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Customer Experience

Customer Experience

2,108 Reviews   •   Bad   •   1/5


ADVANTAGESDISADVANTAGES
Amazing Convenient Excellent Fantastic Fast Friendly Honest Inexpensive Perfect Reliable Respectable Satisfying Clean Affordable Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

6%

Great

2%

Average

0%

Poor

0%

Bad

92%

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Description

Everyone dreams of exploring the city in their car. Having a car is also a great thing. Besides, there are some factors related to vehicle ownership, such as the need for timely maintenance and repair, their costs, fuel costs, etc. other expenses, such as insurance costs, pollution control, and mitigation if necessary, expensive vehicle prices and so on. Although Rent a car in Dubai for short term or long term is another favorite option to have; rentals solved all these problems and made driving or traveling enjoyable and even without problems. Rental car services do not worry about the above factors, which are managed by rental service providers. Renting a vehicle is an option that is increasingly being used by travelers, especially in the 21st century. Now you can drive from one place to another and explore many places for very little money. Many people still believe that automobile rental is only for rich businessmen and anyone who can pay more than others. Of course, that's not true because renting a vehicle is worth it, no matter who you are.

Selfdrive car rental, Easy & Fast car rental in Dubai, offers renting services in UAE. They save your time and money and allow you to concentrate on your trip and travel plans. SelfDrive.ae has 3000 fleets with 35 different car models of vehicles for rental services and micro lease with best daily, weekly and monthly rent a car or long term lease a car with a great car hire Dubai deals at discounted rates from more than 100 locations served all over 7 Emirates. You can rent a car in Marina, Umm Ramool, JAFZA, Al Quoz, DIP, Bur Dubai, Ras Al Khor, Deira, and Internet City. We also provide car rental services at Dubai Airport Terminal 1, Dubai Airport Terminal 2, Dubai Airport Terminal 3 and DWC Airport in Dubai. Customers can select from the wide range of options and choose their pickup and drop-off locations for car hire Dubai. They can also opt for doorstep deliveries and collections. They can search even more by sorting the price or vehicle category to check rental services from cheap car rental Dubai to the most luxurious vehicles for hire on a daily, weekly and monthly basis. Selfdrive Dubai Car rentals also run special deals, which means customers, can find out the exact vehicle they want and our agents will negotiate the best and cheap car rental Dubai deal. We show details of the vehicle including the specifications of the car hire. Our clients know what they are getting before confirming a booking. Best way to rent a car in Dubai online on daily car rentals Dubai, weekly car rentals Dubai and monthly car rentals Dubai or even monthly lease a car with a list of different choices with a comparison between automobiles. There is also an option to filter types of motor wheels from Hatchback, Sedan, SUV, 7 Seater and luxury. In addition to choosing where and when customers want to pick and drop off, they can also avail of optional additional services like Full Insurance, Additional Driver, Pre Paid Salik, 24 hours Road Side Assistance, Personal Accident Insurance for car hire Dubai. The website also offers various Monthly car rentals services, 90 days offer and Price lock promotional offers along with the coupon code to get discounts and cheap car rental Dubai deals online.

 

Products and Services
  • No Hidden Charges
  • Pre - Paid Salik / Tolls
  • One Way
  • Flexi Rental Packages
  • No Subscription Charges
  • Additional Driver
  • 24x7 RSA
  • Damage Insurance

 

Location
  • SelfDrive.Ae - HQ : Car Leasing & Rentals Dubai - DSOA - Dubai - United Arab Emirates

Contact Details
  • https://www.selfdrive.ae/
  • [email protected]
  • Dubai Silicon Oasis Authorithy DSO HQ Dubai United Arab Emirates
  • Dubai Silicon Oasis (DSO)
  • Dubai (UAE)
Additional Info

Phone: +971547357770

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Reviews

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Latest Reviews
Rania
  United Arab Emirates

Scam

Do not rent from self drive use . They will steal your money and not return what they steal

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Scam Unprofessional Unreliable Untrustworthy Indecent


08-07-2024

Emma
  United Kingdom

DON’T BOOK WITH THEM DESPITE LOW PRICE

DO NOT USE THEM DON’T DO SAME MISTAKE AS ME TWICE
This company should be banned from Dubai. They are always late delivering the car, 3 days delay the first time and 2 days delay the second time. What is absolutely a nightmare is that there is 0 customer service. They are pretending to be 23 hours, try to call after more than 30minites many times nobody answers the phone and their WhatsApp… strangely enough the answer ‘your details have been forwarded tkt he concerned team” and guess what?! Nobody calls you back. However they CHARGED YOU THE SECOND YOU BOOK AND THEY DELIVER THE CAR WITH 72 HOURS DELAY. Apologises from their side? Of course not! I really want to spread the word to everyone please do not book with them even if they show attractive prices as there will always be an issue and you are there waiting.
For the story, during my first booking with them l, the car was supposed to be delivered at as certain time as there was no car I tried contacting them which took 2 hours and in the end I have been told the car is in Abu Dhabi and leaving Abu Dhabi now, and after 3 hours no car, 4 hours no car. And no car delivered on that day and I have been told we can’t deliver until 2 more days. This company is TO BE AVOIDED. I wished I looked at reviews before and not get attracted by the price compared to other companies. Better to pay extra and have the guarantee that it will be on time that you can speak to someone.
They now charged me for an extra day and I have been trying to call and WhatsApp for 24 hours, someone is supposed to call me back, still waiting…

ADVANTAGESDISADVANTAGES

Clean Affordable

Disappointing Dishonest Incompetent Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


29-06-2024

AB
  United Arab Emirates

SELFDRIVE.AE – BIGGEST SCAMMER EVER

They are the biggest scammers ever! I rented a car from them for two months. In the second month, they started charging me for fines without providing any proof, only useless transactions from their internal system. I asked for the police report or any proof showing that I had these fines, but they kept telling me that it was paid and was removed from the police website. They never sent any prior notifications that I had those fines or any notification that they would pay for it and need reimbursement from me. They just started charging me without any explanation or proof. Additionally, they are blackmailing me by threatening to take the car if I don’t pay the amount for these fake fines, while I have paid for the full month and they are holding my deposit. WORST PLACE TO RENT A CAR EVER. I will pursue legal action through the DDA and the police.

ADVANTAGESDISADVANTAGES


24-06-2024

Nicholas
  United Arab Emirates

Do not rent from this company

Appalling service. No customer care, significant delays and excuses and still waiting for deposit refund. Lack of response to emails and calls, no attention or care for customers. Avoid at all costs.

ADVANTAGESDISADVANTAGES

Dishonest Horrible Inattentive Incompetent Misleading Terrible Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


28-05-2024

Lamia
  United Arab Emirates

Zero customer service and super terrible

Do not rent from selfedrive cause they will never assist you. Once they receive money they will stop replying you and they will keep avoiding your call.
Not professional and no maintenance service during weekend.
Very terrible

ADVANTAGESDISADVANTAGES

Horrible Rude Terrible Unprofessional Unreliable Not Client-oriented


23-05-2024

Luc
  United Arab Emirates

Avoid this company

Don’t fall for the cheap price, it’s going cost you way more than the rental price itself.
They don’t respond to your call, don’t call back and will never, ever consider whatever you will tell them on the phone.
Once they have your money they will give you whatever is available and won’t care anymore.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Unprofessional Untrustworthy Not Client-oriented


14-05-2024

Aziz Ul Hassan
  United Arab Emirates

Scammers

One of my worst and regrettable decision to rent a car from selfdrive, its been a year still struggling with my refunds, they rip me off and stolen more than 3,000 dirhams.

Extremely poor customer service, never reachable, when reachable staff barely talk and listen and never resolve problems, know nothing, just call their helpline if you wanna waste time and money.

They are running a scam business having no physical presence with the unethical and unprofessional staff.

ADVANTAGESDISADVANTAGES


08-05-2024

Zaosh Godrej
  United Arab Emirates

Booking cancellation, horrendous experience

Booked a car through the App, paid the deposit, the amount and received a confirmation. Went to collect the car on the day to find out that my booking was cancelled by them without any informing me. (The app still showed the booking was valid.) Called customer care they then wanted to charge me a higher amount for the same car.
To make things worse, they charged me a cancellation fee, when they are the ones who cancelled. Tried to get in touch with management, sent multiple emails to no avail…

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Horrible Incompetent Misleading Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


01-05-2024

Suhail Shabir
  India

Taking advantage of customer, self drive company

Most disappointing and disgusting rent a car.

They are not a rent a car company they are just 3rd party working for rent car company.

They will make your bank account empty without informing you shameless scammers.

If the fine is 400 they will debit 500 if the fine is 600 they will debit 700

Now you paid the fine they will again try to debit money from tote account. I literally had to close my bank account, I don’t recommend any one this service. It’s a shame …,

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Miserable Ridiculous Rude Scam Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


09-04-2024

Anjan kumar
  United Arab Emirates

Misleading customers

They never say refund will take 30 working days ,after returning the car self drive will inform you 30 working days and after 30 days we need to go claim from their app.after claim it will take 7 days to return in my bank.. by the way I claimed on 22 march till now not reflected in my account … Writing review on 29th march….

Also not professional in settling the final bill..after handing over car to self drive ,self drive deduct salik charges after 40 days .as they have access for credit card don’t know till when selfdrive will charge without informing the customer.

Company using customer security deposit for company cash flow…

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Misleading Ordinary Scam Unfavorable Unreliable Untrustworthy


29-03-2024

Sweta
  United Arab Emirates

Untrustworthy refund process

Please avoid this app like the plague. It’s the WORST WORST WORST app ever. Absolute blatant disrespect for people’s deposit money. I really hope they shut down eventually rather than operating the way they are.

Self drive apparently has a 30 working day refund process and then you need claim it on the app (which they will never inform you about). After that – you need to wait another 7 working days for it to reflect in your account. And when that doesn’t happen, they will continue to be dishonest about the fact that it has been processed and it’s your bank that is at fault.

Save your money and energy, and use any other rental app than this.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Expensive


28-03-2024

Arif
  United Arab Emirates

they are just looking for you money

This car hire company has terrible customer service. First, they will take your money even before checking your documents and confirmation of the car, and then they will make you suffer.
You will be on the phone calling them, and the people taking these calls clearly tell you that they have no power to do anything; they do not represent the company and are only taking calls and documenting. Oh yeah, they say someone is going to call you back. No one calls back.
I booked a car. They took the money for the first month and the security deposit on the day of booking. They then said they would check my documents, which kept on saying pending on their app for two days. I had to call them twice before someone said I needed more documents and a picture of my credit card. It’s NOT a company email but a Gmail account, so you are not sure if this is a scam or not.

If you cancel, you will be charged a 10% cancellation fee. So stay away from these people.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


13-03-2024

Lili
  Sudan

Rent a car

I do not recommend this company to rent a car as per my experience with them.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Messy Unpleasant Unprofessional Indecent


05-03-2024

Not important
  Qatar

Very unprofessional and scammers

Really bad service from every corner

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


21-02-2024

mp
  United Arab Emirates

Salik Charges

It is easy for them to deduct money from your carf without verifying the records. Then when you call of the refunds, they will just say it takes up to 10days. It’s been 15days now but I not hearing anything from them

ADVANTAGESDISADVANTAGES

Convenient Fast Affordable

Inattentive Ridiculous Unreliable Not Client-oriented


15-02-2024

David
  Spain

THE MONEY of my deposit has not been reimbursed after 6 weeks.

I rented a car with them for 4 months.
Besides the huge difference in the price between the first month and the following ones, what pisses me the most is that once you have finished your contract with them, they ask you to wait one month till you can get your deposit back, and they force you to use the app for it, but the app didn’t work in my case. I have sent them an email, they promised me to write me back and, 15 days later, I am still waiting for s solution.
Honestly, I think I will never recover the AED 1000 they owe me.

Please, never use them. They are not cheaper than other companies and the customer service is horrible.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


05-02-2024

rabab
  United Arab Emirates

avoid this company !

This car rental company has proven to be incredibly unreliable and unprofessional in every aspect of their service. They not only charge exorbitant amounts of money for their rentals but also fail to deliver on their promises. Despite agreeing to provide the car by 5:00 PM, they arrived hours late at 11:00 PM, causing immense inconvenience and disrupting plans. Moreover, they have displayed a complete disregard for customer satisfaction by failing to send the promised deposit, leaving customers feeling cheated and frustrated. Their overall lack of professionalism, punctuality, and integrity make them an utterly unacceptable choice for anyone seeking a reliable car rental service.

and The attitude of the customer service when you request is terrible

ADVANTAGESDISADVANTAGES

Terrible



01-02-2024

Shoeb Shaikh
  United Arab Emirates

Worst costumer care services

All given bad reviews still I ignored and book and faced problems

Don’t go with this… They are worth in services and car providing

ADVANTAGESDISADVANTAGES

Awkward Misleading Rude


30-01-2024

K
  United Arab Emirates

Terrible and liars

The attitude of the customer service when you request is terrible and especially his name saqar!
Such a miserable man as he couldn’t even assist me at all

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Rude Scam Terrible Unfavorable Unpleasant Unprofessional Untrustworthy Indecent Not Client-oriented


30-01-2024

Derick
  Netherlands

Criminals

Avoid this rental company by all means
They are thieves they will take your money from your Debit card without your consent then never return the money .
I had to fight them over 1½ months to get my money back after going through frustration and spending more money for taxi to and from their office.

Better take taxi or rent from another company but do not risk ur money and peace of mind renting from this company.

They collaborate with security at the lobby torestrict u from gaining access to their off on 4th floor.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Miserable Misleading Not Client-oriented Repulsive


27-01-2024

Abdullatif Tannirah
  United Arab Emirates

the worst

I am writing to express my sheer disappointment with the car rental services provided by silfdrive company. After just seven months of enduring repeated unexplained charges , I decided to return the car. I ironed out the final bill with customer service who assured me that all would be settled promptly and will recive my refund in 30 days.

