Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.
Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 million members under management, the company administers an annual portfolio of over USD 1 Billion claims in value and 8.5 Million claims in volume for more than 120 clients including insurance companies and self-funded schemes.
Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1.100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia.
Products and Services
Healthcare Insurance
Gallery
Location
NEXtCARE - Sheikh Zayed Road - Dubai - United Arab Emirates
They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.
waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it
long waiting to get the insurance approval, bad experience
I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process….. very bad experience always with next care, i won’t recommend it
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DISADVANTAGES
28-08-2023
Charles D’souza United Arab Emirates
Coverage
Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable
Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .
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DISADVANTAGES
26-08-2023
Harmanpreet Kaur United Arab Emirates
Worst network and even the network whichbis covered they have denied to go for a general consultation cover
I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.
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DisappointingDishonest
26-08-2023
Soumia Gopi United Arab Emirates
Hospital Emergency
I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE
The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.
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DISADVANTAGES
Unprofessional
26-07-2023
Reham Lashen Egypt
How they treating emergency request!!
My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response
I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.
After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.
Worse experience with an insurance company in the uae.
Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.
Very disappointing and I will never be using this insurance company ever again.
Lumi is not easy to connect as compare to previous one
Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.
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DISADVANTAGES
Disappointing
18-06-2023
Assia Chelbi United Arab Emirates
Ad choice
Hello everyone Today I’m going to talk about my experience with al buhaira insurance managed by next care. I took out the insurance in February and it is valid until September. This insurance was taken out through my husband’s work under his responsibility. I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital. I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected. I call their centre and get no updates from any employers , so each time I have to explain my situation. The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file. Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back. The hospital delivery package costs 5600 aed. Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member? I’ve wasted time, energy and a lot of money doing the tests on my own account. Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount. No sense of humanity and no professionalism. A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members. I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.
I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied
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ExcellentFriendlyHelpful
01-06-2023
Jean France
Approvals
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected. Absolutely awful service.
This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself. What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval. I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol? Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings. Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.
أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية
ADVANTAGES
DISADVANTAGES
Amazing
04-05-2023
Maya United Arab Emirates
Procedure approval
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Dominic has given a wonderful client service and a solution for the raised complaint.
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ConvenientFastFriendlyHelpfulClient-oriented
30-04-2023
Fatima United Arab Emirates
Thank you
I would like to thanks Mohamed Nabel Cs agent who helped me.
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DISADVANTAGES
08-04-2023
Mark United Arab Emirates
Medical Claims and Approval Process
Very bad service. Please DO NOT get this Medical Insurance.
You will be more sick with their negligence with their beneficiaries
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Unreliable
30-03-2023
Kevin United Kingdom
Non-emergency procedures
So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.
Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.
So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.
9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.
I think this is one of the worse insurances there is, I would never recommend the service to anyone.
Docter fee you need meet 55 dhm minimum need,,, All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance
Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered. Terrible experience and service.
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DISADVANTAGES
04-01-2023
Ayesha United Arab Emirates
Poor Service
Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.
Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them
Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon. Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged Beware of this company, when you really need help this is not an insurance you need. Terrible experience!
When customer wants to buy insurance they ll call thousand time with fake information.
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DisappointingDishonestFake
16-09-2022
ASIMA United Arab Emirates
Declination of my claim
I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me
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Ridiculous
15-08-2022
Odesa Philippines
WORST INSURANCE COMPANY
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Approval protocols ridiculous and unacceptable for lab tests and medicine
Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.
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DisappointingMiserableUnfavorableUnprofessional
02-06-2022
Gouda United Arab Emirates
Don’t use nextcare insurance
The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.
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HorribleNasty
19-05-2022
Lou Samhny Sonia YAO Épouse MASSOK United Arab Emirates
Don’t approuve request for basic request
Many times, they refused to approuve
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CriminalDisappointingDishonest
15-05-2022
Shadha | Verified United Arab Emirates
Fast
Excellent customer service. Thank you for your help, Susan!
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AttentiveProfessional
30-04-2022
Farhad Khalid United Arab Emirates
Specialized in Rejecting Claims
I wish there was provision for zero star.. Just stay away from them..
No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.
Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.
I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes. So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading. Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.
I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.
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AmazingProfessional
18-03-2022
Anderson United Arab Emirates
Untrustworthy company… Avoid it!!!
I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company
I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.
I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.
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DISADVANTAGES
CooperativeAffordable
09-02-2022
Fiona | Verified United Arab Emirates
Exquisite
Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.
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AmazingDelightful
09-02-2022
Shadha | Verified United Arab Emirates
Satisfying
I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.
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AmazingHelpful
03-02-2022
Dikran Lebanon
Woth insurance
Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance
Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.
Wish him all the best.
Nextcare network is lucky to having a professional employees like Omar Sultan.
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DISADVANTAGES
Convenient
27-01-2022
Mohammadreza Dominica
No Online support
You are a football not a person when dealing with them. You call the call centre it say contact through whatsapp and when you do that they say call the call centre.
I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.
You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.
Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.
The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.
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Dishonest
20-01-2022
Jaxx | Verified United Arab Emirates
Inexpensive
Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.
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ConvenientFriendly
12-01-2022
Anastasia United Arab Emirates
NEVER USE THIS INSURANCE FOR Your company
They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?
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Affordable
DisappointingDishonest
10-01-2022
Sadik United Arab Emirates
Health insurance
Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.
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DISADVANTAGES
Fraudulent
06-01-2022
salih maoui United Arab Emirates
Worst network
Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star
ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME. DONT GO WITH THIS FAKE INSURANCE. AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS. THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM
Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.
