Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.
Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 million members under management, the company administers an annual portfolio of over USD 1 Billion claims in value and 8.5 Million claims in volume for more than 120 clients including insurance companies and self-funded schemes.
Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1.100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia.
Nextcare has engaged in deeply alarming behavior regarding my medical records. Right before my policy renewal, a severe, entirely fabricated illness was entered into their system under my name. This fake diagnosis was formally communicated to the Patient Support Program team, who contacted me directly confirming they received it via a Nextcare email.
When confronted, Nextcare claimed they have no record of this illness, yet they flatly refuse to provide that confirmation in writing. Instead, they are passing me from department to department to avoid accountability.
This is a terrifying lack of data integrity, zero transparency, and a complete absence of compassion. If you value your peace of mind and the accuracy of your medical history, Nextcare can’t be trusted.
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DishonestFraudulentInattentiveUntrustworthy
14-06-2026
Madeleine U.S. Virgin Islands
How I Successfully Recovered My Money
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Disappointing
02-05-2026
Anas United Arab Emirates
Worst insurance company
My child was diagnosed with severe case of Crohn disease. And 12 days after the prescription we are still fighting with them for approval . The customer representative lies and give different excuses for the delay despite all their related queries have been answered. They don’t care of patients condition and what the delay in treatment can cause
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HorribleIncompetent
19-04-2026
Michael Ethan United States
How I was able to recover my money back.
After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. MORGAN GARLAND, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at.
WhatsApp: +44— (778) –22–7–60–32 I’m truly grateful for the help I received
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Disappointing
07-04-2026
Bella K United Arab Emirates
Their goal is to scam people
Their goal is to scam people. My plan is RN3, it’s not the most expensive one, but it’s also not the basic plan. I expected that by choosing this plan, they would be more considerate and show care toward my situation and health, but the experience was the complete opposite.
All my doctor’s requests were rejected. I constantly had to intervene and fight with them just to get approvals. One of the most important tests my doctor requested was completely denied, and their only explanation was a supposed “waiting period,” even though I purchased the insurance five months ago and the condition is not pre‑existing.
Their customer service is also not helpful. Instead of assisting you, they create stories to discourage you from fighting for your rights. It has been a very frustrating and awful experience dealing with this insurance company. They just want to collect money and show no care for their customers.
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Scam
18-03-2026
Kareem Rodgers United Arab Emirates
Health Insurance Claims
Totally disgraceful insurance broker. I paid nearly 10,000 AED for personal insurance and they have made my life hell when trying to claim for anything, I cant even claim for physiotherapy! Total disgrace do not use this company.
Based on my experience with NextCare, I have consistently faced difficulties in obtaining approvals, even for minor medical requests. For instance, ultrasound examinations are often rejected despite being clearly recommended in a doctor’s report. Additionally, there are frequent delays in responding to calls, along with unclear or insufficient answers to inquiries. These ongoing issues, among others, have led me to consider switching to an alternative insurance provider, even though my current policy has not yet expired, due to the lack of responsiveness to my medical treatment needs.
I want to share my experience because the service I faced was really disappointing. I have done the same treatment many times before and I always got approval. Suddenly I started getting declined without any clear reason.
When I called customer service I was transferred from one person to another and I waited more than twenty minutes just to speak to someone. After all that waiting I still did not receive any real help. The person who finally answered kept me waiting again for around five minutes just to verify a simple transaction. It honestly felt like a joke.
This is not the level of service anyone expects from an insurance company that people depend on for their health.
Blood test required for approved procedure not approved
Satire! Indeed. Main procedure was approved. And now they are going back and forth with the blood tests required. I believe they are the worst medical insurance providers considering my personal experience with them. They approved 2 out of 8 blood tests and now asking for more time to reconsider. Until now it’s taking them more than 2 hours. They treat patience as if they want to scam them – Not a very professional conduct, patients need treatment thats all. They also asked me to re-submit the request so they can approve less tests (first time 3 approved, second time only 2 approved) so they basically mislead me and the hospital to do that because it was their fault and they wanted to cover up somehow doing this. I paid for the highest premium package (so do not think you will be better off taking the higher package – its all the same).
Worst service, worst medical health care service in UAE and worst app
If you want proper medical insurance or even normal, avoid this network. They have very unprofessional customer service. Always delay response to preapproval or claims. They reject 90% of your requests even when you pay the highest premium package. They create very lame reasons and excuses for the rejection. (For example I had chest pain and cardiologist requested stress test.. They rejected after 4 days and elaborated reason – On app only- that it is not declared medical condition, knowing that chest pain is new and it is dangerous not to check heart under stress) They have very poor application, full of bugs Their staff keeps repeating according to policy and when you challenge them, they throw you to the insurer. So basically their role is to reject as much claims as possible and slow down/prolong the approval process or lets call it rejection process.
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HorribleRudeUnprofessionalUnreliableUntrustworthy
12-07-2025
Meruyert United Arab Emirates
Co
I have left arm pain and numbness for the past 2 weeks, so my doctor requested and MRI to RO disc herniation and nerve irritation. Prior this US and Xray was done which showed normal study, however symptoms are persistent. This instance rejected for no reason MRI request basing Xray is normal! I wonder if Xray show nerve irrritaiton or disc herniation? If not then those eval team are unprofessional scam people! This insurance is unprofessional horrible with no empathy to clients. They charge money for platinum but give hard time to clients! I believe this is done on purpose to get people pay for their treatment! I don’t recommend this scam company and they will not approve because their Medical team evaluate based on their experience which is NIL! Horrible and terrible!
They will even reject ultrasound. No point to waste money on this
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30-06-2025
Salam United Arab Emirates
Refusal of a blood test for a child
He requested a blood test and was refused, claiming that he did not need it because he did not suffer from any of the symptoms, even though it was requested by the doctor. The doctor requested it again and refused. How should we know what he is suffering from if we do not know from the blood test, which is what determines the type of treatment so that we can begin to seek treatment through it?
