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Customer Experience

Customer Experience

684 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Convenient Fantastic Fast Friendly Honest Perfect Reliable Satisfying Clean Affordable Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented

Excellent

17%

Great

8%

Average

0%

Poor

0%

Bad

75%

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Description

Everyone dreams of exploring the city in their car. Having a car is also a great thing. Besides, there are some factors related to vehicle ownership, such as the need for timely maintenance and repair, their costs, fuel costs, etc. other expenses, such as insurance costs, pollution control, and mitigation if necessary, expensive vehicle prices and so on. Although Rent a car in Dubai for short term or long term is another favorite option to have; rentals solved all these problems and made driving or traveling enjoyable and even without problems. Rental car services do not worry about the above factors, which are managed by rental service providers. Renting a vehicle is an option that is increasingly being used by travelers, especially in the 21st century. Now you can drive from one place to another and explore many places for very little money. Many people still believe that automobile rental is only for rich businessmen and anyone who can pay more than others. Of course, that's not true because renting a vehicle is worth it, no matter who you are.

Selfdrive car rental, Easy & Fast car rental in Dubai, offers renting services in UAE. They save your time and money and allow you to concentrate on your trip and travel plans. SelfDrive.ae has 3000 fleets with 35 different car models of vehicles for rental services and micro lease with best daily, weekly and monthly rent a car or long term lease a car with a great car hire Dubai deals at discounted rates from more than 100 locations served all over 7 Emirates. You can rent a car in Marina, Umm Ramool, JAFZA, Al Quoz, DIP, Bur Dubai, Ras Al Khor, Deira, and Internet City. We also provide car rental services at Dubai Airport Terminal 1, Dubai Airport Terminal 2, Dubai Airport Terminal 3 and DWC Airport in Dubai. Customers can select from the wide range of options and choose their pickup and drop-off locations for car hire Dubai. They can also opt for doorstep deliveries and collections. They can search even more by sorting the price or vehicle category to check rental services from cheap car rental Dubai to the most luxurious vehicles for hire on a daily, weekly and monthly basis. Selfdrive Dubai Car rentals also run special deals, which means customers, can find out the exact vehicle they want and our agents will negotiate the best and cheap car rental Dubai deal. We show details of the vehicle including the specifications of the car hire. Our clients know what they are getting before confirming a booking. Best way to rent a car in Dubai online on daily car rentals Dubai, weekly car rentals Dubai and monthly car rentals Dubai or even monthly lease a car with a list of different choices with a comparison between automobiles. There is also an option to filter types of motor wheels from Hatchback, Sedan, SUV, 7 Seater and luxury. In addition to choosing where and when customers want to pick and drop off, they can also avail of optional additional services like Full Insurance, Additional Driver, Pre Paid Salik, 24 hours Road Side Assistance, Personal Accident Insurance for car hire Dubai. The website also offers various Monthly car rentals services, 90 days offer and Price lock promotional offers along with the coupon code to get discounts and cheap car rental Dubai deals online.

 

Products and Services
  • No Hidden Charges
  • Pre - Paid Salik / Tolls
  • One Way
  • Flexi Rental Packages
  • No Subscription Charges
  • Additional Driver
  • 24x7 RSA
  • Damage Insurance

 

Location

SelfDrive.Ae - HQ : Car Leasing & Rentals Dubai - DSOA - Dubai - United Arab Emirates

Contact Details
  • https://www.selfdrive.ae/
  • [email protected]
  • Dubai Silicon Oasis Authorithy DSO HQ Dubai United Arab Emirates
  • Dubai Silicon Oasis (DSO)
  • Dubai (UAE)
Additional Info

Phone: +971547357770

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Reviews
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Latest Reviews
Mohammad Basir
  United Arab Emirates

Atrocious customer service – avoid if possible

I arranged for my car to be picked up as I was going back to the UK before the end of my month with Selfdrive. They told me it would be picked up at 7pm which was perfect as I was to head to the airport at 10.20pm.