Now, here we are, on the tail end of 50 days of waiting for a refund that seems more like a mythical creature than an owed reimbursement. To my surprise, the most unprofessional individual from the refund department contacted me, openly disregarding my concerns, seeking any excuse to sucker more money out of me for imagined, non-rental charges. 😤

This gentleman promised to rectify my issue within 30 minutes, only to charge me later from my account with an additional hefty charge even without calling me back. Could you believe, he had the audacity to claim ignorance of my finalized bill agreed upon with his colleagues and asserted he’s the boss? An unjustifiable aggressive approach to say the least.

Despite my efforts, trying to visits thier office and numerous calls were fruitless. I tried to lodge a complaint, hoping for some justice, but alas, no one seemed to hear my plight. I demanded a callback from anyone from management incessantly, through calls and email, yet was met with deafening silence.

Ultimately, that so-called “Boss” rang me back, providing the option of sending him an email, which he would “graciously” approve for me. The catch? A two-day deadline for his response. I adhered to this, and surprise, surprise, all I was greeted with was the news that the individual had conveniently taken a holiday.

Fast forward 10 days, the same “boss” informs me that my request was dismissed, and he had no intention of aiding me further. 😡 The appalling lack of respect for customers revealed an ugly side of your company’s operations.

I have dealt with numerous rent-a-car companies in my lifetime, but never have I experienced such abominable treatment. It appears that your UAE branches are a phantom presence, making it impossible for customers to demand justice. This seems like an elaborate hoax designed to shield department supervisors who wield unchecked power. The customers, hostage to your whims, are left in utter frustration.

In conclusion, this has been nothing short of my worst experience ever. I urge you all to look into this incident with countless wrongs I was subjected to before you select to deal with silfdrive.

ADVANTAGESDISADVANTAGES

Terrible


19-01-2024

User
  United Arab Emirates

Fraud company

Do not book from them. The positive reviews are all fake.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Horrible Unprofessional Unreliable Untrustworthy


10-01-2024

mani
  United Arab Emirates

Cheating

Selfdrive.ae ( UAE ) Soham Shah Need your immediate attention and response to the booking information AE751318.

I made a booking on January 1, 2024, through the selfdrive.ae app for a Nissan car for a month, having paid 2259.06 AED, inclusive of a 1000 AED deposit, and submitted all required documents. Following the payment, I received a booking confirmation instructing me to collect the car at Villagio Resort, Abu Dhabi, at 4 pm. However, upon arrival, the car was not available, and the point of contact, Yakoob, advised me to contact selfdrive.ae.
Upon contacting Pratik, he initially mentioned a 10-minute wait, later stating that the car had broken down and promising an alternative within an hour. After some time, he assured delivery to my doorstep within two hours. Despite these assurances, your executives made me wait for over an hour and failed to provide the promised car. As I had to leave for another city and couldn’t afford to wait any longer, I requested the cancellation of the booking and a refund.
Pratik agreed to the booking cancellation and refund, but despite multiple emails and calls to your customer care, there has been no response or update on the refund status. I had to cancel the booking due to your company’s inability to deliver the car on time and the false commitments made by your executive.
I kindly request you to investigate and initiate the refund process promptly to resolve this issue.

ADVANTAGESDISADVANTAGES

Criminal


04-01-2024

Albert Michael
  United Arab Emirates

Very Bad company

I rented a car for my wife and when we received the car, the back side of the car was initially damaged. Now the SelfDrive insist to charge me for this damage even when I sent them the proof by Video and by photo that I received the car with this damage. when I handed over the car, I told the guy who received the car that one damage on the side is my fault but the damage at the back is not my fault. He agreed and he made me sign on the ipad when I was handing over the car and he did not show me that he did not remove the back side. The original document when I took the car has stated there is a damage in the back and I do not accept this charge. I sent them a video of when I received the car and attached is a picture titled “Original damage picture”. And because I have a physical proof that the damage was there by video, now they are asking me to get a police report AED 400 to get this sorted. I now complained to the https://consumerrights.ae/ because it is a waste of time to contact Robots in their customer service!!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unreliable Untrustworthy Indecent



27-12-2023

Rana
  United Arab Emirates

Many Unprofessional Issues

Selfdrive suffers from many disadvantages, but the main one I encountered was that they charge for drop-off even when I was not the one who asked to change the car. And when I made a complaint and asked to speak to a manager, no one called me back.
Do not use this company at all!

ADVANTAGESDISADVANTAGES

Awkward Badly-located Dangerous Disappointing Dishonest Horrible Incompetent Misleading Rude Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive


02-12-2023

nizamuddn arif
  United Arab Emirates

no response on car not delivered on time

Worst and third rated car rental I have ever come across, third rated horrible service, I was told my car will be delivered the next day yet it was not delivered despite charging the full rent deposit and other charges. Called several times no answered and deliberately making my call on hold.

Never opt for this worst car rental service in Dubai, they are cheaters.

ADVANTAGESDISADVANTAGES

Awkward


27-11-2023

Hamza Qureshi
  United Kingdom

Fraud

🚨 FRAUD – DO NOT USE THIS COMPANY 🚨

Paid through their app.

Sent 7+ emails chasing for a confirmation with no reply over a 1 month period.

Tried to contact through Facebook, Whats app & phone and never got through to them, they even read the messages and still chose not to reply.

Finally raised through my bank and got the money back which took over a month.

They then charged my card again without permission for another full months rental when I havent even collected the car for the first month.

Definitely a fraudulent company trying their luck.

Reported to Dubai Police for online fraud.

ADVANTAGESDISADVANTAGES


15-11-2023

Shanmuga Venkatesan
  India

Rental deposit not refunded

Rental deposit not refunded. No response to the emails. No one answering the phone calls.

ADVANTAGESDISADVANTAGES

Scam


02-11-2023

Mohammed
  United Arab Emirates

Refuse to return security deposit

They have refused to return my security deposit after more than 40 working days. Everytimg I call they’ll say it will be returned before close of business. Unprofessional regarding security deposits

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Incompetent Misleading Scam Unprofessional Untrustworthy Indecent


02-11-2023

Justina Pereckaite
  United Arab Emirates

Horrendous Customer Service

They do not answer the phone when there are problems or delays in vehicle delivery, they have not replied to the 7 emails I have sent them. The whats app chat constantly says this has been escalated and someone will call you and nobody does. I don’t know who runs this company but they are the most incompetent people I have ever dealt with. It has been 25 days and I still have not had a response for the delays they caused.

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional Not Client-oriented


29-10-2023

Francesca
  United Arab Emirates

Disonest company

they rent you the car and then disappear, I made 2000 messages to customer service, zero answer

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Terrible Indecent


29-10-2023

Sarah
  United Arab Emirates

Terrible. Unreliable difficult and take advantage at every opportunity. Avoid!!

Just a really awful company to deal with. They guarantee the deposit to be returned within 30 working days but I have used the service 3 times and everytime I have to chase for the deposit to be returned and it takes over 40 working days. They also always try and get the rental car back before the month lease.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


27-10-2023

Kushal Arora
  United Arab Emirates

Refunds and poor service

Horrible service provided by Selfdrive.
They never reply on time and lying about refunds. They charged money on the card even though the car was returned and hasn’t returned the money

ADVANTAGESDISADVANTAGES

Unprofessional


26-10-2023

Salvatore
  Chile

They didn’t have me a car even after booked and payed a week before

The day to pick up the car they call me and they say they can not give me the car after I payed one week before and without any explanation or any reason

ADVANTAGESDISADVANTAGES

Awkward Dangerous Disappointing Dishonest Horrible Inattentive Incompetent Miserable Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


26-10-2023

PAUL JELLICOE
  United Arab Emirates

Dont be fooled by their low prices

Avoid at all costs. They don’t reply to emails, and if you manage to get through they are either rude and unhelpful or they tell you have pressed the wrong option and call back. Oh, and several “charges” have appeared on my account, which they will not, or cannot explain what they are for. Also, I have now spent the last 3 days trying to get hold of someone to collect the vehicle at the end of the lease. Its almost as if they don’t want the vehicle returned on time. Please avoid. They may appear cheap but it will cost you in the long run

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Unreliable Not Client-oriented


24-10-2023

Balakrishnan
  United Arab Emirates

Total Disappointing

I used selfdrive, they charged a deposit on my card (which most others don’t do anymore). I returned the car on the last day of my one month contract well within time. Their customer service responds after 24 hours and I have no clue when I will get my money back,they responded back stating they will refund (no timeline guarantee).

The deposit amount should be credited after 30 days, surprisingly Saturday and Sunday is not counted in these 30 days, so the deposit will be paid after 38 days and sometimes even 45 days probably .

The car is rented with expired Registration , no maintenance done etc…

Would never recommend Selfdrive rent a car.

ADVANTAGESDISADVANTAGES

Disappointing Ridiculous Unpleasant Not Client-oriented


18-10-2023

Jenie
  Philippines

Very Happy client!:)

I am very happy with the assistance of self drive team especially Ms. Insha, as she assisted me with my booking all through out. I can feel her genuine assistance with regards of inquiries and my booking request as she had explained all about the offers, promotions, benefits, insurance. Such a great feeling to feel this way as a first time client. I will definitely recommend the self drive rent a car to our friends!!👍☑️😊

ADVANTAGESDISADVANTAGES

Excellent


14-10-2023

Natasha Bou Debs
  United Arab Emirates

The worst company in Dubai

I had the worst experience ever with SelfDrive Dubai, they tell you oh please secure your credit card with us so we can refund the deposit for you when you return the car. I returned the car 1 month and 2 weeks ago, and the refund never happened! Not to mention how their customer service is terrible! Never had such a bad service in Dubai! I am reporting this to the police since we are group of people facing the same issue!

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


12-10-2023

Robin philip
  United Arab Emirates

Never use their service

I regularly use rental car apps in Dubai as I think they are efficient and convenient. I do not wish to name competitors here but I always had a seamless experience. For the first time I used selfdrive, they not only charged a deposit on my card (which most others don’t do anymore), they also tried to charge me for an extra month without my consent even though I returned the car of the last day of my one month contract well within time. Their customer service responds after 24 hours and I have no clue when I will get my money back. When I complained on email, they responded back stating they will refund (no timeline guarantee) but will charge me for an extra day as I did not inform. I have a delivery receipt that I delivered the car before end of contract. How could you assume that I will renew and charge me without my consent??

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Fraudulent Scam Unprofessional Not Client-oriented


12-10-2023

WG
  United Arab Emirates

Charged for an extention after car had been returned on time and Deposit Refund

Terrible customer sevice – they charged me for an extra day despite the fact that I had returned the car on time and the extension was never discussed with me.It has been more than 2 months now and I am still waiting for my refund. To add to that they are still holding on to my AED2000 deposit more than 45 working days after returning the car. The calls are not answered and they do not respond to emials.

Scammers! I will be reporting them to Dubai Police.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Scam Terrible Unprofessional Untrustworthy


11-10-2023

Garvin Gilbert
  Oman

Selfdrive

This company has yet to refund me month they took from me. They continued to charge my credit card after I returned the vehicle and I cannot get a response form them on when they will reimburse me. Be careful, very dishonest.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent


09-10-2023

Ahmed
  Egypt

Horrible experience

one of the worst company i have dealt with in UAE over my 20 years stay.
first of all my average waiting to get my call attended is 12 minutes, security deposit refund, they say 30 working days I don’t know why though !!! and after that when you try following, you get the typical answer of a mediocre company; technical error, processed, will be in you r account within 48 hours….etc. until now i didn’t get them

ADVANTAGESDISADVANTAGES

Horrible


06-10-2023

Wayne
  United Arab Emirates

Avoid!!

Hired a car for 1 week. They didn’t collect the car. Tried to call them for nearly a day but there is no customer service unless hiring a car. In the end had to call the actual hire company to pick the car up. Selfdrive tried to tell me I have to call them to collect… now going though DED for complaint and credit card chargeback. Avoid with all costs and go directly with the hire car company.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unpleasant Unprofessional Unreliable


30-09-2023

Mohammed
  United Arab Emirates

Rental

Absolute disregard for customer care and did respectful behaviour! impossible to get through to via phone. Several emails sent over a period of 3 days and 0 response. Whoever runs this company needs to seriously sort out the customer service and care. I seriously hope I don’t have any problems having booked a car with this company now, worried !

ADVANTAGESDISADVANTAGES


29-09-2023

Rajneesh Singh
  India

Pathetic customer service

Never ever recommend there service to anyone, Terrible customer service, Dishonest staff ( Finance), You will not get the clear bill for non rental charges and they will charge you now and then. If you want peace of mind don’t take there services, I’m there customer and struggling horribly. You can’t even complain because there is no one to listen to you. Never ever go to them And rent a car. The car which they have send me as a replacement has a bad smell and not in a good condition. If you request a car service they will take 2-3 weeks to charge the car, Even you tell them that the brake is not working they are not bothered, If you meet with an accident it will be considered your fault, There are many more problems then what I have written
Today only They asked me that have to return the vehicle to the supplier and wanted me to charge it to some other model I agreed and they have charged me extra also, I told them that currently I’m in my office and will be at my home by 6:30pm on which the lady agreed and later when I reached at my home and asked them to change my car the guy who came to replace my car left and he told me that Selfdrive has asked them not wait after 6 pm .
I have uploaded the screenshot for your reference

ADVANTAGESDISADVANTAGES

Dishonest Horrible Miserable Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


28-09-2023

Jake
  United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Incompetent Rude Scam Terrible Unprofessional Untrustworthy Nasty


27-09-2023

Jake
  United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Incompetent Rude Scam Terrible Unprofessional Untrustworthy Nasty


27-09-2023

Najm
  United Arab Emirates

Remarkably deficient service.

I regret to inform you that my experience with Selfdrive Rent a Car has been far from satisfactory, and I cannot recommend their services to anyone.

My dissatisfaction primarily stems from the car collection process, which has been marred by poor communication and scheduling issues. I initially reached out via email on September 11th to request a car collection and followed up with a phone call on September 12th at 10:00 AM. Unfortunately, I did not receive any response to either of my attempts to communicate.

Today, on September 13th at 10:15 AM, I made another phone call to inquire about the car collection. To my surprise, I was informed that the car had been rescheduled for collection on the same day at 3:00 PM, a change I was not informed about. This scheduling alteration poses a significant inconvenience to me, as I am not available at that time.

I must express my disappointment with the handling of this situation. It is unacceptable to reschedule a car collection without prior notification to the customer. Given the lack of communication and this sudden change, I am left with no choice but to request that the car be collected tomorrow at 9:30 AM to accommodate my schedule.

I find it unjust that I am being asked to pay an additional day’s rental fee due to the company’s failure to inform me of the scheduling change and their unresponsiveness to my email, which was sent three days ago. I hope that one day the UAE will crack down on businesses that are 100% non-compliant with UAE standards.

ADVANTAGESDISADVANTAGES

Fraudulent


13-09-2023

Naveen
  United Arab Emirates

Renewal car contract

Poor customer services, no one calls me for my extension which was mentioned at the time of 1st booking. I have to follow up. Liars about deposit for renewing contract and special pricing offers. Rude staff all Filipinos

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest Inattentive Misleading Rude


12-09-2023

ZK
  Singapore

Refund Delayed Over 60 Working Day!

Please be very careful with Self Drive. In th contract stated clearly, they will refund our security deposit after 30 working days. Till now, my deposit was NOT refunded after 60 working days. They did not honoured their own contract and agreement. I will not recommend anyone to use self drive!

ADVANTAGESDISADVANTAGES

Dishonest


09-09-2023

Anuraj
  United Arab Emirates

Disappointing, want to complaint police

Disappointing, no professionalism! Need to file a complaint now to police

I used the service and honestly, the service is really bad.
Once you give them the money, then their behavior changes.

The staff didn’t know the proper location, they provided the wrong information to me and I got stranded in the middle of the road the first day.

They will not help you, they will charge the card without intimating you even after taking the deposit.

Now I’m struggling to get the deposit amount after one month, no one is responding to emails or taking calls.

Very unprofessional staff, real frauds

I will never recommend the Self-drive to anyone.

ADVANTAGESDISADVANTAGES


09-09-2023

Sarah
  United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy


01-09-2023

Brian
  United Arab Emirates

Refund/Failure to adhere to Contract

Avoid this company at ALL costs.Highly unprofessional.They will debit your card like its their own.
Multiple follow ups-still no refund for charges made without consent

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


29-08-2023

Vijay
  United Arab Emirates

Refund Return

They are not Returning their refund as they mentioned 30 days policy changed to 30 working day policy. other rental is not taking any security deposit only this people are taking and to return 2 months they are taking also you need to keep following them via mail and call. too much frustrating

ADVANTAGESDISADVANTAGES

Inexpensive

Awkward Disappointing Dishonest Fake Ridiculous Scam Unpleasant Unprofessional Untrustworthy Nasty


25-08-2023

Sarah
  United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy


17-08-2023

brian
  United Arab Emirates

fraudulent company

avoid this company at all costs. They have kept my deposit and have tried to defraud me. do not use

ADVANTAGESDISADVANTAGES

Scam


16-08-2023

Nikunj
  United Arab Emirates

Be aware of the extra charges they put on you

1. service charge for things like salik charge, petrol is a whopping 25%
2. they will charge you fir petrol even thiugh you would have returned the car with required fuel. and their fuel charge is 4.8 aed per liter plus vat plus a 25% service fees.
3. i took the car for 3 months and would have used it randomly for max 8-10 days in month. my total salik charge was more than 250 aed plus their 25% service charge
4. they are not reachable on phone

ADVANTAGESDISADVANTAGES

Respectable

Disappointing Ordinary Terrible Unreliable Expensive


11-08-2023

John Doe
  United Arab Emirates

Failure to return deposit

I have rented a vehicle through Selfdrive multiple times, and on several occasions they have failed to release the deposit. Several follow up emails need to be sent for them to release it. For those that do not pay attention to such details, would fall victim to this scam they’re running. If it’s once, it’s understandable but not several times. I have discontinued using their services and prefer to spend more elsewhere than to deal with such a dishonest company.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


11-08-2023

Mayur Bathla
  India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

ADVANTAGESDISADVANTAGES

Untrustworthy


28-07-2023

Mayur Bathla
  India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

ADVANTAGESDISADVANTAGES

Untrustworthy


28-07-2023

Kunal Popat
  United Arab Emirates

Refund issues

I have not received my funds more than 45 days.
It’s a scam.. No response once u need your refund

ADVANTAGESDISADVANTAGES

Dishonest Unprofessional Unreliable Untrustworthy


15-07-2023

Mayur
  India

Customer care

It’s been a month since I have been using their rent a car first they gave me a very old car which I didn’t accept after 2 days they sent me another car which is equally bad however I accepted the car few days later car started to make the noise I mailed self drive and called them as well. Every time
me they promised someone will call back but after a month also noone bothered to check 2days before the end of agreement I called and mailed them same story noone bothered to revert back on the date of end of agreement they charged me entire month. Hence I would strongly recommended not to avail their serviced POOR ATTITUDE OF THE STAFF.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Unprofessional


10-07-2023

Maha Mashtoub
  United Arab Emirates

Kept taking money from my card

They charged my credit card even though I returned my car. They are very poor in following up with their customers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Expensive


05-07-2023

Moustafa
  United Arab Emirates

Such a scammer company

Charging me x2 fuel price + taking service charge + vat
You’re not allowed to pay your fines , so they can charge you service charge in order to benefit ( 20% extra charge of the fine payment )
Upon booking , you can add additional millage 500KM= 75 dirhams , if you dont request upon booking , they will charge you 1 AED FOR EACH 1 KM ( i paid 500 aed ) knowing that it was supposed to be 75 dirham only

ADVANTAGESDISADVANTAGES

Scam


04-07-2023

Rahul Gupta
  United Arab Emirates

Hidden Charges and fraudulent practice

They have fraudulent practices and hidden charges. They ask for credit card pic even after asking for emirates id, passport copy etc, which their website specify as the credit card to be shown during signing of rental agreement/picking of car. All the documents during booking are already uploaded so asking for documents again is just pure devious. If you dont provide credit card pic, they cancel the booking and deduct 10% of booking amount

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Misleading


03-07-2023

M
  United Kingdom

Disastrous experience

– Bad customer service
– Unreliable bookings
– Challenging pick-up and drop-off
– Unauthorized charging and extension of the booking *after the car was dropped off*

ADVANTAGESDISADVANTAGES

Disappointing Unreliable Untrustworthy


02-07-2023

MJ
  United Arab Emirates

Rude and Unprofessional Customer Service Representatives

Poor customer service, very unresponsive to customer enquiries. Called and was unatended to, waited for a callback to no avail. Managed to get hold of a booking agent who had no zeal to assist. Was unapologetic to my frustration and unwilling to assist thereby dumping my call to another unresponsive extension with no courtesy to inform about anything. Really poor telephone ethics! Looking at the other client remarks, I’m glad I didn’t push through.

ADVANTAGESDISADVANTAGES

Incompetent Rude Unprofessional


25-06-2023

Ghizlane El biar
  Morocco

Extra charges

They charge me yesterday twice an amount of 486aed , they mentioned in the invoice is it a fine but actually when i checked history NO FINE founded since i use the car .
Also is Impossible to reach them in the phone

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


18-06-2023

Christina Assal
  United Arab Emirates

Very Bad Service

My recent experience with SelfDrive was nothing short of a disaster. A car in poor condition, filthy interior, unaddressed mechanical issues, and indifferent customer service left me deeply disappointed. I strongly advise against renting from this company if you value a hassle-free and satisfactory experience. Look for more reliable alternatives.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Fake Horrible Inattentive Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


14-06-2023

Kalesh Kumar
  United Arab Emirates

Looting Money

These guys are online Scam company.All the cars are not under their name.Not changing car if we complaint not running condition and deducting money from our security deposit

ADVANTAGESDISADVANTAGES

Misleading


13-06-2023

fares
  Lebanon

they will not give back refund

they will not give back refund

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Terrible Unprofessional Untrustworthy Indecent


08-06-2023

Sofiya Mankova
  United Arab Emirates

Scammers

If only I could give you zero stars !!!!!! I wish I read the comments earlier , the works company I ever had to deal with in my life . All the positive reviews are made by them with fake profiles . I rented a car for one year , for 3 months I kept calling them to take the car for service no one ever came , when I decided to give the car back of course as everyone else they said there are damages and didn’t even specify the amount so that they can charge whatever amount they like . Everyone please report these scammers to dubai consumer rights so they can shut them down .

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Horrible Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Repulsive Nasty


07-06-2023

Rb
  United Arab Emirates

Self drive is another stress in your life

Guys kindly never ever rent your car from self drive.

They will suck your blood and money too.

Irresponsible organization least bothered….

If you can afford another great stress in your life kindly associate with them……they give you all crap cars that are in worse condition….don’t respond to call…they have a member by the name of great hero.shah….worse to the core ..doesn’t listen…actually none of the members listen why only him….they need to have responsible management….I can imagine as mgt must be worse so must be seniors in this organization.

All the best if you associate with them….do ensure that you will definitely get blood pressure from them …

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


06-06-2023

Ashish Raval
  United Arab Emirates

No Business Ethics

I would suggest to stay away from Self Drive as they have no business ethics & their team is just unprofessional. We call on mobile, send messages on whatsapp but there is no response. They deducted AED 1258 amount from my credit cards 12 times but they didn’t act or responded

ADVANTAGESDISADVANTAGES

Inattentive Unprofessional Not Client-oriented


03-06-2023

Shannon-Lee McCall
  South Africa

Worst service and so incompetent

Let me recap how not helpful selfdrive has been…

Made booking 27 but never submitted documents and did not proceed to confirm booking as I was no longer going to take the car and I sent an email to request cancellation officially as will not be making a booking.

Then 4 days later you still have not replied, you cancelled on the app but no refund has been processed.

I decided to call today to follow up and your team cannot even find the booking after giving my number and I have to go and search for the booking ID to help your team find it after being on hold 4 times. They keep saying there’s no booking until at last I get ID number.

Then when your team finds it I’m on hold again cause they have no idea what they doing …

But it gets better…

You then tell me that you will charge a cancellation fee even though booking never processed as documents never submitted and after I have no response from you.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Misleading Ridiculous Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


31-05-2023

Raisul Islam
  India

My booking was cancelled 2 times after payment deduct

Very very poor service I’ve never had this kind of service in my life

ADVANTAGESDISADVANTAGES

Awkward Criminal Disappointing Dishonest Fake Fraudulent Horrible


25-05-2023

Yoanna
  United Kingdom

they are not returning deposits

I have used them for couple of days and almost 2 month after they still have not returned the deposit despite of the no tickets or reason for the hold. Furthermore they are no responding, charging card washout reason and no invoice.

ADVANTAGESDISADVANTAGES

Client-oriented

Criminal


22-05-2023

emily
  United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. And it has been been over 2 months now. Do not recommend.

ADVANTAGESDISADVANTAGES

Inexpensive

Criminal Disappointing Dishonest Horrible


22-05-2023

emily
  United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. Highly not recommend!

ADVANTAGESDISADVANTAGES

Inexpensive

Criminal Disappointing Dishonest Horrible


22-05-2023

Ati
  United Arab Emirates

Horrible customer service

They will charge your card without telling you and they won’t respond when you ask about it.

Returned the car 3 months ago and they still havent given me a refund. Finally picked up to tell me that it might take another month. Its ridiculous. Horrible horrible service.

They’re only nice and professional until they get your booking and your card details.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


19-05-2023

Pascale Kashouh
  United Arab Emirates

Very bad customer service

I am very disappointed with selfdrive uae customer service. They don’t reply to emails, and you can never speak to someone on the phone. Once I had to stay on hold for 25minutes till someone answered. I needed to follow up on my security deposit refund which took more than a month to reimbursed. I will never work with them again. I hope you put some effort in your customer service.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Unprofessional Unreliable Untrustworthy


17-05-2023

Leda
  Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-05-2023

Leda
  Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-05-2023

Dritan S.
  United Arab Emirates

Beware of SelfDrive – Rent a car: Deceptive Practices and Nonexistent Customer Support

I recently had a horrendous experience with SelfDrive – Rent a car, and I feel compelled to share my story to protect fellow consumers from falling into the same trap. This company’s deceitful practices and complete lack of customer support are nothing short of a scam.

Two weeks ago, I conducted thorough research on car rentals and stumbled upon SelfDrive – Rent a car. Their website claimed that I could rent a car for a weekend without paying a warranty deposit, which seemed like an appealing offer. Excited about the possibility of a hassle-free rental experience, I proceeded to browse their vehicle options and selected a low/mid-range car, an MG.

However, my enthusiasm quickly turned into frustration when, during the booking process, I was suddenly required to pay a deposit that had not been disclosed earlier. This sneaky tactic reeked of fraudulent behavior, and I immediately decided to request a refund.

Little did I know that the nightmare had just begun. After initiating the refund process, I received a notification stating that 10% of the value would be deducted from my refund, despite the fact that I had not received any service or product from them. Shocked and appalled by their audacity, I attempted to seek assistance by sending emails to all of their official addresses. To my dismay, I received no response whatsoever.

Desperate for answers, I tried contacting their Customer Support multiple times, only to be met with disappointment. The refund team, conveniently reachable through the 5th extension, appeared to be perpetually unreachable. It became evident that they intentionally make it difficult for customers to reach them, leaving us without any support or guidance.

To make matters worse, it has now been two weeks, and I am still waiting for my refund to be processed. SelfDrive – Rent a car has not only wasted my time and money but also displayed a complete disregard for their customers’ rights and satisfaction.

In conclusion, I strongly advise everyone to stay away from SelfDrive – Rent a car. They are undoubtedly a thief company, engaging in deceptive practices and exhibiting zero accountability or professionalism. Don’t be fooled by their enticing offers, as the hidden costs and nonexistent customer support will only lead to disappointment and financial loss.

Let my experience serve as a cautionary tale. Choose reputable car rental companies that prioritize honesty, transparency, and customer satisfaction. SelfDrive – Rent a car falls short on all counts, and engaging with them will only bring frustration and regret.

Save yourself the headache and find a trustworthy car rental service that respects and values its customers. SelfDrive – Rent a car is not worth your time, money, or peace of mind.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Ridiculous Scam Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


12-05-2023

AK
  India

Worst customer experience

Bad customer service. They don’t refund the security deposit.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


11-05-2023

Taha Madani
  Canada

Will not refund bac money

Company charged me for a fine not issued during my rental period. Now its has been 1.5 months and there still hasn’t been any refund. They are unresponsive on email. Please avoid at all cost. Dubai authorities should close this business down.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Scam Terrible Unprofessional


11-05-2023

Frank
  United Arab Emirates

Most expensive leasing in the market

Refrain from dealing with these thieves, they advertise cheap and affordable car leasing but actually is the most expensive within the market, as they do not return the deposit. They say will be returned after 30 working days after the return of the vehicle but they don’t, as they know most people don’t track that, so after few months if you realize the deposit is not been returned, just good luck trying to contacting them, they never responded to emails, or calls. Before leasing a car from them call and dial option 5 for refunds, you will spend hours on the phone and your call will never be answered.

They are criminals, so better go with a serious internationally recognized company like thrifty, hertz, budget, national, etc
They have a goodwill to protect not like these thieves from self drive that change their company name any time. Did two leasings with them, months ago and no reimburse yet,
Tried to open a case at the court against then for fraud but not worth the fees, so will lease again and use and abuse the vehicle until my deposits are recovered.

ADVANTAGESDISADVANTAGES

Criminal


08-05-2023

Denzil Monteiro
  India

Telephonic conversation customer service

This lady who uses the name “Lovely” on the customer service line was very rude. She didn’t have the patience to explain any of the details asked and was giving attitude over the call. what kind of customer service person is this. that too to an existing customer. Plus, I sent an email asking other details and I haven’t got the answer yet.

ADVANTAGESDISADVANTAGES

Unpleasant


11-04-2023

Mohammad Basir
  United Arab Emirates

Atrocious customer service – avoid if possible

I arranged for my car to be picked up as I was going back to the UK before the end of my month with Selfdrive. They told me it would be picked up at 7pm which was perfect as I was to head to the airport at 10.20pm.

However the person they had sent to pick up car did not arrive till 10.35pm at which point I had already started my journey to the airport. This meant the car was kept under my name for 2 extra days till I returned as the customer services could not be contacted.

Selfdrive then went onto charging me an extra 330 AED for the 2 extra days even though it was not my fault for the delay in returning the car. I have sent over 10 emails since my return 8 days ago and there has been no reply from the company. They are super quick to charge you but will ignore you at every opportunity. Customer service is atrocious.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Ridiculous Scam Unreliable Untrustworthy Not Client-oriented


10-02-2023

ilhame
  United Arab Emirates

Misleading information & abusive charges

They provide misleading information! They are a third party on my rental in Oman. They applied abusive charges and not willing to return the deposit! Be careful they are dishonest! It is a platform communication which is even more frustrating as you are powerless to deal with their abusive charges.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Unreliable


19-01-2023

Shankar
  Nepal

Very Bad Experience with their service ..

Very Bad Experience with their service ..

ADVANTAGESDISADVANTAGES


16-01-2023

Stan
  Oman

Say goodbye to security deposit

Say goodbye to security deposit!

ADVANTAGESDISADVANTAGES


15-01-2023

Jamal
  Jordan

Very bad customer service

Customer service staff are like automated, they never solve any issue and they give false answers, the worst experience I ever had

ADVANTAGESDISADVANTAGES

Miserable


10-01-2023

YR
  United Arab Emirates

0 stars

Avoid using this company at all cost.
I would have given them 0 starts if it was available. Its cheap but not worth the hassle. They have the worst customer service I have ever experienced. They charge your card when they feel like it, agent blatantly lie about petrol levels and never respond to complaints just to name a few issues

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Scam Terrible Unprofessional Untrustworthy


06-12-2022

christom k thomas
  United Arab Emirates

Charges without information

Very bad unprofessional firm after 2yrs with them having rent a car from Diamond Lease through selfdrive. Pls never give them any authorisation to withdraw any money from your cards. They don’t have HUMANITY

ADVANTAGESDISADVANTAGES

Unprofessional


03-12-2022

Clara
  United Arab Emirates

Car Rental

Horrible experience !!!
they are liars and thieves. After you pay for the car and the deposit and after you set the time and day for handing over the car, the company calls you and informs you that the car is not available. DEAR CUSTOMERS be very careful and don’t waste your time with this second-hand company. Surely I will raise a complain to the responsible authorities.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible


18-11-2022

Ismet
  United States

no customer care

RUN Never rent a car from this company. I paid with a card under my name, they charged me. Now they are saying just before 30 minutes of car delivery time that they cannot accept the card which they have already charged and which I also paid for deposit. Now I have to wait for their refund team to process my refund. They are holding my money hostage. They are stealing my time and my ability to rent another car because I booked monthly and paid good amount of money which consumed my balance. %100 disappointm

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


15-11-2022

Punit
  India

THEY WONT REFUND THE SECRUITY DEPOSIT ON TIME

THEY WILL GIVE U GOOD CARS. BUT AT END UR AT LOSS. AS THEY WONT EVER REFUND YOUR SECURITY AMOUNT WITHIN 30 days. MINE IS 2 MONTHS OVERDUE. BIG CHEATERS

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


11-11-2022

Johanna
  United Kingdom

WHERE IS MY DEPOSIT?!

Gave car back in perfect condition with no fines etc. Still waiting for my deposit to be refunded TWO MONTHS after!! Keep being lied to. Do bot hire from these people!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Terrible Unreliable Untrustworthy Indecent Not Client-oriented


25-10-2022

Shane
  United Kingdom

Waiting weeks for a refund – after non existent customer service

Booked a car, paid the deposit and first month’s rent, waited for days for be contacted about forms. Was then told over email, that the booking would take far longer that what I had requested on the website. I then cancelled the booking and requested a refund – which I was told would take 5-7 days. I followed up many times – forget email, they never respond. I then called many times – and was promised ‘the refund will be processed in day’… I’m now waiting for several weeks with no refund.

This company is an outright scam and are criminal, not just poor at customer service.

ADVANTAGESDISADVANTAGES

Criminal Scam Not Client-oriented


22-10-2022

CHEQPOINT TECH TRADING LLC
  United Arab Emirates

your customer service is GARBAGE

your customer service is GARBAGE

ADVANTAGESDISADVANTAGES

Rude Unprofessional Not Client-oriented


19-10-2022

shankar
  Sri Lanka

Rental renewal was not informed prior to renewal – Unprofessional

I booked Mitsubishi car on a promotion for the 1st month and the second month rental was supposed to inform prior to renewal even when asked for it on the first week of the first month it was not informed to me. And on the last day of the renewal it was informed that I have to pay a higher amount. not professional and would not recommend to any one.

ADVANTAGESDISADVANTAGES

Unprofessional



18-10-2022

Masoud
  United Arab Emirates

Bad Experience

Very bad experience

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Expensive



01-10-2022

Govind Haridas
  United Arab Emirates

The worst car rental in Dubai will be ideal tag

Ordered a car with extra charges for home delivery..it was booked for 3 pm delivery..it’s almost 8 pm now and no sign of car delivery. Just a customer service representative who keeps apologizing. Pathetic is an understatement!!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-10-2022

Mohamed Reyad
  Egypt

Worst Experience Ever!!!! Unprofessional!!!

I have never ever dealt with someone that unprofessional. I am not only talking about the call center agent who hung up on me while I was talking, I am talking about the emails, their supervisors not accepting to call me back, about tricking me to book via giving me options that after I collected the car, they are telling me ooops, it was a glitch and we can refund you, about indeceny and horrible experience. AVOIDDDDDD…

ADVANTAGESDISADVANTAGES

Unprofessional


20-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


03-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


02-09-2022

J K
  United Arab Emirates

No customer service

Self drive made a Mistake on my booking, took ownership of the issue but no action at all to resolve it, and no responses etc

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Unprofessional Untrustworthy


01-09-2022

Islam Asaad Attia
  Egypt

Car renal dismiss on the pick up timing

The worst experience ever , the staff is not professional at all , we agreed to deliver the car on specific time and then after I did the payment they came to me and said that it will be available after 2 days from the agreed time … worst experience ever

ADVANTAGESDISADVANTAGES

Dishonest Fake Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-08-2022

Mohammed Saif Zaveri
  India

MISLEADING APP AND FALSE CLAIMS

I wish there was a negative rating option. The staff Is pathetic, rude and totally uncooperative.
I tried booking a car for three days and was attended to in a very disinterested and unprofessional manner. The staff is not well versed with their own deals and offers. They refused to use the offer that was up on their site and kept saying it was expired while it still reflected on their app and website. Despite sending them screenshots of the same they refused to acknowledge. Highly highly highly disappointed and would never suggest this company to anyone.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




24-08-2022

Sam A
  United States

Worst car rental experience

There is no other worst car rental experience than what I had with this company, they said I will have the car at 4 and then they send me an email at 5:20 saying that they have been trying to contact me where I had no emails or calls from them. I called them and they said it’s almost 6 and they can’t get me a car and then the rep says tomorrow before 12 you will have the car. Next day, no email no car no messages on whatsup nothing from their side till I contacted them and then I asked for a full refund and they stated the car will be ready at 5 for delivery and I asked again for a full refund for the money that I was charged with no car .. if this was back in the states this company would not last for 1 week..

ADVANTAGESDISADVANTAGES

Fraudulent Misleading Unprofessional Unreliable Not Client-oriented


18-08-2022

Andrew
  Australia

pick someone else if you can

I found them very difficult to deal with, quick to take money and slow to answer questions. On their website they said it was possible to take a car to Oman, and when I asked for permission to they said it was ‘outdated’ information and I couldn’t. Six weeks later the ‘outdated’ information is STILL on their website. So what do you call a company that keeps inaccurate and ‘outdated’ information on their website even after they acknowledge that it is wrong? You decide. I will not be using them again.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Inattentive Incompetent Unpleasant Not Client-oriented


08-08-2022

Sofiane
  France

Do not recommend at all!

Do not recommend at all!!! Not professional at all. the only time when they will be reactive is when they need to get money from you.
The car i was given kept broking down, received a new car after 5days yet they still deducted 5 days of rental while i was unable to use it.
Refund takes 6 months, they never answered my emails or calls. They are now trying to refund me 27aed out of the 1400 they owe me.
Very disappointing, I highly recommend you to go somehwere else!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


16-07-2022

Luiza
  United Arab Emirates

Poor Customer Service

I don’t even know where to start with all what I have to say about my experience with selfdrive. I am extremely disappointed with everything, starting from the customer service and ending with the car delivery and pick-up. I send emails, I call, I send WhatsApps, one way of communication is never enough as you always have to spend ages to get in touch. They never get back, never answer and never care, maybe becaude you have too many customers and do not care to lose one? Cars do not always come in normal conditions, last time you could barely see the parking camera, only half of the lens was visible. Everytime I leave more gas in the tank, I don’t get money back but if once I leave the car with 2 bars less, I get a 123aed deduction. Cars are never delivered on time, last time I waited more than 1 day. They keep charging the card on file for everything without asking and do not always provide the receipt with the information of the charge. In short, I have to chase the team for everything and they never made any effort to compensate me for all my troubles. I am sorry but I will never rent cars from selfdrive ever again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Messy Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


19-06-2022

Teodora nemeno
  United Arab Emirates

Horrible company and workers

Horrible experience I don’t recommend this company. They are verry fast assisting you but then when they have the payment they got your creadit card they will just doesn’t care you will keep calling if this people to send the agreement paper which is take 5 hours from them I strongly not recommend this company and if you cancel the booking they will take money from ur card

ADVANTAGESDISADVANTAGES


09-06-2022

Dina |   Verified
  United Arab Emirates

Good

This company provides flawless and exceptional service. Furthermore, their price is constant and fair.

ADVANTAGESDISADVANTAGES

Fantastic Clean Client-oriented


31-05-2022

Samuel |   Verified
  United Arab Emirates

Delightful

This organization offers faultless and outstanding services. In addition, their pricing are consistent and reasonable.

ADVANTAGESDISADVANTAGES

Amazing Fast


30-05-2022

Wieno |   Verified
  United Arab Emirates

Satisfying

This company provides flawless and amazing services. Furthermore, their prices are dependable and reasonable.

ADVANTAGESDISADVANTAGES

Honest Clean


25-04-2022

Ryder |   Verified
  United Arab Emirates

Great

I opt their Flexi rental package and it was great, they were friendly and offered good options so that one can go for a car rental option easily.

ADVANTAGESDISADVANTAGES

Friendly Reliable


08-02-2022

Solvy |   Verified
  United Arab Emirates

Perfect services

This company is offering perfect and amazing services. Also, their prices are so reliable and affordable.

ADVANTAGESDISADVANTAGES

Perfect Reliable Affordable


07-11-2021

Wesley |   Verified
  United Arab Emirates

Amazing

This company is suggested by my friend and I have rented a car from them, it was a good experience with them as their vehicles are amazing and well maintained but their prices were high.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


18-08-2021

Arthur |   Verified
  United Arab Emirates

Attentive

I have rented a car from them, the vehicle was good and clean and the prices are good, staffs were friendly and attentive to clients, but one this which is not convenient is that their location, rest all good.

ADVANTAGESDISADVANTAGES

Clean Affordable

Badly-located


11-05-2021

Clive |   Verified
  United Arab Emirates

Brand new cars!

I’m really impressed by this amazing rental company! They’re providing perfect offers on the cars and to my astonishment, I found that they’re brand new cars! I took the service and it was amazing. The car was perfect and very clean.

ADVANTAGESDISADVANTAGES

Perfect Clean


02-05-2021

Wayne |   Verified
  United Arab Emirates

Fast

I have rented a car from them, it was a good experience, they are quick to provide you a reliable vehicle and their prices are good too.

ADVANTAGESDISADVANTAGES

Convenient Affordable


02-05-2021

Ad
Reviews
Rania
  United Arab Emirates

Scam

Do not rent from self drive use . They will steal your money and not return what they steal

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Scam Unprofessional Unreliable Untrustworthy Indecent


08-07-2024

Emma
  United Kingdom

DON’T BOOK WITH THEM DESPITE LOW PRICE

DO NOT USE THEM DON’T DO SAME MISTAKE AS ME TWICE
This company should be banned from Dubai. They are always late delivering the car, 3 days delay the first time and 2 days delay the second time. What is absolutely a nightmare is that there is 0 customer service. They are pretending to be 23 hours, try to call after more than 30minites many times nobody answers the phone and their WhatsApp… strangely enough the answer ‘your details have been forwarded tkt he concerned team” and guess what?! Nobody calls you back. However they CHARGED YOU THE SECOND YOU BOOK AND THEY DELIVER THE CAR WITH 72 HOURS DELAY. Apologises from their side? Of course not! I really want to spread the word to everyone please do not book with them even if they show attractive prices as there will always be an issue and you are there waiting.
For the story, during my first booking with them l, the car was supposed to be delivered at as certain time as there was no car I tried contacting them which took 2 hours and in the end I have been told the car is in Abu Dhabi and leaving Abu Dhabi now, and after 3 hours no car, 4 hours no car. And no car delivered on that day and I have been told we can’t deliver until 2 more days. This company is TO BE AVOIDED. I wished I looked at reviews before and not get attracted by the price compared to other companies. Better to pay extra and have the guarantee that it will be on time that you can speak to someone.
They now charged me for an extra day and I have been trying to call and WhatsApp for 24 hours, someone is supposed to call me back, still waiting…

ADVANTAGESDISADVANTAGES

Clean Affordable

Disappointing Dishonest Incompetent Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


29-06-2024

AB
  United Arab Emirates

SELFDRIVE.AE – BIGGEST SCAMMER EVER

They are the biggest scammers ever! I rented a car from them for two months. In the second month, they started charging me for fines without providing any proof, only useless transactions from their internal system. I asked for the police report or any proof showing that I had these fines, but they kept telling me that it was paid and was removed from the police website. They never sent any prior notifications that I had those fines or any notification that they would pay for it and need reimbursement from me. They just started charging me without any explanation or proof. Additionally, they are blackmailing me by threatening to take the car if I don’t pay the amount for these fake fines, while I have paid for the full month and they are holding my deposit. WORST PLACE TO RENT A CAR EVER. I will pursue legal action through the DDA and the police.

ADVANTAGESDISADVANTAGES


24-06-2024

Nicholas
  United Arab Emirates

Do not rent from this company

Appalling service. No customer care, significant delays and excuses and still waiting for deposit refund. Lack of response to emails and calls, no attention or care for customers. Avoid at all costs.

ADVANTAGESDISADVANTAGES

Dishonest Horrible Inattentive Incompetent Misleading Terrible Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


28-05-2024

Lamia
  United Arab Emirates

Zero customer service and super terrible

Do not rent from selfedrive cause they will never assist you. Once they receive money they will stop replying you and they will keep avoiding your call.
Not professional and no maintenance service during weekend.
Very terrible

ADVANTAGESDISADVANTAGES

Horrible Rude Terrible Unprofessional Unreliable Not Client-oriented


23-05-2024

Luc
  United Arab Emirates

Avoid this company

Don’t fall for the cheap price, it’s going cost you way more than the rental price itself.
They don’t respond to your call, don’t call back and will never, ever consider whatever you will tell them on the phone.
Once they have your money they will give you whatever is available and won’t care anymore.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Unprofessional Untrustworthy Not Client-oriented


14-05-2024

Aziz Ul Hassan
  United Arab Emirates

Scammers

One of my worst and regrettable decision to rent a car from selfdrive, its been a year still struggling with my refunds, they rip me off and stolen more than 3,000 dirhams.

Extremely poor customer service, never reachable, when reachable staff barely talk and listen and never resolve problems, know nothing, just call their helpline if you wanna waste time and money.

They are running a scam business having no physical presence with the unethical and unprofessional staff.

ADVANTAGESDISADVANTAGES


08-05-2024

Zaosh Godrej
  United Arab Emirates

Booking cancellation, horrendous experience

Booked a car through the App, paid the deposit, the amount and received a confirmation. Went to collect the car on the day to find out that my booking was cancelled by them without any informing me. (The app still showed the booking was valid.) Called customer care they then wanted to charge me a higher amount for the same car.
To make things worse, they charged me a cancellation fee, when they are the ones who cancelled. Tried to get in touch with management, sent multiple emails to no avail…

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Horrible Incompetent Misleading Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


01-05-2024

Suhail Shabir
  India

Taking advantage of customer, self drive company

Most disappointing and disgusting rent a car.

They are not a rent a car company they are just 3rd party working for rent car company.

They will make your bank account empty without informing you shameless scammers.

If the fine is 400 they will debit 500 if the fine is 600 they will debit 700

Now you paid the fine they will again try to debit money from tote account. I literally had to close my bank account, I don’t recommend any one this service. It’s a shame …,

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Miserable Ridiculous Rude Scam Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


09-04-2024

Anjan kumar
  United Arab Emirates

Misleading customers

They never say refund will take 30 working days ,after returning the car self drive will inform you 30 working days and after 30 days we need to go claim from their app.after claim it will take 7 days to return in my bank.. by the way I claimed on 22 march till now not reflected in my account … Writing review on 29th march….

Also not professional in settling the final bill..after handing over car to self drive ,self drive deduct salik charges after 40 days .as they have access for credit card don’t know till when selfdrive will charge without informing the customer.

Company using customer security deposit for company cash flow…

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Misleading Ordinary Scam Unfavorable Unreliable Untrustworthy


29-03-2024

Sweta
  United Arab Emirates

Untrustworthy refund process

Please avoid this app like the plague. It’s the WORST WORST WORST app ever. Absolute blatant disrespect for people’s deposit money. I really hope they shut down eventually rather than operating the way they are.

Self drive apparently has a 30 working day refund process and then you need claim it on the app (which they will never inform you about). After that – you need to wait another 7 working days for it to reflect in your account. And when that doesn’t happen, they will continue to be dishonest about the fact that it has been processed and it’s your bank that is at fault.

Save your money and energy, and use any other rental app than this.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Expensive


28-03-2024

Arif
  United Arab Emirates

they are just looking for you money

This car hire company has terrible customer service. First, they will take your money even before checking your documents and confirmation of the car, and then they will make you suffer.
You will be on the phone calling them, and the people taking these calls clearly tell you that they have no power to do anything; they do not represent the company and are only taking calls and documenting. Oh yeah, they say someone is going to call you back. No one calls back.
I booked a car. They took the money for the first month and the security deposit on the day of booking. They then said they would check my documents, which kept on saying pending on their app for two days. I had to call them twice before someone said I needed more documents and a picture of my credit card. It’s NOT a company email but a Gmail account, so you are not sure if this is a scam or not.

If you cancel, you will be charged a 10% cancellation fee. So stay away from these people.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


13-03-2024

Lili
  Sudan

Rent a car

I do not recommend this company to rent a car as per my experience with them.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Messy Unpleasant Unprofessional Indecent


05-03-2024

Not important
  Qatar

Very unprofessional and scammers

Really bad service from every corner

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


21-02-2024

mp
  United Arab Emirates

Salik Charges

It is easy for them to deduct money from your carf without verifying the records. Then when you call of the refunds, they will just say it takes up to 10days. It’s been 15days now but I not hearing anything from them

ADVANTAGESDISADVANTAGES

Convenient Fast Affordable

Inattentive Ridiculous Unreliable Not Client-oriented


15-02-2024

David
  Spain

THE MONEY of my deposit has not been reimbursed after 6 weeks.

I rented a car with them for 4 months.
Besides the huge difference in the price between the first month and the following ones, what pisses me the most is that once you have finished your contract with them, they ask you to wait one month till you can get your deposit back, and they force you to use the app for it, but the app didn’t work in my case. I have sent them an email, they promised me to write me back and, 15 days later, I am still waiting for s solution.
Honestly, I think I will never recover the AED 1000 they owe me.

Please, never use them. They are not cheaper than other companies and the customer service is horrible.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


05-02-2024

rabab
  United Arab Emirates

avoid this company !

This car rental company has proven to be incredibly unreliable and unprofessional in every aspect of their service. They not only charge exorbitant amounts of money for their rentals but also fail to deliver on their promises. Despite agreeing to provide the car by 5:00 PM, they arrived hours late at 11:00 PM, causing immense inconvenience and disrupting plans. Moreover, they have displayed a complete disregard for customer satisfaction by failing to send the promised deposit, leaving customers feeling cheated and frustrated. Their overall lack of professionalism, punctuality, and integrity make them an utterly unacceptable choice for anyone seeking a reliable car rental service.

and The attitude of the customer service when you request is terrible

ADVANTAGESDISADVANTAGES

Terrible



01-02-2024

Shoeb Shaikh
  United Arab Emirates

Worst costumer care services

All given bad reviews still I ignored and book and faced problems

Don’t go with this… They are worth in services and car providing

ADVANTAGESDISADVANTAGES

Awkward Misleading Rude


30-01-2024

K
  United Arab Emirates

Terrible and liars

The attitude of the customer service when you request is terrible and especially his name saqar!
Such a miserable man as he couldn’t even assist me at all

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Rude Scam Terrible Unfavorable Unpleasant Unprofessional Untrustworthy Indecent Not Client-oriented


30-01-2024

Derick
  Netherlands

Criminals

Avoid this rental company by all means
They are thieves they will take your money from your Debit card without your consent then never return the money .
I had to fight them over 1½ months to get my money back after going through frustration and spending more money for taxi to and from their office.

Better take taxi or rent from another company but do not risk ur money and peace of mind renting from this company.

They collaborate with security at the lobby torestrict u from gaining access to their off on 4th floor.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Miserable Misleading Not Client-oriented Repulsive


27-01-2024

Abdullatif Tannirah
  United Arab Emirates

the worst

I am writing to express my sheer disappointment with the car rental services provided by silfdrive company. After just seven months of enduring repeated unexplained charges , I decided to return the car. I ironed out the final bill with customer service who assured me that all would be settled promptly and will recive my refund in 30 days.

Now, here we are, on the tail end of 50 days of waiting for a refund that seems more like a mythical creature than an owed reimbursement. To my surprise, the most unprofessional individual from the refund department contacted me, openly disregarding my concerns, seeking any excuse to sucker more money out of me for imagined, non-rental charges. 😤

This gentleman promised to rectify my issue within 30 minutes, only to charge me later from my account with an additional hefty charge even without calling me back. Could you believe, he had the audacity to claim ignorance of my finalized bill agreed upon with his colleagues and asserted he’s the boss? An unjustifiable aggressive approach to say the least.

Despite my efforts, trying to visits thier office and numerous calls were fruitless. I tried to lodge a complaint, hoping for some justice, but alas, no one seemed to hear my plight. I demanded a callback from anyone from management incessantly, through calls and email, yet was met with deafening silence.

Ultimately, that so-called “Boss” rang me back, providing the option of sending him an email, which he would “graciously” approve for me. The catch? A two-day deadline for his response. I adhered to this, and surprise, surprise, all I was greeted with was the news that the individual had conveniently taken a holiday.

Fast forward 10 days, the same “boss” informs me that my request was dismissed, and he had no intention of aiding me further. 😡 The appalling lack of respect for customers revealed an ugly side of your company’s operations.

I have dealt with numerous rent-a-car companies in my lifetime, but never have I experienced such abominable treatment. It appears that your UAE branches are a phantom presence, making it impossible for customers to demand justice. This seems like an elaborate hoax designed to shield department supervisors who wield unchecked power. The customers, hostage to your whims, are left in utter frustration.

In conclusion, this has been nothing short of my worst experience ever. I urge you all to look into this incident with countless wrongs I was subjected to before you select to deal with silfdrive.

ADVANTAGESDISADVANTAGES

Terrible


19-01-2024

User
  United Arab Emirates

Fraud company

Do not book from them. The positive reviews are all fake.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Horrible Unprofessional Unreliable Untrustworthy


10-01-2024

mani
  United Arab Emirates

Cheating

Selfdrive.ae ( UAE ) Soham Shah Need your immediate attention and response to the booking information AE751318.

I made a booking on January 1, 2024, through the selfdrive.ae app for a Nissan car for a month, having paid 2259.06 AED, inclusive of a 1000 AED deposit, and submitted all required documents. Following the payment, I received a booking confirmation instructing me to collect the car at Villagio Resort, Abu Dhabi, at 4 pm. However, upon arrival, the car was not available, and the point of contact, Yakoob, advised me to contact selfdrive.ae.
Upon contacting Pratik, he initially mentioned a 10-minute wait, later stating that the car had broken down and promising an alternative within an hour. After some time, he assured delivery to my doorstep within two hours. Despite these assurances, your executives made me wait for over an hour and failed to provide the promised car. As I had to leave for another city and couldn’t afford to wait any longer, I requested the cancellation of the booking and a refund.
Pratik agreed to the booking cancellation and refund, but despite multiple emails and calls to your customer care, there has been no response or update on the refund status. I had to cancel the booking due to your company’s inability to deliver the car on time and the false commitments made by your executive.
I kindly request you to investigate and initiate the refund process promptly to resolve this issue.

