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Customer Experience

Customer Experience

1,767 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Convenient Cooperative Delightful Excellent Fantastic Fast Friendly Helpful Perfect Pleasant Reliable Professional Affordable Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

18%

Great

2%

Average

0%

Poor

0%

Bad

80%

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Description

Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.

Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 million members under management, the company administers an annual portfolio of over USD 1 Billion claims in value and 8.5 Million claims in volume for more than 120 clients including insurance companies and self-funded schemes.

Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services.
Nextcare employs more than 1.100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia.

Products and Services
  • Healthcare Insurance
Contact Details
  • https://www.nextcarehealth.com
  • +97142708800
  • [email protected]
  • EIFFEL 2 Building, 1st Floor Umm Al Sheif Sheikh Zayed Road Dubai United Arab Emirates
  • Umm Al Sheif
  • Dubai (UAE)
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Reviews

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Latest Reviews
Abdelrazek
  United Arab Emirates

Worst service

أسوء خدمه

ADVANTAGESDISADVANTAGES


18-05-2024

Victoria Saenko
  United Arab Emirates

awful experience

Unfortunately, I have faced the following behavior of Nextcare insurance company: rejection to approve the majority of a standard set of tests in pregnancy.

First, I was ignored by Nextcare, saying that the hospital is not replying to requests, to my surprise I checked the system in the hospital myself and found out that there were actually NO unanswered requests. That was the first lie from Nextcare. Insurance company (accidentally or intentionally) used this pretext for refusal, while deceiving its clients.

I have forwarded the complaint explaining all the details through the official web-site of Nextcare, where I asked to APPROVE my tests. I received the letter from Nextcare, providing me with the answer: in the third graph “Re-evaluation” it was clearly written AGREE in front of almost all requested lab tests. (photo attached)

I would like to highlight that in the English language the word “AGREE” means “to accept a suggestion or idea” (according to the Cambridge Dictionary).

Today, through the Nextcare call center (40 minutes of waiting on the line), I was told by the specialist (quote) “BY AGREE WE MEANT REJECTION”!

I can not imagine in which universe Nexcare Insurance is living, where the word “agree” means “rejection”? Every person would admit this is nonsense.

All the situation seems like mocking, fooling and laughing at the pregnant woman, forcing her to wait and suffer. This is humiliation. And such an approach definalety can not be performed by a good insurance company.

If your doctor of Nextcare is not able to simply write a clear letter and to explain her thoughts, I strongly doubt in the professional medical qualification of Nextcare employees.

I highlight that the list of requested blood tests form the standard blood test analysis for pregnant women approved by UAE Ministry of Health.

Nextcare insurance is doing everything to delay time and to reject. I am also dissatisfied with provider Orient Takaful to suggest me such an awful insurance.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Terrible Unprofessional Not Client-oriented



01-05-2024

Awaish
  India

Horrible insurance

It’s horrible even they are not approving very basic medicines. Taking too much time for approval. I will never suggest to anyone to take this insurance.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Horrible Terrible Nasty


24-04-2024

Dheera
  United Arab Emirates

Nextcare insurance is pathetic and medical team work for nextcare insurance doesn’t make sense atalll

I will never recommend anyone for this insurance.
There was zero support provided and very poor and unethical customer service.
I have breathing issue due to dust and they keep on passing my request as a pingpong. Even after 11 hours no service was done.

ADVANTAGESDISADVANTAGES

Horrible Miserable Ridiculous Unfavorable Unprofessional Not Client-oriented


11-04-2024

Sandeep
  United Arab Emirates

Approval

Stella was really helpful
Stay blessed

ADVANTAGESDISADVANTAGES

Excellent


04-04-2024

Suhail
  United Arab Emirates

Insurance services

I would like to recognize Shelle for her exceptional customer service at the insurance company. I reached out to inquire about services on my insurance card, and Shelle promptly communicated with the business on my behalf. She went above and beyond to ensure that I received the assistance I needed, reaching out to me by phone and helping me get it sorted out at the earliest convenience. Her dedication and professionalism truly stand out, making her the star of the day! Thank you, Shelle, for your outstanding support!

ADVANTAGESDISADVANTAGES

Excellent


04-04-2024

Rowena
  United Arab Emirates

Benifits

I am really satisfied with stella she is very accommodating helpful she answered all my questions. Thanks Stella

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Amazing


13-03-2024

S
  United Arab Emirates

Review

The worst company ever in every thing i don’t recommend any one to apply with it bad service , bad customer service , bad timing . No flexibility in procedures . No caring for patient health. The only thing they should prove that they are right and you don’t have any rights.even we applied for the expensive category to take the best medical but there is no

ADVANTAGESDISADVANTAGES


06-03-2024

Client
  United Arab Emirates

Worst Insurance

Next Care is the worst of all Health Insurance in the Emirates. Never waste your money to them. They will make your hospitalization a nightmare! You will face a lot waiting time, missed appointment. Clearly this insurance is all about money. Don’t fall to what they offer or advertise. Staff are incompetent, unprofessional, and lazy. Worst of all the worst. Terrible insurance

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible Inattentive Incompetent Misleading Nasty Ridiculous Rude Scam Terrible Unprofessional Unreliable Not Client-oriented


16-02-2024

Remedios Santos Simbul
  United Arab Emirates

Excellent Customer Service of Mr. Mohannad

After talking to at least 3 Customer Service on NextCare Hotline today, 31st January 2024, loosing hope finally spoke to Mr. Mohannad, he extended all the possible help and explanation I needed for my prescription to be approved as I needed my maintenance medicines.

