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Customer Experience

Customer Experience

750 Reviews   •   Excellent   •   5/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

73%

Great

20%

Average

3%

Poor

0%

Bad

3%

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Description

Steven Chan and Ruksher Malik opened the first branch of Pastels Salon in the Oasis Centre in 2004. Following a fire in these premises, the business partners relocated the salon to a villa on Al Wasl Road. As the salon’s customer base grew, the duo opened a second salon within the Ritz Carlton Dubai Marina in 2008. As business flourished and client demand grew, the flagship Al Wasl branch was relocated to a spacious villa in 2012, which boasts state-of-the-art styling areas and treatment rooms, as well as client parking. Responding to client demands, in early 2021, the flagship branch was once again refurbished with an improved layout to accommodate the addition of a larger salon space and an exclusive new VIP area. As a result of this expansion, the Mercato branch was closed and staff were relocated.

Each year, the salon’s artistic team creates pioneering in-house photoshoots to showcase their mastery at creating fashion-forward and on-trend hairstyles, which has catapulted the salon to the attention of local and international fashion show organisers. The salon has sponsored several high-profile fashion events including the J Winter Fashion Show in 2013, Fashion Forward Season 6, which took place in October 2015 and the inaugural Public School NYC fashion show in November 2015.The artistic team is also in high demand to style editorial photoshoots for the UAE’s elite publications.

Each member of the Pastels’ team is highly-skilled in his or her chosen area of expertise and the team has trained in well-known salons and training academies all over the world, such as Nicky Clarke, Toni & Guy, Vidal Sassoon, Daniel Galvin, Mahogany, L’Oreal Technical Centre to name but a few.The salon’s hair team undergoes regular training and the salon hosts four international artists a year to train the stylists; so you can be assured that whichever stylist is tasked with creating your latest style, he or she is extremely knowledgeable on the hair industry’s hottest trends and techniques.

Products and Services
  • Hair
  • Nails
  • Beauty
  • Lashes
  • Kerastraight
Location
  • Pastels Salon Jumeirah (Al Wasl) - Al Wasl Road - Dubai - United Arab Emirates

Contact Details
  • https://pastels-salon.com/
  • +97143883534
  • [email protected]
  • 1186 Al Wasl Road Dubai United Arab Emirates
  • Al Wasl
  • Dubai (UAE)
Additional Info

Phone: +97143883397
Phone: +97143995016
Phone: +97158 5917577
Address:
The Ritz Carlton
JBR BRANCH
Dubai
United Arab Emirates

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Reviews

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Latest Reviews
Nesh
  United Arab Emirates

Hair cut and colour

I had the pleasure of meeting Ikhlas today. After a botched haircut and colour from a previous salon, Ikhlas to my rescue and what a treat. Beautiful lady inside and out, she explained every step of every process, she was so quick at observing the damage I had done to my hair and honestly, no matter how many times I try to find nearby salons or most affordable salons, I always end up at pastels for a rescue. Ikhlas was a breath of fresh air and delivered an amazing haircut and colour today. Thank you so much ❤️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Cooperative Clean Decent Client-oriented


09-06-2026

N. Alghanem
  United Arab Emirates

Roots and Hair highlights

I had Tee as a hair stylist and she was excellent and so efficient in her work.

ADVANTAGESDISADVANTAGES

Efficient Excellent Knowledgeable Clean

Expensive


18-02-2025

Roka el hariry
  United Arab Emirates

The worst service ever in hair coloring

I had the worst experience with Pastles salon Jumairah,
the stylist name “Ikhlas” morocon
I showed her the requested hair color to apply and she confirmed that my hair is possible to reach this color, after 4 hours of working on my hair, the result was horrible, my hair base color is the same and yellow highlights in the end of my hair in additional she burnt my hair
1# image ( the requested color)
2# image ( the result after coloring)
3# my original hair before coloring

ADVANTAGESDISADVANTAGES

Awkward Horrible Miserable Terrible Unprofessional Untrustworthy





19-02-2024

Jenny
  United Kingdom

Blonde Highlights with Isabelle

I got my hair done right Isabelle, who is a new stylist at the salon from the Uk. I had a half head of blonde highlights and blunt bob cut. Im so happy with the colour, I haven’t been in love with my hair for ages. She listened to what I wanted, and gave me advice on the colour tone and cut. Have found my new stylist for sure!

