Aiysha   United Arab Emirates

All of my deliveries didn”t come

Scheduled a time and date when to delivery all 4 items, waited a week and still incomplete when they delivered and to add to that they were so late to deliver

03-04-2026

Giorgiana Cardos   United Arab Emirates

Extremely Disappointed – Arrived Damaged

I was really looking forward to this table, as the design is beautiful, but unfortunately the experience has been very disappointing. The table was delivered yesterday, and today I discovered a large, very noticeable damaged area on the wooden edge. It looks like the wood has chipped off and someone attempted to cover it poorly before delivery.

he damage is obvious and should never have passed quality control. It was extremely frustrating to receive a brand-new piece of furniture in this condition.

I have now contacted Pan Home to request a replacement, but this has really taken away from the excitement of my purchase. I truly hope the company resolves this quickly, because the design itself is lovely – but the quality and delivery standards were far below expectations.

11-12-2025

Prasath   United Arab Emirates

Very worst100000%

They deliver after 2 weeks that I order, they change the date by them self. When it’s come many parts missing to fit. When I call customer care no proper respond. After 2 days they bring parts to fit but when they going time they stole some things from the cabinet. They r thief. When I call back to the guy who fix he talk to me rude and doesn’t want to return my things. I call customer care again to chk they said they will check but until now no respond from customer care side. Very bad experiences. Dubai police should monitor this kind of thief. Very very 👎 bad

11-12-2025

Rinad   United Arab Emirates

The worst

I am extremely disappointed and frustrated with the way my refund issue has been handled.
It has now been over a month with absolutely no progress. This level of negligence is unacceptable.

Every time I contact your team, I receive the same scripted response: “We will get back to you” and “You will receive an email.” Yet no one follows up, and no confirmation is ever sent. This repeated lack of action shows a clear disregard for your customers’ time and trust.

08-12-2025

Susan alshareef   United Arab Emirates

Very poor customer service and communication with customer fake promises

I don’t advise the worse customer service ever

30-11-2025

Kristen   Philippines

Late delivery

You buy from them, you ask for it to be delivered and they say yes. They ask you a date and time but yet it’s never followed. You call the driver and they keep lying saying they are on the way but they come 5hours after set time

05-11-2025

Tas Sandler   United Arab Emirates

Ordered 2 items, received 1

Waited 10 days for delivery. They only delivered one item instead of two. My king-size bed went missing, with no updates or follow-ups. Pan Home clearly doesn’t care about customers. Respect yourself and buy elsewhere. I had to go to the Home Centre to order a new bed and pay for express delivery.

22-10-2025

Priya   United Arab Emirates

Paid for express delivery, got issues

I placed an order on 15th Oct and paid an extra 200 AED for express delivery to ensure my furniture would arrive before a Diwali get-together at my home. Pan Home confirmed a Friday delivery.

The items never came. When I called, I was told the delivery was rescheduled for a week later because “someone called and couldn’t get through.” There was no follow-up SMS or email. They took my money for a premium service but failed completely.

As a regular customer, I expected better. The store manager in Al Barsha was unhelpful and offered no solution, only immediately agreeing to cancel my order. The lack of care is astounding.

They failed to deliver a paid service and ruined our festival plans.

18-10-2025

Hasssan   United Arab Emirates

Terrible experience with PAN Home

The Level of tardiness and disrespect from all teams are beyond describing
first they delivered damaged product , then they keep giving false dates , they send the team to install at prayer time and their customer service team is clueless and can do nothing helpful and the management team are either on break , didn’t come to work or they left early or they only available after prayer time. by far the worst purchase experience I have ever had it took them 2 weeks to deliver and install one TV unit

17-10-2025

Marah   Jordan

WORST SERVICE EVER

I placed an order on 27-08-2025, and it took 14 days for delivery. Then the day of delivery, no one called me, so I called the customer care, and apparently, they won’t deliver my order as it’s stained and won’t order it this way! I called at 5 pm, and the customer care agent said that the email was sent to him at 9:00 AM!!!!

1. NO ONE CALLED AND INFORMED ME THAT IT WOULDN’T BE DELIVERED.

2.DIDN’T ISSUE THE REFUND TILL TODAY, AND I KEEP CALLING THE CUSTOMER CARE AND THEY PROMISE TO LET SOMEONE CALL ME, AND NO ONE DOES, AND STILL MY MONEY IS NOT BACK, AND ON THE APP IT SHOWS DELIVERED!!! WHAT A POOR SERVICE AND UNPROFESSIONAL (NOT SURE WHY DO YOU GET A SALARY IF YOU DON’T DO UR JOB???)!!!

I HAVE REGISTERED AN OFFICIAL COMPLAINT AGAINST PAN WITH CONSUMER PROTECTION

15-09-2025

Jilan Pasha   United Arab Emirates

Delivered Damaged Sofa

I am writing to express my deep disappointment and frustration regarding the delivery I received today. I had placed an order for a brand new sofa worth AED 6,400, but what was delivered was a used and damaged showroom display piece completely unacceptable and not what I paid for.

This incident has caused significant stress and inconvenience to me and my family. I had disposed of our old sofa just yesterday to accommodate the new one, leaving us with no seating arrangement at home. We are now forced to sit on the floor in our living room a situation that is both upsetting and avoidable.

To make matters worse, your customer service and escalation teams have shown no empathy or accountability and have refused any reimbursement or even a token of compensation for the distress caused. This reflects poorly on the standards PAN HOME claims to uphold.

29-08-2025

Abby   United Arab Emirates

No show

Did not show up at all, we were expecting them to delivery our new bed and cabinet but no show. We scheduled a delivery in the afternoon and still no show, wasted a full day waiting for them.

26-08-2025

Ali   United Arab Emirates

Order out for delivery – then would not accept to come to the location 

Very Disappointed, i had an order with them, they kept on updating me on WhatsApp that the shipment is coming and asked for the location on both WhatsApp and the app, i was waiting on that delivery the hole day, then at the end of the day the delivery guy told me that he will not come to my location and was not very present to talk to as well, i called the CS, they told me that they can do it the next day, then i got a message telling me that the delivery will be after 4 days, i truly do not understand how such companies can go on and do business with such standard, will not be a client of them at any time in the future.

05-08-2025

Chandima gayann   United Arab Emirates

Disappointed with Delivery Service – Still Waiting for Installation

I’m very disappointed with the delivery experience I’ve had recently.

The items were delivered, but the gadget that was supposed to be installed was not set up. Your team promised to return the next day, so we cancelled our plans and waited—but no one showed up. When we followed up, we were told it was rescheduled because there were no other deliveries in our area that day.

We waited again the next day, only to be told that the gadget was out of stock, so installation couldn’t happen. Now it’s been several days (day 3, 4…) and we’re still not getting a proper update. Customer care keeps giving vague responses, and there’s no clear resolution.

This has been very frustrating and inconvenient. I hope this can be sorted out urgently.

08-07-2025

A. L   United Arab Emirates

Disappointed

I’m extremely disappointed with the lack of communication and poor customer service I’ve experienced regarding my recent order.

I had clearly called your customer service to cancel the order, as the collection date was not feasible due to my travel plans. Despite this, I received a message last Saturday stating the order was ready for collection.

In an attempt to resolve the issue and acting in good faith, I visited your showroom on Sunday — only to be told I couldn’t collect the items because the warehouse was closed. This was a complete waste of my time and energy, especially since I had explicitly requested cancellation from the beginning.

To make matters worse, your showroom staff informed me that the order was never cancelled. This reveals a serious breakdown in communication between your departments.

Customers deserve clear, consistent, and respectful service — especially when we make every effort to communicate properly. I hope this post prompts your team to review how such issues are handled and prevents other customers from going through similar frustrations.

01-07-2025

Sofia |   Verified   United Arab Emirates

Did not deliver on time

We ordered a set from Pan Home, bed, cabinets and dresser. A date and time was scheduled and set, but nothing came on the scheduled time. We said 1pm would be great because we have places to be at night. They ended up coming at 9pm, day was ruined

13-06-2025

Mattia Sala   Italy

No show up to installation

DISASTER!!
Ordered more than 25K furnitures, i booked one week in advance the installation service 3 days before relocating to the new house.
Nobody showed up, I did 10 calls to customer service that was just repeating “someone from the store will contact you asap”, obviously nobody called me untill 9pm!!
I had to install a full house with my tools, with my wife and 70 yo father, it’s unbelivable how unprofessional they are!!
BTW, they also delivered used and dirty items, please go somewhere else to buy your furnitures (Home R Us and Home Centre, no problems at all with product and fast installation)

