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Customer Experience

Customer Experience

368 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Convenient Credible Fast Helpful Honest Perfect Pleasant Reliable Unique Professional Affordable Full Service Client-oriented
Disappointing Dishonest Fake Fraudulent Horrible Inattentive Misleading Scam Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


Excellent

69%

Great

6%

Average

0%

Poor

0%

Bad

25%

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Description

RSA Insurance is one of the world's leading insurance groups operating in the UAE for more than 50 years.

With a global heritage of over 300 years, we have the reputation of offering some of the best prices, best products and a claims service that is efficient, prompt and sympathetic.

Products and Services
  • Car Insurance
  • Home Insurance
  • Travel Insurance
Contact Details
  • https://www.rsadirect.ae/
  • +97143029800
  • [email protected]
  • 38th Floor, Burj Al Salam No 2 Sheikh Zayed Road Dubai United Arab Emirates
  • Trade Centre
  • Dubai (UAE)
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Reviews

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Latest Reviews
Mohammed Ali
  United Arab Emirates

Motor insurance

They NEVER pick calls!!!
I needed roadside assistance was stuck since 3-4hours on road and no one was bothered to pick calls, this is really shameful!
The garage (AUDI service center) i want to take my car to is in AD from DXB, apparently they cannot provide inter city recovery, no idea why?!?!
Even the smallest motor insurance company has recovery service for intercity
But insurance like RSA (now LIVA) does not provide this service
This is ridiculous, after paying such an expensive premium for the insurance we do not even get basic service!!
I am definitely changing my insurance and advise everyone not to go with RSA (now LIVA) motor insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-04-2024

Binu
  United Arab Emirates

FAB- Protection 365 – Elite

I have been using the mentioned plan for the past 5 years and recently requested a claim, which i experienced the worst customer service. Despite numerous emails and attempts to reach them, their response consistently mentioned as internal technical error. As a customer, I do not need to know the details of their internal technical issues. Eventually, I realized it’s a customer cheating, so I fight with FAB customer care and finally canceled the policy.

As a recommendation to everyone, I strongly advise against choosing FAB insurance or RSA insurance, as they are engaged in deceptive practices

ADVANTAGESDISADVANTAGES

Disappointing Fake Fraudulent Scam


18-12-2023

Azeem
  United Arab Emirates

Worst experience with RSA Insurance

Recently, I was involved in a car accident that resulted in my vehicle being declared a total loss. Naturally, I initiated an insurance claim with RSA to address the situation. However, the entire process has been marked by significant shortcomings that I feel compelled to highlight.

First and foremost, the turnaround time for my claim was unacceptably long. It took an extended period to receive any communication from the claim department, leaving me in a state of uncertainty and frustration.

When I did finally receive communication regarding my claim, I was shocked to discover that the settlement offered was considerably lower than I had expected. In light of this, I sought clarification on how the reduction had been calculated. Regrettably, my attempts to reach out to the claim manager, Raghda Faisal, were unsuccessful. Multiple calls to the customer service department went unanswered, leading me to experience immense frustration.

After persisting with my attempts, I eventually managed to speak with the customer service manager, Mr. George Varghese. However, my interaction with him left me deeply disappointed. Mr. Varghese exhibited behavior that is far from what one would expect from a professional in customer service. His approach included shouting, thugerism, reprimanding, making threats, and displaying rudeness. Unfortunately, he lacked the essential skills and qualities required to effectively assist and support customers during what is often a challenging time.

I must admit that my experience with RSA Insurance has left me questioning how such individuals are representing an organization like RSA. Based on my recent encounters, I cannot, in good faith, recommend RSA Insurance to others.

ADVANTAGESDISADVANTAGES

Credible

Disappointing


13-09-2023

Samuel |   Verified
  United Arab Emirates

Delightful

When I chose their auto insurance services, I had a pleasant experience with them; they were friendly and gave timely assistance.

ADVANTAGESDISADVANTAGES

Advisable Helpful


23-05-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

I had a positive experience with them when I chose their auto insurance services; they were friendly and provided prompt service.

ADVANTAGESDISADVANTAGES

Amazing Professional


30-04-2022

Stanley |   Verified
  United Arab Emirates

Reliable

They are offering reliable insurance services, I had a pleasant experience with them, they are totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Pleasant


08-04-2022

Canaan |   Verified
  United Arab Emirates

Good Experience

I had a good experience with them when opt their auto insurance services, they were helpful and delivered quick services.