ADVANTAGESDISADVANTAGES

Criminal


04-01-2024

Albert Michael
  United Arab Emirates

Very Bad company

I rented a car for my wife and when we received the car, the back side of the car was initially damaged. Now the SelfDrive insist to charge me for this damage even when I sent them the proof by Video and by photo that I received the car with this damage. when I handed over the car, I told the guy who received the car that one damage on the side is my fault but the damage at the back is not my fault. He agreed and he made me sign on the ipad when I was handing over the car and he did not show me that he did not remove the back side. The original document when I took the car has stated there is a damage in the back and I do not accept this charge. I sent them a video of when I received the car and attached is a picture titled “Original damage picture”. And because I have a physical proof that the damage was there by video, now they are asking me to get a police report AED 400 to get this sorted. I now complained to the https://consumerrights.ae/ because it is a waste of time to contact Robots in their customer service!!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unreliable Untrustworthy Indecent



27-12-2023

Rana
  United Arab Emirates

Many Unprofessional Issues

Selfdrive suffers from many disadvantages, but the main one I encountered was that they charge for drop-off even when I was not the one who asked to change the car. And when I made a complaint and asked to speak to a manager, no one called me back.
Do not use this company at all!

ADVANTAGESDISADVANTAGES

Awkward Badly-located Dangerous Disappointing Dishonest Horrible Incompetent Misleading Rude Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive


02-12-2023

nizamuddn arif
  United Arab Emirates

no response on car not delivered on time

Worst and third rated car rental I have ever come across, third rated horrible service, I was told my car will be delivered the next day yet it was not delivered despite charging the full rent deposit and other charges. Called several times no answered and deliberately making my call on hold.

Never opt for this worst car rental service in Dubai, they are cheaters.

ADVANTAGESDISADVANTAGES

Awkward


27-11-2023

Hamza Qureshi
  United Kingdom

Fraud

🚨 FRAUD – DO NOT USE THIS COMPANY 🚨

Paid through their app.

Sent 7+ emails chasing for a confirmation with no reply over a 1 month period.

Tried to contact through Facebook, Whats app & phone and never got through to them, they even read the messages and still chose not to reply.

Finally raised through my bank and got the money back which took over a month.

They then charged my card again without permission for another full months rental when I havent even collected the car for the first month.

Definitely a fraudulent company trying their luck.

Reported to Dubai Police for online fraud.

ADVANTAGESDISADVANTAGES


15-11-2023

Shanmuga Venkatesan
  India

Rental deposit not refunded

Rental deposit not refunded. No response to the emails. No one answering the phone calls.

ADVANTAGESDISADVANTAGES

Scam


02-11-2023

Mohammed
  United Arab Emirates

Refuse to return security deposit

They have refused to return my security deposit after more than 40 working days. Everytimg I call they’ll say it will be returned before close of business. Unprofessional regarding security deposits

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Incompetent Misleading Scam Unprofessional Untrustworthy Indecent


02-11-2023

Justina Pereckaite
  United Arab Emirates

Horrendous Customer Service

They do not answer the phone when there are problems or delays in vehicle delivery, they have not replied to the 7 emails I have sent them. The whats app chat constantly says this has been escalated and someone will call you and nobody does. I don’t know who runs this company but they are the most incompetent people I have ever dealt with. It has been 25 days and I still have not had a response for the delays they caused.

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional Not Client-oriented


29-10-2023

Francesca
  United Arab Emirates

Disonest company

they rent you the car and then disappear, I made 2000 messages to customer service, zero answer

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Terrible Indecent


29-10-2023

Sarah
  United Arab Emirates

Terrible. Unreliable difficult and take advantage at every opportunity. Avoid!!

Just a really awful company to deal with. They guarantee the deposit to be returned within 30 working days but I have used the service 3 times and everytime I have to chase for the deposit to be returned and it takes over 40 working days. They also always try and get the rental car back before the month lease.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


27-10-2023

Kushal Arora
  United Arab Emirates

Refunds and poor service

Horrible service provided by Selfdrive.
They never reply on time and lying about refunds. They charged money on the card even though the car was returned and hasn’t returned the money

ADVANTAGESDISADVANTAGES

Unprofessional


26-10-2023

Salvatore
  Chile

They didn’t have me a car even after booked and payed a week before

The day to pick up the car they call me and they say they can not give me the car after I payed one week before and without any explanation or any reason

ADVANTAGESDISADVANTAGES

Awkward Dangerous Disappointing Dishonest Horrible Inattentive Incompetent Miserable Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


26-10-2023

PAUL JELLICOE
  United Arab Emirates

Dont be fooled by their low prices

Avoid at all costs. They don’t reply to emails, and if you manage to get through they are either rude and unhelpful or they tell you have pressed the wrong option and call back. Oh, and several “charges” have appeared on my account, which they will not, or cannot explain what they are for. Also, I have now spent the last 3 days trying to get hold of someone to collect the vehicle at the end of the lease. Its almost as if they don’t want the vehicle returned on time. Please avoid. They may appear cheap but it will cost you in the long run

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Unreliable Not Client-oriented


24-10-2023

Balakrishnan
  United Arab Emirates

Total Disappointing

I used selfdrive, they charged a deposit on my card (which most others don’t do anymore). I returned the car on the last day of my one month contract well within time. Their customer service responds after 24 hours and I have no clue when I will get my money back,they responded back stating they will refund (no timeline guarantee).

The deposit amount should be credited after 30 days, surprisingly Saturday and Sunday is not counted in these 30 days, so the deposit will be paid after 38 days and sometimes even 45 days probably .

The car is rented with expired Registration , no maintenance done etc…

Would never recommend Selfdrive rent a car.

ADVANTAGESDISADVANTAGES

Disappointing Ridiculous Unpleasant Not Client-oriented


18-10-2023

Jenie
  Philippines

Very Happy client!:)

I am very happy with the assistance of self drive team especially Ms. Insha, as she assisted me with my booking all through out. I can feel her genuine assistance with regards of inquiries and my booking request as she had explained all about the offers, promotions, benefits, insurance. Such a great feeling to feel this way as a first time client. I will definitely recommend the self drive rent a car to our friends!!👍☑️😊

ADVANTAGESDISADVANTAGES

Excellent


14-10-2023

Natasha Bou Debs
  United Arab Emirates

The worst company in Dubai

I had the worst experience ever with SelfDrive Dubai, they tell you oh please secure your credit card with us so we can refund the deposit for you when you return the car. I returned the car 1 month and 2 weeks ago, and the refund never happened! Not to mention how their customer service is terrible! Never had such a bad service in Dubai! I am reporting this to the police since we are group of people facing the same issue!

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


12-10-2023

Robin philip
  United Arab Emirates

Never use their service

I regularly use rental car apps in Dubai as I think they are efficient and convenient. I do not wish to name competitors here but I always had a seamless experience. For the first time I used selfdrive, they not only charged a deposit on my card (which most others don’t do anymore), they also tried to charge me for an extra month without my consent even though I returned the car of the last day of my one month contract well within time. Their customer service responds after 24 hours and I have no clue when I will get my money back. When I complained on email, they responded back stating they will refund (no timeline guarantee) but will charge me for an extra day as I did not inform. I have a delivery receipt that I delivered the car before end of contract. How could you assume that I will renew and charge me without my consent??

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Fraudulent Scam Unprofessional Not Client-oriented


12-10-2023

WG
  United Arab Emirates

Charged for an extention after car had been returned on time and Deposit Refund

Terrible customer sevice – they charged me for an extra day despite the fact that I had returned the car on time and the extension was never discussed with me.It has been more than 2 months now and I am still waiting for my refund. To add to that they are still holding on to my AED2000 deposit more than 45 working days after returning the car. The calls are not answered and they do not respond to emials.

Scammers! I will be reporting them to Dubai Police.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Scam Terrible Unprofessional Untrustworthy


11-10-2023

Garvin Gilbert
  Oman

Selfdrive

This company has yet to refund me month they took from me. They continued to charge my credit card after I returned the vehicle and I cannot get a response form them on when they will reimburse me. Be careful, very dishonest.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent


09-10-2023

Ahmed
  Egypt

Horrible experience

one of the worst company i have dealt with in UAE over my 20 years stay.
first of all my average waiting to get my call attended is 12 minutes, security deposit refund, they say 30 working days I don’t know why though !!! and after that when you try following, you get the typical answer of a mediocre company; technical error, processed, will be in you r account within 48 hours….etc. until now i didn’t get them

ADVANTAGESDISADVANTAGES

Horrible


06-10-2023

Wayne
  United Arab Emirates

Avoid!!

Hired a car for 1 week. They didn’t collect the car. Tried to call them for nearly a day but there is no customer service unless hiring a car. In the end had to call the actual hire company to pick the car up. Selfdrive tried to tell me I have to call them to collect… now going though DED for complaint and credit card chargeback. Avoid with all costs and go directly with the hire car company.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unpleasant Unprofessional Unreliable


30-09-2023

Mohammed
  United Arab Emirates

Rental

Absolute disregard for customer care and did respectful behaviour! impossible to get through to via phone. Several emails sent over a period of 3 days and 0 response. Whoever runs this company needs to seriously sort out the customer service and care. I seriously hope I don’t have any problems having booked a car with this company now, worried !

ADVANTAGESDISADVANTAGES


29-09-2023

Rajneesh Singh
  India

Pathetic customer service

Never ever recommend there service to anyone, Terrible customer service, Dishonest staff ( Finance), You will not get the clear bill for non rental charges and they will charge you now and then. If you want peace of mind don’t take there services, I’m there customer and struggling horribly. You can’t even complain because there is no one to listen to you. Never ever go to them And rent a car. The car which they have send me as a replacement has a bad smell and not in a good condition. If you request a car service they will take 2-3 weeks to charge the car, Even you tell them that the brake is not working they are not bothered, If you meet with an accident it will be considered your fault, There are many more problems then what I have written
Today only They asked me that have to return the vehicle to the supplier and wanted me to charge it to some other model I agreed and they have charged me extra also, I told them that currently I’m in my office and will be at my home by 6:30pm on which the lady agreed and later when I reached at my home and asked them to change my car the guy who came to replace my car left and he told me that Selfdrive has asked them not wait after 6 pm .
I have uploaded the screenshot for your reference

ADVANTAGESDISADVANTAGES

Dishonest Horrible Miserable Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


28-09-2023

Jake
  United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Incompetent Rude Scam Terrible Unprofessional Untrustworthy Nasty


27-09-2023

Jake
  United Kingdom

Soham shah is a scumbag

scam AVIOD AVIOD!

I booked a car and deposit ,
paid 4,000 in total, no car showed up! Our disabled son missed out on a event we came specifically to Dubai for,

Back and Forth conversations with inadequate staff on the phone daily who told me refund be sorted that day, then after a few weeks with daily phone calls , and hours on hold they changed there mine and one rude lady told me I had to go through cancellations team, immediately I rang the ‘cancellation team’ (40 mins more on hold) and was the same
ignorant lady who answered,

This company is stealing tourists money, and the scam is sophisticated , because the no people’s visa run out and hope they wont have any means of communication when return home,

Been 6 weeks & Sill no refund , wasted triple the money in Ubers , and left us short of money for our time in Dubai,

This It’s disgusting,

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Incompetent Rude Scam Terrible Unprofessional Untrustworthy Nasty


27-09-2023

Najm
  United Arab Emirates

Remarkably deficient service.

I regret to inform you that my experience with Selfdrive Rent a Car has been far from satisfactory, and I cannot recommend their services to anyone.

My dissatisfaction primarily stems from the car collection process, which has been marred by poor communication and scheduling issues. I initially reached out via email on September 11th to request a car collection and followed up with a phone call on September 12th at 10:00 AM. Unfortunately, I did not receive any response to either of my attempts to communicate.

Today, on September 13th at 10:15 AM, I made another phone call to inquire about the car collection. To my surprise, I was informed that the car had been rescheduled for collection on the same day at 3:00 PM, a change I was not informed about. This scheduling alteration poses a significant inconvenience to me, as I am not available at that time.

I must express my disappointment with the handling of this situation. It is unacceptable to reschedule a car collection without prior notification to the customer. Given the lack of communication and this sudden change, I am left with no choice but to request that the car be collected tomorrow at 9:30 AM to accommodate my schedule.

I find it unjust that I am being asked to pay an additional day’s rental fee due to the company’s failure to inform me of the scheduling change and their unresponsiveness to my email, which was sent three days ago. I hope that one day the UAE will crack down on businesses that are 100% non-compliant with UAE standards.

ADVANTAGESDISADVANTAGES

Fraudulent


13-09-2023

Naveen
  United Arab Emirates

Renewal car contract

Poor customer services, no one calls me for my extension which was mentioned at the time of 1st booking. I have to follow up. Liars about deposit for renewing contract and special pricing offers. Rude staff all Filipinos

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest Inattentive Misleading Rude


12-09-2023

ZK
  Singapore

Refund Delayed Over 60 Working Day!

Please be very careful with Self Drive. In th contract stated clearly, they will refund our security deposit after 30 working days. Till now, my deposit was NOT refunded after 60 working days. They did not honoured their own contract and agreement. I will not recommend anyone to use self drive!

ADVANTAGESDISADVANTAGES

Dishonest


09-09-2023

Anuraj
  United Arab Emirates

Disappointing, want to complaint police

Disappointing, no professionalism! Need to file a complaint now to police

I used the service and honestly, the service is really bad.
Once you give them the money, then their behavior changes.

The staff didn’t know the proper location, they provided the wrong information to me and I got stranded in the middle of the road the first day.

They will not help you, they will charge the card without intimating you even after taking the deposit.

Now I’m struggling to get the deposit amount after one month, no one is responding to emails or taking calls.

Very unprofessional staff, real frauds

I will never recommend the Self-drive to anyone.