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CooperativeReliable
29-11-2021
Aarav | Verified United Arab Emirates
Convenient
They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.
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DISADVANTAGES
PerfectReliable
29-08-2021
Soleil | Verified United Arab Emirates
Amazing APP
I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!
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AmazingPerfect
26-04-2021
Ad
Reviews
Muhammad Fareed Pakistan
Worst experience ever with any insurance in UAE.
They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.
waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it
long waiting to get the insurance approval, bad experience
I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process….. very bad experience always with next care, i won’t recommend it
ADVANTAGES
DISADVANTAGES
28-08-2023
Charles D’souza United Arab Emirates
Coverage
Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable
Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .
ADVANTAGES
DISADVANTAGES
26-08-2023
Harmanpreet Kaur United Arab Emirates
Worst network and even the network whichbis covered they have denied to go for a general consultation cover
I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.
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DISADVANTAGES
DisappointingDishonest
26-08-2023
Soumia Gopi United Arab Emirates
Hospital Emergency
I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE
The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.
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DISADVANTAGES
Unprofessional
26-07-2023
Reham Lashen Egypt
How they treating emergency request!!
My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response
I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.
After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.
Worse experience with an insurance company in the uae.
Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.
Very disappointing and I will never be using this insurance company ever again.
Lumi is not easy to connect as compare to previous one
Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.
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DISADVANTAGES
Disappointing
18-06-2023
Assia Chelbi United Arab Emirates
Ad choice
Hello everyone Today I’m going to talk about my experience with al buhaira insurance managed by next care. I took out the insurance in February and it is valid until September. This insurance was taken out through my husband’s work under his responsibility. I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital. I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected. I call their centre and get no updates from any employers , so each time I have to explain my situation. The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file. Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back. The hospital delivery package costs 5600 aed. Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member? I’ve wasted time, energy and a lot of money doing the tests on my own account. Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount. No sense of humanity and no professionalism. A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members. I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.
I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied
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ExcellentFriendlyHelpful
01-06-2023
Jean France
Approvals
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected. Absolutely awful service.
This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself. What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval. I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol? Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings. Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.
أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية
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Amazing
04-05-2023
Maya United Arab Emirates
Procedure approval
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Dominic has given a wonderful client service and a solution for the raised complaint.
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ConvenientFastFriendlyHelpfulClient-oriented
30-04-2023
Fatima United Arab Emirates
Thank you
I would like to thanks Mohamed Nabel Cs agent who helped me.
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08-04-2023
Mark United Arab Emirates
Medical Claims and Approval Process
Very bad service. Please DO NOT get this Medical Insurance.
You will be more sick with their negligence with their beneficiaries
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Unreliable
30-03-2023
Kevin United Kingdom
Non-emergency procedures
So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.
Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.
So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.
9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.
I think this is one of the worse insurances there is, I would never recommend the service to anyone.
Docter fee you need meet 55 dhm minimum need,,, All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance
Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered. Terrible experience and service.
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04-01-2023
Ayesha United Arab Emirates
Poor Service
Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.
Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them
Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon. Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged Beware of this company, when you really need help this is not an insurance you need. Terrible experience!
When customer wants to buy insurance they ll call thousand time with fake information.
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DisappointingDishonestFake
16-09-2022
ASIMA United Arab Emirates
Declination of my claim
I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me
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Ridiculous
15-08-2022
Odesa Philippines
WORST INSURANCE COMPANY
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Approval protocols ridiculous and unacceptable for lab tests and medicine
Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.
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DisappointingMiserableUnfavorableUnprofessional
02-06-2022
Gouda United Arab Emirates
Don’t use nextcare insurance
The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.
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HorribleNasty
19-05-2022
Lou Samhny Sonia YAO Épouse MASSOK United Arab Emirates
Don’t approuve request for basic request
Many times, they refused to approuve
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CriminalDisappointingDishonest
15-05-2022
Shadha | Verified United Arab Emirates
Fast
Excellent customer service. Thank you for your help, Susan!
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AttentiveProfessional
30-04-2022
Farhad Khalid United Arab Emirates
Specialized in Rejecting Claims
I wish there was provision for zero star.. Just stay away from them..
No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.
Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.
I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes. So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading. Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.
I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.
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AmazingProfessional
18-03-2022
Anderson United Arab Emirates
Untrustworthy company… Avoid it!!!
I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company
I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.
I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.
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CooperativeAffordable
09-02-2022
Fiona | Verified United Arab Emirates
Exquisite
Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.
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AmazingDelightful
09-02-2022
Shadha | Verified United Arab Emirates
Satisfying
I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.
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AmazingHelpful
03-02-2022
Dikran Lebanon
Woth insurance
Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance
Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.
Wish him all the best.
Nextcare network is lucky to having a professional employees like Omar Sultan.
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Convenient
27-01-2022
Mohammadreza Dominica
No Online support
You are a football not a person when dealing with them. You call the call centre it say contact through whatsapp and when you do that they say call the call centre.
I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.
You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.
Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.
The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.
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Dishonest
20-01-2022
Jaxx | Verified United Arab Emirates
Inexpensive
Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.
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ConvenientFriendly
12-01-2022
Anastasia United Arab Emirates
NEVER USE THIS INSURANCE FOR Your company
They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?
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Affordable
DisappointingDishonest
10-01-2022
Sadik United Arab Emirates
Health insurance
Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.
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Fraudulent
06-01-2022
salih maoui United Arab Emirates
Worst network
Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star
ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME. DONT GO WITH THIS FAKE INSURANCE. AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS. THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM
