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Customer Experience

Customer Experience

966 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Competent Convenient Cooperative Credible Excellent Fantastic Fast Helpful Honest Impressive Knowledgeable Perfect Pleasant Reliable Remarkable Professional Clean Well-located Affordable Decent Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

46%

Great

2%

Average

0%

Poor

0%

Bad

52%

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Description

Founded in 2016, One Perfect Stay created a new category of accommodation and an unprecedented level of service for discerning travelers and homeowners. One Perfect Stay is now a leading luxury private rental brand in Dubai, led by a team of hospitality executives and entrepreneurs, we are redefining hospitality by offering individualized stays and services in carefully curated homes all around the world.

Products and Services
  • Holiday Home Rentals
Location
Contact Details
  • https://www.oneperfectstay.com
  • +971525706376
  • [email protected]
  • Marina Plaza - Level 29 - Dubai Marina Dubai United Arab Emirates
  • Dubai Marina
  • Dubai (UAE)
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Reviews

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Latest Reviews
Janet singh
  United Arab Emirates

Worst company

One prefect stay is the worst company wondering how they even running their business after cheating and looting thousands of owners forget what they must be doing with their tenants. this people are scammer ,liar and they steal the owners hard earn money RAN AWAY FROM THEM . I fail to understand how come they have more then 100 properties after they treat the owner so badly no transperancy at all .
-the moment you tell them that you want to cancel the contract with them they will make hard to exit he contract as per their rule 3 months. They will keep aside half of the rental and show different income on the portal.
– you will have to fight for you own money once you cancel your contract in their eye you are nobody.
-if you call them to ask in my case they didn’t pay my internet bill. THEY WILL BLOCK YOUR CALLS STOP REPLYING TO YOUR Messages.
-they will use sum faulty cards to pay your internet bill later it will show that its not paid and the owners responsibilty to pay the bills as they have cancel the contract with them and their CEO MS. HER TIME IS TO0 PRECIOUS TO ATLEAST SOLVE THE ISSUE. they will not listen and ultimately you have to pay the internet bill from your own pocket.
.worst company. You will pay all the utilities bills and they will njoy with your rental Income. Owner ran do not give your hard earned investment for them to manage.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-07-2024

Mahmoud El safadi
  United Arab Emirates

Unprofessional and Dishonest Property Management

I’m Staying in an apartment managed by One perfect stay right now and has been a nightmare.

– no one responds fast enough to any of the questions or requests
– the apartment AC is broken and no one word when it will be fixed
– the apartment was not cleaned when we got there and is full of dead insects

They not only don’t respond, but their only way of solving things is you being in the apartment and wasting time doing things they could have checked before check in.

We are also 2 guests and still waiting for a second access card so we can’t even move freely.

They have a horrible attitude also which doesn’t help and you pay so much for the rentals already.

Avoid their properties if you can!!

– The cleaning team was dispatched while we were leaving the house without notice
– We left the key a second time for them to access and were reprimanded
– We called three different number to schedule cleaning and no one picks up
– Attached are images of the listing where NO DESCRIPTION says anything about key access.
– Attached is a conversation regarding the access key that said we are getting a 2nd pair.

This company is unprofessional and dishonest.

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Unprofessional Unreliable Not Client-oriented







29-04-2024

Junid
  United Kingdom

Fake ,layers,thef scamer stay away with this company

Ali is big layers and jacal they promised me very good amount of rent for studio apartment in business bay in December and January they pay me only 2k to 3k they are big scamer and lay

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dishonest Fake Fraudulent Horrible Misleading Scam Unprofessional Untrustworthy


19-03-2024

Abhishek kumar
  India

Scamer dangerous stay away with this people

Scamer dangerous stay away with this people
Specially ali and jacal they both are layers when they want your property they will talk like you going to get good rental monthly and they talk very nice as soon you sign contract you done after that they will not even respond to you they promised me 7to8k monthly income for holiday rentals in business bay and they give me 2k to 3k monthly they stilling you money every month please landlord don’t give you property

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Fake Ridiculous Scam Terrible Untrustworthy Expensive


17-03-2024

Mohmedsharif
  United Kingdom

Scamer dangerous stay away with this people

Specially ali and jacal they both are layers when they want your property they will talk like you going to get good rental monthly and they talk very nice as soon you sign contract you done after that they will not even respond to you they promised me 7to8k monthly income for holiday rentals in business bay and they give me 2k to 3k monthly they stilling you money every month please landlord don’t give you property

ADVANTAGESDISADVANTAGES

Criminal Dangerous Fake Fraudulent Horrible Inattentive Misleading Rude Scam Unprofessional



17-03-2024

Jigisha tailor
  United Kingdom

Horrible people in dubai stay away

I see worst experience in my life with this people
Ali he promised good rent he is biggest fake man in tha world layers dangerous 😳 they are scamer stay away

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Not Tasty Repulsive Nasty


17-03-2024

Mohmedsharif
  United Kingdom

Very dangerous 😳 people in dubai

They take all my holidays rental flat money
Specially Ali and jacal they are biggest layers so please stay away from this company if you like trouble 😜 go with this company

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


17-03-2024

Hamed shaikh
  United Arab Emirates

They traps landlord

Stay away with this company they are scamer his name is ali his trap me he is big layers

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


02-03-2024

Mohmedsharif shaikh
  United Kingdom

Dangerous people

Landlord repeller
Pls pls beware of these company absolute scamer can’t trust a single person in there network
Pls don’t give your hard earn investment them they reep you off never got the money from them which was promise
Special the sale/ market person MR ALI DONT TRUST THEM AT ALL
EVEN THEIR MANAGER JACEL

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


02-03-2024

Sharif
  United Kingdom

Don’t trust them at all

We were the landlord of our property with them they promised the income but once they had the property with them it was never on track alway need to chase them and they lie property is empty but it was always on rent property was yelling 10k per month we gave them the gave us 2k to 4k monthly they are scammer pls landlord and renter don’t trust them at all in any of their service
They are not on their words at all
They will just delay your process and not trust wrothy

ADVANTAGESDISADVANTAGES

Scam


02-03-2024

Matteo
  United Arab Emirates

As a landlord, the worst experience i ever had

False promises, unprofessional customer service, a fight to get back my money. Stay away if you have a property to rent out short term

ADVANTAGESDISADVANTAGES


09-02-2024

Christel
  United Arab Emirates

Horrible!

The company doesn’t assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment – as if it is no longer their problem. Cheap mattresss that nobody can sleep on, cockroaches, complementary water bottles unsealed and opened already, broken bathtub, blinds don’t work. Don’t recommend using this company – there are much better options in the UAE.

ADVANTAGESDISADVANTAGES


11-01-2024

Johnnathan
  Austria

Best advice I can give is don’t use them

Title: Unprofessional Practices and Non-Compliance – One Perfect Stay Review
Regrettably, my experience with One Perfect Stay has been marred by a series of unprofessional practices and a consistent failure to meet their commitments. Despite charging a substantial 20% fee, the agency frequently required persistent reminders to settle bills for essential utilities such as power and internet. Their lack of proactive management and delayed payments for crucial services reflected a blatant disregard for their responsibilities and their customers’ comfort.
Furthermore, their claim of employing dynamic pricing was far from reality, as my earnings witnessed a disappointing year-on-year decline. This stark disparity between the promised benefits of dynamic pricing and the actual decline in earnings reflects a significant misrepresentation on their part. It is clear that they did not put in the necessary effort to optimize earnings, despite their substantial share in the profits.
What’s more concerning is the fact that their 20% commission did not seem to correlate with the quality of service provided. There was an apparent lack of proactive efforts from their end. This lack of active involvement on their part raises serious questions about the value they added and the justification for their substantial commission.
In addition to these issues, their failure to comply with the terms of the agreement further exacerbated the situation. Despite the clear obligations outlined in the contract, they consistently faltered in fulfilling their responsibilities, showcasing a pattern of unprofessionalism and a disregard for their contractual obligations.
My experience with One Perfect Stay has been disheartening and frustrating, to say the least. Their subpar management practices, inconsistent earnings, and failure to provide the services they were contracted for have severely impacted my trust in their abilities. I cannot recommend engaging One Perfect Stay, as their unprofessional conduct and lack of commitment to their responsibilities are unacceptable and detrimental to both property owners and guests.
Most importantly it would have been impossible of expensive to recover the money they owed without the help of DTCM. Don’t hesitate to use DTCM so that they get a picture of how bad this company is.

ADVANTAGESDISADVANTAGES

Dishonest Unprofessional Unreliable


12-11-2023

Wolf
  United Arab Emirates

Company which steals its landlord

I gave them 3 studios to handle – they stole rent from me and didn’t pay any utilities

ADVANTAGESDISADVANTAGES

Dirty Disappointing Fake Miserable Rude Scam Unpleasant Unprofessional Untrustworthy Indecent


08-11-2023

Illia
  United Arab Emirates

terrible experience!!!!!

Terrible experience! We booked an apartment via AirBnb, paid full amount on Sep 8. Check-in date was Sep 29 (after 3 weeks). When it was less than 1 day before check-in, host called us and told us that we need to cancel our booking because A/C in apartment doesn’t work and they proposed another apartment in very far area instead. First of all, if I cancel booking by myself, I would loose my money. And after that this company ignored us in Airbnb chat, they didn’t answer us. We contacted support for helping, support told us that they called host (this company) and they told them that apartment was sold! We are shocked, they told different reasons of cancellation to us and Airbnb support team. Only after asking a support about cancellation, support cancelled our booking. We are feeling like this company were trying to cheat us. They were very rude while talking on phone with us as well. Our booking was canceled by Airbnb side 2 hours before our check-in and we had to quickly find another apartment, and everything was more expensive and far from place we needed! Be careful if you work with this company, you can lose money!

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Incompetent Misleading Rude Scam Terrible Unprofessional Untrustworthy Indecent Not Client-oriented


29-09-2023

Janine
  South Africa

Very untrustworthy

Untrustworthy, did not return my deposit.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fraudulent Untrustworthy Expensive


06-07-2023

N.soto
  Canada

One disgusting stay, Dangerous and Filthy

The company “one perfect stay” stole $600 from my 10-year-old son and I and left us on the street in downtown Dubai in the middle of the night, with nowhere to go, refusing to answer our messages for help or refund our money. Upon arriving at the airbnb provided by one perfect stay, we realized that it was absolutely disgusting, covered in pubic hair, chunks of food and smears of food, all over the place.
Including the cupboards and floor, the bathtub was covered in grime and dirt and pubic hairs, it look liked they had not been clean in weeks.
There wasn’t even anywhere to sit down as the furniture was covered in old dried food and stains, It was absolutely disgusting.
The floor was in disrepair broken in a whole bunch of spots which was a hazard to walk around with in bare feet as you could easily get slivers in your feet, and again this wood is covered in bacteria, dirt, grime, hair, food and who knows what else.
One perfect stay repeatedly lied to me and refused to return our money, they stopped answering us that night and left us to fend for ourself, forcing us to rent another airbnb in the exact same building, only contacting us the next day to say that they would send someone to inspect for mold. I reported this company as fraud to my Visa, and they have withheld the payment, These people are scammers and fraudsters and they do not belong in the UAE.
They are disgusting low class people, especially David, who represents himself as being from airbnb but in fact he works for “one perfect stay”. This company is among the worst Dubai has to offer and their property was a rundown shack more akin to something out of skid row in LA or East Hastings Street in Vancouver where I’m from. I was shocked to see such disgusting treatment and property in Dubai. David. I told you I would not go away and I would pursue this and repeatedly write reviews about you and your treatment and I told you that I would report you as fraud to my Visa all of this has been done David enjoy the repercussions of your treatment of human beings. The way I kept my ultra 4K video of your disgusting property as proof here are some screenshots from it and if anyone else wants more I can send the full video of the tour of your absolutely disgusting properties David you little coward.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Fake



























06-06-2023

Julien
  France

Nice Company

I want to say that company has helped me alot. They are very nice, cooperative, attentive to my calls and messages. Also they have always ensured my apartment to be cleaned for every guest visit. They also offer small treats to the guests. They have a very good cleaning standard.
Other people may have issues with company but it is not always the case. Maybe they had income or cleaning/maintenance issues which I believe they had it from their side, not from the company’ side. I had no issues at all. They gave me correct rental incomes.
The company, One Perfect Stay, is trustable and reliable. In future, I will stay connected with the company.

ADVANTAGESDISADVANTAGES

Amazing Competent Cooperative Excellent Clean


01-05-2023

Asel
  Kyrgyzstan

Theif and Fraudulent company

Please big careful with this company “One Perfect stay” especially for homeowners and customers too because from the beginning they promise you many things the end nothing, I gave my apartments to them then they gave me a very small income and with this small income I could not even cover my utility bill, in the end, the last months they did not give me my income even was very small 1500 aed but they say for other charges, I sent an email which charges no answer, also they sent me every month’s report and I was not in Dubai when I came I took from the bank my statement and what they transfer and what they send me a report about my income does not match at all it is mean they took my money and this is my fold that I did not check all the time, I will ask you do not put your self into the problem you will lose your time, money and your health, do not never ever deal with this company, very, very bad company

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fake Fraudulent Horrible Rude Unprofessional Untrustworthy Not Client-oriented


17-04-2023

Salah Qurehsi
  United Arab Emirates

doggy people- stay away

stay away- untrustworty group of people and management

ADVANTAGESDISADVANTAGES

Dishonest


10-02-2023

Nic
  Canada

FRAUD & THEFT COMPANY!

One perfect day Dubai rented us a condo and when we showed up the floors were rotten with mold, the place had not even been cleaned, there was pubic hairs all over the floors and toilets and bathtub.
The mold was so bad that it was unsafe to breathe.
It was absolutely disgusting one perfect stays refused to respond to us and left me and my 10 year old son out on the street at night in Dubai with no place to stay.
They still have not replied and stole our 600 dollars for our rental which we did not stay in.
They are disgusting common thieves. David in particular.
I have 4K video and many many screenshots from those videos detailing the mold and absolute filth of this property management company.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive Nasty












01-02-2023

Sofia Igmedio
  United Arab Emirates

watch out OWNERS not to trust this agency as they promise you big numbers to sign your apartment for rental pool, on the end they dont deliver good revenue

I sign Perfect stay from Sept 2022 as agency in charge to book short term rentals in my property in the palm dxb. 1st month, they didn’t manage to list my apartment for rentals because of a lot of excuses. I wont specify but for me this is the 1st alarm that I thought something is wrong. October 2022 they started getting booking but I got minimum income received. December 2022 came, the most busiest time of the year and the apartment became slow and most days its empty.
This made me terminate the contract with Perfect stay and give my 3 mos notice immediately. I told them that I can revoke the termination if they show a good performance for remaining months. however, January came and they didn’t made any single booking so I decided to ask them to just handover the property immediately. no bookings are done till the termination period so why to waste time. they didn’t consider my request and keep my apartment in hostage. i try contacting their office directly as the manager IN charge im dealing is not client oriented and its just useless talking to him. no answer from official email, its like talking to a wall. they didn’t deliver the income as promised from beginning but they have the nerve to follow the condition as per contract.
This is the worst agency so please watchout!!!

ADVANTAGESDISADVANTAGES

Horrible Incompetent Terrible Untrustworthy Not Client-oriented


20-01-2023

Wasi
  Pakistan

Amazing

Amazing location , Excellent service, Neat and clean .
worth it.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Affordable Client-oriented


16-01-2023

Honest
  United Arab Emirates

LANDLORD ,OWNER Dont deal with ONE PERFECT STAY HOLIDAY HOMES

All good comment are from tenants only.If you are landlord or owner of appartment in Dubai DONT deal with ONE PERFECT STAY HOLIDAY HOMES. They will lie to you that you will get high revenue,you will see your revenue is high on their website hostify,dashbord is managed by them,at the end you will receive LOW amount unexpected amount,they are editing the dashboard as they want and remove some bookings,cheating,and thief people,they are adding low rent per day for you but on the back they are taking more money from tenant.If you want to cancel to deal with them You will be forced to wait for 3 months to cancel agreement while they are continuing steal you on some of your rent ,they are stealing small amount in beginning and every month they increase.First month I catched them and returned,staff will tell you its error,but second time they didnt accept they stole 2000dhs from revenue.This licensed company by DED is just fraud and steal property investors,its unproffesional,scam.They are focusing to give good service to tenants to get positive reviews but its very bad with owners.Because landlord/owner doesnot have right to complain against property management.Its unfair and discourage people who are willing to invest in DUBAI.Dubai tourism are unable to solve any Holiday homes complaints.No support at all,you will pay for holiday homes perm8t and 4% of your apparent price but without getting any support even DLD are not helpful.

ADVANTAGESDISADVANTAGES

Well-located

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Miserable Misleading Scam Unprofessional Unreliable Untrustworthy


12-12-2022

Antonio Serrano
  Spain

Very good apartment

Very happy with the apartment 🥰

ADVANTAGESDISADVANTAGES


19-10-2022

Hamood |   Verified
  United Arab Emirates

Happy

It is an ideal procedure. The sales representatives are really kind and knowledgable. The prices they charge for the apartments are also unbelievable!

ADVANTAGESDISADVANTAGES

Helpful Honest


27-06-2022

Shamim |   Verified
  United Arab Emirates

Good

It is a flawless process. The salespeople are really nice and knowledgeable. Additionally, the pricing for the apartments they provide are incredible!

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable Affordable


22-06-2022

Ryujin |   Verified
  United Arab Emirates

Respectable

It’s an error-free process. The salespeople are really knowledgable and friendly. Furthermore, the prices of the flats they provide are unbelievable!

ADVANTAGESDISADVANTAGES

Helpful Clean


18-06-2022

Samuel |   Verified
  United Arab Emirates

Delightful

It’s a faultless operation. The salespeople are really knowledgeable and pleasant to deal with. In addition, the rates of the units they offer are incredible!

ADVANTAGESDISADVANTAGES

Attentive Clean


18-06-2022

Sana |   Verified
  United Arab Emirates

Delightful

This is a flawless operation. The salespeople are really knowledgable and courteous. Furthermore, the prices of the units they offer are unbelievable!

ADVANTAGESDISADVANTAGES

Attentive Reliable


15-06-2022

Gerry |   Verified
  United Arab Emirates

Great

This is a faultless organization. The sales staff is really knowledgeable and professional. Also, the pricing of the apartments they offer are quite incredible!

ADVANTAGESDISADVANTAGES

Helpful Affordable


31-05-2022

Enisee |   Verified
  United Arab Emirates

Efficient

I had a great time working with this company. They rented me an apartment, and the price was really fair, and the location was excellent!

ADVANTAGESDISADVANTAGES

Impressive Knowledgeable


26-05-2022

Samuel |   Verified
  United Arab Emirates

Good

This organization is flawless. The sales personnel is really informed and professional. Also, the pricing of the apartments they offer are quite incredible!

ADVANTAGESDISADVANTAGES

Amazing Convenient Fantastic


23-05-2022

Rayno |   Verified
  United Arab Emirates

Extremely perfect!

This company is extremely perfect. The sales team is so professional and knowledgeable. Also, the prices of the apartments provided by them are really amazing!

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable Perfect


22-03-2022

Paul
  Canada

Not reliable

Internet at their Burj Al Nujoom unit downtown doesn’t work. There’s been no clear response or resolution from the team. The unit floor was also not cleaned properly when I moved in. Do not recommend booking with them for your next stay.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Misleading Unreliable



18-03-2022

Josephina |   Verified
  United Arab Emirates

Perfect experience!

I had an amazing and perfect experience with this company. The sales team was so professional and friendly. Also, the prices of the apartments provided by them are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Professional


18-03-2022

Georgio |   Verified
  United Arab Emirates

Affordable!

The prices of the apartments provided by this company for rent are so affordable. Moreover, they’re perfect and so clean!

ADVANTAGESDISADVANTAGES

Perfect Clean Affordable


14-02-2022

Shivasree |   Verified
  United Arab Emirates

Good experience!

My experience with this company was good. I stayed at one of the villas provided by them once. The villa was very clean and its location was convenient. I just see that the price of it was somehow expensive.

ADVANTAGESDISADVANTAGES

Credible Clean

Expensive


04-02-2022

Fareem |   Verified
  Hungary

Fast

This company provided me with a wonderful and memorable experience. I contacted their team since I was interested in learning more about the flats they provide. They were quite helpful, and we came to an arrangement in a short period of time.

ADVANTAGESDISADVANTAGES

Attentive Decent


30-01-2022

Felicia
  United States

STAY AWAY ! They will cancel at the last minute .

In July we booked and paid in full for a beautiful apartment in Marina/Dubai for 10 days October stay . I had difficulty communicating with them , 3 emails sent & 8 days later I received a rude & condescending response from Akshay William .
2 days before our arrival I still did not have the address or the check in information. Instead I received an email being told they cancelled the rental . They offered 2 alternatives which were way lower quality & not at all acceptable , still for the same high price ! They wait until the last minute to cancel knowing that with such a short notice you would accept what they offer . This way they get rid of a least desirable property and get a high price for it .
I called Airbnb to try & find another accommodation & I ended up with $78 phone bill & I spent a whole afternoon trying to find a suitable accommodation. Not easy 2 d prior your arrival.
I contacted & initiated a complaint with the Ministry Of Tourism in Dubai .The Ministry investigated it & I received a letter of apology & a promise to pay for the phone bill from One Perfect Stay . 7 weeks later , they still did not send me the money ! I sent them 2 emails about not sending the money & I was ignored , as usual .
In November they have reviews about canceling in the last minute. A family was waiting in the airport 9 AM to 7 PM until Air bib found them an apartment.
It seems that they continue to do the same thing over & over . Do they feel above the law ?
If anyone had a bad experience & is posting a review , I strongly recommend to make a complaint with the Ministry of Tourism in Dubai .This way they can be held accountable & their license might be revoked.The photo on the left is what we booked , the 2 on the right are what they offered ! From a beautiful marina view to a freeway view .

ADVANTAGESDISADVANTAGES

Dishonest





28-12-2021

Kaladhar |   Verified
  United Arab Emirates

Pleasant experience

I had a pleasant and amazing experience with this company. I contacted their team as I wanted to know more about the apartments provided by them. They were so helpful and I made an agreement with them within a short period of time.

ADVANTAGESDISADVANTAGES

Fast Helpful Pleasant


14-12-2021

Cienna |   Verified
  United Kingdom

Delightful

With this firm, I was able to rent an apartment for my family. The place was fantastic, and the pricing was really reasonable.

ADVANTAGESDISADVANTAGES

Attentive Remarkable


11-12-2021

Haricharan |   Verified
  United Arab Emirates

Amazing!

I was able to rent an apartment for my family with this company. The apartment was amazing and its price was so reliable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


01-12-2021

Ekaksh |   Verified
  Italy

More than perfect!

I rented an apartment from this company when I was in Dubai for vacation. I was so satisfied as the price of the apartment was very reliable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


30-11-2021

Samuel |   Verified
  France

Recommended

I would love to recommend this home rental for spending vacations as it was amazing and convenient and the facilities, they have provided are perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


29-11-2021

Yashika |   Verified
  Germany

Perfect prices

This company is offering perfect homes for rent along with amazing prices. I rented a villa from them when I was on a vacation in the UAE. I was so satisfied with my experience as the price of the villa was so reliable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-11-2021

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Reviews
Janet singh
  United Arab Emirates

Worst company

One prefect stay is the worst company wondering how they even running their business after cheating and looting thousands of owners forget what they must be doing with their tenants. this people are scammer ,liar and they steal the owners hard earn money RAN AWAY FROM THEM . I fail to understand how come they have more then 100 properties after they treat the owner so badly no transperancy at all .
-the moment you tell them that you want to cancel the contract with them they will make hard to exit he contract as per their rule 3 months. They will keep aside half of the rental and show different income on the portal.
– you will have to fight for you own money once you cancel your contract in their eye you are nobody.
-if you call them to ask in my case they didn’t pay my internet bill. THEY WILL BLOCK YOUR CALLS STOP REPLYING TO YOUR Messages.
-they will use sum faulty cards to pay your internet bill later it will show that its not paid and the owners responsibilty to pay the bills as they have cancel the contract with them and their CEO MS. HER TIME IS TO0 PRECIOUS TO ATLEAST SOLVE THE ISSUE. they will not listen and ultimately you have to pay the internet bill from your own pocket.
.worst company. You will pay all the utilities bills and they will njoy with your rental Income. Owner ran do not give your hard earned investment for them to manage.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-07-2024

Mahmoud El safadi
  United Arab Emirates

Unprofessional and Dishonest Property Management

I’m Staying in an apartment managed by One perfect stay right now and has been a nightmare.

– no one responds fast enough to any of the questions or requests
– the apartment AC is broken and no one word when it will be fixed
– the apartment was not cleaned when we got there and is full of dead insects

They not only don’t respond, but their only way of solving things is you being in the apartment and wasting time doing things they could have checked before check in.

We are also 2 guests and still waiting for a second access card so we can’t even move freely.

They have a horrible attitude also which doesn’t help and you pay so much for the rentals already.

Avoid their properties if you can!!

– The cleaning team was dispatched while we were leaving the house without notice
– We left the key a second time for them to access and were reprimanded
– We called three different number to schedule cleaning and no one picks up
– Attached are images of the listing where NO DESCRIPTION says anything about key access.
– Attached is a conversation regarding the access key that said we are getting a 2nd pair.

This company is unprofessional and dishonest.

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Unprofessional Unreliable Not Client-oriented







29-04-2024

Junid
  United Kingdom

Fake ,layers,thef scamer stay away with this company

Ali is big layers and jacal they promised me very good amount of rent for studio apartment in business bay in December and January they pay me only 2k to 3k they are big scamer and lay

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dishonest Fake Fraudulent Horrible Misleading Scam Unprofessional Untrustworthy


19-03-2024

Abhishek kumar
  India

Scamer dangerous stay away with this people

Scamer dangerous stay away with this people
Specially ali and jacal they both are layers when they want your property they will talk like you going to get good rental monthly and they talk very nice as soon you sign contract you done after that they will not even respond to you they promised me 7to8k monthly income for holiday rentals in business bay and they give me 2k to 3k monthly they stilling you money every month please landlord don’t give you property

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Fake Ridiculous Scam Terrible Untrustworthy Expensive


17-03-2024

Mohmedsharif
  United Kingdom

Scamer dangerous stay away with this people

Specially ali and jacal they both are layers when they want your property they will talk like you going to get good rental monthly and they talk very nice as soon you sign contract you done after that they will not even respond to you they promised me 7to8k monthly income for holiday rentals in business bay and they give me 2k to 3k monthly they stilling you money every month please landlord don’t give you property

ADVANTAGESDISADVANTAGES

Criminal Dangerous Fake Fraudulent Horrible Inattentive Misleading Rude Scam Unprofessional



17-03-2024

Jigisha tailor
  United Kingdom

Horrible people in dubai stay away

I see worst experience in my life with this people
Ali he promised good rent he is biggest fake man in tha world layers dangerous 😳 they are scamer stay away

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented Not Tasty Repulsive Nasty


17-03-2024

Mohmedsharif
  United Kingdom

Very dangerous 😳 people in dubai

They take all my holidays rental flat money
Specially Ali and jacal they are biggest layers so please stay away from this company if you like trouble 😜 go with this company

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


17-03-2024

Hamed shaikh
  United Arab Emirates

They traps landlord

Stay away with this company they are scamer his name is ali his trap me he is big layers

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


02-03-2024

Mohmedsharif shaikh
  United Kingdom

Dangerous people

Landlord repeller
Pls pls beware of these company absolute scamer can’t trust a single person in there network
Pls don’t give your hard earn investment them they reep you off never got the money from them which was promise
Special the sale/ market person MR ALI DONT TRUST THEM AT ALL
EVEN THEIR MANAGER JACEL

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


02-03-2024

Sharif
  United Kingdom

Don’t trust them at all

We were the landlord of our property with them they promised the income but once they had the property with them it was never on track alway need to chase them and they lie property is empty but it was always on rent property was yelling 10k per month we gave them the gave us 2k to 4k monthly they are scammer pls landlord and renter don’t trust them at all in any of their service
They are not on their words at all
They will just delay your process and not trust wrothy

ADVANTAGESDISADVANTAGES

Scam


02-03-2024

Matteo
  United Arab Emirates

As a landlord, the worst experience i ever had

False promises, unprofessional customer service, a fight to get back my money. Stay away if you have a property to rent out short term

ADVANTAGESDISADVANTAGES


09-02-2024

Christel
  United Arab Emirates

Horrible!

The company doesn’t assist to make you as a guest feel happy, if you complain about anything they tell you that you viewed the apartment – as if it is no longer their problem. Cheap mattresss that nobody can sleep on, cockroaches, complementary water bottles unsealed and opened already, broken bathtub, blinds don’t work. Don’t recommend using this company – there are much better options in the UAE.

ADVANTAGESDISADVANTAGES


11-01-2024

Johnnathan
  Austria

Best advice I can give is don’t use them

Title: Unprofessional Practices and Non-Compliance – One Perfect Stay Review
Regrettably, my experience with One Perfect Stay has been marred by a series of unprofessional practices and a consistent failure to meet their commitments. Despite charging a substantial 20% fee, the agency frequently required persistent reminders to settle bills for essential utilities such as power and internet. Their lack of proactive management and delayed payments for crucial services reflected a blatant disregard for their responsibilities and their customers’ comfort.
Furthermore, their claim of employing dynamic pricing was far from reality, as my earnings witnessed a disappointing year-on-year decline. This stark disparity between the promised benefits of dynamic pricing and the actual decline in earnings reflects a significant misrepresentation on their part. It is clear that they did not put in the necessary effort to optimize earnings, despite their substantial share in the profits.
What’s more concerning is the fact that their 20% commission did not seem to correlate with the quality of service provided. There was an apparent lack of proactive efforts from their end. This lack of active involvement on their part raises serious questions about the value they added and the justification for their substantial commission.
In addition to these issues, their failure to comply with the terms of the agreement further exacerbated the situation. Despite the clear obligations outlined in the contract, they consistently faltered in fulfilling their responsibilities, showcasing a pattern of unprofessionalism and a disregard for their contractual obligations.
My experience with One Perfect Stay has been disheartening and frustrating, to say the least. Their subpar management practices, inconsistent earnings, and failure to provide the services they were contracted for have severely impacted my trust in their abilities. I cannot recommend engaging One Perfect Stay, as their unprofessional conduct and lack of commitment to their responsibilities are unacceptable and detrimental to both property owners and guests.
Most importantly it would have been impossible of expensive to recover the money they owed without the help of DTCM. Don’t hesitate to use DTCM so that they get a picture of how bad this company is.

ADVANTAGESDISADVANTAGES

Dishonest Unprofessional Unreliable


12-11-2023

Wolf
  United Arab Emirates

Company which steals its landlord

I gave them 3 studios to handle – they stole rent from me and didn’t pay any utilities

ADVANTAGESDISADVANTAGES

Dirty Disappointing Fake Miserable Rude Scam Unpleasant Unprofessional Untrustworthy Indecent


08-11-2023

Illia
  United Arab Emirates

terrible experience!!!!!

Terrible experience! We booked an apartment via AirBnb, paid full amount on Sep 8. Check-in date was Sep 29 (after 3 weeks). When it was less than 1 day before check-in, host called us and told us that we need to cancel our booking because A/C in apartment doesn’t work and they proposed another apartment in very far area instead. First of all, if I cancel booking by myself, I would loose my money. And after that this company ignored us in Airbnb chat, they didn’t answer us. We contacted support for helping, support told us that they called host (this company) and they told them that apartment was sold! We are shocked, they told different reasons of cancellation to us and Airbnb support team. Only after asking a support about cancellation, support cancelled our booking. We are feeling like this company were trying to cheat us. They were very rude while talking on phone with us as well. Our booking was canceled by Airbnb side 2 hours before our check-in and we had to quickly find another apartment, and everything was more expensive and far from place we needed! Be careful if you work with this company, you can lose money!

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fake Fraudulent Incompetent Misleading Rude Scam Terrible Unprofessional Untrustworthy Indecent Not Client-oriented


29-09-2023

Janine
  South Africa

Very untrustworthy

Untrustworthy, did not return my deposit.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fraudulent Untrustworthy Expensive


06-07-2023

N.soto
  Canada

One disgusting stay, Dangerous and Filthy

The company “one perfect stay” stole $600 from my 10-year-old son and I and left us on the street in downtown Dubai in the middle of the night, with nowhere to go, refusing to answer our messages for help or refund our money. Upon arriving at the airbnb provided by one perfect stay, we realized that it was absolutely disgusting, covered in pubic hair, chunks of food and smears of food, all over the place.
Including the cupboards and floor, the bathtub was covered in grime and dirt and pubic hairs, it look liked they had not been clean in weeks.
There wasn’t even anywhere to sit down as the furniture was covered in old dried food and stains, It was absolutely disgusting.
The floor was in disrepair broken in a whole bunch of spots which was a hazard to walk around with in bare feet as you could easily get slivers in your feet, and again this wood is covered in bacteria, dirt, grime, hair, food and who knows what else.
One perfect stay repeatedly lied to me and refused to return our money, they stopped answering us that night and left us to fend for ourself, forcing us to rent another airbnb in the exact same building, only contacting us the next day to say that they would send someone to inspect for mold. I reported this company as fraud to my Visa, and they have withheld the payment, These people are scammers and fraudsters and they do not belong in the UAE.
They are disgusting low class people, especially David, who represents himself as being from airbnb but in fact he works for “one perfect stay”. This company is among the worst Dubai has to offer and their property was a rundown shack more akin to something out of skid row in LA or East Hastings Street in Vancouver where I’m from. I was shocked to see such disgusting treatment and property in Dubai. David. I told you I would not go away and I would pursue this and repeatedly write reviews about you and your treatment and I told you that I would report you as fraud to my Visa all of this has been done David enjoy the repercussions of your treatment of human beings. The way I kept my ultra 4K video of your disgusting property as proof here are some screenshots from it and if anyone else wants more I can send the full video of the tour of your absolutely disgusting properties David you little coward.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Fake



























06-06-2023

Julien
  France

Nice Company

I want to say that company has helped me alot. They are very nice, cooperative, attentive to my calls and messages. Also they have always ensured my apartment to be cleaned for every guest visit. They also offer small treats to the guests. They have a very good cleaning standard.
Other people may have issues with company but it is not always the case. Maybe they had income or cleaning/maintenance issues which I believe they had it from their side, not from the company’ side. I had no issues at all. They gave me correct rental incomes.
The company, One Perfect Stay, is trustable and reliable. In future, I will stay connected with the company.

ADVANTAGESDISADVANTAGES

Amazing Competent Cooperative Excellent Clean


01-05-2023

Asel
  Kyrgyzstan

Theif and Fraudulent company

Please big careful with this company “One Perfect stay” especially for homeowners and customers too because from the beginning they promise you many things the end nothing, I gave my apartments to them then they gave me a very small income and with this small income I could not even cover my utility bill, in the end, the last months they did not give me my income even was very small 1500 aed but they say for other charges, I sent an email which charges no answer, also they sent me every month’s report and I was not in Dubai when I came I took from the bank my statement and what they transfer and what they send me a report about my income does not match at all it is mean they took my money and this is my fold that I did not check all the time, I will ask you do not put your self into the problem you will lose your time, money and your health, do not never ever deal with this company, very, very bad company

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fake Fraudulent Horrible Rude Unprofessional Untrustworthy Not Client-oriented


17-04-2023

Salah Qurehsi
  United Arab Emirates

doggy people- stay away

stay away- untrustworty group of people and management

ADVANTAGESDISADVANTAGES

Dishonest


10-02-2023

Nic
  Canada

FRAUD & THEFT COMPANY!

One perfect day Dubai rented us a condo and when we showed up the floors were rotten with mold, the place had not even been cleaned, there was pubic hairs all over the floors and toilets and bathtub.
The mold was so bad that it was unsafe to breathe.
It was absolutely disgusting one perfect stays refused to respond to us and left me and my 10 year old son out on the street at night in Dubai with no place to stay.
They still have not replied and stole our 600 dollars for our rental which we did not stay in.
They are disgusting common thieves. David in particular.
I have 4K video and many many screenshots from those videos detailing the mold and absolute filth of this property management company.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive Nasty












01-02-2023

Sofia Igmedio
  United Arab Emirates

watch out OWNERS not to trust this agency as they promise you big numbers to sign your apartment for rental pool, on the end they dont deliver good revenue

I sign Perfect stay from Sept 2022 as agency in charge to book short term rentals in my property in the palm dxb. 1st month, they didn’t manage to list my apartment for rentals because of a lot of excuses. I wont specify but for me this is the 1st alarm that I thought something is wrong. October 2022 they started getting booking but I got minimum income received. December 2022 came, the most busiest time of the year and the apartment became slow and most days its empty.
This made me terminate the contract with Perfect stay and give my 3 mos notice immediately. I told them that I can revoke the termination if they show a good performance for remaining months. however, January came and they didn’t made any single booking so I decided to ask them to just handover the property immediately. no bookings are done till the termination period so why to waste time. they didn’t consider my request and keep my apartment in hostage. i try contacting their office directly as the manager IN charge im dealing is not client oriented and its just useless talking to him. no answer from official email, its like talking to a wall. they didn’t deliver the income as promised from beginning but they have the nerve to follow the condition as per contract.
This is the worst agency so please watchout!!!

ADVANTAGESDISADVANTAGES

Horrible Incompetent Terrible Untrustworthy Not Client-oriented


20-01-2023

Wasi
  Pakistan

Amazing

Amazing location , Excellent service, Neat and clean .
worth it.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Affordable Client-oriented


16-01-2023

Honest
  United Arab Emirates

LANDLORD ,OWNER Dont deal with ONE PERFECT STAY HOLIDAY HOMES

All good comment are from tenants only.If you are landlord or owner of appartment in Dubai DONT deal with ONE PERFECT STAY HOLIDAY HOMES. They will lie to you that you will get high revenue,you will see your revenue is high on their website hostify,dashbord is managed by them,at the end you will receive LOW amount unexpected amount,they are editing the dashboard as they want and remove some bookings,cheating,and thief people,they are adding low rent per day for you but on the back they are taking more money from tenant.If you want to cancel to deal with them You will be forced to wait for 3 months to cancel agreement while they are continuing steal you on some of your rent ,they are stealing small amount in beginning and every month they increase.First month I catched them and returned,staff will tell you its error,but second time they didnt accept they stole 2000dhs from revenue.This licensed company by DED is just fraud and steal property investors,its unproffesional,scam.They are focusing to give good service to tenants to get positive reviews but its very bad with owners.Because landlord/owner doesnot have right to complain against property management.Its unfair and discourage people who are willing to invest in DUBAI.Dubai tourism are unable to solve any Holiday homes complaints.No support at all,you will pay for holiday homes perm8t and 4% of your apparent price but without getting any support even DLD are not helpful.

ADVANTAGESDISADVANTAGES

Well-located

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Miserable Misleading Scam Unprofessional Unreliable Untrustworthy


12-12-2022

Antonio Serrano
  Spain

Very good apartment

Very happy with the apartment 🥰

ADVANTAGESDISADVANTAGES


19-10-2022

Hamood |   Verified
  United Arab Emirates

Happy

It is an ideal procedure. The sales representatives are really kind and knowledgable. The prices they charge for the apartments are also unbelievable!

ADVANTAGESDISADVANTAGES

Helpful Honest


27-06-2022

Shamim |   Verified
  United Arab Emirates

Good

It is a flawless process. The salespeople are really nice and knowledgeable. Additionally, the pricing for the apartments they provide are incredible!

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable Affordable


22-06-2022

Ryujin |   Verified
  United Arab Emirates

Respectable

It’s an error-free process. The salespeople are really knowledgable and friendly. Furthermore, the prices of the flats they provide are unbelievable!

ADVANTAGESDISADVANTAGES

Helpful Clean


18-06-2022

Samuel |   Verified
  United Arab Emirates

Delightful

It’s a faultless operation. The salespeople are really knowledgeable and pleasant to deal with. In addition, the rates of the units they offer are incredible!

ADVANTAGESDISADVANTAGES

Attentive Clean


18-06-2022

Sana |   Verified
  United Arab Emirates

Delightful

This is a flawless operation. The salespeople are really knowledgable and courteous. Furthermore, the prices of the units they offer are unbelievable!

ADVANTAGESDISADVANTAGES

Attentive Reliable


15-06-2022

Gerry |   Verified
  United Arab Emirates

Great

This is a faultless organization. The sales staff is really knowledgeable and professional. Also, the pricing of the apartments they offer are quite incredible!

ADVANTAGESDISADVANTAGES

Helpful Affordable


31-05-2022

Enisee |   Verified
  United Arab Emirates

Efficient

I had a great time working with this company. They rented me an apartment, and the price was really fair, and the location was excellent!

ADVANTAGESDISADVANTAGES

Impressive Knowledgeable


26-05-2022

Samuel |   Verified
  United Arab Emirates

Good

This organization is flawless. The sales personnel is really informed and professional. Also, the pricing of the apartments they offer are quite incredible!

ADVANTAGESDISADVANTAGES

Amazing Convenient Fantastic


23-05-2022

Rayno |   Verified
  United Arab Emirates

Extremely perfect!

This company is extremely perfect. The sales team is so professional and knowledgeable. Also, the prices of the apartments provided by them are really amazing!

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable Perfect


22-03-2022

Paul
  Canada

Not reliable

Internet at their Burj Al Nujoom unit downtown doesn’t work. There’s been no clear response or resolution from the team. The unit floor was also not cleaned properly when I moved in. Do not recommend booking with them for your next stay.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Misleading Unreliable



18-03-2022

Josephina |   Verified
  United Arab Emirates

Perfect experience!

I had an amazing and perfect experience with this company. The sales team was so professional and friendly. Also, the prices of the apartments provided by them are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Professional


18-03-2022

Georgio |   Verified
  United Arab Emirates

Affordable!

The prices of the apartments provided by this company for rent are so affordable. Moreover, they’re perfect and so clean!

ADVANTAGESDISADVANTAGES

Perfect Clean Affordable


14-02-2022

Shivasree |   Verified
  United Arab Emirates

Good experience!

My experience with this company was good. I stayed at one of the villas provided by them once. The villa was very clean and its location was convenient. I just see that the price of it was somehow expensive.

ADVANTAGESDISADVANTAGES

Credible Clean

Expensive


04-02-2022

Fareem |   Verified
  Hungary

Fast

This company provided me with a wonderful and memorable experience. I contacted their team since I was interested in learning more about the flats they provide. They were quite helpful, and we came to an arrangement in a short period of time.

ADVANTAGESDISADVANTAGES

Attentive Decent


30-01-2022

Felicia
  United States

STAY AWAY ! They will cancel at the last minute .

In July we booked and paid in full for a beautiful apartment in Marina/Dubai for 10 days October stay . I had difficulty communicating with them , 3 emails sent & 8 days later I received a rude & condescending response from Akshay William .
2 days before our arrival I still did not have the address or the check in information. Instead I received an email being told they cancelled the rental . They offered 2 alternatives which were way lower quality & not at all acceptable , still for the same high price ! They wait until the last minute to cancel knowing that with such a short notice you would accept what they offer . This way they get rid of a least desirable property and get a high price for it .
I called Airbnb to try & find another accommodation & I ended up with $78 phone bill & I spent a whole afternoon trying to find a suitable accommodation. Not easy 2 d prior your arrival.
I contacted & initiated a complaint with the Ministry Of Tourism in Dubai .The Ministry investigated it & I received a letter of apology & a promise to pay for the phone bill from One Perfect Stay . 7 weeks later , they still did not send me the money ! I sent them 2 emails about not sending the money & I was ignored , as usual .
In November they have reviews about canceling in the last minute. A family was waiting in the airport 9 AM to 7 PM until Air bib found them an apartment.
It seems that they continue to do the same thing over & over . Do they feel above the law ?
If anyone had a bad experience & is posting a review , I strongly recommend to make a complaint with the Ministry of Tourism in Dubai .This way they can be held accountable & their license might be revoked.The photo on the left is what we booked , the 2 on the right are what they offered ! From a beautiful marina view to a freeway view .

ADVANTAGESDISADVANTAGES

Dishonest





28-12-2021

Kaladhar |   Verified
  United Arab Emirates

Pleasant experience

I had a pleasant and amazing experience with this company. I contacted their team as I wanted to know more about the apartments provided by them. They were so helpful and I made an agreement with them within a short period of time.

ADVANTAGESDISADVANTAGES

Fast Helpful Pleasant


14-12-2021

Cienna |   Verified
  United Kingdom

Delightful

With this firm, I was able to rent an apartment for my family. The place was fantastic, and the pricing was really reasonable.

ADVANTAGESDISADVANTAGES

Attentive Remarkable


11-12-2021

Haricharan |   Verified
  United Arab Emirates

Amazing!

I was able to rent an apartment for my family with this company. The apartment was amazing and its price was so reliable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


01-12-2021

Ekaksh |   Verified
  Italy

More than perfect!

I rented an apartment from this company when I was in Dubai for vacation. I was so satisfied as the price of the apartment was very reliable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


30-11-2021

Samuel |   Verified
  France

Recommended

I would love to recommend this home rental for spending vacations as it was amazing and convenient and the facilities, they have provided are perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


29-11-2021

Yashika |   Verified
  Germany

Perfect prices

This company is offering perfect homes for rent along with amazing prices. I rented a villa from them when I was on a vacation in the UAE. I was so satisfied with my experience as the price of the villa was so reliable.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-11-2021

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