Policybazaar.com Group holds India's leading insurtech brand, PolicyBazaar.com, India's leading lending marketplace, PaisaBazaar.com, newly launched healthtech platform, docprime.com, and its first overseas fintech venture, Policybazaar.ae.
The group's flagship brand, PolicyBazaar.com started with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier.
From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.com has come a long way and today hosts over 100 million visitors yearly and records sale of nearly 300,000 transactions a month. Currently, PolicyBazaar.com accounts for nearly 25% of India’s life cover, and over 7% of India’s retail health business. It accounts for roughly half of all internet based insurance purchase in the country and is more than doubling annually.
Policybazaar.ae is Policybazaar Group's first overseas venture and is an online financial products marketplace, aimed at becoming a one-stop shop for consumers personal finance needs in the UAE market. Policybazaar.ae currently partners with more than 10 partners across lending and insurance categories with 50+ products on offer.
The parent company has backing from a host of marquee investors including the likes of Softbank, Temasek, Tiger Global Management, True North, InfoEdge (Naukri.com), Premji Invest, besides investments from other PE funds and family offices.
After falling victim to an online investment scam, I lost all my funds and felt completely stuck. I tried different ways to recover my money but didn’t get any real results. Eventually, I was introduced to a recovery team led by Mrs. Melissa Gilbert. They approached my case professionally, kept me informed throughout the process, and worked diligently to track and recover my funds. Within a short time, I was able to regain access to my assets, which was a huge relief after such a stressful experience. I truly appreciate their effort and support. If you’re dealing with a similar situation, seeking trusted and legitimate help can make a difference. CONTACT Email:::[email protected] WhatsApp::::+44 778 227 6032
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Disappointing
25-04-2026
David Joseph United States
I’m sharing this to give back …
After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. MORGAN GARLAND, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at.
WhatsApp: +44— (778) –22–7–60–32 I’m truly grateful for the help I received
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DISADVANTAGES
Disappointing
07-04-2026
Siddhi Mulaokar United Arab Emirates
get it all in writing don’t rely on calls
My advice to anyone dealing with Policybazaar:
Get EVERYTHING in writing before you sign anything. Do not rely on calls. A lot of information may be shared over the phone, but unless it is confirmed over email or in writing, it becomes very difficult to rely on later when raising a claim.
In my experience, I was provided with documents by Mr. Atul Khaturia that were not signed by me and required close scrutiny, as they did not align with what I had on record at the time of my policy. This raised serious concerns for me, and I had to rely on my own documentation and records when proceeding with my claim.
Always review every document carefully, verify everything independently, and do not feel pressured to proceed unless everything is clearly documented in writing.
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Dishonest
01-04-2026
Thomas United Arab Emirates
Terrible Custoemr Service
After waiting 11 days for my insurance (promised 3-5). No one in customer service can help and no one returns calls.
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Misleading
23-03-2026
Akil Ahmad United Arab Emirates
Simran very helpful
I had a conversation with Simran regarding my policy and she was very helpful to resolve my issue very quick
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AmazingCooperative
22-02-2026
vijeesh v United Arab Emirates
Car insurance
Recently I have received very worst service from policy bazar . I have raised a request to extend my insurance policy which is I have take from policy bazar since last 20 days still under process Not recommended any one Here I mentioned my raised details I would like to inform you that I have raised a request with Ticket ID PB27386181 for the policy extension. Please note that this is chargeable. The amount and payment link will be shared by the insurer within 48–72 working hours.
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DISADVANTAGES
22-01-2026
Hamaad Khalid United Arab Emirates
Car Value different than Quote provided
Policybazaar does not even deserve 1 star. They committed a massive blunder regarding my car’s Insured Declared Value (IDV). After agreeing on a specific car value, the policy was issued with a value less than 30% of what was originally promised. This is a blatant misrepresentation of terms and an unacceptable breach of trust.
I am extremely fortunate that I caught this discrepancy before registering my vehicle, or I would have been severely underinsured. Despite raising an urgent complaint, they are demanding a 48–72 hour resolution window, which is useless when I need to renew my registration today.
I will not let this gross negligence slide. I am officially escalating this matter to Sanadak (the UAE’s Sanadak Ombudsman Unit for insurance) and the Central Bank of the UAE (CBUAE) for deceptive conduct. If this is not resolved immediately, I will be pursuing formal legal action to hold them accountable. Save yourself the stress and avoid this company at all costs.
Extremely poor and unprofessional experience with Policybazaar.ae.
Extremely poor and unprofessional experience with Policybazaar.ae.
In July 2025, they issued a vehicle insurance policy from Fidelity Insurance and collected the premium. When I went to register my car, RTA could not locate or validate the policy, so my vehicle registration was blocked.
Instead of fixing their mistake, Policybazaar.ae forced me to pay again at a higher premium (approx. AED 700 extra) and issued a new policy from Sukoon Insurance, after which my car was finally registered.
The original Fidelity policy was cancelled by Policybazaar themselves, and I was promised a refund.
As of 17 December 2025, I have still not received the refund.
The employee handling the cancellation kept giving false assurances until end of November, then completely stopped responding. No refund, no update, no accountability.
This is unacceptable behavior from an insurance intermediary. I strongly advise others to think twice before dealing with Policybazaar.ae.
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17-12-2025
Pavel United Arab Emirates
Customer support is a joke
Customer support is bunch of clowns. After sending request in WhatsApp to chat replying after two hours, and if you miss the message they’ll close the chat after 5 min. Can’t resolve simple issue of that I have highlighted week ago. Standard reply”will update you as soon as possible” for 1 week every day from different agents. Absolute horrendous experience
لا انصح احد بهذا التامين يوعدون و يخلفون من كل الخدمات و المميزات لم تأخذ منها شى كلها وعود كاذبة لا اصدق منهم احد هم فقط يسعون خلف المال و بعد هذا لا أحد يهتم لقد وقعت بالفخ معهم و لكن تعلمت حتى لو كان التامين معهم مجانا لم أفعلها مرة أخرى . لا انصح احد يعمل تامين للسيارة او اى نوع تامين آخر معهم . I am not advice anyone to deal with them they just fake of all they promised to u all the service they promised all the benefits they promised u . Sure u will get nothing I just try simple one that car wash under them with this fake garage name AME they give u long waiting time just to not get or forget it and it’s only car wash . I have insurance under them but I will never deal with them again and I will advice all my friends and u also never ever deal with them . Policy bazaar – AME GARAGE AND MY SYARA GARAGE. promise to u policy bazaar I will keep do this reviews until everyone in UAE and all world know u well
لا انصح احد بهذا التامين يوعدون و يخلفون من كل الخدمات و المميزات لم تأخذ منها شى كلها وعود كاذبة لا اصدق منهم احد هم فقط يسعون خلف المال و بعد هذا لا أحد يهتم لقد وقعت بالفخ معهم و لكن تعلمت حتى لو كان التامين معهم مجانا لم أفعلها مرة أخرى . لا انصح احد يعمل تامين للسيارة او اى نوع تامين آخر معهم . I am not advice anyone to deal with them they just fake of all they promised to u all the service they promised all the benefits they promised u . Sure u will get nothing I just try simple one that car wash under them with this fake garage name AME they give u long waiting time just to not get or forget it and it’s only car wash . I have insurance under them but I will never deal with them again and I will advice all my friends and u also never ever deal with them . Policy bazaar – AME GARAGE AND MY SYARA GARAGE. promise to u policy bazaar I will keep do this reviews until everyone in UAE and all world know u well
I’ve been inundated with unwanted and unwarranted calls from this company. Spam calls.
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Ridiculous
28-04-2025
Ginesh United Arab Emirates
Motor policy
I have opted for motor policy with rent a car option and premium paid accordingly but policy issued without rent a car option. Now following up with team & very much disappointing approach.
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Disappointing
14-04-2025
Srdjan Budimir Serbia
Health Insurance
Extremely disappointed with the lack of professionalism and support from Policybazar and their procedures . Their role seems to be nothing more than an information desk rather than proactively advocating for the care clients have paid for. After-sales support is nonexistent, and their call center is unreliable and unhelpful. Not a trustworthy service—avoid if you need real assistance!
I apply for insurance and they issue it however I faced issue in registration due my visa under process abudhabi traffic department suggest me to postpone my insurance date hence immediately contact policy bazar and request for postpone and also ready to pay certain charge for it but they insist can’t change. Once issue can’t rewrite. Every problem having solutions but they don’t like to help
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Not Client-oriented
21-03-2025
Vaseem Ahmed United Arab Emirates
Very Bad Expereince
I recently had a terrible experience with Policybazaar and felt the need to share my frustration. Unfortunately, my experience was filled with issues that left me incredibly disappointed. • Poor Customer Service: I reached out for assistance with an insurance policy but the response was slow and unhelpful. The agents I spoke with seemed either uninformed or unbothered by my concerns, making it nearly impossible to get the help I needed. • Misleading Information: I was given conflicting details about the terms and conditions of my policy. The information I received from Policybazaar’s website was completely different from what I encountered once I signed up, leading to confusion and frustration. • Unresolved Issues: Despite multiple follow-ups, my concerns about [mention your specific problem—delayed claim processing, improper policy, or wrong information] remained unresolved. This lack of support and follow-through is extremely disappointing, especially when dealing with something as important as insurance. • Waste of Time and Energy: I spent countless hours trying to get things sorted out, but instead of resolution, I was met with constant delays, confusion, and empty promises. Based on my experience, I would not recommend Policybazaar to anyone. The lack of customer support, poor communication, and misleading information have left me deeply dissatisfied. I hope they take this feedback seriously and improve their services moving forward, but for now, I’ll be looking for alternatives.
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DISADVANTAGES
19-03-2025
latasha akbar Algeria
how i was able to recover my money back.
I don’t usually share my thoughts, but I must speak up this time. This company scammed me out of my investment and then vanished. Fortunately, LIlo Grace 75 @ gmail ** COM helped me get my full refund. If you’ve been affected as Kwell, please reach out to them for support. WhatsApp +1=615=414=15=62.
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Advisable
Criminal
13-03-2025
Abdul Jalal Motheen Mohideen India
Garage details
Satisfed
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Amazing
13-03-2025
Marie United Arab Emirates
WORST INSURANCE COMPANY I HAVE EVER DEALT WITH
Trying to deal with this company is a complete nightmare. They do not return calls; they do not reply to WhatsApp messages; they do not tell the truth when you telephone. This is a company that has no respect for anyone who is foolish enough to use them. If in any doubt, try finding a Google review!
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DisappointingIncompetentRudeNot Client-oriented
21-02-2025
Dinesh United Arab Emirates
car insurance POLICY not provided/uploaded in RTA portal after purchase
Purchased comprehensive car insurance at 11am on 13th Jan 2025 by submitting all required documents with an assurance that policy will be uploaded in RTA portal within 1hr so i can finish the vehicle renewal process (expiring today). Over back to back follow up, only response received was we are working on it – we will update shortly by multiple agents as below, Abid Rohit – Employee code – BE09197 RISHAB THAPA – BE08039 MUNENDRA – BE09063 ASAD BE08823 AMIT – BE09059
around 8pm last update from chat is vehicle value will be considered for 21k which i purchased for 65k. But why this wasn’t discussed before the payment or for last 8hrs, WHO’S MISTAKE IS THIS ??
its very pathetic and unprofessional.
i made a payment for policy to renew my vehicle expiring today, so far i havent got any solution and policy bazaar team is planning to get back to me tomorrow. but who is going to pay the fine of 500AED, 4 black points and 7 days impound due to the late renewal which i am following for whole day.
very unprofessional and unreliable service.
PREFER TO HAVE PERSONAL CALL FROM SENIOR CUSTOMER MANAGEMENT TEAM TO DISCUSS
Mr. Pushpender was highly appreciated for the customer care he’d done. Almost a week without proper solution to my problem, then Mr. Pushpender responded so quick and solved the issue. Hats of to you sir.
