Naj   Netherlands

noon minutes

Noon minutes i am very impressed! They advertise it as 15mins but really it only took less than 10mins and that is very very impressive; and also sometimes there are better options and promos on noon minutes.

16-09-2026

Zeina   Lebanon

Poor packaging

Packaging was almost open, the box was squashed and dirty even.

11-09-2026

Lucille   United Arab Emirates

Spilled food

I asked for my food to be left in front of my door but the delivery rider was not paying attention to my drinks, ordered from mcdonald’s and the drinks spilled making the paper bag soaked and wet through

08-09-2026

Justin   United Arab Emirates

Rude

Customer service was rude. I got intouch with customer service because there was damage to the iphone cover I bought, they called me up and confirmed my complaint and all they gave me was 15% discount voucher and hung up.

03-08-2026

Riyad Assaf   United Arab Emirates

Unacceptable Delay in Resolving Defective Appliance Purchased from Noon

I am extremely disappointed with Noon and their after-sales service.

I purchased a refrigerator, oven, and washing machine from Noon, but unfortunately, the refrigerator arrived defective and was not working from day one.

After reporting the issue, Noon directed me to the manufacturer, Nikai. A technician inspected the refrigerator and confirmed that it needed to be replaced. However, Nikai later informed me that they had no stock available and passed the information back to Noon.

The most frustrating part is that Noon advised me that it could take several days to resolve the issue, leaving my family without a refrigerator.

This issue has now been ongoing for more than 7 days. I have registered more than three complaints with Noon, yet nobody has properly followed up with my case or provided a clear solution.

A technician from Nikai inspected the refrigerator and confirmed that it needs replacement. Today, I received a WhatsApp message from Nikai stating that they will collect the defective fridge on Monday, 13 July. However, until now, nobody has informed me whether I will receive a refund, a replacement, or if I need to purchase another brand altogether.

This situation is completely unacceptable. It should not take more than six days just to make a decision regarding a defective product, especially for an essential appliance like a refrigerator. My family has been left without a fridge for over a week.

The lack of communication, poor coordination between Noon and Nikai, and the extremely slow response have seriously affected my trust in Noon. Customers deserve much better after-sales support than this.

13-07-2026

Stephanie   United States

Bad packging

Ordered two Coach bags from Noon, both from the same seller but one came in a box and one came in just a plastic. Disappointed because even the plastic itself was damaged and had hair on the glue part.

06-07-2026

Loubna   United Arab Emirates

فاقدة المصداقية

الغي طلبي بسس خطأ من الشركة و ١٢ يوم لم يعيدوا المبلغ و قدمت أكثر من شكوى دون فائدة

18-06-2026

Lovi   Philippines

Bad customer service

Worse customer service! I wanted to send back an item because well it was basically ruined. I tried with customer service but all they did was say sorry, not even a refund was possible.

28-05-2026

Jess   Australia

Packing was ruined.

I bought a hairdryer from xiaomi off of noon, product was perfect but the box it came in was damaged. I just hope the packages are treated more carefully especially if its anything electronic in the package.

23-04-2026

Angela   Belgium

noon minutes!!!

Living in an area where grocery is a bit far and when we ran out of an item could be annoying, thank god noon minutes exist. Literally always saves my time before cooking.

16-04-2026

Yuliia   United Arab Emirates

Phone with defect

I purchased a phone from Noon and it had a major defect. After multiple attempts to get a refund or replacement I have received zero support. I consider it as a fooling a client and complete disrespect of clients rights. Before I bought perfume form them which was mentioned as original, but I discovered that it was fake comparing to the original in perfume shop. This happened to 2 perfumes. Cheating people like that every time is not ok at all. And there is no means to fight my rights with them. Which is even more disappointing

14-04-2026

Maraiah   United Kingdom

Order never delivered

Been waiting for a week now and only when I checked the app again, all this time my order was cancelled. They never notified or emailed that my order was cancelled, nothing.

31-03-2026

Maryam   United Arab Emirates

Noon 15mins

Living up to its name, noon 15mins delivery indeed. Could not really go out since I’m taking care of 2 kids and noon 15 mins delivery coming in clutch! Just a big shout out to all noon drivers during these times.

27-03-2026

Mariam   United Arab Emirates

Delivery items were bad

I ordered from Noon 15 mins, just a few veggies and frozen items that I needed. 2 out of 3 frozen items were incorrect, they did not even bother checking with me if it was okay and the veggies were mostly bad, they were mostly wilted.

24-02-2026

Sharon Iyadi   United Arab Emirates

Terrible Noon Delivery Service!

I placed an order with Dunkin’ via Noon Food on 01/02/26 for Dream Donuts and a Mango Matcha, totaling AED 95. Despite selecting my flavor preferences, the order was prepared incorrectly. The drink arrived half-spilled, and the Mango Matcha contained no mango flavor or cream/milk.
The delivery person insisted I accept the order and raise a complaint afterward. The in-app help options were limited and ineffective, and Noon offered only AED 15 credit for an order that was clearly not delivered as paid for.

I was repeatedly contacted by phone instead of being offered written communication, despite my availability constraints. This reflects poor service handling and lack of accountability for a paid service.

Unacceptable experience. Customers deserve to receive what they order and pay for.

03-02-2026

Rommel   Philippines

Food Order

I placed an order from Jollibee through Noon food but haven’t received. They claim that the location I have pined was wrong and far and unable to deliver but delivery address is written very clear. 🤷‍♂️ I haven’t get any refund or credit note from their side knowing that delivery was cancelled from their side. My question is why is that I havent get any refund or credit note after payment from the said order. Where does the order go? It was missing? Simply gone? Kind of a horrible situation but this will be my first and last using Noon.

Very bad experienced, random customer service pretend to assist but completely a lie.
You cannot even call back as they will block you or phones keep on hung. 🤷‍♂️🤷‍♂️🤷‍♂️

30-12-2025

Nandhakumar Natesan   India

Misleading listings, and Worst Customer Experience-NOON.COM

Misleading listings, and Worst Customer Experience-NOON.COM
We placed an order for a Panasonic garment steamer (Order # NAEHB0077202850) as per the details listed on your website. However, we received a hand iron steam(Image attached), which does not match the order details or the image provided.
This is not a mistake on our part; Noon has messed it up, and now you want us to return the item. This is unfair and highlights Noon’s poor product return policy. I will return the incorrect item delivered by Noon, and I kindly request that you send me the correct item as shown on your website.
Due to this mistake, we missed the opportunity to purchase the product at a better price from other sellers like Amazon and Danube. We could have bought it from another seller if we had acted sooner, but the delay and incorrect delivery caused us to lose the best available deal. This situation is very frustrating and has resulted in a financial loss for us.
We requested a proper resolution and assurance that the correct item is provided, but no response at all.

24-11-2025

Amr Kamel   Dominica

Inappropriate Early Morning Delivery

I had placed an order last night with the delivery scheduled for today, before 12:00 noon. However, your delivery driver arrived and rang the bell at 6:00 AM, waking up everyone in the house. Such an early delivery is unacceptable and highly disruptive, especially when no prior notice or consent was given for delivery at that hour.
This package was intended as a birthday gift for my wife, whose birthday is on 12 November. My plan was to personally receive the package and present it to her later as a surprise. Unfortunately, because of the extremely early delivery, the driver handed the package directly to her when she opened the door — completely spoiling the surprise and causing unnecessary disturbance early in the morning. 
Additionally, I would like to highlight a concern with your delivery policy:
Why does the Noon app ask customers how they prefer their package to be delivered (leave at doorstep or deliver personally), if the delivery personnel then simply hand it over to anyone available at the location?
If the package is marked for personal delivery, it should be delivered only to the intended recipient, not to whoever answers the door. Otherwise, this option serves no real purpose.
This entire experience was both inconvenient and disappointing, and far from the professional standard I’ve come to expect from Noon.

11-11-2025

Maya Yaacoub   United Arab Emirates

Expired Items delivered by NOON minutes

I purchased on 05/Nov/2025, 3 dairy products from NOON minutes store at UAE; unfortunately they had an expired date by 2 month past.
I’m extremely disappointed in the quality of products at your store not taking into consideration people’s live.
When contacting the customer support and asked to replace the expired items by good ones, they said NO, they will only refund the expired products’ amount. SHAME on such decisions. The ministry of health should take action on NOON stores asap.

06-11-2025

aktarul mondal   United Arab Emirates

Mariam Atrouni, Business Development Executive — Professional, Supportive, and Cooperative.

We truly appreciate the support and cooperation from Mariam Atrouni, Business Development Executive. She has been extremely professional, approachable, and always ready to help. Her valuable guidance and suggestions have greatly helped us in improving our sales and overall business performance.

It’s a pleasure working with someone so dedicated and supportive. Highly recommended for her professionalism and positive attitude!

— Roza Abaya Team

30-10-2025

Jean |   Verified   United Arab Emirates

late parcel

I was expecting a parcel to be delivered today, it should have arrived yesterday but nothing came and even today nothing came, all that customer service told me was just wait…I have been waiting for 4 days now still no update.

15-10-2025

Maher   Pakistan

Refund

Noon big scam me iam order noon iqooneo 10 noon deliver rong item iam refund request noon not refund ma or not give back my money also my mobile and noon dealeat all data in my no and gamil id

20-09-2025

Maria   United Arab Emirates

Jollibee order, cancelled and not return my money

I trusted the company noon but you should be responsible. We as customer can order wherever we are and to wherever we are. So if you think the location was far then check what location nearby in assigning rider. If it’s not possible to deliver then don’t the order and don’t take money. Return the money. Money is hard to earn and not easy. Please.

19-09-2025

Jennifer   United Arab Emirates

Disappointing

Ordered a few items on their 15 min mart, all looked well at first but when it came to the bananas on the app it said 4 to 6 pcs, what they gave me was just 3 small pcs.

04-09-2025

Dee   United Arab Emirates

Bought skin product but it was counterfeit

I recently purchased a skincare product that was being sold at a significantly lower price than its usual market value. In hindsight, I should have trusted my instincts—it really did seem too good to be true. When the product arrived, the packaging was already a red flag: it looked worn out and poorly handled. Upon opening it, I could immediately tell it was a counterfeit. The texture, scent, and overall presentation were completely off.

Despite this, I gave it a try on my face, and it confirmed my suspicion—it was definitely fake. I reached out to customer support, hoping for a resolution, but their response was completely lacking in empathy. The service was terrible and dismissive.

19-08-2025

killnar   United Arab Emirates

Terrible Experience with Noon Food

Terrible Experience with Noon Food – Never Again!

I had an awful experience with Noon Food services. I accidentally canceled my order just minutes after placing it, and I immediately reached out through chat to either get a refund or continue with the same order. Instead of offering proper support, they dragged the issue through a long and frustrating discussion. The only to offer me a 50% compensation.
Even worse, the amount they promised (to be refunded in 5–6 days) was around 30% of what I actually paid. That’s not compensation, that’s fraud.
As a regular customer, I expected better treatment and respect. Clearly, Noon does not value its customers or care about fair service. It’s extremely disappointing to see such poor practices from a platform that claims to be professional.
I sincerely hope this company faces the consequences of such shady and dishonest behavior. They’ve lost me as a customer for good, and I’ll make sure to avoid any business connected with Noon going forward.
Avoid Noon Food, they don’t deserve your trust or your money.

02-08-2025

Farhan   United Arab Emirates

Noon food

There riders not follow sop on road driving reckless making dangerous to other and the riders don’t follow instructions of delivery and customer service is also bad they don’t solve the problem in email saying we try contact u but unreachable completely lie and I was never refunded

29-06-2025

Preethy   United Arab Emirates

Incomplete order and Bad customer service

Very Disappointed – Incomplete Order and Unfair Refund

I had a terrible experience with Noon Food. I ordered two meals, but only received one burger and cold fries for the second meal – the main burger was completely missing. When I reported the issue, they refunded me only 19 AED for a 30 AED burger. That’s not even the full value of what I paid for!

