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Customer Experience

Customer Experience

1,615 Reviews   •   Poor   •   2/5


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Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty


Excellent

32%

Great

1%

Average

0%

Poor

0%

Bad

67%

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Description

Policybazaar.com Group holds India's leading insurtech brand, PolicyBazaar.com, India's leading lending marketplace, PaisaBazaar.com, newly launched healthtech platform, docprime.com, and its first overseas fintech venture, Policybazaar.ae.

The group's flagship brand, PolicyBazaar.com started with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier.

From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.com has come a long way and today hosts over 100 million visitors yearly and records sale of nearly 300,000 transactions a month. Currently, PolicyBazaar.com accounts for nearly 25% of India’s life cover, and over 7% of India’s retail health business. It accounts for roughly half of all internet based insurance purchase in the country and is more than doubling annually.

Policybazaar.ae is Policybazaar Group's first overseas venture and is an online financial products marketplace, aimed at becoming a one-stop shop for consumers personal finance needs in the UAE market. Policybazaar.ae currently partners with more than 10 partners across lending and insurance categories with 50+ products on offer.

The parent company has backing from a host of marquee investors including the likes of Softbank, Temasek, Tiger Global Management, True North, InfoEdge (Naukri.com), Premji Invest, besides investments from other PE funds and family offices.

 

Products and Services
  • Life Insurance
  • Car Insurance
  • Health Insurance
  • Credit Card
Contact Details
  • https://www.policybazaar.ae/
  • [email protected]
  • 1906, Grosvenor Business Tower Barsha Heights (Tecom) Dubai United Arab Emirates
  • Al Barsha Heights (Tecom)
  • Dubai (UAE)
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Reviews

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Latest Reviews
Muzaif
  India

About Salesman summit

The person whom I was spoken his name is summit
He don’t know about the policy he his the one given me a wrong information about the insurance because now I am waiting for my refund amount but this guys not responding for as

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Unprofessional


27-05-2024

BK
  United Arab Emirates

Health Insurance

Very unprofessional. Untrustworthy. Do not trust them, do not work with them. A bunch of untrustworthy scammers.

ADVANTAGESDISADVANTAGES

Dishonest Rude Unprofessional Untrustworthy Expensive


15-05-2024

Rohin
  United Arab Emirates

Customer service is lacking

Poor customer service. A rep. had opened a request for a Manager to call me back as they could not forward the call – the call back was promised within 2 hours. I am still waiting for a Manager’s call back since yesterday. Made another request several hours ago and the same outcome. They may be cheaper, but there is a good reason – Good luck with getting good customer service after they sell the policy to you!

ADVANTAGESDISADVANTAGES

Unprofessional


13-05-2024

Volodymyr
  Ukraine

I paid for the policy but did not receive it.

After payment, they promised to issue the medical insurance policy within 24-48 hours. It’s been over a week now, and still no policy. The call center is not helpful at all. I paid for the policy but did not receive it.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Horrible Misleading Unfavorable Unreliable


10-05-2024

April
  United Arab Emirates

Did not received Refund and Forcing client to provide their Personal Bank Statement

Their customer service is really bad, first they told me that I have to wait 7 – 14 working days, 14 days have passed and I did not received it, they insisted that they have refunded it, and I have called my bank to confirm if we received it, take note, I called my bank 3 times, and my bank confirmed that we did not receive any, after then Policy Bazaar, forced me to provide my bank Statement, which is very weird, Ofcourse I did not provide it, then after a week they confirmed to me that it was not refunded and they re-open my request, and the manager assured that I will receive it after 7 to 14 working days, another 14 working days have passed and I followed up and again they were insisting that it was already refunded, And again I informed them that I did not receive it as I really did not, again they asked me to provide my bank statement, as they stopped replying to my email, I sent message to their whatsapp, Vikas assisted me and spoke for 1 hour and 28 minutes as he kept on repeating that they already refunded it and forced me to provide my bank statement, he ended our conversation without any solution, it is very stressful dealing with them about this request.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Incompetent Ridiculous Rude Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


25-04-2024

samir kobaa
  United Arab Emirates

UNPROFESSIONAL

BAD EXPERIENCE UNPROFESSIONAL STAF SECOND TIME HAVING PROBLEM WITH THIS WEBSITE BETTER TO AVOID

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional


21-04-2024

Juvie Mae Castro
  United Arab Emirates

Very Unprofessional

Very bad experience with this company. They gave me a quote and paid it right away.. requested me to send them pics and video of the car with the present date, which was provided on the same date. Now i am following up and they are asking for the same pics and video again. Everybody is saying they will call after 30 mins, and i always end up being the one calling them amd spending more money just to talk yo them.. The agent who assisted me is Rohit Joshi…. never again. Very disgusting.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Inattentive Misleading Scam Terrible Unprofessional Unreliable Untrustworthy Indecent


21-04-2024

Dr. Abir Abbassy
  United Arab Emirates

Nice experience

Mr. Gagan and Deepak were very helpful

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Amazing


15-04-2024

Ahmed Allam
  United Arab Emirates

Policy Bazaar

Fake quotations

ADVANTAGESDISADVANTAGES

Fraudulent


01-04-2024

Morad Beshara
  United Arab Emirates

Policybazaar: Deceptive Practices and Unethical Behavior

Policybazaar’s dishonest maneuvers are appalling. Despite agreeing to pay 32,231 AED for car insurance, they audaciously slashed it to 18,959 AED after payment. This deceit is a glaring sign of their integrity deficit, warning others to be cautious. Their unethical conduct disregards customer trust and satisfaction entirely. It’s evident that Policybazaar prioritizes profits over transparency and honesty. I strongly urge potential clients to avoid their services and opt for trustworthy alternatives. Don’t fall prey to Policybazaar’s deception – choose an insurer that prioritizes integrity and customer respect.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Horrible



19-03-2024

Mostafa
  Lebanon

Untrustable

Giving wrong information, and fake promises, very bad customer service, thy promised to giving me the policy insurance in 2 hours since 2 days I didn’t get it yet, they made me spend my weekend without car, never and ever trust!

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09-03-2024

Abraham
  Philippines

Insurance policy bazaar

Amazing service 💯 clap specially to angeli my very kind agent

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Advisable


21-01-2024

anuja
  United Arab Emirates

car insurance claim

Every time they say our team representative shares the details of the workshop to go for repair it is now more than 3 months. Still, nothing has happened… they sent a random mail in answer when I mailed them and after a few hours another mail ticket closed and successfully resolved the case without anything my car in my garrage.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Ridiculous Unprofessional


20-01-2024

M. Rodrigues
  United Arab Emirates

Unprofessional and Zero Accountability but Team Leader

Shame …UAE NRI expats be very careful. I’ve just experienced the worst customer support FROM POLICY BAZAAR
BTW this team is working via a Uttar Pradrsh based call center and globally Indian call centers are well known for ? ? …… ???
The uneducated TL Prakhya was supposed to speak to me on my medical insurance issue….disappeared like a bulb so to agents Pooja and Aarti . Be Very Careful and ENSURE WHAT POLICY BAZAAR discloses the truth and reconfirm else REPORT to UAE authorities if any Indian fake
Promises NOT DELIVERED !!!

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Miserable Misleading Not Client-oriented


03-01-2024

Alia Diab
  United States

Unhelpful and got my to pay extra for nothing

I contacted them for a quote their agent didn’t speak so clearly and he kept nagging for payment event called me early morning. One day to ask if it was done and woke me up and after I’d did everything I requested a start date for my insurance policy after two weeks since I already have insurance I paid for and instead it was issued on the same day and they said they couldn’t fix it although I clearly stated the start date in every communication and in the form after the payment all they cared about was their payment. Rude staff and incompetent.

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Affordable

Disappointing Horrible Incompetent Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


02-12-2023

Moissar Alsaraj
  United Arab Emirates

Bad Experience

supporting the insurance in everything they say, not caring about their own customer.

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Unprofessional


27-11-2023

Zaman
  United Arab Emirates

Policy refund

It’s really useless they don’t care about the client money more then month I am chasing them no one serious if we need some products they call 10 time but when we want our rights nothing very disappointed

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Not Client-oriented



02-11-2023

Andre Loutfi
  United Arab Emirates

Policy Bazaar: A Disastrous Experience in Every Aspect

My recent encounter with Policy Bazaar left me thoroughly disappointed. The No Number customer service set the tone for a frustrating experience.
In summary, my experience with Policy Bazaar was a disaster. I would caution anyone considering their services to explore alternatives with a better reputation for customer satisfaction. Save yourself the frustration and look elsewhere for your insurance needs.

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Disappointing Misleading


16-10-2023

Daisy Terry
  United Kingdom

AVOID TERRIBLE SERVICE

The worse insurance brokers. No answers can be provided. Missed my car registration date and I needed an extension from their insurance providers but New India, one of their insurance providers did not extend and policy bazaar didn’t know to do even though the policy was insured by them. RTA informed me that there is no time limit to register but policy bazaar have their own 1 week time frame. Totally a rip- off.
Their answer was cancel the new India policy and get a new one. No manager was available to talk to.
What will happen is my car was in an accident and claiming for insurance would be so difficult. Now waiting to speak to a manager and cancel one policy and get another and wait for the refund on the insurance .
A hell rude with Pilicy Bazaar. Avoid

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


13-10-2023

Sahad
  United Arab Emirates

Car insurance

I am really disappointed with policy bazaar, they are asking more money to get insurance policy certificate, I paid it that, but still didn’t get the documents and even after 10 days they are not updating in system, I have registered complaint and still not getting proper response.