Such a great great customer service giving customer satisfaction.
Keep up the good work.

ADVANTAGESDISADVANTAGES


31-01-2024

Sanjai Samuel
  India

Nextcare fidility

Not cover even in the NMC clinic. response also poor (email)

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Expensive


31-01-2024

Dalia
  United Arab Emirates

Nextcare is a nightmare

The Nightmare of UAE is Nextcare!!!!!
Nextcare is to die because we have to check your documents!!!

The worst call center ever!!!
Rude and not professional call center agents

The slower service ever to get any approval

Nextcare is not a medical insurance
They are a health destruction company

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


30-01-2024

Suraj
  India

Health insurance

After reading all these comments, decided not to go with Nextcare for my family’s insurance renewal. Will stick with my existing provider.
Thanks all for your valuable insight.

ADVANTAGESDISADVANTAGES


30-01-2024

Nabil
  United Arab Emirates

Services

BAD and Unprofessional

ADVANTAGESDISADVANTAGES

Fake Horrible Unprofessional


19-01-2024

Rizwan Somra
  United Arab Emirates

Worstever customer service

They will let you wait hours and will not even respond

ADVANTAGESDISADVANTAGES

Disappointing Horrible Unprofessional Unreliable Untrustworthy Not Client-oriented



18-01-2024

Lee
  United Arab Emirates

Terrible insurance – zero stars – never approves

Worst insurance I have ever used. They go out of the way to not approve anything, even the most basic of tests and even for children who need urgent medical assistance they don’t approve. Waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


17-01-2024

Sulaiman Anas
  Egypt

Unacceptable Delays in Approvals – Zero Stars

My experience with NEXTCARE insurance was a complete letdown, deserving of zero stars.
The persistent delays in approving even the simplest procedures or basic blood tests were intolerable.
Spending the whole day at the hospital, solely waiting for approval, was beyond frustrating. These delays not only wasted time but also raised serious concerns about the quality of care. Consider twice before choosing this scam. their disregard for clients’ time and health is unacceptable and demands immediate attention.

ADVANTAGESDISADVANTAGES

Disappointing Messy Scam Unprofessional Untrustworthy Indecent Not Client-oriented


10-01-2024

Mohamed khafagy
  United Arab Emirates

Delay in all approvals and customer care don’t answer the calls

Very slow and time wasting for all requests

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant Unprofessional


10-01-2024

Mahmoud
  United Arab Emirates

Not answered

Bad

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Disappointing Dishonest Horrible Inattentive Incompetent Misleading Unprofessional


10-01-2024

Elsayed Abdelfattah
  United Arab Emirates

Claim approval

Very bad
Taking several hours to approve even simple procedures

ADVANTAGESDISADVANTAGES

Terrible


10-01-2024

Ajeesh
  India

Very bad experience all the time

Please dont take this 🙏🏼🙏🏼

ADVANTAGESDISADVANTAGES


27-12-2023

Yasin
  United Arab Emirates

Wast of time and money

If u want to know my experience, Contact me

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Messy Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


09-12-2023

Jothish
  United Arab Emirates

Worst Insurance & Such a bad customer care I have ever Faced and facing in UAE.

Its same every time I feel totally discomfort dealing with ADNIC / Netcare team, especially everyone involved in basic approval process.

Below My recent experience.

# 3 months ago, they forced me beg for my medication to maintain my ferritin levels. Initially they said they cannot approve the medications as its not tested. with additional documents form my doctor and several follow-ups they approved.

# Now, they are not even approving the testing. which is conflicting their own process and of course they denied the medication. i am sure if asked they will say & it’s not tested.

# Always conflicting and very bad communication. They do not care about customers. Looks its another insurance just printing money by sucking blood from customers.

# I know i am forced to continue to use this, however i do not even suggest ADNIC Insurance/ Nextcare to anyone when asked. Just would like to help and create awareness to everyone. Please rethink before you choose Next care. My suggestion to all those who read, Please Its worth to pay little more and go for better one.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Incompetent Misleading Terrible Unprofessional Unreliable Untrustworthy


06-11-2023

lev
  United Arab Emirates

the worst thing i’ve ever met

they declining almost all claims i have for no reason
even antibiotic when i have fever and come as an emergency
feels like it is charity to help this guys live better life

ADVANTAGESDISADVANTAGES

Fraudulent Horrible Ridiculous Scam Terrible Unprofessional Unreliable Untrustworthy


20-10-2023

Athira
  United Arab Emirates

Coustomer service very bad

Very bad coustomer service, rude behaviour,not professional,want to train well before getting into the job….in will recommend your team to any one

ADVANTAGESDISADVANTAGES

Awkward Dirty Fake Inattentive Incompetent Messy Rude Unfavorable Not Client-oriented


14-10-2023

sheherzad kaleem
  United States

Worst insurance in the UAE

Terrible terrible insurance company. They only want to discredit patients and do not care about patient wellbeing. Always trying to prove that medical issues are pre existing so they don’t have to cover anything. They’ve even rejected tests and treatment for conditions that were declared, proving once again that they are a scam. You are better of not having insurance than getting insured through NextCare.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


10-10-2023

Mohsen Azab
  United Arab Emirates

Delays in approvals and rejection of claims with no reason

I had a terrible experience as every time you need to wait for some careless staff to approve for the claims and at the end they refuse it with out understanding for the case and how dangerous it is.

ADVANTAGESDISADVANTAGES

Terrible


04-10-2023

Muhammad Fareed
  Pakistan

Worst experience ever with any insurance in UAE.

They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Miserable Ridiculous Terrible Unpleasant Unprofessional Not Client-oriented


14-09-2023

L S
  United Arab Emirates

bad insurance

waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-09-2023

Laura S.
  United Arab Emirates

long waiting to get the insurance approval, bad experience

I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process…..
very bad experience always with next care, i won’t recommend it

ADVANTAGESDISADVANTAGES


28-08-2023

Charles D’souza
  United Arab Emirates

Coverage

Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


28-08-2023

Feroze
  India

Delaying Service and approvals

Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .

ADVANTAGESDISADVANTAGES


26-08-2023

Harmanpreet Kaur
  United Arab Emirates

Worst network and even the network whichbis covered they have denied to go for a general consultation cover

I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


26-08-2023

Soumia Gopi
  United Arab Emirates

Hospital Emergency

I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Horrible Ridiculous Rude Terrible Unpleasant Unprofessional Untrustworthy


26-07-2023

Garry Hall
  United Arab Emirates

No advice about change over of App

The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.

ADVANTAGESDISADVANTAGES

Unprofessional


26-07-2023

Reham Lashen
  Egypt

How they treating emergency request!!

My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating

ADVANTAGESDISADVANTAGES

Disappointing Horrible Messy Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented


19-07-2023

Amer Sharrouf
  United Arab Emirates

Policy check

I talked to agent Mohanad, he was so supportive and helpful. And i like the fast response with correct information.

ADVANTAGESDISADVANTAGES

Amazing Convenient Cooperative Excellent Fantastic Fast Friendly Helpful Perfect Pleasant


17-07-2023

Tala B
  United Arab Emirates

By far the worst insurance in the UAE

They decline every single claim to avoid covering anything – and have the highest prices. Disgusting

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Misleading Scam Expensive Not Client-oriented


14-07-2023

Kaushal vaidya
  United Arab Emirates

Highly disappointed services

So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Rude Terrible Unpleasant Not Client-oriented


09-07-2023

Kaushal vaidya
  United Arab Emirates

Highly disappointed services

So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Rude Terrible Unpleasant Not Client-oriented


09-07-2023

Sooraj C S
  United Arab Emirates

Worst customer support

I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Incompetent Miserable Misleading Ridiculous Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented



07-07-2023

Nlee
  United Kingdom

Nextcare health insurance poor service

I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.

After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.

Worse experience with an insurance company in the uae.

Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.

Very disappointing and I will never be using this insurance company ever again.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


04-07-2023

Syed
  United Arab Emirates

Lumi is not easy to connect as compare to previous one

Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.

ADVANTAGESDISADVANTAGES

Disappointing


18-06-2023

Assia Chelbi
  United Arab Emirates

Ad choice

Hello everyone
Today I’m going to talk about my experience with al buhaira insurance managed by next care.
I took out the insurance in February and it is valid until September.
This insurance was taken out through my husband’s work under his responsibility.
I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital.
I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected.
I call their centre and get no updates from any employers , so each time I have to explain my situation.
The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file.
Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back.
The hospital delivery package costs 5600 aed.
Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member?
I’ve wasted time, energy and a lot of money doing the tests on my own account.
Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount.
No sense of humanity and no professionalism.
A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members.
I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Fraudulent Horrible Incompetent Terrible Unprofessional Expensive Not Client-oriented


03-06-2023

Emaan Ahmed
  United Arab Emirates

Customer Care Service

I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied

ADVANTAGESDISADVANTAGES

Excellent Friendly Helpful


01-06-2023

Jean
  France

Approvals

Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED.
Last year with them for sure

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unreliable Expensive Not Client-oriented


16-05-2023

Jean
  France

Approvals

Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED.
Last year with them for sure

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unreliable Expensive Not Client-oriented


16-05-2023

John
  United Arab Emirates

Approvals

They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected.
Absolutely awful service.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Horrible Incompetent Misleading Unpleasant Unprofessional


15-05-2023

Mark
  Philippines

Very slow approval

Very slow approval, even in emergency cases.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Ordinary Terrible Unpleasant Unreliable Not Client-oriented


12-05-2023

Olavo Moniz
  Portugal

Health Insurance

This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself.
What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval.
I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol?
Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings.
Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Indecent Nasty


09-05-2023

محمد عبد ربه
  Syria

خدمة العملاء – الموظف مهند أبو فخر

أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق
أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية

ADVANTAGESDISADVANTAGES

Amazing


04-05-2023

Maya
  United Arab Emirates

Procedure approval

Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected.
Paid over 9k for an insurance to have rejection every time, even for a simple blood test.
Nextcare is a waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Expensive Not Client-oriented


02-05-2023

Maya
  United Arab Emirates

Procedure approval

Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected.
Paid over 9k for an insurance to have rejection every time, even for a simple blood test.
Nextcare is a waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Expensive Not Client-oriented


02-05-2023

Ashini Perera
  United Arab Emirates

Complain resolved

Dominic has given a wonderful client service and a solution for the raised complaint.

ADVANTAGESDISADVANTAGES

Convenient Fast Friendly Helpful Client-oriented


30-04-2023

Fatima
  United Arab Emirates

Thank you

I would like to thanks Mohamed Nabel Cs agent who helped me.

ADVANTAGESDISADVANTAGES


08-04-2023

Mark
  United Arab Emirates

Medical Claims and Approval Process

Very bad service. Please DO NOT get this Medical Insurance.

You will be more sick with their negligence with their beneficiaries

ADVANTAGESDISADVANTAGES

Unreliable


30-03-2023

Kevin
  United Kingdom

Non-emergency procedures

So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.

Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.

So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.

9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.

I think this is one of the worse insurances there is, I would never recommend the service to anyone.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Misleading Unprofessional Unreliable


19-01-2023

Anoop
  India

Expensive

Docter fee you need meet 55 dhm minimum need,,,
All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Dirty Disappointing Dishonest Fake Fraudulent Expensive


05-01-2023

Afrin
  United Arab Emirates

Worst Insurance, always declining the claims

Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered.
Terrible experience and service.

ADVANTAGESDISADVANTAGES


04-01-2023

Ayesha
  United Arab Emirates

Poor Service

Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Terrible Unprofessional Untrustworthy


14-12-2022

Raja Zafar
  United Arab Emirates

Worst insurance

Worst insurance worst service

ADVANTAGESDISADVANTAGES


20-11-2022

Diya
  India

Misleading the patient

Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Misleading Ridiculous Rude Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


21-09-2022

Ajit John
  United Arab Emirates

Insurance claim

Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon.
Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged
Beware of this company, when you really need help this is not an insurance you need. Terrible experience!

ADVANTAGESDISADVANTAGES

Terrible Unprofessional Untrustworthy Not Client-oriented


17-09-2022

Kanwal
  Pakistan

Liers

When customer wants to buy insurance they ll call thousand time with fake information.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake


16-09-2022

ASIMA
  United Arab Emirates

Declination of my claim

I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me

ADVANTAGESDISADVANTAGES

Ridiculous


15-08-2022

Odesa
  Philippines

WORST INSURANCE COMPANY

Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

Odesa
  Philippines

WORST INSURANCE COMPANY

Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

HUSSAIN
  United Arab Emirates

Health care services

Extremely difficult to do something that was once so simple…… see a doctor! Awful experience, especially when you’re sick!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Inattentive Incompetent Misleading Ridiculous Terrible Unfavorable Unpleasant Unreliable Untrustworthy Not Client-oriented


13-06-2022

Haifa Bayer
  Jordan

Approval protocols ridiculous and unacceptable for lab tests and medicine

Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unfavorable Unprofessional


02-06-2022

Gouda
  United Arab Emirates

Don’t use nextcare insurance

The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.

ADVANTAGESDISADVANTAGES

Horrible Nasty


19-05-2022

Lou Samhny Sonia YAO Épouse MASSOK
  United Arab Emirates

Don’t approuve request for basic request

Many times, they refused to approuve

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest


15-05-2022

Shadha |   Verified
  United Arab Emirates

Fast

Excellent customer service. Thank you for your help, Susan!

ADVANTAGESDISADVANTAGES

Attentive Professional


30-04-2022

Farhad Khalid
  United Arab Emirates

Specialized in Rejecting Claims

I wish there was provision for zero star.. Just stay away from them..

No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.

Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.

Just stay away from them

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Misleading Ridiculous Terrible Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


22-04-2022

Basil Khamis
  United Arab Emirates

Claims approval

I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes.
So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading.
Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


13-04-2022

Suchitra khatri
  India

Nextcare service

bad. Aster stopped working with nextcare

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Misleading Terrible Unreliable Not Client-oriented


26-03-2022

Lorenzo |   Verified
  United Arab Emirates

Pleasant

I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Professional


18-03-2022

Anderson
  United Arab Emirates

Untrustworthy company… Avoid it!!!

I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Ridiculous Scam Terrible Untrustworthy Expensive


10-03-2022

Joan
  United Arab Emirates

Horrible Insurance Company

I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


10-02-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.

ADVANTAGESDISADVANTAGES

Cooperative Affordable


09-02-2022

Fiona |   Verified
  United Arab Emirates

Exquisite

Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.

ADVANTAGESDISADVANTAGES

Amazing Delightful


09-02-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.

ADVANTAGESDISADVANTAGES

Amazing Helpful


03-02-2022

Dikran
  Lebanon

Woth insurance

Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Horrible Miserable Terrible Unfavorable Unprofessional


01-02-2022

Miuz
  United Arab Emirates

Not accepting claims, rejecting continuously

Very bad review

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Messy Miserable Not Client-oriented


28-01-2022

Umar Saood
  Pakistan

Satisfied of Customer care

Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.

Wish him all the best.

Nextcare network is lucky to having a professional employees like Omar Sultan.

ADVANTAGESDISADVANTAGES

Convenient


27-01-2022

Mohammadreza
  Dominica

No Online support

You are a football not a person when dealing with them.
You call the call centre it say contact through whatsapp and when you do that they say call the call centre.

I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.

You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.

Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.

The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.

ADVANTAGESDISADVANTAGES

Dishonest


20-01-2022

Jaxx |   Verified
  United Arab Emirates

Inexpensive

Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.

ADVANTAGESDISADVANTAGES

Convenient Friendly


12-01-2022

Anastasia
  United Arab Emirates

NEVER USE THIS INSURANCE FOR Your company

They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest


10-01-2022

Sadik
  United Arab Emirates

Health insurance

Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.

ADVANTAGESDISADVANTAGES

Fraudulent


06-01-2022

salih maoui
  United Arab Emirates

Worst network

Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Rude Terrible Unprofessional Untrustworthy Expensive Not Client-oriented


30-12-2021

ANIL SIVANPILLAI KUMAR
  United Arab Emirates

REVIEW-BAD VERY BAD

ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME.
DONT GO WITH THIS FAKE INSURANCE.
AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS.
THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Misleading Not Client-oriented


12-12-2021

Emiliano |   Verified
  United Arab Emirates

Advance

Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.

ADVANTAGESDISADVANTAGES

Cooperative Reliable


29-11-2021

Aarav |   Verified
  United Arab Emirates

Convenient

They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-08-2021

Soleil |   Verified
  United Arab Emirates

Amazing APP

I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2021

Ad
Reviews
Abdelrazek
  United Arab Emirates

Worst service

أسوء خدمه

ADVANTAGESDISADVANTAGES


18-05-2024

Victoria Saenko
  United Arab Emirates

awful experience

Unfortunately, I have faced the following behavior of Nextcare insurance company: rejection to approve the majority of a standard set of tests in pregnancy.

First, I was ignored by Nextcare, saying that the hospital is not replying to requests, to my surprise I checked the system in the hospital myself and found out that there were actually NO unanswered requests. That was the first lie from Nextcare. Insurance company (accidentally or intentionally) used this pretext for refusal, while deceiving its clients.

I have forwarded the complaint explaining all the details through the official web-site of Nextcare, where I asked to APPROVE my tests. I received the letter from Nextcare, providing me with the answer: in the third graph “Re-evaluation” it was clearly written AGREE in front of almost all requested lab tests. (photo attached)

I would like to highlight that in the English language the word “AGREE” means “to accept a suggestion or idea” (according to the Cambridge Dictionary).

Today, through the Nextcare call center (40 minutes of waiting on the line), I was told by the specialist (quote) “BY AGREE WE MEANT REJECTION”!

I can not imagine in which universe Nexcare Insurance is living, where the word “agree” means “rejection”? Every person would admit this is nonsense.

All the situation seems like mocking, fooling and laughing at the pregnant woman, forcing her to wait and suffer. This is humiliation. And such an approach definalety can not be performed by a good insurance company.

If your doctor of Nextcare is not able to simply write a clear letter and to explain her thoughts, I strongly doubt in the professional medical qualification of Nextcare employees.

I highlight that the list of requested blood tests form the standard blood test analysis for pregnant women approved by UAE Ministry of Health.

Nextcare insurance is doing everything to delay time and to reject. I am also dissatisfied with provider Orient Takaful to suggest me such an awful insurance.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Terrible Unprofessional Not Client-oriented



01-05-2024

Awaish
  India

Horrible insurance

It’s horrible even they are not approving very basic medicines. Taking too much time for approval. I will never suggest to anyone to take this insurance.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Horrible Terrible Nasty


24-04-2024

Dheera
  United Arab Emirates

Nextcare insurance is pathetic and medical team work for nextcare insurance doesn’t make sense atalll

I will never recommend anyone for this insurance.
There was zero support provided and very poor and unethical customer service.
I have breathing issue due to dust and they keep on passing my request as a pingpong. Even after 11 hours no service was done.

ADVANTAGESDISADVANTAGES

Horrible Miserable Ridiculous Unfavorable Unprofessional Not Client-oriented


11-04-2024

Sandeep
  United Arab Emirates

Approval

Stella was really helpful
Stay blessed

ADVANTAGESDISADVANTAGES

Excellent


04-04-2024

Suhail
  United Arab Emirates

Insurance services

I would like to recognize Shelle for her exceptional customer service at the insurance company. I reached out to inquire about services on my insurance card, and Shelle promptly communicated with the business on my behalf. She went above and beyond to ensure that I received the assistance I needed, reaching out to me by phone and helping me get it sorted out at the earliest convenience. Her dedication and professionalism truly stand out, making her the star of the day! Thank you, Shelle, for your outstanding support!

ADVANTAGESDISADVANTAGES

Excellent


04-04-2024

Rowena
  United Arab Emirates

Benifits

I am really satisfied with stella she is very accommodating helpful she answered all my questions. Thanks Stella

ADVANTAGESDISADVANTAGES

Amazing


13-03-2024

S
  United Arab Emirates

Review

The worst company ever in every thing i don’t recommend any one to apply with it bad service , bad customer service , bad timing . No flexibility in procedures . No caring for patient health. The only thing they should prove that they are right and you don’t have any rights.even we applied for the expensive category to take the best medical but there is no

ADVANTAGESDISADVANTAGES


06-03-2024

Client
  United Arab Emirates

Worst Insurance

Next Care is the worst of all Health Insurance in the Emirates. Never waste your money to them. They will make your hospitalization a nightmare! You will face a lot waiting time, missed appointment. Clearly this insurance is all about money. Don’t fall to what they offer or advertise. Staff are incompetent, unprofessional, and lazy. Worst of all the worst. Terrible insurance

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible Inattentive Incompetent Misleading Nasty Ridiculous Rude Scam Terrible Unprofessional Unreliable Not Client-oriented


16-02-2024

Remedios Santos Simbul
  United Arab Emirates

Excellent Customer Service of Mr. Mohannad

After talking to at least 3 Customer Service on NextCare Hotline today, 31st January 2024, loosing hope finally spoke to Mr. Mohannad, he extended all the possible help and explanation I needed for my prescription to be approved as I needed my maintenance medicines.

Such a great great customer service giving customer satisfaction.
Keep up the good work.

ADVANTAGESDISADVANTAGES


31-01-2024

Sanjai Samuel
  India

Nextcare fidility

Not cover even in the NMC clinic. response also poor (email)

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Expensive


31-01-2024

Dalia
  United Arab Emirates

Nextcare is a nightmare

The Nightmare of UAE is Nextcare!!!!!
Nextcare is to die because we have to check your documents!!!

The worst call center ever!!!
Rude and not professional call center agents

The slower service ever to get any approval

Nextcare is not a medical insurance
They are a health destruction company

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


30-01-2024

Suraj
  India

Health insurance

After reading all these comments, decided not to go with Nextcare for my family’s insurance renewal. Will stick with my existing provider.
Thanks all for your valuable insight.

ADVANTAGESDISADVANTAGES


30-01-2024

Nabil
  United Arab Emirates

Services

BAD and Unprofessional

ADVANTAGESDISADVANTAGES

Fake Horrible Unprofessional


19-01-2024

Rizwan Somra
  United Arab Emirates

Worstever customer service

They will let you wait hours and will not even respond

ADVANTAGESDISADVANTAGES

Disappointing Horrible Unprofessional Unreliable Untrustworthy Not Client-oriented



18-01-2024

Lee
  United Arab Emirates

Terrible insurance – zero stars – never approves

Worst insurance I have ever used. They go out of the way to not approve anything, even the most basic of tests and even for children who need urgent medical assistance they don’t approve. Waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


17-01-2024

Sulaiman Anas
  Egypt

Unacceptable Delays in Approvals – Zero Stars

My experience with NEXTCARE insurance was a complete letdown, deserving of zero stars.
The persistent delays in approving even the simplest procedures or basic blood tests were intolerable.
Spending the whole day at the hospital, solely waiting for approval, was beyond frustrating. These delays not only wasted time but also raised serious concerns about the quality of care. Consider twice before choosing this scam. their disregard for clients’ time and health is unacceptable and demands immediate attention.

ADVANTAGESDISADVANTAGES

Disappointing Messy Scam Unprofessional Untrustworthy Indecent Not Client-oriented


10-01-2024

Mohamed khafagy
  United Arab Emirates

Delay in all approvals and customer care don’t answer the calls

Very slow and time wasting for all requests

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant Unprofessional


10-01-2024

Mahmoud
  United Arab Emirates

Not answered

Bad

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Disappointing Dishonest Horrible Inattentive Incompetent Misleading Unprofessional


10-01-2024

Elsayed Abdelfattah
  United Arab Emirates

Claim approval

Very bad
Taking several hours to approve even simple procedures

ADVANTAGESDISADVANTAGES

Terrible


10-01-2024

Ajeesh
  India

Very bad experience all the time

Please dont take this 🙏🏼🙏🏼

ADVANTAGESDISADVANTAGES


27-12-2023

Yasin
  United Arab Emirates

Wast of time and money

If u want to know my experience, Contact me

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Messy Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


09-12-2023

Jothish
  United Arab Emirates

Worst Insurance & Such a bad customer care I have ever Faced and facing in UAE.

Its same every time I feel totally discomfort dealing with ADNIC / Netcare team, especially everyone involved in basic approval process.

Below My recent experience.

# 3 months ago, they forced me beg for my medication to maintain my ferritin levels. Initially they said they cannot approve the medications as its not tested. with additional documents form my doctor and several follow-ups they approved.

# Now, they are not even approving the testing. which is conflicting their own process and of course they denied the medication. i am sure if asked they will say & it’s not tested.

# Always conflicting and very bad communication. They do not care about customers. Looks its another insurance just printing money by sucking blood from customers.

# I know i am forced to continue to use this, however i do not even suggest ADNIC Insurance/ Nextcare to anyone when asked. Just would like to help and create awareness to everyone. Please rethink before you choose Next care. My suggestion to all those who read, Please Its worth to pay little more and go for better one.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Incompetent Misleading Terrible Unprofessional Unreliable Untrustworthy


06-11-2023

lev
  United Arab Emirates

the worst thing i’ve ever met

they declining almost all claims i have for no reason
even antibiotic when i have fever and come as an emergency
feels like it is charity to help this guys live better life

ADVANTAGESDISADVANTAGES

Fraudulent Horrible Ridiculous Scam Terrible Unprofessional Unreliable Untrustworthy


20-10-2023

Athira
  United Arab Emirates

Coustomer service very bad

Very bad coustomer service, rude behaviour,not professional,want to train well before getting into the job….in will recommend your team to any one

ADVANTAGESDISADVANTAGES

Awkward Dirty Fake Inattentive Incompetent Messy Rude Unfavorable Not Client-oriented


14-10-2023

sheherzad kaleem
  United States

Worst insurance in the UAE

Terrible terrible insurance company. They only want to discredit patients and do not care about patient wellbeing. Always trying to prove that medical issues are pre existing so they don’t have to cover anything. They’ve even rejected tests and treatment for conditions that were declared, proving once again that they are a scam. You are better of not having insurance than getting insured through NextCare.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


10-10-2023

Mohsen Azab
  United Arab Emirates

Delays in approvals and rejection of claims with no reason

I had a terrible experience as every time you need to wait for some careless staff to approve for the claims and at the end they refuse it with out understanding for the case and how dangerous it is.

ADVANTAGESDISADVANTAGES

Terrible


04-10-2023

Muhammad Fareed
  Pakistan

Worst experience ever with any insurance in UAE.

They are worst the a scam, they take your money and never cover any for you. Even for a simple sickness due to weather change for throat infection or runny nose they demand medical report while patient suffers with no medicine. I hope and wish for those who decide from this insurance to decline the claim, should have a horrible accidental death.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Miserable Ridiculous Terrible Unpleasant Unprofessional Not Client-oriented


14-09-2023

L S
  United Arab Emirates

bad insurance

waste of money, i don’t recommend this insurance to anyone, they never give the approval directly, you will have to wait more than one month for the blood test approval if you are lucky to get the approval! they dont care about the health of the patients, they reject the medications , also blood test, they are ignorant they don’t know what kind of employee they have.waste of time, waste of money … don’t buy this insurance, you will regret it

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Terrible Unprofessional Unreliable Untrustworthy


01-09-2023

Laura S.
  United Arab Emirates

long waiting to get the insurance approval, bad experience

I visited my doctor on the 20th 0f August 2023, he told me to do yearly blood test , today is the 28st of August and still i didn’t receive yet the approval, today is the 9th day still in process…..
very bad experience always with next care, i won’t recommend it

ADVANTAGESDISADVANTAGES


28-08-2023

Charles D’souza
  United Arab Emirates

Coverage

Nextcare is probably the most unethical company in UAE today. They will deny claims of a condition that is non chronic and has not occurred in 4 years. Shamelessly unprofessional and unreliable

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


28-08-2023

Feroze
  India

Delaying Service and approvals

Always very delaying Next care get approval’s at all the times, during critical stages they need everything approvals otherwise we have to at the hospital all the days it is very horrible and hard fully. Even something emergency cases nextcare they don’t mind about the patient’s .

ADVANTAGESDISADVANTAGES


26-08-2023

Harmanpreet Kaur
  United Arab Emirates

Worst network and even the network whichbis covered they have denied to go for a general consultation cover

I have paid them AED 1800 to humilate myself during my pain at door to door covered networks. Horrible and they are not approving simple blood test and ultrasound. I have been here in Dubai since 7 years even once i took 800 AED basic imsurance from another company. They never declined any request. The customer agents have different wordings. My doctor is saying you have not a chronic condition if your period is 2 days late even one of the nextcare representative understood the situation and accept that it is not a chronic condition.But the insurance ppl are saying it is a chronic and u have to wait for 6 months. If i am suffering now then should i wait to die after 6 months? Plz i recommend not to go for this insurance. I have also tried at aster clinic which was covered in the network but at reception they have declined for the consultation cover as well.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest


26-08-2023

Soumia Gopi
  United Arab Emirates

Hospital Emergency

I was very sick in my work place chilling shivering like fix with 39.7 fever and partially unconscious somebody bring me in International modern hospital and bring into emergency. I don’t have single money with me they take me immediate to the bed and give some iv drips aftr felt little better then they bring some test and scan l said no money let me check with insurance otherwise l will any clinics for further check up and called the insurance and they said they will approve in 20 to 40 minutes till evening. I called them they don’t have any mercy to the patient they just simply said will approve go ahed but they didn’t approve and l was sitting in the hospital and calling some people to bring some money for me .l can say It’s the worst insurance and cheating insurance . Or else they can say me when you fell better and do the clinic . One day before l went to the clinic they don’t approved my treatment . Next day also . Even they reject my medications also . It’s just business .nothing for people my suggestion this kind of insurance must ban in UAE

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Horrible Ridiculous Rude Terrible Unpleasant Unprofessional Untrustworthy


26-07-2023

Garry Hall
  United Arab Emirates

No advice about change over of App

The mynextcare app disappeared without warning, when I was actually in a hospital assisting a friend at the time trying to determine the level of cover applicable at that particular hospital. Lo and behold Nextcare had replaced it with something called LUMI (and removed the former app)! Couldn’t Nextcare/HR have contacted us IN ADVANCE to advise us that this was happening??? Just one of many concerns with this appalling service.

ADVANTAGESDISADVANTAGES

Unprofessional


26-07-2023

Reham Lashen
  Egypt

How they treating emergency request!!

My mother emergency request has been 5 hours and still pending for admission !! This is so frustrating

ADVANTAGESDISADVANTAGES

Disappointing Horrible Messy Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented


19-07-2023

Amer Sharrouf
  United Arab Emirates

Policy check

I talked to agent Mohanad, he was so supportive and helpful. And i like the fast response with correct information.

ADVANTAGESDISADVANTAGES

Amazing Convenient Cooperative Excellent Fantastic Fast Friendly Helpful Perfect Pleasant


17-07-2023

Tala B
  United Arab Emirates

By far the worst insurance in the UAE

They decline every single claim to avoid covering anything – and have the highest prices. Disgusting

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fraudulent Horrible Misleading Scam Expensive Not Client-oriented


14-07-2023

Kaushal vaidya
  United Arab Emirates

Highly disappointed services

So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Rude Terrible Unpleasant Not Client-oriented


09-07-2023

Kaushal vaidya
  United Arab Emirates

Highly disappointed services

So for the first six month, you don’t get approval right away saying that pre existing conditions not covered, even for fever medicine, you end up following up for an hour with their team which is extremely rude. Even after six months, situation does not change. Waiting for hours to get approval and I ended up paying for the test as they did not approve. The process is so unpleasant that I recommend to opt for other providers.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Rude Terrible Unpleasant Not Client-oriented


09-07-2023

Sooraj C S
  United Arab Emirates

Worst customer support

I took takaful emarat RN2 plan for my daughter. She was diagnosed with hernia on her age 2. From her first month onwards we were using the same insurance and renewing it every year. Even in the table of benefits it’s clearly mentioned hernia is covered, they are delaying my pre approval claim for more than 2 weeks. And till now there is no update on my claim. Even after contacting them over call and email no response

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Incompetent Miserable Misleading Ridiculous Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented



07-07-2023

Nlee
  United Kingdom

Nextcare health insurance poor service

I hope that the government can do something about the unfair ways these health insurance companies are taking advantages of innocent people.

After paying over Aed 30,000 for 3 family members for nextcare insurance. Barely using it to only receive rejections for ultrascans. Absolutely unethical and appalling.

Worse experience with an insurance company in the uae.

Their rejections are based on “undeclared previous medical condition” with absolutely no proof of it.