What’s worse – I paid in cash, but they refunded me digitally, which is completely useless to me since I paid with real money, not credit!

And to top it off, if I try to order the same meal again, Noon now charges even more – especially for those of us who are subscribed to their service. That’s just ridiculous and feels like they’re trying to take advantage of regular customers.

Absolutely unacceptable service. Noon Food really needs to fix their quality control and stop cheating customers like this. Avoid if you value your money and time

19-06-2025

Miraal Shebl   United Arab Emirates

Took the money and the order was never received nor refunded.

I placed an order for three items and received only one, which I returned due to a defect. Since May 29th, I have been trying to resolve this issue through chats, and all I’ve received in return is neglect and empty promises.
My initial request/complaint was closed without any resolution or even an update. Since then, I have contacted your support team three more times, and each time I was asked to wait another two days for a follow-up. Today is June 6th, and I am still being asked to wait—with no explanation, no progress, and no accountability.

To make matters worse, I requested a supervisor call and was contacted by Ms. Jude, whose lack of professionalism and basic customer service knowledge was shocking. She offered me my own money back in the form of Noon credit as a “compensation,” which is absolutely unacceptable. Compensation implies an additional amount in recognition of your company’s mistake—not simply returning what is rightfully mine. And above all she wants me to wait 4 more days.

They are VERY UNPROFESSIONAL.

06-06-2025

Aisenem   United Arab Emirates

Very Disappointed — Partners, Be Careful!

I am extremely disappointed with Noon and want to share my experience to warn others.

I have been working as a partner with Noon, and for over five months, I have been waiting for my payment. Despite many follow-ups, emails, and requests, I have still not received the money that is rightfully owed to me.

What’s even worse is that Noon takes very high charges and commissions, which leave almost no profit for the partner. It’s as if they are pushing you toward bankruptcy rather than helping you grow your business.

The lack of support, the delays, the poor communication — all of this has made my experience with Noon very frustrating and disappointing.

Based on my experience, I do not recommend anyone to work as a partner with Noon. They do not deliver on their promises, and you risk losing your time, energy, and money.

I hope they take this feedback seriously and improve, but for now, I strongly advise others to be careful.

28-05-2025

MJ |   Verified   United Arab Emirates

Noon Food

Noon food, they took over an hour to deliver and when it arrived the seal on the food was removed therefor sauce was all over the paper bag

25-05-2025

Cherry   United Arab Emirates

Cancellation of Order

I have ordered few items in Noon Supermall. There’s a reason why we order from Supermall and get charged service fee, because we need the item immediately. Since I am at work, I was not able to answer the first call, but I called back shortly within 1 minute. Rider told me company has already cancelled my order. It’s so frustrating because we need the item and rider did not leave it at the door just because I forgot to click the said option. And they are saying to reorder the item. How about the time we wasted waiting?

08-05-2025

syed   United Arab Emirates

Worst customer service

I have brought a wall fan from Noon under warranty, but Noon team refuse to make service, they dont have any customer service telephone, when we post in online app. they are giving a repeated message to approach nearest service centre, it is very far. when we contact service centre they are ready to acept that

07-05-2025

Chel   Philippines

Wrong Item Delivered (Scammed!)

I have very bad nightmare experience about noon. I place ordere a Camera EOS 2000d last Apr 5, 2025 using my debit card. I am so excited can’t wait to accept this order it supposed to be a gift for my son, and I save this big amount for this. Noon deliver wrong item on April 30, 2025! How come they will deliver a bracelet instead of camera?! It was so horrible!! on same day I caught there attention and immediately call there customer service to return the wrong item!! on the same day they collect it on the same place, then told me to wait 2 days, for quality checking to warehouse then after 4 days they reject my return and telling me that they received not match what was originally shipped from there facility!! Even this wrong item was send from them!!! They are scammed!!! I call many times this customer service and they don’t even know how to resolved the issue!! It’s not fair with me, I save that money & earn it! & they thefth the money & they will not give me my refund!!! I am so stressed out!!! God knows everything and this will not shall pass!!! Noon is such a big Criminal & dangerous I am not recommended this Noon!!! Beware of NOON, I want a refund from them!!!Fraudelent Scammed & theft!!!

05-05-2025

Syed   United Arab Emirates

Poor customer service

I have bought a wall fan with warranty, not working now in warranty time, that r not ready to accept the warranty telling to contact the service center which r far and refuse to accept as I bought from noon online
Noon customer service don’t have any contact no to call for assistance we need to message only in appp they read and closed the complaints with irrelevant reply
Very very poor service among online stores I will not recommend to any one better buy from near by stores they will support with your requirements

01-05-2025

Hasan Ali   United Arab Emirates

It was the worst time to use the noon

It was the worst time to use the noon application, their system was slow and they admitted it happened with many customers before and still without any solution How come they will not refund my money if the system is not working fast, I explained to the guy who called me that when I opened the application I clicked to locate my new address twice and the mark was on my building but the name of the building it was the old one from my old address and I changed it later, so how the system still selecting my old address how you are telling me it is my mistake????
I am going to report it directly, it isn’t accepted at all, and only refund 25% of the whole amount they will refund, that’s not the right way to deal with a customer…!!!!!!! And to let the customer deal with it because this is what they can do !!!!!!

27-04-2025

Dalia Abbas   United Arab Emirates

Not trustworthy. Never again use Noon

Never again Noon
I bought the z fold 5 as a gift and our surprise when we opened the phone was nothing less than big. The phone has a dent and scratches on the hindge. This is a brand new phone not a refurbished one. I took pictures and sent noon the claim for refund or replacement and they simply washed their hands and said the product does not meet the retun criteria. It is mentioned clearly in their return policy that if an item has a manufacturer defect the return and refund is accepted as long as the original package is all there. So they sent me an item with issues from manufacturing but they don’t take responsibility for the product. Even 1 start is to many. They send me the phone back saying everything is fine with the phone they can’t see any issues with it.

20-04-2025

Jonalou Degamo   United Arab Emirates

WORST CUSTOMER SERVICE!

I have a really bad wxperience with noon. Their return policy is very confusing. Be careful when you buy any electronic devices from them. They will put in the policy “easy returnable” when in reality it is not. As per them once opened you cannot return the item even if it is defective. Their staffs keeps on lying to me and even told me it is not noon’s fault. Honestly, buy directly to the brand itself, regardless they are offering good price they will never help you if there is a problem. They will wash their hands. NOT RECOMMENDED! I have informed all my friends and relatives to not buy anything from them as well.

16-04-2025

Mark Lawrence   United Arab Emirates

Warranty return

After acknowledging that my warranty was valid Noon refused to collect my Kenwood blender because it was being returned in a non Noon box!!!! Very shabby and unprofessional

05-04-2025

Anonymous   United Arab Emirates

Undelivered Order

I recently placed an order with SHABAB FOOD CITY RESTAURANT (Inv No. AE1PQ3DSQ-IAID248615), April 04, 2025 11:10 AM. Unfortunately, my order was cancelled due to the item being unavailable. Since my payment was prepaid and non-refundable, I contacted the restaurant to request a replacement and offered to pay any difference in cost in cash. I was assured that the order would be delivered, but after attempting to follow up, my calls were declined, and I have yet to receive any further updates. The lack of communication and resolution is disappointing.

04-04-2025

omar   United Kingdom

Title: The Worst Delivery Experience Ever — Unprofessional, Disrespectful, and Misleading!

I am beyond disappointed and frustrated with Noon Food and feel compelled to share this awful experience to warn others — especially those relying on timely food delivery during sensitive times like Suhoor.

Here’s what happened:
I placed an order at 4:08 AM on 14th March, with a promised delivery time of 25-35 minutes — a commitment that turned out to be completely meaningless. Immediately after ordering, I called the restaurant directly, and they informed me the food would be ready in 5 minutes, so there was no issue on their end.

However, Noon failed miserably to assign a driver properly. The order was repeatedly reassigned and canceled between the same two drivers, one of whom refused to go to the restaurant. Meanwhile, the clock was ticking, and my Suhoor time was being wasted.

At 4:25 AM, Noon’s customer service called me (female representative), and after I explained the entire situation and the urgency of receiving the order on time for Suhoor, she agreed to cancel the order and offered a full refund as an apology for this unacceptable mess. I was relieved, assuming they would follow through on their word.

But what happened next was an even bigger slap in the face:

The food was still delivered at 4:45 AM — late, cold, and with the ice cream completely melted.
By that point, I had already made my own Suhoor because it was too late to wait.
So, they delivered something I no longer wanted or needed, after promising to cancel and refund.
When I raised this issue again, I received a call from Hazem Saeed, who introduced himself as Noon’s “Customer Service Manager.” Shockingly, he told me there would be no refund because the food was “delivered.”

Why was it delivered if it was cancelled?
Why am I being penalised for Noon’s failure to follow their own process and promises?
To make it worse, Hazem falsely claimed that I “changed my mind” and cancelled on my own, completely disregarding what was actually said in the recorded 4:25 AM call — where the customer service agent herself chose to cancel and refund me because of how badly Noon had mishandled my order.

This is a breach of trust, a display of complete unprofessionalism, and a lack of basic respect for customers, especially during a time-sensitive meal like Suhoor.

Key issues:
Failure to assign a driver properly, causing unnecessary stress and delays.
False promises of cancellation and refund, breaking trust.
Delivering cold and ruined food after cancellation was agreed upon.
Management is denying responsibility and falsely shifting blame to the customer.
Terrible customer service and resolution process, causing me to chase my own refund.
The emotional impact:
This was not just an inconvenience. It ruined my Suhoor, added stress during fasting, and left me feeling completely disrespected as a customer.

Noon Food should be ashamed of this level of service and should review their call logs and internal communication to admit their failure and issue a full refund immediately. If not, I will continue sharing this story publicly to warn others.

Final note:
I would advise anyone relying on timely food for Suhoor, Iftar, or any time-sensitive meal to avoid Noon Food unless you want to risk being left hungry, disrespected, and lied to.

17-03-2025

Kalsoom Khalil   United Arab Emirates

Received wrong order and still not received my correct order since march 02 2025

Extremely disappointing experience! Worst customer service, no immediate updates, and no action on the status of my correct order—an absolute waste of money.

Worst customer service! The representatives provide no clear information, are unaware of company policies, and at the end of every call, they still ask customers to rate them as “satisfactory.” Why should we, when the service is far from acceptable?

I placed an order for a PlayStation 5 on March 2, 2025, but received the wrong item on March 5, 2025. Since then, I have contacted customer service multiple times, sent several emails, and even provided images of the incorrect shipment as instructed. Despite all this, there has been no resolution or proactive response.

On March 16, 2025, a Noon pickup agent collected the wrong item which they mistakenly delivered, yet I still have not received my correct order of PlayStation 5.

This ongoing delay and lack of accountability are completely unacceptable. Noon has failed to provide even the basic level of service expected from a reputable platform. Big disappointment!

16-03-2025

Jaklin   United Arab Emirates

Poor customer service.