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Efficient
18-12-2024
ASIF United Arab Emirates
Avoid Policy Bazaar!
I had the worst experience with their delayed and irresponsible service. Despite starting my car insurance process days in advance, their team caused repeated delays and false promises, leading to the expiration of my vehicle test certificate. When I approached them with the issue, they admitted their mistake but outright refused to reimburse my financial loss. If you value your time and money, don’t trust Policy Bazaar for timely or reliable service. Poor communication, lack of accountability, and zero customer care—absolutely unacceptable!
Very poor and shady services bought a car insurance week ago and still can’t register the car. Policy is not showing in RTA system. Every time i call customer they wait for one more day. Even their agents tell they have sent email when ask for screenshot and proof for email they sorry we forgot to send and thought we already sent you update. Not recommended at all previously their services were good. Now feeling scammed
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DisappointingHorribleIncompetent
22-11-2024
Narender Kumar United Arab Emirates
Car Insurance
I took Car Insurance from Policybazar.uae. Before payment their Advisor named Danish called and massage me 100 times but after purchase and payment , he disappear and policy was not issued. I am waiting from last one day and chasing them for my policy but no one is responding. I called 10 times and I am getting same answer everytime that we will get back to you. Even all the people unable to trace my policy. Worst service I faced from Policybazar. uae. +971544811287
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Robust
Disappointing
05-11-2024
Vineeth Mascarenhas United Arab Emirates
Worst Insurance portal ever
Worst Insurance service portal. I tried buying policy from Policy bazaar. It took atleast half a day to get a quote. Once received, they promised to issue policy in an hours time, but once the payment was made, there was no sign of anyone ever working towards getting the policy issued. The next day when I logged into their portal and check for the status, I was surprised to see that the documents where not even submitted to the insurance company for verification!! After several query requests, the Policy got issued after 12 hrs from the time of enquiry. When the policy was verified, was shocked to notice that the policy was issued for a different vehicle!! When a query was raised to get this issue addressed, they notified that the issue will be resolved in 2 days time!! Literally a 1 hr process of policy insurance was screwed and converted to 3+ days!! I have to now bare additional charges for re validating the transfer certificate as well!!
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DisappointingDishonest
31-10-2024
Ian Mamaran Galla Philippines
DISHONEST, UNRELIABLE, UNTRUSTWORTHY
I purchased a car insurance policy from Policy Bazaar on October 20, 2024. Despite being promised over a phone call that the process would be completed the same day, it didn’t happen. I followed up persistently, and on October 22, 2024, I was assured via WhatsApp that it would be completed within an hour, yet again nothing happened. Today, October 23, 2024, I’ve only received computer-generated responses and emails promising it will be done by the end of today. Given this pattern of broken promises, I am requesting a refund. I will never deal with this dishonest, untrustworthy, and unreliable broker again.
I have inquired for urgent car insurance and got quotation via WhatsApp for 790AED. After I paid the money – the agent has disappeared and no response for 2 hours. After one more hour I got a call being informed that price actually is 1500AED. I been waiting manager to contact me for one day, they have not provided me insurance and refund can be only within 7-14 days
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Miserable
14-09-2024
Pulikottil Graceson United Arab Emirates
Car insurance
They don’t know how to handle car insurance . After waiting for 7 days and after telling them 100 times they have issued a wrong specs of my car in the policy
I had a terrible experience with Policy Bazaar’s service.
I had a terrible experience with Policy Bazaar’s service. I applied for car insurance through them, and they completely messed up the details, listing my vehicle registration place as Dubai instead of Ras Al Khaimah. This mistake left me unable to register my car, and despite their promises, the issue wasn’t resolved quickly.
Not only did this delay cost me over 24 hours, but I also had to transport my car from Ras Al Khaimah to Dubai and back to Ras Al Khaimah, costing me an additional AED 750. Even after requesting a correction, the policy was issued incorrectly again. Frustrated, I ended up purchasing insurance from another provider, which was processed in just 15 minutes—something Policy Bazaar failed to do.
Their incompetence and lack of professionalism caused me significant stress and financial loss. I had to demand a full refund, and I’m still waiting for a resolution. Be very cautious when using Policy Bazaar; their service quality is far from what they advertise
PolicyBazaar is very active and responsive for inquiries till sell you an insurance policy. Their own employee competing each other steal sell each other. Once you made payment, good bye, then you start to deal different people each time. I didn’t receive my policy copy in next day after spoke 4-5 different people and a manager. The service center employee took more then 25 minutes not transfer call to manager with silly mistakes. Robot, Nea, Abu Shaikh, Sabur Ahmed and manager Gaurav. At the end, they sent me my policy with different insurance company then what l choose. Not recommend it at all.
Their advisor told me to pay and to get the insurance policy within 1 hour, i paid and nothing happened, not calling me back, then saying oh sorry it’s microsoft outage, outage is fixed since yesterday noon, fake promises, doesnt want to take responsibility, and now i cant even register my car because of them!
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DishonestHorribleIncompetent
20-07-2024
Ola United Arab Emirates
Worst insurance company
Worst of all company. I got a quotation twice for the same price and car value for full insurance . The agent was running after me with calls for payment, after payment, i was told the car value was less than what we agreed on and there is nothing he can do
Again i said book for third party and payment was done for 630aed, again i was called that the price is 870aed
Meaning i was scam twice in a single day by this company.
No one should go near this company for any insurance
I would like to express my concern regarding the lack of support I have received in extending my existing policy for the renewal of my car registration, which was due yesterday. Despite numerous calls and requests, I have not received adequate assistance from the agents or brokers from Policy Bazaar. They were Pro Active at the time of the purchase of Policy, but once it comes to the point of support , the service level revealed. We should avoid using them again and let our friends and relative know about the level of Support. The telephone number they’ve provided is not working. Be Carefull Guys !!
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RudeUnfavorableUntrustworthyNot Client-oriented
05-07-2024
Sachin United Arab Emirates
I paid for the policy but did not receive it.
Their salesmen will continuously chase you until you purchase a policy. Once you do, they forget everything. I had to follow up with them multiple times to get my policy. It was a pathetic experience.
My car broke and I called for 3 days no one came for the recovery. It was in water and had starter issue only, since it was in water caused gear damage and electrical issues which I’m getting fix every months salary. I called customer support they said call the first party and once asked whats the purpose of policy nazar in between then there was no response. I logged a complaint and after sometime I missed a call while driving. Then after sometime I got a mail stating As discussed issue has been resolved:-). Customer service is just listen to answer not to understand don’t wanted to mention name but that guy forced me to do so Mr. devas called to answer only not to listen and resolve my concerns. Pathetic customer service having No or limited knowledge.
The person whom I was spoken his name is summit He don’t know about the policy he his the one given me a wrong information about the insurance because now I am waiting for my refund amount but this guys not responding for as
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Badly-locatedDisappointingDishonestUnprofessional
27-05-2024
BK United Arab Emirates
Health Insurance
Very unprofessional. Untrustworthy. Do not trust them, do not work with them. A bunch of untrustworthy scammers.
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DishonestRudeUnprofessionalUntrustworthyExpensive
15-05-2024
Rohin United Arab Emirates
Customer service is lacking
Poor customer service. A rep. had opened a request for a Manager to call me back as they could not forward the call – the call back was promised within 2 hours. I am still waiting for a Manager’s call back since yesterday. Made another request several hours ago and the same outcome. They may be cheaper, but there is a good reason – Good luck with getting good customer service after they sell the policy to you!
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Unprofessional
13-05-2024
Volodymyr Ukraine
I paid for the policy but did not receive it.
After payment, they promised to issue the medical insurance policy within 24-48 hours. It’s been over a week now, and still no policy. The call center is not helpful at all. I paid for the policy but did not receive it.
Did not received Refund and Forcing client to provide their Personal Bank Statement
Their customer service is really bad, first they told me that I have to wait 7 – 14 working days, 14 days have passed and I did not received it, they insisted that they have refunded it, and I have called my bank to confirm if we received it, take note, I called my bank 3 times, and my bank confirmed that we did not receive any, after then Policy Bazaar, forced me to provide my bank Statement, which is very weird, Ofcourse I did not provide it, then after a week they confirmed to me that it was not refunded and they re-open my request, and the manager assured that I will receive it after 7 to 14 working days, another 14 working days have passed and I followed up and again they were insisting that it was already refunded, And again I informed them that I did not receive it as I really did not, again they asked me to provide my bank statement, as they stopped replying to my email, I sent message to their whatsapp, Vikas assisted me and spoke for 1 hour and 28 minutes as he kept on repeating that they already refunded it and forced me to provide my bank statement, he ended our conversation without any solution, it is very stressful dealing with them about this request.
BAD EXPERIENCE UNPROFESSIONAL STAF SECOND TIME HAVING PROBLEM WITH THIS WEBSITE BETTER TO AVOID
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DisappointingIncompetentUnprofessional
21-04-2024
Juvie Mae Castro United Arab Emirates
Very Unprofessional
Very bad experience with this company. They gave me a quote and paid it right away.. requested me to send them pics and video of the car with the present date, which was provided on the same date. Now i am following up and they are asking for the same pics and video again. Everybody is saying they will call after 30 mins, and i always end up being the one calling them amd spending more money just to talk yo them.. The agent who assisted me is Rohit Joshi…. never again. Very disgusting.
Policybazaar: Deceptive Practices and Unethical Behavior
Policybazaar’s dishonest maneuvers are appalling. Despite agreeing to pay 32,231 AED for car insurance, they audaciously slashed it to 18,959 AED after payment. This deceit is a glaring sign of their integrity deficit, warning others to be cautious. Their unethical conduct disregards customer trust and satisfaction entirely. It’s evident that Policybazaar prioritizes profits over transparency and honesty. I strongly urge potential clients to avoid their services and opt for trustworthy alternatives. Don’t fall prey to Policybazaar’s deception – choose an insurer that prioritizes integrity and customer respect.
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CriminalDisappointingDishonestFraudulentHorrible
19-03-2024
Mostafa Lebanon
Untrustable
Giving wrong information, and fake promises, very bad customer service, thy promised to giving me the policy insurance in 2 hours since 2 days I didn’t get it yet, they made me spend my weekend without car, never and ever trust!
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DISADVANTAGES
09-03-2024
Abraham Philippines
Insurance policy bazaar
Amazing service 💯 clap specially to angeli my very kind agent
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Advisable
21-01-2024
anuja United Arab Emirates
car insurance claim
Every time they say our team representative shares the details of the workshop to go for repair it is now more than 3 months. Still, nothing has happened… they sent a random mail in answer when I mailed them and after a few hours another mail ticket closed and successfully resolved the case without anything my car in my garrage.
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DisappointingIncompetentRidiculousUnprofessional
20-01-2024
M. Rodrigues United Arab Emirates
Unprofessional and Zero Accountability but Team Leader
Shame …UAE NRI expats be very careful. I’ve just experienced the worst customer support FROM POLICY BAZAAR BTW this team is working via a Uttar Pradrsh based call center and globally Indian call centers are well known for ? ? …… ??? The uneducated TL Prakhya was supposed to speak to me on my medical insurance issue….disappeared like a bulb so to agents Pooja and Aarti . Be Very Careful and ENSURE WHAT POLICY BAZAAR discloses the truth and reconfirm else REPORT to UAE authorities if any Indian fake Promises NOT DELIVERED !!!
I contacted them for a quote their agent didn’t speak so clearly and he kept nagging for payment event called me early morning. One day to ask if it was done and woke me up and after I’d did everything I requested a start date for my insurance policy after two weeks since I already have insurance I paid for and instead it was issued on the same day and they said they couldn’t fix it although I clearly stated the start date in every communication and in the form after the payment all they cared about was their payment. Rude staff and incompetent.
supporting the insurance in everything they say, not caring about their own customer.