ADVANTAGESDISADVANTAGES


09-09-2023

Sarah
  United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy


01-09-2023

Brian
  United Arab Emirates

Refund/Failure to adhere to Contract

Avoid this company at ALL costs.Highly unprofessional.They will debit your card like its their own.
Multiple follow ups-still no refund for charges made without consent

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


29-08-2023

Vijay
  United Arab Emirates

Refund Return

They are not Returning their refund as they mentioned 30 days policy changed to 30 working day policy. other rental is not taking any security deposit only this people are taking and to return 2 months they are taking also you need to keep following them via mail and call. too much frustrating

ADVANTAGESDISADVANTAGES

Inexpensive

Awkward Disappointing Dishonest Fake Ridiculous Scam Unpleasant Unprofessional Untrustworthy Nasty


25-08-2023

Sarah
  United Arab Emirates

Worst car rental company in Dubai

Awful company from start to finish. Unreliable vehicles, unhelpful staff, late supply of vehicle. Will constantly send charges without explanation and then will not return the deposit without you having to hassle them for it back. They claim a 30 working day return policy for the deposits but after over 40 working days I have still not received mine despite them confirming there is no issue with the car or any outstanding charges. The staff are rude and unhelpful and unapologetic. Avoid this company at all costs! They are dreadful!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy


17-08-2023

brian
  United Arab Emirates

fraudulent company

avoid this company at all costs. They have kept my deposit and have tried to defraud me. do not use

ADVANTAGESDISADVANTAGES

Scam


16-08-2023

Nikunj
  United Arab Emirates

Be aware of the extra charges they put on you

1. service charge for things like salik charge, petrol is a whopping 25%
2. they will charge you fir petrol even thiugh you would have returned the car with required fuel. and their fuel charge is 4.8 aed per liter plus vat plus a 25% service fees.
3. i took the car for 3 months and would have used it randomly for max 8-10 days in month. my total salik charge was more than 250 aed plus their 25% service charge
4. they are not reachable on phone

ADVANTAGESDISADVANTAGES

Respectable

Disappointing Ordinary Terrible Unreliable Expensive


11-08-2023

John Doe
  United Arab Emirates

Failure to return deposit

I have rented a vehicle through Selfdrive multiple times, and on several occasions they have failed to release the deposit. Several follow up emails need to be sent for them to release it. For those that do not pay attention to such details, would fall victim to this scam they’re running. If it’s once, it’s understandable but not several times. I have discontinued using their services and prefer to spend more elsewhere than to deal with such a dishonest company.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


11-08-2023

Mayur Bathla
  India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

ADVANTAGESDISADVANTAGES

Untrustworthy


28-07-2023

Mayur Bathla
  India

Refund Issue

The reason for this email is to inform you that our credit card has been debited despite the fact that we have returned our rent a car. Neither the customer service team nor the accounts team should do this as it should be internally communicated that we have returned the car and our credit card details should be deleted. I would highly appreciate if you will look into this matter. Its been 2 weeks now.

ADVANTAGESDISADVANTAGES

Untrustworthy


28-07-2023

Kunal Popat
  United Arab Emirates

Refund issues

I have not received my funds more than 45 days.
It’s a scam.. No response once u need your refund

ADVANTAGESDISADVANTAGES

Dishonest Unprofessional Unreliable Untrustworthy


15-07-2023

Mayur
  India

Customer care

It’s been a month since I have been using their rent a car first they gave me a very old car which I didn’t accept after 2 days they sent me another car which is equally bad however I accepted the car few days later car started to make the noise I mailed self drive and called them as well. Every time
me they promised someone will call back but after a month also noone bothered to check 2days before the end of agreement I called and mailed them same story noone bothered to revert back on the date of end of agreement they charged me entire month. Hence I would strongly recommended not to avail their serviced POOR ATTITUDE OF THE STAFF.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Unprofessional


10-07-2023

Maha Mashtoub
  United Arab Emirates

Kept taking money from my card

They charged my credit card even though I returned my car. They are very poor in following up with their customers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Expensive


05-07-2023

Moustafa
  United Arab Emirates

Such a scammer company

Charging me x2 fuel price + taking service charge + vat
You’re not allowed to pay your fines , so they can charge you service charge in order to benefit ( 20% extra charge of the fine payment )
Upon booking , you can add additional millage 500KM= 75 dirhams , if you dont request upon booking , they will charge you 1 AED FOR EACH 1 KM ( i paid 500 aed ) knowing that it was supposed to be 75 dirham only

ADVANTAGESDISADVANTAGES

Scam


04-07-2023

Rahul Gupta
  United Arab Emirates

Hidden Charges and fraudulent practice

They have fraudulent practices and hidden charges. They ask for credit card pic even after asking for emirates id, passport copy etc, which their website specify as the credit card to be shown during signing of rental agreement/picking of car. All the documents during booking are already uploaded so asking for documents again is just pure devious. If you dont provide credit card pic, they cancel the booking and deduct 10% of booking amount

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Misleading


03-07-2023

M
  United Kingdom

Disastrous experience

– Bad customer service
– Unreliable bookings
– Challenging pick-up and drop-off
– Unauthorized charging and extension of the booking *after the car was dropped off*

ADVANTAGESDISADVANTAGES

Disappointing Unreliable Untrustworthy


02-07-2023

MJ
  United Arab Emirates

Rude and Unprofessional Customer Service Representatives

Poor customer service, very unresponsive to customer enquiries. Called and was unatended to, waited for a callback to no avail. Managed to get hold of a booking agent who had no zeal to assist. Was unapologetic to my frustration and unwilling to assist thereby dumping my call to another unresponsive extension with no courtesy to inform about anything. Really poor telephone ethics! Looking at the other client remarks, I’m glad I didn’t push through.

ADVANTAGESDISADVANTAGES

Incompetent Rude Unprofessional


25-06-2023

Ghizlane El biar
  Morocco

Extra charges

They charge me yesterday twice an amount of 486aed , they mentioned in the invoice is it a fine but actually when i checked history NO FINE founded since i use the car .
Also is Impossible to reach them in the phone

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


18-06-2023

Christina Assal
  United Arab Emirates

Very Bad Service

My recent experience with SelfDrive was nothing short of a disaster. A car in poor condition, filthy interior, unaddressed mechanical issues, and indifferent customer service left me deeply disappointed. I strongly advise against renting from this company if you value a hassle-free and satisfactory experience. Look for more reliable alternatives.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Fake Horrible Inattentive Incompetent Rude Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


14-06-2023

Kalesh Kumar
  United Arab Emirates

Looting Money

These guys are online Scam company.All the cars are not under their name.Not changing car if we complaint not running condition and deducting money from our security deposit

ADVANTAGESDISADVANTAGES

Misleading


13-06-2023

fares
  Lebanon

they will not give back refund

they will not give back refund

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Terrible Unprofessional Untrustworthy Indecent


08-06-2023

Sofiya Mankova
  United Arab Emirates

Scammers

If only I could give you zero stars !!!!!! I wish I read the comments earlier , the works company I ever had to deal with in my life . All the positive reviews are made by them with fake profiles . I rented a car for one year , for 3 months I kept calling them to take the car for service no one ever came , when I decided to give the car back of course as everyone else they said there are damages and didn’t even specify the amount so that they can charge whatever amount they like . Everyone please report these scammers to dubai consumer rights so they can shut them down .

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Horrible Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Repulsive Nasty


07-06-2023

Rb
  United Arab Emirates

Self drive is another stress in your life

Guys kindly never ever rent your car from self drive.

They will suck your blood and money too.

Irresponsible organization least bothered….

If you can afford another great stress in your life kindly associate with them……they give you all crap cars that are in worse condition….don’t respond to call…they have a member by the name of great hero.shah….worse to the core ..doesn’t listen…actually none of the members listen why only him….they need to have responsible management….I can imagine as mgt must be worse so must be seniors in this organization.

All the best if you associate with them….do ensure that you will definitely get blood pressure from them …

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


06-06-2023

Ashish Raval
  United Arab Emirates

No Business Ethics

I would suggest to stay away from Self Drive as they have no business ethics & their team is just unprofessional. We call on mobile, send messages on whatsapp but there is no response. They deducted AED 1258 amount from my credit cards 12 times but they didn’t act or responded

ADVANTAGESDISADVANTAGES

Inattentive Unprofessional Not Client-oriented


03-06-2023

Shannon-Lee McCall
  South Africa

Worst service and so incompetent

Let me recap how not helpful selfdrive has been…

Made booking 27 but never submitted documents and did not proceed to confirm booking as I was no longer going to take the car and I sent an email to request cancellation officially as will not be making a booking.

Then 4 days later you still have not replied, you cancelled on the app but no refund has been processed.

I decided to call today to follow up and your team cannot even find the booking after giving my number and I have to go and search for the booking ID to help your team find it after being on hold 4 times. They keep saying there’s no booking until at last I get ID number.

Then when your team finds it I’m on hold again cause they have no idea what they doing …

But it gets better…

You then tell me that you will charge a cancellation fee even though booking never processed as documents never submitted and after I have no response from you.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Misleading Ridiculous Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


31-05-2023

Raisul Islam
  India

My booking was cancelled 2 times after payment deduct

Very very poor service I’ve never had this kind of service in my life

ADVANTAGESDISADVANTAGES

Awkward Criminal Disappointing Dishonest Fake Fraudulent Horrible


25-05-2023

Yoanna
  United Kingdom

they are not returning deposits

I have used them for couple of days and almost 2 month after they still have not returned the deposit despite of the no tickets or reason for the hold. Furthermore they are no responding, charging card washout reason and no invoice.

ADVANTAGESDISADVANTAGES

Client-oriented

Criminal


22-05-2023

emily
  United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. And it has been been over 2 months now. Do not recommend.

ADVANTAGESDISADVANTAGES

Inexpensive

Criminal Disappointing Dishonest Horrible


22-05-2023

emily
  United States

Dont Rent with Selfdrive

Buyer beware. This rental company charged me and extra month of rent after I returned the car and continuing to delay the refund of my deposit as well. Despite calls and emails, there’s still no sight of my refund back. Highly not recommend!

ADVANTAGESDISADVANTAGES

Inexpensive

Criminal Disappointing Dishonest Horrible


22-05-2023

Ati
  United Arab Emirates

Horrible customer service

They will charge your card without telling you and they won’t respond when you ask about it.

Returned the car 3 months ago and they still havent given me a refund. Finally picked up to tell me that it might take another month. Its ridiculous. Horrible horrible service.

They’re only nice and professional until they get your booking and your card details.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


19-05-2023

Pascale Kashouh
  United Arab Emirates

Very bad customer service

I am very disappointed with selfdrive uae customer service. They don’t reply to emails, and you can never speak to someone on the phone. Once I had to stay on hold for 25minutes till someone answered. I needed to follow up on my security deposit refund which took more than a month to reimbursed. I will never work with them again. I hope you put some effort in your customer service.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Unprofessional Unreliable Untrustworthy


17-05-2023

Leda
  Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-05-2023

Leda
  Lebanon

Do not even rent with this Comoany

The worst company ever with horrible customer service. They gave me a car that broke down after few days and it took me 10 days of constant calling( with no answer and forever to reply )and emails telling them there is something wrong with the car and they would not listen.
I threatened them to call the police and then they provided a replacement.
And now they are trying to charge me for fixing the broken car as per them there was a piece missing from below the car either an accident or someone stole that part which is ridiculous as I did not have any of those!!!
As well you struggle to get them to answer the phone, very unprofessional and provocative especially the service team!!

Use any other rental company except this one.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-05-2023

Dritan S.
  United Arab Emirates

Beware of SelfDrive – Rent a car: Deceptive Practices and Nonexistent Customer Support

I recently had a horrendous experience with SelfDrive – Rent a car, and I feel compelled to share my story to protect fellow consumers from falling into the same trap. This company’s deceitful practices and complete lack of customer support are nothing short of a scam.

Two weeks ago, I conducted thorough research on car rentals and stumbled upon SelfDrive – Rent a car. Their website claimed that I could rent a car for a weekend without paying a warranty deposit, which seemed like an appealing offer. Excited about the possibility of a hassle-free rental experience, I proceeded to browse their vehicle options and selected a low/mid-range car, an MG.

However, my enthusiasm quickly turned into frustration when, during the booking process, I was suddenly required to pay a deposit that had not been disclosed earlier. This sneaky tactic reeked of fraudulent behavior, and I immediately decided to request a refund.

Little did I know that the nightmare had just begun. After initiating the refund process, I received a notification stating that 10% of the value would be deducted from my refund, despite the fact that I had not received any service or product from them. Shocked and appalled by their audacity, I attempted to seek assistance by sending emails to all of their official addresses. To my dismay, I received no response whatsoever.

Desperate for answers, I tried contacting their Customer Support multiple times, only to be met with disappointment. The refund team, conveniently reachable through the 5th extension, appeared to be perpetually unreachable. It became evident that they intentionally make it difficult for customers to reach them, leaving us without any support or guidance.

To make matters worse, it has now been two weeks, and I am still waiting for my refund to be processed. SelfDrive – Rent a car has not only wasted my time and money but also displayed a complete disregard for their customers’ rights and satisfaction.

In conclusion, I strongly advise everyone to stay away from SelfDrive – Rent a car. They are undoubtedly a thief company, engaging in deceptive practices and exhibiting zero accountability or professionalism. Don’t be fooled by their enticing offers, as the hidden costs and nonexistent customer support will only lead to disappointment and financial loss.

Let my experience serve as a cautionary tale. Choose reputable car rental companies that prioritize honesty, transparency, and customer satisfaction. SelfDrive – Rent a car falls short on all counts, and engaging with them will only bring frustration and regret.

Save yourself the headache and find a trustworthy car rental service that respects and values its customers. SelfDrive – Rent a car is not worth your time, money, or peace of mind.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Ridiculous Scam Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


12-05-2023

AK
  India

Worst customer experience

Bad customer service. They don’t refund the security deposit.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


11-05-2023

Taha Madani
  Canada

Will not refund bac money

Company charged me for a fine not issued during my rental period. Now its has been 1.5 months and there still hasn’t been any refund. They are unresponsive on email. Please avoid at all cost. Dubai authorities should close this business down.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Scam Terrible Unprofessional


11-05-2023

Frank
  United Arab Emirates

Most expensive leasing in the market

Refrain from dealing with these thieves, they advertise cheap and affordable car leasing but actually is the most expensive within the market, as they do not return the deposit. They say will be returned after 30 working days after the return of the vehicle but they don’t, as they know most people don’t track that, so after few months if you realize the deposit is not been returned, just good luck trying to contacting them, they never responded to emails, or calls. Before leasing a car from them call and dial option 5 for refunds, you will spend hours on the phone and your call will never be answered.