Totally dissatisfied. Totally loss for our money we paid aed 6200 as premium Xray not covered such worst insurance For skin biosphy not covered, 100 queries raised and raised by two doctors but declined. Skin biosphy was done out of our expense and results had serious issue. The results you can view in the hospital portal. Nextcare first understand no doctors will Prescrip a test for comedy. No company will provide such a worst insurance coverage. Totally distressed and our mental and physical health get worsen if you take Nextcare insurance. Because of their service They declined laboratory test approval just because I didn’t declared hypothyroidism at the time of insurance. It’s shocking hypothyroidism is not a serious health issue like diabetes, heart problems.
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CriminalDirty
09-04-2025
Viji United Arab Emirates
Health Insurance
Delayed Reponse for approval. Too many unwanted query raised. After paying AED 6200, we don’t get approval for for laboratory test even for xray approval is not given. For basic coverage not fulfilled . Had a skin problem and doctor recommended skin biosphy which is not approved even after raised by two doctors which is totally unfair and we paid and did the skin biosphy and it has issues in the results. No doctors will Prescription a test for name sake , genuinely problem persists hence it was Prescription, but insurance company seriously doesn’t care a patient health. After paying such amount as premium we spent money out of our pockets to cover diagnosis tests. . Totally dissatisfied with the service. And it’s a great loss for us. . It’s very much annoying and pulls us into dispression. Which will worsen our mental and physical health. It’s of no use for us. . Hypothyroidism is not a serious medical condition like diabetes. Heart pronlem They declined my laboratory approval just for the sake that it was not declared at the time of insurance. Pls pls ppl don’t apot for nextcare insurance. We will in total loss
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AwkwardMiserableNot Client-oriented
09-04-2025
Angela S United Arab Emirates
Worst insurance provider
Avoid at all costs. They don’t cover anything, and any request is immediately rejected without explanation. They withhold information, and the table of benefits isn’t available on their useless Lumi app for easy access. If you ask for it, they’ll tell you to contact your broker and refuse to send it themselves. Completely untransparent and not to be trusted. Save yourself the stress, choose a different insurance provider.
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CriminalDishonestUnreliable
02-04-2025
Jo United Arab Emirates
Emergency health insurance
The whole reason we bought it. My daughter was on the floor in agony with her stomach, vomiting, could not stand. Took her to A&E (hospital on list). Kidney stones was the outcome which was covered. They declined 3 attempts from drs. I paid! After 12 phone calls to Nextcare, advisor told me if it was emergency then any hospital is fine. Another advisor says I should have gone to a drs clinic! Really!!! Another advisor advised me to go to Hatta hospital! We are in Dubai! Appalling service. Not worth the money, may as well pay for your emergency treatment.
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DangerousDishonest
10-02-2025
Hammac United Arab Emirates
Worst
Worst
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02-02-2025
Muhammad Naseer Pakistan
Bad experience
To be honest my personal experience last 14 years I been living in dubai. Unfortunately the worst experience since I have insurance nextcare
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Knowledgeable
Disappointing
24-12-2024
Devendher India
They are silly reasons
They are asking silly reasons to reject the claim even if they have all details
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23-11-2024
Prinsha Antony United Arab Emirates
Taking too much time to get the approvals
Very bad experience, it takes too much time to get the approval and no one cares if we raise our complaints to the call center. Very bad experience.
Had to wait for 3 hours just to have my sutures dressed. Worst, it wasn’t even covered by the insurance. They should have just rejected the claim earlier rather than letting me wait. Really frustrating!
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Disappointing
02-10-2024
Raul Spain
Stay away from this scam
They reject any claim and any test, no matter what, without providing any reason. Having this insurance is like having no insurance at all.
They have no waiting period mentioned in application form, but rejected claim by saying under waiting period. Very disappointed.
In the application they are showing one clinic under coverage. When we are checking in they said it is not listed.
I will not suggest it to anyone.
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DisappointingUnreliable
21-07-2024
Renjima Deeraj United Arab Emirates
Bad customer service and poor communication
I raised my claim 2 months back and no response even after following up in email. My coverage states emergency covered worldwide and when I claimed overseas emergency they say it’s not within the geographical area and rejected my claim, post this sent numerous emails but no response.if anyone have a choice please don’t go for this insurance company
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11-07-2024
Abdelrazek United Arab Emirates
Worst service
أسوء خدمه
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18-05-2024
Victoria Saenko United Arab Emirates
awful experience
Unfortunately, I have faced the following behavior of Nextcare insurance company: rejection to approve the majority of a standard set of tests in pregnancy.
First, I was ignored by Nextcare, saying that the hospital is not replying to requests, to my surprise I checked the system in the hospital myself and found out that there were actually NO unanswered requests. That was the first lie from Nextcare. Insurance company (accidentally or intentionally) used this pretext for refusal, while deceiving its clients.
I have forwarded the complaint explaining all the details through the official web-site of Nextcare, where I asked to APPROVE my tests. I received the letter from Nextcare, providing me with the answer: in the third graph “Re-evaluation” it was clearly written AGREE in front of almost all requested lab tests. (photo attached)
I would like to highlight that in the English language the word “AGREE” means “to accept a suggestion or idea” (according to the Cambridge Dictionary).
Today, through the Nextcare call center (40 minutes of waiting on the line), I was told by the specialist (quote) “BY AGREE WE MEANT REJECTION”!
I can not imagine in which universe Nexcare Insurance is living, where the word “agree” means “rejection”? Every person would admit this is nonsense.
All the situation seems like mocking, fooling and laughing at the pregnant woman, forcing her to wait and suffer. This is humiliation. And such an approach definalety can not be performed by a good insurance company.
If your doctor of Nextcare is not able to simply write a clear letter and to explain her thoughts, I strongly doubt in the professional medical qualification of Nextcare employees.
