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Customer Experience

Customer Experience

322 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Delightful Fantastic Honest Outstanding Perfect Satisfying Professional Affordable Tasty
Badly-located Disappointing Unprofessional Expensive


Excellent

64%

Great

21%

Average

7%

Poor

7%

Bad

0%

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Description

A walk into a fairytale, that’s how everyone felt walking into the first Shakespeare And Co., which was conceived in Dubai in 2001, and that’s how they feel now walking into any of the over 50 “Shakespeare and Co.”s.

What to expect? A chic, yet comfortable casual dining concept, with a whimsical Victorian ambiance, a well-crafted massive international menu that is always updated to match evolving tastes and new food trends, delectable handmade chocolates with an array of dreamy flavours, and French pastries prepared to perfection every day by our French artisan Chefs.

Products and Services
  • French Bakery & Restaurant
Location
  • Shakespeare and Co. ( Café Restaurant – Pâtisserie – Chocolates – Catering) - Dubai - United Arab Emirates

Contact Details
  • https://www.shakespeare-and-co.com/article/contact
  • +97143291040
  • [email protected]
  • 3rd Floor, Souk Al Bahar, Near Palace Hotel Dubai United Arab Emirates
  • Downtown Dubai
  • Dubai (UAE)
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Reviews

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Latest Reviews
Danaea |   Verified
  United Arab Emirates

Professional staff!

I was so satisfied with my experience at this restaurant. The staff was professional, the food was tasty, and the atmosphere was beyond amazing!

ADVANTAGESDISADVANTAGES

Amazing Professional Tasty


25-04-2022

Emmanuelle F.
  France

Cake order

I used to love Shakespeare and Co. I’m not criticising the food quality that is still very good . I had a bad experience trying to order a simple strawberry tart for a birthday ( she only loves that one). I went to Arabian ranches branch 4 days before the birthday to order the tart but I was asked to come back only one day before the event. Today, I went back then but they couldn’t prepare it for 12:30pm, only 3pm ( too late for me).
I then went to another branch, in Souk Al Bahar. I had to repeat 3 times what I wanted until the waiter direct me to the right person. I asked to order but the man told me that there was no strawberry tart because they were running out of strawberries. The quality of the service is so poor and people are not really competent ( probably because they are not trained enough). I won’t go back to these 2 branches once again. My grandparents used to have a cake shop and they would be horrified with the level of service.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


23-04-2022

Niko |   Verified
  United Arab Emirates

More than perfect!

I would always love to recommend this perfect restaurant. The staff is professional, the service is great, and the food is very tasty and fresh!

ADVANTAGESDISADVANTAGES

Professional Tasty


11-04-2022

Vana |   Verified
  Spain

Great!

I had a great experience at this restaurant as I went there when I was on a vacation in the UAE. The food was extremely perfect and delicious. Also, the service was more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


26-01-2022

Saeeda |   Verified
  United Arab Emirates

Amazing service

I’ve tried this restaurant once with my friends. I really loved the experience as the service was amazing and the prices of the food platters were so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


20-01-2022

Sana |   Verified
  United Arab Emirates

Decent

For the first time, I accompanied my pals to this fantastic restaurant. The meal was steaming hot and delectable! Furthermore, the food was delicious. It comes with a strong recommendation!

ADVANTAGESDISADVANTAGES

Honest Affordable


27-10-2021

Fedhi |   Verified
  United Arab Emirates

Fantastic

I took my friends to this excellent restaurant for the first time. The dinner was piping hot and delicious! Furthermore, the cuisine was wonderful. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Attentive


26-10-2021

Shamim |   Verified
  United Arab Emirates

Authentic

For the first time, I went to this fantastic restaurant with my pals. The food was incredibly hot and fresh! In addition, the food was quite tasty. Definitely recommended!

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-09-2021

Mauricio |   Verified
  United Arab Emirates

Pleasant

No doubt their food and their services were satisfying, tasty food and the atmosphere was quite pleasant but their location is too far.

ADVANTAGESDISADVANTAGES

Satisfying Tasty

Badly-located


01-08-2021

Torquil |   Verified
  United Arab Emirates

Fresh food!

I tried this amazing restaurant with my friends for the first time. The food was very fresh and hot! Also, the taste of the food was really delicious. Totally recommended!

ADVANTAGESDISADVANTAGES

Delightful Tasty


27-05-2021

Louis |   Verified
  United Arab Emirates

Good

My friend took me here, as it was quite a good place I loved it, the food was too good, as their prices were high no doubt their customer services are really great overall it was good, but their location is not convenient.

ADVANTAGESDISADVANTAGES

Delightful Tasty

Badly-located Expensive


17-05-2021

Rocky |   Verified
  United Arab Emirates

Food was too good

I have been here with a friend it was a good place the food was yummy, we both enjoyed the food here all was so well, but they are a little costly.