ADVANTAGESDISADVANTAGES

Fast Helpful


31-03-2022

Miles |   Verified
  United Arab Emirates

Great

One of my friends told me about RSA Insurance Company and it was great their insurance services are reliable and convenient, I am satisfied.

ADVANTAGESDISADVANTAGES

Convenient Reliable


03-03-2022

Sana |   Verified
  United Arab Emirates

Decent

I used their Auto Insurance service, and it was fantastic; they completed the process promptly, and they are such smart individuals; I highly suggest them.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Dinni |   Verified
  United Arab Emirates

Fantastic

I utilized their Auto Insurance service, and it was excellent; they were quick to complete the process, and they are quite knowledgeable; I strongly recommend them.

ADVANTAGESDISADVANTAGES

Attentive Full Service


09-02-2022

Jayden |   Verified
  United Arab Emirates

Great

My friend suggested RSA Insurance for the auto services plan and it was great they were honest and delivered perfect services.

ADVANTAGESDISADVANTAGES

Honest Perfect


07-02-2022

Sana |   Verified
  United Arab Emirates

Good

I used their Auto Insurance service, and it was fantastic; they completed the process promptly, and they are such smart individuals; I highly suggest them.

ADVANTAGESDISADVANTAGES

Advisable Amazing Helpful


03-02-2022

Roman |   Verified
  United Arab Emirates

Great

I have taken their Auto Insurance service and it was great, they have done the process quickly, such a smart people they are, totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Fast


06-12-2021

Aqueel
  India

Service review

Very bad service experience.
I was repeatedly put on hold for long time and nobody returned the call in-spite of the promise that I will get call back in 5 mins.
The call center person was not even apologetic about it and simply said that we are facing heavy traffic.

ADVANTAGESDISADVANTAGES


09-10-2021

Nash |   Verified
  United Arab Emirates

Great prices!

I asked their team about the prices for the car insurance. They informed me of all the benefits of the insurance along with the prices. I found that their prices are lower than most of the other insurance companies.

ADVANTAGESDISADVANTAGES

Convenient Affordable


12-05-2021

Artemesia |   Verified
  United Arab Emirates

Unique offers!

I wanted to issue car insurance for my new car, so I checked out their website. I found that they’re providing a unique offer this month, if I purchased the car policy with them, I would take 50 AED Salik top-up! I took the offer and it was really amazing. My Salik account was topped up with 50 AED after only 10 minutes from my purchasing time.

ADVANTAGESDISADVANTAGES

Perfect Unique


25-04-2021

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Reviews
Mohammed Ali
  United Arab Emirates

Motor insurance

They NEVER pick calls!!!
I needed roadside assistance was stuck since 3-4hours on road and no one was bothered to pick calls, this is really shameful!
The garage (AUDI service center) i want to take my car to is in AD from DXB, apparently they cannot provide inter city recovery, no idea why?!?!
Even the smallest motor insurance company has recovery service for intercity
But insurance like RSA (now LIVA) does not provide this service
This is ridiculous, after paying such an expensive premium for the insurance we do not even get basic service!!
I am definitely changing my insurance and advise everyone not to go with RSA (now LIVA) motor insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Misleading Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


27-04-2024

Binu
  United Arab Emirates

FAB- Protection 365 – Elite

I have been using the mentioned plan for the past 5 years and recently requested a claim, which i experienced the worst customer service. Despite numerous emails and attempts to reach them, their response consistently mentioned as internal technical error. As a customer, I do not need to know the details of their internal technical issues. Eventually, I realized it’s a customer cheating, so I fight with FAB customer care and finally canceled the policy.

As a recommendation to everyone, I strongly advise against choosing FAB insurance or RSA insurance, as they are engaged in deceptive practices

ADVANTAGESDISADVANTAGES

Disappointing Fake Fraudulent Scam


18-12-2023

Azeem
  United Arab Emirates

Worst experience with RSA Insurance

Recently, I was involved in a car accident that resulted in my vehicle being declared a total loss. Naturally, I initiated an insurance claim with RSA to address the situation. However, the entire process has been marked by significant shortcomings that I feel compelled to highlight.

First and foremost, the turnaround time for my claim was unacceptably long. It took an extended period to receive any communication from the claim department, leaving me in a state of uncertainty and frustration.