I highlight that the list of requested blood tests form the standard blood test analysis for pregnant women approved by UAE Ministry of Health.
Nextcare insurance is doing everything to delay time and to reject. I am also dissatisfied with provider Orient Takaful to suggest me such an awful insurance.
It’s horrible even they are not approving very basic medicines. Taking too much time for approval. I will never suggest to anyone to take this insurance.
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AwkwardDisappointingHorribleTerribleNasty
24-04-2024
Dheera United Arab Emirates
Nextcare insurance is pathetic and medical team work for nextcare insurance doesn’t make sense atalll
I will never recommend anyone for this insurance. There was zero support provided and very poor and unethical customer service. I have breathing issue due to dust and they keep on passing my request as a pingpong. Even after 11 hours no service was done.
I would like to recognize Shelle for her exceptional customer service at the insurance company. I reached out to inquire about services on my insurance card, and Shelle promptly communicated with the business on my behalf. She went above and beyond to ensure that I received the assistance I needed, reaching out to me by phone and helping me get it sorted out at the earliest convenience. Her dedication and professionalism truly stand out, making her the star of the day! Thank you, Shelle, for your outstanding support!
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Excellent
04-04-2024
Rowena United Arab Emirates
Benifits
I am really satisfied with stella she is very accommodating helpful she answered all my questions. Thanks Stella
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Amazing
13-03-2024
S United Arab Emirates
Review
The worst company ever in every thing i don’t recommend any one to apply with it bad service , bad customer service , bad timing . No flexibility in procedures . No caring for patient health. The only thing they should prove that they are right and you don’t have any rights.even we applied for the expensive category to take the best medical but there is no
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06-03-2024
Client United Arab Emirates
Worst Insurance
Next Care is the worst of all Health Insurance in the Emirates. Never waste your money to them. They will make your hospitalization a nightmare! You will face a lot waiting time, missed appointment. Clearly this insurance is all about money. Don’t fall to what they offer or advertise. Staff are incompetent, unprofessional, and lazy. Worst of all the worst. Terrible insurance
After talking to at least 3 Customer Service on NextCare Hotline today, 31st January 2024, loosing hope finally spoke to Mr. Mohannad, he extended all the possible help and explanation I needed for my prescription to be approved as I needed my maintenance medicines.
Such a great great customer service giving customer satisfaction. Keep up the good work.
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31-01-2024
Sanjai Samuel India
Nextcare fidility
Not cover even in the NMC clinic. response also poor (email)
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Badly-locatedDisappointingExpensive
31-01-2024
Dalia United Arab Emirates
Nextcare is a nightmare
The Nightmare of UAE is Nextcare!!!!! Nextcare is to die because we have to check your documents!!!
The worst call center ever!!! Rude and not professional call center agents
The slower service ever to get any approval
Nextcare is not a medical insurance They are a health destruction company
After reading all these comments, decided not to go with Nextcare for my family’s insurance renewal. Will stick with my existing provider. Thanks all for your valuable insight.
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30-01-2024
Nabil United Arab Emirates
Services
BAD and Unprofessional
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FakeHorribleUnprofessional
19-01-2024
Rizwan Somra United Arab Emirates
Worstever customer service
They will let you wait hours and will not even respond
Worst insurance I have ever used. They go out of the way to not approve anything, even the most basic of tests and even for children who need urgent medical assistance they don’t approve. Waste of money.
My experience with NEXTCARE insurance was a complete letdown, deserving of zero stars. The persistent delays in approving even the simplest procedures or basic blood tests were intolerable. Spending the whole day at the hospital, solely waiting for approval, was beyond frustrating. These delays not only wasted time but also raised serious concerns about the quality of care. Consider twice before choosing this scam. their disregard for clients’ time and health is unacceptable and demands immediate attention.
Worst Insurance & Such a bad customer care I have ever Faced and facing in UAE.
Its same every time I feel totally discomfort dealing with ADNIC / Netcare team, especially everyone involved in basic approval process.
Below My recent experience.
# 3 months ago, they forced me beg for my medication to maintain my ferritin levels. Initially they said they cannot approve the medications as its not tested. with additional documents form my doctor and several follow-ups they approved.
# Now, they are not even approving the testing. which is conflicting their own process and of course they denied the medication. i am sure if asked they will say & it’s not tested.
# Always conflicting and very bad communication. They do not care about customers. Looks its another insurance just printing money by sucking blood from customers.
# I know i am forced to continue to use this, however i do not even suggest ADNIC Insurance/ Nextcare to anyone when asked. Just would like to help and create awareness to everyone. Please rethink before you choose Next care. My suggestion to all those who read, Please Its worth to pay little more and go for better one.
they declining almost all claims i have for no reason even antibiotic when i have fever and come as an emergency feels like it is charity to help this guys live better life
Terrible terrible insurance company. They only want to discredit patients and do not care about patient wellbeing. Always trying to prove that medical issues are pre existing so they don’t have to cover anything. They’ve even rejected tests and treatment for conditions that were declared, proving once again that they are a scam. You are better of not having insurance than getting insured through NextCare.
Delays in approvals and rejection of claims with no reason
I had a terrible experience as every time you need to wait for some careless staff to approve for the claims and at the end they refuse it with out understanding for the case and how dangerous it is.
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Terrible
04-10-2023
Muhammad Fareed Pakistan
Worst experience ever with any insurance in UAE.
They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.
waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it
long waiting to get the insurance approval, bad experience
I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process….. very bad experience always with next care, i won’t recommend it
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28-08-2023
Charles D’souza United Arab Emirates
Coverage
Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable
Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .
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26-08-2023
Harmanpreet Kaur United Arab Emirates
Worst network and even the network whichbis covered they have denied to go for a general consultation cover
I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.
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DisappointingDishonest
26-08-2023
Soumia Gopi United Arab Emirates
Hospital Emergency
I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE
The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.
