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Customer Experience

Customer Experience

391 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

76%

Great

0%

Average

0%

Poor

0%

Bad

24%

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Description

Nitty Gritty Technical Services & Contracting LLC has emerged as one of the leading & innovative maintenance service providers in the Emirate of Dubai. We provide maintenance solutions to residential and commercial properties across the United Arab Emirates, working with industry professionals to humble home owners we promise to the provide the best in maintenance services.

Unlike other maintenance service providers, We at Nitty Gritty do not compel our client to be bound by a yearly contract for carrying out any of their maintenance related problems instead we give them the flexibility to call and pay us a competitive price only when there is a problem they face, on top of that We are a licensed company to handle major projects like renovation of villas, structural modifications, swimming pool construction, interior fit-out works and much more.

Here at Nitty Gritty we provide a wide range of services and numerous solutions under one roof. With over a fleet maintenance vehicles and numerous teams we are able to meet the increasing requirement of our customers at a time favorable to them. Our customized complete annual maintenance system software application is specially designed by pioneer software developers to cater to the business needs of maintenance industry.

We are also an active participant and sponsor for most of the events organized by property developers & managers, catering them with well experienced facility consultants and managers to lead and provide the facility services of high rises and major commercial units including but not limited to labor camps, hotels, ware houses, offices and showrooms.

Products and Services
  • Electrical
  • Plumbing
  • Painting
  • Landscaping
  • Cleaning
  • Pest Control
  • AC Repair
  • Carpentry
  • Civil Works
  • Mechanical
  • Swimming Pool
Location
Contact Details
  • https://www.nittygritty.ae
  • 043467766
  • [email protected]
  • 115 26th St - Al Quoz Al Quoz Industrial Area 4 Dubai United Arab Emirates
  • Al Quoz 4
  • Dubai (UAE)
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Reviews

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Latest Reviews
Jane
  Belgium

Urgent air conditioner repair

I had a very frustrating experience with this company regarding an urgent air conditioner repair.

The issue itself was simple — low gas pressure — yet the handling of the request was extremely slow and inefficient. Despite the urgency (with outdoor temperatures reaching 40°C), the company took five full days to address the problem.

The first two days were spent merely diagnosing the issue, preparing an invoice, getting approval, and sending a payment link. After that, an additional three days were wasted on what was described as “material procurement” and scheduling the technician visit.

This level of delay is unacceptable, especially given the critical nature of air conditioning in such extreme heat. What should have been a quick and straightforward fix turned into a prolonged and uncomfortable situation.

Overall, the lack of urgency, poor time management, and inefficient process made this a very disappointing experience.

ADVANTAGESDISADVANTAGES

Disappointing


28-04-2026

Kindle
  United Arab Emirates

Poor Service Levels

I’ve been a client of Nitty Gritty for quite some time, which is exactly why it’s so disappointing to see how much their service has declined. What used to feel professional and reliable now feels inconsistent and frustrating.

Lately, their responsiveness has dropped significantly, timelines are no longer respected, and the overall attention to detail just isn’t what it used to be. It feels like the focus has shifted away from delivering quality service to simply maximizing revenue. As a long-term customer, that change is very noticeable—and honestly, quite disappointing. Yassin and his colleagues in sales have not been helpful in several requests.

Reliability is everything in this kind of service, and unfortunately, Nitty Gritty no longer delivers on that front. I really hope they take a step back and reassess their priorities, because the current experience does not reflect the standard they once had.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Expensive


09-04-2026

M Kundar
  United Arab Emirates

Villa Maintenance

I have been using Nitty Gritty Technical Services for long time i now, i am very extremely satisfied with there prompt response and professionalism and leaves the property in excellent condition, communication is smooth and pricing is transparent, highly recommend for anyone looking for villa maintenance.

ADVANTAGESDISADVANTAGES

Excellent Fantastic Helpful Perfect Satisfying Professional


29-07-2025

Kaushal Thenabadu
  United Arab Emirates

Poor Service Levels

Annual Maintenance Contract and other services were not good at all. Upon making the payment, they do not care about what is written on the contract. Nitty Gritty are only good with Capentry work, that too under engineer Naeem. Maintenance work is below par and customer service not good.

ADVANTAGESDISADVANTAGES

Unprofessional


06-10-2024

Customer
  United Arab Emirates

DO NOT RECOMMEND AT ALL.