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Unprofessional
27-11-2023
Zaman United Arab Emirates
Policy refund
It’s really useless they don’t care about the client money more then month I am chasing them no one serious if we need some products they call 10 time but when we want our rights nothing very disappointed
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Not Client-oriented
02-11-2023
Andre Loutfi United Arab Emirates
Policy Bazaar: A Disastrous Experience in Every Aspect
My recent encounter with Policy Bazaar left me thoroughly disappointed. The No Number customer service set the tone for a frustrating experience. In summary, my experience with Policy Bazaar was a disaster. I would caution anyone considering their services to explore alternatives with a better reputation for customer satisfaction. Save yourself the frustration and look elsewhere for your insurance needs.
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DISADVANTAGES
DisappointingMisleading
16-10-2023
Daisy Terry United Kingdom
AVOID TERRIBLE SERVICE
The worse insurance brokers. No answers can be provided. Missed my car registration date and I needed an extension from their insurance providers but New India, one of their insurance providers did not extend and policy bazaar didn’t know to do even though the policy was insured by them. RTA informed me that there is no time limit to register but policy bazaar have their own 1 week time frame. Totally a rip- off. Their answer was cancel the new India policy and get a new one. No manager was available to talk to. What will happen is my car was in an accident and claiming for insurance would be so difficult. Now waiting to speak to a manager and cancel one policy and get another and wait for the refund on the insurance . A hell rude with Pilicy Bazaar. Avoid
I am really disappointed with policy bazaar, they are asking more money to get insurance policy certificate, I paid it that, but still didn’t get the documents and even after 10 days they are not updating in system, I have registered complaint and still not getting proper response.
I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min
I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min
They will issue a quote to get the money and just before issuing policy when you are in hurry will ask more money for a new quote even previous amount is paid already.
go to some other broker better then having no proper customer care department with them.
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MisleadingUnprofessionalUnreliable
13-09-2023
Nandu India
Horrible experience
Worst customer service experience ever, Car Policy issuance not done even after 24 hours where normal time is 15 mins to 1 hour max. Even after a day the customer service team did not provided any proper update or provided some other insurance instead of current one rather giving excuses for the continues follow ups in almost every hour. Customer service team were very much assistive till they receive the payment, after that they don’t care whatever the situation is, only excuses like will update in 15 mins, 30 mins, 1 hour, 2 hour etc etc…. 👎🏻
Fake promises, incompetent service and horrible experience!
If there was a ZERO star rating I would have given it to you. All of their staff and agents are located abroad outside the UAE (probably in India), they have minimal to none knowledge about the insurance companies here. They give fake promises and scripted words just to lure you to finalize the sale then after you pay, no policy is received and you face the worst after-sales experience ever!
No compliance or value for the customer data. Scammers calls you left and right from remote location and floods you with their scams and spoil the peaceful life.
I had missed to include my sons pre existing condition and now they are asking for 36000AED to include the condition in the insurance. Also post sale they hardly acknowledge customer request and pay not seriousness to the customer issues.
Scammers! Worst after sale service ever! There sales agent was calling every single hour to convince me buying a health insurance policy, he miss- guided me to buy one does not serve my need at all. And now he is not responding to my calls and messages. I asked them to advise me which insurance to get that will cover a specific hospital, and he confirmed that. and he promised to assist me at any time I should face any issue with the policy. However, I was surprised that it is not accepted by most of the reputable hospitals in Abu Dhabi, and specifically the hospital I am looking for. I approached one of the requested hospitals, I came to know that my insurance is accepted only at the pharmacy. Immediately I contacted the agent to assist me. And since 09 of June, I have been following up with him to upgrade the policy or to cancel it to enable me to get the one that fits my requirement, but he is asking me to buy a new policy before canceling the existing one. I contacted them many times by phone, Email, WhatsApp, and I requested for a call back, nobody bothers to rectify their mistake, employees are just being useless and are trying to cover it up knowing very well it is their mistake! I am very disappointed! Worst service ever seriously! I had a decent insurance policy which I cancelled believing that the one recommended by the sales agent is better. I want my money back since this insurance is just useless and I won’t be using it! Shame on you for such service
The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the car insurance Very upset to see the policybazaar response/support after sales. they are highly unprofessional and incompetent. After a long follow-up simple they said we don’t have any update even one day before they promised that end of the day they will issue the ORANGE card for OMAN. Even none of the team leader/supervisor/Manager available for discussion or hear the customer issue.
I have contacted Shahid for an insurance policy in Abu Dhabi, which I needed urgently for my visa. I got all documents in less than 24h! I strongly advise cooperation with him, as he is extremely professional!
Bunch of incompetent clowns, from sales to compliance they have no clue what is going on.. They got me to make 3x separate payments each time stating the insurer declined my application, really convenient when they push for payment upfront without any pre approval?? Took me over 4days to actually get a policy.
Unprofessional staff who doesn’t know how to process and how to solve the issues they made. Even after I gave all the details of my car, they made wrong policy (amended thrice) and they couldn’t upload the details with RTA, and that too they realize when I went to RTA for change of ownership and they said it’s not possible, and then I called policy bazaar and that time they realised that’s it’s not done . Such dump and irresponsible people r working there. I don’t recommend at all. The agent is not picking the phone also. They are good at 1 thing. Good at raising tickets. Even if You send HI to their email ID, their IT will raise a ticket. I already have more than 10 tickets. But the issue is not yet resolved.
I had a terrible experience with PolicyBazaar health insurance. They suspended my mother’s health care policy when she needed it the most, especially during Ramadan. Despite my requests for re-activation of the policy or at least for one case, they refused to help us. They did not provide a clear explanation of the implications of the policy suspension and the consequences if any medical case occurred during this period. They also did not offer a clear procedure for the cancellation policy and the refund of the balance money. Moreover, my mother did not receive any benefits from this insurance for the past six months, even though she has a history of hypertension, hyperlipidemia, and diabetes. Overall, I would not recommend anyone to take PolicyBazaar health insurance. Their service is terrible, and they do not care about their customers’ well-being.
I would like to rate divakar jha for the very professional and good communication for the client and the good customer sevice I recommend the website policy bazaar uae And he is very helpul and organized so that i gave 5 start fir the good service
Zero support. They will call you multiple time for sales. Don’t expect a call for service or support. It is just a scam.
ADVANTAGES>
DISADVANTAGES
FakeMisleadingScamUntrustworthy
31-03-2023
Aichurek Mamatkadyrova Kyrgyzstan
Car Insurance
Terrible broker system and agent is most unprofessional as every time I call to follow up with call center and they tell me that within 30 minutes Sales Agent will call but he never calls. Sales agent name is Paritosh and he is so far the most unreliable, not excluding the rest Sales agents as whatever they are doing but not actually to speed up and help to resolve the issue. Very disappointing and frustrating
The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the insurance, they hand up the phone and not answering in the messages
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DISADVANTAGES
Horrible
21-02-2023
Pamela United Arab Emirates
Affordable & Professional Services
Got my insurance for just 48hours! My agent Prince helped me all through the process even during the period of the contract. He was very polite and patient. My questions got answered quickly and conveniently. So, thank you prince for your customer services expertise. Well done, very professional!
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DISADVANTAGES
Client-oriented
17-02-2023
Aamir Rafique United Arab Emirates
Sales Staff is super duper harami
Super Duper Third class company, super harami staff are working there, they play drama, they suck your money, put wrong information on the policy then staff disappears, customer service makes another story, if you complaint against the sales staff, same advisor plays as backend office guy and put blame on another sales guy, they make you feel as you are the dumbest and biggest jackass who comes to buy any service for them, they are spoiling the greatest image of our 2nd home UAE, they spoiled their home country image and they are trying to do the same thing here. I want all the readers to put their remarks. on whatsapp they don’t answer properly and immediately close the conversation and then new person comes to you for providing service.
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DISADVANTAGES
Not Client-oriented
16-02-2023
SK United Arab Emirates
Good customer service and support
Agent shifa khan gives to me a excellent support and service. Thank you so mu policy bazar.
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DISADVANTAGES
Amazing
19-01-2023
Saeed Ahmed United Arab Emirates
Always liers
When you buy from them, they are the best, but after paying, they call you to ask for more, as if they hate lying from them. I have not seen deceivers and liars after paying. search for them for days until you find any answer from them. I do not know why the insurance authority allows them to lie and eat people’s money
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DISADVANTAGES
Professional
DisappointingFakeExpensive
12-12-2022
Sohil United Arab Emirates
Car Insurance
Worst insurance provider,No after sales service and they take the money but dont issue the policy ontime and if you call customercare they dont know anything specially KARAN,RAJVEER KUMAR and JOGINDER who attended my problem but did not even try to resolve the problem.I would never recommend this company to anyone
I am little late to post this but I would like to do this and post regarding my bad experience and unprofessional approach from the employees of Policy Bazaar. I have taken a health insurance for my daughter through them and I was in touch with the employee name Charandeep who was finding hard time to follow up with me as I was committed to my busy schedule- To which he replies me maam I have sen dyou 100 of emails where he actually shared just 4-5. Thats still ok but when I spoke to his so called Manager SHIVAM who was very nicely following up with me till I paid. Once I took and paid for the insurance the money got deducted from my account and he said we have received any money as I dint receive any transaction receipt due to some issues. And he confirmed he has checked with the Insurer the money is not received so you make another transaction as you will get refund for earlier one. To which I opposed saying the money is deducted and I check with the bank the transaction is successful how you can confirm me and ask me to do another transaction. In next 2 mins he confirms we have received the payment and I was like WOW glad I need make another transaction. He was like going forward I will be your point of contact for any queries. And when one day i message to ask for some query I had there is no reply he shows ONLINE but is vanished reading my messages and not replying. I was left in a lurch. I have the screenshots of the chats which I have attached I would appreciate a feedback for this
ADVANTAGES>
DISADVANTAGES
Competent
Unprofessional
07-12-2022
Jan United Arab Emirates
extremely unhelpful
I bought a car insurance, until making the online payment everything was ok soon after zero service. I had to follow up on simple things over the phone to get my insurance documents. on 21.11.22 spoke almost to all call center agents non of them were understanding or welling to complete the insurance after 3 hours they did putting me in more mess the insurer company did not upload the insurance for another 3 hours in RTA system kept calling requesting non of them were welling to help. happy to explain more if their bosses or anyone want to speak to me.
Got health insurnace fir family, was assured of aster network in the insurnace network. In thr evening insurnace activated and in the morning I was informed aster is no longer in the network. Sounds fishy? Yes it is indeed the case.
My name is Khawaja Sohail and I am working with HSBC Bank from last 17 years leading a team of sales and customer service for Sharjah region… I have bought my car insurance first time from policybazaar and facing he’ll so far… I have paid for the policy yesterday at 11.16 AM insurance provided from Salama…. policy number and my complaint number you can trace with my mobile number… after paying the fee for insurance I waited for almost one hour to get the policy however I couldn’t and have called on your customer service… I was promised that I will get my policy via email in minutes however I got it after rigorous follow ups in the evening after 5 hours… 2nd pain I received when I went for my car registration today at 2.00PM to Sharjah Vehicle Authority …. waited for 2 hours for my turn and when finally my turn came I thrown out in 2 minutes be because my policy was not in their system….I called raised complain… got 2 hours time from you people to fix the problem… in the meanwhile I have called Salama Insurance who clearly told me that there is a mistake from policy bazaar people and they are the one who will fixed it… I call your call center raised complain…they promised for two hours …. but I got email from policybazzar that they will resolve it in 2 days.. I spoken to Karan… Abhishek one after another as the response was very unprofessional…in the end I received call by Karan that my policy is linked to RTA and now I can go for registration..I again want for it waited for 3 hours … my turn came … same answer … policy is not uploaded in the system…they refused to register my vehicle… I have a confirmation ail saying my issue resolved and policy is now uploaded in the Govt system……I have wasted my two days… yet car is not registered….. is there any solution to it… isn’t this the worst experience one can have… how will uou get referel business after this episode…. I tried to approach senior managers ….