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Unprofessional
26-07-2023
Reham Lashen Egypt
How they treating emergency request!!
My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response
I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.
After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.
Worse experience with an insurance company in the uae.
Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.
Very disappointing and I will never be using this insurance company ever again.
Lumi is not easy to connect as compare to previous one
Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.
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Disappointing
18-06-2023
Assia Chelbi United Arab Emirates
Ad choice
Hello everyone Today I’m going to talk about my experience with al buhaira insurance managed by next care. I took out the insurance in February and it is valid until September. This insurance was taken out through my husband’s work under his responsibility. I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital. I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected. I call their centre and get no updates from any employers , so each time I have to explain my situation. The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file. Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back. The hospital delivery package costs 5600 aed. Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member? I’ve wasted time, energy and a lot of money doing the tests on my own account. Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount. No sense of humanity and no professionalism. A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members. I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.
I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied
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ExcellentFriendlyHelpful
01-06-2023
Jean France
Approvals
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected. Absolutely awful service.
This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself. What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval. I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol? Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings. Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.
أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية
ADVANTAGES
DISADVANTAGES
Amazing
04-05-2023
Maya United Arab Emirates
Procedure approval
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Dominic has given a wonderful client service and a solution for the raised complaint.
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DISADVANTAGES
ConvenientFastFriendlyHelpfulClient-oriented
30-04-2023
Fatima United Arab Emirates
Thank you
I would like to thanks Mohamed Nabel Cs agent who helped me.
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DISADVANTAGES
08-04-2023
Mark United Arab Emirates
Medical Claims and Approval Process
Very bad service. Please DO NOT get this Medical Insurance.
You will be more sick with their negligence with their beneficiaries
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DISADVANTAGES
Unreliable
30-03-2023
Kevin United Kingdom
Non-emergency procedures
So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.
Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.
So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.
9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.
I think this is one of the worse insurances there is, I would never recommend the service to anyone.
Docter fee you need meet 55 dhm minimum need,,, All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance
Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered. Terrible experience and service.
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DISADVANTAGES
04-01-2023
Ayesha United Arab Emirates
Poor Service
Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.
Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them
Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon. Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged Beware of this company, when you really need help this is not an insurance you need. Terrible experience!
When customer wants to buy insurance they ll call thousand time with fake information.
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DISADVANTAGES
DisappointingDishonestFake
16-09-2022
ASIMA United Arab Emirates
Declination of my claim
I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me
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DISADVANTAGES
Ridiculous
15-08-2022
Odesa Philippines
WORST INSURANCE COMPANY
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Approval protocols ridiculous and unacceptable for lab tests and medicine
Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.
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DisappointingMiserableUnfavorableUnprofessional
02-06-2022
Gouda United Arab Emirates
Don’t use nextcare insurance
The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.
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HorribleNasty
19-05-2022
Lou Samhny Sonia YAO Épouse MASSOK United Arab Emirates
Don’t approuve request for basic request
Many times, they refused to approuve
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DISADVANTAGES
CriminalDisappointingDishonest
15-05-2022
Shadha | Verified United Arab Emirates
Fast
Excellent customer service. Thank you for your help, Susan!
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DISADVANTAGES
AttentiveProfessional
30-04-2022
Farhad Khalid United Arab Emirates
Specialized in Rejecting Claims
I wish there was provision for zero star.. Just stay away from them..
No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.
Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.
I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes. So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading. Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.
I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.
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AmazingProfessional
18-03-2022
Anderson United Arab Emirates
Untrustworthy company… Avoid it!!!
I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company
I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.
I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.
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DISADVANTAGES
CooperativeAffordable
09-02-2022
Fiona | Verified United Arab Emirates
Exquisite
Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.
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DISADVANTAGES
AmazingDelightful
09-02-2022
Shadha | Verified United Arab Emirates
Satisfying
I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.
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DISADVANTAGES
AmazingHelpful
03-02-2022
Dikran Lebanon
Woth insurance
Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance
Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.
Wish him all the best.
Nextcare network is lucky to having a professional employees like Omar Sultan.
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DISADVANTAGES
Convenient
27-01-2022
Mohammadreza Dominica
No Online support
You are a football not a person when dealing with them. You call the call centre it say contact through whatsapp and when you do that they say call the call centre.
I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.
You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.
Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.
The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.
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DISADVANTAGES
Dishonest
20-01-2022
Jaxx | Verified United Arab Emirates
Inexpensive
Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.
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DISADVANTAGES
ConvenientFriendly
12-01-2022
Anastasia United Arab Emirates
NEVER USE THIS INSURANCE FOR Your company
They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?
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DISADVANTAGES
Affordable
DisappointingDishonest
10-01-2022
Sadik United Arab Emirates
Health insurance
Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.
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DISADVANTAGES
Fraudulent
06-01-2022
salih maoui United Arab Emirates
Worst network
Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star
ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME. DONT GO WITH THIS FAKE INSURANCE. AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS. THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM
Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.
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CooperativeReliable
29-11-2021
Aarav | Verified United Arab Emirates
Convenient
They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.
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DISADVANTAGES
PerfectReliable
29-08-2021
Soleil | Verified United Arab Emirates
Amazing APP
I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!
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DISADVANTAGES
AmazingPerfect
26-04-2021
Ad
Reviews
Sherine United Arab Emirates
Utterly unprofessional and untrustworthy
Nextcare has engaged in deeply alarming behavior regarding my medical records. Right before my policy renewal, a severe, entirely fabricated illness was entered into their system under my name. This fake diagnosis was formally communicated to the Patient Support Program team, who contacted me directly confirming they received it via a Nextcare email.
When confronted, Nextcare claimed they have no record of this illness, yet they flatly refuse to provide that confirmation in writing. Instead, they are passing me from department to department to avoid accountability.