10-06-2025

Maria Theresa Valiente   United Arab Emirates

Wardrobe cabinet incomplete materia

I was expecting my cabinet delivered today and it was delivered but unfortunately when the open the box of material all screw are not ont the box and they said they cannot find when i ask them if they can do anything about that they said its not there fault and when i tried to call on the no.in the invoice no one answering they should have quality control so they can find out all the material are complete before they deliver all my things are mess in my room and they just leave just like that all the material are lying on the floor i

07-05-2025

Igor K   United Arab Emirates

Late delivery, failed to assemble item

The delivery came 4 hours late. Item was not assembled. The complaint department did not react in a reasonable amount of time.

17-04-2025

Viorel   United Arab Emirates

Dirty

I ordered a bed from Pan Home, but the delivery and installation experience was quite disappointing. The bed arrived dirty, which I believe is completely unacceptable when providing a professional service. I expected the product to be clean and in perfect condition, especially since it’s brand new furniture.

Now I have to arrange dry cleaning myself to fix the issue, which means additional time and money on my part. I hope the company takes this feedback seriously and improves the quality of their service and attention to detail. This experience does not reflect the standards a brand like Pan Home should uphold.

14-04-2025

latasha akbar   Algeria

how i was able to recover my money back.

This unfortunate experience serves as a glaring example of a well-orchestrated scam. I was misled into investing more than $120,500, all the while believing that I was earning significant profits. Yet, when I finally decided to withdraw my earnings, the scammers continually insisted that I pay even more money upfront. Fortunately, I discovered lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮, WhatsApp ‪+1=615=414=15=62. where their supportive and professional staff went above and beyond to ensure that I received my full refund without any further complications.

13-03-2025

Chantel   United Arab Emirates

Terrible experience and bad customer service

It took me over a month to receive my items, no one in customer care can help you with anything, nor do they want to help you with anything, I sent just under 20 emails trying to find a solution, pleading to them that my mattress delivery was critical, but no one responds, and when they respond the ask for your delivery reference and then never respond, delivery slots are non existent, up to 2 weeks waiting period every time you need to reschedule. Customer care in store refuse to give any assistance if you ordered online, I honestly would not recommend purchasing here. If you can, just go with homecentre or someone else. Pan home was my worst experience

01-03-2025

Emad Maximous   United Arab Emirates

Disappointing Experience with Mattress Delivery Service

I feel compelled to share my recent experience with Pan Home regarding my mattress order, which has been nothing short of frustrating and disappointing.

Despite reaching out multiple times about my undelivered order, I’ve been met with empty promises and assurances that never materialized. Each time I followed up, I was told I would receive a resolution or a call back—neither of which occurred. This has caused not only significant inconvenience but also immense frustration.

It’s disheartening to encounter such neglect and unprofessionalism from a company that I expected to uphold quality service standards. I hope that by sharing this review, others can take caution and be aware of the potential issues when placing an order with this company.

If you value timely communication and reliable service, I recommend exploring other options. My experience has certainly made me reconsider my trust in Pan Home.

06-02-2025

Sreevalsan Arundikalathil   United Arab Emirates

EXTREMELY POOR QUALITY FAKE ITEMS

I had purchased a dining table from PAN home two ago. It got bend and their customer service person visited my home and agreed the poor quality of the table and took photograph, agreed to replace. But when contacted again for replaced, they denied. I will NEVER purchase anything from this shop anymore and will share this most unforture and indececent incident to all my friends and relations. Whoever is reading this message, please do not buy anything from this company and do not become pray for their promises. Filthy company 😭😭😭

27-01-2025

perfume bay   United Arab Emirates

The Evolution of Customer-Centric Brands: Pan Emirates Home Furnishings and PerfumeBay Leading the Way in the GCC Market

Pan Emirates Home Furnishings has truly established itself as a leading name in the home furnishings and interior design industry, with a remarkable journey spanning over 29 years. Starting from a single store in Sharjah, the brand’s expansion into the GCC market—both physically through retail stores and digitally via online platforms—is a testament to its commitment to quality and customer satisfaction. The company’s curated selection of global furniture and home accessories is well-suited to meet the diverse and evolving tastes of modern homeowners, helping them create their ideal living spaces. Offering a comprehensive range of products, from soft furnishings to kitchen, lighting, and storage solutions, Pan Emirates continues to set the standard for excellence in the region’s home decor market.

Similarly, brands like PerfumeBay have also made significant strides in the e-commerce space, providing consumers with an expansive selection of perfumes. Just as Pan Emirates curates a diverse range of home furnishings to meet customer needs, Perfume continues to serve fragrance lovers with a variety of authentic and high-quality options, ensuring satisfaction and an exceptional shopping experience. Both brands exemplify innovation and customer-first approaches in their respective markets.

23-01-2025

Angry disappointed   United Arab Emirates

Delivery return misreable

Had purchased their wardrobes the delivery people were horrible while fixing it broke by them and nw when we are talking of return they have an excuse we do not have same piece please come and purchase something else they are just making fool of the customers

05-01-2025

Sara   United Arab Emirates

Customer care response too bad

The product delivering is a big battle and the return is another battle

05-01-2025

Daniel   United Arab Emirates

UE3281679

Very disappointed, my order UE3281679 that was part delivered, no one is replying to my email or complaint. I have messaged on social media, emailed, called and ive been ignored. A complete waste of money!!

28-12-2024

Angry Customer   United Arab Emirates

delivery

Deliverers come whenever they wish, despite the prescheduled date and time. In the time when they are supposed to arrive, they DO NOT! The delivery man keeps changing the time, not telling the truth, which is an absolute joke!

25-11-2024

Faiz Sulaiman   India

Sofa review

I came with my family to pan emirates DFC for purchasing a recliner sofa. The collection of items they have is huge and great. And their customer service is wonderful they guided us throughout the process. The salesperson who helped us is Siddiq who was best at what he’s doing.

23-11-2024

Ambreen   United Arab Emirates

Pan Home Furniture store

Worst experience, they dont reply on emails or have any knowledge about the orders placed online. No delivery information nor they mention out of stock on website. I am still paying them through tabby even though items not received.

05-11-2024

Tracy   United Arab Emirates

Pan Home Stores Is A Scam Store

Pan Home Stores has multiple times now committed fraud and done something that was their fault and then insisted on charging me for it, keeping my money and not taking responsibility for their own mistakes and thereby impacting me financially twice now. I could go into great detail about their fraudulent and deceptive and criminal practices, but suffice to say I’d stay away from them and purchase good somewhere else in Dubai as they can’t be trusted, will screw you over and they are wholly a scam store running a criminal operation posing as something else.

29-10-2024

SChant   United Arab Emirates

Return

We’ve been trying to return something for nearly a month. The company ignores our emails, phone number doesn’t work, I think they could be fraudulent as why else would they ignore our return requests

13-09-2024

Candy Tinoy   United Arab Emirates

Item not delivered

Very untrustworthy, been buying from their store since it’s very affordable. But during my recent purchase, they did not deliver 1 item. Kept calling the call agents, but they are misleading, not even jotting down the complaints being raised to them. Different call agents have answered but always gave vague answers, said they will give a call back but it’s almost a month now they haven’t even bothered to call back. Always giving false assurance. Very very very bad and disappointing experience, not to mention dishonest. Never will I recommend to my friends nor buy from their store ever again!!!

12-09-2024

Mais Alrefaee   United Arab Emirates

very bad call center customer support

Dear I am really disappointed with the call center agents, and this happened with us for the second time and the second online order they are unprofessional and not helpful at all. very bad experiences with online orders delivery and support .

04-09-2024

Megan   United Arab Emirates

Didn’t receive order

I placed an order online and selected 28 August 2024 as the delivery date. It’s now 30 August and haven’t received my order. Not even a phone call. Can’t get through on their customer service line and the online chat is not working. Going to have to drive to a store to find out what is going on. They just take your money and forget about you. Don’t deliver and can’t even call and no way to contact them. Absolutely ridiculous!

30-08-2024

Muhammad Waqas   Pakistan

Staff approach

I am so touched by the excellent customer service by Ms. Elen in furniture section & by Ms. Jenny in the curtain area…. Both are so kind and best in their job… Best Regards….. Muhammad

07-07-2024

Bana   United Arab Emirates

Service

They are dishonest in giving appointments and they keep postponing many times as if there is nothing to do during the day except wait for PAN to arrive and kept happening many times! The product, which is end of the bed bench, arrived in a different color and then we waited for another two days just for the inspection crew to come and to try to convince them that it was a different color with a rude reply from him as well as when we talked to the customer service they replied in an unrespectful way!
We bought a floor lamp which came a little damaged and we wanted to replace the shade with a better one they brought an even worse one than the one which was already damaged! Unprofessional

10-06-2024

Raffaela   Germany

Had to sleep almost 3 months on the floor because bed broke

I purchased a bed with storage and the hydraulic such as almost every piece of the bed, because of the weight and it’s wood broke after the first use.

I had to sleep almost 3 months on the floor until they replaced the bed. This is literally the worst customer experience I’ve ever had! I purchased everything from ikea so far and never had problems, even if there was something to fix, they resolved it super fast without causing a damage. PanHomr instead caused me to sleep almost 3 months on the floor, without bed, and hourd on the phone and nerves which almost led me to a burnout.

I can advice anybody to not buy anything here, bad quality, non existing very poor customer service. You’ll save yourself hours of discussing on the phone because you’re never being called back or already thrown out of the phone line when even just trying to call them and trying to replace 5 times the wrong item …

19-04-2024

Ali   United Arab Emirates

Misleading warranty terms

Sensor of the product (waste bin) I purchased stopped working after 20 days. Pan Homes website mentions under the product description that it has a 2 year warranty but they won’t do anything about it. Response is that this falls under accessories and there is no warranty for accessories. Totally misleading information on Pan Homes part. Don’t fall in this trap of warranty period mentioned on the product page. Post sales online chat doesn’t work and rarely calls are answered. Bad post service and don’t fall for warranty terms mentioned on the product pages.

09-03-2024

Githesh Kumar   Saudi Arabia

Pan Emirates Home Furnishing Riyadh, KSA Fraud

I’ve made an order on Pan Emirates Home Furnishing in Riyadh, KSA on 11-Jan-24, however they failed to do the delivery on the promised date. I was trying to reach out to them, but they never responded to the calls. Finally, I got an email saying that they will refund me. However, it’s now more than 10 days since they offered the refund, which the amount is not yet credited to my account. I’m really frustrated with this Pan emirates furnishing and now approaching the commercial department in Riyadh to take necessary action against this fraudsters.

05-02-2024

Syed Sami   United Arab Emirates

Pan home fraudulent

This is my second experience in 6 years and both time they lie about warranty and claim. Don’t buy at pan home even if the price is low.. Thier customer care won’t pick your calls after sales easily. Please check with customer care about warranty and after sales service before purchase . People on the shop have no clue about warranty and support.

06-01-2024

Andreea   United Arab Emirates

Mattress

Don’t ever ever buy a mattress from this company. We found a bed bug in a new mattress. They don’t take responsibility at all and blame it on the supplier. Absolutely horrible behavior. They pretend they check from their side by sending a poor driver that cannot really understand English to do a quality check. Horrible!!!!!!!!!!!!

23-11-2023

Disappointed   United Arab Emirates

Return policy

Terrible
Purchase item damaged
Customer needs to return item to store.
Customer needs to return to store again to collect cash refund once payment processed.
Waste of customer time for damaged products

04-10-2023

Jelena Damljanovic   United Arab Emirates

Fraud

I have bought a touchless garbage bin, from Pan home, only because it was written 2 years warranty. After less then a month bin broke down. I raised the complain told them, they changed their website and claimed that warranty is not applicable as it is accessory item. Person claiming over the phone to be customer service manager, was so rude and and wouldn’t listen to us, instead hung up a phone?!! I have a photo of the website before it changed.

29-09-2023

Slim Bejaoui   United Arab Emirates

POOR SERVICE

It appears that this might be our final purchase from PAN, as I’m feeling quite disheartened. Upon receiving the sofa and attempting to install it, we discovered that some parts were missing. The installation team left the place in disarray, explaining that they won’t be able to provide the missing parts until tomorrow. This experience has left me truly disappointed.

24-08-2023

Bassem   United Arab Emirates

Scam product

I bought a wardrobe with warranty of 2 years. The product was a scam and the door handle was in plastic and easily broken. I asked for warranty to repair the door handle they told me they don’t have warranty for product sold by amazon even that the warranty was part from the description of product when the product was sold.
This company has the most worst costumer service and the most bad quality

17-06-2023

Maurizio   United Arab Emirates

Warranty and health

I ve bought different items from Panemirates during discount times: specifically a mattress which i ve asked to change due to the back pain provoked to me: the first tome it was changed. the second time i’ e asked to change it due to the continuous pain in my back, it was not changed regardless the fact that the warranty was not yet expired. Panemirates customer service told me that even if their mattress was damaging my back and defective, their internal rules didn’t allow them to replace it. Health condition and satisfaction of their customers are not considered at all!!!! Stay away from them

08-05-2023

Mohammad ullah   United Arab Emirates

Furniture is unsafe and keep away from children

I recently purchased a bed from them and it has been a complete disaster. The edges of the bed are extremely sharp and dangerous. It is not safe for anyone to use, let alone a baby. Both my child and I have been injured by the sharp edges of the bed. I have cut my hand and finger just by fitting the bed sheets and my baby has cut his leg by walking on the edge of the bed.

When we reached out to the customer service team, they were completely unhelpful. They came and had a look at the bed but said they could not do anything about it. Even the management of the company, Anwar Mohammed was unresponsive and refused to exchange the bed. The bed is only one month old and it is still under warranty, but they refuse to take any responsibility for their faulty and dangerous product.

I would strongly advise anyone to stay away from Pan Furniture. Their products are not only poorly designed but also dangerous and can cause harm to anyone who uses them. It is clear that the company is not concerned about the safety of its customers, and if you value your safety, it is best to look for furniture from a more reliable and responsible source.

02-04-2023

Madelyn Abes   Philippines

Pan Emirates deserves 5 stars

I have buying my comforter, blanket and appliances from them. They have very quality and amazing customer support. I needed my bed to get fixed and its easy to contact them. They’re staff are very professional. I recommend them 100 percent. They deserve this rating. Thank you pan emirates for the good service.

27-03-2023

kashif majeed   United Arab Emirates

Poor Service Don’t care Attitude

I bought Entertainment unit from them and took off on monday so they can install, however there were parts missing and they said they will come on tuesday, luckily i was off again but they bring wrong parts again, now my 55 inch tv is lying on floor and been 3 days with zero response
Pretty disappointing

18-01-2023

Nikita Mavani   United Arab Emirates

Best after sale service

They have been always supportive and and issue after purchase, is been resolved

11-01-2023

Baraa fahed   United Arab Emirates

Cant fix their own drawers

I bought a bedroom set from pan emirates (includes bed and drawers set). Upon the first day of delivery and fixing, i tried to use the drawers and it just simply fall when opening the drawers. Long story short after sending 6 teams to fix it (for the sixth time) they brought new drawer. The new drawer also did fall !
Bottom line, they told “ you exceed 14 days of return period we cant do anything. This is the quality of the drawers we have ! But you still have 2 years warranty”. This is ironic, they cant fix the drawer but say you have warranty ! What type of warranty is that ?? What type of company says that this is the quality of drawers we have ! I have a drawer that i cant use because it might fall any minute sitting in my bedroom ! Complete waste of money and poor quality not to mention the bad “maintenance “ team that they send!

25-10-2022

Marian   United Arab Emirates

Very poor lengthy delivery

Very lengthy delivery

28-08-2022

Duncan   United Kingdom

Outdoor furniture

I am very sad to review these 2 chairs as completely unsatisfactory from a strength point of view. I went back to the store having sat on these 2 chairs less than 10 times to show them photos of how they had collapsed. Regardless of being almost unused they informed me that we had had them for more than 6 months so they were no longer guaranteed. Pan Emirates did send someone to see if they could fix them but they fixed 1 by taking off the raffia binding and driving 2 ugly screws in. I was told the other could not be fixed. I paid more than 1200dhs for these chairs which works out at 60dhs for each time we have sat on them. I am so disappointed in the quality and would advise against buying wicker furniture from here.

23-07-2022

Priyanka Kohli   India

Bad quality furniture

Horrible quality of furniture.. Thousands of bed bugs coming in a day of they used worst quality of wood.. Even drawers were broked in 2-3 day of use.. Our health is impacting dealing with this quality of wood.. Warning pls don’t buy this worse things from Pan Emirates in your life.. Stay safe

01-07-2022

Marvin Pinto   India

Worse experience ever

They don’t even deserve a star. Ordered a sofa set on the 29th. Requested to be delivered on the 1st or 2nd but they said they can until the 4th. They come on 4th with just one piece instead of the complete set. They promised to deliver the remaining the next day i.e. the 5th and I specified morning as I could not miss work. I started calling since 10am and must have spoken to at least 10-12 different staff and was put on hold each time at least for a minimum of 10-15 minutes each time. All they kept saying was the driver would come and would lie. When I called the driver he said it’s with someone else. They finally connected me to a rude supervisor who said why didn’t I speak to him earlier and he would call me back in 10 minutes. He as well never called back. A rep called me at 8pm promising it will be delivered on the 6th between 10-11am and still the same drill of lies. Guess they are trained for this and I actually feel bad for the call centre agents because they seem genuinely nice but the co-ordination is the worse ever. Till now nothing and the driver told me it will not be done today. Also to add the piece delivered is smelling real bad and I have raised a complain to replace but again this would take a month maybe looking at them fail to deliver this.

06-04-2022

Jo Owen   United Arab Emirates

SELLING DAMAGED DISPLAY ITEMS AS NEW

Ordered a new lamp via the website. Having previously ordered one of these lamps I know they come in a box with protective packaging. This lamp arrived crudely wrapped in plastic wrap and bubble wrap. Alarm bells immediately went off – I said to the driver “this is not a new lamp!’. Upon opening the lamp it was scratched, dusty, dirty and second hand. After raising a complaint I was promised a new item. They sent another lamp in exactly the same packaging with the same if not more damage. After many many phone calls and being promised a resolution I was told that these were the last items and there were no ‘new’ lamps. I have now been back on the website and they are trying to sell the damaged display items again. UTTERLY DISGUSTING! I eventually did get my money back but can not believe that such a large company would operate in this dishonest and and fraudulent way. They are not advertising these lamps as seconds which clearly they are.

02-04-2022

Russ   United Arab Emirates

No refund for defective products, no call backs.

Purchased a bed frame. Delivered and installed. Fell apart within days. I looked, and the frame has been put together with very short screws insufficient to hold the slats and supports together. Called customer service, first they say not their issue, that I must have been jumping on the bed. Then that no refund is possible as it’s past 3 days delivery (I guess that’s their benchmark for success…). Each and every time I called them, they said they would have someone call me back. No one ever does. When you finally reach a manager, they just offer to send someone to fix it – they clearly don’t listen, the supports are broken, bent, and snapped. No amount of screws will fix it.

This company are full of liars who will do everything they can to avoid talking to you, and blame the customer for their defective products and poor workmanship.

AVOID.

01-04-2022

Rene   United Arab Emirates

Disgusting service

One star would be too much. Placed an order, paid express, told many stories by different staff and item not received as promised. Highly disappointed

04-02-2022

Vishal   United Arab Emirates

Delivery experience

Such a bad delivery experience, never expected this kind of experience from such a good and big brand. so I have purchased furniture items from City Land store on 31st December. As per cashier they said it will be get delivered by 2nd or 4th of January 2022 and I was fine with that. But yesterday on 2nd January I received a call around 12:30 noon that your items are going to be delivered today between 4pm to 7pm. So I cancelled all my plans and I was waiting for my delivery till 6:30PM. At 6:30PM I called to your number to ask exactly when the delivery guys will be here, then they said sir wait let ask City Land team to coordinate regarding this. I received call from City Land saying that at last moment your items going to deliver tomorrow. Since I wasted my day on waiting for delivery again I called customer care, the guy on call after explaining all he said sir don’t worry you will get your delivery today itself. And then also I didn’t get my delivery.
Really disappointed……….

03-01-2022

Raj   India

No response even after payment confirmation

On the advertisement it was mentioned that the delivery will be within 3 days and after payment it says that it will take 10 days and even after consistent calls made no response.Really irritating

16-12-2021

Vanshya |   Verified   United Arab Emirates

More than perfect!

This shop is extremely perfect! The prices of the products available there are affordable and their quality is more than perfect!

01-12-2021

Ali   United Arab Emirates

Amazing service

team was professional and amazing service especially the quality

01-12-2021

Shenouda   Egypt

Great deals

Competitive offers

30-11-2021

Ahmed   United Arab Emirates

Affordable prices

Very good prices comparing to the quality

30-11-2021

Ahmed   United Arab Emirates

Good Customer Service

Professional Team

29-11-2021

N   United Arab Emirates

The worst furniture buying experience ever

I wish I could take away the one star that I had to put in order to write this review. I have had quite a horrible experience with Pan emirates.
They promised delivery within 48 hours, but until the day of delivery no one reached out to finalize the time.
The delivery guy calls out of the blue, at 9.30am on a Weekday and says he will reach in 1 hour to deliver and assemble the bed, with mattress and nightstand.
I tell him that I am in the office, better come in the evening. He says he has other places to cater to, so mine can only be at 10.30am. I reluctantly agree, since I do have my elderly mother at home.
By 11.30am, nothing has happened. I call him up and he says exasperatedly that someone with a big order expects his delivery first (as though I should have divined it somehow). I ask him for a realistic time frame and get told off for enquiring. He rudely says something about 3pm.
From 3pm until 5.30pm, I keep trying to call him, but he keeps disconnecting the line. No response on whatsapp either. I call up customer service and tell them that now I will be available after 7pm. I am in the metro and miss the driver’s calls. As soon as I step out of the metro I return the call. Its only been 15 mins in between the calls, but the driver tell me that since I didn’t pick up the call, they are already enroute to another delivery. And now they don’t know what time they can do my work.
I am furious by this time. I call up customer service and narrate the whole thing. The agent simply says he will try to accommodate my request for 7-9pm timing. I ask to log a complaint against the driver and am told it will be handled and that there’s no reference number**.
My annoyance knows no bounds by this time.
Finally, the delivery guy shows up and with no apologies nor even a hello, he and his mate start putting the bed together.
Without asking me, they take the cover off the mattress and place it on the bed. They have forgotten the screws for the nightstand…uh oh! I tell them to take it back and that a refund be issued.
After they leave, my mother and I find that the mattress is ill fitted to the bed.
I called up to try to arrange for an exchange, since its an unused mattress. But customer service very rudely says, NO. I say, I can even get it sanitized on my own dime and the answer is a blunt NO. If the cover is off, no exchange is possible. I tell CS that the delivery guys removed it without my approval. The answer stands. So am now stuck with a useless mattress….arrrghhh…
For the nightstand, I get a call from the CS and they insist that they have many nightstands in stock and they can get that delivered. I say a flat NO…am done with Pan Emirates. NEVER AGAIN. Cheap furniture, yes, but also Cheap personnel and worse delivery.

P.S. **Customer Service guy was lying. I sent an email to Pan emirates and was given a reference no. for the complaint made.

22-11-2021

Karson |   Verified   United Arab Emirates

Satisfying

Their soft furnishing is good, reliable and good in prices, I am totally satisfied with my experience with pan emirates.

03-11-2021

Vada |   Verified   United Arab Emirates

Affordable

Buying cushions and bed linen was a good idea, quality is perfect and prices are good, overall a satisfying experience.

20-10-2021

Asma |   Verified   United Arab Emirates

Advisable

I purchased fitted cushions and fitted sheets from Pan Emirates; they are of exceptional quality, and the fabric of the sheet is just stunning; I am pleased with my purchase.

29-09-2021

Jubaila |   Verified   United Arab Emirates

Affordable prices

This furniture store is really amazing. The products provided by them are perfect and their prices are affordable.

05-09-2021

Soares |   Verified   United Arab Emirates

Knowledgeable team

The sales team at this furniture store is very knowledgeable. I asked them about some things about the products sold by them and they were very helpful as they answered all my queries immediately.

22-08-2021

Raja |   Verified   United Arab Emirates

Perfect quality

I bought many products from PAN emirates. The quality of the products was perfect and the prices were reasonable.

01-08-2021

Alaya |   Verified   United Arab Emirates

Amazing

I have bought fitted cushions and fitted sheets from here, they are of good quality and the fabric of the sheet is totally amazing, I am satisfied with my purchase from Pan Emirates.

01-08-2021