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Customer Experience

Customer Experience

161 Reviews   •   Great   •   4/5


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Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

57%

Great

14%

Average

0%

Poor

0%

Bad

29%

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Description

Our world is changing. Wherever we look, we encounter new technology and breakthrough inventions, that have the power to change our lives forever. Opel wants everyone to profit from those changes. Therefore, we constantly make sure that innovations are accessible to as many people as possible – not just a few. This purpose is deeply rooted in the DNA of our brand. We have always implemented the latest technology in our products and services for the wider public. Because only when an innovation is available to everyone, it has the power to improve our world.

Opel. Key Facts.
Opel is one of Europe’s largest automakers. It was founded by Adam Opel in 1862 in Rüsselsheim, Germany. Opel and its British sister brand Vauxhall sell over one million vehicles annually. In 2014 this made it the third-largest passenger car brand in the European Union. Opel is conducting the largest model offensive in its history and will introduce 29 new vehicles and 17 new engines by 2018. Opel has entered new segments with vehicles such as the compact Mokka SUV, the small lifestyle ADAM and the elegant Cascada convertible.

Headquartered in Rüsselsheim, the company has 10 plants and four development and test centers in six European countries. Opel employs around 35,600 people in Europe, with more than 18,250 in Germany. Opel and Vauxhall are present in over 50 countries. In 2014 Opel/Vauxhall sold 1.095 million passenger cars and light commercial vehicles worldwide.

One of the major challenges facing the automotive industry is the environment. As a car manufacturer, we have a social responsibility to operate ethically. As such, we are investing time, research and money into new technologies at every stage of the production process, from our plant and facilities to the cars we sell. Our goal is to reduce our carbon footprint and continue taking significant, positive steps that set an example for the industry as a whole.

Products and Services
  • Simply Electric
  • Infotainment
  • Concept Cars
  • Technology Videos
  • Opel Shop
  • Opel Accessories
Location
  • Opel Service Centre - Al Marabea' Street - Dubai - United Arab Emirates

Contact Details
  • https://www.opel-uae.com/
  • +9718006735
  • [email protected]
  • Central Motors & Equipment LLC Al Marabea Road Street 14B Al Quoz Industrial Area 1 Dubai United Arab Emirates
  • Al Quoz Industrial Area 1
  • Dubai (UAE)
Social Networks
Additional Info

Address:
Showroom 2
Bahwan Center
Umm Al Sheif
Sheik Zayed Road
Dubai
United Arab Emirates

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Reviews

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Latest Reviews
Does it matter?
  United Arab Emirates

2 months without a car because of poor planning on Bosch Service Centre part

Car broke down 2 Jan 2025 it is now 21 Feb 2025 and they still have not received the part from Germany as they are unable to send only 1 part…..

Only to find out that my rental car service is costing MORE than just buying the part myself but nobody informs me of this information at the beginning.

The person assisting me Tauseef is the most unprofessional, unethical and incompetent person there. Telling me lie upon lie, giving me the wrong dates and ignoring my requests, calls and messages – which has essentially let me to this review.

After 4 years of having them service my car, it’s time to make changes. I was looking at purchasing a new Opel but with the shocking service received this year I am definitely not going to!

HORRIBLE EXPERIENCE

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Ridiculous Unpleasant Unprofessional Unreliable Untrustworthy


21-02-2025

Samar
  United Arab Emirates

Very bad experience with Opel service center in UAE

I have a very bad experience with Opel service center in UAE

I got a new Opel crossland car from AlFahim show room in Dubai

I had an accident that needed the rear bumper to be replaced

Opel service center in UAE has received the car on 22 of February 2023

And till now ( 17th of April ) I did not receive it

And the service center has been informing me that they have requested the replacement bumper from Germany and it did not reach it

I have been waiting for 2 months without the car just for bumper replacement

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Unprofessional Unreliable Untrustworthy


18-04-2023

Fedhi |   Verified
  Australia

Fantastic

I called the company’s customer care line to inquire about the available accessories and their prices because I wanted to buy some accessories for my Opel car.

ADVANTAGESDISADVANTAGES

Attentive Helpful


27-06-2022

Shadha |   Verified
  United Arab Emirates

Fast

I wanted to purchase some accessories for my Opel car, so I phoned the company’s customer service department to learn more about the accessories available and their costs.

ADVANTAGESDISADVANTAGES

Amazing Full Service


29-05-2022

Shamim |   Verified
  United Arab Emirates

Satisfying

I wanted to buy some accessories for my Opel car, so I contacted the company’s team to learn more about the accessories available and their prices.

ADVANTAGESDISADVANTAGES

Clean Affordable


19-04-2022

Shadha |   Verified
  Algeria

Fast

I wanted to purchase some extras for my Opel automobile, so I contacted the company’s team to learn more about the accessories offered and their prices.

ADVANTAGESDISADVANTAGES

Advisable Affordable


19-08-2021

Alivia |   Verified
  United Arab Emirates

Perfect quality

I wanted to buy some accessories for my Opel car, so I decided to contact the team of this company in order to know more about the accessories available with the prices also. They were very helpful, told me about everything regarding the accessories available and I found that the quality of the accessories is very perfect!

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


17-05-2021

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Reviews
Does it matter?
  United Arab Emirates

2 months without a car because of poor planning on Bosch Service Centre part

Car broke down 2 Jan 2025 it is now 21 Feb 2025 and they still have not received the part from Germany as they are unable to send only 1 part…..

Only to find out that my rental car service is costing MORE than just buying the part myself but nobody informs me of this information at the beginning.

The person assisting me Tauseef is the most unprofessional, unethical and incompetent person there. Telling me lie upon lie, giving me the wrong dates and ignoring my requests, calls and messages – which has essentially let me to this review.

After 4 years of having them service my car, it’s time to make changes. I was looking at purchasing a new Opel but with the shocking service received this year I am definitely not going to!

HORRIBLE EXPERIENCE

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Ridiculous Unpleasant Unprofessional Unreliable Untrustworthy


21-02-2025

Samar
  United Arab Emirates

Very bad experience with Opel service center in UAE

I have a very bad experience with Opel service center in UAE

I got a new Opel crossland car from AlFahim show room in Dubai

I had an accident that needed the rear bumper to be replaced

Opel service center in UAE has received the car on 22 of February 2023

And till now ( 17th of April ) I did not receive it

And the service center has been informing me that they have requested the replacement bumper from Germany and it did not reach it

I have been waiting for 2 months without the car just for bumper replacement

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Unprofessional Unreliable Untrustworthy


18-04-2023

Fedhi |   Verified
  Australia

Fantastic

I called the company’s customer care line to inquire about the available accessories and their prices because I wanted to buy some accessories for my Opel car.

ADVANTAGESDISADVANTAGES

Attentive Helpful


27-06-2022

Shadha |   Verified
  United Arab Emirates

Fast

I wanted to purchase some accessories for my Opel car, so I phoned the company’s customer service department to learn more about the accessories available and their costs.

ADVANTAGESDISADVANTAGES

Amazing Full Service


29-05-2022

Shamim |   Verified
  United Arab Emirates

Satisfying

I wanted to buy some accessories for my Opel car, so I contacted the company’s team to learn more about the accessories available and their prices.

ADVANTAGESDISADVANTAGES

Clean Affordable


19-04-2022

Shadha |   Verified
  Algeria

Fast

I wanted to purchase some extras for my Opel automobile, so I contacted the company’s team to learn more about the accessories offered and their prices.

ADVANTAGESDISADVANTAGES

Advisable Affordable


19-08-2021

Alivia |   Verified
  United Arab Emirates

Perfect quality

I wanted to buy some accessories for my Opel car, so I decided to contact the team of this company in order to know more about the accessories available with the prices also. They were very helpful, told me about everything regarding the accessories available and I found that the quality of the accessories is very perfect!

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


17-05-2021

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