However the person they had sent to pick up car did not arrive till 10.35pm at which point I had already started my journey to the airport. This meant the car was kept under my name for 2 extra days till I returned as the customer services could not be contacted.

Selfdrive then went onto charging me an extra 330 AED for the 2 extra days even though it was not my fault for the delay in returning the car. I have sent over 10 emails since my return 8 days ago and there has been no reply from the company. They are super quick to charge you but will ignore you at every opportunity. Customer service is atrocious.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Ridiculous Scam Unreliable Untrustworthy Not Client-oriented


10-02-2023

ilhame
  United Arab Emirates

Misleading information & abusive charges

They provide misleading information! They are a third party on my rental in Oman. They applied abusive charges and not willing to return the deposit! Be careful they are dishonest! It is a platform communication which is even more frustrating as you are powerless to deal with their abusive charges.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Unreliable


19-01-2023

Shankar
  Nepal

Very Bad Experience with their service ..

Very Bad Experience with their service ..

ADVANTAGESDISADVANTAGES


16-01-2023

Stan
  Oman

Say goodbye to security deposit

Say goodbye to security deposit!

ADVANTAGESDISADVANTAGES


15-01-2023

Jamal
  Jordan

Very bad customer service

Customer service staff are like automated, they never solve any issue and they give false answers, the worst experience I ever had

ADVANTAGESDISADVANTAGES

Miserable


10-01-2023

YR
  United Arab Emirates

0 stars

Avoid using this company at all cost.
I would have given them 0 starts if it was available. Its cheap but not worth the hassle. They have the worst customer service I have ever experienced. They charge your card when they feel like it, agent blatantly lie about petrol levels and never respond to complaints just to name a few issues

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Scam Terrible Unprofessional Untrustworthy


06-12-2022

christom k thomas
  United Arab Emirates

Charges without information

Very bad unprofessional firm after 2yrs with them having rent a car from Diamond Lease through selfdrive. Pls never give them any authorisation to withdraw any money from your cards. They don’t have HUMANITY

ADVANTAGESDISADVANTAGES

Unprofessional


03-12-2022

Clara
  United Arab Emirates

Car Rental

Horrible experience !!!
they are liars and thieves. After you pay for the car and the deposit and after you set the time and day for handing over the car, the company calls you and informs you that the car is not available. DEAR CUSTOMERS be very careful and don’t waste your time with this second-hand company. Surely I will raise a complain to the responsible authorities.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible


18-11-2022

Ismet
  United States

no customer care

RUN Never rent a car from this company. I paid with a card under my name, they charged me. Now they are saying just before 30 minutes of car delivery time that they cannot accept the card which they have already charged and which I also paid for deposit. Now I have to wait for their refund team to process my refund. They are holding my money hostage. They are stealing my time and my ability to rent another car because I booked monthly and paid good amount of money which consumed my balance. %100 disappointm

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


15-11-2022

Punit
  India

THEY WONT REFUND THE SECRUITY DEPOSIT ON TIME

THEY WILL GIVE U GOOD CARS. BUT AT END UR AT LOSS. AS THEY WONT EVER REFUND YOUR SECURITY AMOUNT WITHIN 30 days. MINE IS 2 MONTHS OVERDUE. BIG CHEATERS

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


11-11-2022

Johanna
  United Kingdom

WHERE IS MY DEPOSIT?!

Gave car back in perfect condition with no fines etc. Still waiting for my deposit to be refunded TWO MONTHS after!! Keep being lied to. Do bot hire from these people!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Terrible Unreliable Untrustworthy Indecent Not Client-oriented


25-10-2022

Shane
  United Kingdom

Waiting weeks for a refund – after non existent customer service

Booked a car, paid the deposit and first month’s rent, waited for days for be contacted about forms. Was then told over email, that the booking would take far longer that what I had requested on the website. I then cancelled the booking and requested a refund – which I was told would take 5-7 days. I followed up many times – forget email, they never respond. I then called many times – and was promised ‘the refund will be processed in day’… I’m now waiting for several weeks with no refund.

This company is an outright scam and are criminal, not just poor at customer service.

ADVANTAGESDISADVANTAGES

Criminal Scam Not Client-oriented


22-10-2022

CHEQPOINT TECH TRADING LLC
  United Arab Emirates

your customer service is GARBAGE

your customer service is GARBAGE

ADVANTAGESDISADVANTAGES

Rude Unprofessional Not Client-oriented


19-10-2022

shankar
  Sri Lanka

Rental renewal was not informed prior to renewal – Unprofessional

I booked Mitsubishi car on a promotion for the 1st month and the second month rental was supposed to inform prior to renewal even when asked for it on the first week of the first month it was not informed to me. And on the last day of the renewal it was informed that I have to pay a higher amount. not professional and would not recommend to any one.

ADVANTAGESDISADVANTAGES

Unprofessional



18-10-2022

Masoud
  United Arab Emirates

Bad Experience

Very bad experience

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Expensive



01-10-2022

Govind Haridas
  United Arab Emirates

The worst car rental in Dubai will be ideal tag

Ordered a car with extra charges for home delivery..it was booked for 3 pm delivery..it’s almost 8 pm now and no sign of car delivery. Just a customer service representative who keeps apologizing. Pathetic is an understatement!!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-10-2022

Mohamed Reyad
  Egypt

Worst Experience Ever!!!! Unprofessional!!!

I have never ever dealt with someone that unprofessional. I am not only talking about the call center agent who hung up on me while I was talking, I am talking about the emails, their supervisors not accepting to call me back, about tricking me to book via giving me options that after I collected the car, they are telling me ooops, it was a glitch and we can refund you, about indeceny and horrible experience. AVOIDDDDDD…

ADVANTAGESDISADVANTAGES

Unprofessional


20-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


03-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


02-09-2022

J K
  United Arab Emirates

No customer service

Self drive made a Mistake on my booking, took ownership of the issue but no action at all to resolve it, and no responses etc

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Unprofessional Untrustworthy


01-09-2022

Islam Asaad Attia
  Egypt

Car renal dismiss on the pick up timing

The worst experience ever , the staff is not professional at all , we agreed to deliver the car on specific time and then after I did the payment they came to me and said that it will be available after 2 days from the agreed time … worst experience ever

ADVANTAGESDISADVANTAGES

Dishonest Fake Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-08-2022

Mohammed Saif Zaveri
  India

MISLEADING APP AND FALSE CLAIMS

I wish there was a negative rating option. The staff Is pathetic, rude and totally uncooperative.
I tried booking a car for three days and was attended to in a very disinterested and unprofessional manner. The staff is not well versed with their own deals and offers. They refused to use the offer that was up on their site and kept saying it was expired while it still reflected on their app and website. Despite sending them screenshots of the same they refused to acknowledge. Highly highly highly disappointed and would never suggest this company to anyone.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




24-08-2022

Sam A
  United States

Worst car rental experience

There is no other worst car rental experience than what I had with this company, they said I will have the car at 4 and then they send me an email at 5:20 saying that they have been trying to contact me where I had no emails or calls from them. I called them and they said it’s almost 6 and they can’t get me a car and then the rep says tomorrow before 12 you will have the car. Next day, no email no car no messages on whatsup nothing from their side till I contacted them and then I asked for a full refund and they stated the car will be ready at 5 for delivery and I asked again for a full refund for the money that I was charged with no car .. if this was back in the states this company would not last for 1 week..

ADVANTAGESDISADVANTAGES

Fraudulent Misleading Unprofessional Unreliable Not Client-oriented


18-08-2022

Andrew
  Australia

pick someone else if you can

I found them very difficult to deal with, quick to take money and slow to answer questions. On their website they said it was possible to take a car to Oman, and when I asked for permission to they said it was ‘outdated’ information and I couldn’t. Six weeks later the ‘outdated’ information is STILL on their website. So what do you call a company that keeps inaccurate and ‘outdated’ information on their website even after they acknowledge that it is wrong? You decide. I will not be using them again.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Inattentive Incompetent Unpleasant Not Client-oriented


08-08-2022

Sofiane
  France

Do not recommend at all!