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DISADVANTAGES
DisappointingIncompetentMessyMisleadingUnpleasant
12-10-2022
Christina United Arab Emirates
Worst Company in UAE
I have been waiting for a refund over 2 months and they are just fooling me around, saying that they will update me blah blah blah that never happens! When they want your money they call you every 10min but after that nothing! I am contacting them every single day and still fighting to get my money back. :(
Worst experience ever. Poor services. They are friendly until you pay for the insurance, after the payment they don’t even care about your concern. Please never ever buy any insurance with Policy Bazar.
Un porofessional customer service! At first they misleaded the fact how to register and wasted my time and money then later apolgized and again issuing 4 cylinder insurance for 6 cylinder car with time of 4 days! Agent is condeming that it will work of insurance is 4 cylinder! Surely harassing me and defaming RTA! Must file a case against POLICY BAZAR.ae
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DISADVANTAGES
FakeFraudulentMisleadingUntrustworthy
02-10-2022
Keval Khoda India
Harshit kumar
Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)
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DISADVANTAGES
Attentive
12-09-2022
Keval Khoda India
Harshit kumar
Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)
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DISADVANTAGES
Attentive
12-09-2022
Khalid Khan United Arab Emirates
Bad Service
Purchased a policy and they did a mistake now i am stuck at RTA office and they have no clue to fix my problem they said not our issue this is from insurance and we are the broker we can’t do any thing
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DISADVANTAGES
09-08-2022
Kamal Pal India
Car insurance
Good
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DISADVANTAGES
Remarkable
Ordinary
02-08-2022
Kamal pal India
Car insurance
Kanika Batra She is speaking very lovely and good
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DISADVANTAGES
Excellent
Unfavorable
02-08-2022
Ahmed United Arab Emirates
Car Insurance
Very Good Service
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DISADVANTAGES
Affordable
28-07-2022
Lynn United Kingdom
UNPROFESSIONAL DISGUSTING CUSTOMER SERVICE
one of the worst customer service I have experienced mayank and abisheek horrible, they lie , give you wrong and false information , after payment is done there is no assistance at all, they care just to attack your money and leave you hanging to dry . PLEASE ANYONE LOOKING TO GET AN INSUARANCE DO NOT GO TO THIS COMPANY .one of the worst
RIDICULOUS TEAM.. WAS DEALING WITH DEEPANSHU AND IT WAS TOTALLY A BAD EXPERIENCE… NOW I AM CHASING THESE GUYS FOR REFUND DURING THE FREELOOK PERIOD. I HAVE SENT NUMEROUS EMAILS AND DOCUMENTS BUT THERE WAS NO RESPONSE!!!!
Policy bazar is a scam, they are highly unprofessional and incompetent. while selling they will show all the best in the world services and promptness but all fizzles out when it comes to delivering the policy. None of their service advisors are aware about duties. I will recommend everyone to never use policy bazar ever.
While selling they will be prompt responsive….the moment u pay the amount for ur policy the chaparasi agents of policy bazar will be unresponsive and lest bothering. I was committed to get the policy within an hour but I was so much mentally frustrated that these guys was lest bothering….behave rudely….no proper response ….. disconnecting call….very unprofessional act…..I would never suggest to go with them for any kind of business in future.
Very poor management and unprofessional company, they will say everything before you buy the policy from them but after you our buy,they will show very dispointed attitude.i would highly not recommend policybazzar.please stay away from them.
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DISADVANTAGES
DisappointingDishonestFakeFraudulent
22-05-2022
Jimmy | Verified United Arab Emirates
Optimal
I am registered with them in their auto insurance plan and it was perfect they are client-oriented and delivered optimal services.
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DISADVANTAGES
PerfectClient-oriented
08-04-2022
Faisal Pakistan
Car insurance
i was stuck in a situation where i had limited time to get my car insurance done ASAP and this is where Policybazar and agent Shobhit helped me solve my problem Many thanks to Shobhit and Policybazar.
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DISADVANTAGES
FastFriendlyHelpfulKnowledgeablePerfectRespectableSafeProfessionalFull Service
31-03-2022
Jones | Verified United Arab Emirates
Great
I had a great experience with them when getting their car insurance services they are trustworthy and delivered satisfying services.
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DISADVANTAGES
SatisfyingTrustworthy
31-03-2022
Dr Khalid Mohammed Eyyd Saudi Arabia
Car insurance
I would like to thank the agent Mr.Shubham singh negi who helped me with issuance of my car insurance policy truly expert in dealing with customer … while some of his colleagues not helpful at all …. i call many time after i purchased insurance policy online … about three or four of these agents who received my call weren’t helpful at all by ignoring my question or hung up or promised to call me back
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DISADVANTAGES
AdvisableAmazingAffordableClient-oriented
30-03-2022
Bilal India
Car Insurance
Great experience for getting my car insurance best price on the top excellent service provided by Shobhit Kumar he was quick and the process was so smooth….Keep it up
This is my first time working with your company, I was so lucky to talk to Mr. Shobhit Kumar. He’s so fast and never ignore me. This is my first time checking your services but of course, it’s not the last 😊
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DISADVANTAGES
AmazingExcellentFastFriendlyHelpfulHonestImpressiveKnowledgeablePerfectSafeSmartUniqueProfessionalCleanFull Service
26-03-2022
Belgacem A AHMED ESSALAH United Arab Emirates
Insurance
Shobhit kumar very reliable staff,honest and sincere.bravo bro
It is always good to have your insurance done through policy bazaar .
Mr. Shobhit has attended my queries and provided me best competitive price for my car insurance. He was very polite and professional. I am happy with policy bazaar team service.
It was a good experience to opt their auto insurance services they are honest and delivered optimal services, they are recommendable.
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DISADVANTAGES
HonestOptimal
03-03-2022
Shabeer Abdulla United Arab Emirates
Shobhit-Car Insurance Issuance
Shobhit has been an excellent Sales Advisor and provided the best insurance with pricing and benefits for my SUV. He has been supporting throughout the process until the issuance of the insurance certificate. Highly recommend!
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DISADVANTAGES
26-02-2022
Deepthi Kumar United Arab Emirates
Customer service
Excellent
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DISADVANTAGES
22-02-2022
Deepthi Kumar United Arab Emirates
Customer service
Shobhit kumar helped a lot and made the complete service easy.
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DISADVANTAGES
20-02-2022
Jahaber India
Excellent Customer Service
This is to express my sincere gratitude towards Mr. SHOBHIT who helped and guided throughout the process with multiple affordable options. Keep up the good job Mr. Shobhit.
It was a wise move to inquire about their health insurance policy; they were quite helpful and client-focused, and provided fantastic service.
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DISADVANTAGES
EfficientAffordable
09-02-2022
Vishal United Arab Emirates
Dishonest and unreliable – Stay away
Yes you guys suggest policies and follow up with prospects only until one buys the policy. And then *poof*, magically disappears, even without closing the loop Policybazaar UAE, time to start looking at customer service seriously. Bought a car insurance in Dubai and it remains at ‘payment made’. None of the other suggested/promised actions have taken place even in a week
Suggestions & follow up with prospects happen only until one buys the policy. And then *poof*, magically disappears, even without closing the loop #Policybazaar UAE, time to start looking at customer service seriously. And refund my money as money is paid but nothing else done.
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DISADVANTAGES
Well-located
Dishonest
09-02-2022
Luke | Verified United Arab Emirates
Client-oriented
It was a good decision to ask their health insurance policy they were really cooperative and client-Oriented and delivered excellent services.
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DISADVANTAGES
CooperativeExcellent
07-02-2022
Baraa United Arab Emirates
HORRIBLE. Stay away.
HORRIBLE. HORRIBLE. HORRIBLE. Please read carefully before you deal with them.
The MOST HORRIBLE company I ever dealt with in my life. And I lived in 7 different countries. But never had a worse experience or been fed lies the way they do it. They will be very prompt till you make the payment. But thats when you start realizing the trap you fell into.
It all started when i called to ask about a car insurance policy. I was sent a quote by YOGESH. And i was told if i pay now, i will get the policy, guaranteed within 1 hr max, and maybe even less (first big lie!). The quote had options i wanted changed, and hence i was sent another quote. The second quote had some wrong personal details, so i clarified with agent and pointed them out. He said, the points i mentioned are noted, and that i dont have to worry, because he will fix them on the actual policy before its sent to me (second big lie!). And btw. During this period of me deciding to buy the policy or not, the agent kept calling me back, and if i call him, he answered promptly. And also we were connected on whatsapp and also he would reply to me right away.
Eventually he sent me the payment link, and i paid.
Thats when the agent disappeared. Calls wise and whatsapp.
He told me max 1 hour and ill get the policy. Which is great for me, because my car is sitting in garage without plate number pending insurance to be registered. So i was eager for the insurance.
But… I waited 1, 2, 4 hours…. And i did not receive the policy. I call policybazaar on same number i contacted the agent, but this time it only connects to operation centre…. Who so casually tells me its now weekend and nothing will happen to my policy till another 2 days (Monday)!!!!!!!!!!!!!!!
I felt furious and cheated. I wanted to speak to the agent, and was told he finished work and wont come till Monday.
Long story shorter, Monday after a long weekend with me unable to register my car, after calling them because i still did not get the policy, i get told its under process, and they will send it to me within 30 min, and that i will be updated by a call back. One hour later, exact same lines get fed to me. Another one hour, another agent, another time i get fed exact same lines. 4th time, when i was mad, and i demanded that i speak to someone beyond operation center, i get told that after i made payment, i cannot speak to an agent anymore, i can only speak to operation center!!!!!! That added more fury in me, and i insisted they dont hang up till i speak to an agent or supervisor…. At which with a very poker face from them i discover their other trick: i was told that i will be put on hold till a supervisor picks up…. that took 20 min (and i bet he just kept phone on table till i give up and hang up from my side, which i did because i was losing my credit).
Tuesday comes, FOURTH DAY since i paid them, and i finally get my policy. And guess what, the mistakes in the initial policy quote… where still there on the final policy!!!!! Mistakes which would not allow me to register my car!!!!!!!! They really almost gave me a heart attack with all the trouble they were giving me.
Their operation center when i ask him to correct the mistakes, doesnt even know what “coupe car” is. And i later, next day, find out that he lied to me and didnt raise a case to correct the mistakes!!
And long story short, i had to call them another 20 times, spoke to another 20 agents (Yogesh, Aamer, Harika, Mohit, Vitto, Eknash, Vhanu, etc……..), all told me “just give us 30 min” and “we’ll call you back, promise” and “that supervisor and agents are during lunch hence cant speak to me” and also did the acting like theyre putting me on hold when i insisted to speak to a senior until i hung up.
They all speak and act so nice, but will feed you nothing but lies.
This review, doesnt even mention half the horrible things they did. But this review been long enough.
In short: my advice, save yourself and run away before you get trapped. There are many other insurance brokers (not going to mention names, because am not here to market them).
But trust me, this company should not be allowed to operate with all the lies and cheating they do with their customers. It boggles me how their ratings most show 5 stars… because after my extensive experience with them, i doubt those reviews. You can try and speak to their operation center. Call more than once, and you’ll see what am talking about and how they all feed the customer the exact same lies and lines.
Fancy and professional exterior, but nothing genuine. Just perfectly curated lines and lies.
(I don’t usually leave a google review. But felt this review had to be told)
BY THE WAY: At time of this review, i have still neither received my policy nor are they accepting to refund me.
Chirta the employee name that deal with me ignoring my messages in WhatsApp after I sales to refund my amount and ignored me while she is online
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DISADVANTAGES
DisappointingMessyUnprofessional
09-01-2022
Ryan | Verified United Arab Emirates
Attentive
It was convenient to choose their health insurance plan, prices are good and staffs were quite attentive and deliver satisfying services.
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DISADVANTAGES
SatisfyingAffordable
06-12-2021
Predita | Verified United Arab Emirates
The easiest application ever!