ADVANTAGESDISADVANTAGES

Dangerous Fraudulent Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


06-10-2023

Omar Alzaabi
  United Arab Emirates

Avoid them

Buy directly from insurance companies

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Expensive


30-09-2023

Tahnee Popravko
  France

Car insurance

I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam Terrible Unprofessional Untrustworthy


21-09-2023

Tahnee Popravko
  France

Car insurance

I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam Terrible Unprofessional Untrustworthy


21-09-2023

ALI
  Pakistan

No FIX QUOTE

They will issue a quote to get the money and just before issuing policy when you are in hurry will ask more money for a new quote even previous amount is paid already.

go to some other broker better then having no proper customer care department with them.

ADVANTAGESDISADVANTAGES

Misleading Unprofessional Unreliable


13-09-2023

Nandu
  India

Horrible experience

Worst customer service experience ever, Car Policy issuance not done even after 24 hours where normal time is 15 mins to 1 hour max. Even after a day the customer service team did not provided any proper update or provided some other insurance instead of current one rather giving excuses for the continues follow ups in almost every hour.
Customer service team were very much assistive till they receive the payment, after that they don’t care whatever the situation is, only excuses like will update in 15 mins, 30 mins, 1 hour, 2 hour etc etc….
👎🏻

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Miserable Ridiculous Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


12-09-2023

Emad Aldeen Musa
  United Arab Emirates

Very Bad Company

the worst Company I dealt with ‬

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Horrible


08-09-2023

Mohammed Hefny
  United Arab Emirates

Fake promises, incompetent service and horrible experience!

If there was a ZERO star rating I would have given it to you. All of their staff and agents are located abroad outside the UAE (probably in India), they have minimal to none knowledge about the insurance companies here. They give fake promises and scripted words just to lure you to finalize the sale then after you pay, no policy is received and you face the worst after-sales experience ever!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Incompetent Messy Unprofessional Unreliable Untrustworthy


06-09-2023

Salish
  United Arab Emirates

Real scammers

No compliance or value for the customer data. Scammers calls you left and right from remote location and floods you with their scams and spoil the peaceful life.

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Dirty Disappointing Fake Fraudulent Horrible Inattentive Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unprofessional Untrustworthy Indecent Not Client-oriented Nasty


22-07-2023

Shahir
  United Arab Emirates

They are the scammers

I had missed to include my sons pre existing condition and now they are asking for 36000AED to include the condition in the insurance. Also post sale they hardly acknowledge customer request and pay not seriousness to the customer issues.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Incompetent Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


14-07-2023

Samira
  United Arab Emirates

Health insurance policy

Scammers! Worst after sale service ever!
There sales agent was calling every single hour to convince me buying a health insurance policy, he miss- guided me to buy one does not serve my need at all. And now he is not responding to my calls and messages.
I asked them to advise me which insurance to get that will cover a specific hospital, and he confirmed that. and he promised to assist me at any time I should face any issue with the policy.
However, I was surprised that it is not accepted by most of the reputable hospitals in Abu Dhabi, and specifically the hospital I am looking for.
I approached one of the requested hospitals, I came to know that my insurance is accepted only at the pharmacy. Immediately I contacted the agent to assist me. And since 09 of June, I have been following up with him to upgrade the policy or to cancel it to enable me to get the one that fits my requirement, but he is asking me to buy a new policy before canceling the existing one.
I contacted them many times by phone, Email, WhatsApp, and I requested for a call back, nobody bothers to rectify their mistake, employees are just being useless and are trying to cover it up knowing very well it is their mistake!
I am very disappointed! Worst service ever seriously!
I had a decent insurance policy which I cancelled believing that the one recommended by the sales agent is better. I want my money back since this insurance is just useless and I won’t be using it!
Shame on you for such service

ADVANTAGESDISADVANTAGES

Disappointing Misleading Scam Unprofessional Unreliable


12-07-2023

varun kamboj
  United Arab Emirates

ORANGE card for OMAN

The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the car insurance Very upset to see the policybazaar response/support after sales. they are highly unprofessional and incompetent.
After a long follow-up simple they said we don’t have any update even one day before they promised that end of the day they will issue the ORANGE card for OMAN.
Even none of the team leader/supervisor/Manager available for discussion or hear the customer issue.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Unprofessional Not Client-oriented


23-06-2023

Zijad
  United Arab Emirates

Insurance Policy Abu Dhabi

I have contacted Shahid for an insurance policy in Abu Dhabi, which I needed urgently for my visa. I got all documents in less than 24h! I strongly advise cooperation with him, as he is extremely professional!

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Impressive Knowledgeable Outstanding Remarkable Professional Full Service Client-oriented


22-06-2023

Jose
  United Arab Emirates

Would never Refer them

Bunch of incompetent clowns, from sales to compliance they have no clue what is going on.. They got me to make 3x separate payments each time stating the insurer declined my application, really convenient when they push for payment upfront without any pre approval?? Took me over 4days to actually get a policy.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Terrible Unprofessional Not Client-oriented


16-05-2023

Jaison
  United Arab Emirates

Car insurance

Unprofessional staff who doesn’t know how to process and how to solve the issues they made. Even after I gave all the details of my car, they made wrong policy (amended thrice) and they couldn’t upload the details with RTA, and that too they realize when I went to RTA for change of ownership and they said it’s not possible, and then I called policy bazaar and that time they realised that’s it’s not done . Such dump and irresponsible people r working there. I don’t recommend at all. The agent is not picking the phone also.
They are good at 1 thing. Good at raising tickets. Even if You send HI to their email ID, their IT will raise a ticket. I already have more than 10 tickets. But the issue is not yet resolved.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Messy Ridiculous Terrible Unprofessional Unreliable


12-05-2023

Bond James
  India

Unprofessional

Very unprofessional.

ADVANTAGESDISADVANTAGES

Unprofessional


12-04-2023

Walid Mohamed Elsaid Elharthi
  Egypt

Health Insurance Policy Suspension

I had a terrible experience with PolicyBazaar health insurance. They suspended my mother’s health care policy when she needed it the most, especially during Ramadan. Despite my requests for re-activation of the policy or at least for one case, they refused to help us. They did not provide a clear explanation of the implications of the policy suspension and the consequences if any medical case occurred during this period. They also did not offer a clear procedure for the cancellation policy and the refund of the balance money. Moreover, my mother did not receive any benefits from this insurance for the past six months, even though she has a history of hypertension, hyperlipidemia, and diabetes. Overall, I would not recommend anyone to take PolicyBazaar health insurance. Their service is terrible, and they do not care about their customers’ well-being.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Miserable Unreliable Untrustworthy Not Client-oriented


10-04-2023

Chella
  United Arab Emirates

For process my card

I would like to rate divakar jha for the very professional and good communication for the client and the good customer sevice I recommend the website policy bazaar uae And he is very helpul and organized so that i gave 5 start fir the good service

ADVANTAGESDISADVANTAGES

Amazing Attentive Excellent Helpful Impressive Professional Affordable Full Service Client-oriented


10-04-2023

Joy
  United Arab Emirates

Motor insurance

Zero support. They will call you multiple time for sales. Don’t expect a call for service or support. It is just a scam.

ADVANTAGESDISADVANTAGES

Fake Misleading Scam Untrustworthy


31-03-2023

Aichurek Mamatkadyrova
  Kyrgyzstan

Car Insurance

Terrible broker system and agent is most unprofessional as every time I call to follow up with call center and they tell me that within 30 minutes Sales Agent will call but he never calls. Sales agent name is Paritosh and he is so far the most unreliable, not excluding the rest Sales agents as whatever they are doing but not actually to speed up and help to resolve the issue. Very disappointing and frustrating

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Messy Unreliable Untrustworthy


23-02-2023

Olha
  United Arab Emirates

MedNet insurance bought through policybazaar

The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the insurance, they hand up the phone and not answering in the messages

ADVANTAGESDISADVANTAGES

Horrible


21-02-2023

Pamela
  United Arab Emirates

Affordable & Professional Services

Got my insurance for just 48hours!
My agent Prince helped me all through the process even during the period of the contract.
He was very polite and patient.
My questions got answered quickly and conveniently. So, thank you prince for your customer services expertise. Well done, very professional!

ADVANTAGESDISADVANTAGES

Client-oriented


17-02-2023

Aamir Rafique
  United Arab Emirates

Sales Staff is super duper harami

Super Duper Third class company, super harami staff are working there, they play drama, they suck your money, put wrong information on the policy then staff disappears, customer service makes another story, if you complaint against the sales staff, same advisor plays as backend office guy and put blame on another sales guy, they make you feel as you are the dumbest and biggest jackass who comes to buy any service for them, they are spoiling the greatest image of our 2nd home UAE, they spoiled their home country image and they are trying to do the same thing here. I want all the readers to put their remarks. on whatsapp they don’t answer properly and immediately close the conversation and then new person comes to you for providing service.

