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Customer Experience

Customer Experience

798 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Efficient Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Reliable Satisfying Solid Professional Affordable Full Service Decent Client-oriented
Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


Excellent

37%

Great

3%

Average

0%

Poor

3%

Bad

58%

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Description

With a legacy that dates back to 1992, Pan Emirates Home Furnishings is one of the most popular brands for home furnishing and interior designing solutions in the region. Started 29 years ago as a single store in Sharjah, today, we are the fastest growing furniture brands in the Middle East with a strong presence all across the GCC market through both brick and mortar and online stores. Our comprehensive collection of furniture and home accessories includes handpicked products from across the globe to suit our customers' evolving needs and tastes, and help them design their dream home.

Products and Services
  • Soft Furnishings
  • Home Decor
  • Kitchen
  • Bathroom
  • Lighting
  • Storage & Utility
Location
Contact Details
  • https://www.panemirates.com/
  • [email protected]
  • Umm Suqeim Rd, AL Barsha, Near Mall of Emirates Dubai United Arab Emirates
  • Umm Suqeim
  • Dubai (UAE)
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Reviews

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Latest Reviews
Bana
  United Arab Emirates

Service

They are dishonest in giving appointments and they keep postponing many times as if there is nothing to do during the day except wait for PAN to arrive and kept happening many times! The product, which is end of the bed bench, arrived in a different color and then we waited for another two days just for the inspection crew to come and to try to convince them that it was a different color with a rude reply from him as well as when we talked to the customer service they replied in an unrespectful way!
We bought a floor lamp which came a little damaged and we wanted to replace the shade with a better one they brought an even worse one than the one which was already damaged! Unprofessional

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


10-06-2024

Raffaela
  Germany

Had to sleep almost 3 months on the floor because bed broke

I purchased a bed with storage and the hydraulic such as almost every piece of the bed, because of the weight and it’s wood broke after the first use.

I had to sleep almost 3 months on the floor until they replaced the bed. This is literally the worst customer experience I’ve ever had! I purchased everything from ikea so far and never had problems, even if there was something to fix, they resolved it super fast without causing a damage. PanHomr instead caused me to sleep almost 3 months on the floor, without bed, and hourd on the phone and nerves which almost led me to a burnout.

I can advice anybody to not buy anything here, bad quality, non existing very poor customer service. You’ll save yourself hours of discussing on the phone because you’re never being called back or already thrown out of the phone line when even just trying to call them and trying to replace 5 times the wrong item …

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


19-04-2024

Ali
  United Arab Emirates

Misleading warranty terms

Sensor of the product (waste bin) I purchased stopped working after 20 days. Pan Homes website mentions under the product description that it has a 2 year warranty but they won’t do anything about it. Response is that this falls under accessories and there is no warranty for accessories. Totally misleading information on Pan Homes part. Don’t fall in this trap of warranty period mentioned on the product page. Post sales online chat doesn’t work and rarely calls are answered. Bad post service and don’t fall for warranty terms mentioned on the product pages.

ADVANTAGESDISADVANTAGES

Dishonest Misleading


09-03-2024

Githesh Kumar
  Saudi Arabia

Pan Emirates Home Furnishing Riyadh, KSA Fraud

I’ve made an order on Pan Emirates Home Furnishing in Riyadh, KSA on 11-Jan-24, however they failed to do the delivery on the promised date. I was trying to reach out to them, but they never responded to the calls. Finally, I got an email saying that they will refund me. However, it’s now more than 10 days since they offered the refund, which the amount is not yet credited to my account. I’m really frustrated with this Pan emirates furnishing and now approaching the commercial department in Riyadh to take necessary action against this fraudsters.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent


05-02-2024

Syed Sami
  United Arab Emirates

Pan home fraudulent

This is my second experience in 6 years and both time they lie about warranty and claim. Don’t buy at pan home even if the price is low.. Thier customer care won’t pick your calls after sales easily. Please check with customer care about warranty and after sales service before purchase . People on the shop have no clue about warranty and support.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Misleading Unpleasant Unprofessional


06-01-2024

Andreea
  United Arab Emirates

Mattress

Don’t ever ever buy a mattress from this company. We found a bed bug in a new mattress. They don’t take responsibility at all and blame it on the supplier. Absolutely horrible behavior. They pretend they check from their side by sending a poor driver that cannot really understand English to do a quality check. Horrible!!!!!!!!!!!!

ADVANTAGESDISADVANTAGES

Dirty Unprofessional Unreliable Untrustworthy Not Client-oriented


23-11-2023

Disappointed
  United Arab Emirates

Return policy

Terrible
Purchase item damaged
Customer needs to return item to store.
Customer needs to return to store again to collect cash refund once payment processed.
Waste of customer time for damaged products

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


04-10-2023

Jelena Damljanovic
  United Arab Emirates

Fraud

I have bought a touchless garbage bin, from Pan home, only because it was written 2 years warranty. After less then a month bin broke down. I raised the complain told them, they changed their website and claimed that warranty is not applicable as it is accessory item. Person claiming over the phone to be customer service manager, was so rude and and wouldn’t listen to us, instead hung up a phone?!! I have a photo of the website before it changed.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty



29-09-2023

Slim Bejaoui
  United Arab Emirates

POOR SERVICE

It appears that this might be our final purchase from PAN, as I’m feeling quite disheartened. Upon receiving the sofa and attempting to install it, we discovered that some parts were missing. The installation team left the place in disarray, explaining that they won’t be able to provide the missing parts until tomorrow. This experience has left me truly disappointed.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Untrustworthy



24-08-2023

Bassem
  United Arab Emirates

Scam product

I bought a wardrobe with warranty of 2 years. The product was a scam and the door handle was in plastic and easily broken. I asked for warranty to repair the door handle they told me they don’t have warranty for product sold by amazon even that the warranty was part from the description of product when the product was sold.
This company has the most worst costumer service and the most bad quality

ADVANTAGESDISADVANTAGES

Horrible


17-06-2023

Maurizio
  United Arab Emirates

Warranty and health

I ve bought different items from Panemirates during discount times: specifically a mattress which i ve asked to change due to the back pain provoked to me: the first tome it was changed. the second time i’ e asked to change it due to the continuous pain in my back, it was not changed regardless the fact that the warranty was not yet expired. Panemirates customer service told me that even if their mattress was damaging my back and defective, their internal rules didn’t allow them to replace it. Health condition and satisfaction of their customers are not considered at all!!!! Stay away from them

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fraudulent Rude Terrible Unreliable


08-05-2023

Mohammad ullah
  United Arab Emirates

Furniture is unsafe and keep away from children

I recently purchased a bed from them and it has been a complete disaster. The edges of the bed are extremely sharp and dangerous. It is not safe for anyone to use, let alone a baby. Both my child and I have been injured by the sharp edges of the bed. I have cut my hand and finger just by fitting the bed sheets and my baby has cut his leg by walking on the edge of the bed.

When we reached out to the customer service team, they were completely unhelpful. They came and had a look at the bed but said they could not do anything about it. Even the management of the company, Anwar Mohammed was unresponsive and refused to exchange the bed. The bed is only one month old and it is still under warranty, but they refuse to take any responsibility for their faulty and dangerous product.

I would strongly advise anyone to stay away from Pan Furniture. Their products are not only poorly designed but also dangerous and can cause harm to anyone who uses them. It is clear that the company is not concerned about the safety of its customers, and if you value your safety, it is best to look for furniture from a more reliable and responsible source.

ADVANTAGESDISADVANTAGES

Dangerous


02-04-2023

Madelyn Abes
  Philippines

Pan Emirates deserves 5 stars

I have buying my comforter, blanket and appliances from them. They have very quality and amazing customer support. I needed my bed to get fixed and its easy to contact them. They’re staff are very professional. I recommend them 100 percent. They deserve this rating. Thank you pan emirates for the good service.

ADVANTAGESDISADVANTAGES

Competent Convenient Cooperative Credible Helpful Honest Impressive Full Service Decent Client-oriented


27-03-2023

kashif majeed
  United Arab Emirates

Poor Service Don’t care Attitude

I bought Entertainment unit from them and took off on monday so they can install, however there were parts missing and they said they will come on tuesday, luckily i was off again but they bring wrong parts again, now my 55 inch tv is lying on floor and been 3 days with zero response
Pretty disappointing

ADVANTAGESDISADVANTAGES

Affordable

Disappointing


18-01-2023

Nikita Mavani
  United Arab Emirates

Best after sale service

They have been always supportive and and issue after purchase, is been resolved

ADVANTAGESDISADVANTAGES

Advisable Attentive Efficient Friendly Helpful Outstanding Affordable


11-01-2023

Baraa fahed
  United Arab Emirates

Cant fix their own drawers

I bought a bedroom set from pan emirates (includes bed and drawers set). Upon the first day of delivery and fixing, i tried to use the drawers and it just simply fall when opening the drawers. Long story short after sending 6 teams to fix it (for the sixth time) they brought new drawer. The new drawer also did fall !
Bottom line, they told “ you exceed 14 days of return period we cant do anything. This is the quality of the drawers we have ! But you still have 2 years warranty”. This is ironic, they cant fix the drawer but say you have warranty ! What type of warranty is that ?? What type of company says that this is the quality of drawers we have ! I have a drawer that i cant use because it might fall any minute sitting in my bedroom ! Complete waste of money and poor quality not to mention the bad “maintenance “ team that they send!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Rude Unreliable Not Client-oriented


25-10-2022

Marian
  United Arab Emirates

Very poor lengthy delivery

Very lengthy delivery

ADVANTAGESDISADVANTAGES


28-08-2022

Duncan
  United Kingdom

Outdoor furniture

I am very sad to review these 2 chairs as completely unsatisfactory from a strength point of view. I went back to the store having sat on these 2 chairs less than 10 times to show them photos of how they had collapsed. Regardless of being almost unused they informed me that we had had them for more than 6 months so they were no longer guaranteed. Pan Emirates did send someone to see if they could fix them but they fixed 1 by taking off the raffia binding and driving 2 ugly screws in. I was told the other could not be fixed. I paid more than 1200dhs for these chairs which works out at 60dhs for each time we have sat on them. I am so disappointed in the quality and would advise against buying wicker furniture from here.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented






23-07-2022

Priyanka Kohli
  India

Bad quality furniture

Horrible quality of furniture.. Thousands of bed bugs coming in a day of they used worst quality of wood.. Even drawers were broked in 2-3 day of use.. Our health is impacting dealing with this quality of wood.. Warning pls don’t buy this worse things from Pan Emirates in your life.. Stay safe

ADVANTAGESDISADVANTAGES

Terrible



01-07-2022

Marvin Pinto
  India

Worse experience ever

They don’t even deserve a star. Ordered a sofa set on the 29th. Requested to be delivered on the 1st or 2nd but they said they can until the 4th. They come on 4th with just one piece instead of the complete set. They promised to deliver the remaining the next day i.e. the 5th and I specified morning as I could not miss work. I started calling since 10am and must have spoken to at least 10-12 different staff and was put on hold each time at least for a minimum of 10-15 minutes each time. All they kept saying was the driver would come and would lie. When I called the driver he said it’s with someone else. They finally connected me to a rude supervisor who said why didn’t I speak to him earlier and he would call me back in 10 minutes. He as well never called back. A rep called me at 8pm promising it will be delivered on the 6th between 10-11am and still the same drill of lies. Guess they are trained for this and I actually feel bad for the call centre agents because they seem genuinely nice but the co-ordination is the worse ever. Till now nothing and the driver told me it will not be done today. Also to add the piece delivered is smelling real bad and I have raised a complain to replace but again this would take a month maybe looking at them fail to deliver this.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Inattentive Misleading Rude Unpleasant Unprofessional Unreliable Untrustworthy


06-04-2022

Jo Owen
  United Arab Emirates

SELLING DAMAGED DISPLAY ITEMS AS NEW

Ordered a new lamp via the website. Having previously ordered one of these lamps I know they come in a box with protective packaging. This lamp arrived crudely wrapped in plastic wrap and bubble wrap. Alarm bells immediately went off – I said to the driver “this is not a new lamp!’. Upon opening the lamp it was scratched, dusty, dirty and second hand. After raising a complaint I was promised a new item. They sent another lamp in exactly the same packaging with the same if not more damage. After many many phone calls and being promised a resolution I was told that these were the last items and there were no ‘new’ lamps. I have now been back on the website and they are trying to sell the damaged display items again. UTTERLY DISGUSTING! I eventually did get my money back but can not believe that such a large company would operate in this dishonest and and fraudulent way. They are not advertising these lamps as seconds which clearly they are.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Fraudulent Incompetent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


02-04-2022

Russ
  United Arab Emirates

No refund for defective products, no call backs.

Purchased a bed frame. Delivered and installed. Fell apart within days. I looked, and the frame has been put together with very short screws insufficient to hold the slats and supports together. Called customer service, first they say not their issue, that I must have been jumping on the bed. Then that no refund is possible as it’s past 3 days delivery (I guess that’s their benchmark for success…). Each and every time I called them, they said they would have someone call me back. No one ever does. When you finally reach a manager, they just offer to send someone to fix it – they clearly don’t listen, the supports are broken, bent, and snapped. No amount of screws will fix it.

This company are full of liars who will do everything they can to avoid talking to you, and blame the customer for their defective products and poor workmanship.

AVOID.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Incompetent Misleading Unprofessional Unreliable Untrustworthy


01-04-2022

Rene
  United Arab Emirates

Disgusting service

One star would be too much. Placed an order, paid express, told many stories by different staff and item not received as promised. Highly disappointed

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Terrible Unpleasant Unprofessional Unreliable


04-02-2022

Vishal
  United Arab Emirates

Delivery experience

Such a bad delivery experience, never expected this kind of experience from such a good and big brand. so I have purchased furniture items from City Land store on 31st December. As per cashier they said it will be get delivered by 2nd or 4th of January 2022 and I was fine with that. But yesterday on 2nd January I received a call around 12:30 noon that your items are going to be delivered today between 4pm to 7pm. So I cancelled all my plans and I was waiting for my delivery till 6:30PM. At 6:30PM I called to your number to ask exactly when the delivery guys will be here, then they said sir wait let ask City Land team to coordinate regarding this. I received call from City Land saying that at last moment your items going to deliver tomorrow. Since I wasted my day on waiting for delivery again I called customer care, the guy on call after explaining all he said sir don’t worry you will get your delivery today itself. And then also I didn’t get my delivery.
Really disappointed……….

ADVANTAGESDISADVANTAGES

Amazing Solid Affordable

Disappointing Unprofessional


03-01-2022

Raj
  India

No response even after payment confirmation

On the advertisement it was mentioned that the delivery will be within 3 days and after payment it says that it will take 10 days and even after consistent calls made no response.Really irritating

ADVANTAGESDISADVANTAGES

Unprofessional Not Client-oriented


16-12-2021

Vanshya |   Verified
  United Arab Emirates

More than perfect!

This shop is extremely perfect! The prices of the products available there are affordable and their quality is more than perfect!

ADVANTAGESDISADVANTAGES

Perfect Affordable


01-12-2021

Ali
  United Arab Emirates

Amazing service

team was professional and amazing service especially the quality

ADVANTAGESDISADVANTAGES

Professional


01-12-2021

Shenouda
  Egypt

Great deals

Competitive offers

ADVANTAGESDISADVANTAGES

Amazing


30-11-2021

Ahmed
  United Arab Emirates

Affordable prices

Very good prices comparing to the quality

ADVANTAGESDISADVANTAGES

Competent


30-11-2021

Ahmed
  United Arab Emirates

Good Customer Service

Professional Team

ADVANTAGESDISADVANTAGES

Client-oriented


29-11-2021

N
  United Arab Emirates

The worst furniture buying experience ever

I wish I could take away the one star that I had to put in order to write this review. I have had quite a horrible experience with Pan emirates.
They promised delivery within 48 hours, but until the day of delivery no one reached out to finalize the time.
The delivery guy calls out of the blue, at 9.30am on a Weekday and says he will reach in 1 hour to deliver and assemble the bed, with mattress and nightstand.
I tell him that I am in the office, better come in the evening. He says he has other places to cater to, so mine can only be at 10.30am. I reluctantly agree, since I do have my elderly mother at home.
By 11.30am, nothing has happened. I call him up and he says exasperatedly that someone with a big order expects his delivery first (as though I should have divined it somehow). I ask him for a realistic time frame and get told off for enquiring. He rudely says something about 3pm.
From 3pm until 5.30pm, I keep trying to call him, but he keeps disconnecting the line. No response on whatsapp either. I call up customer service and tell them that now I will be available after 7pm. I am in the metro and miss the driver’s calls. As soon as I step out of the metro I return the call. Its only been 15 mins in between the calls, but the driver tell me that since I didn’t pick up the call, they are already enroute to another delivery. And now they don’t know what time they can do my work.
I am furious by this time. I call up customer service and narrate the whole thing. The agent simply says he will try to accommodate my request for 7-9pm timing. I ask to log a complaint against the driver and am told it will be handled and that there’s no reference number**.
My annoyance knows no bounds by this time.
Finally, the delivery guy shows up and with no apologies nor even a hello, he and his mate start putting the bed together.
Without asking me, they take the cover off the mattress and place it on the bed. They have forgotten the screws for the nightstand…uh oh! I tell them to take it back and that a refund be issued.
After they leave, my mother and I find that the mattress is ill fitted to the bed.
I called up to try to arrange for an exchange, since its an unused mattress. But customer service very rudely says, NO. I say, I can even get it sanitized on my own dime and the answer is a blunt NO. If the cover is off, no exchange is possible. I tell CS that the delivery guys removed it without my approval. The answer stands. So am now stuck with a useless mattress….arrrghhh…
For the nightstand, I get a call from the CS and they insist that they have many nightstands in stock and they can get that delivered. I say a flat NO…am done with Pan Emirates. NEVER AGAIN. Cheap furniture, yes, but also Cheap personnel and worse delivery.

P.S. **Customer Service guy was lying. I sent an email to Pan emirates and was given a reference no. for the complaint made.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Unprofessional Not Client-oriented


22-11-2021

Karson |   Verified
  United Arab Emirates

Satisfying

Their soft furnishing is good, reliable and good in prices, I am totally satisfied with my experience with pan emirates.

ADVANTAGESDISADVANTAGES

Reliable Affordable


03-11-2021

Vada |   Verified
  United Arab Emirates

Affordable

Buying cushions and bed linen was a good idea, quality is perfect and prices are good, overall a satisfying experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


20-10-2021

Asma |   Verified
  United Arab Emirates

Advisable

I purchased fitted cushions and fitted sheets from Pan Emirates; they are of exceptional quality, and the fabric of the sheet is just stunning; I am pleased with my purchase.

ADVANTAGESDISADVANTAGES

Amazing Friendly


29-09-2021

Jubaila |   Verified
  United Arab Emirates

Affordable prices

This furniture store is really amazing. The products provided by them are perfect and their prices are affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


05-09-2021

Soares |   Verified
  United Arab Emirates

Knowledgeable team

The sales team at this furniture store is very knowledgeable. I asked them about some things about the products sold by them and they were very helpful as they answered all my queries immediately.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


22-08-2021

Raja |   Verified
  United Arab Emirates

Perfect quality

I bought many products from PAN emirates. The quality of the products was perfect and the prices were reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Affordable


01-08-2021

Alaya |   Verified
  United Arab Emirates

Amazing

I have bought fitted cushions and fitted sheets from here, they are of good quality and the fabric of the sheet is totally amazing, I am satisfied with my purchase from Pan Emirates.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


01-08-2021

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Reviews
Bana
  United Arab Emirates

Service

They are dishonest in giving appointments and they keep postponing many times as if there is nothing to do during the day except wait for PAN to arrive and kept happening many times! The product, which is end of the bed bench, arrived in a different color and then we waited for another two days just for the inspection crew to come and to try to convince them that it was a different color with a rude reply from him as well as when we talked to the customer service they replied in an unrespectful way!
We bought a floor lamp which came a little damaged and we wanted to replace the shade with a better one they brought an even worse one than the one which was already damaged! Unprofessional

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


10-06-2024

Raffaela
  Germany

Had to sleep almost 3 months on the floor because bed broke

I purchased a bed with storage and the hydraulic such as almost every piece of the bed, because of the weight and it’s wood broke after the first use.

I had to sleep almost 3 months on the floor until they replaced the bed. This is literally the worst customer experience I’ve ever had! I purchased everything from ikea so far and never had problems, even if there was something to fix, they resolved it super fast without causing a damage. PanHomr instead caused me to sleep almost 3 months on the floor, without bed, and hourd on the phone and nerves which almost led me to a burnout.

I can advice anybody to not buy anything here, bad quality, non existing very poor customer service. You’ll save yourself hours of discussing on the phone because you’re never being called back or already thrown out of the phone line when even just trying to call them and trying to replace 5 times the wrong item …

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Ridiculous Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


19-04-2024

Ali
  United Arab Emirates

Misleading warranty terms

Sensor of the product (waste bin) I purchased stopped working after 20 days. Pan Homes website mentions under the product description that it has a 2 year warranty but they won’t do anything about it. Response is that this falls under accessories and there is no warranty for accessories. Totally misleading information on Pan Homes part. Don’t fall in this trap of warranty period mentioned on the product page. Post sales online chat doesn’t work and rarely calls are answered. Bad post service and don’t fall for warranty terms mentioned on the product pages.

ADVANTAGESDISADVANTAGES

Dishonest Misleading


09-03-2024

Githesh Kumar
  Saudi Arabia

Pan Emirates Home Furnishing Riyadh, KSA Fraud

I’ve made an order on Pan Emirates Home Furnishing in Riyadh, KSA on 11-Jan-24, however they failed to do the delivery on the promised date. I was trying to reach out to them, but they never responded to the calls. Finally, I got an email saying that they will refund me. However, it’s now more than 10 days since they offered the refund, which the amount is not yet credited to my account. I’m really frustrated with this Pan emirates furnishing and now approaching the commercial department in Riyadh to take necessary action against this fraudsters.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent


05-02-2024

Syed Sami
  United Arab Emirates

Pan home fraudulent

This is my second experience in 6 years and both time they lie about warranty and claim. Don’t buy at pan home even if the price is low.. Thier customer care won’t pick your calls after sales easily. Please check with customer care about warranty and after sales service before purchase . People on the shop have no clue about warranty and support.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Misleading Unpleasant Unprofessional


06-01-2024

Andreea
  United Arab Emirates

Mattress

Don’t ever ever buy a mattress from this company. We found a bed bug in a new mattress. They don’t take responsibility at all and blame it on the supplier. Absolutely horrible behavior. They pretend they check from their side by sending a poor driver that cannot really understand English to do a quality check. Horrible!!!!!!!!!!!!

ADVANTAGESDISADVANTAGES

Dirty Unprofessional Unreliable Untrustworthy Not Client-oriented


23-11-2023

Disappointed
  United Arab Emirates

Return policy

Terrible
Purchase item damaged
Customer needs to return item to store.
Customer needs to return to store again to collect cash refund once payment processed.
Waste of customer time for damaged products

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented


04-10-2023

Jelena Damljanovic
  United Arab Emirates

Fraud

I have bought a touchless garbage bin, from Pan home, only because it was written 2 years warranty. After less then a month bin broke down. I raised the complain told them, they changed their website and claimed that warranty is not applicable as it is accessory item. Person claiming over the phone to be customer service manager, was so rude and and wouldn’t listen to us, instead hung up a phone?!! I have a photo of the website before it changed.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty



29-09-2023

Slim Bejaoui
  United Arab Emirates

POOR SERVICE

It appears that this might be our final purchase from PAN, as I’m feeling quite disheartened. Upon receiving the sofa and attempting to install it, we discovered that some parts were missing. The installation team left the place in disarray, explaining that they won’t be able to provide the missing parts until tomorrow. This experience has left me truly disappointed.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Untrustworthy



24-08-2023

Bassem
  United Arab Emirates

Scam product

I bought a wardrobe with warranty of 2 years. The product was a scam and the door handle was in plastic and easily broken. I asked for warranty to repair the door handle they told me they don’t have warranty for product sold by amazon even that the warranty was part from the description of product when the product was sold.
This company has the most worst costumer service and the most bad quality

ADVANTAGESDISADVANTAGES

Horrible


17-06-2023

Maurizio
  United Arab Emirates

Warranty and health

I ve bought different items from Panemirates during discount times: specifically a mattress which i ve asked to change due to the back pain provoked to me: the first tome it was changed. the second time i’ e asked to change it due to the continuous pain in my back, it was not changed regardless the fact that the warranty was not yet expired. Panemirates customer service told me that even if their mattress was damaging my back and defective, their internal rules didn’t allow them to replace it. Health condition and satisfaction of their customers are not considered at all!!!! Stay away from them

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fraudulent Rude Terrible Unreliable


08-05-2023

Mohammad ullah
  United Arab Emirates

Furniture is unsafe and keep away from children

I recently purchased a bed from them and it has been a complete disaster. The edges of the bed are extremely sharp and dangerous. It is not safe for anyone to use, let alone a baby. Both my child and I have been injured by the sharp edges of the bed. I have cut my hand and finger just by fitting the bed sheets and my baby has cut his leg by walking on the edge of the bed.

When we reached out to the customer service team, they were completely unhelpful. They came and had a look at the bed but said they could not do anything about it. Even the management of the company, Anwar Mohammed was unresponsive and refused to exchange the bed. The bed is only one month old and it is still under warranty, but they refuse to take any responsibility for their faulty and dangerous product.

I would strongly advise anyone to stay away from Pan Furniture. Their products are not only poorly designed but also dangerous and can cause harm to anyone who uses them. It is clear that the company is not concerned about the safety of its customers, and if you value your safety, it is best to look for furniture from a more reliable and responsible source.

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Dangerous


02-04-2023

Madelyn Abes
  Philippines

Pan Emirates deserves 5 stars

I have buying my comforter, blanket and appliances from them. They have very quality and amazing customer support. I needed my bed to get fixed and its easy to contact them. They’re staff are very professional. I recommend them 100 percent. They deserve this rating. Thank you pan emirates for the good service.

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Competent Convenient Cooperative Credible Helpful Honest Impressive Full Service Decent Client-oriented


27-03-2023

kashif majeed
  United Arab Emirates

Poor Service Don’t care Attitude

I bought Entertainment unit from them and took off on monday so they can install, however there were parts missing and they said they will come on tuesday, luckily i was off again but they bring wrong parts again, now my 55 inch tv is lying on floor and been 3 days with zero response
Pretty disappointing

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Affordable

Disappointing


18-01-2023

Nikita Mavani
  United Arab Emirates

Best after sale service

They have been always supportive and and issue after purchase, is been resolved

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Advisable Attentive Efficient Friendly Helpful Outstanding Affordable


11-01-2023

Baraa fahed
  United Arab Emirates

Cant fix their own drawers

I bought a bedroom set from pan emirates (includes bed and drawers set). Upon the first day of delivery and fixing, i tried to use the drawers and it just simply fall when opening the drawers. Long story short after sending 6 teams to fix it (for the sixth time) they brought new drawer. The new drawer also did fall !
Bottom line, they told “ you exceed 14 days of return period we cant do anything. This is the quality of the drawers we have ! But you still have 2 years warranty”. This is ironic, they cant fix the drawer but say you have warranty ! What type of warranty is that ?? What type of company says that this is the quality of drawers we have ! I have a drawer that i cant use because it might fall any minute sitting in my bedroom ! Complete waste of money and poor quality not to mention the bad “maintenance “ team that they send!

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Disappointing Dishonest Rude Unreliable Not Client-oriented


25-10-2022

Marian
  United Arab Emirates

Very poor lengthy delivery

Very lengthy delivery

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28-08-2022

Duncan
  United Kingdom

Outdoor furniture

I am very sad to review these 2 chairs as completely unsatisfactory from a strength point of view. I went back to the store having sat on these 2 chairs less than 10 times to show them photos of how they had collapsed. Regardless of being almost unused they informed me that we had had them for more than 6 months so they were no longer guaranteed. Pan Emirates did send someone to see if they could fix them but they fixed 1 by taking off the raffia binding and driving 2 ugly screws in. I was told the other could not be fixed. I paid more than 1200dhs for these chairs which works out at 60dhs for each time we have sat on them. I am so disappointed in the quality and would advise against buying wicker furniture from here.

ADVANTAGESDISADVANTAGES

Disappointing Not Client-oriented






23-07-2022

Priyanka Kohli
  India

Bad quality furniture

Horrible quality of furniture.. Thousands of bed bugs coming in a day of they used worst quality of wood.. Even drawers were broked in 2-3 day of use.. Our health is impacting dealing with this quality of wood.. Warning pls don’t buy this worse things from Pan Emirates in your life.. Stay safe

ADVANTAGESDISADVANTAGES

Terrible



01-07-2022

Marvin Pinto
  India

Worse experience ever

They don’t even deserve a star. Ordered a sofa set on the 29th. Requested to be delivered on the 1st or 2nd but they said they can until the 4th. They come on 4th with just one piece instead of the complete set. They promised to deliver the remaining the next day i.e. the 5th and I specified morning as I could not miss work. I started calling since 10am and must have spoken to at least 10-12 different staff and was put on hold each time at least for a minimum of 10-15 minutes each time. All they kept saying was the driver would come and would lie. When I called the driver he said it’s with someone else. They finally connected me to a rude supervisor who said why didn’t I speak to him earlier and he would call me back in 10 minutes. He as well never called back. A rep called me at 8pm promising it will be delivered on the 6th between 10-11am and still the same drill of lies. Guess they are trained for this and I actually feel bad for the call centre agents because they seem genuinely nice but the co-ordination is the worse ever. Till now nothing and the driver told me it will not be done today. Also to add the piece delivered is smelling real bad and I have raised a complain to replace but again this would take a month maybe looking at them fail to deliver this.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Inattentive Misleading Rude Unpleasant Unprofessional Unreliable Untrustworthy


06-04-2022

Jo Owen
  United Arab Emirates

SELLING DAMAGED DISPLAY ITEMS AS NEW

Ordered a new lamp via the website. Having previously ordered one of these lamps I know they come in a box with protective packaging. This lamp arrived crudely wrapped in plastic wrap and bubble wrap. Alarm bells immediately went off – I said to the driver “this is not a new lamp!’. Upon opening the lamp it was scratched, dusty, dirty and second hand. After raising a complaint I was promised a new item. They sent another lamp in exactly the same packaging with the same if not more damage. After many many phone calls and being promised a resolution I was told that these were the last items and there were no ‘new’ lamps. I have now been back on the website and they are trying to sell the damaged display items again. UTTERLY DISGUSTING! I eventually did get my money back but can not believe that such a large company would operate in this dishonest and and fraudulent way. They are not advertising these lamps as seconds which clearly they are.

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Dirty Disappointing Dishonest Fake Fraudulent Incompetent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


02-04-2022

Russ
  United Arab Emirates

No refund for defective products, no call backs.

Purchased a bed frame. Delivered and installed. Fell apart within days. I looked, and the frame has been put together with very short screws insufficient to hold the slats and supports together. Called customer service, first they say not their issue, that I must have been jumping on the bed. Then that no refund is possible as it’s past 3 days delivery (I guess that’s their benchmark for success…). Each and every time I called them, they said they would have someone call me back. No one ever does. When you finally reach a manager, they just offer to send someone to fix it – they clearly don’t listen, the supports are broken, bent, and snapped. No amount of screws will fix it.

This company are full of liars who will do everything they can to avoid talking to you, and blame the customer for their defective products and poor workmanship.

AVOID.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Incompetent Misleading Unprofessional Unreliable Untrustworthy


01-04-2022

Rene
  United Arab Emirates

Disgusting service

One star would be too much. Placed an order, paid express, told many stories by different staff and item not received as promised. Highly disappointed

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Disappointing Dishonest Terrible Unpleasant Unprofessional Unreliable


04-02-2022

Vishal
  United Arab Emirates

Delivery experience

Such a bad delivery experience, never expected this kind of experience from such a good and big brand. so I have purchased furniture items from City Land store on 31st December. As per cashier they said it will be get delivered by 2nd or 4th of January 2022 and I was fine with that. But yesterday on 2nd January I received a call around 12:30 noon that your items are going to be delivered today between 4pm to 7pm. So I cancelled all my plans and I was waiting for my delivery till 6:30PM. At 6:30PM I called to your number to ask exactly when the delivery guys will be here, then they said sir wait let ask City Land team to coordinate regarding this. I received call from City Land saying that at last moment your items going to deliver tomorrow. Since I wasted my day on waiting for delivery again I called customer care, the guy on call after explaining all he said sir don’t worry you will get your delivery today itself. And then also I didn’t get my delivery.
Really disappointed……….

ADVANTAGESDISADVANTAGES

Amazing Solid Affordable

Disappointing Unprofessional


03-01-2022

Raj
  India

No response even after payment confirmation

On the advertisement it was mentioned that the delivery will be within 3 days and after payment it says that it will take 10 days and even after consistent calls made no response.Really irritating

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Unprofessional Not Client-oriented


16-12-2021

Vanshya |   Verified
  United Arab Emirates

More than perfect!

This shop is extremely perfect! The prices of the products available there are affordable and their quality is more than perfect!

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Perfect Affordable


01-12-2021

Ali
  United Arab Emirates

Amazing service

team was professional and amazing service especially the quality

ADVANTAGESDISADVANTAGES

Professional


01-12-2021

Shenouda
  Egypt

Great deals

Competitive offers

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Amazing


30-11-2021

Ahmed
  United Arab Emirates

Affordable prices

Very good prices comparing to the quality

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Competent


30-11-2021

Ahmed
  United Arab Emirates

Good Customer Service

Professional Team

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Client-oriented


29-11-2021

N
  United Arab Emirates

The worst furniture buying experience ever

I wish I could take away the one star that I had to put in order to write this review. I have had quite a horrible experience with Pan emirates.
They promised delivery within 48 hours, but until the day of delivery no one reached out to finalize the time.
The delivery guy calls out of the blue, at 9.30am on a Weekday and says he will reach in 1 hour to deliver and assemble the bed, with mattress and nightstand.
I tell him that I am in the office, better come in the evening. He says he has other places to cater to, so mine can only be at 10.30am. I reluctantly agree, since I do have my elderly mother at home.
By 11.30am, nothing has happened. I call him up and he says exasperatedly that someone with a big order expects his delivery first (as though I should have divined it somehow). I ask him for a realistic time frame and get told off for enquiring. He rudely says something about 3pm.
From 3pm until 5.30pm, I keep trying to call him, but he keeps disconnecting the line. No response on whatsapp either. I call up customer service and tell them that now I will be available after 7pm. I am in the metro and miss the driver’s calls. As soon as I step out of the metro I return the call. Its only been 15 mins in between the calls, but the driver tell me that since I didn’t pick up the call, they are already enroute to another delivery. And now they don’t know what time they can do my work.
I am furious by this time. I call up customer service and narrate the whole thing. The agent simply says he will try to accommodate my request for 7-9pm timing. I ask to log a complaint against the driver and am told it will be handled and that there’s no reference number**.
My annoyance knows no bounds by this time.
Finally, the delivery guy shows up and with no apologies nor even a hello, he and his mate start putting the bed together.
Without asking me, they take the cover off the mattress and place it on the bed. They have forgotten the screws for the nightstand…uh oh! I tell them to take it back and that a refund be issued.
After they leave, my mother and I find that the mattress is ill fitted to the bed.
I called up to try to arrange for an exchange, since its an unused mattress. But customer service very rudely says, NO. I say, I can even get it sanitized on my own dime and the answer is a blunt NO. If the cover is off, no exchange is possible. I tell CS that the delivery guys removed it without my approval. The answer stands. So am now stuck with a useless mattress….arrrghhh…
For the nightstand, I get a call from the CS and they insist that they have many nightstands in stock and they can get that delivered. I say a flat NO…am done with Pan Emirates. NEVER AGAIN. Cheap furniture, yes, but also Cheap personnel and worse delivery.

P.S. **Customer Service guy was lying. I sent an email to Pan emirates and was given a reference no. for the complaint made.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Unprofessional Not Client-oriented


22-11-2021

Karson |   Verified
  United Arab Emirates

Satisfying

Their soft furnishing is good, reliable and good in prices, I am totally satisfied with my experience with pan emirates.

ADVANTAGESDISADVANTAGES

Reliable Affordable


03-11-2021

Vada |   Verified
  United Arab Emirates

Affordable

Buying cushions and bed linen was a good idea, quality is perfect and prices are good, overall a satisfying experience.

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Perfect Satisfying


20-10-2021

Asma |   Verified
  United Arab Emirates

Advisable

I purchased fitted cushions and fitted sheets from Pan Emirates; they are of exceptional quality, and the fabric of the sheet is just stunning; I am pleased with my purchase.

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Amazing Friendly


29-09-2021

Jubaila |   Verified
  United Arab Emirates

Affordable prices

This furniture store is really amazing. The products provided by them are perfect and their prices are affordable.

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Perfect Affordable


05-09-2021

Soares |   Verified
  United Arab Emirates

Knowledgeable team

The sales team at this furniture store is very knowledgeable. I asked them about some things about the products sold by them and they were very helpful as they answered all my queries immediately.

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Helpful Knowledgeable


22-08-2021

Raja |   Verified
  United Arab Emirates

Perfect quality

I bought many products from PAN emirates. The quality of the products was perfect and the prices were reasonable.

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Amazing Perfect Affordable


01-08-2021

Alaya |   Verified
  United Arab Emirates

Amazing

I have bought fitted cushions and fitted sheets from here, they are of good quality and the fabric of the sheet is totally amazing, I am satisfied with my purchase from Pan Emirates.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


01-08-2021

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