This is a terrifying lack of data integrity, zero transparency, and a complete absence of compassion. If you value your peace of mind and the accuracy of your medical history, Nextcare can’t be trusted.
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DISADVANTAGES
DishonestFraudulentInattentiveUntrustworthy
14-06-2026
Madeleine U.S. Virgin Islands
How I Successfully Recovered My Money
Investment fraud is growing hugely and I advise the public to stay away from these fraudulent companies. For those who are victims to these scams like myself, I strongly recommend you to approach an Ethical Hacker. I invested $250,000 and was unable to get my hard earned money back from an unregulated company that kept demanding for more deposits. (Mrs. Melissa Gilbert.) has successfully recovered investment for their clients. I have to hire them as well and they did not disappoint me, they recovered all of my money back into my account. You can reach out to them also Via:::.Email::[email protected] WhatsApp:::+44 (778)=227=60=32
ADVANTAGES
DISADVANTAGES
Disappointing
02-05-2026
Anas United Arab Emirates
Worst insurance company
My child was diagnosed with severe case of Crohn disease. And 12 days after the prescription we are still fighting with them for approval . The customer representative lies and give different excuses for the delay despite all their related queries have been answered. They don’t care of patients condition and what the delay in treatment can cause
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DISADVANTAGES
HorribleIncompetent
19-04-2026
Michael Ethan United States
How I was able to recover my money back.
After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. MORGAN GARLAND, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at.
WhatsApp: +44— (778) –22–7–60–32 I’m truly grateful for the help I received
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DISADVANTAGES
Disappointing
07-04-2026
Bella K United Arab Emirates
Their goal is to scam people
Their goal is to scam people. My plan is RN3, it’s not the most expensive one, but it’s also not the basic plan. I expected that by choosing this plan, they would be more considerate and show care toward my situation and health, but the experience was the complete opposite.
All my doctor’s requests were rejected. I constantly had to intervene and fight with them just to get approvals. One of the most important tests my doctor requested was completely denied, and their only explanation was a supposed “waiting period,” even though I purchased the insurance five months ago and the condition is not pre‑existing.
Their customer service is also not helpful. Instead of assisting you, they create stories to discourage you from fighting for your rights. It has been a very frustrating and awful experience dealing with this insurance company. They just want to collect money and show no care for their customers.
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DISADVANTAGES
Scam
18-03-2026
Kareem Rodgers United Arab Emirates
Health Insurance Claims
Totally disgraceful insurance broker. I paid nearly 10,000 AED for personal insurance and they have made my life hell when trying to claim for anything, I cant even claim for physiotherapy! Total disgrace do not use this company.
Based on my experience with NextCare, I have consistently faced difficulties in obtaining approvals, even for minor medical requests. For instance, ultrasound examinations are often rejected despite being clearly recommended in a doctor’s report. Additionally, there are frequent delays in responding to calls, along with unclear or insufficient answers to inquiries. These ongoing issues, among others, have led me to consider switching to an alternative insurance provider, even though my current policy has not yet expired, due to the lack of responsiveness to my medical treatment needs.
I want to share my experience because the service I faced was really disappointing. I have done the same treatment many times before and I always got approval. Suddenly I started getting declined without any clear reason.
When I called customer service I was transferred from one person to another and I waited more than twenty minutes just to speak to someone. After all that waiting I still did not receive any real help. The person who finally answered kept me waiting again for around five minutes just to verify a simple transaction. It honestly felt like a joke.
This is not the level of service anyone expects from an insurance company that people depend on for their health.
Blood test required for approved procedure not approved
Satire! Indeed. Main procedure was approved. And now they are going back and forth with the blood tests required. I believe they are the worst medical insurance providers considering my personal experience with them. They approved 2 out of 8 blood tests and now asking for more time to reconsider. Until now it’s taking them more than 2 hours. They treat patience as if they want to scam them – Not a very professional conduct, patients need treatment thats all. They also asked me to re-submit the request so they can approve less tests (first time 3 approved, second time only 2 approved) so they basically mislead me and the hospital to do that because it was their fault and they wanted to cover up somehow doing this. I paid for the highest premium package (so do not think you will be better off taking the higher package – its all the same).
Worst service, worst medical health care service in UAE and worst app
If you want proper medical insurance or even normal, avoid this network. They have very unprofessional customer service. Always delay response to preapproval or claims. They reject 90% of your requests even when you pay the highest premium package. They create very lame reasons and excuses for the rejection. (For example I had chest pain and cardiologist requested stress test.. They rejected after 4 days and elaborated reason – On app only- that it is not declared medical condition, knowing that chest pain is new and it is dangerous not to check heart under stress) They have very poor application, full of bugs Their staff keeps repeating according to policy and when you challenge them, they throw you to the insurer. So basically their role is to reject as much claims as possible and slow down/prolong the approval process or lets call it rejection process.
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DISADVANTAGES
HorribleRudeUnprofessionalUnreliableUntrustworthy
12-07-2025
Meruyert United Arab Emirates
Co
I have left arm pain and numbness for the past 2 weeks, so my doctor requested and MRI to RO disc herniation and nerve irritation. Prior this US and Xray was done which showed normal study, however symptoms are persistent. This instance rejected for no reason MRI request basing Xray is normal! I wonder if Xray show nerve irrritaiton or disc herniation? If not then those eval team are unprofessional scam people! This insurance is unprofessional horrible with no empathy to clients. They charge money for platinum but give hard time to clients! I believe this is done on purpose to get people pay for their treatment! I don’t recommend this scam company and they will not approve because their Medical team evaluate based on their experience which is NIL! Horrible and terrible!
They will even reject ultrasound. No point to waste money on this
ADVANTAGES
DISADVANTAGES
30-06-2025
Salam United Arab Emirates
Refusal of a blood test for a child
He requested a blood test and was refused, claiming that he did not need it because he did not suffer from any of the symptoms, even though it was requested by the doctor. The doctor requested it again and refused. How should we know what he is suffering from if we do not know from the blood test, which is what determines the type of treatment so that we can begin to seek treatment through it?