غير مهنين بالمره حقيقي لا يوجد اي كلام يقال عن سوء الخدمة والتصرف يعني ايه آستانه 45 دقيقه ومحدش برده يرد عليا والمدير المسؤول مش عايز يتكلم معايا او حتي يعرف ايه مشكلتي لا بجد حاجه سيئة
They are not professionals, really, there is no talk to be said about poor service and behavior, I mean, yes, he is 45 minutes, and no one answers me, and the responsible manager does not want to talk to me or until he knows what my problem is, no, seriously, a bad thing

04-03-2025

maria   Georgia

worst customer care

items in my order were missing, customer support asked the physical check which i threw but even after sending them the screenshot from bank on how much i was charged and they also can see it in system – like why you even being so cheap? wont ever order again from them, its so much easier to get in from instagshop and whenever anything missing they refund straighaway without asking million stupid questions

20-02-2025

Shiela   Australia

DO NOT ORDER FROM NOON

If I could rate this company or App 0 or negative I would.
Terrible experience.
I am just a tourist from Australia and used this delivery app for the first time.
I wrote the address of my hotel in Safa Park and ordered my food.
I got a call from the driver when he picked up my order that he couldn’t find my hotel in Dubai Marina so I told him it’s in Safa Park and he advised me to WhatsApp the full address which I did.
An hour later I got a call from Noon customer care that it’s not possible to deliver to my address because it’s outside the delivery radius and apparently my address is tagged to Dubai Marina and not Safa Park which I didn’t realise at all.
Anyway, I asked if they could deliver because it’s late in the evening and I have ordered it 2 hours ago which is so delayed but then they were firmed it’s not possible and canceled my order.
I thought okay whatever I will just go hungry for the night but then when I was requesting for the refund, they said they cannot refund because the order has been dispatched and Noon has paid the restaurant. After multiple calls to Noon customer care, they still didn’t give my money back even if I didn’t get my food.
I am astounded by their worst customer service and treatment to a customer especially for a tourist who doesn’t know much about how things work here. I absolutely DO NOT RECOMMEND to anyone this delivery company especially tourists

14-02-2025

M Fowler   United Kingdom

PROTECTED BY DUBAI GOVERNMENT

In October 2024 I ordered and paid for an expensive electronic item from Noon. Instead, I received a completely different product of substantially lower value. I complained and requested a refund. After more than 3 months of lies, delays and deception, Noon have still not provided a refund.
From reviews, innumerable other customers seem to have endured a similar fate from dealing with Noon, experiencing the delivery of cheaper, inferior products to those ordered and paid for, and then being refused a refund. The inference is that Noon simply never had the item you ordered in the first place. If you see Noon advertise a product at an advantageous price that you cannot find anywhere else, then be very afraid.
The Noon system will certainly ensure you receive a blizzard of banal AI-generated e-mails (and never from an identifiable person). If you are unlucky you’ll also get to speak to a “Noon customer agent” who, in reality is merely some sacrificial employee ordered to call you and against whom you can vent your anger and frustration. But it’s all to no avail, because they will simply say they will “escalate” (a much favoured word in the Noon lexicon) the matter, which is equally meaningless drivel. In totality, the aim is apparently to grind down the customer such that, eventually, they simply give up.
You might expect that Dubai, with its reputation for robust legislation and regulatory systems, would have measures in place to protect consumers from being exploited by harmful commercial practices. And they say they do – both in Federal Law protecting consumers and with a dedicated consumer protection department (the DED). However, my experience is that DED is reluctant to do anything to intervene, regardless of evidence of blatant and provable breaches of Federal Law being provided.
The only safe way for me to avoid another problem with Noon is very simple – I just won’t, under any circumstances, deal with them. Lesson learned – I’ll stick with Amazon instead. If you have already dealt with Noon, and have received a cheap and inferior product to the one you ordered, you have, sadly, now likely entered the twilight zone of endless AI-generated obstruction. In which case, jolly bad luck, because it seems Dubai’s DED Consumer Protection Department is unwilling to intervene. That is a shame, since it brings into serious question Dubai’s reputation for robust consumer protection.
Finally, do not believe any assurances that Noon will “take this matter seriously” and investigate, it is simple simple window dressing.

I had expected better from Dubai Federal Laws, not just a shrug of the shoulders with a missive stating they are passing it to the relevant department, which seems to be their method of asking consumers to go away and not bother them again!

30-01-2025

MUHAMMED   United Arab Emirates

Disappointed

I ordered food from Al Baik through Noon Food, but my experience was disappointing. The app showed that the food was being prepared, but it was eventually delivered to another customer. I contacted the rider for clarification, but their response was unhelpful. This mishandling of orders and lack of communication from the delivery team was unacceptable. I hope Noon Food improves its processes to ensure this doesn’t happen again.

04-01-2025

Mo Ha   United Arab Emirates

Terrible Refund Policy and Poor Customer Service

I had a very disappointing experience with Noon, and I wouldn’t recommend it to anyone. Their refund process is an absolute nightmare. Not only do they take forever to process refunds, but they also refuse to refund the shipping costs. This feels completely unfair, especially when the issue lies with the product they provided or their service.

I had to return an item that was defective, and despite multiple follow-ups with customer service, I was met with unhelpful responses and delays. On top of that, they didn’t refund the shipping fee, which is ridiculous because the fault wasn’t mine! This is not the kind of service I expect from a reputable online retailer.

If you’re considering shopping here, save yourself the hassle and use Amazon.ae instead. They have a much better refund policy and excellent customer service. Noon needs to seriously rethink how they handle returns and treat their customers.

04-01-2025

Ahmad   United Arab Emirates

iphone 16 Pro Max

I ordered an original iPhone 16 Pro Max 256 GB, but received an incomplete set. And I was denied a refund.
The product was without a warranty booklet inside the box.
This does not correspond to the originality of the product.
The seller refused to accept the goods.
Dishonest seller and Noon policy that is not on the buyer’s side.

30-12-2024

Loven Legita   Philippines

Payment Refund Issue

Very bad customer service and unprofessional. All asking the same questions for a week without solution to your concern. Only asking for reversal or refund of overcharged from my card. Waste of time and effort.

19-12-2024

tareq   United Arab Emirates

not getting my order

my first time to order from them , and last time.
i made an order and all was smooth , i paid extra for next day delivery , and after waiting until night for my order , they cancel it
i called them they said it’s out of stuck and to return my money back it will take 3-5 working days lol
so now i can’t order from another app waiting my money back.
and i didn’t get what i ordered because it’s out of stock ,
since it out of stock why the hell you have it in the app and you make people order it
the worst experience ever

06-12-2024

GRACIA   United Arab Emirates

DISSAPOINTMENT

Dear [Company Name/Customer Support Team],

I am writing to express my disappointment with the service I received regarding my recent purchase of the Samsung S24 Ultra. I had chosen express delivery to ensure prompt service, but my experience has been far from satisfactory.

Here is a summary of the situation:

I was informed by the delivery person around 5:00 PM that they would deliver the package within 1.5 hours.
However, by 8:00 PM, I still had not received the parcel.
I contacted your customer service team and spoke to two representatives. They assured me that they would raise a complaint, and I would receive a call. They also mentioned they would try to arrange for delivery on the same day.
Unfortunately, no one has contacted me since, and I still have not received the mobile phone I purchased. This delay is extremely frustrating, especially since I opted for express delivery and had been given assurances that the matter would be addressed promptly.

I expect the following actions from your side:

06-12-2024

Jason Oniel   United Arab Emirates

Selling fake Products

Pathetic service, this company has no contact details, and response from customer care, I ordered a phone from Noon.com UAE they delivered me a fake Phone with changed IMEI number for other phone, which makes the software change and now am not able to contact the company.

02-12-2024

Hesham Ramadan   United Arab Emirates

Faulty PS5 Controller

i bought PS5 Controller as a gift for a friend, apparently the mic socket doesnt work, and when i get it checked apparently the whole housing from the inside is changed!

i’ve bought stuff worth over 20k dirhams from noon and they dont want to help for a product worth 250 dirhams!

and they keep asking for video proof of the damage from the inside while the controller is not even here and they are not willing to help, 3 weeks of follow up with the same exact outcome every single call

they should learn from amazon honestly, i wont be using noon at all, deleting the app for sure!

18-11-2024

Ina   Switzerland

Fake parfumes

1 Star Review – This Place is a Total Fraud! Selling Fake Perfumes and Treating Customers Like Fools

DO NOT BUY FROM HERE! I was scammed out of 1200 AED for two bottles of Erba Pura that were blatantly FAKE. The scent vanished after barely 5 minutes—completely different from the real product. When I demanded a refund, they mocked me, saying I’d need to go to a lab and get scientific proof that the perfumes were counterfeit. Are you kidding me? Even worse, one bottle was still sealed and unopened, and they flat-out refused to take it back. This business is a scam, selling fake products and then refusing to take any responsibility. Save your money and avoid this fraudulent place at all costs!

16-11-2024

Alaa Doss   United Arab Emirates

Don’t buy from them

I paid 230 dirhams for some items and they sent them wrong and when I asked for return they said it is food item and they can’t do anything about it, despite explaining to them that this is their mistake and I sent pictures for the wrong items they didn’t care and said they can’t help coz it is food item which were chocolates by the way so basically they just stole my money

12-11-2024

Mika |   Verified   United Arab Emirates

noon 15 min delivery

I order a bag of chips, soda and some fruits. At first I was happy because it did arrive in 15 mins BUT when it arrived the banana they picked was over ripped, the soda they gave was flat and the bag of chips had a whole in it. Very very disappointing

08-11-2024

Nozha Elmoudni   United Arab Emirates

Worst Delivery Driver EVER

Delivery driver, called to say he arrived but then tried to make me to go a different location to find him. Called me non stop to make me go to him. Finally arrived 25 minutes later, I got back in the lift to go down to meet him, called me a few seconds after he said he arrived and said he will come back tomorrow. I told him he had to wait, I get downstairs, he was not there, he was outside leaving, because he had parked illegally. He then refused to give me my package!! Horrendous delivery service, will never use Noon again!!!!

06-11-2024

Kristine |   Verified   Philippines

Very poor service from Noon Food

Lately noon food has been very slow, I waited almost an hour and a half for my food. In the app it said it was out for delivery so we waited for an at least 30 mins, but it took longer. When the food came the drinks are also spilled everywhere the bag.

30-10-2024

Gil Yarden   United Arab Emirates

Bought LG TV with Soundbar as a free gift, never received

Ordered LG TV with Soundbar as a free gift.
They never delivered the soundbar!
Different excuses why not delivered but also no compensation!

24-10-2024

Jasmine |   Verified   United Arab Emirates

noon food

Save yourself the hassle and order from literally any other delivery service. Noon Food does not care about food quality, correct orders or resolving issues.

23-09-2024

Mikhail   United Arab Emirates

Absolute disgrace

Terrible company, even worse than Du, which is hard to beat. I am trying to return an item for a week now and the courier keeps saying “they tried to reach me and cannot” and plain ignores me.

Called their useless customer support 5 days in a row every day and they cant do S***t, completely useless bunch of people reading of script…

07-09-2024

Muhammad Mubashir   Pakistan

Excellent service and staff

Yesterday I have experience excellent service from noon team. My phone got switched off and order not delivered. But they follow it and refund my money which shows each customer maters to noon.

31-08-2024

Fred Davis |   Verified   United States

noon food

The food was just everywhere, at first I was so happy it arrived earlier than expected but I think the rider was being a little careless with his driving. Order came and when i checked inside the bag the drinks were spilled and the food container was a bit open.

22-08-2024

swapnil   India

false comittement

this is the most horrible service anyone can provide to their customers noon is a big brand unfortunately the service they provide is third class i wish i could say something below that noon please stop this pathetic pattern if you guys cannot fulfill what is promised on your website or app do not give false information to the customer though after paying for same day delivery you guys cheat the customers should feel ashamed of this action of yours and thanks for ruining some ones birthday. worst and third class service ever. for god sake stop ordering from noon as they don’t value their customers even the grocery stores are better than noon atleast they know ho to keep their customers happy. disgusting service

16-08-2024

Shahida   United Arab Emirates

Broken cat litter

Such a poor service took a cat litter for 1100 aed and these people not even in 10 days the net is broken and they dnt want to fix better they dnt want to exchange or refund such a. Fraud peopel taking such a huge amount and do not even have courage to help super duper worst service ever I will never advise anyone to buy from noon poor poor service and they just say sorry man keep sorry in your pocket if you can’t fix such expensive things do not sell … I hate this noon

03-08-2024

kashif   Pakistan

noon not refunded my cash

i buy a laptop from noon on AED 1519.when I receive laptop its totally change and also screen were blinking when I turn it on.so I decided to return laptop on the 2nd day of my purchase I return laptop and the delivery boy told me your payment will be transfer in your account in a week but now almost 3 months gone and still I didn’t received my cash back.

24-07-2024

Walid Eltarsha   Palestinian Territories (Gaza Strip and West Bank)

Cheating

Noon is cheating, my order is Middle East version
And the send me international version,
And i paid the Middle East price however the international version cheaper,
Anyway i will go legally with them and i have all evidences.
I attended pictures for the item that i received
Where is the TDRA sticker????????

Guys be careful from them

06-07-2024

Nirupama sk   India

Missing items

I paid 150 dhirams at noon 15 minutes and received empty bottle and a bread packet and called 3 times to noon and haven’t reviewed my order yet . The driver and phone representative both r rude worst service ever. Being a regular customer it’s heartbreaking to receive such worst experience from them

18-06-2024

Alex |   Verified   United Arab Emirates

Wrong Order

I love noon, I have been ordering from noon food for a long time now but this has been happening way to often. You pay so much and driver comes brings wrong order, you reach out to them and it takes ages for them to resolve it and most of the time nothing even gets resolved. At the end you don’t get a refund or even the food you ordered.

13-06-2024

Mirna   United Arab Emirates

Horrible experience they r a fraud

I ordered an item they brought it open and when I requested to return it they refused accusing me that I open it. They r fake, incompetent. Their customer service answer after 5 days with automatic reply *I tried reaching you but no answer pls provide alternative number. * I never had such horrible experience ever. Never use noon

08-06-2024

Dean   United Arab Emirates

Delivery of a broken item and refusal of returning it and refunding it.

I was extremely disappointed My foot and could not believe the customer service that was lacking, and the delivery person was extremely rude and did not accommodate this request. Would not recommend this to anyone.

07-06-2024

Leeroy Bulala   Zimbabwe

Bad attitude from the driver

Instead of 2 days to get my parcel it took double (4days) worst service ever. I even called the customer care and they seemed to have less knowledge about what they were talking about.

02-06-2024

Usama   United Arab Emirates

Noon the worst

نون هي الاسوأ على الإطلاق في السوق الإماراتي و انصح بعدم التعامل معاها بأي صورة كل عروضهم مزيفة و ليست عروض حقيقية و غير محترفين بالتعامل مع الشكاوى و للمرة الرابعة ادفع قيمة المنتج ولا يصل أصلا ويتم إلغاؤه تلقائيا من طرفهم دول إعلامي.

02-06-2024

Danish   United Arab Emirates

Pathetic service

No customer service. Pathetic

25-05-2024

Carl   United Kingdom

Faulty Sony Playstation VR2 Headset

Very soon after purchasing a Sony PlayStation VR2 Headset (March 2024) I found the headset was failing to work properly or not work at all. I contacted noon who asked me to send the faulty headset to one of their recommended repair agents. I chose “Jumbo Service Centre ” located in Musaffah Abu Dhabi. After a few days I was surprised to learn from Jumbo that my faulty VR2 Headset could not be replaced nor repaired due to not being under warranty ? Noon have repeatedly asked me to email the report that Jumbo gave to themselves which I have repeatedly done (approx 7 or 8 times) but as of yet they have not done anything and at the time of writing this review May 2024 I have not had any repair nor replacement for my faulty VR2 Headset. They really are a terrible company to deal with and would strongly recommend others to purchase goods directly from a shop where you have face to face contact. I will never purchase anything from Noon again and feel I will have to accept I have lost my money.

18-05-2024

Aj   United Arab Emirates

Delivery

No transparency on time of delivery. Delivery guy decides and changes the schedule based on his convenience. Zero support from Call centre they disconnect in middle of the call and never call back.

13-05-2024

Joriz   United Arab Emirates

Worst costumer service

Worst costumer service agents ever. I have experiencing frequent issues with my food delivery recently. Chatting with agent but responding me with the same phrase as always. That they will get back to me but never did. Only after several follow up then thats the time i will get an answer which is the answer is unreasonable. My recent issue is just happened today afternoon(May 7,2024) i placed an order takoyaki but after receiving my order there is a note written that they replaced my takoyaki order with some shrimp stuff as that takoyaki is not available. They decided to replaced my order without even notifying me or call me. I raised the complaint but agent informed me they will call me back after investigation but didnt received call back. I informed them to just collect the food as i will not eat it. Then the second agent informed me that they refunded half as only 1 item has been replaced. Is it good answer? Second incident around 2am i placed an order for a chicken wings and a ginger lemon drink. But got my ordered totally messed by the drinks spilled all over the chicken and the paper bag even dripping. Again i waste time complaining instead of eating. Just to let you know that I am pregnant and imagine how frustrating it is for me to experience it for my food. I ordered food as this hour coz i am hungry but wasnt able to eat instead writing a complaint. But after talking to the agent and sharing my frustration she ended the chat while im still typing my feedback. I didnt get a call back after chatting with an agent. Morning time i checked my noon credit as expected 6.36aed was refunded not even enough for the drinks spilled. Can you imagine again i chat with costumer agent and bravo she said 6.36 was refunded because of the drinks spilled can you imagine? Thats how they work. Spoiling your meal and thats it. They are thieves. Youll order they will ruin it and will not give you back your money

08-05-2024

Marice   United Arab Emirates

Poor customer service!

Waited my ordered food for more than half an hour and when the rider came my food was spilled everywhere! I immediately contacted the support and I was told it will get sorted out and I’ll get a call within 40mins! The rider said that the new food will arrive in 10mins. Of course nobody contacted me after 40mins and my food was still not delivered!!!!!!I contacted the support and the same sh!t i was told “wait for 40mins”! These people are clowns. It is better to talk with chatgpt than deal with these robots.

22-04-2024

Isaac   United Arab Emirates

Trust them at your own risky

I ordered a DDJ REV1 from Noon and while using it the right jog wheel wasn’t responding I raise I warranty claim since the item had one year warranty policy the item was picked and after 3 weeks no one called me till I called their customer service and agent told me they can’t get me another device cause they check this one has defect and I was told to wait 24 or 48 hours for a refund. I waited more than 72 hours till when I called and another lady told me that item can’t be refunded that they’ll return it back to me but in the first place they had checked the item and findout that it’s faulty

To cut long story short in the process I waited for over 36 days and they sent me a mail to send them video of the item of which they had picked the item already from me on 15 March in the process I started receiving mails that the item is out for delivery and this item is still not working even now
So that’s how I lost my AED 1119 with you noon

But all I wanted to was to have fun with my money and machine but I ended up loosing the money and having a scrap

Thanks Noon for this hope any person reading this doesn’t fall into the same trap I went into

What disturbs their customers were trained to say please give us 24 or 48 hours or 4 or 6 days

21-04-2024

mohamed   United Arab Emirates

fraud

i bought phone samsung note 10 plus and when the cover back has been crashed i go to replace it ifound that the phone has been opened before and the lcd not original and when i sent to them they informed me that my ticket has been closed without any solution
if they want to reopen it that is the complaint no.##1252563##
very bad experience and no one try it

18-04-2024

Eve Vicky Nakai   United Arab Emirates

Cancelled item due to low quality .

I have been ordering from noon but on the 14th of March 2024 I ordered a cooker which was to be delivered on 17th of March . Unfortunately I received an email from noon which stated that my order had been cancelled due to quality condition on same delivery date 17th March 2024. Processing of refund of payment I had made was to take 7 to 14 days but until now no refund made. I am tired of sending emails back and forth . Kindly deposit my money as soon as possible. 15 emails since till now only empty promises being made which is very unprofessional for a company like noon. You can do better

16-04-2024

Mubarak   United Arab Emirates

Be careful purchasing from Noon!

Hi, Noon is the worst site! I would trust buying from AMAZON used over buying *new*items. LAST 28TH March 2024 I bought a Motorola Moto Edge 20 Lite, Cyber Teal 8GB RAM, 128GB(NAEG30006049023), and when I got the item the phone was working only for half a day it was starting with when rear camera on white line in the middle of my screen (horizontal). Actually, it was refundable so I called them, but they denied refund claims. I told them I want to send it back to be replaced/fixed,but they refused. So basically, Noon (supplier) are getting secondhand devices and faulty, buy some boxes, fix the item and pack the item and sell it as brand newIf NOON are a trusted site why not show up in my product review comments

04-04-2024

Marlyn   United Arab Emirates

Disappointed

Never again!!! This app will never gives refund. Even the website not being helpful.Many time I’ve email them but useless same response you will end up disappointed. The only app without refund. I don’t even want to give 1 star but no choice.. they deserve nothing.

12-03-2024

Yussef Chakhtoura   Lebanon

Wrong item

After ordering the item that i wanted online, noon decided to send a different item. I called to complain and explain the situation that its not the correct item. They reply to mew with an email claiming that they will take it to the higher management. I paid 500 AED for an item of there choice and not mine. Very very unreliable. It was supposed to be a present and i had to buy another one so that i can bring the right one.

01-03-2024

Preethy   United Arab Emirates

Know your cuatomer before adding in list

After ordering food from a restaurant named Khaana Ghar Jaisa, I assumed it was a home diner. However, when I googled the name, I found no information. I then called the delivery guy, who confirmed that the restaurant is called Mumbaikar. I’m wondering what basic information noon is collecting or what
exactly is noon verifying then before adding restaurants in their list..not even the most basic details..

28-02-2024

Mohomed Shiraad Idrees   United Arab Emirates

Lost Orders

I had a very bad experience with noon for the second time. Both times I placed an order with the app, and made the payment through my credit card, to my dismay the order was delivered to the wrong address.
This situation has put me through stressful and embarrassing situations.
I will not continue to use noon as they not only misplace the orders even the customer service is poor. No one has contacted about my second order or given me a refund.
What if I made an expensive order? Wont I be in the losing end?
NOON Team get your act together, and be more responsible for your customers.

24-02-2024

Andrew   United Arab Emirates

Returns

Bought a piece of furniture in Noon. When the shoe rack arrives I see it looks different from the picture. Call them and their answer is : Sorry we can not accept returns. It was fulfilled by a vendor …
So basically Noon was happy to take my money. But not to accept returns….
They lost a customer for ever !

15-02-2024

Fatema   United Arab Emirates

Blocked me from using COD

I had ordered from Al Baik through Noon and opted for COD option. I clearrly mentioned to get change of Aed 500 for both “Driver’s instructions” as well as for ” Restaurant’s instructions”.
Upon arrival the driver did not get the change and Noon team forced me to cancel the order, which unfortunately I had to do it as it was late hour of the night.
After some days happened to order again through noon but could not use the option of COD. After several chats asking the team to call me to clarify on why I could not use the option of COD… One of the person from the management team called me and said that they had blocked me on using COD option since I cancelled one particular order….
Really!!! Are you guys kidding me.. I was forced to cancel the order.. I did not wish to cancel it..
Also the worst part is that after explaining the situation to the agent, she tells me that once they block the user from using COD they do not have the option of unblocking it again..
You guys have such a horrible backend system.. It is not acceptable at all that such a brand has such a hopeless IT team..
Please I request Noon to delete my account and I don’t wish to use it any further..

Alarm for other users as well who use COD as me!!!!!!!!!!!!

04-02-2024

Amir   United Arab Emirates

Tired Delivery Stuff

Delivery stuff or drivers are ZERO most of them must change otherwise NOON will collapse

01-02-2024

Sheila Maeh Opiaza   Philippines

Received damaged product and takes to long to replace

Well first of all I ordered and subscribed to make my life easier and take the product ASAP but in turns out that ordering from noon will give you an damaged product and take your items in long a long process and make my plan mess

26-01-2024

Naser   United Arab Emirates

Address can’t be changed!!!