Incompetent and deceptive. What is the word Maintenance? If you cannot even maintain the cleanliness and neatness of the rooms which your teams come to find. They come in, do their work and leave behind the mess that they do.

VERY DUSTY AND VERY DIRTY ROOMS.

Completely unprofessional teams and unprofessional engineer.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Horrible Incompetent Messy Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Nasty


24-08-2024

Gayathry |   Verified
  United Arab Emirates

Great

I used their AC services, and I was happy with them because they were knowledgeable and provided trustworthy services.

ADVANTAGESDISADVANTAGES

Helpful Clean


30-06-2022

Rosalia |   Verified
  United Arab Emirates

Pleased

I have tried their AC services they are competent and delivered reliable services, my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Competent Reliable


22-04-2022

Estrella |   Verified
  United Arab Emirates

Fast

I have tried their cleaning services and it was good, they were experts and delivered quick services and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Satisfying Affordable


04-04-2022

Leah |   Verified
  United Arab Emirates

Experts

The plumbing services they have provided me was perfect they were experts and delivered quick services.

ADVANTAGESDISADVANTAGES

Fast Perfect


28-02-2022

Nylah |   Verified
  United Arab Emirates

Perfect

Ask them for the pest control services and it was good, they were cooperative and delivered perfect services.

ADVANTAGESDISADVANTAGES

Cooperative Satisfying


18-01-2022

Daleyza |   Verified
  United Arab Emirates

Convenient

I opt their cleaning services which they have delivered amazingly and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


08-01-2022

Bombo |   Verified
  United Arab Emirates

Professional team!

I would always love to recommend this company. The team there is so professional and the services are perfect!

ADVANTAGESDISADVANTAGES

Perfect Professional


24-12-2021

Genevieve |   Verified
  United Arab Emirates

Honest

They have delivered perfect cleaning services, they are helpful and honestly delivered their services.

ADVANTAGESDISADVANTAGES

Helpful Perfect


23-12-2021

Iris |   Verified
  United Arab Emirates

Great

I am satisfied with my experience with the company when they came for cleaning services, it was great, they were professional and cooperative and their services are perfect.

ADVANTAGESDISADVANTAGES

Cooperative Professional


16-11-2021

Yesemia |   Verified
  United Arab Emirates

Satisfied

I have tried their cleaning service and I am satisfied they were fast and delivered perfect cleaning services.

ADVANTAGESDISADVANTAGES

Fast Perfect


30-09-2021

Sophie |   Verified
  United Arab Emirates

Efficient

I took their plumbing services which I need on an urgent basis as some guests were arriving, I called them and in just 20 minutes they reached to my location and provide their services. I found them helpful and fast team ever.

ADVANTAGESDISADVANTAGES

Fast Helpful


06-05-2021

Maddox |   Verified
  United Arab Emirates

Incredible!

I had a problem with the pipes in my garden, some of them are broken. So I contacted this company and booked an appointment. They came on time and were very professional regarding their repairing of the broken pipes. Moreover, they cleaned after themselves!! Incredible service.

ADVANTAGESDISADVANTAGES

Convenient Perfect


05-04-2021

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Reviews
Jane
  Belgium

Urgent air conditioner repair

I had a very frustrating experience with this company regarding an urgent air conditioner repair.

The issue itself was simple — low gas pressure — yet the handling of the request was extremely slow and inefficient. Despite the urgency (with outdoor temperatures reaching 40°C), the company took five full days to address the problem.

The first two days were spent merely diagnosing the issue, preparing an invoice, getting approval, and sending a payment link. After that, an additional three days were wasted on what was described as “material procurement” and scheduling the technician visit.

This level of delay is unacceptable, especially given the critical nature of air conditioning in such extreme heat. What should have been a quick and straightforward fix turned into a prolonged and uncomfortable situation.

Overall, the lack of urgency, poor time management, and inefficient process made this a very disappointing experience.

ADVANTAGESDISADVANTAGES

Disappointing


28-04-2026

Kindle
  United Arab Emirates

Poor Service Levels

I’ve been a client of Nitty Gritty for quite some time, which is exactly why it’s so disappointing to see how much their service has declined. What used to feel professional and reliable now feels inconsistent and frustrating.

Lately, their responsiveness has dropped significantly, timelines are no longer respected, and the overall attention to detail just isn’t what it used to be. It feels like the focus has shifted away from delivering quality service to simply maximizing revenue. As a long-term customer, that change is very noticeable—and honestly, quite disappointing. Yassin and his colleagues in sales have not been helpful in several requests.