Honestly, this application process was from the easiest and fastest application processes I’ve ever dealt with. I applied for their credit card within only 1 minute. Furthermore, I received my credit card after only two days! How amazing they’re!!
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DISADVANTAGES
EfficientFast
25-04-2021
Ad
Reviews
Katherine United Kingdom
Successfully
After falling victim to an online investment scam, I lost all my funds and felt completely stuck. I tried different ways to recover my money but didn’t get any real results. Eventually, I was introduced to a recovery team led by Mrs. Melissa Gilbert. They approached my case professionally, kept me informed throughout the process, and worked diligently to track and recover my funds. Within a short time, I was able to regain access to my assets, which was a huge relief after such a stressful experience. I truly appreciate their effort and support. If you’re dealing with a similar situation, seeking trusted and legitimate help can make a difference. CONTACT Email:::[email protected] WhatsApp::::+44 778 227 6032
ADVANTAGES>
DISADVANTAGES
Disappointing
25-04-2026
David Joseph United States
I’m sharing this to give back …
After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. MORGAN GARLAND, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at.
WhatsApp: +44— (778) –22–7–60–32 I’m truly grateful for the help I received
ADVANTAGES>
DISADVANTAGES
Disappointing
07-04-2026
Siddhi Mulaokar United Arab Emirates
get it all in writing don’t rely on calls
My advice to anyone dealing with Policybazaar:
Get EVERYTHING in writing before you sign anything. Do not rely on calls. A lot of information may be shared over the phone, but unless it is confirmed over email or in writing, it becomes very difficult to rely on later when raising a claim.
In my experience, I was provided with documents by Mr. Atul Khaturia that were not signed by me and required close scrutiny, as they did not align with what I had on record at the time of my policy. This raised serious concerns for me, and I had to rely on my own documentation and records when proceeding with my claim.
Always review every document carefully, verify everything independently, and do not feel pressured to proceed unless everything is clearly documented in writing.
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DISADVANTAGES
Dishonest
01-04-2026
Thomas United Arab Emirates
Terrible Custoemr Service
After waiting 11 days for my insurance (promised 3-5). No one in customer service can help and no one returns calls.
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DISADVANTAGES
Misleading
23-03-2026
Akil Ahmad United Arab Emirates
Simran very helpful
I had a conversation with Simran regarding my policy and she was very helpful to resolve my issue very quick
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DISADVANTAGES
AmazingCooperative
22-02-2026
vijeesh v United Arab Emirates
Car insurance
Recently I have received very worst service from policy bazar . I have raised a request to extend my insurance policy which is I have take from policy bazar since last 20 days still under process Not recommended any one Here I mentioned my raised details I would like to inform you that I have raised a request with Ticket ID PB27386181 for the policy extension. Please note that this is chargeable. The amount and payment link will be shared by the insurer within 48–72 working hours.
ADVANTAGES>
DISADVANTAGES
22-01-2026
Hamaad Khalid United Arab Emirates
Car Value different than Quote provided
Policybazaar does not even deserve 1 star. They committed a massive blunder regarding my car’s Insured Declared Value (IDV). After agreeing on a specific car value, the policy was issued with a value less than 30% of what was originally promised. This is a blatant misrepresentation of terms and an unacceptable breach of trust.
I am extremely fortunate that I caught this discrepancy before registering my vehicle, or I would have been severely underinsured. Despite raising an urgent complaint, they are demanding a 48–72 hour resolution window, which is useless when I need to renew my registration today.
I will not let this gross negligence slide. I am officially escalating this matter to Sanadak (the UAE’s Sanadak Ombudsman Unit for insurance) and the Central Bank of the UAE (CBUAE) for deceptive conduct. If this is not resolved immediately, I will be pursuing formal legal action to hold them accountable. Save yourself the stress and avoid this company at all costs.
Extremely poor and unprofessional experience with Policybazaar.ae.
Extremely poor and unprofessional experience with Policybazaar.ae.
In July 2025, they issued a vehicle insurance policy from Fidelity Insurance and collected the premium. When I went to register my car, RTA could not locate or validate the policy, so my vehicle registration was blocked.
Instead of fixing their mistake, Policybazaar.ae forced me to pay again at a higher premium (approx. AED 700 extra) and issued a new policy from Sukoon Insurance, after which my car was finally registered.
The original Fidelity policy was cancelled by Policybazaar themselves, and I was promised a refund.
As of 17 December 2025, I have still not received the refund.
The employee handling the cancellation kept giving false assurances until end of November, then completely stopped responding. No refund, no update, no accountability.
This is unacceptable behavior from an insurance intermediary. I strongly advise others to think twice before dealing with Policybazaar.ae.
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DISADVANTAGES
17-12-2025
Pavel United Arab Emirates
Customer support is a joke
Customer support is bunch of clowns. After sending request in WhatsApp to chat replying after two hours, and if you miss the message they’ll close the chat after 5 min. Can’t resolve simple issue of that I have highlighted week ago. Standard reply”will update you as soon as possible” for 1 week every day from different agents. Absolute horrendous experience
لا انصح احد بهذا التامين يوعدون و يخلفون من كل الخدمات و المميزات لم تأخذ منها شى كلها وعود كاذبة لا اصدق منهم احد هم فقط يسعون خلف المال و بعد هذا لا أحد يهتم لقد وقعت بالفخ معهم و لكن تعلمت حتى لو كان التامين معهم مجانا لم أفعلها مرة أخرى . لا انصح احد يعمل تامين للسيارة او اى نوع تامين آخر معهم . I am not advice anyone to deal with them they just fake of all they promised to u all the service they promised all the benefits they promised u . Sure u will get nothing I just try simple one that car wash under them with this fake garage name AME they give u long waiting time just to not get or forget it and it’s only car wash . I have insurance under them but I will never deal with them again and I will advice all my friends and u also never ever deal with them . Policy bazaar – AME GARAGE AND MY SYARA GARAGE. promise to u policy bazaar I will keep do this reviews until everyone in UAE and all world know u well
لا انصح احد بهذا التامين يوعدون و يخلفون من كل الخدمات و المميزات لم تأخذ منها شى كلها وعود كاذبة لا اصدق منهم احد هم فقط يسعون خلف المال و بعد هذا لا أحد يهتم لقد وقعت بالفخ معهم و لكن تعلمت حتى لو كان التامين معهم مجانا لم أفعلها مرة أخرى . لا انصح احد يعمل تامين للسيارة او اى نوع تامين آخر معهم . I am not advice anyone to deal with them they just fake of all they promised to u all the service they promised all the benefits they promised u . Sure u will get nothing I just try simple one that car wash under them with this fake garage name AME they give u long waiting time just to not get or forget it and it’s only car wash . I have insurance under them but I will never deal with them again and I will advice all my friends and u also never ever deal with them . Policy bazaar – AME GARAGE AND MY SYARA GARAGE. promise to u policy bazaar I will keep do this reviews until everyone in UAE and all world know u well
I’ve been inundated with unwanted and unwarranted calls from this company. Spam calls.
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DISADVANTAGES
Ridiculous
28-04-2025
Ginesh United Arab Emirates
Motor policy
I have opted for motor policy with rent a car option and premium paid accordingly but policy issued without rent a car option. Now following up with team & very much disappointing approach.
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DISADVANTAGES
Disappointing
14-04-2025
Srdjan Budimir Serbia
Health Insurance
Extremely disappointed with the lack of professionalism and support from Policybazar and their procedures . Their role seems to be nothing more than an information desk rather than proactively advocating for the care clients have paid for. After-sales support is nonexistent, and their call center is unreliable and unhelpful. Not a trustworthy service—avoid if you need real assistance!
I apply for insurance and they issue it however I faced issue in registration due my visa under process abudhabi traffic department suggest me to postpone my insurance date hence immediately contact policy bazar and request for postpone and also ready to pay certain charge for it but they insist can’t change. Once issue can’t rewrite. Every problem having solutions but they don’t like to help
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DISADVANTAGES
Not Client-oriented
21-03-2025
Vaseem Ahmed United Arab Emirates
Very Bad Expereince
I recently had a terrible experience with Policybazaar and felt the need to share my frustration. Unfortunately, my experience was filled with issues that left me incredibly disappointed. • Poor Customer Service: I reached out for assistance with an insurance policy but the response was slow and unhelpful. The agents I spoke with seemed either uninformed or unbothered by my concerns, making it nearly impossible to get the help I needed. • Misleading Information: I was given conflicting details about the terms and conditions of my policy. The information I received from Policybazaar’s website was completely different from what I encountered once I signed up, leading to confusion and frustration. • Unresolved Issues: Despite multiple follow-ups, my concerns about [mention your specific problem—delayed claim processing, improper policy, or wrong information] remained unresolved. This lack of support and follow-through is extremely disappointing, especially when dealing with something as important as insurance. • Waste of Time and Energy: I spent countless hours trying to get things sorted out, but instead of resolution, I was met with constant delays, confusion, and empty promises. Based on my experience, I would not recommend Policybazaar to anyone. The lack of customer support, poor communication, and misleading information have left me deeply dissatisfied. I hope they take this feedback seriously and improve their services moving forward, but for now, I’ll be looking for alternatives.
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DISADVANTAGES
19-03-2025
latasha akbar Algeria
how i was able to recover my money back.
I don’t usually share my thoughts, but I must speak up this time. This company scammed me out of my investment and then vanished. Fortunately, LIlo Grace 75 @ gmail ** COM helped me get my full refund. If you’ve been affected as Kwell, please reach out to them for support. WhatsApp +1=615=414=15=62.
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DISADVANTAGES
Advisable
Criminal
13-03-2025
Abdul Jalal Motheen Mohideen India
Garage details
Satisfed
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DISADVANTAGES
Amazing
13-03-2025
Marie United Arab Emirates
WORST INSURANCE COMPANY I HAVE EVER DEALT WITH
Trying to deal with this company is a complete nightmare. They do not return calls; they do not reply to WhatsApp messages; they do not tell the truth when you telephone. This is a company that has no respect for anyone who is foolish enough to use them. If in any doubt, try finding a Google review!
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DISADVANTAGES
DisappointingIncompetentRudeNot Client-oriented
21-02-2025
Dinesh United Arab Emirates
car insurance POLICY not provided/uploaded in RTA portal after purchase
Purchased comprehensive car insurance at 11am on 13th Jan 2025 by submitting all required documents with an assurance that policy will be uploaded in RTA portal within 1hr so i can finish the vehicle renewal process (expiring today). Over back to back follow up, only response received was we are working on it – we will update shortly by multiple agents as below, Abid Rohit – Employee code – BE09197 RISHAB THAPA – BE08039 MUNENDRA – BE09063 ASAD BE08823 AMIT – BE09059
around 8pm last update from chat is vehicle value will be considered for 21k which i purchased for 65k. But why this wasn’t discussed before the payment or for last 8hrs, WHO’S MISTAKE IS THIS ??
its very pathetic and unprofessional.
i made a payment for policy to renew my vehicle expiring today, so far i havent got any solution and policy bazaar team is planning to get back to me tomorrow. but who is going to pay the fine of 500AED, 4 black points and 7 days impound due to the late renewal which i am following for whole day.
very unprofessional and unreliable service.
PREFER TO HAVE PERSONAL CALL FROM SENIOR CUSTOMER MANAGEMENT TEAM TO DISCUSS
Mr. Pushpender was highly appreciated for the customer care he’d done. Almost a week without proper solution to my problem, then Mr. Pushpender responded so quick and solved the issue. Hats of to you sir.
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DISADVANTAGES
Efficient
18-12-2024
ASIF United Arab Emirates
Avoid Policy Bazaar!
I had the worst experience with their delayed and irresponsible service. Despite starting my car insurance process days in advance, their team caused repeated delays and false promises, leading to the expiration of my vehicle test certificate. When I approached them with the issue, they admitted their mistake but outright refused to reimburse my financial loss. If you value your time and money, don’t trust Policy Bazaar for timely or reliable service. Poor communication, lack of accountability, and zero customer care—absolutely unacceptable!
