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Customer Experience

Customer Experience

546 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Convenient Cooperative Delightful Friendly Helpful Perfect Reliable Professional Affordable
Badly-located Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented

Excellent

35%

Great

4%

Average

0%

Poor

0%

Bad

62%

Description

Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.

Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 million members under management, the company administers an annual portfolio of over USD 1 Billion claims in value and 8.5 Million claims in volume for more than 120 clients including insurance companies and self-funded schemes.

Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services.
Nextcare employs more than 1.100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia.

Products and Services
  • Healthcare Insurance
Location

NEXtCARE - Sheikh Zayed Road - Dubai - United Arab Emirates

Contact Details
  • https://www.nextcarehealth.com
  • +97142708800
  • [email protected]
  • EIFFEL 2 Building, 1st Floor Umm Al Sheif Sheikh Zayed Road Dubai United Arab Emirates
  • Umm Al Sheif
  • Dubai (UAE)
Social Networks
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Reviews
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Latest Reviews
HUSSAIN
  United Arab Emirates

Health care services

Extremely difficult to do something that was once so simple…… see a doctor! Awful experience, especially when you’re sick!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Inattentive Incompetent Misleading Ridiculous Terrible Unfavorable Unpleasant Unreliable Untrustworthy Not Client-oriented


13-06-2022

Haifa Bayer
  Jordan

Approval protocols ridiculous and unacceptable for lab tests and medicine

Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unfavorable Unprofessional


02-06-2022

Gouda
  United Arab Emirates

Don’t use nextcare insurance

The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.

ADVANTAGESDISADVANTAGES

Horrible Nasty


19-05-2022

Lou Samhny Sonia YAO Épouse MASSOK
  United Arab Emirates

Don’t approuve request for basic request

Many times, they refused to approuve

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest


15-05-2022

Shadha |   Verified
  United Arab Emirates

Fast

Excellent customer service. Thank you for your help, Susan!

ADVANTAGESDISADVANTAGES

Attentive Professional


30-04-2022

Farhad Khalid
  United Arab Emirates

Specialized in Rejecting Claims

I wish there was provision for zero star.. Just stay away from them..

No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.

Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.

Just stay away from them

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Misleading Ridiculous Terrible Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


22-04-2022

Basil Khamis
  United Arab Emirates

Claims approval

I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes.
So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading.
Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


13-04-2022

Suchitra khatri
  India

Nextcare service

bad. Aster stopped working with nextcare

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Misleading Terrible Unreliable Not Client-oriented


26-03-2022

Lorenzo |   Verified
  United Arab Emirates

Pleasant

I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Professional


18-03-2022

Anderson
  United Arab Emirates

Untrustworthy company… Avoid it!!!

I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Ridiculous Scam Terrible Untrustworthy Expensive


10-03-2022

Joan
  United Arab Emirates

Horrible Insurance Company

I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


10-02-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.

ADVANTAGESDISADVANTAGES

Cooperative Affordable


09-02-2022

Fiona |   Verified
  United Arab Emirates

Exquisite

Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.

ADVANTAGESDISADVANTAGES

Amazing Delightful


09-02-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.

ADVANTAGESDISADVANTAGES

Amazing Helpful


03-02-2022

Dikran
  Lebanon

Woth insurance

Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Horrible Miserable Terrible Unfavorable Unprofessional


01-02-2022

Miuz
  United Arab Emirates

Not accepting claims, rejecting continuously

Very bad review

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Messy Miserable Not Client-oriented


28-01-2022

Umar Saood
  Pakistan

Satisfied of Customer care

Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.

Wish him all the best.

Nextcare network is lucky to having a professional employees like Omar Sultan.

ADVANTAGESDISADVANTAGES

Convenient


27-01-2022

Mohammadreza
  Dominica

No Online support

You are a football not a person when dealing with them.
You call the call centre it say contact through whatsapp and when you do that they say call the call centre.

I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.

You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.

Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.

The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.

ADVANTAGESDISADVANTAGES

Dishonest


20-01-2022

Jaxx |   Verified
  United Arab Emirates

Inexpensive

Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.

ADVANTAGESDISADVANTAGES

Convenient Friendly


12-01-2022

Anastasia
  United Arab Emirates

NEVER USE THIS INSURANCE FOR Your company

They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest


10-01-2022

Sadik
  United Arab Emirates

Health insurance

Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.

ADVANTAGESDISADVANTAGES

Fraudulent


06-01-2022

salih maoui
  United Arab Emirates

Worst network

Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Rude Terrible Unprofessional Untrustworthy Expensive Not Client-oriented


30-12-2021

ANIL SIVANPILLAI KUMAR
  United Arab Emirates

REVIEW-BAD VERY BAD

ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME.
DONT GO WITH THIS FAKE INSURANCE.
AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS.
THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Misleading Not Client-oriented


12-12-2021

Emiliano |   Verified
  United Arab Emirates

Advance

Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.