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Cooperative Delightful Excellent Fantastic Friendly Helpful Trustworthy Professional Clean Full Service Decent


24-05-2023

Shamim |   Verified
  United Arab Emirates

Affordable

I used their Kerastraight services, and they were quite competent and provided excellent service at a reasonable price.

ADVANTAGESDISADVANTAGES

Fantastic Clean


26-05-2022

Amara |   Verified
  United Arab Emirates

Affordable

I took their Kerastraight services they are highly professional and delivered amazing services, and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Amazing Professional


14-04-2022

Everleigh |   Verified
  United Arab Emirates

Experts

It was a totally satisfying experience with them when tried their beauty services, they were experts and delivered fantastic services.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


08-03-2022

Mina |   Verified
  United Arab Emirates

Best

Their beauty services are the best they were client-oriented people and their services are worth recommendable.

ADVANTAGESDISADVANTAGES

Advisable Client-oriented


04-03-2022

Khushalia |   Verified
  United Arab Emirates

Amazing services!

What I really loved about this salon is that the services provided by them are really amazing. Moreover, their prices are so affordable!

ADVANTAGESDISADVANTAGES

Amazing Affordable


03-02-2022

Naomi |   Verified
  United Arab Emirates

Excellent

I went to them for the hair services and it was good they were efficient and deliver excellent services, I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Satisfying


20-01-2022

Delilah |   Verified
  United Arab Emirates

Well Organized

For the first time I have taken lashes services from this salon and it was good, the salon was all clean and well organized and the services they have delivered were excellent.

ADVANTAGESDISADVANTAGES

Excellent Clean


09-01-2022

Alyssa |   Verified
  United Arab Emirates

Recommended

I have taken their beauty services and it was excellent, they were professional and deliver fantastic services, they are recommendable.

ADVANTAGESDISADVANTAGES

Fantastic Professional


09-12-2021

Kerr |   Verified
  United Arab Emirates

Great!

This salon is so recommendable. I would always come back for more services as I was so satisfied when I tried the nail services provided by them!

ADVANTAGESDISADVANTAGES

Perfect Satisfying


19-11-2021

Rosalie |   Verified
  United Arab Emirates

Welcoming

It was a good experience with them to avail their nail services, they were attentive and welcoming and their services are perfect.

ADVANTAGESDISADVANTAGES

Attentive Perfect


10-11-2021

Querida |   Verified
  United Arab Emirates

Satisfying

I have tried their nail services and it was amazing, they have quickly delivered their services and my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Amazing Fast


03-10-2021

Reagan |   Verified
  United Arab Emirates

Fast

I have tried their hair services and my experience with them was perfect as they have delivered their services quickly and they have made amazing hairstyles.

ADVANTAGESDISADVANTAGES

Amazing Affordable


11-09-2021

Penelope |   Verified
  United Arab Emirates

Amazing

This salon is offering perfect beauty services, I have tried their services and my experience with them was amazing.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


01-09-2021

Aea |   Verified
  United Arab Emirates

Credible!

This beauty salon is offering good services and the staff there is so attentive. No doubt, the prices of the services are somehow higher than other beauty salons but overall, their services are pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


02-08-2021

Fraya |   Verified
  United Arab Emirates

Extremely clean!

This beauty salon was perfect and my experience there was so satisfying. The beauty salon was extremely clean and smells fantastic.

ADVANTAGESDISADVANTAGES

Fantastic Clean


21-07-2021

Uroosa |   Verified
  United Arab Emirates

Fine job!

The staff did a really fine job for me at this beauty salon. The services were really so good. The prices of the services are a little bit expensive but the services are pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


15-07-2021

Leen |   Verified
  United Arab Emirates

Efficient!

I would always love to recommend this beauty salon as the services provided by them are really efficient! Moreover, the prices of the services are beyond compare!

ADVANTAGESDISADVANTAGES

Efficient Excellent


11-07-2021

Arya |   Verified
  United Arab Emirates

Fast

I have tried this salon for nail care services, no doubt their services are satisfying, staffs were efficient and provide quick services but they are not well located and a little expensive too.

ADVANTAGESDISADVANTAGES

Efficient Satisfying

Badly-located Expensive


04-07-2021

Pushpita |   Verified
  United Arab Emirates

Perfect services

The services provided by this beauty salon are really perfect. The staff is so professional and the prices are so affordable. Totally recommended!

ADVANTAGESDISADVANTAGES

Perfect Professional


24-06-2021

Vaicheli |   Verified
  United Arab Emirates

Professional staff

I would always be thankful to the amazing and professional staff working at this salon. When I first went there, they were so welcoming and they treated me so well! Also, they’re so knowledgeable and passionate about their work.

ADVANTAGESDISADVANTAGES

Amazing Professional


16-06-2021

Zariah |   Verified
  United Arab Emirates

Welcoming

I have tried their hair services which I really feel they are providing satisfying services, but they are not well located, though they are friendly and welcoming.

ADVANTAGESDISADVANTAGES

Friendly Satisfying

Badly-located


15-06-2021

Anoshri |   Verified
  United Arab Emirates

Pretty good prices!

The prices of the services provided by this beauty salon are really pretty good. Their prices are lower than most of the beauty salons offering the same services.

ADVANTAGESDISADVANTAGES

Convenient Affordable


06-06-2021

Lavinia |   Verified
  United Arab Emirates

Convenient

The haircutting and hair coloring services at this beauty salon always meet my expectations. I had also been amazed by the cleanliness of the salon. Definitely, I’ll come back to try more services by this perfect salon.

ADVANTAGESDISADVANTAGES

Amazing Perfect


06-04-2021

Anitha |   Verified
  United Arab Emirates

Safe

A really good place for hair and nail services. They have a lot of discounts if you check in their website and follow their Facebook page and you can actually make use of them to get yourself a top quality facilities at really affordable rate as well. I am a huge fan of everything they offer.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive Optimal


30-03-2021

Johann |   Verified
  United Arab Emirates

NIce

Best place to get any haircuts because they will never make any mistake whatsoever. I got this from a coupon and I am really happy that I got my haircut then I will definitely be visiting this place over and over again because of how amazing they are. Love it!

ADVANTAGESDISADVANTAGES

Honest Optimal Affordable


30-03-2021

Wenola |   Verified
  United Arab Emirates

Good salon

I got my lash extension done by them really long time ago and they lasted for a very very long time surprising me. But they are not located in the best area so that is something that you need to be aware of before you get into it. They do have proper treatment room as well as parking if that is something that you need to know about.

ADVANTAGESDISADVANTAGES

Helpful Affordable

Badly-located


29-03-2021

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Reviews
Nesh
  United Arab Emirates

Hair cut and colour

I had the pleasure of meeting Ikhlas today. After a botched haircut and colour from a previous salon, Ikhlas to my rescue and what a treat. Beautiful lady inside and out, she explained every step of every process, she was so quick at observing the damage I had done to my hair and honestly, no matter how many times I try to find nearby salons or most affordable salons, I always end up at pastels for a rescue. Ikhlas was a breath of fresh air and delivered an amazing haircut and colour today. Thank you so much ❤️

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Cooperative Clean Decent Client-oriented


09-06-2026

N. Alghanem
  United Arab Emirates

Roots and Hair highlights

I had Tee as a hair stylist and she was excellent and so efficient in her work.

ADVANTAGESDISADVANTAGES

Efficient Excellent Knowledgeable Clean

Expensive


18-02-2025

Roka el hariry
  United Arab Emirates

The worst service ever in hair coloring

I had the worst experience with Pastles salon Jumairah,
the stylist name “Ikhlas” morocon
I showed her the requested hair color to apply and she confirmed that my hair is possible to reach this color, after 4 hours of working on my hair, the result was horrible, my hair base color is the same and yellow highlights in the end of my hair in additional she burnt my hair
1# image ( the requested color)
2# image ( the result after coloring)
3# my original hair before coloring

ADVANTAGESDISADVANTAGES

Awkward Horrible Miserable Terrible Unprofessional Untrustworthy





19-02-2024

Jenny
  United Kingdom

Blonde Highlights with Isabelle

I got my hair done right Isabelle, who is a new stylist at the salon from the Uk. I had a half head of blonde highlights and blunt bob cut. Im so happy with the colour, I haven’t been in love with my hair for ages. She listened to what I wanted, and gave me advice on the colour tone and cut. Have found my new stylist for sure!

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Cooperative Delightful Excellent Fantastic Friendly Helpful Trustworthy Professional Clean Full Service Decent


24-05-2023

Shamim |   Verified
  United Arab Emirates

Affordable

I used their Kerastraight services, and they were quite competent and provided excellent service at a reasonable price.

ADVANTAGESDISADVANTAGES

Fantastic Clean


26-05-2022

Amara |   Verified
  United Arab Emirates

Affordable

I took their Kerastraight services they are highly professional and delivered amazing services, and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Amazing Professional


14-04-2022

Everleigh |   Verified
  United Arab Emirates

Experts

It was a totally satisfying experience with them when tried their beauty services, they were experts and delivered fantastic services.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


08-03-2022

Mina |   Verified
  United Arab Emirates

Best

Their beauty services are the best they were client-oriented people and their services are worth recommendable.

ADVANTAGESDISADVANTAGES

Advisable Client-oriented


04-03-2022

Khushalia |   Verified
  United Arab Emirates

Amazing services!

What I really loved about this salon is that the services provided by them are really amazing. Moreover, their prices are so affordable!

ADVANTAGESDISADVANTAGES

Amazing Affordable


03-02-2022

Naomi |   Verified
  United Arab Emirates

Excellent

I went to them for the hair services and it was good they were efficient and deliver excellent services, I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Satisfying


20-01-2022

Delilah |   Verified
  United Arab Emirates

Well Organized

For the first time I have taken lashes services from this salon and it was good, the salon was all clean and well organized and the services they have delivered were excellent.

ADVANTAGESDISADVANTAGES

Excellent Clean


09-01-2022

Alyssa |   Verified
  United Arab Emirates

Recommended

I have taken their beauty services and it was excellent, they were professional and deliver fantastic services, they are recommendable.

ADVANTAGESDISADVANTAGES

Fantastic Professional


09-12-2021

Kerr |   Verified
  United Arab Emirates

Great!

This salon is so recommendable. I would always come back for more services as I was so satisfied when I tried the nail services provided by them!

ADVANTAGESDISADVANTAGES

Perfect Satisfying


19-11-2021

Rosalie |   Verified
  United Arab Emirates

Welcoming

It was a good experience with them to avail their nail services, they were attentive and welcoming and their services are perfect.

ADVANTAGESDISADVANTAGES

Attentive Perfect


10-11-2021

Querida |   Verified
  United Arab Emirates

Satisfying

I have tried their nail services and it was amazing, they have quickly delivered their services and my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Amazing Fast


03-10-2021

Reagan |   Verified
  United Arab Emirates

Fast

I have tried their hair services and my experience with them was perfect as they have delivered their services quickly and they have made amazing hairstyles.

ADVANTAGESDISADVANTAGES

Amazing Affordable


11-09-2021

Penelope |   Verified
  United Arab Emirates

Amazing

This salon is offering perfect beauty services, I have tried their services and my experience with them was amazing.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


01-09-2021

Aea |   Verified
  United Arab Emirates

Credible!

This beauty salon is offering good services and the staff there is so attentive. No doubt, the prices of the services are somehow higher than other beauty salons but overall, their services are pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


02-08-2021

Fraya |   Verified
  United Arab Emirates

Extremely clean!

This beauty salon was perfect and my experience there was so satisfying. The beauty salon was extremely clean and smells fantastic.

ADVANTAGESDISADVANTAGES

Fantastic Clean


21-07-2021

Uroosa |   Verified
  United Arab Emirates

Fine job!

The staff did a really fine job for me at this beauty salon. The services were really so good. The prices of the services are a little bit expensive but the services are pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


15-07-2021

Leen |   Verified
  United Arab Emirates

Efficient!

I would always love to recommend this beauty salon as the services provided by them are really efficient! Moreover, the prices of the services are beyond compare!

ADVANTAGESDISADVANTAGES

Efficient Excellent


11-07-2021

Arya |   Verified
  United Arab Emirates

Fast

I have tried this salon for nail care services, no doubt their services are satisfying, staffs were efficient and provide quick services but they are not well located and a little expensive too.

ADVANTAGESDISADVANTAGES

Efficient Satisfying

Badly-located Expensive


04-07-2021

Pushpita |   Verified
  United Arab Emirates

Perfect services

The services provided by this beauty salon are really perfect. The staff is so professional and the prices are so affordable. Totally recommended!

ADVANTAGESDISADVANTAGES

Perfect Professional


24-06-2021

Vaicheli |   Verified
  United Arab Emirates

Professional staff

I would always be thankful to the amazing and professional staff working at this salon. When I first went there, they were so welcoming and they treated me so well! Also, they’re so knowledgeable and passionate about their work.

ADVANTAGESDISADVANTAGES

Amazing Professional


16-06-2021

Zariah |   Verified
  United Arab Emirates

Welcoming

I have tried their hair services which I really feel they are providing satisfying services, but they are not well located, though they are friendly and welcoming.

ADVANTAGESDISADVANTAGES

Friendly Satisfying

Badly-located


15-06-2021

Anoshri |   Verified
  United Arab Emirates

Pretty good prices!

The prices of the services provided by this beauty salon are really pretty good. Their prices are lower than most of the beauty salons offering the same services.

ADVANTAGESDISADVANTAGES

Convenient Affordable


06-06-2021

Lavinia |   Verified
  United Arab Emirates

Convenient

The haircutting and hair coloring services at this beauty salon always meet my expectations. I had also been amazed by the cleanliness of the salon. Definitely, I’ll come back to try more services by this perfect salon.

ADVANTAGESDISADVANTAGES

Amazing Perfect


06-04-2021

Anitha |   Verified
  United Arab Emirates

Safe

A really good place for hair and nail services. They have a lot of discounts if you check in their website and follow their Facebook page and you can actually make use of them to get yourself a top quality facilities at really affordable rate as well. I am a huge fan of everything they offer.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive Optimal


30-03-2021

Johann |   Verified
  United Arab Emirates

NIce

Best place to get any haircuts because they will never make any mistake whatsoever. I got this from a coupon and I am really happy that I got my haircut then I will definitely be visiting this place over and over again because of how amazing they are. Love it!

ADVANTAGESDISADVANTAGES

Honest Optimal Affordable


30-03-2021

Wenola |   Verified
  United Arab Emirates

Good salon

I got my lash extension done by them really long time ago and they lasted for a very very long time surprising me. But they are not located in the best area so that is something that you need to be aware of before you get into it. They do have proper treatment room as well as parking if that is something that you need to know about.

ADVANTAGESDISADVANTAGES

Helpful Affordable

Badly-located


29-03-2021

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