Very poor and shady services bought a car insurance week ago and still can’t register the car. Policy is not showing in RTA system. Every time i call customer they wait for one more day. Even their agents tell they have sent email when ask for screenshot and proof for email they sorry we forgot to send and thought we already sent you update. Not recommended at all previously their services were good. Now feeling scammed
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DISADVANTAGES
DisappointingHorribleIncompetent
22-11-2024
Narender Kumar United Arab Emirates
Car Insurance
I took Car Insurance from Policybazar.uae. Before payment their Advisor named Danish called and massage me 100 times but after purchase and payment , he disappear and policy was not issued. I am waiting from last one day and chasing them for my policy but no one is responding. I called 10 times and I am getting same answer everytime that we will get back to you. Even all the people unable to trace my policy. Worst service I faced from Policybazar. uae. +971544811287
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DISADVANTAGES
Robust
Disappointing
05-11-2024
Vineeth Mascarenhas United Arab Emirates
Worst Insurance portal ever
Worst Insurance service portal. I tried buying policy from Policy bazaar. It took atleast half a day to get a quote. Once received, they promised to issue policy in an hours time, but once the payment was made, there was no sign of anyone ever working towards getting the policy issued. The next day when I logged into their portal and check for the status, I was surprised to see that the documents where not even submitted to the insurance company for verification!! After several query requests, the Policy got issued after 12 hrs from the time of enquiry. When the policy was verified, was shocked to notice that the policy was issued for a different vehicle!! When a query was raised to get this issue addressed, they notified that the issue will be resolved in 2 days time!! Literally a 1 hr process of policy insurance was screwed and converted to 3+ days!! I have to now bare additional charges for re validating the transfer certificate as well!!
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DISADVANTAGES
DisappointingDishonest
31-10-2024
Ian Mamaran Galla Philippines
DISHONEST, UNRELIABLE, UNTRUSTWORTHY
I purchased a car insurance policy from Policy Bazaar on October 20, 2024. Despite being promised over a phone call that the process would be completed the same day, it didn’t happen. I followed up persistently, and on October 22, 2024, I was assured via WhatsApp that it would be completed within an hour, yet again nothing happened. Today, October 23, 2024, I’ve only received computer-generated responses and emails promising it will be done by the end of today. Given this pattern of broken promises, I am requesting a refund. I will never deal with this dishonest, untrustworthy, and unreliable broker again.
I have inquired for urgent car insurance and got quotation via WhatsApp for 790AED. After I paid the money – the agent has disappeared and no response for 2 hours. After one more hour I got a call being informed that price actually is 1500AED. I been waiting manager to contact me for one day, they have not provided me insurance and refund can be only within 7-14 days
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DISADVANTAGES
Miserable
14-09-2024
Pulikottil Graceson United Arab Emirates
Car insurance
They don’t know how to handle car insurance . After waiting for 7 days and after telling them 100 times they have issued a wrong specs of my car in the policy
I had a terrible experience with Policy Bazaar’s service.
I had a terrible experience with Policy Bazaar’s service. I applied for car insurance through them, and they completely messed up the details, listing my vehicle registration place as Dubai instead of Ras Al Khaimah. This mistake left me unable to register my car, and despite their promises, the issue wasn’t resolved quickly.
Not only did this delay cost me over 24 hours, but I also had to transport my car from Ras Al Khaimah to Dubai and back to Ras Al Khaimah, costing me an additional AED 750. Even after requesting a correction, the policy was issued incorrectly again. Frustrated, I ended up purchasing insurance from another provider, which was processed in just 15 minutes—something Policy Bazaar failed to do.
Their incompetence and lack of professionalism caused me significant stress and financial loss. I had to demand a full refund, and I’m still waiting for a resolution. Be very cautious when using Policy Bazaar; their service quality is far from what they advertise
PolicyBazaar is very active and responsive for inquiries till sell you an insurance policy. Their own employee competing each other steal sell each other. Once you made payment, good bye, then you start to deal different people each time. I didn’t receive my policy copy in next day after spoke 4-5 different people and a manager. The service center employee took more then 25 minutes not transfer call to manager with silly mistakes. Robot, Nea, Abu Shaikh, Sabur Ahmed and manager Gaurav. At the end, they sent me my policy with different insurance company then what l choose. Not recommend it at all.
Their advisor told me to pay and to get the insurance policy within 1 hour, i paid and nothing happened, not calling me back, then saying oh sorry it’s microsoft outage, outage is fixed since yesterday noon, fake promises, doesnt want to take responsibility, and now i cant even register my car because of them!
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DISADVANTAGES
DishonestHorribleIncompetent
20-07-2024
Ola United Arab Emirates
Worst insurance company
Worst of all company. I got a quotation twice for the same price and car value for full insurance . The agent was running after me with calls for payment, after payment, i was told the car value was less than what we agreed on and there is nothing he can do
Again i said book for third party and payment was done for 630aed, again i was called that the price is 870aed
Meaning i was scam twice in a single day by this company.
No one should go near this company for any insurance
I would like to express my concern regarding the lack of support I have received in extending my existing policy for the renewal of my car registration, which was due yesterday. Despite numerous calls and requests, I have not received adequate assistance from the agents or brokers from Policy Bazaar. They were Pro Active at the time of the purchase of Policy, but once it comes to the point of support , the service level revealed. We should avoid using them again and let our friends and relative know about the level of Support. The telephone number they’ve provided is not working. Be Carefull Guys !!
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DISADVANTAGES
RudeUnfavorableUntrustworthyNot Client-oriented
05-07-2024
Sachin United Arab Emirates
I paid for the policy but did not receive it.
Their salesmen will continuously chase you until you purchase a policy. Once you do, they forget everything. I had to follow up with them multiple times to get my policy. It was a pathetic experience.
My car broke and I called for 3 days no one came for the recovery. It was in water and had starter issue only, since it was in water caused gear damage and electrical issues which I’m getting fix every months salary. I called customer support they said call the first party and once asked whats the purpose of policy nazar in between then there was no response. I logged a complaint and after sometime I missed a call while driving. Then after sometime I got a mail stating As discussed issue has been resolved:-). Customer service is just listen to answer not to understand don’t wanted to mention name but that guy forced me to do so Mr. devas called to answer only not to listen and resolve my concerns. Pathetic customer service having No or limited knowledge.
The person whom I was spoken his name is summit He don’t know about the policy he his the one given me a wrong information about the insurance because now I am waiting for my refund amount but this guys not responding for as
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DISADVANTAGES
Badly-locatedDisappointingDishonestUnprofessional
27-05-2024
BK United Arab Emirates
Health Insurance
Very unprofessional. Untrustworthy. Do not trust them, do not work with them. A bunch of untrustworthy scammers.
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DISADVANTAGES
DishonestRudeUnprofessionalUntrustworthyExpensive
15-05-2024
Rohin United Arab Emirates
Customer service is lacking
Poor customer service. A rep. had opened a request for a Manager to call me back as they could not forward the call – the call back was promised within 2 hours. I am still waiting for a Manager’s call back since yesterday. Made another request several hours ago and the same outcome. They may be cheaper, but there is a good reason – Good luck with getting good customer service after they sell the policy to you!
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DISADVANTAGES
Unprofessional
13-05-2024
Volodymyr Ukraine
I paid for the policy but did not receive it.
After payment, they promised to issue the medical insurance policy within 24-48 hours. It’s been over a week now, and still no policy. The call center is not helpful at all. I paid for the policy but did not receive it.
Did not received Refund and Forcing client to provide their Personal Bank Statement
Their customer service is really bad, first they told me that I have to wait 7 – 14 working days, 14 days have passed and I did not received it, they insisted that they have refunded it, and I have called my bank to confirm if we received it, take note, I called my bank 3 times, and my bank confirmed that we did not receive any, after then Policy Bazaar, forced me to provide my bank Statement, which is very weird, Ofcourse I did not provide it, then after a week they confirmed to me that it was not refunded and they re-open my request, and the manager assured that I will receive it after 7 to 14 working days, another 14 working days have passed and I followed up and again they were insisting that it was already refunded, And again I informed them that I did not receive it as I really did not, again they asked me to provide my bank statement, as they stopped replying to my email, I sent message to their whatsapp, Vikas assisted me and spoke for 1 hour and 28 minutes as he kept on repeating that they already refunded it and forced me to provide my bank statement, he ended our conversation without any solution, it is very stressful dealing with them about this request.
BAD EXPERIENCE UNPROFESSIONAL STAF SECOND TIME HAVING PROBLEM WITH THIS WEBSITE BETTER TO AVOID
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DISADVANTAGES
DisappointingIncompetentUnprofessional
21-04-2024
Juvie Mae Castro United Arab Emirates
Very Unprofessional
Very bad experience with this company. They gave me a quote and paid it right away.. requested me to send them pics and video of the car with the present date, which was provided on the same date. Now i am following up and they are asking for the same pics and video again. Everybody is saying they will call after 30 mins, and i always end up being the one calling them amd spending more money just to talk yo them.. The agent who assisted me is Rohit Joshi…. never again. Very disgusting.
Policybazaar: Deceptive Practices and Unethical Behavior
Policybazaar’s dishonest maneuvers are appalling. Despite agreeing to pay 32,231 AED for car insurance, they audaciously slashed it to 18,959 AED after payment. This deceit is a glaring sign of their integrity deficit, warning others to be cautious. Their unethical conduct disregards customer trust and satisfaction entirely. It’s evident that Policybazaar prioritizes profits over transparency and honesty. I strongly urge potential clients to avoid their services and opt for trustworthy alternatives. Don’t fall prey to Policybazaar’s deception – choose an insurer that prioritizes integrity and customer respect.
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CriminalDisappointingDishonestFraudulentHorrible
19-03-2024
Mostafa Lebanon
Untrustable
Giving wrong information, and fake promises, very bad customer service, thy promised to giving me the policy insurance in 2 hours since 2 days I didn’t get it yet, they made me spend my weekend without car, never and ever trust!
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DISADVANTAGES
09-03-2024
Abraham Philippines
Insurance policy bazaar
Amazing service 💯 clap specially to angeli my very kind agent
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DISADVANTAGES
Advisable
21-01-2024
anuja United Arab Emirates
car insurance claim
Every time they say our team representative shares the details of the workshop to go for repair it is now more than 3 months. Still, nothing has happened… they sent a random mail in answer when I mailed them and after a few hours another mail ticket closed and successfully resolved the case without anything my car in my garrage.
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DisappointingIncompetentRidiculousUnprofessional
20-01-2024
M. Rodrigues United Arab Emirates
Unprofessional and Zero Accountability but Team Leader
Shame …UAE NRI expats be very careful. I’ve just experienced the worst customer support FROM POLICY BAZAAR BTW this team is working via a Uttar Pradrsh based call center and globally Indian call centers are well known for ? ? …… ??? The uneducated TL Prakhya was supposed to speak to me on my medical insurance issue….disappeared like a bulb so to agents Pooja and Aarti . Be Very Careful and ENSURE WHAT POLICY BAZAAR discloses the truth and reconfirm else REPORT to UAE authorities if any Indian fake Promises NOT DELIVERED !!!
I contacted them for a quote their agent didn’t speak so clearly and he kept nagging for payment event called me early morning. One day to ask if it was done and woke me up and after I’d did everything I requested a start date for my insurance policy after two weeks since I already have insurance I paid for and instead it was issued on the same day and they said they couldn’t fix it although I clearly stated the start date in every communication and in the form after the payment all they cared about was their payment. Rude staff and incompetent.
supporting the insurance in everything they say, not caring about their own customer.
