Rana   United Arab Emirates

website service

their uae online loyalty service getting bad day by day, feel like dishonest . imagine i am being their online customer last 1 decade and every time after purchase they will say you are eligible for certain gifts but once you want to claim it always says its OUT OF STOCK. even not once i see that available. and in store claim, it will be the same story will tell you. anyway these days most of brand they are opening their uae website , its good for cusomer to go directly their online and purchase instead of Sephore, where you will get full loyalty program without disappoint.

04-08-2026

Hind   United Arab Emirates

SCAM

so Sephora straight up scammed me. i bought Sephora favorites set that contain 6 products but when i received the package there were only 5 products and one product is missing (which is the most expensive one on the set) which is the NARS powder blush and when i contacted the customer service, they said they will send compensation of only 33 dirhams!! i told them i don’t want 33 i want the missing blush or replacement of the set or even taking the whole set i don’t want it any more and give me my money back but they refused!!! they said only option is to accept the 33?! this is straight up scam. and even when i told them let me speak to the manager they did not allow me

21-07-2026

yosr   Tunisia

Bad client service

They sold my mom the wrong product TWICE!!!!! And only for their benefit,she asked tor rare beauty blush and the first time they gave her Sephora collection blush .she came back the second time to return the unwanted blush asking again for what she originally wanted and they gace her rare beauty tinted lip oil PSA she wanted the blush !!!! Why can’t you geive her what she asked for!!!!!

31-01-2026

Engy Karam   United Arab Emirates

I love it

Amazing especially Gucci

16-11-2025

Disha   United Arab Emirates

Worst Delivery Experience

SE4000659206, the delivery experience has been worse for the past two days my product is showing out for delivery but still I have not received it, no one has even tried to contact me they are just putting any comments for the product to get undelivered this is a worst nightmare I have been facing its been almost 4 days for my order but till now I have not received there is no communication from the courier guy or Sephora

25-02-2025

Kripa Adhikari   United Arab Emirates

Late delivery

I ordered an item and paid for same day delivery, it was an additional charge, but they ended up delivering the goods after 3 days. This is very unprofessional, i called three times to check on order but they didnt take any action. Worse service ever. Its always not about money, its the time they promised and didnt do it. Never purchasing from sephora again.

16-02-2025

Gloria   South Africa

Christina is the bomb- amazing customer experience

My first experience with Sephora make up products, and Christina made me buy the whole make up range because she transformed me into the most beautiful girl ❤️❤️❤️thank you girl 😍❤️

12-02-2025

Dyan   Philippines

Thank You Sephora!

I made a mistake of purchasing items online 2 days before my flight. I was thinkn of rescheduling my flight however Sephora ensured that I got my items in less than 24 hours after purchasing the items. Items are well packaged and as per the received invoice. Efficient and I get regular updates on my order. Definitely a wow experience for me! Thank you.

09-02-2025

Rwan   United Arab Emirates

Disappointing experience

Had a disappointing experience at this Sephora location. The supervisor, Perry, was extremely unhelpful and didn’t provide the level of customer service I expected. I usually love shopping at Sephora, but this visit was frustrating. Hoping for better service in the future!

04-02-2025

Zibya Khan   South Africa

Outstanding sales staff

MELAT assisted me and was so friendly and helpful. Advised me and knew her stuff. Was an absolute pleasure dealing with her

28-12-2024

Laila Shehade   United Arab Emirates

Bad customer service

The worst service ever as they cancelled my order after waiting for 11 days & reaching them out for 3 times then the cancelled my order without refunding the money.

06-12-2024

ikram   United Arab Emirates

Frustrating Online Purchase Experience

I had a very disappointing experience with Sephora. I paid extra for same-day delivery, but my order wasn’t delivered on time. Sephora uses Transcorp for delivery, and their service was terrible. When I reached out to Transcorp, their customer service was unhelpful and dismissive, saying they couldn’t guarantee same-day delivery even though I paid for it. Sephora should reconsider partnering with unreliable companies like Transcorp. Very frustrating experience!

25-10-2024

Pilta   Cameroon

Sephora sells fake perfumes

Sephora is a scam, they sell counterfeit perfumes.
In 2023, i travelled to Dubai for work, and visited Dubai Mall, when i realised they had a Sephora outlet there, i bought a Bleu de Chanel, and then travelled out of Dubai after 2 days. When i stared using the perfume, i suddenly realised it does not last upto 30 minutes on me when i spray it.

Disappointed, i sent an email to Sephora Dubai Mall; no response. I simply thought that is how Bleu de Chanel is, so kept the perfume aside.

Recently, i visited Malaysia for work, and in IOI City Mall in Putrajaya, i stumbled on a Sephora outlet, bought a Mont Blanc Explorer Platinum.
Was shocked when i started using the perfume,to realise it smells nothing like the Mont Blanc i know, seems a mixture of water a alchohol and a few drops of fragrance here and there, and the smell disappears under 15 minutes.

This incident brought the very painful Dubai Mall experience i had, to mind, and this dawned on me that may be a deliberate policy to cheat on customers, by selling substandard products and very high prices.

Horrified, i contacted Sephora by live chat, and was referred to Sephora Middle East. I sent an email, and was told i had to return the product still sealed to hope for any refund, and that since i purchased more than a year ago, i should not hope for any refund. I asked about the complaint i made a week after purchase; Sephora played deaf.

My advice to you; Sephora sells counterfeit perfumes at exorbitant prices and make them pass for originals, while extorting money from customers. This, form my experience, is company policy.

Avoid them like pest; i just lost about $400.
Am horrified at this

22-10-2024

Natalie   United Arab Emirates

Stressful experience

First, very aggressive selling techniques. Who told you that haunt your customers in shop is a good idea? I hate to shop in Sephora and really rarely do because of that. It’s impossible to have a look at the product without 8-10 different consultant approaching you with questions and product offers. The most ridiculous when my daughter chooses a product and consultant without asking starts to study my face and suggest brow pencil, foundation or highlighter. Guys, learn some professional etiquettes, if I would need any help I will ask for it! Basically, it’s impossible to reach cash counter without having someone try to brush your hair, do some of your make up or spray your hair. Horrible experience.
Second, two years in a row I’m getting an email about my birthday gift but never got even 1 because it’s always out of stock.

14-09-2024

Shella   United Arab Emirates

Missing item in my gift bag

Please note the following:
First, your employee almost obliged me to buy a product that I didn’t need to be able to get a gift bag.
– Second, he showed me a totally different gift bag than the one he put in my shopping bag (misinformation)!
– Third, even in the wrong gift bag, there is a missing item which even was missing in the other few similar gift bags when the manager checked. It seems like one of the items was removed from the gift bag without informing the customer (fraud)!

09-09-2024

Rana   United Arab Emirates

They simply DO NOT CARE about their customers

My daughter has lost her birthday gift voucher however the receipt was available so I went to Abudhabi Mall store where the voucher was bought and explained the situation. The person in charge immediately said that we can’t do anything for you, this is the policy. While the customer care made sure to read the policy again and again! I explained that the receipt is available and maybe they can check it in the system. Surprisingly they said no we don’t do that, it is your responsibility to have the card, and we are not responsible if you lose it or damage it! This happened with many customers but they do not compensate or find any solutions. We are in 2024 where everything is digital and they are still issuing gift cards that are not recognized digitally nor have any record to help out customers who may have such a problem. Extremely disappointed and will not shop at Sephora anymore!

26-08-2024

Maria Sayyed   United Arab Emirates

Customer service

Ridiculous customer service, I wanted to speak to customer care agent and I was on hold for more than 30 minutes

09-06-2024

Arthi   Kenya

Duped into paying for things not wanted.

I went to this shop to buy some products today. Usually in Sephora customers are hounded by sales girls compelling you to buy stuff. I bought two items I wanted and someone quietly slipped two lipstick into my shopping bag. I was called back as I left the shop, accused of shop lifting and threatened. First of all only billed items are put in shopping bag and I left the shop immediately after I paid. I tried explaining and said it must have been a mistake as I have bought items many items from Sephora but the staff were rude and nasty! I did not want the product but was compelled to pay. Looks like this is a new technique adopted by their sales girls so beware of what you have in your bag when you exit Sephora as they slip unbilled items and make you pay. They also forced to give me a copy of my passport saying they needed some ID for god knows what! A humiliating experience and I never expected such a chain to stoop to these levels!
I am definitely going to lodge a complaint with the police tomorrow for harassment! Hope Dubai police take such issues seriously.

06-12-2023

Nataliya   Ukraine

Not client-oriented customer service

I received an email about my birthday gift, got excited and really looked forward thinking of how nice of Sephora to make a little surprise for their loyal clients. I went to Dubai Hills mall where I was told that there is no stock. Fine, it happens, but what bothered me is the manner the assistant told me that, like “no stock” and that’s it, she cut the conversation and clearly waited for me to leave. What I would expect from a professional is any suggestion how to solve the issue, but no, the answer was clear and short. So I asked if that’s it or they can suggest any solution. The assistant sighed and said she can register my number and once the stock is there I will receive the call. When she opened a note book to write my number she said irritably: “See how long the list is, so many people”. I felt like I’m adding to her problem. Of course, three weeks later I didn’t receive any call whatsoever.
Second, I had an online order, during which I was asked for some free samples. I ticked “yes”. Guess what? I didn’t get any. So, dear management of Sephora, why do you send emails informing that gift is waiting, why you ask if customer wants to try samples if you are not planning to send them? We are not beggars here, it was entirely your initiative!
But the worst thing is that using application I wrote twice to customer support to point out this issue and didn’t get any reply. No email, no call. Honestly, it’s annoying, I can’t recall any time I was ignored by any customer service of any other shop or service in Dubai. Always, my issues were resolved within day or two. So was really surprised by this attitude from Sephora stuff.

13-11-2023

Diksha   United Arab Emirates

Bad customer experience- first time buyer

Looking at the other reviews, i feel I’m not the only one to be treated shitty way at Sephora-Dubai Hills Mall.

Honestly i never drop that bad reviews and i had the horrible experience at Sephora Dubai Hills malls.

1. One of their girl staffs took me to lancome and showed primer and makeup fixer, when i asked if primer had silicone because i felt it, she clearly had no idea and she doesn’t know how to feel/recognise silicone in products, she said no silicone is not good for skin and this product doesn’t have it. She really needs to be taught about the products she’s promoting. I didn’t take the products because i told her I’m trying shopping from Sephora for the first time and I don’t wanna spend too much, first i wanna try.

2. Then she took me to sephora products and showed me again silicone based products, anyway i wanted to buy a primer , i felt it had silicon but she said no it’s gel based, so I still bought, but again when i told her that I’ve never bought from Sephora, by telling this i was relying on her to show me something that is her recommendation for someone like me.. instead she gave me a very mean and shitty response saying “you’ve never bought from lancom you’ve never bought from Sephora”

I don’t know what was her problem, she wasn’t understanding english or she had problems with first timer.

I bought because i wanted to, i was confused as a first timer but she was no help, she was mean, trying to give me judging looks, i was feeling very uncomfortable and i had the worst first experience at Sephora dubai hills mall. You guys need to work on customer experience.

She was giving me attitude and looks that I’m not going to buy. I hated the experience and Sephora needs to train their staff…

It’s our choice if we buy or we don’t. If we’re first timers or regular. It is mean to make us feel like bullying, shitty and disrespected.

The girl was wearing a turban like scarf on her head. I don’t remember her name but Very bad behaviour.

My message to her is that girl learn about the products you’re selling and pitching it to not have something when it clearly has that content/ingredient in it and go back to the trainings. Learn how to behave with customers, you need to start from basics girls , a lot of training required for you, start with etiquettes, communication, and then may be sales.

One extra star I’m giving for cashier only, even the sales girl at tarte was nice.

12-09-2023

Sarah saif   United Arab Emirates

Customer service

Miss Manal from the Mall of the Emirates, Sephora branch was really a great help, she taught me so much about make up and helped me get the right product which I really didn’t expect. That lady deserves a raise 💛.

23-06-2023

Ruby   Egypt

Staff review

There is this lady in al zahia mall sharjah Sephora called lamia that was beautiful and kind enough to help me buy all of the things I need, and I believe she knows exactly how to do her job. I was very pleased from my visit to SEPHORA. Will definitely be her usual there

26-05-2023

Sab   United Arab Emirates

Horrible horrible experience

After years “when I decide I would never buy anything from Sephora “ I decided to give it another chance & this made me 100000% sure that I would never ever ever use this platform!!!!! Like seriously !!! Dishonesty at it finest , cancelling my order without letting me know & NO word on where my money at !!!! All of this happened after the customer care agent assured me that my order is in process !!! While my order was cancelled long ago !

17-05-2023

Sab   United Arab Emirates

Horrible horrible experience

After years “when I decide I would never buy anything from Sephora “ I decided to give it another chance & this made me 100000% sure that I would never ever ever use this platform!!!!! Like seriously !!! Dishonesty at it finest , cancelling my order without letting me know & NO word on where my money at !!!! All of this happened after the customer care agent assured me that my order is in process !!! While my order was cancelled long ago !

17-05-2023

Kuldeep kaur   United Arab Emirates

Worst , bad, customer service online, and in store

1st of all I complained so many time no one proper response
Dubai mall staff stupid and rude attitude
I face issues always
I am gold card member
Today I called customer service no one answered 40 minutes call in waiting
Then I called all stores Dubai mall, M City, DCC, FCC MOE no one answered
I want follow my order I ordered yesterday and today as they option same day delivery but they don’t deliver .. I am going vacation I want to inform them but no one answered

Sephora have only name but quality of service zero if higher Management see this review give your staff training how to behavior with customer should not by nationality or colour
Europe staff they are not behavior good at all
Others nationality like some out of UAE speaking Arabic also not good they are behavior not good this review for
Dubai mall and Mirdif city center

Online Customer service.. zero
In store service.. zero

09-04-2023

Rania Radwan   Egypt

The best team Ever Tatiana & Parvina

What a wonderful team! What a wonderful experience! Tatiana a very pleasant person with a wonderful smile who approaches the customer, she is genuine. Parvina, so sweet and helpful by nature. Thanks Sephora for recruiting such talent. I love them!
Thanks

12-12-2022

Diana   United Arab Emirates

Order tracking

This company has no idea what is going on with their orders. Sephora cannot keep track of the orders, there is no system to track the orders and no communication with the delivery company. This company also has no idea about the way their products arrive, eventually. High temperatures impact the products quality, the delivery company does NOT care about the products they are delivering.
Sephora is lying to its customers, promising the order will arrive before 12pm, when in fact the order was not even dispatched.
Very vey disappointed about the online ordering experience. I do not recommend ordering online from Sephora in UAE!

28-09-2022

Denise   United Kingdom

Products availability

I was told I could buy MoroccanOil products online but not in store.
Apparently Sephora still using MoroccanOil brand to advertise themselves on Google without selling the products in UAE. Super disappointing.

19-07-2022

Sonia Grabska   United Arab Emirates

delivery was a nightmare

I ordered the same day delivery service. The item was delivered after a week and my 4 follow ups.
the outsourced delivery company was not attempting to deliver while they were inconsistently with the facts changing the delivery status to “unsuccessfully tried to reach out” to me. Sephora has no process to follow up or to return money for such delays.

14-05-2022

Lyubov Knyazeva   United Arab Emirates

Got charged for my order and the order was cancelled

This is a joke ! I’ve been using many platforms and never like that ! I placed the order and was charged for it and the second later my order has been cancelled! I really don’t have time for this!!! Now I have to spend hours of dealing with customer service and investigations instead of enjoying my products that I ordered! If the website have a glitch – then why the payment is going through?
Disappointed and frustrated 😠 😡

25-04-2022

Fatiha |   Verified   United Arab Emirates

Inexpensive!

The prices of the products provided by Sephora are inexpensive. Also, their quality is beyond compare.

11-03-2022

Pranatina |   Verified   United Arab Emirates

Great shop!

I loved my experience at Sephora. They have different types of products and they’re offering amazing and affordable prices for them! Totally recommended!

11-02-2022

Celina |   Verified   United Arab Emirates

Amazing products!

I really love the skincare products provided by Sephora. Their quality is beyond amazing and they’re totally affordable in price.

05-01-2022

Raana   United Arab Emirates

Send you used and damaged products when you order online

Disgusting people. Awful customer service and general service and products I received from them. Imagine ordering online and getting used and damaged products with no seal on a single product. DURING COVID. These people are disgusting, low criminals. How dare they treat customers this way and then cite a 3 day return policy for discounted item. I don’t want your trash products. Will never buy a thing from these cheats and low criminals ever.

09-12-2021

Stevie |   Verified   United Arab Emirates

Recommended

Their products are excellent, I shop from here and my I am satisfied and that I have got a reliable product, they are worth recommending.

26-08-2021

Baylee |   Verified   United Arab Emirates

Perfect

Whenever I want to buy beauty products, I will always prefer Sephora as they have a variety of products and their products are reliable, I am satisfied.

12-08-2021

Adaline |   Verified   United Arab Emirates

Excellent

I have tried their makeup products which were excellent, their makeup gives a perfect look, I like it, whenever I am thinking of any makeup product Sephora is my first preference.

16-06-2021

Asao |   Verified   United Arab Emirates

Beyond compare

I wanted to get a gift for my wife so I went there. The staff was very helpful as they provided me with the gift I needed within budget. Their products are really perfect and this shop is so recommendable.

15-06-2021

Alaya |   Verified   United Arab Emirates

Recommended

I have bought a face serum from here which was amazing, the product was fantastic, it really works on my skin, it was worth recommending.

15-06-2021