They are criminals, so better go with a serious internationally recognized company like thrifty, hertz, budget, national, etc
They have a goodwill to protect not like these thieves from self drive that change their company name any time. Did two leasings with them, months ago and no reimburse yet,
Tried to open a case at the court against then for fraud but not worth the fees, so will lease again and use and abuse the vehicle until my deposits are recovered.

ADVANTAGESDISADVANTAGES

Criminal


08-05-2023

Denzil Monteiro
  India

Telephonic conversation customer service

This lady who uses the name “Lovely” on the customer service line was very rude. She didn’t have the patience to explain any of the details asked and was giving attitude over the call. what kind of customer service person is this. that too to an existing customer. Plus, I sent an email asking other details and I haven’t got the answer yet.

ADVANTAGESDISADVANTAGES

Unpleasant


11-04-2023

Mohammad Basir
  United Arab Emirates

Atrocious customer service – avoid if possible

I arranged for my car to be picked up as I was going back to the UK before the end of my month with Selfdrive. They told me it would be picked up at 7pm which was perfect as I was to head to the airport at 10.20pm.

However the person they had sent to pick up car did not arrive till 10.35pm at which point I had already started my journey to the airport. This meant the car was kept under my name for 2 extra days till I returned as the customer services could not be contacted.

Selfdrive then went onto charging me an extra 330 AED for the 2 extra days even though it was not my fault for the delay in returning the car. I have sent over 10 emails since my return 8 days ago and there has been no reply from the company. They are super quick to charge you but will ignore you at every opportunity. Customer service is atrocious.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Ridiculous Scam Unreliable Untrustworthy Not Client-oriented


10-02-2023

ilhame
  United Arab Emirates

Misleading information & abusive charges

They provide misleading information! They are a third party on my rental in Oman. They applied abusive charges and not willing to return the deposit! Be careful they are dishonest! It is a platform communication which is even more frustrating as you are powerless to deal with their abusive charges.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Unreliable


19-01-2023

Shankar
  Nepal

Very Bad Experience with their service ..

Very Bad Experience with their service ..

ADVANTAGESDISADVANTAGES


16-01-2023

Stan
  Oman

Say goodbye to security deposit

Say goodbye to security deposit!

ADVANTAGESDISADVANTAGES


15-01-2023

Jamal
  Jordan

Very bad customer service

Customer service staff are like automated, they never solve any issue and they give false answers, the worst experience I ever had

ADVANTAGESDISADVANTAGES

Miserable


10-01-2023

YR
  United Arab Emirates

0 stars

Avoid using this company at all cost.
I would have given them 0 starts if it was available. Its cheap but not worth the hassle. They have the worst customer service I have ever experienced. They charge your card when they feel like it, agent blatantly lie about petrol levels and never respond to complaints just to name a few issues

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Scam Terrible Unprofessional Untrustworthy


06-12-2022

christom k thomas
  United Arab Emirates

Charges without information

Very bad unprofessional firm after 2yrs with them having rent a car from Diamond Lease through selfdrive. Pls never give them any authorisation to withdraw any money from your cards. They don’t have HUMANITY

ADVANTAGESDISADVANTAGES

Unprofessional


03-12-2022

Clara
  United Arab Emirates

Car Rental

Horrible experience !!!
they are liars and thieves. After you pay for the car and the deposit and after you set the time and day for handing over the car, the company calls you and informs you that the car is not available. DEAR CUSTOMERS be very careful and don’t waste your time with this second-hand company. Surely I will raise a complain to the responsible authorities.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible


18-11-2022

Ismet
  United States

no customer care

RUN Never rent a car from this company. I paid with a card under my name, they charged me. Now they are saying just before 30 minutes of car delivery time that they cannot accept the card which they have already charged and which I also paid for deposit. Now I have to wait for their refund team to process my refund. They are holding my money hostage. They are stealing my time and my ability to rent another car because I booked monthly and paid good amount of money which consumed my balance. %100 disappointm

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


15-11-2022

Punit
  India

THEY WONT REFUND THE SECRUITY DEPOSIT ON TIME

THEY WILL GIVE U GOOD CARS. BUT AT END UR AT LOSS. AS THEY WONT EVER REFUND YOUR SECURITY AMOUNT WITHIN 30 days. MINE IS 2 MONTHS OVERDUE. BIG CHEATERS

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


11-11-2022

Johanna
  United Kingdom

WHERE IS MY DEPOSIT?!

Gave car back in perfect condition with no fines etc. Still waiting for my deposit to be refunded TWO MONTHS after!! Keep being lied to. Do bot hire from these people!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Terrible Unreliable Untrustworthy Indecent Not Client-oriented


25-10-2022

Shane
  United Kingdom

Waiting weeks for a refund – after non existent customer service

Booked a car, paid the deposit and first month’s rent, waited for days for be contacted about forms. Was then told over email, that the booking would take far longer that what I had requested on the website. I then cancelled the booking and requested a refund – which I was told would take 5-7 days. I followed up many times – forget email, they never respond. I then called many times – and was promised ‘the refund will be processed in day’… I’m now waiting for several weeks with no refund.

This company is an outright scam and are criminal, not just poor at customer service.

ADVANTAGESDISADVANTAGES

Criminal Scam Not Client-oriented


22-10-2022

CHEQPOINT TECH TRADING LLC
  United Arab Emirates

your customer service is GARBAGE

your customer service is GARBAGE

ADVANTAGESDISADVANTAGES

Rude Unprofessional Not Client-oriented


19-10-2022

shankar
  Sri Lanka

Rental renewal was not informed prior to renewal – Unprofessional

I booked Mitsubishi car on a promotion for the 1st month and the second month rental was supposed to inform prior to renewal even when asked for it on the first week of the first month it was not informed to me. And on the last day of the renewal it was informed that I have to pay a higher amount. not professional and would not recommend to any one.

ADVANTAGESDISADVANTAGES

Unprofessional



18-10-2022

Masoud
  United Arab Emirates

Bad Experience

Very bad experience

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Expensive



01-10-2022

Govind Haridas
  United Arab Emirates

The worst car rental in Dubai will be ideal tag

Ordered a car with extra charges for home delivery..it was booked for 3 pm delivery..it’s almost 8 pm now and no sign of car delivery. Just a customer service representative who keeps apologizing. Pathetic is an understatement!!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-10-2022

Mohamed Reyad
  Egypt

Worst Experience Ever!!!! Unprofessional!!!

I have never ever dealt with someone that unprofessional. I am not only talking about the call center agent who hung up on me while I was talking, I am talking about the emails, their supervisors not accepting to call me back, about tricking me to book via giving me options that after I collected the car, they are telling me ooops, it was a glitch and we can refund you, about indeceny and horrible experience. AVOIDDDDDD…

ADVANTAGESDISADVANTAGES

Unprofessional


20-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


03-09-2022

Riaan Hefer
  United Arab Emirates

Great idea – poor management

I have rented vehicles from them on a monthly basis multiple times when I needed it. This time was short notice and I selected something different, a “Full Option Renault Duster”. Full option doesn’t mean much. After taking delivery I realised on day 1 that the car is underpowered and the gearbox horrible. Note that the don’t specify the engine capacity for a lot of their vehicles. I immediately contacted them and asked for a different vehicle. They only asked what was wrong with the vehicle. I replied and listed a few alternatives which i would consider taking instead, and have not heard from them ever since. And have booked this car for a whole month! Sad how unfriendly they are to repeat customers. New customers be warned.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


02-09-2022

J K
  United Arab Emirates

No customer service

Self drive made a Mistake on my booking, took ownership of the issue but no action at all to resolve it, and no responses etc

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Unprofessional Untrustworthy


01-09-2022

Islam Asaad Attia
  Egypt

Car renal dismiss on the pick up timing

The worst experience ever , the staff is not professional at all , we agreed to deliver the car on specific time and then after I did the payment they came to me and said that it will be available after 2 days from the agreed time … worst experience ever

ADVANTAGESDISADVANTAGES

Dishonest Fake Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-08-2022

Mohammed Saif Zaveri
  India

MISLEADING APP AND FALSE CLAIMS

I wish there was a negative rating option. The staff Is pathetic, rude and totally uncooperative.
I tried booking a car for three days and was attended to in a very disinterested and unprofessional manner. The staff is not well versed with their own deals and offers. They refused to use the offer that was up on their site and kept saying it was expired while it still reflected on their app and website. Despite sending them screenshots of the same they refused to acknowledge. Highly highly highly disappointed and would never suggest this company to anyone.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




24-08-2022

Sam A
  United States

Worst car rental experience

There is no other worst car rental experience than what I had with this company, they said I will have the car at 4 and then they send me an email at 5:20 saying that they have been trying to contact me where I had no emails or calls from them. I called them and they said it’s almost 6 and they can’t get me a car and then the rep says tomorrow before 12 you will have the car. Next day, no email no car no messages on whatsup nothing from their side till I contacted them and then I asked for a full refund and they stated the car will be ready at 5 for delivery and I asked again for a full refund for the money that I was charged with no car .. if this was back in the states this company would not last for 1 week..

ADVANTAGESDISADVANTAGES

Fraudulent Misleading Unprofessional Unreliable Not Client-oriented


18-08-2022

Andrew
  Australia

pick someone else if you can

I found them very difficult to deal with, quick to take money and slow to answer questions. On their website they said it was possible to take a car to Oman, and when I asked for permission to they said it was ‘outdated’ information and I couldn’t. Six weeks later the ‘outdated’ information is STILL on their website. So what do you call a company that keeps inaccurate and ‘outdated’ information on their website even after they acknowledge that it is wrong? You decide. I will not be using them again.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Inattentive Incompetent Unpleasant Not Client-oriented


08-08-2022

Sofiane
  France

Do not recommend at all!

Do not recommend at all!!! Not professional at all. the only time when they will be reactive is when they need to get money from you.
The car i was given kept broking down, received a new car after 5days yet they still deducted 5 days of rental while i was unable to use it.
Refund takes 6 months, they never answered my emails or calls. They are now trying to refund me 27aed out of the 1400 they owe me.
Very disappointing, I highly recommend you to go somehwere else!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


16-07-2022

Luiza
  United Arab Emirates

Poor Customer Service

I don’t even know where to start with all what I have to say about my experience with selfdrive. I am extremely disappointed with everything, starting from the customer service and ending with the car delivery and pick-up. I send emails, I call, I send WhatsApps, one way of communication is never enough as you always have to spend ages to get in touch. They never get back, never answer and never care, maybe becaude you have too many customers and do not care to lose one? Cars do not always come in normal conditions, last time you could barely see the parking camera, only half of the lens was visible. Everytime I leave more gas in the tank, I don’t get money back but if once I leave the car with 2 bars less, I get a 123aed deduction. Cars are never delivered on time, last time I waited more than 1 day. They keep charging the card on file for everything without asking and do not always provide the receipt with the information of the charge. In short, I have to chase the team for everything and they never made any effort to compensate me for all my troubles. I am sorry but I will never rent cars from selfdrive ever again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Messy Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


19-06-2022

Teodora nemeno
  United Arab Emirates

Horrible company and workers

Horrible experience I don’t recommend this company. They are verry fast assisting you but then when they have the payment they got your creadit card they will just doesn’t care you will keep calling if this people to send the agreement paper which is take 5 hours from them I strongly not recommend this company and if you cancel the booking they will take money from ur card

ADVANTAGESDISADVANTAGES


09-06-2022

Dina |   Verified
  United Arab Emirates

Good

This company provides flawless and exceptional service. Furthermore, their price is constant and fair.

ADVANTAGESDISADVANTAGES

Fantastic Clean Client-oriented


31-05-2022

Samuel |   Verified
  United Arab Emirates

Delightful

This organization offers faultless and outstanding services. In addition, their pricing are consistent and reasonable.

ADVANTAGESDISADVANTAGES

Amazing Fast


30-05-2022

Wieno |   Verified
  United Arab Emirates

Satisfying

This company provides flawless and amazing services. Furthermore, their prices are dependable and reasonable.

ADVANTAGESDISADVANTAGES

Honest Clean


25-04-2022

Ryder |   Verified
  United Arab Emirates

Great

I opt their Flexi rental package and it was great, they were friendly and offered good options so that one can go for a car rental option easily.

ADVANTAGESDISADVANTAGES

Friendly Reliable


08-02-2022

Solvy |   Verified
  United Arab Emirates

Perfect services

This company is offering perfect and amazing services. Also, their prices are so reliable and affordable.

ADVANTAGESDISADVANTAGES

Perfect Reliable Affordable


07-11-2021

Wesley |   Verified
  United Arab Emirates

Amazing

This company is suggested by my friend and I have rented a car from them, it was a good experience with them as their vehicles are amazing and well maintained but their prices were high.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


18-08-2021

Arthur |   Verified
  United Arab Emirates

Attentive

I have rented a car from them, the vehicle was good and clean and the prices are good, staffs were friendly and attentive to clients, but one this which is not convenient is that their location, rest all good.

ADVANTAGESDISADVANTAGES

Clean Affordable

Badly-located


11-05-2021

Clive |   Verified
  United Arab Emirates

Brand new cars!

I’m really impressed by this amazing rental company! They’re providing perfect offers on the cars and to my astonishment, I found that they’re brand new cars! I took the service and it was amazing. The car was perfect and very clean.

ADVANTAGESDISADVANTAGES

Perfect Clean


02-05-2021

Wayne |   Verified
  United Arab Emirates

Fast

I have rented a car from them, it was a good experience, they are quick to provide you a reliable vehicle and their prices are good too.

ADVANTAGESDISADVANTAGES

Convenient Affordable


02-05-2021

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