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DISADVANTAGES
Unprofessional
27-11-2023
Zaman United Arab Emirates
Policy refund
It’s really useless they don’t care about the client money more then month I am chasing them no one serious if we need some products they call 10 time but when we want our rights nothing very disappointed
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DISADVANTAGES
Not Client-oriented
02-11-2023
Andre Loutfi United Arab Emirates
Policy Bazaar: A Disastrous Experience in Every Aspect
My recent encounter with Policy Bazaar left me thoroughly disappointed. The No Number customer service set the tone for a frustrating experience. In summary, my experience with Policy Bazaar was a disaster. I would caution anyone considering their services to explore alternatives with a better reputation for customer satisfaction. Save yourself the frustration and look elsewhere for your insurance needs.
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DISADVANTAGES
DisappointingMisleading
16-10-2023
Daisy Terry United Kingdom
AVOID TERRIBLE SERVICE
The worse insurance brokers. No answers can be provided. Missed my car registration date and I needed an extension from their insurance providers but New India, one of their insurance providers did not extend and policy bazaar didn’t know to do even though the policy was insured by them. RTA informed me that there is no time limit to register but policy bazaar have their own 1 week time frame. Totally a rip- off. Their answer was cancel the new India policy and get a new one. No manager was available to talk to. What will happen is my car was in an accident and claiming for insurance would be so difficult. Now waiting to speak to a manager and cancel one policy and get another and wait for the refund on the insurance . A hell rude with Pilicy Bazaar. Avoid
I am really disappointed with policy bazaar, they are asking more money to get insurance policy certificate, I paid it that, but still didn’t get the documents and even after 10 days they are not updating in system, I have registered complaint and still not getting proper response.
I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min
I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min
They will issue a quote to get the money and just before issuing policy when you are in hurry will ask more money for a new quote even previous amount is paid already.
go to some other broker better then having no proper customer care department with them.
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DISADVANTAGES
MisleadingUnprofessionalUnreliable
13-09-2023
Nandu India
Horrible experience
Worst customer service experience ever, Car Policy issuance not done even after 24 hours where normal time is 15 mins to 1 hour max. Even after a day the customer service team did not provided any proper update or provided some other insurance instead of current one rather giving excuses for the continues follow ups in almost every hour. Customer service team were very much assistive till they receive the payment, after that they don’t care whatever the situation is, only excuses like will update in 15 mins, 30 mins, 1 hour, 2 hour etc etc…. 👎🏻
Fake promises, incompetent service and horrible experience!
If there was a ZERO star rating I would have given it to you. All of their staff and agents are located abroad outside the UAE (probably in India), they have minimal to none knowledge about the insurance companies here. They give fake promises and scripted words just to lure you to finalize the sale then after you pay, no policy is received and you face the worst after-sales experience ever!
No compliance or value for the customer data. Scammers calls you left and right from remote location and floods you with their scams and spoil the peaceful life.
I had missed to include my sons pre existing condition and now they are asking for 36000AED to include the condition in the insurance. Also post sale they hardly acknowledge customer request and pay not seriousness to the customer issues.
Scammers! Worst after sale service ever! There sales agent was calling every single hour to convince me buying a health insurance policy, he miss- guided me to buy one does not serve my need at all. And now he is not responding to my calls and messages. I asked them to advise me which insurance to get that will cover a specific hospital, and he confirmed that. and he promised to assist me at any time I should face any issue with the policy. However, I was surprised that it is not accepted by most of the reputable hospitals in Abu Dhabi, and specifically the hospital I am looking for. I approached one of the requested hospitals, I came to know that my insurance is accepted only at the pharmacy. Immediately I contacted the agent to assist me. And since 09 of June, I have been following up with him to upgrade the policy or to cancel it to enable me to get the one that fits my requirement, but he is asking me to buy a new policy before canceling the existing one. I contacted them many times by phone, Email, WhatsApp, and I requested for a call back, nobody bothers to rectify their mistake, employees are just being useless and are trying to cover it up knowing very well it is their mistake! I am very disappointed! Worst service ever seriously! I had a decent insurance policy which I cancelled believing that the one recommended by the sales agent is better. I want my money back since this insurance is just useless and I won’t be using it! Shame on you for such service
The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the car insurance Very upset to see the policybazaar response/support after sales. they are highly unprofessional and incompetent. After a long follow-up simple they said we don’t have any update even one day before they promised that end of the day they will issue the ORANGE card for OMAN. Even none of the team leader/supervisor/Manager available for discussion or hear the customer issue.
I have contacted Shahid for an insurance policy in Abu Dhabi, which I needed urgently for my visa. I got all documents in less than 24h! I strongly advise cooperation with him, as he is extremely professional!
Bunch of incompetent clowns, from sales to compliance they have no clue what is going on.. They got me to make 3x separate payments each time stating the insurer declined my application, really convenient when they push for payment upfront without any pre approval?? Took me over 4days to actually get a policy.
Unprofessional staff who doesn’t know how to process and how to solve the issues they made. Even after I gave all the details of my car, they made wrong policy (amended thrice) and they couldn’t upload the details with RTA, and that too they realize when I went to RTA for change of ownership and they said it’s not possible, and then I called policy bazaar and that time they realised that’s it’s not done . Such dump and irresponsible people r working there. I don’t recommend at all. The agent is not picking the phone also. They are good at 1 thing. Good at raising tickets. Even if You send HI to their email ID, their IT will raise a ticket. I already have more than 10 tickets. But the issue is not yet resolved.
I had a terrible experience with PolicyBazaar health insurance. They suspended my mother’s health care policy when she needed it the most, especially during Ramadan. Despite my requests for re-activation of the policy or at least for one case, they refused to help us. They did not provide a clear explanation of the implications of the policy suspension and the consequences if any medical case occurred during this period. They also did not offer a clear procedure for the cancellation policy and the refund of the balance money. Moreover, my mother did not receive any benefits from this insurance for the past six months, even though she has a history of hypertension, hyperlipidemia, and diabetes. Overall, I would not recommend anyone to take PolicyBazaar health insurance. Their service is terrible, and they do not care about their customers’ well-being.
I would like to rate divakar jha for the very professional and good communication for the client and the good customer sevice I recommend the website policy bazaar uae And he is very helpul and organized so that i gave 5 start fir the good service
Zero support. They will call you multiple time for sales. Don’t expect a call for service or support. It is just a scam.
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DISADVANTAGES
FakeMisleadingScamUntrustworthy
31-03-2023
Aichurek Mamatkadyrova Kyrgyzstan
Car Insurance
Terrible broker system and agent is most unprofessional as every time I call to follow up with call center and they tell me that within 30 minutes Sales Agent will call but he never calls. Sales agent name is Paritosh and he is so far the most unreliable, not excluding the rest Sales agents as whatever they are doing but not actually to speed up and help to resolve the issue. Very disappointing and frustrating
The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the insurance, they hand up the phone and not answering in the messages
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DISADVANTAGES
Horrible
21-02-2023
Pamela United Arab Emirates
Affordable & Professional Services
Got my insurance for just 48hours! My agent Prince helped me all through the process even during the period of the contract. He was very polite and patient. My questions got answered quickly and conveniently. So, thank you prince for your customer services expertise. Well done, very professional!
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DISADVANTAGES
Client-oriented
17-02-2023
Aamir Rafique United Arab Emirates
Sales Staff is super duper harami
Super Duper Third class company, super harami staff are working there, they play drama, they suck your money, put wrong information on the policy then staff disappears, customer service makes another story, if you complaint against the sales staff, same advisor plays as backend office guy and put blame on another sales guy, they make you feel as you are the dumbest and biggest jackass who comes to buy any service for them, they are spoiling the greatest image of our 2nd home UAE, they spoiled their home country image and they are trying to do the same thing here. I want all the readers to put their remarks. on whatsapp they don’t answer properly and immediately close the conversation and then new person comes to you for providing service.
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DISADVANTAGES
Not Client-oriented
16-02-2023
SK United Arab Emirates
Good customer service and support
Agent shifa khan gives to me a excellent support and service. Thank you so mu policy bazar.
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DISADVANTAGES
Amazing
19-01-2023
Saeed Ahmed United Arab Emirates
Always liers
When you buy from them, they are the best, but after paying, they call you to ask for more, as if they hate lying from them. I have not seen deceivers and liars after paying. search for them for days until you find any answer from them. I do not know why the insurance authority allows them to lie and eat people’s money
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DISADVANTAGES
Professional
DisappointingFakeExpensive
12-12-2022
Sohil United Arab Emirates
Car Insurance
Worst insurance provider,No after sales service and they take the money but dont issue the policy ontime and if you call customercare they dont know anything specially KARAN,RAJVEER KUMAR and JOGINDER who attended my problem but did not even try to resolve the problem.I would never recommend this company to anyone
I am little late to post this but I would like to do this and post regarding my bad experience and unprofessional approach from the employees of Policy Bazaar. I have taken a health insurance for my daughter through them and I was in touch with the employee name Charandeep who was finding hard time to follow up with me as I was committed to my busy schedule- To which he replies me maam I have sen dyou 100 of emails where he actually shared just 4-5. Thats still ok but when I spoke to his so called Manager SHIVAM who was very nicely following up with me till I paid. Once I took and paid for the insurance the money got deducted from my account and he said we have received any money as I dint receive any transaction receipt due to some issues. And he confirmed he has checked with the Insurer the money is not received so you make another transaction as you will get refund for earlier one. To which I opposed saying the money is deducted and I check with the bank the transaction is successful how you can confirm me and ask me to do another transaction. In next 2 mins he confirms we have received the payment and I was like WOW glad I need make another transaction. He was like going forward I will be your point of contact for any queries. And when one day i message to ask for some query I had there is no reply he shows ONLINE but is vanished reading my messages and not replying. I was left in a lurch. I have the screenshots of the chats which I have attached I would appreciate a feedback for this
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DISADVANTAGES
Competent
Unprofessional
07-12-2022
Jan United Arab Emirates
extremely unhelpful
I bought a car insurance, until making the online payment everything was ok soon after zero service. I had to follow up on simple things over the phone to get my insurance documents. on 21.11.22 spoke almost to all call center agents non of them were understanding or welling to complete the insurance after 3 hours they did putting me in more mess the insurer company did not upload the insurance for another 3 hours in RTA system kept calling requesting non of them were welling to help. happy to explain more if their bosses or anyone want to speak to me.
Got health insurnace fir family, was assured of aster network in the insurnace network. In thr evening insurnace activated and in the morning I was informed aster is no longer in the network. Sounds fishy? Yes it is indeed the case.
My name is Khawaja Sohail and I am working with HSBC Bank from last 17 years leading a team of sales and customer service for Sharjah region… I have bought my car insurance first time from policybazaar and facing he’ll so far… I have paid for the policy yesterday at 11.16 AM insurance provided from Salama…. policy number and my complaint number you can trace with my mobile number… after paying the fee for insurance I waited for almost one hour to get the policy however I couldn’t and have called on your customer service… I was promised that I will get my policy via email in minutes however I got it after rigorous follow ups in the evening after 5 hours… 2nd pain I received when I went for my car registration today at 2.00PM to Sharjah Vehicle Authority …. waited for 2 hours for my turn and when finally my turn came I thrown out in 2 minutes be because my policy was not in their system….I called raised complain… got 2 hours time from you people to fix the problem… in the meanwhile I have called Salama Insurance who clearly told me that there is a mistake from policy bazaar people and they are the one who will fixed it… I call your call center raised complain…they promised for two hours …. but I got email from policybazzar that they will resolve it in 2 days.. I spoken to Karan… Abhishek one after another as the response was very unprofessional…in the end I received call by Karan that my policy is linked to RTA and now I can go for registration..I again want for it waited for 3 hours … my turn came … same answer … policy is not uploaded in the system…they refused to register my vehicle… I have a confirmation ail saying my issue resolved and policy is now uploaded in the Govt system……I have wasted my two days… yet car is not registered….. is there any solution to it… isn’t this the worst experience one can have… how will uou get referel business after this episode…. I tried to approach senior managers ….