Totally dissatisfied. Totally loss for our money we paid aed 6200 as premium Xray not covered such worst insurance For skin biosphy not covered, 100 queries raised and raised by two doctors but declined. Skin biosphy was done out of our expense and results had serious issue. The results you can view in the hospital portal. Nextcare first understand no doctors will Prescrip a test for comedy. No company will provide such a worst insurance coverage. Totally distressed and our mental and physical health get worsen if you take Nextcare insurance. Because of their service They declined laboratory test approval just because I didn’t declared hypothyroidism at the time of insurance. It’s shocking hypothyroidism is not a serious health issue like diabetes, heart problems.
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DISADVANTAGES
CriminalDirty
09-04-2025
Viji United Arab Emirates
Health Insurance
Delayed Reponse for approval. Too many unwanted query raised. After paying AED 6200, we don’t get approval for for laboratory test even for xray approval is not given. For basic coverage not fulfilled . Had a skin problem and doctor recommended skin biosphy which is not approved even after raised by two doctors which is totally unfair and we paid and did the skin biosphy and it has issues in the results. No doctors will Prescription a test for name sake , genuinely problem persists hence it was Prescription, but insurance company seriously doesn’t care a patient health. After paying such amount as premium we spent money out of our pockets to cover diagnosis tests. . Totally dissatisfied with the service. And it’s a great loss for us. . It’s very much annoying and pulls us into dispression. Which will worsen our mental and physical health. It’s of no use for us. . Hypothyroidism is not a serious medical condition like diabetes. Heart pronlem They declined my laboratory approval just for the sake that it was not declared at the time of insurance. Pls pls ppl don’t apot for nextcare insurance. We will in total loss
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DISADVANTAGES
AwkwardMiserableNot Client-oriented
09-04-2025
Angela S United Arab Emirates
Worst insurance provider
Avoid at all costs. They don’t cover anything, and any request is immediately rejected without explanation. They withhold information, and the table of benefits isn’t available on their useless Lumi app for easy access. If you ask for it, they’ll tell you to contact your broker and refuse to send it themselves. Completely untransparent and not to be trusted. Save yourself the stress, choose a different insurance provider.
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DISADVANTAGES
CriminalDishonestUnreliable
02-04-2025
Jo United Arab Emirates
Emergency health insurance
The whole reason we bought it. My daughter was on the floor in agony with her stomach, vomiting, could not stand. Took her to A&E (hospital on list). Kidney stones was the outcome which was covered. They declined 3 attempts from drs. I paid! After 12 phone calls to Nextcare, advisor told me if it was emergency then any hospital is fine. Another advisor says I should have gone to a drs clinic! Really!!! Another advisor advised me to go to Hatta hospital! We are in Dubai! Appalling service. Not worth the money, may as well pay for your emergency treatment.
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DISADVANTAGES
DangerousDishonest
10-02-2025
Hammac United Arab Emirates
Worst
Worst
ADVANTAGES
DISADVANTAGES
02-02-2025
Muhammad Naseer Pakistan
Bad experience
To be honest my personal experience last 14 years I been living in dubai. Unfortunately the worst experience since I have insurance nextcare
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DISADVANTAGES
Knowledgeable
Disappointing
24-12-2024
Devendher India
They are silly reasons
They are asking silly reasons to reject the claim even if they have all details
ADVANTAGES
DISADVANTAGES
23-11-2024
Prinsha Antony United Arab Emirates
Taking too much time to get the approvals
Very bad experience, it takes too much time to get the approval and no one cares if we raise our complaints to the call center. Very bad experience.
Had to wait for 3 hours just to have my sutures dressed. Worst, it wasn’t even covered by the insurance. They should have just rejected the claim earlier rather than letting me wait. Really frustrating!
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DISADVANTAGES
Disappointing
02-10-2024
Raul Spain
Stay away from this scam
They reject any claim and any test, no matter what, without providing any reason. Having this insurance is like having no insurance at all.
They have no waiting period mentioned in application form, but rejected claim by saying under waiting period. Very disappointed.
In the application they are showing one clinic under coverage. When we are checking in they said it is not listed.
I will not suggest it to anyone.
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DISADVANTAGES
DisappointingUnreliable
21-07-2024
Renjima Deeraj United Arab Emirates
Bad customer service and poor communication
I raised my claim 2 months back and no response even after following up in email. My coverage states emergency covered worldwide and when I claimed overseas emergency they say it’s not within the geographical area and rejected my claim, post this sent numerous emails but no response.if anyone have a choice please don’t go for this insurance company
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DISADVANTAGES
11-07-2024
Abdelrazek United Arab Emirates
Worst service
أسوء خدمه
ADVANTAGES
DISADVANTAGES
18-05-2024
Victoria Saenko United Arab Emirates
awful experience
Unfortunately, I have faced the following behavior of Nextcare insurance company: rejection to approve the majority of a standard set of tests in pregnancy.
First, I was ignored by Nextcare, saying that the hospital is not replying to requests, to my surprise I checked the system in the hospital myself and found out that there were actually NO unanswered requests. That was the first lie from Nextcare. Insurance company (accidentally or intentionally) used this pretext for refusal, while deceiving its clients.
I have forwarded the complaint explaining all the details through the official web-site of Nextcare, where I asked to APPROVE my tests. I received the letter from Nextcare, providing me with the answer: in the third graph “Re-evaluation” it was clearly written AGREE in front of almost all requested lab tests. (photo attached)
I would like to highlight that in the English language the word “AGREE” means “to accept a suggestion or idea” (according to the Cambridge Dictionary).
Today, through the Nextcare call center (40 minutes of waiting on the line), I was told by the specialist (quote) “BY AGREE WE MEANT REJECTION”!
I can not imagine in which universe Nexcare Insurance is living, where the word “agree” means “rejection”? Every person would admit this is nonsense.
All the situation seems like mocking, fooling and laughing at the pregnant woman, forcing her to wait and suffer. This is humiliation. And such an approach definalety can not be performed by a good insurance company.
If your doctor of Nextcare is not able to simply write a clear letter and to explain her thoughts, I strongly doubt in the professional medical qualification of Nextcare employees.
I highlight that the list of requested blood tests form the standard blood test analysis for pregnant women approved by UAE Ministry of Health.
Nextcare insurance is doing everything to delay time and to reject. I am also dissatisfied with provider Orient Takaful to suggest me such an awful insurance.
It’s horrible even they are not approving very basic medicines. Taking too much time for approval. I will never suggest to anyone to take this insurance.
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AwkwardDisappointingHorribleTerribleNasty
24-04-2024
Dheera United Arab Emirates
Nextcare insurance is pathetic and medical team work for nextcare insurance doesn’t make sense atalll
I will never recommend anyone for this insurance. There was zero support provided and very poor and unethical customer service. I have breathing issue due to dust and they keep on passing my request as a pingpong. Even after 11 hours no service was done.
I would like to recognize Shelle for her exceptional customer service at the insurance company. I reached out to inquire about services on my insurance card, and Shelle promptly communicated with the business on my behalf. She went above and beyond to ensure that I received the assistance I needed, reaching out to me by phone and helping me get it sorted out at the earliest convenience. Her dedication and professionalism truly stand out, making her the star of the day! Thank you, Shelle, for your outstanding support!
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DISADVANTAGES
Excellent
04-04-2024
Rowena United Arab Emirates
Benifits
I am really satisfied with stella she is very accommodating helpful she answered all my questions. Thanks Stella
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DISADVANTAGES
Amazing
13-03-2024
S United Arab Emirates
Review
The worst company ever in every thing i don’t recommend any one to apply with it bad service , bad customer service , bad timing . No flexibility in procedures . No caring for patient health. The only thing they should prove that they are right and you don’t have any rights.even we applied for the expensive category to take the best medical but there is no
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DISADVANTAGES
06-03-2024
Client United Arab Emirates
Worst Insurance
Next Care is the worst of all Health Insurance in the Emirates. Never waste your money to them. They will make your hospitalization a nightmare! You will face a lot waiting time, missed appointment. Clearly this insurance is all about money. Don’t fall to what they offer or advertise. Staff are incompetent, unprofessional, and lazy. Worst of all the worst. Terrible insurance
After talking to at least 3 Customer Service on NextCare Hotline today, 31st January 2024, loosing hope finally spoke to Mr. Mohannad, he extended all the possible help and explanation I needed for my prescription to be approved as I needed my maintenance medicines.
Such a great great customer service giving customer satisfaction. Keep up the good work.
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DISADVANTAGES
31-01-2024
Sanjai Samuel India
Nextcare fidility
Not cover even in the NMC clinic. response also poor (email)
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Badly-locatedDisappointingExpensive
31-01-2024
Dalia United Arab Emirates
Nextcare is a nightmare
The Nightmare of UAE is Nextcare!!!!! Nextcare is to die because we have to check your documents!!!
The worst call center ever!!! Rude and not professional call center agents
The slower service ever to get any approval
Nextcare is not a medical insurance They are a health destruction company
After reading all these comments, decided not to go with Nextcare for my family’s insurance renewal. Will stick with my existing provider. Thanks all for your valuable insight.
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DISADVANTAGES
30-01-2024
Nabil United Arab Emirates
Services
BAD and Unprofessional
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DISADVANTAGES
FakeHorribleUnprofessional
19-01-2024
Rizwan Somra United Arab Emirates
Worstever customer service
They will let you wait hours and will not even respond
Worst insurance I have ever used. They go out of the way to not approve anything, even the most basic of tests and even for children who need urgent medical assistance they don’t approve. Waste of money.
My experience with NEXTCARE insurance was a complete letdown, deserving of zero stars. The persistent delays in approving even the simplest procedures or basic blood tests were intolerable. Spending the whole day at the hospital, solely waiting for approval, was beyond frustrating. These delays not only wasted time but also raised serious concerns about the quality of care. Consider twice before choosing this scam. their disregard for clients’ time and health is unacceptable and demands immediate attention.
Worst Insurance & Such a bad customer care I have ever Faced and facing in UAE.
Its same every time I feel totally discomfort dealing with ADNIC / Netcare team, especially everyone involved in basic approval process.
Below My recent experience.
# 3 months ago, they forced me beg for my medication to maintain my ferritin levels. Initially they said they cannot approve the medications as its not tested. with additional documents form my doctor and several follow-ups they approved.
# Now, they are not even approving the testing. which is conflicting their own process and of course they denied the medication. i am sure if asked they will say & it’s not tested.
# Always conflicting and very bad communication. They do not care about customers. Looks its another insurance just printing money by sucking blood from customers.
# I know i am forced to continue to use this, however i do not even suggest ADNIC Insurance/ Nextcare to anyone when asked. Just would like to help and create awareness to everyone. Please rethink before you choose Next care. My suggestion to all those who read, Please Its worth to pay little more and go for better one.
they declining almost all claims i have for no reason even antibiotic when i have fever and come as an emergency feels like it is charity to help this guys live better life
Terrible terrible insurance company. They only want to discredit patients and do not care about patient wellbeing. Always trying to prove that medical issues are pre existing so they don’t have to cover anything. They’ve even rejected tests and treatment for conditions that were declared, proving once again that they are a scam. You are better of not having insurance than getting insured through NextCare.
Delays in approvals and rejection of claims with no reason
I had a terrible experience as every time you need to wait for some careless staff to approve for the claims and at the end they refuse it with out understanding for the case and how dangerous it is.
