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Customer Experience

Customer Experience

253 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

64%

Great

0%

Average

0%

Poor

0%

Bad

36%

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Description

Shakey’s is and has always been about serving fun to the guest.

When Sherwood “Shakey” Jonhson and Ed Plummer opened the first Shakey’s Pizza Parlor and Ye Public House, they had one thing in mind – opening a great place where people could get together, eat, drink and enjoy favorite ragtime standards.

On a Friday, they created a hang-out for beer drinkers, pizza eaters and music lovers. Johnson entertained guests by playing the piano and Plummer served the beer. Over the weekend, money from the beer sales was used to sell the Original Thin Crust pizza. Shakey’s gained a huge following and the increased sales eventually allowed our two founders to branch out into different states in the US, including Oregon in 1956, Washington and California in 1957.

In 1975, San Miguel Corporation thought of locally franchising Shakey’s to promote their draft beer. A year later, a change of ownership to Golden Pizza Incorporated took place, and as the saying goes…”the rest is history.”

This first ever Shakey’s branch opened in March 15, 1975 along Makati Avenue, with its great tasting and crisp pizzas, unique chicken and mojos tandem, flowing cold draft beer, cheerful service and fun atmosphere, became an instant hit in Manila. This first store paved the way for many more very successful branches that eventually made Shakey’s to be known as the Home of the Original Thin Crust Pizza, The World’s Greatest Pizza and has become a household name that it is today.  We’ve gone a long way from our roots of Ye Public House to the Shakey’s that people know and love today.

As of 2015, Shakey’s is the first and only food chain to achieve double digit growth in sales for 12 straight years. What’s next for Shakey’s? Well, to date Shakey’s has over 150 stores nationwide providing good times and great memories. Shakey’s is expected to continue achieving teamwork, significant milestones as result of the team’s passion and dedication to consistently WOW our guest.

Products and Services
  • Pizza Place
Location
Contact Details
  • https://shakeysuae.com
  • +97145144918
  • [email protected]
  • Samreyah Building - Al Barsha - Al Barsha 1 Dubai United Arab Emirates
  • Al Barsha 1
  • Dubai (UAE)
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Reviews

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Latest Reviews
Lucy
  Philippines

Not satisfied

Considering this company is famous pizza place in the US and Philippines, the service here was just bad. Pizza dough was not fully cooked, utensils were missing we had to request for some and just a slow service even though it was not busy.

ADVANTAGESDISADVANTAGES

Terrible Not Client-oriented


10-11-2025

Joan Pacia
  United Arab Emirates

Ceasar salad

I ordered a family size of ceasar salad and they just have us 1 small container of salad sauce. And I am so disappointed with the cut of a salad, they add the old lettuce without cutting it.

ADVANTAGESDISADVANTAGES



24-03-2025

Gie
  Philippines

We are grateful and thankful

We know it wasn’t easy accommodating the five of us, so we thank you from the bottom of our heart to Rozeena and Raymond. We made such beautiful memories so we thank you for your hospitality and generosity.

ADVANTAGESDISADVANTAGES

Advisable Amazing Client-oriented




06-07-2024

Gina
  United Arab Emirates

Bad pizza

The baddest ever
Only thin bread without any

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible


03-06-2024

Jane Trias
  United Arab Emirates

Daining experine

Staff is very cooprate espily pakistani laddy name is rozeena so kind and helpfull each and everyone good suggeation i love barsha branch

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Clean Affordable Decent Client-oriented


07-04-2024

Jane Trias
  United Arab Emirates

Daining experine

Staff is very cooprate espily pakistani laddy name is rozeena so kind and helpfull each and everyone good suggeation i love barsha branch

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Clean Affordable Decent Client-oriented


07-04-2024

Marilou Flormata
  Philippines

Compliment to shakeys restaurant and the staff

The ambiance here is always inviting and comfortable. Great food great services. And thank you to wendy
She is the one who took care of us and she did great.

ADVANTAGESDISADVANTAGES

Attentive Fast Friendly Helpful Clean Full Service


28-12-2023

Ivy
  Philippines

Birthday dinner celebration

Celebrated my 30th Birthday in Shakeys and its all WORTH it! a Budget friendly restaurant. Even got shocked with our bill cos it is less than we expected though we got flooded with the foods. We still had some take aways. JUST WOW. Loved the service too, very attentive, energetic, happy, friendly and helpful staff especially Kuya JOJO and the other 2 lady staff (forgot to take names) who did Happy Birthday sing & dance. He is also well mannered, have explained everything with the attention to details. KUYA JOJO DESERVE TO BE RECOGNIZED. HE IS DEFINITELY THE BEST STAFF WE HAVE ENCOUNTERED SO FAR! Kudos!🫰🏻♥️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



01-12-2023

Ivy
  Philippines

Birthday dinner celebration

Celebrated my 30th Birthday in Shakeys and its all WORTH it! a Budget friendly restaurant. Even got shocked with our bill cos it is less than we expected though we got flooded with the foods. We still had some take aways. JUST WOW. Loved the service too, very attentive, energetic, happy, friendly and helpful staff especially Kuya JOJO and the other 2 lady staff (forgot to take names) who did Happy Birthday sing & dance. He is also well mannered, have explained everything with the attention to details. KUYA JOJO DESERVE TO BE RECOGNIZED. HE IS DEFINITELY THE BEST STAFF WE HAVE ENCOUNTERED SO FAR! Kudos!🫰🏻♥️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



01-12-2023

Fretzie Dela Cerna
  Philippines

Great Service

very attentive staff and amazing food kudos to always very good toni and lea for always attentive to our request thank u for celebrating with my birthday

ADVANTAGESDISADVANTAGES

Attentive Clean Affordable



01-11-2023

Jose Picazo
  Philippines

Unprofessional staff that lead to incomplete service

We had our dinner today (May 7, 2023 between 18:00-19:40) at Burjuman branch. There were lots of left over because our order (Deal no. 2 plus extra mojos) was too much for us and we decided to pack them to take them home. I have requested Pakistani server to pack the spaghetti, 5 slices of pizza, garlic bread, extra mojos and 3 chicken. When we arrived home around 22:00, the chicken was not included. The server did not put the chicken and mojos in the bag. I called the branch and they have confirmed that they saw it on the “take away area” but didn’t know it was for us. Unfortunately we live in Damac Hills 2 and we couldn’t come back just to rectify the servers mistake and inattentiveness. Very disappointed because this is our first time to encounter such thing despite being a frequent Shakey’s customers for years. What course of action should Shakey’s management do in our case? How do you prevent this from happening again?

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional


07-05-2023

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Reviews
Lucy
  Philippines

Not satisfied

Considering this company is famous pizza place in the US and Philippines, the service here was just bad. Pizza dough was not fully cooked, utensils were missing we had to request for some and just a slow service even though it was not busy.

ADVANTAGESDISADVANTAGES

Terrible Not Client-oriented


10-11-2025

Joan Pacia
  United Arab Emirates

Ceasar salad

I ordered a family size of ceasar salad and they just have us 1 small container of salad sauce. And I am so disappointed with the cut of a salad, they add the old lettuce without cutting it.

ADVANTAGESDISADVANTAGES



24-03-2025

Gie
  Philippines

We are grateful and thankful

We know it wasn’t easy accommodating the five of us, so we thank you from the bottom of our heart to Rozeena and Raymond. We made such beautiful memories so we thank you for your hospitality and generosity.

ADVANTAGESDISADVANTAGES

Advisable Amazing Client-oriented




06-07-2024

Gina
  United Arab Emirates

Bad pizza

The baddest ever
Only thin bread without any

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible


03-06-2024

Jane Trias
  United Arab Emirates

Daining experine

Staff is very cooprate espily pakistani laddy name is rozeena so kind and helpfull each and everyone good suggeation i love barsha branch

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Clean Affordable Decent Client-oriented


07-04-2024

Jane Trias
  United Arab Emirates

Daining experine

Staff is very cooprate espily pakistani laddy name is rozeena so kind and helpfull each and everyone good suggeation i love barsha branch

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Clean Affordable Decent Client-oriented


07-04-2024

Marilou Flormata
  Philippines

Compliment to shakeys restaurant and the staff

The ambiance here is always inviting and comfortable. Great food great services. And thank you to wendy
She is the one who took care of us and she did great.

ADVANTAGESDISADVANTAGES

Attentive Fast Friendly Helpful Clean Full Service


28-12-2023

Ivy
  Philippines

Birthday dinner celebration

Celebrated my 30th Birthday in Shakeys and its all WORTH it! a Budget friendly restaurant. Even got shocked with our bill cos it is less than we expected though we got flooded with the foods. We still had some take aways. JUST WOW. Loved the service too, very attentive, energetic, happy, friendly and helpful staff especially Kuya JOJO and the other 2 lady staff (forgot to take names) who did Happy Birthday sing & dance. He is also well mannered, have explained everything with the attention to details. KUYA JOJO DESERVE TO BE RECOGNIZED. HE IS DEFINITELY THE BEST STAFF WE HAVE ENCOUNTERED SO FAR! Kudos!🫰🏻♥️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



01-12-2023

Ivy
  Philippines

Birthday dinner celebration

Celebrated my 30th Birthday in Shakeys and its all WORTH it! a Budget friendly restaurant. Even got shocked with our bill cos it is less than we expected though we got flooded with the foods. We still had some take aways. JUST WOW. Loved the service too, very attentive, energetic, happy, friendly and helpful staff especially Kuya JOJO and the other 2 lady staff (forgot to take names) who did Happy Birthday sing & dance. He is also well mannered, have explained everything with the attention to details. KUYA JOJO DESERVE TO BE RECOGNIZED. HE IS DEFINITELY THE BEST STAFF WE HAVE ENCOUNTERED SO FAR! Kudos!🫰🏻♥️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



01-12-2023

Fretzie Dela Cerna
  Philippines

Great Service

very attentive staff and amazing food kudos to always very good toni and lea for always attentive to our request thank u for celebrating with my birthday

ADVANTAGESDISADVANTAGES

Attentive Clean Affordable



01-11-2023

Jose Picazo
  Philippines

Unprofessional staff that lead to incomplete service

We had our dinner today (May 7, 2023 between 18:00-19:40) at Burjuman branch. There were lots of left over because our order (Deal no. 2 plus extra mojos) was too much for us and we decided to pack them to take them home. I have requested Pakistani server to pack the spaghetti, 5 slices of pizza, garlic bread, extra mojos and 3 chicken. When we arrived home around 22:00, the chicken was not included. The server did not put the chicken and mojos in the bag. I called the branch and they have confirmed that they saw it on the “take away area” but didn’t know it was for us. Unfortunately we live in Damac Hills 2 and we couldn’t come back just to rectify the servers mistake and inattentiveness. Very disappointed because this is our first time to encounter such thing despite being a frequent Shakey’s customers for years. What course of action should Shakey’s management do in our case? How do you prevent this from happening again?

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional


07-05-2023

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