ADVANTAGESDISADVANTAGES

Amazing Tasty

Expensive


02-05-2021

Miovanna |   Verified
  United Arab Emirates

Perfect bakery

This bakery is a very perfect and amazing one. I went there with my sister in order to have breakfast. We loved the experience so much as the food was freshly baked and tasted amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


02-05-2021

Sylvia |   Verified
  United Arab Emirates

Welcoming Staff

I came here with a friend, it was good place, we enjoyed the food peacefully, staffs were welcoming there, there is only one thing which doesn’t like is that this restaurant is not well located, rest all perfect.

ADVANTAGESDISADVANTAGES

Delightful Outstanding

Badly-located


29-04-2021

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Reviews
Danaea |   Verified
  United Arab Emirates

Professional staff!

I was so satisfied with my experience at this restaurant. The staff was professional, the food was tasty, and the atmosphere was beyond amazing!

ADVANTAGESDISADVANTAGES

Amazing Professional Tasty


25-04-2022

Emmanuelle F.
  France

Cake order

I used to love Shakespeare and Co. I’m not criticising the food quality that is still very good . I had a bad experience trying to order a simple strawberry tart for a birthday ( she only loves that one). I went to Arabian ranches branch 4 days before the birthday to order the tart but I was asked to come back only one day before the event. Today, I went back then but they couldn’t prepare it for 12:30pm, only 3pm ( too late for me).
I then went to another branch, in Souk Al Bahar. I had to repeat 3 times what I wanted until the waiter direct me to the right person. I asked to order but the man told me that there was no strawberry tart because they were running out of strawberries. The quality of the service is so poor and people are not really competent ( probably because they are not trained enough). I won’t go back to these 2 branches once again. My grandparents used to have a cake shop and they would be horrified with the level of service.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


23-04-2022

Niko |   Verified
  United Arab Emirates

More than perfect!

I would always love to recommend this perfect restaurant. The staff is professional, the service is great, and the food is very tasty and fresh!

ADVANTAGESDISADVANTAGES

Professional Tasty


11-04-2022

Vana |   Verified
  Spain

Great!

I had a great experience at this restaurant as I went there when I was on a vacation in the UAE. The food was extremely perfect and delicious. Also, the service was more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


26-01-2022

Saeeda |   Verified
  United Arab Emirates

Amazing service

I’ve tried this restaurant once with my friends. I really loved the experience as the service was amazing and the prices of the food platters were so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


20-01-2022

Sana |   Verified
  United Arab Emirates

Decent

For the first time, I accompanied my pals to this fantastic restaurant. The meal was steaming hot and delectable! Furthermore, the food was delicious. It comes with a strong recommendation!

ADVANTAGESDISADVANTAGES

Honest Affordable


27-10-2021

Fedhi |   Verified
  United Arab Emirates

Fantastic

I took my friends to this excellent restaurant for the first time. The dinner was piping hot and delicious! Furthermore, the cuisine was wonderful. It comes highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Attentive


26-10-2021

Shamim |   Verified
  United Arab Emirates

Authentic

For the first time, I went to this fantastic restaurant with my pals. The food was incredibly hot and fresh! In addition, the food was quite tasty. Definitely recommended!

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-09-2021

Mauricio |   Verified
  United Arab Emirates

Pleasant

No doubt their food and their services were satisfying, tasty food and the atmosphere was quite pleasant but their location is too far.

ADVANTAGESDISADVANTAGES

Satisfying Tasty

Badly-located


01-08-2021

Torquil |   Verified
  United Arab Emirates

Fresh food!

I tried this amazing restaurant with my friends for the first time. The food was very fresh and hot! Also, the taste of the food was really delicious. Totally recommended!

ADVANTAGESDISADVANTAGES

Delightful Tasty


27-05-2021

Louis |   Verified
  United Arab Emirates

Good

My friend took me here, as it was quite a good place I loved it, the food was too good, as their prices were high no doubt their customer services are really great overall it was good, but their location is not convenient.

ADVANTAGESDISADVANTAGES

Delightful Tasty

Badly-located Expensive


17-05-2021

Rocky |   Verified
  United Arab Emirates

Food was too good

I have been here with a friend it was a good place the food was yummy, we both enjoyed the food here all was so well, but they are a little costly.

ADVANTAGESDISADVANTAGES

Amazing Tasty

Expensive


02-05-2021

Miovanna |   Verified
  United Arab Emirates

Perfect bakery

This bakery is a very perfect and amazing one. I went there with my sister in order to have breakfast. We loved the experience so much as the food was freshly baked and tasted amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


02-05-2021

Sylvia |   Verified
  United Arab Emirates

Welcoming Staff

I came here with a friend, it was good place, we enjoyed the food peacefully, staffs were welcoming there, there is only one thing which doesn’t like is that this restaurant is not well located, rest all perfect.

ADVANTAGESDISADVANTAGES

Delightful Outstanding

Badly-located


29-04-2021

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