Mohammed   United Arab Emirates

Rental

Absolute disregard for customer care and did respectful behaviour! impossible to get through to via phone. Several emails sent over a period of 3 days and 0 response. Whoever runs this company needs to seriously sort out the customer service and care. I seriously hope I don’t have any problems having booked a car with this company now, worried !

29-09-2023

Rajneesh Singh   India

Pathetic customer service

Never ever recommend there service to anyone, Terrible customer service, Dishonest staff ( Finance), You will not get the clear bill for non rental charges and they will charge you now and then. If you want peace of mind don’t take there services, I’m there customer and struggling horribly. You can’t even complain because there is no one to listen to you. Never ever go to them And rent a car. The car which they have send me as a replacement has a bad smell and not in a good condition. If you request a car service they will take 2-3 weeks to charge the car, Even you tell them that the brake is not working they are not bothered, If you meet with an accident it will be considered your fault, There are many more problems then what I have written
Today only They asked me that have to return the vehicle to the supplier and wanted me to charge it to some other model I agreed and they have charged me extra also, I told them that currently I’m in my office and will be at my home by 6:30pm on which the lady agreed and later when I reached at my home and asked them to change my car the guy who came to replace my car left and he told me that Selfdrive has asked them not wait after 6 pm .
I have uploaded the screenshot for your reference

28-09-2023

Jake   United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

27-09-2023

Jake   United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

27-09-2023

Najm   United Arab Emirates

Remarkably deficient service.

I regret to inform you that my experience with Selfdrive Rent a Car has been far from satisfactory, and I cannot recommend their services to anyone.

My dissatisfaction primarily stems from the car collection process, which has been marred by poor communication and scheduling issues. I initially reached out via email on September 11th to request a car collection and followed up with a phone call on September 12th at 10:00 AM. Unfortunately, I did not receive any response to either of my attempts to communicate.

Today, on September 13th at 10:15 AM, I made another phone call to inquire about the car collection. To my surprise, I was informed that the car had been rescheduled for collection on the same day at 3:00 PM, a change I was not informed about. This scheduling alteration poses a significant inconvenience to me, as I am not available at that time.

I must express my disappointment with the handling of this situation. It is unacceptable to reschedule a car collection without prior notification to the customer. Given the lack of communication and this sudden change, I am left with no choice but to request that the car be collected tomorrow at 9:30 AM to accommodate my schedule.

I find it unjust that I am being asked to pay an additional day’s rental fee due to the company’s failure to inform me of the scheduling change and their unresponsiveness to my email, which was sent three days ago. I hope that one day the UAE will crack down on businesses that are 100% non-compliant with UAE standards.

13-09-2023

Naveen   United Arab Emirates

Renewal car contract

Poor customer services, no one calls me for my extension which was mentioned at the time of 1st booking. I have to follow up. Liars about deposit for renewing contract and special pricing offers. Rude staff all Filipinos

12-09-2023

ZK   Singapore

Refund Delayed Over 60 Working Day!

Please be very careful with Self Drive. In th contract stated clearly, they will refund our security deposit after 30 working days. Till now, my deposit was NOT refunded after 60 working days. They did not honoured their own contract and agreement. I will not recommend anyone to use self drive!

09-09-2023

Anuraj   United Arab Emirates

Disappointing, want to complaint police

Disappointing, no professionalism! Need to file a complaint now to police

I used the service and honestly, the service is really bad.
Once you give them the money, then their behavior changes.

The staff didn’t know the proper location, they provided the wrong information to me and I got stranded in the middle of the road the first day.

They will not help you, they will charge the card without intimating you even after taking the deposit.

Now I’m struggling to get the deposit amount after one month, no one is responding to emails or taking calls.

Very unprofessional staff, real frauds

I will never recommend the Self-drive to anyone.

09-09-2023

Sarah   United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

01-09-2023

Brian   United Arab Emirates

Refund/Failure to adhere to Contract

Avoid this company at ALL costs.Highly unprofessional.They will debit your card like its their own.
Multiple follow ups-still no refund for charges made without consent

29-08-2023

Vijay   United Arab Emirates

Refund Return

They are not Returning their refund as they mentioned 30 days policy changed to 30 working day policy. other rental is not taking any security deposit only this people are taking and to return 2 months they are taking also you need to keep following them via mail and call. too much frustrating

25-08-2023

Sarah   United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

17-08-2023

brian   United Arab Emirates

fraudulent company

avoid this company at all costs. They have kept my deposit and have tried to defraud me. do not use

16-08-2023

Nikunj   United Arab Emirates

Be aware of the extra charges they put on you

1. service charge for things like salik charge, petrol is a whopping 25%
2. they will charge you fir petrol even thiugh you would have returned the car with required fuel. and their fuel charge is 4.8 aed per liter plus vat plus a 25% service fees.
3. i took the car for 3 months and would have used it randomly for max 8-10 days in month. my total salik charge was more than 250 aed plus their 25% service charge
4. they are not reachable on phone

11-08-2023

John Doe   United Arab Emirates

Failure to return deposit

I have rented a vehicle through Selfdrive multiple times, and on several occasions they have failed to release the deposit. Several follow up emails need to be sent for them to release it. For those that do not pay attention to such details, would fall victim to this scam they’re running. If it’s once, it’s understandable but not several times. I have discontinued using their services and prefer to spend more elsewhere than to deal with such a dishonest company.

11-08-2023

Mayur Bathla   India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

28-07-2023

Mayur Bathla   India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

28-07-2023

Kunal Popat   United Arab Emirates

Refund issues

I have not received my funds more than 45 days.
It’s a scam.. No response once u need your refund

15-07-2023

Mayur   India

Customer care

It’s been a month since I have been using their rent a car first they gave me a very old car which I didn’t accept after 2 days they sent me another car which is equally bad however I accepted the car few days later car started to make the noise I mailed self drive and called them as well. Every time
me they promised someone will call back but after a month also noone bothered to check 2days before the end of agreement I called and mailed them same story noone bothered to revert back on the date of end of agreement they charged me entire month. Hence I would strongly recommended not to avail their serviced POOR ATTITUDE OF THE STAFF.

10-07-2023

Maha Mashtoub   United Arab Emirates

Kept taking money from my card

They charged my credit card even though I returned my car. They are very poor in following up with their customers

05-07-2023

Moustafa   United Arab Emirates

Such a scammer company

Charging me x2 fuel price + taking service charge + vat
You’re not allowed to pay your fines , so they can charge you service charge in order to benefit ( 20% extra charge of the fine payment )
Upon booking , you can add additional millage 500KM= 75 dirhams , if you dont request upon booking , they will charge you 1 AED FOR EACH 1 KM ( i paid 500 aed ) knowing that it was supposed to be 75 dirham only

04-07-2023

Rahul Gupta   United Arab Emirates

Hidden Charges and fraudulent practice

They have fraudulent practices and hidden charges. They ask for credit card pic even after asking for emirates id, passport copy etc, which their website specify as the credit card to be shown during signing of rental agreement/picking of car. All the documents during booking are already uploaded so asking for documents again is just pure devious. If you dont provide credit card pic, they cancel the booking and deduct 10% of booking amount

03-07-2023

M   United Kingdom

Disastrous experience

– Bad customer service
– Unreliable bookings
– Challenging pick-up and drop-off
– Unauthorized charging and extension of the booking *after the car was dropped off*

02-07-2023

MJ   United Arab Emirates

Rude and Unprofessional Customer Service Representatives

Poor customer service, very unresponsive to customer enquiries. Called and was unatended to, waited for a callback to no avail. Managed to get hold of a booking agent who had no zeal to assist. Was unapologetic to my frustration and unwilling to assist thereby dumping my call to another unresponsive extension with no courtesy to inform about anything. Really poor telephone ethics! Looking at the other client remarks, I’m glad I didn’t push through.

25-06-2023

Ghizlane El biar   Morocco

Extra charges

They charge me yesterday twice an amount of 486aed , they mentioned in the invoice is it a fine but actually when i checked history NO FINE founded since i use the car .
Also is Impossible to reach them in the phone

18-06-2023

Christina Assal   United Arab Emirates

Very Bad Service

My recent experience with SelfDrive was nothing short of a disaster. A car in poor condition, filthy interior, unaddressed mechanical issues, and indifferent customer service left me deeply disappointed. I strongly advise against renting from this company if you value a hassle-free and satisfactory experience. Look for more reliable alternatives.

14-06-2023

Kalesh Kumar   United Arab Emirates

Looting Money

These guys are online Scam company.All the cars are not under their name.Not changing car if we complaint not running condition and deducting money from our security deposit

13-06-2023

fares   Lebanon

they will not give back refund

they will not give back refund

08-06-2023

Sofiya Mankova   United Arab Emirates

Scammers

If only I could give you zero stars !!!!!! I wish I read the comments earlier , the works company I ever had to deal with in my life . All the positive reviews are made by them with fake profiles . I rented a car for one year , for 3 months I kept calling them to take the car for service no one ever came , when I decided to give the car back of course as everyone else they said there are damages and didn’t even specify the amount so that they can charge whatever amount they like . Everyone please report these scammers to dubai consumer rights so they can shut them down .

07-06-2023

Rb   United Arab Emirates

Self drive is another stress in your life

Guys kindly never ever rent your car from self drive.

They will suck your blood and money too.

Irresponsible organization least bothered….

If you can afford another great stress in your life kindly associate with them……they give you all crap cars that are in worse condition….don’t respond to call…they have a member by the name of great hero.shah….worse to the core ..doesn’t listen…actually none of the members listen why only him….they need to have responsible management….I can imagine as mgt must be worse so must be seniors in this organization.

All the best if you associate with them….do ensure that you will definitely get blood pressure from them …

06-06-2023

Ashish Raval   United Arab Emirates

No Business Ethics

I would suggest to stay away from Self Drive as they have no business ethics & their team is just unprofessional. We call on mobile, send messages on whatsapp but there is no response. They deducted AED 1258 amount from my credit cards 12 times but they didn’t act or responded

03-06-2023

Shannon-Lee McCall   South Africa

Worst service and so incompetent

Let me recap how not helpful selfdrive has been…

Made booking 27 but never submitted documents and did not proceed to confirm booking as I was no longer going to take the car and I sent an email to request cancellation officially as will not be making a booking.

Then 4 days later you still have not replied, you cancelled on the app but no refund has been processed.

I decided to call today to follow up and your team cannot even find the booking after giving my number and I have to go and search for the booking ID to help your team find it after being on hold 4 times. They keep saying there’s no booking until at last I get ID number.

Then when your team finds it I’m on hold again cause they have no idea what they doing …

But it gets better…

You then tell me that you will charge a cancellation fee even though booking never processed as documents never submitted and after I have no response from you.

31-05-2023

Raisul Islam   India

My booking was cancelled 2 times after payment deduct

Very very poor service I’ve never had this kind of service in my life

25-05-2023

Yoanna   United Kingdom

they are not returning deposits

I have used them for couple of days and almost 2 month after they still have not returned the deposit despite of the no tickets or reason for the hold. Furthermore they are no responding, charging card washout reason and no invoice.

22-05-2023

emily   United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. And it has been been over 2 months now. Do not recommend.

22-05-2023

emily   United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. Highly not recommend!

22-05-2023

Ati   United Arab Emirates

Horrible customer service

They will charge your card without telling you and they won’t respond when you ask about it.

Returned the car 3 months ago and they still havent given me a refund. Finally picked up to tell me that it might take another month. Its ridiculous. Horrible horrible service.

They’re only nice and professional until they get your booking and your card details.

19-05-2023

Pascale Kashouh   United Arab Emirates

Very bad customer service

I am very disappointed with selfdrive uae customer service. They don’t reply to emails, and you can never speak to someone on the phone. Once I had to stay on hold for 25minutes till someone answered. I needed to follow up on my security deposit refund which took more than a month to reimbursed. I will never work with them again. I hope you put some effort in your customer service.

17-05-2023

Leda   Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

15-05-2023

Leda   Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

15-05-2023

Dritan S.   United Arab Emirates

Beware of SelfDrive – Rent a car: Deceptive Practices and Nonexistent Customer Support

I recently had a horrendous experience with SelfDrive – Rent a car, and I feel compelled to share my story to protect fellow consumers from falling into the same trap. This company’s deceitful practices and complete lack of customer support are nothing short of a scam.

Two weeks ago, I conducted thorough research on car rentals and stumbled upon SelfDrive – Rent a car. Their website claimed that I could rent a car for a weekend without paying a warranty deposit, which seemed like an appealing offer. Excited about the possibility of a hassle-free rental experience, I proceeded to browse their vehicle options and selected a low/mid-range car, an MG.

However, my enthusiasm quickly turned into frustration when, during the booking process, I was suddenly required to pay a deposit that had not been disclosed earlier. This sneaky tactic reeked of fraudulent behavior, and I immediately decided to request a refund.

Little did I know that the nightmare had just begun. After initiating the refund process, I received a notification stating that 10% of the value would be deducted from my refund, despite the fact that I had not received any service or product from them. Shocked and appalled by their audacity, I attempted to seek assistance by sending emails to all of their official addresses. To my dismay, I received no response whatsoever.

Desperate for answers, I tried contacting their Customer Support multiple times, only to be met with disappointment. The refund team, conveniently reachable through the 5th extension, appeared to be perpetually unreachable. It became evident that they intentionally make it difficult for customers to reach them, leaving us without any support or guidance.

To make matters worse, it has now been two weeks, and I am still waiting for my refund to be processed. SelfDrive – Rent a car has not only wasted my time and money but also displayed a complete disregard for their customers’ rights and satisfaction.

In conclusion, I strongly advise everyone to stay away from SelfDrive – Rent a car. They are undoubtedly a thief company, engaging in deceptive practices and exhibiting zero accountability or professionalism. Don’t be fooled by their enticing offers, as the hidden costs and nonexistent customer support will only lead to disappointment and financial loss.

Let my experience serve as a cautionary tale. Choose reputable car rental companies that prioritize honesty, transparency, and customer satisfaction. SelfDrive – Rent a car falls short on all counts, and engaging with them will only bring frustration and regret.

Save yourself the headache and find a trustworthy car rental service that respects and values its customers. SelfDrive – Rent a car is not worth your time, money, or peace of mind.

12-05-2023

AK   India

Worst customer experience

Bad customer service. They don’t refund the security deposit.

11-05-2023

Taha Madani   Canada

Will not refund bac money

Company charged me for a fine not issued during my rental period. Now its has been 1.5 months and there still hasn’t been any refund. They are unresponsive on email. Please avoid at all cost. Dubai authorities should close this business down.

11-05-2023

Frank   United Arab Emirates

Most expensive leasing in the market

Refrain from dealing with these thieves, they advertise cheap and affordable car leasing but actually is the most expensive within the market, as they do not return the deposit. They say will be returned after 30 working days after the return of the vehicle but they don’t, as they know most people don’t track that, so after few months if you realize the deposit is not been returned, just good luck trying to contacting them, they never responded to emails, or calls. Before leasing a car from them call and dial option 5 for refunds, you will spend hours on the phone and your call will never be answered.

They are criminals, so better go with a serious internationally recognized company like thrifty, hertz, budget, national, etc
They have a goodwill to protect not like these thieves from self drive that change their company name any time. Did two leasings with them, months ago and no reimburse yet,
Tried to open a case at the court against then for fraud but not worth the fees, so will lease again and use and abuse the vehicle until my deposits are recovered.

08-05-2023

Denzil Monteiro   India

Telephonic conversation customer service

This lady who uses the name “Lovely” on the customer service line was very rude. She didn’t have the patience to explain any of the details asked and was giving attitude over the call. what kind of customer service person is this. that too to an existing customer. Plus, I sent an email asking other details and I haven’t got the answer yet.

11-04-2023

Mohammad Basir   United Arab Emirates

Atrocious customer service – avoid if possible

I arranged for my car to be picked up as I was going back to the UK before the end of my month with Selfdrive. They told me it would be picked up at 7pm which was perfect as I was to head to the airport at 10.20pm.

However the person they had sent to pick up car did not arrive till 10.35pm at which point I had already started my journey to the airport. This meant the car was kept under my name for 2 extra days till I returned as the customer services could not be contacted.

Selfdrive then went onto charging me an extra 330 AED for the 2 extra days even though it was not my fault for the delay in returning the car. I have sent over 10 emails since my return 8 days ago and there has been no reply from the company. They are super quick to charge you but will ignore you at every opportunity. Customer service is atrocious.

10-02-2023

ilhame   United Arab Emirates

Misleading information & abusive charges

They provide misleading information! They are a third party on my rental in Oman. They applied abusive charges and not willing to return the deposit! Be careful they are dishonest! It is a platform communication which is even more frustrating as you are powerless to deal with their abusive charges.

19-01-2023

Shankar   Nepal

Very Bad Experience with their service ..

Very Bad Experience with their service ..

16-01-2023

Stan   Oman

Say goodbye to security deposit

Say goodbye to security deposit!

15-01-2023

Jamal   Jordan

Very bad customer service

Customer service staff are like automated, they never solve any issue and they give false answers, the worst experience I ever had

10-01-2023

YR   United Arab Emirates

0 stars

Avoid using this company at all cost.
I would have given them 0 starts if it was available. Its cheap but not worth the hassle. They have the worst customer service I have ever experienced. They charge your card when they feel like it, agent blatantly lie about petrol levels and never respond to complaints just to name a few issues

06-12-2022

christom k thomas   United Arab Emirates

Charges without information

Very bad unprofessional firm after 2yrs with them having rent a car from Diamond Lease through selfdrive. Pls never give them any authorisation to withdraw any money from your cards. They don’t have HUMANITY

03-12-2022

Clara   United Arab Emirates

Car Rental

Horrible experience !!!
they are liars and thieves. After you pay for the car and the deposit and after you set the time and day for handing over the car, the company calls you and informs you that the car is not available. DEAR CUSTOMERS be very careful and don’t waste your time with this second-hand company. Surely I will raise a complain to the responsible authorities.

18-11-2022

Ismet   United States

no customer care

RUN Never rent a car from this company. I paid with a card under my name, they charged me. Now they are saying just before 30 minutes of car delivery time that they cannot accept the card which they have already charged and which I also paid for deposit. Now I have to wait for their refund team to process my refund. They are holding my money hostage. They are stealing my time and my ability to rent another car because I booked monthly and paid good amount of money which consumed my balance. %100 disappointm

15-11-2022

Punit   India

THEY WONT REFUND THE SECRUITY DEPOSIT ON TIME

THEY WILL GIVE U GOOD CARS. BUT AT END UR AT LOSS. AS THEY WONT EVER REFUND YOUR SECURITY AMOUNT WITHIN 30 days. MINE IS 2 MONTHS OVERDUE. BIG CHEATERS

11-11-2022

Johanna   United Kingdom

WHERE IS MY DEPOSIT?!

Gave car back in perfect condition with no fines etc. Still waiting for my deposit to be refunded TWO MONTHS after!! Keep being lied to. Do bot hire from these people!

25-10-2022

Shane   United Kingdom

Waiting weeks for a refund – after non existent customer service

Booked a car, paid the deposit and first month’s rent, waited for days for be contacted about forms. Was then told over email, that the booking would take far longer that what I had requested on the website. I then cancelled the booking and requested a refund – which I was told would take 5-7 days. I followed up many times – forget email, they never respond. I then called many times – and was promised ‘the refund will be processed in day’… I’m now waiting for several weeks with no refund.

This company is an outright scam and are criminal, not just poor at customer service.

22-10-2022

CHEQPOINT TECH TRADING LLC   United Arab Emirates

your customer service is GARBAGE

your customer service is GARBAGE

19-10-2022

shankar   Sri Lanka

Rental renewal was not informed prior to renewal – Unprofessional

I booked Mitsubishi car on a promotion for the 1st month and the second month rental was supposed to inform prior to renewal even when asked for it on the first week of the first month it was not informed to me. And on the last day of the renewal it was informed that I have to pay a higher amount. not professional and would not recommend to any one.

18-10-2022

Masoud   United Arab Emirates

Bad Experience

Very bad experience

01-10-2022

Govind Haridas   United Arab Emirates

The worst car rental in Dubai will be ideal tag

Ordered a car with extra charges for home delivery..it was booked for 3 pm delivery..it’s almost 8 pm now and no sign of car delivery. Just a customer service representative who keeps apologizing. Pathetic is an understatement!!!

01-10-2022

Mohamed Reyad   Egypt

Worst Experience Ever!!!! Unprofessional!!!

I have never ever dealt with someone that unprofessional. I am not only talking about the call center agent who hung up on me while I was talking, I am talking about the emails, their supervisors not accepting to call me back, about tricking me to book via giving me options that after I collected the car, they are telling me ooops, it was a glitch and we can refund you, about indeceny and horrible experience. AVOIDDDDDD…

20-09-2022

Riaan Hefer   United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

03-09-2022

Riaan Hefer   United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

02-09-2022

J K   United Arab Emirates

No customer service

Self drive made a Mistake on my booking, took ownership of the issue but no action at all to resolve it, and no responses etc

01-09-2022

Islam Asaad Attia   Egypt

Car renal dismiss on the pick up timing

The worst experience ever , the staff is not professional at all , we agreed to deliver the car on specific time and then after I did the payment they came to me and said that it will be available after 2 days from the agreed time … worst experience ever

27-08-2022

Mohammed Saif Zaveri   India

MISLEADING APP AND FALSE CLAIMS

I wish there was a negative rating option. The staff Is pathetic, rude and totally uncooperative.
I tried booking a car for three days and was attended to in a very disinterested and unprofessional manner. The staff is not well versed with their own deals and offers. They refused to use the offer that was up on their site and kept saying it was expired while it still reflected on their app and website. Despite sending them screenshots of the same they refused to acknowledge. Highly highly highly disappointed and would never suggest this company to anyone.

24-08-2022

Sam A   United States

Worst car rental experience

There is no other worst car rental experience than what I had with this company, they said I will have the car at 4 and then they send me an email at 5:20 saying that they have been trying to contact me where I had no emails or calls from them. I called them and they said it’s almost 6 and they can’t get me a car and then the rep says tomorrow before 12 you will have the car. Next day, no email no car no messages on whatsup nothing from their side till I contacted them and then I asked for a full refund and they stated the car will be ready at 5 for delivery and I asked again for a full refund for the money that I was charged with no car .. if this was back in the states this company would not last for 1 week..

18-08-2022

Andrew   Australia

pick someone else if you can

I found them very difficult to deal with, quick to take money and slow to answer questions. On their website they said it was possible to take a car to Oman, and when I asked for permission to they said it was ‘outdated’ information and I couldn’t. Six weeks later the ‘outdated’ information is STILL on their website. So what do you call a company that keeps inaccurate and ‘outdated’ information on their website even after they acknowledge that it is wrong? You decide. I will not be using them again.

08-08-2022

Sofiane   France

Do not recommend at all!

Do not recommend at all!!! Not professional at all. the only time when they will be reactive is when they need to get money from you.
The car i was given kept broking down, received a new car after 5days yet they still deducted 5 days of rental while i was unable to use it.
Refund takes 6 months, they never answered my emails or calls. They are now trying to refund me 27aed out of the 1400 they owe me.
Very disappointing, I highly recommend you to go somehwere else!

16-07-2022

Luiza   United Arab Emirates

Poor Customer Service

I don’t even know where to start with all what I have to say about my experience with selfdrive. I am extremely disappointed with everything, starting from the customer service and ending with the car delivery and pick-up. I send emails, I call, I send WhatsApps, one way of communication is never enough as you always have to spend ages to get in touch. They never get back, never answer and never care, maybe becaude you have too many customers and do not care to lose one? Cars do not always come in normal conditions, last time you could barely see the parking camera, only half of the lens was visible. Everytime I leave more gas in the tank, I don’t get money back but if once I leave the car with 2 bars less, I get a 123aed deduction. Cars are never delivered on time, last time I waited more than 1 day. They keep charging the card on file for everything without asking and do not always provide the receipt with the information of the charge. In short, I have to chase the team for everything and they never made any effort to compensate me for all my troubles. I am sorry but I will never rent cars from selfdrive ever again.

19-06-2022

Teodora nemeno   United Arab Emirates

Horrible company and workers

Horrible experience I don’t recommend this company. They are verry fast assisting you but then when they have the payment they got your creadit card they will just doesn’t care you will keep calling if this people to send the agreement paper which is take 5 hours from them I strongly not recommend this company and if you cancel the booking they will take money from ur card

09-06-2022

Dina |   Verified   United Arab Emirates

Good

This company provides flawless and exceptional service. Furthermore, their price is constant and fair.

31-05-2022

Samuel |   Verified   United Arab Emirates

Delightful

This organization offers faultless and outstanding services. In addition, their pricing are consistent and reasonable.

30-05-2022

Wieno |   Verified   United Arab Emirates

Satisfying

This company provides flawless and amazing services. Furthermore, their prices are dependable and reasonable.

25-04-2022

Ryder |   Verified   United Arab Emirates

Great

I opt their Flexi rental package and it was great, they were friendly and offered good options so that one can go for a car rental option easily.

08-02-2022

Solvy |   Verified   United Arab Emirates

Perfect services

This company is offering perfect and amazing services. Also, their prices are so reliable and affordable.

07-11-2021

Wesley |   Verified   United Arab Emirates

Amazing

This company is suggested by my friend and I have rented a car from them, it was a good experience with them as their vehicles are amazing and well maintained but their prices were high.

18-08-2021

Arthur |   Verified   United Arab Emirates

Attentive

I have rented a car from them, the vehicle was good and clean and the prices are good, staffs were friendly and attentive to clients, but one this which is not convenient is that their location, rest all good.

11-05-2021

Clive |   Verified   United Arab Emirates

Brand new cars!

I’m really impressed by this amazing rental company! They’re providing perfect offers on the cars and to my astonishment, I found that they’re brand new cars! I took the service and it was amazing. The car was perfect and very clean.

02-05-2021

Wayne |   Verified   United Arab Emirates

Fast

I have rented a car from them, it was a good experience, they are quick to provide you a reliable vehicle and their prices are good too.

02-05-2021