When I did finally receive communication regarding my claim, I was shocked to discover that the settlement offered was considerably lower than I had expected. In light of this, I sought clarification on how the reduction had been calculated. Regrettably, my attempts to reach out to the claim manager, Raghda Faisal, were unsuccessful. Multiple calls to the customer service department went unanswered, leading me to experience immense frustration.

After persisting with my attempts, I eventually managed to speak with the customer service manager, Mr. George Varghese. However, my interaction with him left me deeply disappointed. Mr. Varghese exhibited behavior that is far from what one would expect from a professional in customer service. His approach included shouting, thugerism, reprimanding, making threats, and displaying rudeness. Unfortunately, he lacked the essential skills and qualities required to effectively assist and support customers during what is often a challenging time.

I must admit that my experience with RSA Insurance has left me questioning how such individuals are representing an organization like RSA. Based on my recent encounters, I cannot, in good faith, recommend RSA Insurance to others.

ADVANTAGESDISADVANTAGES

Credible

Disappointing


13-09-2023

Samuel |   Verified
  United Arab Emirates

Delightful

When I chose their auto insurance services, I had a pleasant experience with them; they were friendly and gave timely assistance.

ADVANTAGESDISADVANTAGES

Advisable Helpful


23-05-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

I had a positive experience with them when I chose their auto insurance services; they were friendly and provided prompt service.

ADVANTAGESDISADVANTAGES

Amazing Professional


30-04-2022

Stanley |   Verified
  United Arab Emirates

Reliable

They are offering reliable insurance services, I had a pleasant experience with them, they are totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Pleasant


08-04-2022

Canaan |   Verified
  United Arab Emirates

Good Experience

I had a good experience with them when opt their auto insurance services, they were helpful and delivered quick services.

ADVANTAGESDISADVANTAGES

Fast Helpful


31-03-2022

Miles |   Verified
  United Arab Emirates

Great

One of my friends told me about RSA Insurance Company and it was great their insurance services are reliable and convenient, I am satisfied.

ADVANTAGESDISADVANTAGES

Convenient Reliable


03-03-2022

Sana |   Verified
  United Arab Emirates

Decent

I used their Auto Insurance service, and it was fantastic; they completed the process promptly, and they are such smart individuals; I highly suggest them.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Dinni |   Verified
  United Arab Emirates

Fantastic

I utilized their Auto Insurance service, and it was excellent; they were quick to complete the process, and they are quite knowledgeable; I strongly recommend them.

ADVANTAGESDISADVANTAGES

Attentive Full Service


09-02-2022

Jayden |   Verified
  United Arab Emirates

Great

My friend suggested RSA Insurance for the auto services plan and it was great they were honest and delivered perfect services.

ADVANTAGESDISADVANTAGES

Honest Perfect


07-02-2022

Sana |   Verified
  United Arab Emirates

Good

I used their Auto Insurance service, and it was fantastic; they completed the process promptly, and they are such smart individuals; I highly suggest them.

ADVANTAGESDISADVANTAGES

Advisable Amazing Helpful


03-02-2022

Roman |   Verified
  United Arab Emirates

Great

I have taken their Auto Insurance service and it was great, they have done the process quickly, such a smart people they are, totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Fast


06-12-2021

Aqueel
  India

Service review

Very bad service experience.
I was repeatedly put on hold for long time and nobody returned the call in-spite of the promise that I will get call back in 5 mins.
The call center person was not even apologetic about it and simply said that we are facing heavy traffic.

ADVANTAGESDISADVANTAGES


09-10-2021

Nash |   Verified
  United Arab Emirates

Great prices!

I asked their team about the prices for the car insurance. They informed me of all the benefits of the insurance along with the prices. I found that their prices are lower than most of the other insurance companies.

ADVANTAGESDISADVANTAGES

Convenient Affordable


12-05-2021

Artemesia |   Verified
  United Arab Emirates

Unique offers!

I wanted to issue car insurance for my new car, so I checked out their website. I found that they’re providing a unique offer this month, if I purchased the car policy with them, I would take 50 AED Salik top-up! I took the offer and it was really amazing. My Salik account was topped up with 50 AED after only 10 minutes from my purchasing time.

ADVANTAGESDISADVANTAGES

Perfect Unique


25-04-2021

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