ADVANTAGESDISADVANTAGES

Not Client-oriented



16-02-2023

SK
  United Arab Emirates

Good customer service and support

Agent shifa khan gives to me a excellent support and service. Thank you so mu policy bazar.

ADVANTAGESDISADVANTAGES

Amazing


19-01-2023

Saeed Ahmed
  United Arab Emirates

Always liers

When you buy from them, they are the best, but after paying, they call you to ask for more, as if they hate lying from them. I have not seen deceivers and liars after paying. search for them for days until you find any answer from them. I do not know why the insurance authority allows them to lie and eat people’s money

ADVANTAGESDISADVANTAGES

Professional

Disappointing Fake Expensive






12-12-2022

Sohil
  United Arab Emirates

Car Insurance

Worst insurance provider,No after sales service and they take the money but dont issue the policy ontime and if you call customercare they dont know anything specially KARAN,RAJVEER KUMAR and JOGINDER who attended my problem but did not even try to resolve the problem.I would never recommend this company to anyone

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


08-12-2022

Harpreet Kohli
  United Arab Emirates

Health Inurance

I am little late to post this but I would like to do this and post regarding my bad experience and unprofessional approach from the employees of Policy Bazaar. I have taken a health insurance for my daughter through them and I was in touch with the employee name Charandeep who was finding hard time to follow up with me as I was committed to my busy schedule- To which he replies me maam I have sen dyou 100 of emails where he actually shared just 4-5. Thats still ok but when I spoke to his so called Manager SHIVAM who was very nicely following up with me till I paid. Once I took and paid for the insurance the money got deducted from my account and he said we have received any money as I dint receive any transaction receipt due to some issues. And he confirmed he has checked with the Insurer the money is not received so you make another transaction as you will get refund for earlier one. To which I opposed saying the money is deducted and I check with the bank the transaction is successful how you can confirm me and ask me to do another transaction. In next 2 mins he confirms we have received the payment and I was like WOW glad I need make another transaction. He was like going forward I will be your point of contact for any queries. And when one day i message to ask for some query I had there is no reply he shows ONLINE but is vanished reading my messages and not replying. I was left in a lurch. I have the screenshots of the chats which I have attached I would appreciate a feedback for this

ADVANTAGESDISADVANTAGES

Competent

Unprofessional









07-12-2022

Jan
  United Arab Emirates

extremely unhelpful

I bought a car insurance, until making the online payment everything was ok soon after zero service. I had to follow up on simple things over the phone to get my insurance documents. on 21.11.22 spoke almost to all call center agents non of them were understanding or welling to complete the insurance after 3 hours they did putting me in more mess the insurer company did not upload the insurance for another 3 hours in RTA system kept calling requesting non of them were welling to help. happy to explain more if their bosses or anyone want to speak to me.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Rude Unprofessional Unreliable Not Client-oriented


22-11-2022

Suhail
  United Arab Emirates

Sales scam, untrustworthy

Got health insurnace fir family, was assured of aster network in the insurnace network. In thr evening insurnace activated and in the morning I was informed aster is no longer in the network. Sounds fishy? Yes it is indeed the case.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Inattentive Misleading Scam Unprofessional Untrustworthy


16-11-2022

khawaja sohail
  United Arab Emirates

Worst service after sales

My name is Khawaja Sohail and I am working with HSBC Bank from last 17 years leading a team of sales and customer service for Sharjah region… I have bought my car insurance first time from policybazaar and facing he’ll so far… I have paid for the policy yesterday at 11.16 AM insurance provided from Salama…. policy number and my complaint number you can trace with my mobile number… after paying the fee for insurance I waited for almost one hour to get the policy however I couldn’t and have called on your customer service… I was promised that I will get my policy via email in minutes however I got it after rigorous follow ups in the evening after 5 hours… 2nd pain I received when I went for my car registration today at 2.00PM to Sharjah Vehicle Authority …. waited for 2 hours for my turn and when finally my turn came I thrown out in 2 minutes be because my policy was not in their system….I called raised complain… got 2 hours time from you people to fix the problem… in the meanwhile I have called Salama Insurance who clearly told me that there is a mistake from policy bazaar people and they are the one who will fixed it… I call your call center raised complain…they promised for two hours …. but I got email from policybazzar that they will resolve it in 2 days.. I spoken to Karan… Abhishek one after another as the response was very unprofessional…in the end I received call by Karan that my policy is linked to RTA and now I can go for registration..I again want for it waited for 3 hours … my turn came … same answer … policy is not uploaded in the system…they refused to register my vehicle… I have a confirmation ail saying my issue resolved and policy is now uploaded in the Govt system……I have wasted my two days… yet car is not registered….. is there any solution to it… isn’t this the worst experience one can have… how will uou get referel business after this episode…. I tried to approach senior managers ….

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Messy Misleading Unpleasant


12-10-2022

Christina
  United Arab Emirates

Worst Company in UAE

I have been waiting for a refund over 2 months and they are just fooling me around, saying that they will update me blah blah blah that never happens! When they want your money they call you every 10min but after that nothing!
I am contacting them every single day and still fighting to get my money back. :(

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


11-10-2022

Ahmed
  United Arab Emirates

Delay in the Insurance

Worst experience ever. Poor services. They are friendly until you pay for the insurance, after the payment they don’t even care about your concern. Please never ever buy any insurance with Policy Bazar.

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent Terrible Unprofessional Untrustworthy Not Client-oriented


11-10-2022

Mohammed Dhanood
  United Arab Emirates

Car insurance

Un porofessional customer service! At first they misleaded the fact how to register and wasted my time and money then later apolgized and again issuing 4 cylinder insurance for 6 cylinder car with time of 4 days! Agent is condeming that it will work of insurance is 4 cylinder! Surely harassing me and defaming RTA! Must file a case against POLICY BAZAR.ae

ADVANTAGESDISADVANTAGES

Fake Fraudulent Misleading Untrustworthy


02-10-2022

Keval Khoda
  India

Harshit kumar

Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)

ADVANTAGESDISADVANTAGES

Attentive


12-09-2022

Keval Khoda
  India

Harshit kumar

Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)

ADVANTAGESDISADVANTAGES

Attentive


12-09-2022

Khalid Khan
  United Arab Emirates

Bad Service

Purchased a policy and they did a mistake now i am stuck at RTA office and they have no clue to fix my problem they said not our issue this is from insurance and we are the broker we can’t do any thing

ADVANTAGESDISADVANTAGES


09-08-2022

Kamal Pal
  India

Car insurance

Good

ADVANTAGESDISADVANTAGES

Remarkable

Ordinary



02-08-2022

Kamal pal
  India

Car insurance

Kanika Batra
She is speaking very lovely and good

ADVANTAGESDISADVANTAGES

Excellent

Unfavorable


02-08-2022

Ahmed
  United Arab Emirates

Car Insurance

Very Good Service

ADVANTAGESDISADVANTAGES

Affordable


28-07-2022

Lynn
  United Kingdom

UNPROFESSIONAL DISGUSTING CUSTOMER SERVICE

one of the worst customer service I have experienced mayank and abisheek horrible, they lie , give you wrong and false information , after payment is done there is no assistance at all, they care just to attack your money and leave you hanging to dry . PLEASE ANYONE LOOKING TO GET AN INSUARANCE DO NOT GO TO THIS COMPANY .one of the worst

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent Misleading Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Repulsive


15-07-2022

Rijeesh
  United Arab Emirates

WORST EXPERIENCE…. WAITING FOR MY REFUND!!

RIDICULOUS TEAM.. WAS DEALING WITH DEEPANSHU AND IT WAS TOTALLY A BAD EXPERIENCE… NOW I AM CHASING THESE GUYS FOR REFUND DURING THE FREELOOK PERIOD. I HAVE SENT NUMEROUS EMAILS AND DOCUMENTS BUT THERE WAS NO RESPONSE!!!!

ADVANTAGESDISADVANTAGES

Fake Fraudulent Misleading Unpleasant Unprofessional Unreliable Untrustworthy Indecent


17-06-2022

N
  United Arab Emirates

Worst experience ever

I don’t trust this company and team after my very bad experience, totally unsatisfied 👎

ADVANTAGESDISADVANTAGES

Dishonest Fake Messy Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


05-06-2022

Tushar
  United Arab Emirates

Car Insurance

Policy bazar is a scam, they are highly unprofessional and incompetent. while selling they will show all the best in the world services and promptness but all fizzles out when it comes to delivering the policy. None of their service advisors are aware about duties. I will recommend everyone to never use policy bazar ever.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Terrible Unprofessional Unreliable Untrustworthy


03-06-2022

Navneet
  United Arab Emirates

Car insurance

While selling they will be prompt responsive….the moment u pay the amount for ur policy the chaparasi agents of policy bazar will be unresponsive and lest bothering. I was committed to get the policy within an hour but I was so much mentally frustrated that these guys was lest bothering….behave rudely….no proper response ….. disconnecting call….very unprofessional act…..I would never suggest to go with them for any kind of business in future.

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Horrible Misleading Ridiculous Rude Scam Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


31-05-2022

Rakesh Deshmukh
  United Arab Emirates

Car insurance

Very poor management and unprofessional company, they will say everything before you buy the policy from them but after you our buy,they will show very dispointed attitude.i would highly not recommend policybazzar.please stay away from them.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent


22-05-2022

Jimmy |   Verified
  United Arab Emirates

Optimal

I am registered with them in their auto insurance plan and it was perfect they are client-oriented and delivered optimal services.