ADVANTAGESDISADVANTAGES

Cooperative Reliable


29-11-2021

Aarav |   Verified
  United Arab Emirates

Convenient

They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-08-2021

Soleil |   Verified
  United Arab Emirates

Amazing APP

I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2021

Reviews
HUSSAIN
  United Arab Emirates

Health care services

Extremely difficult to do something that was once so simple…… see a doctor! Awful experience, especially when you’re sick!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Inattentive Incompetent Misleading Ridiculous Terrible Unfavorable Unpleasant Unreliable Untrustworthy Not Client-oriented


13-06-2022

Haifa Bayer
  Jordan

Approval protocols ridiculous and unacceptable for lab tests and medicine

Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unfavorable Unprofessional


02-06-2022

Gouda
  United Arab Emirates

Don’t use nextcare insurance

The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.

ADVANTAGESDISADVANTAGES

Horrible Nasty


19-05-2022

Lou Samhny Sonia YAO Épouse MASSOK
  United Arab Emirates

Don’t approuve request for basic request

Many times, they refused to approuve

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest


15-05-2022

Shadha |   Verified
  United Arab Emirates

Fast

Excellent customer service. Thank you for your help, Susan!

ADVANTAGESDISADVANTAGES

Attentive Professional


30-04-2022

Farhad Khalid
  United Arab Emirates

Specialized in Rejecting Claims

I wish there was provision for zero star.. Just stay away from them..

No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.

Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.

Just stay away from them

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Misleading Ridiculous Terrible Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


22-04-2022

Basil Khamis
  United Arab Emirates

Claims approval

I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes.
So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading.
Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


13-04-2022

Suchitra khatri
  India

Nextcare service

bad. Aster stopped working with nextcare

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Misleading Terrible Unreliable Not Client-oriented


26-03-2022

Lorenzo |   Verified
  United Arab Emirates

Pleasant

I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Professional


18-03-2022

Anderson
  United Arab Emirates

Untrustworthy company… Avoid it!!!

I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Ridiculous Scam Terrible Untrustworthy Expensive


10-03-2022

Joan
  United Arab Emirates

Horrible Insurance Company

I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


10-02-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.

ADVANTAGESDISADVANTAGES

Cooperative Affordable


09-02-2022

Fiona |   Verified
  United Arab Emirates

Exquisite

Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.

ADVANTAGESDISADVANTAGES

Amazing Delightful


09-02-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.

ADVANTAGESDISADVANTAGES

Amazing Helpful


03-02-2022

Dikran
  Lebanon

Woth insurance

Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Horrible Miserable Terrible Unfavorable Unprofessional


01-02-2022

Miuz
  United Arab Emirates

Not accepting claims, rejecting continuously

Very bad review

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Messy Miserable Not Client-oriented


28-01-2022

Umar Saood
  Pakistan

Satisfied of Customer care

Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.

Wish him all the best.

Nextcare network is lucky to having a professional employees like Omar Sultan.

ADVANTAGESDISADVANTAGES

Convenient


27-01-2022

Mohammadreza
  Dominica

No Online support

You are a football not a person when dealing with them.
You call the call centre it say contact through whatsapp and when you do that they say call the call centre.

I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.

You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.

Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.

The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.

ADVANTAGESDISADVANTAGES

Dishonest


20-01-2022

Jaxx |   Verified
  United Arab Emirates

Inexpensive

Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.

ADVANTAGESDISADVANTAGES

Convenient Friendly


12-01-2022

Anastasia
  United Arab Emirates

NEVER USE THIS INSURANCE FOR Your company

They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest


10-01-2022

Sadik
  United Arab Emirates

Health insurance

Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.

ADVANTAGESDISADVANTAGES

Fraudulent


06-01-2022

salih maoui
  United Arab Emirates

Worst network

Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Rude Terrible Unprofessional Untrustworthy Expensive Not Client-oriented


30-12-2021

ANIL SIVANPILLAI KUMAR
  United Arab Emirates

REVIEW-BAD VERY BAD

ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME.
DONT GO WITH THIS FAKE INSURANCE.
AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS.
THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Misleading Not Client-oriented


12-12-2021

Emiliano |   Verified
  United Arab Emirates

Advance

Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.

ADVANTAGESDISADVANTAGES

Cooperative Reliable


29-11-2021

Aarav |   Verified
  United Arab Emirates

Convenient

They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-08-2021

Soleil |   Verified
  United Arab Emirates

Amazing APP

I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2021

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