My address was marked as a gift item and the address is wrong, shipment was not received and requested to update the address, did so on the application and delete the wrong one. called the 800 number to inform them to schedule the delivery as the application failed to accept the address, I received a confirmation that it is done and already reflected as my new address and should receive it within 24 hours. following this this call receive 3 more calls all of them to inform me with the same information “as the address is marked as a gift item, it can be changed”. Last call they told me that the only way to do so is to cancel the order and replace it again. I requested a cancellation to the order and not planning to order from Noon again. This is the worst experience I had ever.

24-01-2024

Mansour Albakr   Saudi Arabia

This is the worst experience I had

This is the worst experience I had. The food was not delivered, and I was not refunded. I called and chatted with them with no luck.

Do not use them!!!!!

19-01-2024

Ekaterina   United Arab Emirates

Delivery

I must say I’m extremely disappointed with the service I received today. I placed an order for food delivery, and the experience was far from satisfactory.

The estimated delivery time was already longer than usual, but what really frustrated me was the unacceptable delay. My food arrived a whopping 120 minutes later than the promised time. This isn’t the first time I’ve experienced delays, but today was the worst. I had guests who went hungry and I have been left shamefaced.

I understand that delays can happen due to various reasons, but it’s crucial for a service-oriented business to communicate effectively with its customers. I received no updates or apologies for the delay during the waiting period.

The lack of transparency and communication left me feeling frustrated and hungry. When I called the customer service line, I was met with indifference and a generic apology. This level of service is simply unacceptable.

I hope the management takes this feedback seriously and works on improving their delivery process. Customers deserve better communication and timely service. I’ll be hesitant to use this service again unless significant improvements are made.

17-01-2024

Kate   United Arab Emirates

Customer service “Clara” is not helpful at all. Their delivery guy took my money.

Customer service “Clara” is not helpful at all. Their delivery guy took my money.

I told him to bring change, but he did not. And so he said he would just get change and come back. It was 3 am at that time. It is now 1 pm and the delivery guy did not return.

The support team just can’t help you. Special mention to someone named “Clara.” After insisting on finding a resolution, she just sends you canned responses and immediately ends the chat without giving me a chance to reply and rate her trash service. She just wants to get rid of me because they can’t find a solution.

Techinically, they stole from me. Not just the driver, The whole NOON team.

Date of experience: December 27, 2023

27-12-2023

Bhautik V Vaidya   United Arab Emirates

Suffering from 30-Nov-2023 till date for the damaged box with damaged warranty lable delivery by noon online shopping

I am suffering for last 24 days for the resolution of my one order. The item was not delivered on 30-Nov-2023, but the noon delivery representative reported to noon that he completed delivery on 30-Nov-2023 night at about 11:21PM. When I received automated email of delivery competition, on 30-Nov-2023; immediately I called noon Customer Care and responded the delivery confirmation email from noon for the undelivered item.

On 1-Nov-2023 morning I received a call from noon delivery representative at 09:47am asking me for my home location by WhatsApp for the delivery. He again called me at 09:49am. I shared my home location and address to noon Representative. At about 10am he dropped a box outside my door and shared a picture of box by WhatsApp to me. Immediately I opened the door and found he was rushing to the elevator without taking any confirmation of delivery from me. When I enquired, why he reported wrong to noon that delivery was made last night of 30-Nov-2023 at about 11.26PM. he informed that on 30-Nov-2023 his car tyre got punctured. In such case of vehicle fault, at first, he could have informed noon management and to me by a phone call rather than making false delivery confirmation. This is not a legal way to handle the order of worth AED 710.00.

When I saw the box, it had multiple damages including the damaged warranty label. But by that time delivery representative left in the elevator and I had no contact of him. I reported with pictures, WA records including audio messages of the delivery representative to noon customer care. Later noon asked for a video of damaged box. I shared that too. Then each time a new noon employee is calling asking me same all details and several questions with no resolution. They want to take it return but claiming that refund will be subject to quality check. So, if they find damaged speakers inside the delivered damaged box then they will blame me and refund my AED 710. Whereas seeing damaged box and damaged warranty label, till date (from 1-Nov-2023 total 24 days) I did not even open the box. This is my first extremely poor experience of online shopping. I gave an option to noon to visit my home and give me opportunity to welcome noon team. Then noon team open the box with a video shooting of the box opening. Let them check if the speakers inside are damaged or not. If it is not damaged and they give me damaged warranty back, then I will retain. Else they take their box of speaker and refund me 100%. But they did not accept it till date. Unable to understand how to resolve this expensive purchase issue resolved.

24-12-2023

Radjaa   United Arab Emirates

Items missing

I received my order with one items missing since one month still didnt solved the issue ( didnt send back the items or refund…)
There is no coordination between the staff
Of customer service (every calls i need To explain again again.. )
The complainte département does not exist …I Think or rater,it does not care or does not Follow up ….
The client didnt received his items and he should caller the company for the Follow up of his case is it logical ??? Is it professional…????
Very very bad expérience with noon company
Till now i didnt received the right answer for my items
Staff give u another history then his collegue
…!!!! Is it normal…!!!
The order Haw the référence number They can not double check the traking…
I ask To send me photo what delivery take They didnt send it why!!!????
And when u call 100000 times They call back one time only if u missed the call They close the complaint …
Not professional at allllll
Think twice time To buy from noon

21-12-2023

Abdul Ajeej   United Arab Emirates

I got a defective mobile and I can return or exchange now I totally lost my money

within 7 days I return my defective mobile still noon not agree to exchange or return my mobile… I lost my money
Worst ever online shopping service

16-12-2023

Naeem Ahmed   United Arab Emirates

Fraud Transactions on NOON

Please Aware everyone, I downloaded the Noon app and my Noon app was hacked within a few days. Someone made a fraudulent transaction with my credit card, I complained to Noon for this nonsense. But the NOON Customer care team they are repeatedly reading the same script that we cannot help you. because of Noon i lost a lot of money and i had to change my all card. Noon is the worst App in the United Arab Emirates.

14-12-2023

Valentina C   United Arab Emirates

Security Concern and Unresolved Dispute

I recently encountered a severe security breach involving my Namshi and Noon accounts, which resulted in an unauthorized transaction of AED196.80. Since both accounts are unfortunately linked, the hacker utilised my Namshi funds to purchase Razer cards through my Noon account.
Over the past week, I’ve been in constant communication with the customer service teams of both Namshi and Noon, only to find myself caught in a frustrating cycle of redirection between the two. This lack of accountability is utterly unacceptable. I want to emphasize that I have not utilised any public internet connections and have maintained the confidentiality of my password.
Moreover, I have not made a single purchase on Noon this year, making the fraudulent transaction even more glaring. Despite my persistent efforts, the promised managerial callback has failed to materialise, indicative of a frustrating disregard for customer concerns.
Evidently, the security infrastructure of both companies appears compromised, given that an unauthorised party successfully transferred funds from my Namshi to Noon account and executed an order using an unfamiliar phone number, which is unequivocally not mine. I have meticulously documented this entire ordeal with screenshots and intend to involve law enforcement to address this criminal activity.
My primary objective is the retrieval of my misappropriated funds. Regrettably, the subpar customer service experience has led me to the decision of closing both accounts asap. My time has been needlessly wasted, and this experience has been nothing short of infuriating.
In conclusion, the customer service I have received is substandard, and I strongly advise others to steer clear of both Namshi and Noon. This has been an utterly frustrating ordeal, and I still expect a swift resolution to this matter.

13-12-2023

Benjamin Barayoga   Philippines

COMPLAIN

Dear ALL,

if you will problem with noon, it will be hard to escalate and it is hard to follow up, as they have incompetent employees.

12-12-2023

Gulzeb   Pakistan

Disgusting Platform to shop with

Not recommended at all. Totally disgusting

27-11-2023

Mohammed Aqil   United Arab Emirates

Worst experience ever

I would not even give 1 start to be frank. It was my worst experience every. my order is already 5 days over due. i have been calling customer care every day and all they do is promise that he product will be delivered as soon as possible. i have still not received my order and i have no idea when i will receive it.

27-11-2023

Ruchika Solanki   United Arab Emirates

Samsung washing machine defective piece

Pathetic service ever I have seen in uae.We took new brand washing machine and we got defective piece firstly they dint give installation we called from outside now we have complained to take back in noon they took 7 to 8 days to think and to go into this matter still no response.No response from noon horrible service ever I have seen the machine is dancing like anything we send the video as well to the supervisor by email still they are saying we will look into this matter.We are noon members still they are not responding every day we are calling every day same answer.if u have minus rating I would have given that.

19-11-2023

Zhol   United Arab Emirates

Tablet not delivered

How they cancelled the order without approval telling they were calling me on 14th that day iwas off day and waiting for the tab and yet they didn’t deliver…they told me to cancel now and order again and now what I paid thru tabby already!!!! This is so annoying and dissatisfied and disappointed!!!!deliver my tablet asap or I will compliant again and again!!!!

16-11-2023

Melvin   United Arab Emirates

Customer service

Their locker facility provided was waste and I was troubled by the location of the locker. There were no one to resolve my issue.

15-11-2023

Yassine   United Arab Emirates

The worst online company you can deal untreatable.

Be careful this is untrusted online company, at first they was ok but recently they become like a scam company you might not get your parcel and if you follow up that another maze like You beg them there is something wrong with this company, it’s like they are falling down or shutting down the last thing they care about is the client mean don’t throw your money they are far away than to be an online e-commerce.

15-11-2023

Purna   United Arab Emirates

BIG NO!

I happily bought an iphone, just after 10 minutes i started using the phone got hot like fire and temperature went up, when I called the customer care, as they claimed the return, they asked me to seal pack the item as it was in its initial stage, which means a customer should seal pack it like factory seal, I packed it and send it back, for sure it weas opened so cannot be like factory seal, 2 days back the courier guy brought it back saying it is not accepted as the box is open, ridiculous!! How do you noon expect any customer to check the item without opening it?? I returned it back and it went missing, I had to call next 4 days asking about it, and finally a customer service guy called back and spoke in threatening tone ‘Do you want your phone back or no?? I said it needs to be rectified, he said ”Temperature is OK now but we don’t repair screen burn” I asked him it had only high temperature issue, nhow come screen burn happened? which means while opening it to repair they damaged the screen? he had no answer, he just kept asking If I want it back or no? I said what if I dont take it back? He simply said he will scrap it and throw to the garbage. I could not believe it.
NEVER EVER BUY ANYTHING FROM NOON!!! They sell anything without checking its quality!!

10-11-2023

Suman   India

Bad experience

Noon grocery was a big big disappointment! I ordered groceries on Monday and delivery was on Tuesday but it’s Wednesday today and I haven’t got my groceries till now. I tried many times to call the call center but their call center is so bad that no one answered my calls. Today I’m traveling and hopefully they deliver it today. SO THE MORAL OF THE STORY IS “” DO NOT RELY ON THEIR DELIVERY! “”

25-10-2023

Joy   Philippines

DELIVERY DATE VERY MISLEADING AND FAKE

Very unreliable and misleading. Ordered on 16th October and as per their system the delivery will come on 18th October, until this review writing not getting anything from them though the order tracker is showing on time (such a lie) it was showing on time for past 2 days now. Called 3 times customer service but can’t even help in solving the issue. Terrible service. No one can answer why the order keeps on rescheduling on it’s own.

20-10-2023

Kinga   United Arab Emirates

NOT DESERVE EVEN ONE STAR

I ordered sofa from this platform. Delivery was scheduled 9 days after the purchase date. Fine, I could accept. I contacted customer service when it didn’t come on the scheduled date. Only to find out they actually don’t know when my order will be delivered. They mentioned: as soon as possible. I’m wondering about the reaction of my building management when I ask them for ANOTHER building access for “AS SOON AS POSSIBLE”. Noon doesn’t know the delivery date nor they have the vendor contact details. Brilliant. I’m staying for 10 days without sofa, while spending already money. Worse shopping experience ever.

19-10-2023

Malik ibrar   United Arab Emirates

Customer care bad experience not proper return product

I have place an order for original rayban sunglasses so noon deliver to me replica sunglasses 👓 and then I have registered my complain to noon they don’t have any contact with me until now …I have registered my complain 15 days ago nobody contact with me until now ….toooo much bad experience for return product

19-10-2023

Jerome   United Arab Emirates

Orders not delivered then cancelled

I ordered from noon grocery and my orders were not delivered on the schedule that I chose. The next day I was able to contact them and they agreed to deliver it the evening the next day. To my dismay and shock, my orders got cancelled when I got home the next day and was informed that only a refund within 7 tk 14 days is my only option. Such a dissapointment!!!

17-10-2023

Varadharaja   United Arab Emirates

Extra Charges to collecting from customers without permission

I have bought one Samsung mobile phone, Charger and screen guard from noon.com on two weeks ago. They charged me all delivery charges on same time and I received my order as well. After two weeks suddenly I have charged from my account 15AED without any purchase from noon.com.

Then I contact with noon.com customer care and they says its for their subscription charges for every month 15AED. I just purchase one time only and I have paid for the items. But still they want to charge for me without any orders. So I disappointed on this and I’m request to Public be aware this type charges from this noon. And I’m not going to purchase anymore from this noon.com.

15-10-2023

Ismail   United Arab Emirates

Delivered Damaged Item

noon delivers damaged item and they don’t have any proper process to return back.
customer care also very bad /disjappointmenting

11-10-2023

Gideon   Philippines

Order complaint

I order dry cat foods, it was delivered on September 19 ,2023. I noticed I can’t find the expiry. I found out it was covered with barcode. And when i tear it, i was shocked because it’s expired! The expiration date was September 13,2023. The item delivered September 19,2023. Imagine how many days it was expired? I feed my cat with expired food! It was horrible and alarming! Why? I paid the full amount and i was receiving expired product? What kind of seller are you? This is very alarming, it is not GOOD at all! Really disappointing, very very BAD! If someone from UAE municipalities and health departments read this, PLEASE take action immediately. Thank you

08-10-2023

Hilario De Jesus   United Arab Emirates

Order no. NAEF90026478283

I purchased a bicycle stand with order no. NAEF90026478283 last 23rd Sep and until this writing no delivery received. My order was paid and be delivered in locker. Apparently it wasnt fit in locker so they need to change delivery mode, address already sent to them, but its already 2 weeks and still its not done. No one reaching out to me to update unless i asked them, i reached out also to their customer care through email, they just apologize, its fine but apology needs quick actions to satisfy the customer. If its not fitted on locker is not my fault, they should know it during ordering process. I dont realy feel that customer care team is realy CARE the customer.

07-10-2023

Amgad Youssef   United Arab Emirates

Harassment and forcing to receive non working product

I am writing to express my dissatisfaction with the recent PlayStation 5 order I received from noon.

There was issue appeared to me after 5 minutes of using the PS5 “The PS5 consoleis too hot”

The biggest problem and really make me tired is contacting noon Customer service to return the order and how i faced nightmares because of handling of the return process with the customer services.

I ordered PlayStation 5, controller, and FIFA24 CD (pre-order)

Condition of the Product:
* When I received the PlayStation 5, it was not in its original noon packaging.
* The product appeared to have been wrapped unprofessionally with plastic film, which raised concerns about its condition that it seems someone return the item to noon and they wrapped it again and shipped it to me.

Product Overheating:
* After trying to set up the console, I encountered an issue where it displayed a message stating, “Your PS console is too hot,” within just 5 minutes of use.
* This issue persisted even after giving the console time to cool down.

Return Process/nightmares process:
* I followed Noon’s advice and initiated a return request.
* I packaged all items, including cables and rubbers, exactly as they were received and returned them.
* On 25.09.2023 A representative came to collect the items, and he confirmed that all the items were in good condition.

Delivery of Replacement:
* A representative came to return the same item, and I refused to accept the same product as it was delivered in the same unprofessional manner, without noon packaging.

Due to these ongoing issues and concerns, I have decided not to proceed with this order any further and to keep only the separate controller and the FIFA24 CD as I didn’t face any issue yet from both.

A threatening call came to me from the complaints supervisor who clearly said “I will writenow that you rejected receive item and we will send the item to warehouse or their store then you will loss the item and the money”

So I followed his instructions and I understood that once I will receive the item I have ro call noon again and request for return again without to open the box or use the PS5. Simply they said receive and call us and don’t use it.

Again I follow and I received and I raised another request and they said 3 days we will contact you now almost 5 days.

Today Friday 06.10.2023 at 14: 28 Hrs. Finally I received a call from noon. But a new surprise appeared that I have to open the box and use the PlayStation and if they message appeared again? I need to take picture.

NOON forcing me to use and accept unworking product costing 1,579 AED

Never ever think to use Noon, my highly recommendion delete and deactivate your account with noon

06-10-2023

Mohammad rabih   United Arab Emirates

Request to cancel an order placed after 20 DAYS .

I purchased an Order having reference of ID NAEF90079382986 that is Cover for Redmi Watch 3 Active Case (Black), after 20 days Noon’s team called me several times to cancel the order as they are out of stock; knowing that it was showing at the website that it is available .

However, i cancelled it as it was such a time waste and a big hope to receive it. In addition, once again i purchased having reference ID NAEF90055119290 of the same product but different color of the case xiaomi watch, but yet not confirmed and not even dispatched .

WHENEVER , i call noon’s team to coordinate and update , they have no idea about the product’s status and I’m afraid that again they will request after another 20 days to cancel the order.

I have a really bad experience with NOON, because everytime i order any simple order, they call after only 20 days requesting to cancel the order as they are out of stock .

No coordination at all , and lack of knowledge for the status of the product with a misleading information to the client.

Regards,

04-10-2023

Aileen De Leon   United Arab Emirates

Disaster Experience

This is disaster experience!!! What an express delivery experience, you’ll be waiting from one day to forever!!! Your shipment agent is terrible!!!
🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ 😣😣😣 how it can be my address is unreachable when i got to received my other items.
And its useless to talk to the customer service, keep repeating delivery timing 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ my main concern is where is my item and im asking for the delivery agent number so i can speak to them… and she is not helping at all…

03-10-2023

Maisa Cristina Barro   Brazil

The worst place to buy things!!

Noon is the worst place to buy!!
I bought an shampoos from Olaplex with the Rosana store in Noon and they sent me a FAKE ONE!! I know that it was fake coz I use this shampoo for long time and when I opened it to use, wasn’t the same smell or texture!! It was liquid!!
Other time I ordered a Vacuum Cleaner and I selected “leave at my door” coz I’m never home, they canceled my item just coz they couldn’t reach me on the phone!! It’s simple “LEAVE AT MY DOOR”’!!
All my friends had trouble with orders in Noon, never more!! In Amazon we never had problems

03-10-2023

Romina   United Arab Emirates

Sending fake “order on the way” notifications

Extremely fraudulent business. Will promise a next day delivery and not deliver. Will send fake emails, messages that the order is on its way and not deliver and then send more of fake emails and messages that driver wasn’t able to reach me and then wasn’t able to deliver. I kept on calling daily and complaining, they would just give a fake apology and continue with fraudulent service. Do not recommend and will never use again. Same issue happened both times I ordered. Absolutely poor service and loss of time and money.

02-10-2023

Cherry   United Arab Emirates

Items paid but not delivered

I purchased items and paid it already. The app says its delivered but i did not receive the items. I called customer service to ask the delivery person’s contact number but they are not giving it to me. Their delivery people are giving the orders to random people not even confirming if the person receiving the item is not right person. Thats paid already and i want my money back!

28-09-2023

Danny   United Arab Emirates

Untrustworthy

On many occasions I have had orders cancelled without notice. Sadly, Noon does not allow for seller reviews if orders are cancelled so there is no way to tell in advance. I brought this up with them over a year ago and they said they were changing the process but nothing has been done – they cannot be trusted!

22-09-2023

Arben   China

NOON SCAMMED ME

SUPER WORST EXPERIENCE, noon scammed me by giving me a counterfeit mobile phone and created a false report that I had pictures and proofs. They take a long time to return my money and people keep throwing a ball here and there to whom or who is supposed to be responsible!

19-09-2023

Hassan   United Arab Emirates

Noon Food: Do Not Use

First of all, and you can check for yourself, unlike their rivals, Noon Food does NOT have a contact number nor a customer service chat service. Their help section only has an insufficient FAQ section. Today I used their service to order from KFC cuz NF claimed there is 20% discount up to AED 20 if i use FAB or ADCB credit card. I used the code, but didn’t see a discount in the grand total. A meaaage highlighted in red aaid it will be applied once I use the card, but it was a trap. Once i clicked that Place Order button, the entire amount was charged and there was no way to contact anyone. I filled up a form which i saw in one of the Help topics, but no reply. It’s my last time. I should’ve stuck to Talabat. Careem or Deliveroo. The matter that no contacts are given itself is a scam alarm trigger.

16-09-2023

s   United Arab Emirates

worng item shipped

worst experience ever i had with noon they dilevered wrong items i make complaint to the cs and no one contacted me
again i placed the same order and items not delivered and no advise no contact from anyone.poor service

16-09-2023

Danraj   United Arab Emirates

Very Disappointed as a Loyal Customer

Purchase of a TV, Track my orders shows Packing.. Shipping.. Expected delivery after 2days then on the 3rd day..cancelled without reason/supposedly due to Out of stock.. After a few hours.. Same product available for sale on website plus verifying with customer service.
They call back to tell that it’s unavailable where they made it worse.
And again I checked the website and verified with the CS.. The same product is available…
Thus I don’t know how to express my sincere disappointment in regards to this unprofessional behaviors towards noon..
Such a bad experience.. If it’s not available… Simply as that it should be available on the website for purchase and call to lie to the customer.

16-09-2023

Nitha   United Arab Emirates

Noon grocery service is pathetic

The products received was pathetic condition and the delivery was after 3 days

10-09-2023

Joan   United Arab Emirates

1000 dirhams voucher

I received these vouchers from my company as a reward for good work. I understood that the vouchers have expiration. And noon vouchers have very short expiration date. So what i did is i loaded them in my noon account and it showed as 1000 aed credits. SO THE VOUCHERS THEMSELVES ARE AS GOOD AS USED. No one told me that the expiration date of the voucher will still be applicable on the loaded amount. So after a few days, i was ready to purchase and i was surprised that all of 1000 aed showed as gone. Why do i feel like i have been robbed?
Noon have one common answer, * They cannot do anything about it *
This should be their mantra.

08-09-2023

Sujan   United Arab Emirates

poor communication between team .not satisfied with the customer service

i used ADCD card to purchase my products , however i didn’t received 20%discount as it was said in website .I contacted the noon team ,they reply investigation is going on .I got call from one lady who was very rude and don’t have patience to listen me ,she said now she can’t do nothing from her side

08-09-2023

Dulce   United Arab Emirates

Missing delivery

receiving messages and email that items are delivered but did not receive anything.

07-09-2023

Alina   United Arab Emirates

Absolute scam!

They rescheduled the delivery date twice. Twice I got an email that the delivery guy on the way, however, he never made it. Then they canceled my delivery and transfered my money to a noon account. The customer service representative Manaj requested to share my credit card details in case I’d like my money to be transferred back to my CC. I refused to do so. I am going to report this to police, because it is a SCAM.

06-09-2023

Amin   Sudan

Unsatisfactory Noon Delivery Experience: Delayed Next-Day Delivery and Frustration”

I had a disappointing experience with Noon delivery. I opted for next-day delivery, for which I paid extra, but it’s been two days, and I still haven’t received my order. Upon checking, I discovered that the delivery is scheduled for tomorrow. This delay feels like a scam, causing me to waste time and money. My experience has been frustrating, and I would rate it as low as possible.

05-09-2023

Basheer   India

Bad experience

Very bad experience noon delivery

02-09-2023

Caroline   United Arab Emirates

Fraudulent transactions

They accommodate fraudulent account someone stolen my credit card and took all the money left in the account I have contacted them when the money was still in on hold not to accept the funds so it can return to my bank account m. I had a police warrant and all. For 2 days they promised me that will fix it and they ended up taken the money 1800 Aed. Fraudlent , unprofessional, dishonest. Then I received a call saying that they have delivered the items to the thief and they can’t do anything when they knew all his details. All the evidences are available don’t beleive when they say they will fix the issue . They are waisting time to process the transactions and take the money m.

02-09-2023

Caroline   United Arab Emirates

Fraudulent transactions

They accommodate fraudulent account someone stolen my credit card and took all the money left in the account I have contacted them when the money was still in on hold not to accept the funds so it can return to my bank account m. I had a police warrant and all. For 2 days they promised me that will fix it and they ended up taken the money 1800 Aed. Fraudlent , unprofessional, dishonest. Then I received a call saying that they have delivered the items to the thief and they can’t do anything when they knew all his details. All the evidences are available don’t beleive when they say they will fix the issue . They are waisting time to process the transactions and take the money m.

02-09-2023

Shibily   United Arab Emirates

Noon-cheeting complaint about giving a fake offer Order ID: NAEF80027151481 Then there is no solution from your side for getting my mini printer. Then I go to the Dubai consumer complaint department.

Noon-cheeting complaint about giving a fake offer. I have contacted customer care more times but no use. My money also noon taken😢. But delivery not yet received.
Order ID: NAEF80027151481
Then there is no solution from your side for getting my mini printer. Then I go to the Dubai consumer complaint department.
https://consumerrights.ae/en/Pages/complaint-registration-process.aspx
I needed my newly purchased mini printer.

26-08-2023

Jhona Marie Dimaano   United Arab Emirates

Wrong location delivery

I’m expecting two deliveries from Noon, unfortunately delivery guy went to wrong location (Deira City Center), where my shipping address written in my invoices are in Al Nahda 1. I called customer service and told me that the pin location is showing Deira, he asked me to open Noon app go to my account and check the address, I told in my addresses I’m not seeing any Deira listed here, then he asked me to open pin location (google map) which I did and it’s showing my place Al Nahda 1 Dubai only! Still they are insisting that the pin is wrong. I was like “If I just can send you the screenshot that in my account’s address and the google map is accurate to my current location.

Customer service asked me to add new address again which I told him that I’m just writting the same address same pin location, “I was like, why I have to make new address which is already added there!”

Very incompetent! Cannot rely on delivery. There delivering anywhere God knows where they got the address.

I took a screenshot of my addresses, and I don’t know where they get the Deira City Center!!!!

21-08-2023

Talal bitar   Syria

Bad customer service

My order from noon was delivered to a wrong location and the delivery guy did not send me any messages and did not call he just left the product infront of the door and left then they put the blame on me.

15-08-2023

mena   Egypt

some one stole my credit

very bad on line shopping and not safe for customer data as some one used my account on August 12, 2023 and stole all my credit and changed my secured phone number and customer service Basma and Zoya don’t know which department should i contact and very bad customer service, any one advise me what to do

14-08-2023

shanuver isniyakh TV   United Arab Emirates

Delayed Delivery

I placed an order for a phone on the 28th of July and was supposed to be delivered in 2 days still, they didn’t deliver it even though the same item is showing for same-day delivery even now. Customer care doesn’t have any idea why this is happening and they simply don’t care. Every day they are simply changing the delivery date. Terrible service!!!!!

05-08-2023

gigi   United Arab Emirates

deliver different brand and price lower than what I order

they deliver different brand and price…
They deliver different brand and price lower than what I order

u cheated customers.

I REQUESTED WRONG ITEM RECEIVED- REQUEST FOR EXCHANGE – (JUNE 12) but you declined so I request for a refund for the excess amount I paid – (at least refund the remaining amount of what the product price.)

*Doesn’t refund your money.*

Item delivered June 12
Item purchase June 11
I sent email request for exchange June 28-
( so what’s the 30 days policy)

Now did you reply ? 30 days of the purchase date, and unfortunately that period has expired.

*My order cost 500 dirhams I PAID
*You delivered item amount 252 dirhams only,

DO YOU THINK THIS IS FAIR?????

04-08-2023

Aneesh Muhammad   United Arab Emirates

Deffective MacBook Received From Noon and Not Accepting Return and refund

Deffective MacBook Received frm Noon and Not accepting Return
On June 23rd, I purchased an Apple MacBook Air with a 13″ display, an Apple M1 chip, and an 8-core processor. However, when I attempted to start the system, I encountered an error. The Apple logo would appear, and then the system would shut down. I promptly contacted Noon and returned the MacBook to their store, but they rejected the return due to the packaging not being in its original condition. It was impossible to inspect the system without opening the package. Despite several communications with Noon, this issue has been ongoing for over a month now, and they have yet to provide me with a solution.

As a regular customer of Noon, I am extremely disappointed with their lack of customer support. They keep delaying the matter, even though I have provided them with a report from an authorized Apple store stating that the device is defective. I have even shared videos of the issue with Noon. However, they only offer apologies and promise to call back within 48 hours, yet they have not resolved the issue.

I strongly urge someone from Noon’s higher authority to take this matter seriously and resolve it immediately. Delaying for more than a month is unacceptable and will undoubtedly tarnish the customer experience.
جهاز MacBook الذي تلقيته من Noon معيب ، ويرفضون قبول الإرجاع. في 23 يونيو ، اشتريت جهاز Apple MacBook Air بشاشة مقاس 13 بوصة ، وشريحة Apple M1 ، ومعالج ثماني النواة. ومع ذلك ، عندما حاولت بدء تشغيل النظام ، واجهت خطأً. سيظهر شعار Apple ، و ثم يغلق النظام. اتصلت على الفور بـ Noon وأعدت MacBook إلى متجرهم ، لكنهم رفضوا الإرجاع لأن العبوة ليست في حالتها الأصلية. كان من المستحيل فحص النظام دون فتح الحزمة. على الرغم من الاتصالات العديدة مع نون ، استمرت هذه المشكلة لأكثر من شهر حتى الآن ، ولم يقدموا لي حلًا بعد.

كعميل منتظم لـ Noon ، أشعر بخيبة أمل شديدة بسبب افتقارهم إلى دعم العملاء. استمروا في تأخير الأمر ، على الرغم من أنني قد زودتهم بتقرير من متجر Apple معتمد يفيد بأن الجهاز معيب. لقد قمت حتى بمشاركة مقاطع فيديو حول المشكلة مع نون. ومع ذلك ، فهم يقدمون الاعتذار فقط ويتعهدون بمعاودة الاتصال في غضون 48 ساعة ، ومع ذلك لم يحلوا المشكلة.

أحث بشدة شخصًا من سلطة نون العليا على أخذ هذه المسألة على محمل الجد وحلها على الفور. التأخير لأكثر من شهر أمر غير مقبول وسيؤدي بلا شك إلى تشويه تجربة

01-08-2023

Ella Vargas   United Arab Emirates

Delivery Guy

Noon please kindly read this and please pay attention. I have a lot of order from noon and I received my orders very fast at first. Until yesterday I received a call from the delivery guy who shouted at me when I answered his call. I really was really shocked and asked him why you shouted at me and begging him don’t shout but still he continued to shout. He informing me that he cannot found my exact location. And I told him okay listen don’t shout I will help you and will give the way how to reach my location but still he continued to shout at me and he said I’m giving headache to him. How come ?????? I received a lot of orders the same address I am using and he is the only one delivery who shouted at me in that way. So really bad experienced and I’m begging him not shout. This is not acceptable. It’s horrible. I will post here his mobile number +971509017064. Please do an action NOON.!!!!!!

01-08-2023

Emily Rufin   United Arab Emirates

Deductions from my Account without my Knowledge

After downloading their app last month and putting all my details, they started deducting money from my account. But when i called the help line they have no single details of me in their system. My point is, how they are deducting my money and sending me message in my number that i have a payment issue. I did changed my card from the first day of their deduction. And now they cannot take any single dirhams but they are still messaging me without my details in their system. Weird! Scammer!!!

20-07-2023

Zhack   United Arab Emirates

Delivery Time

The delivery time is not preferable. customer service is poor

18-07-2023

RA   United Arab Emirates

Disappointed with Noon’s Handling of Fraud Case

Disappointed with Fraud Case Handling and Security at Noon
I am deeply disappointed with how Noon handled my recent fraud case. Despite alerting them immediately to 18 suspicious payments made to the same seller, Noon failed to take immediate action or provide adequate support. Their negligence in addressing the issue has left me frustrated and dissatisfied.

As a long-standing customer of Noon, I had expected better in terms of customer security and support. However, their response fell short of my expectations. Instead of promptly investigating or providing any explanation for the diligences they where taking, they offered no further help and suggested I contact my bank or the authorities.

This incident has severely impacted my trust in Noon’s ability to protect their users. I am compelled to share my experience to caution others about their inadequate handling of fraud cases and lack of support. It is crucial for potential customers to be aware of the risks and challenges they may face when relying on the platform.

09-07-2023

Mary Ann Mansueto   Philippines

courier

its my second time to purchased online in Noon. But the courier services are not good when they delivering those items, or maybe the management tolerate of what they are doing to send the items for the customer? if you call the courier whos handling the items, its like they will blame the customer for they have lots of deliveries. your apps has a tracker which are good advantages with the customer liked me ,because I purchased and expecting that they will deliver on the day was written in your apps while you purchased the products. I’m disappointed because of your courier services. The whole day since early in the morning tried to reach and talk to the courier whos handling my items but they have lots of reason, the bad thing they will give you a time but the time comes no one came, so i called them again and again lots of reason, another 2 hours to wait, and no one came again…Another call from me again and asking what happened the phone was turned off. Directly called to the customer service. Same she will everything that they can deliver me at night but still nothings happened , Another expectation. Don’t let your customer wait or make some action about your services….for me its Poor feedback, cant share to anyone due to a bad experience at NOON.

09-07-2023

Magy Moustafa   United Arab Emirates

Faked products

I had very bad experience with noon
I ordered Apple Watch with certain specifications and it was delivered than I ordered and not original although I paid more than AED1000
I requested the company to exchange with original and as I ordered which they are not accepting.
2nd incidents I ordered 2 hair products each worth more than AED 200 and received them unsealed with damaged packages.
NOOn is not able to deal with client complaints efficiently specially when it comes to faked products that may affect their image and trustworthiness.
Do NOT BUY FROM NOON AND SAVE YOUR MONEY AND TIME

06-07-2023

Anzan   United Arab Emirates

Delay to delivery

Deley in delivery and irresponsible customer service

02-07-2023

Y Sameer   United Arab Emirates

RIDICULOUS SERVICES

We bought a 4 door wooden biege wardrobe from Noon on 6th June, 23 which got delivered in pieces without an installation manual guide. We contacted noon and they gave us a supplier to call who blocked us after he failed to fulfill his promise of getting us the manual. This is after 10 days. We called back noon and since 16th June till now, I am calling everyday but noon just keeps playing games and everyone I talk to inclusive of supervisors, they all say case will be solved within 48 hours. It’s now past 3 weeks and still noon is fooling us around. They failed to give the manual guide, have refused to install the item and also have refused to collect and refund us. They are truly incompetent.
The worst services in UAE. I wonder how they got a license to operate on such a large scale. It’s almost a month and having these pieces of wood in my house which can even cause injury to my children plus bring cockroaches in the house but they are unbothered. Only telling lies for the past 3 weeks.
If you want a piece of mind, avoid noon. Try home box or IKEA. They are more genuine

29-06-2023

Yusuf   United Arab Emirates

TERRIBLE SERVICES

We bought a 4 door wooden biege wardrobe from Noon on 6th June, 23 which got delivered in pieces without an installation manual guide. We contacted noon and they gave us a supplier to call who blocked us after he failed to fulfill his promise of getting us the manual. This is after 10 days. We called back noon and since 16th June till now, I am calling everyday but noon just keeps playing games and everyone I talk to inclusive of supervisors, they all say case will be solved within 48 hours. It’s now past 3 weeks and still noon is fooling us around. They failed to give the manual guide, have refused to install the item and also have refused to collect and refund us. They are truly incompetent.
The worst services in UAE. I wonder how they got a license to operate on such a large scale. It’s almost a month and having these pieces of wood in my house which can even cause injury to my children plus bring cockroaches in the house but they are unbothered. Only telling lies for the past 3 weeks.
If you want a piece of mind, avoid noon. Try home box or IKEA. They are more genuine

29-06-2023

Waleed nasr   United Arab Emirates

System and delivery

2 time i have make order and no didn’t receive my order and they are cancel the order without any one call me and i have very clear information in my account .!!!
I am not recommending any one to shopping ..

28-06-2023

Salman   United Arab Emirates

Sent a faulty laptop and not responding

Sent a faulty laptop and not responding. Worst customer care and service. Fraud and faulty products.

28-06-2023

Salman   United Arab Emirates

Sent a faulty laptop and not responding

Sent a faulty laptop and not responding. Worst customer care and service. Fraud and faulty products.

27-06-2023

jade   United Arab Emirates

Poor Service

Delayed Delivery, will call you late at night to deliver the items. Poor communication to the clients!

22-06-2023

Crisjhondhel Tinapay   Philippines

Item dont work

I ordered an apple watch on June 16 and I got it on June 20. but the rider didn’t give it to me directly. I went back two more times before he gave it to me. And I called the rider several times but he didn’t answer the call. He went around 4:30 then he didn’t give it, he came back at 7:00 to give it again. after I got the item and opened it to try it. I opened the apple watch but it doesn’t work. I charged it but nothing said that it charged. still doesn’t want to open even if you charge it.

20-06-2023

Aqib Hussain   United Arab Emirates

Incompetent

Failed delivery ! then no one knows that when would be the next delivery time or not even giving a time span or a date that when can it be delivered !

09-06-2023

Stans George   India

Delivery and Returns

I placed the order on Sunday 28/05/2023 afternoon and I mention time slot 12pm to 5pm.
I got email and message saying that all the products will deliver on Monday 29/05/2023 and some of the product got delivered on Tuesday 30/05/2023 without calling me these all grocery items leaved in front of my home corridor.

And still the complete order is not delivered, today is the 4th day I don’t know when this thing will deliver by noon.

Which I received grocery most of the vegetables are not in good condition and it is stinking. When I informed this through noon application on same day which delivered.
Today morning I got a call form noon saying that all the products which delivered to me is in perfect condition. So I cant return the products.
Please tell me how a customer can prove this. am ready to come to your office with all vegetables to show the condition of vegetables. please mention your office address.

Delivery delayed for one day and delivery man didn’t call me before coming to my home. still some of products are pending. From these information please tell me is this the way of online shopping. Then why you are informing the customer delivery day and time, there you can mention “ NOON WILL DELIVER THE PRODUCTS WHEN EVER NOON LIKE” .

I came to uae in 2010 now its 13th year and this is my first-time experience thanks to noon for this wonderful experience.

Please look into this issue its my hard earned money and I cant give it for free.

01-06-2023

Haitham Sawalmeh   United Arab Emirates

They deceived me

I bought a smart phone from noon seller. I received a Demo in a original box! I contacted them and they asked me to go to Samsung store who told me according to the serial number in the box the original phone activated 3 days before! And replaced by a Demo in the original box. Till this time no active action from noon side and they only delay the return process 🙄

20-05-2023

Mohamed azarudeen   India

Noon food literally stole my money

I ordered food from noon app after deducting the money from my account couple minutes later I got a notification saying the food order was cancelled then I asked for refund but they said it has been sent to my bank account I checked with my bank account it didn’t come back saying this to them they said that am lying and should share my bank statement I was like seriously? Where in your terms and conditions it says I need to share my bank statement then he said we will change it depending upon the circumstance. Wow never gonna deal with them anymore

16-05-2023

Zara   United Arab Emirates

Ruined my hard earned money

I would have given -10 stars if I could. I returned an item because it was different from what I ordered but they didn’t refunded me saying that I don’t have any proof of unboxing. Although it’s not mentioned anywhere in their return policy to make a video etc while unboxing.
Then I said okay if you can’t refund send me that item back atleast , but they didn’t. After calling for atleast a month I recieved a call claiming they will not refund neither I’ll get the item back as they send it for Liquidation. I mean how could they do this to my hard earned money. I curse them they will be in loose Inshallah

16-05-2023

Dina   United Arab Emirates

Bad customer service

I ordered from Noon food 3 sandwiches from a Lebanese restaurant for me, my sister and my father. We all had food poisoning the next day, worst case was my father as he is old and he has health issues. We were vomiting, had diarrhea, and my father couldn’t eat anything for the past 2 days. I reached out to noon to take an action against the restaurant, they asked me for food picture! Like I should expect this happening! Then they offered 25 dirhams as a compensation. I paid 100 AED for the food. It wasn’t about the money at the beginning, but since I was treated this way then I asked for a full refund which they refused. I couldn’t take my father to the hospital as he couldn’t leave the bed, and I explained the situation but they refused to do anything about it. At the end they offered 50 AED which I accepted to avoid the headache. I Uhyhy Horrible experience!!!!!

14-05-2023

Daryl Ry   United Arab Emirates

suck and useless app rude customer service

suck and useless app and customer service

I order an apple watch last week due to busy time I reschedule the delivery today however they said it was wrong address and I checked it was correct on my app the rider refuse to deliver it suck service

11-05-2023

Almas   United Arab Emirates

dont buy A03 & A13 Mobiles from Noon.com as they advertise its 4G but in actual its 2G/3G connectivity only and then they never replaced or refund bcuz of their misselling . dont waste your time money and energy buying electronics on noon.com pls

dont buy A03 & A13 Mobiles from Noon.com as they advertise its 4G but in actual its 2G/3G connectivity only and then they never replaced or refund bcuz of their misselling . dont waste your time money and energy buying electronics on noon.com pls

09-05-2023

Ben   United Arab Emirates

Noon food

Such pathetic food delivery service. Delivery came with wrong order and waited for an hour for someone to reply. Again waited for one hour no food no calls. Chatted with 4 different agents with no help. Finally someone called Mohamed who is the manager it seems called after 2 hours and says we will refund. No good and kids went hungry.

08-05-2023

Jasper   United Arab Emirates

Worst customer service and Delivery Service!!!

Worst delivery service and customer service. Do not recommend to buy from here if you dont want to waste your time.

05-05-2023

Meann   United Arab Emirates

Delayed delivery

Delayed delivery.

I tried subscribing to noon one for free one day delivery service for the first time and ordered my first product. I ordered last May 1 and now is the 3rd day and informed me that it will be delivered tomorrow on its 4th day.

Yesterday i received a text that it is on the way and then the next minute a text was received that they cannot reach me although i am on my phone and i didnt received any calls from the driver. Lying on my face.

Ireceived a call from them and turns out that the map on my acct was on a wrong area. But i recorded my whole complete clear address on my shipping details. i didnt even touch that map and i dont know that they based the address on the map andnot on yhe shipping details of my address. Plus i am just a phone call away to clarify my address.

Until now i am waiting for my item. Its good that i dont need it urgently. Next time ill order in amazon. Too easy.

03-05-2023

Alnaqqash Kashmiri   United Arab Emirates

worst most experienced with NOON

Hi,
I had purchased a Macbook Pro, via your site: NAEF*******178

I received it, unpacked it, checked it, It was not delivered as per the Product Post description,
I repacked it and submitted a return request over the Noon site, and reported facts as below:

“I have to return my recently purchased MacBook pro, because it was not delivered as per
Noon Product Post/Ad description that says its of year 2012, hence the MacBook pro i received.
OS says its of early 2011, 2ndly there’s a fault found on the product that the screen module/part.
Has a play of about 15 degrees in it, that it doesn’t stop on a position, leaning about 15 degree.
To backward!

Next day it was collected back the Noon delivery team,
I kept on asking Live chat that when my money will be back, as i have to buy another one, later
I saw over my account an update as below:
“Declined: This item is not eligible for return as we can only accept items in their original condition.
Unfortunately, the condition of the item you returned is not in line with our policy We will ship the
Item back to you”

I was just wondering why Noon’s expert team Declined and reported falsely – hence it was returned.
In same state – and in just 10-15 minutes information check by Mac OS what was happened to the
Product state indeed?

Later I took Live chat help again – and told them the facts, they opened up some ticket number and
Said it would be taken to consideration again.

Today I chat with the Supplier via What’s App – they said no issue, my money shall be returned and
Then I can order another one.

So Im still waiting what Noon’s experts and customer care is going to do with me in this regard!

Today they have sent it to me again, explaining same thing the QC checking process went through – Hence I found even my repacking was not reopened – my packaging tapes were not teared off!

30-04-2023

Abby   India

Horrible Costumer Service Experience-

Had the worst experience with Noon, they had given me the wrong order for two of the items I had purchased. They reimbursed me only for 1 order of mine. After collecting back the wrong order the next day and dragging this process for a month later they said it did not pass the quality check, and they needed an unboxing video. Multiple customer services called me asking me to re-explain the story multiple times. After over a month, they asked for an unboxing video and claimed that they cannot reimburse me because I do not have an unboxing video. I have shared photos of the products I received vs. the one I had and none of the customer service told me they needed a video. I also paid for delivery charges which are also not reimbursed. Got a call from Mohamed from the Escalation Department saying we cannot reimburse you since you do not have an unboxing video and that he will regardless be closing my case

28-04-2023

Rai   United Arab Emirates

Frustrating experience ever

I bought an apple iphone which was delivered on time, only to find the phone gets hot like fire within 10 minutes by just playing 2 songs, I returned it and the agent picked it up next day, to my utter shock they rejected saying the package is not in original condition, LOL, they expect customers to go to a factory and seal the plastic packets as it was, logically if I open the box it will have to be torn, and funny thing is they are too concerned about the plastic package but not about how the item is? whether the seller is scamming, selling fake product? was it checked before selling? the agent came to deliver it next day in same condition and I rejected it as it was not usable, since then it has been 2 weeks and I have called almost 5 times and each time call center agent raises complaints after complaints and nobody is able to tell me where is my refund??? One can imagine the frustration and their service incompetent, now I shall file a complaint in consumer rights DED, other online platform amazon uae is way better than this, amazon accepts the return without single question.
Please avoid this noon thing!!!

11-04-2023

Daniel   United Arab Emirates

Dishonest and pathetic customer service

Very dishonest people they promised to deliver my item today and i had informed them i am travelling yet they did not deliver and nobody bothered even to call me

The customer service team keept on playing with my mind .
I bought my item from noon why should they start telling me about third paty regarding delivery.this is the most dishonest people i have seen in my life pathetic

The noon team dont care about customers

10-04-2023

Marian   United Arab Emirates

Worst customer service. Cheating customers

The worst experience I ever had. I ordered food and paid it only, I didn’t received what I have ordered and they don’t want to give my refund back. Its unacceptable and its cheating customers. Noon is not responsible for you after sales they just want to get money from you

09-04-2023