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


08-04-2022

Faisal
  Pakistan

Car insurance

i was stuck in a situation where i had limited time to get my car insurance done ASAP
and this is where Policybazar and agent Shobhit helped me solve my problem
Many thanks to Shobhit and Policybazar.

ADVANTAGESDISADVANTAGES

Fast Friendly Helpful Knowledgeable Perfect Respectable Safe Professional Full Service



31-03-2022

Jones |   Verified
  United Arab Emirates

Great

I had a great experience with them when getting their car insurance services they are trustworthy and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Satisfying Trustworthy


31-03-2022

Dr Khalid Mohammed Eyyd
  Saudi Arabia

Car insurance

I would like to thank the agent Mr.Shubham singh negi who helped me with issuance of my car insurance policy truly expert in dealing with customer … while some of his colleagues not helpful at all …. i call many time after i purchased insurance policy online … about three or four of these agents who received my call weren’t helpful at all by ignoring my question or hung up or promised to call me back

ADVANTAGESDISADVANTAGES

Advisable Amazing Affordable Client-oriented


30-03-2022

Bilal
  India

Car Insurance

Great experience for getting my car insurance best price on the top excellent service provided by Shobhit Kumar he was quick and the process was so smooth….Keep it up

ADVANTAGESDISADVANTAGES

Competent Convenient Cooperative Efficient Fast Satisfying


29-03-2022

Abdulrahman
  Egypt

Feedback

This is my first time working with your company, I was so lucky to talk to Mr. Shobhit Kumar.
He’s so fast and never ignore me.
This is my first time checking your services but of course, it’s not the last 😊

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Helpful Honest Impressive Knowledgeable Perfect Safe Smart Unique Professional Clean Full Service


26-03-2022

Belgacem A AHMED ESSALAH
  United Arab Emirates

Insurance

Shobhit kumar very reliable staff,honest and sincere.bravo bro

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Affordable Full Service Decent Client-oriented Tasty


22-03-2022

Gaurav
  United Arab Emirates

Car insurance

It is always good to have your insurance done through policy bazaar .

Mr. Shobhit has attended my queries and provided me best competitive price for my car insurance.
He was very polite and professional. I am happy with policy bazaar team service.

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Convenient Cooperative Decent Client-oriented


21-03-2022

Caleb |   Verified
  United Arab Emirates

Recommendable

It was a good experience to opt their auto insurance services they are honest and delivered optimal services, they are recommendable.

ADVANTAGESDISADVANTAGES

Honest Optimal


03-03-2022

Shabeer Abdulla
  United Arab Emirates

Shobhit-Car Insurance Issuance

Shobhit has been an excellent Sales Advisor and provided the best insurance with pricing and benefits for my SUV. He has been supporting throughout the process until the issuance of the insurance certificate. Highly recommend!

ADVANTAGESDISADVANTAGES


26-02-2022

Deepthi Kumar
  United Arab Emirates

Customer service

Excellent

ADVANTAGESDISADVANTAGES


22-02-2022

Deepthi Kumar
  United Arab Emirates

Customer service

Shobhit kumar helped a lot and made the complete service easy.

ADVANTAGESDISADVANTAGES


20-02-2022

Jahaber
  India

Excellent Customer Service

This is to express my sincere gratitude towards Mr. SHOBHIT who helped and guided throughout the process with multiple affordable options. Keep up the good job Mr. Shobhit.

Thank you again!!!

ADVANTAGESDISADVANTAGES

Advisable Cooperative Delightful Excellent Fast Helpful


18-02-2022

Sana |   Verified
  United Arab Emirates

Decent

It was a wise move to inquire about their health insurance policy; they were quite helpful and client-focused, and provided fantastic service.

ADVANTAGESDISADVANTAGES

Efficient Affordable


09-02-2022

Vishal
  United Arab Emirates

Dishonest and unreliable – Stay away

Yes you guys suggest policies and follow up with prospects only until one buys the policy. And then *poof*, magically disappears, even without closing the loop Policybazaar UAE, time to start looking at customer service seriously.
Bought a car insurance in Dubai and it remains at ‘payment made’. None of the other suggested/promised actions have taken place even in a week

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Misleading Unreliable Untrustworthy


09-02-2022

Chandana
  United Arab Emirates

Dishonest and unreliable

Suggestions & follow up with prospects happen only until one buys the policy. And then *poof*, magically disappears, even without closing the loop #Policybazaar UAE, time to start looking at customer service seriously. And refund my money as money is paid but nothing else done.

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


09-02-2022

Luke |   Verified
  United Arab Emirates

Client-oriented

It was a good decision to ask their health insurance policy they were really cooperative and client-Oriented and delivered excellent services.

ADVANTAGESDISADVANTAGES

Cooperative Excellent


07-02-2022

Baraa
  United Arab Emirates

HORRIBLE. Stay away.

HORRIBLE. HORRIBLE. HORRIBLE.
Please read carefully before you deal with them.

The MOST HORRIBLE company I ever dealt with in my life. And I lived in 7 different countries. But never had a worse experience or been fed lies the way they do it.
They will be very prompt till you make the payment. But thats when you start realizing the trap you fell into.

It all started when i called to ask about a car insurance policy. I was sent a quote by YOGESH. And i was told if i pay now, i will get the policy, guaranteed within 1 hr max, and maybe even less (first big lie!).
The quote had options i wanted changed, and hence i was sent another quote. The second quote had some wrong personal details, so i clarified with agent and pointed them out. He said, the points i mentioned are noted, and that i dont have to worry, because he will fix them on the actual policy before its sent to me (second big lie!).
And btw. During this period of me deciding to buy the policy or not, the agent kept calling me back, and if i call him, he answered promptly. And also we were connected on whatsapp and also he would reply to me right away.

Eventually he sent me the payment link, and i paid.

Thats when the agent disappeared. Calls wise and whatsapp.

He told me max 1 hour and ill get the policy. Which is great for me, because my car is sitting in garage without plate number pending insurance to be registered. So i was eager for the insurance.

But…
I waited 1, 2, 4 hours…. And i did not receive the policy. I call policybazaar on same number i contacted the agent, but this time it only connects to operation centre…. Who so casually tells me its now weekend and nothing will happen to my policy till another 2 days (Monday)!!!!!!!!!!!!!!!

I felt furious and cheated. I wanted to speak to the agent, and was told he finished work and wont come till Monday.

Long story shorter, Monday after a long weekend with me unable to register my car, after calling them because i still did not get the policy, i get told its under process, and they will send it to me within 30 min, and that i will be updated by a call back.
One hour later, exact same lines get fed to me.
Another one hour, another agent, another time i get fed exact same lines.
4th time, when i was mad, and i demanded that i speak to someone beyond operation center, i get told that after i made payment, i cannot speak to an agent anymore, i can only speak to operation center!!!!!! That added more fury in me, and i insisted they dont hang up till i speak to an agent or supervisor…. At which with a very poker face from them i discover their other trick: i was told that i will be put on hold till a supervisor picks up…. that took 20 min (and i bet he just kept phone on table till i give up and hang up from my side, which i did because i was losing my credit).

Tuesday comes, FOURTH DAY since i paid them, and i finally get my policy.
And guess what, the mistakes in the initial policy quote… where still there on the final policy!!!!! Mistakes which would not allow me to register my car!!!!!!!! They really almost gave me a heart attack with all the trouble they were giving me.

Their operation center when i ask him to correct the mistakes, doesnt even know what “coupe car” is.
And i later, next day, find out that he lied to me and didnt raise a case to correct the mistakes!!

And long story short, i had to call them another 20 times, spoke to another 20 agents (Yogesh, Aamer, Harika, Mohit, Vitto, Eknash, Vhanu, etc……..), all told me “just give us 30 min” and “we’ll call you back, promise” and “that supervisor and agents are during lunch hence cant speak to me” and also did the acting like theyre putting me on hold when i insisted to speak to a senior until i hung up.

They all speak and act so nice, but will feed you nothing but lies.

This review, doesnt even mention half the horrible things they did. But this review been long enough.

In short:
my advice, save yourself and run away before you get trapped. There are many other insurance brokers (not going to mention names, because am not here to market them).

But trust me, this company should not be allowed to operate with all the lies and cheating they do with their customers. It boggles me how their ratings most show 5 stars… because after my extensive experience with them, i doubt those reviews. You can try and speak to their operation center. Call more than once, and you’ll see what am talking about and how they all feed the customer the exact same lies and lines.

Fancy and professional exterior, but nothing genuine. Just perfectly curated lines and lies.

(I don’t usually leave a google review. But felt this review had to be told)

BY THE WAY: At time of this review, i have still neither received my policy nor are they accepting to refund me.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy


14-01-2022

Salma
  United Arab Emirates

No response and no respect

Chirta the employee name that deal with me ignoring my messages in WhatsApp after I sales to refund my amount and ignored me while she is online

ADVANTAGESDISADVANTAGES

Disappointing Messy Unprofessional


09-01-2022

Ryan |   Verified
  United Arab Emirates

Attentive

It was convenient to choose their health insurance plan, prices are good and staffs were quite attentive and deliver satisfying services.