Reliability is everything in this kind of service, and unfortunately, Nitty Gritty no longer delivers on that front. I really hope they take a step back and reassess their priorities, because the current experience does not reflect the standard they once had.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Expensive


09-04-2026

M Kundar
  United Arab Emirates

Villa Maintenance

I have been using Nitty Gritty Technical Services for long time i now, i am very extremely satisfied with there prompt response and professionalism and leaves the property in excellent condition, communication is smooth and pricing is transparent, highly recommend for anyone looking for villa maintenance.

ADVANTAGESDISADVANTAGES

Excellent Fantastic Helpful Perfect Satisfying Professional


29-07-2025

Kaushal Thenabadu
  United Arab Emirates

Poor Service Levels

Annual Maintenance Contract and other services were not good at all. Upon making the payment, they do not care about what is written on the contract. Nitty Gritty are only good with Capentry work, that too under engineer Naeem. Maintenance work is below par and customer service not good.

ADVANTAGESDISADVANTAGES

Unprofessional


06-10-2024

Customer
  United Arab Emirates

DO NOT RECOMMEND AT ALL.

Incompetent and deceptive. What is the word Maintenance? If you cannot even maintain the cleanliness and neatness of the rooms which your teams come to find. They come in, do their work and leave behind the mess that they do.

VERY DUSTY AND VERY DIRTY ROOMS.

Completely unprofessional teams and unprofessional engineer.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fake Horrible Incompetent Messy Miserable Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Nasty


24-08-2024

Gayathry |   Verified
  United Arab Emirates

Great

I used their AC services, and I was happy with them because they were knowledgeable and provided trustworthy services.

ADVANTAGESDISADVANTAGES

Helpful Clean


30-06-2022

Rosalia |   Verified
  United Arab Emirates

Pleased

I have tried their AC services they are competent and delivered reliable services, my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Competent Reliable


22-04-2022

Estrella |   Verified
  United Arab Emirates

Fast

I have tried their cleaning services and it was good, they were experts and delivered quick services and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Satisfying Affordable


04-04-2022

Leah |   Verified
  United Arab Emirates

Experts

The plumbing services they have provided me was perfect they were experts and delivered quick services.

ADVANTAGESDISADVANTAGES

Fast Perfect


28-02-2022

Nylah |   Verified
  United Arab Emirates

Perfect

Ask them for the pest control services and it was good, they were cooperative and delivered perfect services.

ADVANTAGESDISADVANTAGES

Cooperative Satisfying


18-01-2022

Daleyza |   Verified
  United Arab Emirates

Convenient

I opt their cleaning services which they have delivered amazingly and their prices are also reasonable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


08-01-2022

Bombo |   Verified
  United Arab Emirates

Professional team!

I would always love to recommend this company. The team there is so professional and the services are perfect!

ADVANTAGESDISADVANTAGES

Perfect Professional


24-12-2021

Genevieve |   Verified
  United Arab Emirates

Honest

They have delivered perfect cleaning services, they are helpful and honestly delivered their services.

ADVANTAGESDISADVANTAGES

Helpful Perfect


23-12-2021

Iris |   Verified
  United Arab Emirates

Great

I am satisfied with my experience with the company when they came for cleaning services, it was great, they were professional and cooperative and their services are perfect.

ADVANTAGESDISADVANTAGES

Cooperative Professional


16-11-2021

Yesemia |   Verified
  United Arab Emirates

Satisfied

I have tried their cleaning service and I am satisfied they were fast and delivered perfect cleaning services.

ADVANTAGESDISADVANTAGES

Fast Perfect


30-09-2021

Sophie |   Verified
  United Arab Emirates

Efficient

I took their plumbing services which I need on an urgent basis as some guests were arriving, I called them and in just 20 minutes they reached to my location and provide their services. I found them helpful and fast team ever.

ADVANTAGESDISADVANTAGES

Fast Helpful


06-05-2021

Maddox |   Verified
  United Arab Emirates

Incredible!

I had a problem with the pipes in my garden, some of them are broken. So I contacted this company and booked an appointment. They came on time and were very professional regarding their repairing of the broken pipes. Moreover, they cleaned after themselves!! Incredible service.

ADVANTAGESDISADVANTAGES

Convenient Perfect


05-04-2021

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