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Customer Experience

Customer Experience

17 Reviews   •   Bad   •   1/5


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Description

At Pit Pros, we take pride in being your trusted partner for automotive care in Dubai. With a relentless commitment to excellence and a team of skilled professionals, we're dedicated to providing the best auto repair service in Dubai. From routine maintenance to complex repairs, your vehicle's well-being is our priority. Choose Pit Pros for a seamless and top-notch automotive experience that keeps you on the road with confidence.

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  • https://pitpros.ae/
  • +971506075297
  • [email protected]
  • Dubai Investment Park 2, Dubai, United Arab Emirates
  • Dubai Investment Park - 2
  • Dubai (UAE)
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Anna
  United Arab Emirates

Overcharged

My car is running well now, but the experience wasn’t entirely positive. Initially, communication was clear, and charges were approved in advance. However, I was surprised by an unexpected AED1,200 additional charge for the ECM REPAIR (#39131-2B120) on the final invoice, which I was never informed about. This charge felt overpriced and lacked transparency. – I consulted with a few ECM programmers, and they confirmed my suspicions. I was told I was overcharged for unnecessary work that could have been avoided if they had fixed the ECM first. Moreover, I was charged for Spare Key of AED 100 and AED 600 for key programming (which I found out 4-5 times more expensive obviously I was cheated) however, I did not bother myself to get it coz I was told that the key is useless (see screenshot attached) – I will let the consumer rights authority to deal with this garage.

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Dishonest




02-02-2025

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Reviews
Anna
  United Arab Emirates

Overcharged

My car is running well now, but the experience wasn’t entirely positive. Initially, communication was clear, and charges were approved in advance. However, I was surprised by an unexpected AED1,200 additional charge for the ECM REPAIR (#39131-2B120) on the final invoice, which I was never informed about. This charge felt overpriced and lacked transparency. – I consulted with a few ECM programmers, and they confirmed my suspicions. I was told I was overcharged for unnecessary work that could have been avoided if they had fixed the ECM first. Moreover, I was charged for Spare Key of AED 100 and AED 600 for key programming (which I found out 4-5 times more expensive obviously I was cheated) however, I did not bother myself to get it coz I was told that the key is useless (see screenshot attached) – I will let the consumer rights authority to deal with this garage.

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Dishonest




02-02-2025

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