Do not recommend at all!!! Not professional at all. the only time when they will be reactive is when they need to get money from you.
The car i was given kept broking down, received a new car after 5days yet they still deducted 5 days of rental while i was unable to use it.
Refund takes 6 months, they never answered my emails or calls. They are now trying to refund me 27aed out of the 1400 they owe me.
Very disappointing, I highly recommend you to go somehwere else!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


16-07-2022

Luiza
  United Arab Emirates

Poor Customer Service

I don’t even know where to start with all what I have to say about my experience with selfdrive. I am extremely disappointed with everything, starting from the customer service and ending with the car delivery and pick-up. I send emails, I call, I send WhatsApps, one way of communication is never enough as you always have to spend ages to get in touch. They never get back, never answer and never care, maybe becaude you have too many customers and do not care to lose one? Cars do not always come in normal conditions, last time you could barely see the parking camera, only half of the lens was visible. Everytime I leave more gas in the tank, I don’t get money back but if once I leave the car with 2 bars less, I get a 123aed deduction. Cars are never delivered on time, last time I waited more than 1 day. They keep charging the card on file for everything without asking and do not always provide the receipt with the information of the charge. In short, I have to chase the team for everything and they never made any effort to compensate me for all my troubles. I am sorry but I will never rent cars from selfdrive ever again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Messy Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


19-06-2022

Teodora nemeno
  United Arab Emirates

Horrible company and workers

Horrible experience I don’t recommend this company. They are verry fast assisting you but then when they have the payment they got your creadit card they will just doesn’t care you will keep calling if this people to send the agreement paper which is take 5 hours from them I strongly not recommend this company and if you cancel the booking they will take money from ur card

ADVANTAGESDISADVANTAGES


09-06-2022

Dina |   Verified
  United Arab Emirates

Good

This company provides flawless and exceptional service. Furthermore, their price is constant and fair.

ADVANTAGESDISADVANTAGES

Fantastic Clean Client-oriented


31-05-2022

Samuel |   Verified
  United Arab Emirates

Delightful

This organization offers faultless and outstanding services. In addition, their pricing are consistent and reasonable.

ADVANTAGESDISADVANTAGES

Amazing Fast


30-05-2022

Wieno |   Verified
  United Arab Emirates

Satisfying

This company provides flawless and amazing services. Furthermore, their prices are dependable and reasonable.

ADVANTAGESDISADVANTAGES

Honest Clean


25-04-2022

Ryder |   Verified
  United Arab Emirates

Great

I opt their Flexi rental package and it was great, they were friendly and offered good options so that one can go for a car rental option easily.

ADVANTAGESDISADVANTAGES

Friendly Reliable


08-02-2022

Solvy |   Verified
  United Arab Emirates

Perfect services

This company is offering perfect and amazing services. Also, their prices are so reliable and affordable.

ADVANTAGESDISADVANTAGES

Perfect Reliable Affordable


07-11-2021

Wesley |   Verified
  United Arab Emirates

Amazing

This company is suggested by my friend and I have rented a car from them, it was a good experience with them as their vehicles are amazing and well maintained but their prices were high.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


18-08-2021

Arthur |   Verified
  United Arab Emirates

Attentive

I have rented a car from them, the vehicle was good and clean and the prices are good, staffs were friendly and attentive to clients, but one this which is not convenient is that their location, rest all good.

ADVANTAGESDISADVANTAGES

Clean Affordable

Badly-located


11-05-2021

Clive |   Verified
  United Arab Emirates

Brand new cars!

I’m really impressed by this amazing rental company! They’re providing perfect offers on the cars and to my astonishment, I found that they’re brand new cars! I took the service and it was amazing. The car was perfect and very clean.

ADVANTAGESDISADVANTAGES

Perfect Clean


02-05-2021

Wayne |   Verified
  United Arab Emirates

Fast

I have rented a car from them, it was a good experience, they are quick to provide you a reliable vehicle and their prices are good too.

ADVANTAGESDISADVANTAGES

Convenient Affordable


02-05-2021

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Reviews
Mohammad Basir
  United Arab Emirates

Atrocious customer service – avoid if possible

I arranged for my car to be picked up as I was going back to the UK before the end of my month with Selfdrive. They told me it would be picked up at 7pm which was perfect as I was to head to the airport at 10.20pm.

However the person they had sent to pick up car did not arrive till 10.35pm at which point I had already started my journey to the airport. This meant the car was kept under my name for 2 extra days till I returned as the customer services could not be contacted.

Selfdrive then went onto charging me an extra 330 AED for the 2 extra days even though it was not my fault for the delay in returning the car. I have sent over 10 emails since my return 8 days ago and there has been no reply from the company. They are super quick to charge you but will ignore you at every opportunity. Customer service is atrocious.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Ridiculous Scam Unreliable Untrustworthy Not Client-oriented


10-02-2023

ilhame
  United Arab Emirates

Misleading information & abusive charges

They provide misleading information! They are a third party on my rental in Oman. They applied abusive charges and not willing to return the deposit! Be careful they are dishonest! It is a platform communication which is even more frustrating as you are powerless to deal with their abusive charges.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Unreliable


19-01-2023

Shankar
  Nepal

Very Bad Experience with their service ..

Very Bad Experience with their service ..

ADVANTAGESDISADVANTAGES


16-01-2023

Stan
  Oman

Say goodbye to security deposit

Say goodbye to security deposit!

ADVANTAGESDISADVANTAGES


15-01-2023

Jamal
  Jordan

Very bad customer service

Customer service staff are like automated, they never solve any issue and they give false answers, the worst experience I ever had

ADVANTAGESDISADVANTAGES

Miserable


10-01-2023

YR
  United Arab Emirates

0 stars

Avoid using this company at all cost.
I would have given them 0 starts if it was available. Its cheap but not worth the hassle. They have the worst customer service I have ever experienced. They charge your card when they feel like it, agent blatantly lie about petrol levels and never respond to complaints just to name a few issues

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Scam Terrible Unprofessional Untrustworthy


06-12-2022

christom k thomas
  United Arab Emirates

Charges without information

Very bad unprofessional firm after 2yrs with them having rent a car from Diamond Lease through selfdrive. Pls never give them any authorisation to withdraw any money from your cards. They don’t have HUMANITY

ADVANTAGESDISADVANTAGES

Unprofessional


03-12-2022

Clara
  United Arab Emirates

Car Rental

Horrible experience !!!
they are liars and thieves. After you pay for the car and the deposit and after you set the time and day for handing over the car, the company calls you and informs you that the car is not available. DEAR CUSTOMERS be very careful and don’t waste your time with this second-hand company. Surely I will raise a complain to the responsible authorities.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible


18-11-2022

Ismet
  United States

no customer care

RUN Never rent a car from this company. I paid with a card under my name, they charged me. Now they are saying just before 30 minutes of car delivery time that they cannot accept the card which they have already charged and which I also paid for deposit. Now I have to wait for their refund team to process my refund. They are holding my money hostage. They are stealing my time and my ability to rent another car because I booked monthly and paid good amount of money which consumed my balance. %100 disappointm

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


15-11-2022

Punit
  India

THEY WONT REFUND THE SECRUITY DEPOSIT ON TIME

THEY WILL GIVE U GOOD CARS. BUT AT END UR AT LOSS. AS THEY WONT EVER REFUND YOUR SECURITY AMOUNT WITHIN 30 days. MINE IS 2 MONTHS OVERDUE. BIG CHEATERS

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


11-11-2022

Johanna
  United Kingdom

WHERE IS MY DEPOSIT?!

Gave car back in perfect condition with no fines etc. Still waiting for my deposit to be refunded TWO MONTHS after!! Keep being lied to. Do bot hire from these people!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Terrible Unreliable Untrustworthy Indecent Not Client-oriented


25-10-2022

Shane
  United Kingdom

Waiting weeks for a refund – after non existent customer service

Booked a car, paid the deposit and first month’s rent, waited for days for be contacted about forms. Was then told over email, that the booking would take far longer that what I had requested on the website. I then cancelled the booking and requested a refund – which I was told would take 5-7 days. I followed up many times – forget email, they never respond. I then called many times – and was promised ‘the refund will be processed in day’… I’m now waiting for several weeks with no refund.

This company is an outright scam and are criminal, not just poor at customer service.

ADVANTAGESDISADVANTAGES

Criminal Scam Not Client-oriented


22-10-2022

CHEQPOINT TECH TRADING LLC
  United Arab Emirates

your customer service is GARBAGE

your customer service is GARBAGE

ADVANTAGESDISADVANTAGES

Rude Unprofessional Not Client-oriented


19-10-2022

shankar
  Sri Lanka

Rental renewal was not informed prior to renewal – Unprofessional

I booked Mitsubishi car on a promotion for the 1st month and the second month rental was supposed to inform prior to renewal even when asked for it on the first week of the first month it was not informed to me. And on the last day of the renewal it was informed that I have to pay a higher amount. not professional and would not recommend to any one.

ADVANTAGESDISADVANTAGES

Unprofessional



18-10-2022

Masoud
  United Arab Emirates

Bad Experience

Very bad experience

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Expensive



01-10-2022

Govind Haridas
  United Arab Emirates

The worst car rental in Dubai will be ideal tag

Ordered a car with extra charges for home delivery..it was booked for 3 pm delivery..it’s almost 8 pm now and no sign of car delivery. Just a customer service representative who keeps apologizing. Pathetic is an understatement!!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-10-2022

Mohamed Reyad
  Egypt

Worst Experience Ever!!!! Unprofessional!!!

I have never ever dealt with someone that unprofessional. I am not only talking about the call center agent who hung up on me while I was talking, I am talking about the emails, their supervisors not accepting to call me back, about tricking me to book via giving me options that after I collected the car, they are telling me ooops, it was a glitch and we can refund you, about indeceny and horrible experience. AVOIDDDDDD…

ADVANTAGESDISADVANTAGES

Unprofessional


20-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


03-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


02-09-2022

J K
  United Arab Emirates

No customer service

Self drive made a Mistake on my booking, took ownership of the issue but no action at all to resolve it, and no responses etc

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Unprofessional Untrustworthy


01-09-2022

Islam Asaad Attia
  Egypt

Car renal dismiss on the pick up timing

The worst experience ever , the staff is not professional at all , we agreed to deliver the car on specific time and then after I did the payment they came to me and said that it will be available after 2 days from the agreed time … worst experience ever

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Dishonest Fake Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-08-2022

Mohammed Saif Zaveri
  India

MISLEADING APP AND FALSE CLAIMS

I wish there was a negative rating option. The staff Is pathetic, rude and totally uncooperative.
I tried booking a car for three days and was attended to in a very disinterested and unprofessional manner. The staff is not well versed with their own deals and offers. They refused to use the offer that was up on their site and kept saying it was expired while it still reflected on their app and website. Despite sending them screenshots of the same they refused to acknowledge. Highly highly highly disappointed and would never suggest this company to anyone.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




24-08-2022

Sam A
  United States

Worst car rental experience

There is no other worst car rental experience than what I had with this company, they said I will have the car at 4 and then they send me an email at 5:20 saying that they have been trying to contact me where I had no emails or calls from them. I called them and they said it’s almost 6 and they can’t get me a car and then the rep says tomorrow before 12 you will have the car. Next day, no email no car no messages on whatsup nothing from their side till I contacted them and then I asked for a full refund and they stated the car will be ready at 5 for delivery and I asked again for a full refund for the money that I was charged with no car .. if this was back in the states this company would not last for 1 week..

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Fraudulent Misleading Unprofessional Unreliable Not Client-oriented


18-08-2022

Andrew
  Australia

pick someone else if you can

I found them very difficult to deal with, quick to take money and slow to answer questions. On their website they said it was possible to take a car to Oman, and when I asked for permission to they said it was ‘outdated’ information and I couldn’t. Six weeks later the ‘outdated’ information is STILL on their website. So what do you call a company that keeps inaccurate and ‘outdated’ information on their website even after they acknowledge that it is wrong? You decide. I will not be using them again.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Inattentive Incompetent Unpleasant Not Client-oriented


08-08-2022

Sofiane
  France

Do not recommend at all!

Do not recommend at all!!! Not professional at all. the only time when they will be reactive is when they need to get money from you.
The car i was given kept broking down, received a new car after 5days yet they still deducted 5 days of rental while i was unable to use it.
Refund takes 6 months, they never answered my emails or calls. They are now trying to refund me 27aed out of the 1400 they owe me.
Very disappointing, I highly recommend you to go somehwere else!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


16-07-2022

Luiza
  United Arab Emirates

Poor Customer Service

I don’t even know where to start with all what I have to say about my experience with selfdrive. I am extremely disappointed with everything, starting from the customer service and ending with the car delivery and pick-up. I send emails, I call, I send WhatsApps, one way of communication is never enough as you always have to spend ages to get in touch. They never get back, never answer and never care, maybe becaude you have too many customers and do not care to lose one? Cars do not always come in normal conditions, last time you could barely see the parking camera, only half of the lens was visible. Everytime I leave more gas in the tank, I don’t get money back but if once I leave the car with 2 bars less, I get a 123aed deduction. Cars are never delivered on time, last time I waited more than 1 day. They keep charging the card on file for everything without asking and do not always provide the receipt with the information of the charge. In short, I have to chase the team for everything and they never made any effort to compensate me for all my troubles. I am sorry but I will never rent cars from selfdrive ever again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Messy Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


19-06-2022

Teodora nemeno
  United Arab Emirates

Horrible company and workers

Horrible experience I don’t recommend this company. They are verry fast assisting you but then when they have the payment they got your creadit card they will just doesn’t care you will keep calling if this people to send the agreement paper which is take 5 hours from them I strongly not recommend this company and if you cancel the booking they will take money from ur card

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09-06-2022

Dina |   Verified
  United Arab Emirates

Good

This company provides flawless and exceptional service. Furthermore, their price is constant and fair.

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Fantastic Clean Client-oriented


31-05-2022

Samuel |   Verified
  United Arab Emirates

Delightful

This organization offers faultless and outstanding services. In addition, their pricing are consistent and reasonable.

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Amazing Fast


30-05-2022

Wieno |   Verified
  United Arab Emirates

Satisfying

This company provides flawless and amazing services. Furthermore, their prices are dependable and reasonable.

ADVANTAGESDISADVANTAGES

Honest Clean


25-04-2022

Ryder |   Verified
  United Arab Emirates

Great

I opt their Flexi rental package and it was great, they were friendly and offered good options so that one can go for a car rental option easily.

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Friendly Reliable


08-02-2022

Solvy |   Verified
  United Arab Emirates

Perfect services

This company is offering perfect and amazing services. Also, their prices are so reliable and affordable.

ADVANTAGESDISADVANTAGES

Perfect Reliable Affordable


07-11-2021

Wesley |   Verified
  United Arab Emirates

Amazing

This company is suggested by my friend and I have rented a car from them, it was a good experience with them as their vehicles are amazing and well maintained but their prices were high.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


18-08-2021

Arthur |   Verified
  United Arab Emirates

Attentive

I have rented a car from them, the vehicle was good and clean and the prices are good, staffs were friendly and attentive to clients, but one this which is not convenient is that their location, rest all good.

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Clean Affordable

Badly-located


11-05-2021

Clive |   Verified
  United Arab Emirates

Brand new cars!

I’m really impressed by this amazing rental company! They’re providing perfect offers on the cars and to my astonishment, I found that they’re brand new cars! I took the service and it was amazing. The car was perfect and very clean.

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Perfect Clean


02-05-2021

Wayne |   Verified
  United Arab Emirates

Fast

I have rented a car from them, it was a good experience, they are quick to provide you a reliable vehicle and their prices are good too.

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Convenient Affordable


02-05-2021

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