ADVANTAGESDISADVANTAGES

Satisfying Affordable


06-12-2021

Predita |   Verified
  United Arab Emirates

The easiest application ever!

Honestly, this application process was from the easiest and fastest application processes I’ve ever dealt with. I applied for their credit card within only 1 minute. Furthermore, I received my credit card after only two days! How amazing they’re!!

ADVANTAGESDISADVANTAGES

Efficient Fast


25-04-2021

Ad
Reviews
Muzaif
  India

About Salesman summit

The person whom I was spoken his name is summit
He don’t know about the policy he his the one given me a wrong information about the insurance because now I am waiting for my refund amount but this guys not responding for as

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Unprofessional


27-05-2024

BK
  United Arab Emirates

Health Insurance

Very unprofessional. Untrustworthy. Do not trust them, do not work with them. A bunch of untrustworthy scammers.

ADVANTAGESDISADVANTAGES

Dishonest Rude Unprofessional Untrustworthy Expensive


15-05-2024

Rohin
  United Arab Emirates

Customer service is lacking

Poor customer service. A rep. had opened a request for a Manager to call me back as they could not forward the call – the call back was promised within 2 hours. I am still waiting for a Manager’s call back since yesterday. Made another request several hours ago and the same outcome. They may be cheaper, but there is a good reason – Good luck with getting good customer service after they sell the policy to you!

ADVANTAGESDISADVANTAGES

Unprofessional


13-05-2024

Volodymyr
  Ukraine

I paid for the policy but did not receive it.

After payment, they promised to issue the medical insurance policy within 24-48 hours. It’s been over a week now, and still no policy. The call center is not helpful at all. I paid for the policy but did not receive it.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Horrible Misleading Unfavorable Unreliable


10-05-2024

April
  United Arab Emirates

Did not received Refund and Forcing client to provide their Personal Bank Statement

Their customer service is really bad, first they told me that I have to wait 7 – 14 working days, 14 days have passed and I did not received it, they insisted that they have refunded it, and I have called my bank to confirm if we received it, take note, I called my bank 3 times, and my bank confirmed that we did not receive any, after then Policy Bazaar, forced me to provide my bank Statement, which is very weird, Ofcourse I did not provide it, then after a week they confirmed to me that it was not refunded and they re-open my request, and the manager assured that I will receive it after 7 to 14 working days, another 14 working days have passed and I followed up and again they were insisting that it was already refunded, And again I informed them that I did not receive it as I really did not, again they asked me to provide my bank statement, as they stopped replying to my email, I sent message to their whatsapp, Vikas assisted me and spoke for 1 hour and 28 minutes as he kept on repeating that they already refunded it and forced me to provide my bank statement, he ended our conversation without any solution, it is very stressful dealing with them about this request.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Incompetent Ridiculous Rude Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


25-04-2024

samir kobaa
  United Arab Emirates

UNPROFESSIONAL

BAD EXPERIENCE UNPROFESSIONAL STAF SECOND TIME HAVING PROBLEM WITH THIS WEBSITE BETTER TO AVOID

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional


21-04-2024

Juvie Mae Castro
  United Arab Emirates

Very Unprofessional

Very bad experience with this company. They gave me a quote and paid it right away.. requested me to send them pics and video of the car with the present date, which was provided on the same date. Now i am following up and they are asking for the same pics and video again. Everybody is saying they will call after 30 mins, and i always end up being the one calling them amd spending more money just to talk yo them.. The agent who assisted me is Rohit Joshi…. never again. Very disgusting.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Inattentive Misleading Scam Terrible Unprofessional Unreliable Untrustworthy Indecent


21-04-2024

Dr. Abir Abbassy
  United Arab Emirates

Nice experience

Mr. Gagan and Deepak were very helpful

ADVANTAGESDISADVANTAGES

Amazing


15-04-2024

Ahmed Allam
  United Arab Emirates

Policy Bazaar

Fake quotations

ADVANTAGESDISADVANTAGES

Fraudulent


01-04-2024

Morad Beshara
  United Arab Emirates

Policybazaar: Deceptive Practices and Unethical Behavior

Policybazaar’s dishonest maneuvers are appalling. Despite agreeing to pay 32,231 AED for car insurance, they audaciously slashed it to 18,959 AED after payment. This deceit is a glaring sign of their integrity deficit, warning others to be cautious. Their unethical conduct disregards customer trust and satisfaction entirely. It’s evident that Policybazaar prioritizes profits over transparency and honesty. I strongly urge potential clients to avoid their services and opt for trustworthy alternatives. Don’t fall prey to Policybazaar’s deception – choose an insurer that prioritizes integrity and customer respect.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fraudulent Horrible



19-03-2024

Mostafa
  Lebanon

Untrustable

Giving wrong information, and fake promises, very bad customer service, thy promised to giving me the policy insurance in 2 hours since 2 days I didn’t get it yet, they made me spend my weekend without car, never and ever trust!

ADVANTAGESDISADVANTAGES


09-03-2024

Abraham
  Philippines

Insurance policy bazaar

Amazing service 💯 clap specially to angeli my very kind agent

ADVANTAGESDISADVANTAGES

Advisable


21-01-2024

anuja
  United Arab Emirates

car insurance claim

Every time they say our team representative shares the details of the workshop to go for repair it is now more than 3 months. Still, nothing has happened… they sent a random mail in answer when I mailed them and after a few hours another mail ticket closed and successfully resolved the case without anything my car in my garrage.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Ridiculous Unprofessional


20-01-2024

M. Rodrigues
  United Arab Emirates

Unprofessional and Zero Accountability but Team Leader

Shame …UAE NRI expats be very careful. I’ve just experienced the worst customer support FROM POLICY BAZAAR
BTW this team is working via a Uttar Pradrsh based call center and globally Indian call centers are well known for ? ? …… ???
The uneducated TL Prakhya was supposed to speak to me on my medical insurance issue….disappeared like a bulb so to agents Pooja and Aarti . Be Very Careful and ENSURE WHAT POLICY BAZAAR discloses the truth and reconfirm else REPORT to UAE authorities if any Indian fake
Promises NOT DELIVERED !!!

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Miserable Misleading Not Client-oriented


03-01-2024

Alia Diab
  United States

Unhelpful and got my to pay extra for nothing

I contacted them for a quote their agent didn’t speak so clearly and he kept nagging for payment event called me early morning. One day to ask if it was done and woke me up and after I’d did everything I requested a start date for my insurance policy after two weeks since I already have insurance I paid for and instead it was issued on the same day and they said they couldn’t fix it although I clearly stated the start date in every communication and in the form after the payment all they cared about was their payment. Rude staff and incompetent.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Horrible Incompetent Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


02-12-2023

Moissar Alsaraj
  United Arab Emirates

Bad Experience

supporting the insurance in everything they say, not caring about their own customer.

ADVANTAGESDISADVANTAGES

Unprofessional


27-11-2023

Zaman
  United Arab Emirates

Policy refund

It’s really useless they don’t care about the client money more then month I am chasing them no one serious if we need some products they call 10 time but when we want our rights nothing very disappointed

ADVANTAGESDISADVANTAGES

Not Client-oriented



02-11-2023

Andre Loutfi
  United Arab Emirates

Policy Bazaar: A Disastrous Experience in Every Aspect

My recent encounter with Policy Bazaar left me thoroughly disappointed. The No Number customer service set the tone for a frustrating experience.
In summary, my experience with Policy Bazaar was a disaster. I would caution anyone considering their services to explore alternatives with a better reputation for customer satisfaction. Save yourself the frustration and look elsewhere for your insurance needs.

ADVANTAGESDISADVANTAGES

Disappointing Misleading


16-10-2023

Daisy Terry
  United Kingdom

AVOID TERRIBLE SERVICE

The worse insurance brokers. No answers can be provided. Missed my car registration date and I needed an extension from their insurance providers but New India, one of their insurance providers did not extend and policy bazaar didn’t know to do even though the policy was insured by them. RTA informed me that there is no time limit to register but policy bazaar have their own 1 week time frame. Totally a rip- off.
Their answer was cancel the new India policy and get a new one. No manager was available to talk to.
What will happen is my car was in an accident and claiming for insurance would be so difficult. Now waiting to speak to a manager and cancel one policy and get another and wait for the refund on the insurance .
A hell rude with Pilicy Bazaar. Avoid

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


13-10-2023

Sahad
  United Arab Emirates

Car insurance

I am really disappointed with policy bazaar, they are asking more money to get insurance policy certificate, I paid it that, but still didn’t get the documents and even after 10 days they are not updating in system, I have registered complaint and still not getting proper response.

ADVANTAGESDISADVANTAGES

Dangerous Fraudulent Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


06-10-2023

Omar Alzaabi
  United Arab Emirates

Avoid them

Buy directly from insurance companies

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Expensive


30-09-2023

Tahnee Popravko
  France

Car insurance

I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam Terrible Unprofessional Untrustworthy


21-09-2023

Tahnee Popravko
  France

Car insurance

I paid. I was told it will be fine when I go to RTA. It is not the case and nobody is calling back. While to sell me the policy I had a call every 10 min

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam Terrible Unprofessional Untrustworthy


21-09-2023

ALI
  Pakistan

No FIX QUOTE

They will issue a quote to get the money and just before issuing policy when you are in hurry will ask more money for a new quote even previous amount is paid already.

go to some other broker better then having no proper customer care department with them.

ADVANTAGESDISADVANTAGES

Misleading Unprofessional Unreliable


13-09-2023

Nandu
  India

Horrible experience

Worst customer service experience ever, Car Policy issuance not done even after 24 hours where normal time is 15 mins to 1 hour max. Even after a day the customer service team did not provided any proper update or provided some other insurance instead of current one rather giving excuses for the continues follow ups in almost every hour.
Customer service team were very much assistive till they receive the payment, after that they don’t care whatever the situation is, only excuses like will update in 15 mins, 30 mins, 1 hour, 2 hour etc etc….
👎🏻

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Miserable Ridiculous Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


12-09-2023

Emad Aldeen Musa
  United Arab Emirates

Very Bad Company

the worst Company I dealt with ‬

ADVANTAGESDISADVANTAGES

Horrible


08-09-2023

Mohammed Hefny
  United Arab Emirates

Fake promises, incompetent service and horrible experience!

If there was a ZERO star rating I would have given it to you. All of their staff and agents are located abroad outside the UAE (probably in India), they have minimal to none knowledge about the insurance companies here. They give fake promises and scripted words just to lure you to finalize the sale then after you pay, no policy is received and you face the worst after-sales experience ever!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Incompetent Messy Unprofessional Unreliable Untrustworthy


06-09-2023

Salish
  United Arab Emirates

Real scammers

No compliance or value for the customer data. Scammers calls you left and right from remote location and floods you with their scams and spoil the peaceful life.

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Dirty Disappointing Fake Fraudulent Horrible Inattentive Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unprofessional Untrustworthy Indecent Not Client-oriented Nasty


22-07-2023

Shahir
  United Arab Emirates

They are the scammers

I had missed to include my sons pre existing condition and now they are asking for 36000AED to include the condition in the insurance. Also post sale they hardly acknowledge customer request and pay not seriousness to the customer issues.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Incompetent Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


14-07-2023

Samira
  United Arab Emirates

Health insurance policy

Scammers! Worst after sale service ever!
There sales agent was calling every single hour to convince me buying a health insurance policy, he miss- guided me to buy one does not serve my need at all. And now he is not responding to my calls and messages.
I asked them to advise me which insurance to get that will cover a specific hospital, and he confirmed that. and he promised to assist me at any time I should face any issue with the policy.
However, I was surprised that it is not accepted by most of the reputable hospitals in Abu Dhabi, and specifically the hospital I am looking for.
I approached one of the requested hospitals, I came to know that my insurance is accepted only at the pharmacy. Immediately I contacted the agent to assist me. And since 09 of June, I have been following up with him to upgrade the policy or to cancel it to enable me to get the one that fits my requirement, but he is asking me to buy a new policy before canceling the existing one.
I contacted them many times by phone, Email, WhatsApp, and I requested for a call back, nobody bothers to rectify their mistake, employees are just being useless and are trying to cover it up knowing very well it is their mistake!
I am very disappointed! Worst service ever seriously!
I had a decent insurance policy which I cancelled believing that the one recommended by the sales agent is better. I want my money back since this insurance is just useless and I won’t be using it!
Shame on you for such service

ADVANTAGESDISADVANTAGES

Disappointing Misleading Scam Unprofessional Unreliable


12-07-2023

varun kamboj
  United Arab Emirates

ORANGE card for OMAN

The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the car insurance Very upset to see the policybazaar response/support after sales. they are highly unprofessional and incompetent.
After a long follow-up simple they said we don’t have any update even one day before they promised that end of the day they will issue the ORANGE card for OMAN.
Even none of the team leader/supervisor/Manager available for discussion or hear the customer issue.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Unprofessional Not Client-oriented


23-06-2023

Zijad
  United Arab Emirates

Insurance Policy Abu Dhabi

I have contacted Shahid for an insurance policy in Abu Dhabi, which I needed urgently for my visa. I got all documents in less than 24h! I strongly advise cooperation with him, as he is extremely professional!

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Impressive Knowledgeable Outstanding Remarkable Professional Full Service Client-oriented


22-06-2023

Jose
  United Arab Emirates

Would never Refer them

Bunch of incompetent clowns, from sales to compliance they have no clue what is going on.. They got me to make 3x separate payments each time stating the insurer declined my application, really convenient when they push for payment upfront without any pre approval?? Took me over 4days to actually get a policy.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Terrible Unprofessional Not Client-oriented


16-05-2023

Jaison
  United Arab Emirates

Car insurance

Unprofessional staff who doesn’t know how to process and how to solve the issues they made. Even after I gave all the details of my car, they made wrong policy (amended thrice) and they couldn’t upload the details with RTA, and that too they realize when I went to RTA for change of ownership and they said it’s not possible, and then I called policy bazaar and that time they realised that’s it’s not done . Such dump and irresponsible people r working there. I don’t recommend at all. The agent is not picking the phone also.
They are good at 1 thing. Good at raising tickets. Even if You send HI to their email ID, their IT will raise a ticket. I already have more than 10 tickets. But the issue is not yet resolved.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Messy Ridiculous Terrible Unprofessional Unreliable


12-05-2023

Bond James
  India

Unprofessional

Very unprofessional.

ADVANTAGESDISADVANTAGES

Unprofessional


12-04-2023

Walid Mohamed Elsaid Elharthi
  Egypt

Health Insurance Policy Suspension

I had a terrible experience with PolicyBazaar health insurance. They suspended my mother’s health care policy when she needed it the most, especially during Ramadan. Despite my requests for re-activation of the policy or at least for one case, they refused to help us. They did not provide a clear explanation of the implications of the policy suspension and the consequences if any medical case occurred during this period. They also did not offer a clear procedure for the cancellation policy and the refund of the balance money. Moreover, my mother did not receive any benefits from this insurance for the past six months, even though she has a history of hypertension, hyperlipidemia, and diabetes. Overall, I would not recommend anyone to take PolicyBazaar health insurance. Their service is terrible, and they do not care about their customers’ well-being.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Miserable Unreliable Untrustworthy Not Client-oriented


10-04-2023

Chella
  United Arab Emirates

For process my card

I would like to rate divakar jha for the very professional and good communication for the client and the good customer sevice I recommend the website policy bazaar uae And he is very helpul and organized so that i gave 5 start fir the good service

ADVANTAGESDISADVANTAGES

Amazing Attentive Excellent Helpful Impressive Professional Affordable Full Service Client-oriented


10-04-2023

Joy
  United Arab Emirates

Motor insurance

Zero support. They will call you multiple time for sales. Don’t expect a call for service or support. It is just a scam.

ADVANTAGESDISADVANTAGES

Fake Misleading Scam Untrustworthy


31-03-2023

Aichurek Mamatkadyrova
  Kyrgyzstan

Car Insurance

Terrible broker system and agent is most unprofessional as every time I call to follow up with call center and they tell me that within 30 minutes Sales Agent will call but he never calls. Sales agent name is Paritosh and he is so far the most unreliable, not excluding the rest Sales agents as whatever they are doing but not actually to speed up and help to resolve the issue. Very disappointing and frustrating

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Messy Unreliable Untrustworthy


23-02-2023

Olha
  United Arab Emirates

MedNet insurance bought through policybazaar

The worse company ever I was dealing with, the staff not professional and not helpful, they purpose just to sale , after all lies they told me and sold the insurance, they hand up the phone and not answering in the messages

ADVANTAGESDISADVANTAGES

Horrible


21-02-2023

Pamela
  United Arab Emirates

Affordable & Professional Services

Got my insurance for just 48hours!
My agent Prince helped me all through the process even during the period of the contract.
He was very polite and patient.
My questions got answered quickly and conveniently. So, thank you prince for your customer services expertise. Well done, very professional!

ADVANTAGESDISADVANTAGES

Client-oriented


17-02-2023

Aamir Rafique
  United Arab Emirates

Sales Staff is super duper harami

Super Duper Third class company, super harami staff are working there, they play drama, they suck your money, put wrong information on the policy then staff disappears, customer service makes another story, if you complaint against the sales staff, same advisor plays as backend office guy and put blame on another sales guy, they make you feel as you are the dumbest and biggest jackass who comes to buy any service for them, they are spoiling the greatest image of our 2nd home UAE, they spoiled their home country image and they are trying to do the same thing here. I want all the readers to put their remarks. on whatsapp they don’t answer properly and immediately close the conversation and then new person comes to you for providing service.

ADVANTAGESDISADVANTAGES

Not Client-oriented



16-02-2023

SK
  United Arab Emirates

Good customer service and support

Agent shifa khan gives to me a excellent support and service. Thank you so mu policy bazar.

ADVANTAGESDISADVANTAGES

Amazing


19-01-2023

Saeed Ahmed
  United Arab Emirates

Always liers

When you buy from them, they are the best, but after paying, they call you to ask for more, as if they hate lying from them. I have not seen deceivers and liars after paying. search for them for days until you find any answer from them. I do not know why the insurance authority allows them to lie and eat people’s money

ADVANTAGESDISADVANTAGES

Professional

Disappointing Fake Expensive






12-12-2022

Sohil
  United Arab Emirates

Car Insurance

Worst insurance provider,No after sales service and they take the money but dont issue the policy ontime and if you call customercare they dont know anything specially KARAN,RAJVEER KUMAR and JOGINDER who attended my problem but did not even try to resolve the problem.I would never recommend this company to anyone

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


08-12-2022

Harpreet Kohli
  United Arab Emirates

Health Inurance

I am little late to post this but I would like to do this and post regarding my bad experience and unprofessional approach from the employees of Policy Bazaar. I have taken a health insurance for my daughter through them and I was in touch with the employee name Charandeep who was finding hard time to follow up with me as I was committed to my busy schedule- To which he replies me maam I have sen dyou 100 of emails where he actually shared just 4-5. Thats still ok but when I spoke to his so called Manager SHIVAM who was very nicely following up with me till I paid. Once I took and paid for the insurance the money got deducted from my account and he said we have received any money as I dint receive any transaction receipt due to some issues. And he confirmed he has checked with the Insurer the money is not received so you make another transaction as you will get refund for earlier one. To which I opposed saying the money is deducted and I check with the bank the transaction is successful how you can confirm me and ask me to do another transaction. In next 2 mins he confirms we have received the payment and I was like WOW glad I need make another transaction. He was like going forward I will be your point of contact for any queries. And when one day i message to ask for some query I had there is no reply he shows ONLINE but is vanished reading my messages and not replying. I was left in a lurch. I have the screenshots of the chats which I have attached I would appreciate a feedback for this

ADVANTAGESDISADVANTAGES

Competent

Unprofessional









07-12-2022

Jan
  United Arab Emirates

extremely unhelpful

I bought a car insurance, until making the online payment everything was ok soon after zero service. I had to follow up on simple things over the phone to get my insurance documents. on 21.11.22 spoke almost to all call center agents non of them were understanding or welling to complete the insurance after 3 hours they did putting me in more mess the insurer company did not upload the insurance for another 3 hours in RTA system kept calling requesting non of them were welling to help. happy to explain more if their bosses or anyone want to speak to me.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Rude Unprofessional Unreliable Not Client-oriented


22-11-2022

Suhail
  United Arab Emirates

Sales scam, untrustworthy

Got health insurnace fir family, was assured of aster network in the insurnace network. In thr evening insurnace activated and in the morning I was informed aster is no longer in the network. Sounds fishy? Yes it is indeed the case.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Inattentive Misleading Scam Unprofessional Untrustworthy


16-11-2022

khawaja sohail
  United Arab Emirates

Worst service after sales

My name is Khawaja Sohail and I am working with HSBC Bank from last 17 years leading a team of sales and customer service for Sharjah region… I have bought my car insurance first time from policybazaar and facing he’ll so far… I have paid for the policy yesterday at 11.16 AM insurance provided from Salama…. policy number and my complaint number you can trace with my mobile number… after paying the fee for insurance I waited for almost one hour to get the policy however I couldn’t and have called on your customer service… I was promised that I will get my policy via email in minutes however I got it after rigorous follow ups in the evening after 5 hours… 2nd pain I received when I went for my car registration today at 2.00PM to Sharjah Vehicle Authority …. waited for 2 hours for my turn and when finally my turn came I thrown out in 2 minutes be because my policy was not in their system….I called raised complain… got 2 hours time from you people to fix the problem… in the meanwhile I have called Salama Insurance who clearly told me that there is a mistake from policy bazaar people and they are the one who will fixed it… I call your call center raised complain…they promised for two hours …. but I got email from policybazzar that they will resolve it in 2 days.. I spoken to Karan… Abhishek one after another as the response was very unprofessional…in the end I received call by Karan that my policy is linked to RTA and now I can go for registration..I again want for it waited for 3 hours … my turn came … same answer … policy is not uploaded in the system…they refused to register my vehicle… I have a confirmation ail saying my issue resolved and policy is now uploaded in the Govt system……I have wasted my two days… yet car is not registered….. is there any solution to it… isn’t this the worst experience one can have… how will uou get referel business after this episode…. I tried to approach senior managers ….

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Messy Misleading Unpleasant


12-10-2022

Christina
  United Arab Emirates

Worst Company in UAE

I have been waiting for a refund over 2 months and they are just fooling me around, saying that they will update me blah blah blah that never happens! When they want your money they call you every 10min but after that nothing!
I am contacting them every single day and still fighting to get my money back. :(

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


11-10-2022

Ahmed
  United Arab Emirates

Delay in the Insurance

Worst experience ever. Poor services. They are friendly until you pay for the insurance, after the payment they don’t even care about your concern. Please never ever buy any insurance with Policy Bazar.

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent Terrible Unprofessional Untrustworthy Not Client-oriented


11-10-2022

Mohammed Dhanood
  United Arab Emirates

Car insurance

Un porofessional customer service! At first they misleaded the fact how to register and wasted my time and money then later apolgized and again issuing 4 cylinder insurance for 6 cylinder car with time of 4 days! Agent is condeming that it will work of insurance is 4 cylinder! Surely harassing me and defaming RTA! Must file a case against POLICY BAZAR.ae

ADVANTAGESDISADVANTAGES

Fake Fraudulent Misleading Untrustworthy


02-10-2022

Keval Khoda
  India

Harshit kumar

Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)

ADVANTAGESDISADVANTAGES

Attentive


12-09-2022

Keval Khoda
  India

Harshit kumar

Harshit kumar is very professional and very kind. He make me understand each and every aspects of policy very calmly. Excellent in his role. Thank you Harshitbhai :)

ADVANTAGESDISADVANTAGES

Attentive


12-09-2022

Khalid Khan
  United Arab Emirates

Bad Service

Purchased a policy and they did a mistake now i am stuck at RTA office and they have no clue to fix my problem they said not our issue this is from insurance and we are the broker we can’t do any thing

ADVANTAGESDISADVANTAGES


09-08-2022

Kamal Pal
  India

Car insurance

Good

ADVANTAGESDISADVANTAGES

Remarkable

Ordinary



02-08-2022

Kamal pal
  India

Car insurance

Kanika Batra
She is speaking very lovely and good

ADVANTAGESDISADVANTAGES

Excellent

Unfavorable


02-08-2022

Ahmed
  United Arab Emirates

Car Insurance

Very Good Service

ADVANTAGESDISADVANTAGES

Affordable


28-07-2022

Lynn
  United Kingdom

UNPROFESSIONAL DISGUSTING CUSTOMER SERVICE

one of the worst customer service I have experienced mayank and abisheek horrible, they lie , give you wrong and false information , after payment is done there is no assistance at all, they care just to attack your money and leave you hanging to dry . PLEASE ANYONE LOOKING TO GET AN INSUARANCE DO NOT GO TO THIS COMPANY .one of the worst

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent Misleading Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Repulsive


15-07-2022

Rijeesh
  United Arab Emirates

WORST EXPERIENCE…. WAITING FOR MY REFUND!!

RIDICULOUS TEAM.. WAS DEALING WITH DEEPANSHU AND IT WAS TOTALLY A BAD EXPERIENCE… NOW I AM CHASING THESE GUYS FOR REFUND DURING THE FREELOOK PERIOD. I HAVE SENT NUMEROUS EMAILS AND DOCUMENTS BUT THERE WAS NO RESPONSE!!!!

ADVANTAGESDISADVANTAGES

Fake Fraudulent Misleading Unpleasant Unprofessional Unreliable Untrustworthy Indecent


17-06-2022

N
  United Arab Emirates

Worst experience ever

I don’t trust this company and team after my very bad experience, totally unsatisfied 👎

ADVANTAGESDISADVANTAGES

Dishonest Fake Messy Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


05-06-2022

Tushar
  United Arab Emirates

Car Insurance

Policy bazar is a scam, they are highly unprofessional and incompetent. while selling they will show all the best in the world services and promptness but all fizzles out when it comes to delivering the policy. None of their service advisors are aware about duties. I will recommend everyone to never use policy bazar ever.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Terrible Unprofessional Unreliable Untrustworthy


03-06-2022

Navneet
  United Arab Emirates

Car insurance

While selling they will be prompt responsive….the moment u pay the amount for ur policy the chaparasi agents of policy bazar will be unresponsive and lest bothering. I was committed to get the policy within an hour but I was so much mentally frustrated that these guys was lest bothering….behave rudely….no proper response ….. disconnecting call….very unprofessional act…..I would never suggest to go with them for any kind of business in future.

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Horrible Misleading Ridiculous Rude Scam Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


31-05-2022

Rakesh Deshmukh
  United Arab Emirates

Car insurance

Very poor management and unprofessional company, they will say everything before you buy the policy from them but after you our buy,they will show very dispointed attitude.i would highly not recommend policybazzar.please stay away from them.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent


22-05-2022

Jimmy |   Verified
  United Arab Emirates

Optimal

I am registered with them in their auto insurance plan and it was perfect they are client-oriented and delivered optimal services.

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


08-04-2022

Faisal
  Pakistan

Car insurance

i was stuck in a situation where i had limited time to get my car insurance done ASAP
and this is where Policybazar and agent Shobhit helped me solve my problem
Many thanks to Shobhit and Policybazar.

ADVANTAGESDISADVANTAGES

Fast Friendly Helpful Knowledgeable Perfect Respectable Safe Professional Full Service



31-03-2022

Jones |   Verified
  United Arab Emirates

Great

I had a great experience with them when getting their car insurance services they are trustworthy and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Satisfying Trustworthy


31-03-2022

Dr Khalid Mohammed Eyyd
  Saudi Arabia

Car insurance

I would like to thank the agent Mr.Shubham singh negi who helped me with issuance of my car insurance policy truly expert in dealing with customer … while some of his colleagues not helpful at all …. i call many time after i purchased insurance policy online … about three or four of these agents who received my call weren’t helpful at all by ignoring my question or hung up or promised to call me back

ADVANTAGESDISADVANTAGES

Advisable Amazing Affordable Client-oriented


30-03-2022

Bilal
  India

Car Insurance

Great experience for getting my car insurance best price on the top excellent service provided by Shobhit Kumar he was quick and the process was so smooth….Keep it up

ADVANTAGESDISADVANTAGES

Competent Convenient Cooperative Efficient Fast Satisfying


29-03-2022

Abdulrahman
  Egypt

Feedback

This is my first time working with your company, I was so lucky to talk to Mr. Shobhit Kumar.
He’s so fast and never ignore me.
This is my first time checking your services but of course, it’s not the last 😊

ADVANTAGESDISADVANTAGES

Amazing Excellent Fast Friendly Helpful Honest Impressive Knowledgeable Perfect Safe Smart Unique Professional Clean Full Service


26-03-2022

Belgacem A AHMED ESSALAH
  United Arab Emirates

Insurance

Shobhit kumar very reliable staff,honest and sincere.bravo bro

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Affordable Full Service Decent Client-oriented Tasty


22-03-2022

Gaurav
  United Arab Emirates

Car insurance

It is always good to have your insurance done through policy bazaar .

Mr. Shobhit has attended my queries and provided me best competitive price for my car insurance.
He was very polite and professional. I am happy with policy bazaar team service.

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Convenient Cooperative Decent Client-oriented


21-03-2022

Caleb |   Verified
  United Arab Emirates

Recommendable

It was a good experience to opt their auto insurance services they are honest and delivered optimal services, they are recommendable.

ADVANTAGESDISADVANTAGES

Honest Optimal


03-03-2022

Shabeer Abdulla
  United Arab Emirates

Shobhit-Car Insurance Issuance

Shobhit has been an excellent Sales Advisor and provided the best insurance with pricing and benefits for my SUV. He has been supporting throughout the process until the issuance of the insurance certificate. Highly recommend!

ADVANTAGESDISADVANTAGES


26-02-2022

Deepthi Kumar
  United Arab Emirates

Customer service

Excellent

ADVANTAGESDISADVANTAGES


22-02-2022

Deepthi Kumar
  United Arab Emirates

Customer service

Shobhit kumar helped a lot and made the complete service easy.

ADVANTAGESDISADVANTAGES


20-02-2022

Jahaber
  India

Excellent Customer Service

This is to express my sincere gratitude towards Mr. SHOBHIT who helped and guided throughout the process with multiple affordable options. Keep up the good job Mr. Shobhit.

Thank you again!!!

ADVANTAGESDISADVANTAGES

Advisable Cooperative Delightful Excellent Fast Helpful


18-02-2022

Sana |   Verified
  United Arab Emirates

Decent

It was a wise move to inquire about their health insurance policy; they were quite helpful and client-focused, and provided fantastic service.

ADVANTAGESDISADVANTAGES

Efficient Affordable


09-02-2022

Vishal
  United Arab Emirates

Dishonest and unreliable – Stay away

Yes you guys suggest policies and follow up with prospects only until one buys the policy. And then *poof*, magically disappears, even without closing the loop Policybazaar UAE, time to start looking at customer service seriously.
Bought a car insurance in Dubai and it remains at ‘payment made’. None of the other suggested/promised actions have taken place even in a week

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Misleading Unreliable Untrustworthy


09-02-2022

Chandana
  United Arab Emirates

Dishonest and unreliable

Suggestions & follow up with prospects happen only until one buys the policy. And then *poof*, magically disappears, even without closing the loop #Policybazaar UAE, time to start looking at customer service seriously. And refund my money as money is paid but nothing else done.

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


09-02-2022

Luke |   Verified
  United Arab Emirates

Client-oriented

It was a good decision to ask their health insurance policy they were really cooperative and client-Oriented and delivered excellent services.

ADVANTAGESDISADVANTAGES

Cooperative Excellent


07-02-2022

Baraa
  United Arab Emirates

HORRIBLE. Stay away.

HORRIBLE. HORRIBLE. HORRIBLE.
Please read carefully before you deal with them.

The MOST HORRIBLE company I ever dealt with in my life. And I lived in 7 different countries. But never had a worse experience or been fed lies the way they do it.
They will be very prompt till you make the payment. But thats when you start realizing the trap you fell into.

It all started when i called to ask about a car insurance policy. I was sent a quote by YOGESH. And i was told if i pay now, i will get the policy, guaranteed within 1 hr max, and maybe even less (first big lie!).
The quote had options i wanted changed, and hence i was sent another quote. The second quote had some wrong personal details, so i clarified with agent and pointed them out. He said, the points i mentioned are noted, and that i dont have to worry, because he will fix them on the actual policy before its sent to me (second big lie!).
And btw. During this period of me deciding to buy the policy or not, the agent kept calling me back, and if i call him, he answered promptly. And also we were connected on whatsapp and also he would reply to me right away.

Eventually he sent me the payment link, and i paid.

Thats when the agent disappeared. Calls wise and whatsapp.

He told me max 1 hour and ill get the policy. Which is great for me, because my car is sitting in garage without plate number pending insurance to be registered. So i was eager for the insurance.

But…
I waited 1, 2, 4 hours…. And i did not receive the policy. I call policybazaar on same number i contacted the agent, but this time it only connects to operation centre…. Who so casually tells me its now weekend and nothing will happen to my policy till another 2 days (Monday)!!!!!!!!!!!!!!!

I felt furious and cheated. I wanted to speak to the agent, and was told he finished work and wont come till Monday.

Long story shorter, Monday after a long weekend with me unable to register my car, after calling them because i still did not get the policy, i get told its under process, and they will send it to me within 30 min, and that i will be updated by a call back.
One hour later, exact same lines get fed to me.
Another one hour, another agent, another time i get fed exact same lines.
4th time, when i was mad, and i demanded that i speak to someone beyond operation center, i get told that after i made payment, i cannot speak to an agent anymore, i can only speak to operation center!!!!!! That added more fury in me, and i insisted they dont hang up till i speak to an agent or supervisor…. At which with a very poker face from them i discover their other trick: i was told that i will be put on hold till a supervisor picks up…. that took 20 min (and i bet he just kept phone on table till i give up and hang up from my side, which i did because i was losing my credit).

Tuesday comes, FOURTH DAY since i paid them, and i finally get my policy.
And guess what, the mistakes in the initial policy quote… where still there on the final policy!!!!! Mistakes which would not allow me to register my car!!!!!!!! They really almost gave me a heart attack with all the trouble they were giving me.

Their operation center when i ask him to correct the mistakes, doesnt even know what “coupe car” is.
And i later, next day, find out that he lied to me and didnt raise a case to correct the mistakes!!

And long story short, i had to call them another 20 times, spoke to another 20 agents (Yogesh, Aamer, Harika, Mohit, Vitto, Eknash, Vhanu, etc……..), all told me “just give us 30 min” and “we’ll call you back, promise” and “that supervisor and agents are during lunch hence cant speak to me” and also did the acting like theyre putting me on hold when i insisted to speak to a senior until i hung up.

They all speak and act so nice, but will feed you nothing but lies.

This review, doesnt even mention half the horrible things they did. But this review been long enough.

In short:
my advice, save yourself and run away before you get trapped. There are many other insurance brokers (not going to mention names, because am not here to market them).

But trust me, this company should not be allowed to operate with all the lies and cheating they do with their customers. It boggles me how their ratings most show 5 stars… because after my extensive experience with them, i doubt those reviews. You can try and speak to their operation center. Call more than once, and you’ll see what am talking about and how they all feed the customer the exact same lies and lines.

Fancy and professional exterior, but nothing genuine. Just perfectly curated lines and lies.

(I don’t usually leave a google review. But felt this review had to be told)

BY THE WAY: At time of this review, i have still neither received my policy nor are they accepting to refund me.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy


14-01-2022

Salma
  United Arab Emirates

No response and no respect

Chirta the employee name that deal with me ignoring my messages in WhatsApp after I sales to refund my amount and ignored me while she is online

ADVANTAGESDISADVANTAGES

Disappointing Messy Unprofessional


09-01-2022

Ryan |   Verified
  United Arab Emirates

Attentive

It was convenient to choose their health insurance plan, prices are good and staffs were quite attentive and deliver satisfying services.

ADVANTAGESDISADVANTAGES

Satisfying Affordable


06-12-2021

Predita |   Verified
  United Arab Emirates

The easiest application ever!

Honestly, this application process was from the easiest and fastest application processes I’ve ever dealt with. I applied for their credit card within only 1 minute. Furthermore, I received my credit card after only two days! How amazing they’re!!

ADVANTAGESDISADVANTAGES

Efficient Fast


25-04-2021

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