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DISADVANTAGES
DisappointingIncompetentMessyMisleadingUnpleasant
12-10-2022
Christina United Arab Emirates
Worst Company in UAE
I have been waiting for a refund over 2 months and they are just fooling me around, saying that they will update me blah blah blah that never happens! When they want your money they call you every 10min but after that nothing! I am contacting them every single day and still fighting to get my money back. :(
Worst experience ever. Poor services. They are friendly until you pay for the insurance, after the payment they don’t even care about your concern. Please never ever buy any insurance with Policy Bazar.
Un porofessional customer service! At first they misleaded the fact how to register and wasted my time and money then later apolgized and again issuing 4 cylinder insurance for 6 cylinder car with time of 4 days! Agent is condeming that it will work of insurance is 4 cylinder! Surely harassing me and defaming RTA! Must file a case against POLICY BAZAR.ae
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DISADVANTAGES
FakeFraudulentMisleadingUntrustworthy
02-10-2022
Keval Khoda India
Harshit kumar
Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)
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DISADVANTAGES
Attentive
12-09-2022
Keval Khoda India
Harshit kumar
Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)
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DISADVANTAGES
Attentive
12-09-2022
Khalid Khan United Arab Emirates
Bad Service
Purchased a policy and they did a mistake now i am stuck at RTA office and they have no clue to fix my problem they said not our issue this is from insurance and we are the broker we can’t do any thing
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09-08-2022
Kamal Pal India
Car insurance
Good
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Remarkable
Ordinary
02-08-2022
Kamal pal India
Car insurance
Kanika Batra She is speaking very lovely and good
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DISADVANTAGES
Excellent
Unfavorable
02-08-2022
Ahmed United Arab Emirates
Car Insurance
Very Good Service
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DISADVANTAGES
Affordable
28-07-2022
Lynn United Kingdom
UNPROFESSIONAL DISGUSTING CUSTOMER SERVICE
one of the worst customer service I have experienced mayank and abisheek horrible, they lie , give you wrong and false information , after payment is done there is no assistance at all, they care just to attack your money and leave you hanging to dry . PLEASE ANYONE LOOKING TO GET AN INSUARANCE DO NOT GO TO THIS COMPANY .one of the worst
RIDICULOUS TEAM.. WAS DEALING WITH DEEPANSHU AND IT WAS TOTALLY A BAD EXPERIENCE… NOW I AM CHASING THESE GUYS FOR REFUND DURING THE FREELOOK PERIOD. I HAVE SENT NUMEROUS EMAILS AND DOCUMENTS BUT THERE WAS NO RESPONSE!!!!
Policy bazar is a scam, they are highly unprofessional and incompetent. while selling they will show all the best in the world services and promptness but all fizzles out when it comes to delivering the policy. None of their service advisors are aware about duties. I will recommend everyone to never use policy bazar ever.
While selling they will be prompt responsive….the moment u pay the amount for ur policy the chaparasi agents of policy bazar will be unresponsive and lest bothering. I was committed to get the policy within an hour but I was so much mentally frustrated that these guys was lest bothering….behave rudely….no proper response ….. disconnecting call….very unprofessional act…..I would never suggest to go with them for any kind of business in future.
Very poor management and unprofessional company, they will say everything before you buy the policy from them but after you our buy,they will show very dispointed attitude.i would highly not recommend policybazzar.please stay away from them.
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DISADVANTAGES
DisappointingDishonestFakeFraudulent
22-05-2022
Jimmy | Verified United Arab Emirates
Optimal
I am registered with them in their auto insurance plan and it was perfect they are client-oriented and delivered optimal services.
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PerfectClient-oriented
08-04-2022
Faisal Pakistan
Car insurance
i was stuck in a situation where i had limited time to get my car insurance done ASAP and this is where Policybazar and agent Shobhit helped me solve my problem Many thanks to Shobhit and Policybazar.
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FastFriendlyHelpfulKnowledgeablePerfectRespectableSafeProfessionalFull Service
31-03-2022
Jones | Verified United Arab Emirates
Great
I had a great experience with them when getting their car insurance services they are trustworthy and delivered satisfying services.
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SatisfyingTrustworthy
31-03-2022
Dr Khalid Mohammed Eyyd Saudi Arabia
Car insurance
I would like to thank the agent Mr.Shubham singh negi who helped me with issuance of my car insurance policy truly expert in dealing with customer … while some of his colleagues not helpful at all …. i call many time after i purchased insurance policy online … about three or four of these agents who received my call weren’t helpful at all by ignoring my question or hung up or promised to call me back
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AdvisableAmazingAffordableClient-oriented
30-03-2022
Bilal India
Car Insurance
Great experience for getting my car insurance best price on the top excellent service provided by Shobhit Kumar he was quick and the process was so smooth….Keep it up
This is my first time working with your company, I was so lucky to talk to Mr. Shobhit Kumar. He’s so fast and never ignore me. This is my first time checking your services but of course, it’s not the last 😊
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AmazingExcellentFastFriendlyHelpfulHonestImpressiveKnowledgeablePerfectSafeSmartUniqueProfessionalCleanFull Service
26-03-2022
Belgacem A AHMED ESSALAH United Arab Emirates
Insurance
Shobhit kumar very reliable staff,honest and sincere.bravo bro
It is always good to have your insurance done through policy bazaar .
Mr. Shobhit has attended my queries and provided me best competitive price for my car insurance. He was very polite and professional. I am happy with policy bazaar team service.
It was a good experience to opt their auto insurance services they are honest and delivered optimal services, they are recommendable.
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DISADVANTAGES
HonestOptimal
03-03-2022
Shabeer Abdulla United Arab Emirates
Shobhit-Car Insurance Issuance
Shobhit has been an excellent Sales Advisor and provided the best insurance with pricing and benefits for my SUV. He has been supporting throughout the process until the issuance of the insurance certificate. Highly recommend!
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DISADVANTAGES
26-02-2022
Deepthi Kumar United Arab Emirates
Customer service
Excellent
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DISADVANTAGES
22-02-2022
Deepthi Kumar United Arab Emirates
Customer service
Shobhit kumar helped a lot and made the complete service easy.
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DISADVANTAGES
20-02-2022
Jahaber India
Excellent Customer Service
This is to express my sincere gratitude towards Mr. SHOBHIT who helped and guided throughout the process with multiple affordable options. Keep up the good job Mr. Shobhit.
It was a wise move to inquire about their health insurance policy; they were quite helpful and client-focused, and provided fantastic service.
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EfficientAffordable
09-02-2022
Vishal United Arab Emirates
Dishonest and unreliable – Stay away
Yes you guys suggest policies and follow up with prospects only until one buys the policy. And then *poof*, magically disappears, even without closing the loop Policybazaar UAE, time to start looking at customer service seriously. Bought a car insurance in Dubai and it remains at ‘payment made’. None of the other suggested/promised actions have taken place even in a week
Suggestions & follow up with prospects happen only until one buys the policy. And then *poof*, magically disappears, even without closing the loop #Policybazaar UAE, time to start looking at customer service seriously. And refund my money as money is paid but nothing else done.
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DISADVANTAGES
Well-located
Dishonest
09-02-2022
Luke | Verified United Arab Emirates
Client-oriented
It was a good decision to ask their health insurance policy they were really cooperative and client-Oriented and delivered excellent services.
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DISADVANTAGES
CooperativeExcellent
07-02-2022
Baraa United Arab Emirates
HORRIBLE. Stay away.
HORRIBLE. HORRIBLE. HORRIBLE. Please read carefully before you deal with them.
The MOST HORRIBLE company I ever dealt with in my life. And I lived in 7 different countries. But never had a worse experience or been fed lies the way they do it. They will be very prompt till you make the payment. But thats when you start realizing the trap you fell into.
It all started when i called to ask about a car insurance policy. I was sent a quote by YOGESH. And i was told if i pay now, i will get the policy, guaranteed within 1 hr max, and maybe even less (first big lie!). The quote had options i wanted changed, and hence i was sent another quote. The second quote had some wrong personal details, so i clarified with agent and pointed them out. He said, the points i mentioned are noted, and that i dont have to worry, because he will fix them on the actual policy before its sent to me (second big lie!). And btw. During this period of me deciding to buy the policy or not, the agent kept calling me back, and if i call him, he answered promptly. And also we were connected on whatsapp and also he would reply to me right away.
Eventually he sent me the payment link, and i paid.
Thats when the agent disappeared. Calls wise and whatsapp.
He told me max 1 hour and ill get the policy. Which is great for me, because my car is sitting in garage without plate number pending insurance to be registered. So i was eager for the insurance.
But… I waited 1, 2, 4 hours…. And i did not receive the policy. I call policybazaar on same number i contacted the agent, but this time it only connects to operation centre…. Who so casually tells me its now weekend and nothing will happen to my policy till another 2 days (Monday)!!!!!!!!!!!!!!!
I felt furious and cheated. I wanted to speak to the agent, and was told he finished work and wont come till Monday.
Long story shorter, Monday after a long weekend with me unable to register my car, after calling them because i still did not get the policy, i get told its under process, and they will send it to me within 30 min, and that i will be updated by a call back. One hour later, exact same lines get fed to me. Another one hour, another agent, another time i get fed exact same lines. 4th time, when i was mad, and i demanded that i speak to someone beyond operation center, i get told that after i made payment, i cannot speak to an agent anymore, i can only speak to operation center!!!!!! That added more fury in me, and i insisted they dont hang up till i speak to an agent or supervisor…. At which with a very poker face from them i discover their other trick: i was told that i will be put on hold till a supervisor picks up…. that took 20 min (and i bet he just kept phone on table till i give up and hang up from my side, which i did because i was losing my credit).
Tuesday comes, FOURTH DAY since i paid them, and i finally get my policy. And guess what, the mistakes in the initial policy quote… where still there on the final policy!!!!! Mistakes which would not allow me to register my car!!!!!!!! They really almost gave me a heart attack with all the trouble they were giving me.
Their operation center when i ask him to correct the mistakes, doesnt even know what “coupe car” is. And i later, next day, find out that he lied to me and didnt raise a case to correct the mistakes!!
And long story short, i had to call them another 20 times, spoke to another 20 agents (Yogesh, Aamer, Harika, Mohit, Vitto, Eknash, Vhanu, etc……..), all told me “just give us 30 min” and “we’ll call you back, promise” and “that supervisor and agents are during lunch hence cant speak to me” and also did the acting like theyre putting me on hold when i insisted to speak to a senior until i hung up.
They all speak and act so nice, but will feed you nothing but lies.
This review, doesnt even mention half the horrible things they did. But this review been long enough.
In short: my advice, save yourself and run away before you get trapped. There are many other insurance brokers (not going to mention names, because am not here to market them).
But trust me, this company should not be allowed to operate with all the lies and cheating they do with their customers. It boggles me how their ratings most show 5 stars… because after my extensive experience with them, i doubt those reviews. You can try and speak to their operation center. Call more than once, and you’ll see what am talking about and how they all feed the customer the exact same lies and lines.
Fancy and professional exterior, but nothing genuine. Just perfectly curated lines and lies.
(I don’t usually leave a google review. But felt this review had to be told)
BY THE WAY: At time of this review, i have still neither received my policy nor are they accepting to refund me.
Chirta the employee name that deal with me ignoring my messages in WhatsApp after I sales to refund my amount and ignored me while she is online
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DISADVANTAGES
DisappointingMessyUnprofessional
09-01-2022
Ryan | Verified United Arab Emirates
Attentive
It was convenient to choose their health insurance plan, prices are good and staffs were quite attentive and deliver satisfying services.
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DISADVANTAGES
SatisfyingAffordable
06-12-2021
Predita | Verified United Arab Emirates
The easiest application ever!
Honestly, this application process was from the easiest and fastest application processes I’ve ever dealt with. I applied for their credit card within only 1 minute. Furthermore, I received my credit card after only two days! How amazing they’re!!
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DISADVANTAGES
EfficientFast
25-04-2021
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