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DISADVANTAGES
Terrible
04-10-2023
Muhammad Fareed Pakistan
Worst experience ever with any insurance in UAE.
They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.
waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it
long waiting to get the insurance approval, bad experience
I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process….. very bad experience always with next care, i won’t recommend it
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DISADVANTAGES
28-08-2023
Charles D’souza United Arab Emirates
Coverage
Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable
Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .
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DISADVANTAGES
26-08-2023
Harmanpreet Kaur United Arab Emirates
Worst network and even the network whichbis covered they have denied to go for a general consultation cover
I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.
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DISADVANTAGES
DisappointingDishonest
26-08-2023
Soumia Gopi United Arab Emirates
Hospital Emergency
I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE
The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.
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DISADVANTAGES
Unprofessional
26-07-2023
Reham Lashen Egypt
How they treating emergency request!!
My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.
I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response
I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.
After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.
Worse experience with an insurance company in the uae.
Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.
Very disappointing and I will never be using this insurance company ever again.
Lumi is not easy to connect as compare to previous one
Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.
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DISADVANTAGES
Disappointing
18-06-2023
Assia Chelbi United Arab Emirates
Ad choice
Hello everyone Today I’m going to talk about my experience with al buhaira insurance managed by next care. I took out the insurance in February and it is valid until September. This insurance was taken out through my husband’s work under his responsibility. I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital. I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected. I call their centre and get no updates from any employers , so each time I have to explain my situation. The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file. Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back. The hospital delivery package costs 5600 aed. Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member? I’ve wasted time, energy and a lot of money doing the tests on my own account. Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount. No sense of humanity and no professionalism. A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members. I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.
I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied
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ExcellentFriendlyHelpful
01-06-2023
Jean France
Approvals
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED. Last year with them for sure
They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected. Absolutely awful service.
This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself. What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval. I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol? Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings. Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.
أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية
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DISADVANTAGES
Amazing
04-05-2023
Maya United Arab Emirates
Procedure approval
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected. Paid over 9k for an insurance to have rejection every time, even for a simple blood test. Nextcare is a waste of money.
Dominic has given a wonderful client service and a solution for the raised complaint.
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DISADVANTAGES
ConvenientFastFriendlyHelpfulClient-oriented
30-04-2023
Fatima United Arab Emirates
Thank you
I would like to thanks Mohamed Nabel Cs agent who helped me.
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DISADVANTAGES
08-04-2023
Mark United Arab Emirates
Medical Claims and Approval Process
Very bad service. Please DO NOT get this Medical Insurance.
You will be more sick with their negligence with their beneficiaries
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DISADVANTAGES
Unreliable
30-03-2023
Kevin United Kingdom
Non-emergency procedures
So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.
Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.
So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.
9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.
I think this is one of the worse insurances there is, I would never recommend the service to anyone.
Docter fee you need meet 55 dhm minimum need,,, All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance
Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered. Terrible experience and service.
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DISADVANTAGES
04-01-2023
Ayesha United Arab Emirates
Poor Service
Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.
Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them
Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon. Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged Beware of this company, when you really need help this is not an insurance you need. Terrible experience!
When customer wants to buy insurance they ll call thousand time with fake information.
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DISADVANTAGES
DisappointingDishonestFake
16-09-2022
ASIMA United Arab Emirates
Declination of my claim
I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me
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DISADVANTAGES
Ridiculous
15-08-2022
Odesa Philippines
WORST INSURANCE COMPANY
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.
Approval protocols ridiculous and unacceptable for lab tests and medicine
Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.
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DISADVANTAGES
DisappointingMiserableUnfavorableUnprofessional
02-06-2022
Gouda United Arab Emirates
Don’t use nextcare insurance
The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.
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DISADVANTAGES
HorribleNasty
19-05-2022
Lou Samhny Sonia YAO Épouse MASSOK United Arab Emirates
Don’t approuve request for basic request
Many times, they refused to approuve
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DISADVANTAGES
CriminalDisappointingDishonest
15-05-2022
Shadha | Verified United Arab Emirates
Fast
Excellent customer service. Thank you for your help, Susan!
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DISADVANTAGES
AttentiveProfessional
30-04-2022
Farhad Khalid United Arab Emirates
Specialized in Rejecting Claims
I wish there was provision for zero star.. Just stay away from them..
No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.
Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.
I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes. So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading. Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.
I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.
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DISADVANTAGES
AmazingProfessional
18-03-2022
Anderson United Arab Emirates
Untrustworthy company… Avoid it!!!
I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company
I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.
I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.
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DISADVANTAGES
CooperativeAffordable
09-02-2022
Fiona | Verified United Arab Emirates
Exquisite
Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.
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DISADVANTAGES
AmazingDelightful
09-02-2022
Shadha | Verified United Arab Emirates
Satisfying
I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.
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DISADVANTAGES
AmazingHelpful
03-02-2022
Dikran Lebanon
Woth insurance
Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance
Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.
Wish him all the best.
Nextcare network is lucky to having a professional employees like Omar Sultan.
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DISADVANTAGES
Convenient
27-01-2022
Mohammadreza Dominica
No Online support
You are a football not a person when dealing with them. You call the call centre it say contact through whatsapp and when you do that they say call the call centre.
I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.
You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.
Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.
The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.
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DISADVANTAGES
Dishonest
20-01-2022
Jaxx | Verified United Arab Emirates
Inexpensive
Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.
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DISADVANTAGES
ConvenientFriendly
12-01-2022
Anastasia United Arab Emirates
NEVER USE THIS INSURANCE FOR Your company
They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?
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DISADVANTAGES
Affordable
DisappointingDishonest
10-01-2022
Sadik United Arab Emirates
Health insurance
Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.
ADVANTAGES
DISADVANTAGES
Fraudulent
06-01-2022
salih maoui United Arab Emirates
Worst network
Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star
ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME. DONT GO WITH THIS FAKE INSURANCE. AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS. THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM
