someone will contact me and nothing has happened. They put in their file that they did call and they didn’t. It’s been a week & I still have not received any communication from them, to fix my over or send a replacement. I’m escalating them to dubai costumer care coz this is just insane .

18-06-2022

Luna maroun   Lebanon

Bad post-sale service

Worst post sale service.

They deduced 15% of an exchange i performed on an item that i did not use.

12-06-2022

Hani Ibraik   Jordan

Very bad company, frustrating, fraud.

We bought I phone online and the mobile was shutting down repeatedly, they refused to refund and they refused to repair it and we are still waiting.
I suggest not buy from them.

05-06-2022

sabine samaha   United Arab Emirates

sold me different model

I came to the shop sharaf dj in mall of emirates asking for iphone pro max in silver the employee said they have it in stock. they brought the case and wouldnt let me open it to check after leaving and i opened the phone and it turns out it phone pro bot iphone pro max. 5 mins after buying the iphone i went to the shop asking to replace it with the other model they didnt accept!!! and after saying i will file a complaint they wanted to desuct 25%!!CUSTOMER SERVICE 0 AND THEY SOLD ME THE WRONG MODEL!!!

31-05-2022

Rose S   United Arab Emirates

Cooker Purchase

0 Stars. My old cooker broke so I purchased a cooker online with knowledge that it may take a little longer to deliver because of where we live and may come with extra charges. I purchased on a Saturday and called them for delivery confirmation on Monday. They said there were no problems and delivery would happen in 2-3 days. Great, I thought. Friday came and I had heard nothing so I called back. They said it was definitely being delivered the next day between certain hours and said the delivery people would call about an hour or two before and they would send a confirmation over email and someone would contact me. Nothing came in email and no one called. The next day I heard nothing so two hours before the given delivery window expired I used WhatsApp to check again. They said that I had been notified that they couldn’t deliver here. A lie, no one had contacted me, not any of the times I called previously did anyone say anything about there being an issue with delivery. After a bunch of back and forth with the person on WhatsApp they finally say that it can be delivered but that I have to pay extra. At this point I’m so unimpressed with how this company is ran that I chose to just cancel the order. Had at any point the people I spoke to been honest and just said that they needed an extra delivery fee we would have paid it but instead they lied to me all week and no one could give me answers as to why I was never contacted nor told when I initiated contact that there was an issue with delivery. We are a family of four and going a week without a cooker is hard and being lied to is unacceptable. The following Monday, after I cancelled the order, I received a call…thinking it was a customer service agent calling because the person said they placed a notice with the complaint and would be called…however, it was someone calling to say that there was a problem with the delivery. Obviously no one is communicating with anyone else in this company or they aren’t noting any of the issues and people are just not doing their jobs. We have purchased a lot of items online or remotely as we live far from the cities but they always call and say if there is an issue and we work it out so we know what to expect and are patient. This company is extremely unprofessional in just about every way possible and I highly recommend not giving it your business.

31-05-2022

Welvyn   United Arab Emirates

Worst Customer Service

We bought I phone 11 in IBN Batuta Mall Sharaf DG. The staff there are like a robot. They didn’t even Acknowledge us nor assist us. The product that they displayed has no labeled and we need ask all the time to them how much the price. The African Lady who assist us are rude, seems like he is a rush and doesn’t want us to assist. Overall is really bad experience and they really need to train how to handle a customer.

30-05-2022

Sadhana Acharya   Nepal

iPhone 13 Pro Max Battery draining so quick

They can’t replace or refund a faulty items being purchased within 3 days, and asked to wait four days or week when I had no time to wait as I need to travel next day. They kept on saying go there , go there and go there and I wasted my 3 days visiting 3 stores and still they did nothing. My brand new iPhone 13 pro max battery is draining like a hell and gets heat immediately while charging and I registered a complaint on my 3rd day of purchase and all they did is waste my time. Extremely disappointed and won’t buy anything ever.

26-05-2022

Pavel   Russia

Impossible to get exchange/refund on time

My name is Pavel, I have a defective laptop bought from your market place and I want to exchange it, but I’m leaving the country on 23rd in the morning, and I want the normal laptop before this time.

I’m ready to come to any of your shops in Dubai for immediate exchange, I can also pay extra for the difference in price of the laptop. I just want this situation to be resolved. I called you several times and told the exact same thing, no one called me back even though I was promised.

The support service told me to come to a store and try to solve the problem there. So I did and I’ve never been so embarrassed in my life! They told me there is no way customer service could ask me to come to a store!

I want a refund now, first I wanted an exchange, but now, I don’t want to be a customer of SHARAF DG.

5101253 ticket number

Order W3982029-A

21-05-2022

Evangeline Norona   United Arab Emirates

Online product not original

I bought the Samsung case z flip original price but i received not original

20-05-2022

SOLANGE GHAZAL   United Arab Emirates

CONSUMER WARNING

CONSUMER WARNING. Like so many of the other people on this site I am writing to complain about the appalling after-sales service from Sharaf DG. I purchased a PS4 on 30th April, which was faulty. Till May 19th (today) the issue has not been fixed and or replaced.
Shocking that a company with such poor reviews over a long time does NOT take the necessary action to change an obvious company wide issue.

19-05-2022

Nisha singh   United Arab Emirates

Received damage , used PS4 pro

We were not expecting to receive used items from sharaf dg and we have completely lost our trust from you.

Even be noted that sony items or any new item comes with a user manual, which was also not present in the package, rest all scratches on the main device, box in worst condition ever seen, and hiding your damaged box with fragile sticker. And a lot more.

If sharaf dg sells items in this way, we are sorry but even in dreams we will not able to purchase anything online again.

16-05-2022

Gulzina Stamkulova   Angola

Very annoying

I would advise not to buy anything from the Sharaf dg as they are fraud to update their wrong information on their website and lying to their customers, very frustrating.
I ordered vitamin l a week before the date. Latest delivery on the product was shown as 1st of May . Now on 6 may i didnt have the vitaminsAnd i made order from them because delivery date was fast and I regret now why I haven’t placed from Amazon. I have been calling everyday and was promised falsely. The customers service are very unprofessional and liers.

06-05-2022

Amina   Bosnia and Herzegovina

Poor delivery and customer sevice

Agree with all bad reviews. If i could, would give 0 rating. I just feel like a fool to let them do this twice to me. Thought forst time like it could happen, let me try to order again, but for sure never again.
I ordered bday oresent for my husband a week before the date. Latest delivery on the product was shown as 3rd or 4th may. Now on 4th may i didnt have gift. And i made order so long in advance to make sure it arrives on time. So it could not be worse.

But actually it is. Because of i didnt call even on 4th may they wouldnt even bother to update me that my order is not coming at all. Out of stock they said, sent me message on refund and refund excluded delivery charges that i dully paid upfront for the item that was NOT DELIVERED.

I do order online from many sites and this is far worst service ever received from any.

04-05-2022

A A A   United Arab Emirates

after sales service support

I brought more then five laptops in month of Nov 21 and almost all were having some issue, but one was having issue with hard disk and Sharaf DG not able to resolve the said within warranty they were asking extra money to take backup to resolve the issue. So instead of buying from them I suggest to procure from Bur Dubai whole sale market, because those suppliers are more supportive then Sharaf DG team, SDG is only name actual service support and quality of product is inferior

thanks
A A A

29-04-2022

Sohail Quaider   United Arab Emirates

Cooking appliance purchase

Bad after sales experience. Delayed delivery schedule. Bad snd misleading customer service.

26-04-2022

Serrilda |   Verified   United Arab Emirates

Inexpensive!

The prices of the products provided at this shop are inexpensive. Also, the customer service is so helpful and professional!

18-04-2022

Aegelyn Domingo   United Arab Emirates

SHARAFDG ONLINE SHOP IS NOT HIGHLY RECOMMENDED

I bought online and delivered different laptop with scratches.
Customer Service said its not their responsibility for exchange because its third party.
Very disappointing.
Now I am waiting to refund my money back.

14-04-2022

Ioana   Romania

Old devices recycling offer

According to the website you can go with an old device and get a coupon in exchange for it and use it to buy a new product regardless of working state of the old one. I had one old laptop buyed from they’re shop.
The person from counter told me promotion finished yesterday .There was no data on that anywhereto validate that!!!
I found it very unprofessional, unhelpful and rude to be treated like this so I called the supervisor to get some information and clarify why in the website says smt and at store they pretend smt else.
He give me an unsatisfying explination and sayd is from time to time the offer and they will contact me .
I do not appreciate dishonesty and false promotions and I belive customers are disregarded .

14-04-2022

Karim   United Arab Emirates

Very bad experience

Bought new house and thought to buy all electronic devices from one place , unfortunately it was sharaf dj spent around 40 k got the devices ( fridge , tv, dishwasher, etc ) with 60 transfer in random timing of the day and you will have to be available or they will just leave!! Sound system is not working probably from day one , customer service answers take it back to the shop!! Carry surround sound system back to shop ! Wow tv i have asked for the best they have sold me one which i didnt see and they said they just dont have it in the show display, after installation at my villa very low quality picture so definitely will never recommend it to anyone , avoid them and stay away

11-04-2022

RAIJO JAMES   United Arab Emirates

Don’t use SHARAF DG Online Portal. You will be in trouble

The box peice delivered was failty and collected back immediately. Since then no response. Its been 4 weeks since I returned the item and till now i didn’t get the replacement or refund. I stronly recomend not to buy anything from SHARAF DJ online. I never had these type of issues when I bought directly from the store. Also the customer care is useless and the people don’t have any clue. It was completely waste of time.

21-03-2022

Alia   United Arab Emirates

Bad product quality ” DAMAGED”

Recived a bottle refergratoir and told by the delivery team to turn it on after one hour ,after three hours i turned on the power and started a very noisy high sound of the engine

Went to the store location today sunday 20th of March 2021 morning their wan no supervisor or a branch manager

I spoke to customer service through the phone and the desk and now i have to wait from 24 to 48 hours to start investgating and accordingly they will deside

20-03-2022

Thilo   United Arab Emirates

Don’t buy any items from them

Not only that a major US online company ships items way quicker the customer service is also better. One item got cancelled by Sharf DG and I am now waiting 14 days for my money to be returned to my credit card.
On top of that a second order can’t be shipped because they can’t reach me under my number… surprisingly the sharf DG call enter was able to reach me when they called back…very strange isn’t it?
Oh and if you are interested sharaf DG the order number is W3923822-A.

Not recommending this company, call Center or their delivery!

18-03-2022

Vinu Aravind   United Arab Emirates

Sharaf DG shield – Please don’t go for it

Sharaf DG shield

Worst service. I paid extra 700 AED when I purchased my iPhone12 pro. They promised immediate mobile replacement for any kind of damage. But when I approached now for broken screen and speaker issues, so many verifications and its been 6 days and still they r saying some stories. Apple store would have replaced it in 10 mins and I don’t know what is the purpose of paying extra 700. All this was not informed when they pushed me to pay for DG shield. No value for money paid.

17-03-2022

Miguel   Spain

Not honoring order with substandard bussiness practices

We placed an online order for AED 7712. Initially, the order was acknowledged and accepted. Some time later, the order was rejected with an email informing us of a refund for AED 7699 (AED 13 less than the previously charged amount) and the reason given being: “others”. We contacted the customer call center and the Sharaf DG’s representative informed us that the refund could take upo to 10 business days.

Summarizing:

1. Sharaf DG accepts and confirms an order only to reject it shortly afterwards.

2. Sharaf DG communicates that the amount to be refunded will be less than the amount charged.

3. Sharaf DG holds the customer’s money up to 10 business days, so the customer cannot purchase the intended item elsewhere.

4. Sharaf DG is unclear regarding the reason behind the cancellation utilizing the word “others”

Overall, conducting business with Sharaf DG was a poor experience derived from a combination of substandard business practices, lack of empathy and accurate communication and above all a complete disregard for honoring their own policies.

15-03-2022

Syeda   United Arab Emirates

Delivery of washing machine

I ordered on 4th March and today is 9th. Product not delivered. No use calling the call center or sending email. Nobody calls back or updates.

09-03-2022

Olga Romanova   Ukraine

Working with worse store!

How come you are working with this store???
Ftml_2007 this one!!!
Worst store ever! Never order anything from here! I ordered a new mobile phone, money was withdrawn, but the order was canceled because it was out of stock. Money will be returned in 7-14 days! I am from Ukraine, my country is at war, and I need a phone to communicate normally with my relatives, who are now in a bomb shelter! And I have no phone, no money! Do you think this is normal???
And he mention he has another colour same model mobile but even did not call me and ask if it’s fine?
Any case, people put a cover in new mobile. So unprofessional!!!

04-03-2022

Chenne |   Verified   United Arab Emirates

Good experience!

I had a good experience at this electronic shop. The staff was friendly and the products were good. I just see that the prices of the products are somehow expensive!

01-03-2022

Abdu Kareem   United Arab Emirates

Bad experience

Very bad experience i will never buy products from here again. I was one of the oldest customer since 10yrs purchasing here. There is no point if here selling products in wrong intentions. Within warranty mobile also charging feea for repair. Whats the point to purchase from you. What keeps you diffenrent from market. Why customer should come to you

22-02-2022

Notavailable   United Arab Emirates

Phone sold was under carrier lock

I bough an Iphone some time ago in their Market Place, sold directly by Sharafdg. After doing a general Iphone restart it came up that this phone has been carrier blacklisted, with suspicious origin.

No one in their support have been useful. BE CAUTIONS WHEN BUYING from this shop! I ll never buy anything else!

16-02-2022

Varun   India

Delay in delivery

 I placed an order on (Online shopping portal). While I was confirming my order, it was mentioned that I will receive the package within 3-5working days. Even after 05 days I did not receive my order and whenever I used to call the helpline, they would respond me with the same dialogue every time, “Your order has not been dispatched.

15-02-2022

Tinina |   Verified   United Arab Emirates

Great!

I had a great experience at this shop. The electronics provided by them are extremely amazing. Moreover, their prices are so reasonable.

10-02-2022

Sarmad   United Arab Emirates

terrible experience

bad experience
will not repeat again
deliver policy 3 to 5 days was only clear to me after i PAID
phone number not correct on delivery
delivery team doesnt want to take the new number
what a mistake

31-01-2022

Marques Basilio   United Arab Emirates

Sold used IPHONE 13 PRO phone for the price of New phone

I ordered a Iphone 13 pro from Sharaf DG with order number W3885325-A.

When I received the phone it was in a unsealed pack and the customer care center was very rude when I insisted on the refund.

Bad experience with Sharaf DG. No more purchases from now on.

26-01-2022

Maria   United Arab Emirates

Delivery Instalation

Very poor experience, their delivery team damaged my new floor and Sharaf is not even responding to my calls/emails. Installation team is not respecting appointments .. fourth day in the row I am waiting for them but no luck. Very disappointing

25-01-2022

Tarek Darwich Hammoud   United Arab Emirates

Delivery and Installation of dishwasher

I have recently bought a Bosch dishwasher from Sharaf DG, which as they call it a top Notch machine, they delivered the dishwasher next day with a team of 3 guys who had no clue how to connect the machine or even give me a briefing of how to use it. They were carrying simple tools and which I asked ten to install a connector for the water intake… they claimed this is extra charge and after threatening to call Sharaf DG customer service they installed one and left… which turned up to be rusty and damaged and causing a water leak…. I personally went and bought this piece and installed it. Now am still waiting foe the 3rd Day for Somebody technical to show up from Sharaf DG to finish the installation and briefing… and still nobody called or showed up. I always say i shouldn’t go back to Sharaf DG, but I go dumb and go back again …. now this would be my last time for sure

06-01-2022

Trisanu |   Verified   United Arab Emirates

Reasonable prices

Sharaf DG encompasses different types of electronic devices. Also, their prices are so reasonable and the staff there is extremely friendly and attentive.

04-01-2022

ABBAS HUSSAIN   United Arab Emirates

RUN AWAY FROM THEM!!!!

Horrible experience!! A big mistake we bought phone online with Sharaf DG where they feature such third party sellers. They are spoiling name and reputation of Sharaf DG. We received phone which was having software issues and was of no value to us. Had to complain several times on a daily basis and ordeal lasted for almost a month. No aftersales service at all. Customer service call centre is a joke. My Advice: RUN AWAY FROM THEM!!!!

22-12-2021

Rebeka |   Verified   United Arab Emirates

Amazing quality!

This electronic shop is offering perfect products along with amazing quality. Furthermore, the sales team there is so helpful and professional!

24-11-2021

DIana |   Verified   United Arab Emirates

Good

Sharaf DJ is a fantastic electronic shop. I went there in order to purchase a new laptop. They have a wide range of laptops with all of the features that anyone may want. Furthermore, their prices are really inexpensive.

29-09-2021

Camila |   Verified   United Arab Emirates

Amazing

I have bought speakers from here, it was of amazing quality and their prices are really good, staffs there were attentive and helpful.

05-07-2021

Nishaaj |   Verified   United Arab Emirates

Everything available

Sharaf DJ is really a perfect electronic store. I went there as I wanted to buy a new laptop. They have a variety of laptops with all features that anyone can ask for. Also, their prices are really reasonable.

04-07-2021