Very disappointing and I will never be using this insurance company ever again.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


04-07-2023

Syed
  United Arab Emirates

Lumi is not easy to connect as compare to previous one

Their Lumi app is very inconvenient in context of connecting. It has many technical issues due to incompetency of technical team, who launched it without prior testing and removed the previous one, which was very efficient and effective.

ADVANTAGESDISADVANTAGES

Disappointing


18-06-2023

Assia Chelbi
  United Arab Emirates

Ad choice

Hello everyone
Today I’m going to talk about my experience with al buhaira insurance managed by next care.
I took out the insurance in February and it is valid until September.
This insurance was taken out through my husband’s work under his responsibility.
I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital.
I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected.
I call their centre and get no updates from any employers , so each time I have to explain my situation.
The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file.
Today I’m 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back.
The hospital delivery package costs 5600 aed.
Tell me what’s in your interest as an insurer in this case if I pay more! What will I gain as a member?
I’ve wasted time, energy and a lot of money doing the tests on my own account.
Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount.
No sense of humanity and no professionalism.
A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members.
I don’t recommend it at all, it’s a bad experience I’ve had with them unfortunately for me during my pregnancy but I’m writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you’ll regret it.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Fraudulent Horrible Incompetent Terrible Unprofessional Expensive Not Client-oriented


03-06-2023

Emaan Ahmed
  United Arab Emirates

Customer Care Service

I spoke to a agent of Nextcare for my pending approval ..I got a prompt and quick service by Mr.Rick ..he have excellent customer service skills and very helpful to follow up the case ..Very much satisfied

ADVANTAGESDISADVANTAGES

Excellent Friendly Helpful


01-06-2023

Jean
  France

Approvals

Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED.
Last year with them for sure

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unreliable Expensive Not Client-oriented


16-05-2023

Jean
  France

Approvals

Horrible experience. Every time me or my children visit the doctor, I have to waste two hours chasing them to approve my claims which is never more then 150AED.
Last year with them for sure

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unreliable Expensive Not Client-oriented


16-05-2023

John
  United Arab Emirates

Approvals

They just reject all approvals. Even speaking to the Doctor several times, resubmitting several times they just reject reject reject. I called them a few times to try and understand why the rejection, and I kept getting a text book answer, repeat repeat repeat. Then I had the pleasure of seeing them try to increase my premium by AED 50,000/year for my claims that they rejected.
Absolutely awful service.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Horrible Incompetent Misleading Unpleasant Unprofessional


15-05-2023

Mark
  Philippines

Very slow approval

Very slow approval, even in emergency cases.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Ordinary Terrible Unpleasant Unreliable Not Client-oriented


12-05-2023

Olavo Moniz
  Portugal

Health Insurance

This review regarding the Orient Health Insurance and Nextcare (TPA) which our company has got for our employees is to make other people aware of the negligence of Nextcare towards the Insurers who are suffering due to their fanatical policy. Our company applied for employees insurance with Orient Insurance through their sweet talking, careless, lazy Business Development Manager (BDM) Mr. Ammar Ali and my premium is over AED: 6,000/. On 29th April’ 2023, I was diagnosed with Bell’s Palsy and doctor suggested physiotherapy and sent the request to Insurance company which was declined by Nextcare for silly reasons and asking for more feedback. I brought this to the notice of the Orient Insurance BDM and after about 3 days he got back told me to tell the doctor to give more inputs. Even after giving whatever they required the request was declined further two times. As I was supposed to start Physiotherapy on 4th May’ 2023, I was quite frantic as even on 3rd and 4th May’ 2023, they declined the request. So I called Orient whose BDM always promises like empty vessel making more noise but no follow up came from him so I contacted Nextcare directly and they told me that the request is with the medical team and late in the afternoon on 4th May’2023, I got a call from Aster Clinic that my Physio request was declined. Since I did not want to loose time, I paid for 5 Sessions and started Physio on 4th May’2023 evening itself.
What I want to understand, after paying so much to Orient why we patient have to face a concrete wall like Nextcare who decline everything and anything. Does it mean that the Neurologist Doctor from Aster Clinic is not up to the mark? According to my experience Nextcare Medical team is full of unprofessional and medically unethical in their profession (Maybe the medical team is full of Pharmacist and Compounders) and their hobby is to reject any health related insurance approval.
I want a frank opinion from the CEO of Nextcare, if one of his family member have some severe illness will he give him just a Panadol?
Dear Mr. CEO, you are living in a glass house and enjoying at insurers cost who pay the premium and your staff is apathetic to the suffering patients by declining genuine request. Mr. CEO open your eyes and read the reviews of suffering of patients instead of the glossy pictures which your team present in your general body meetings.
Mr. CEO of Nextcare I am ready to visit your famous panel of Medical team personally and let them do my Physical check-up. I have seen the replies of Nextcare team to peoples review where they say “please note that approval depends on your policy and its terms and conditions.” It’s a crap auto generated reply, and in my case Orient is saying Physiotherapy is considered in my plan and your team at the fourth attempt is saying Physiotherapy is not considered in my plan. Now on 7th May’ 2023, Doctor has advised me for 5 more session of Physiotherapy from 9th May’ 2023 which I brought to the notice of Orient and as always BDM promised me the moon and I am waiting for his positive reply and I want full reimbursement of the money which I paying from my pocket. Just now (9th May’ 2023 at 10:40AM when my colleague who is in charge of Health Insurance called Mr. Ammar Ali of Orient regarding the feedback he was supposed to give at 10:00AM, but has the AUDACITY to tell him that I have forced the Doctor to prescribe Physiotherapy.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Indecent Nasty


09-05-2023

محمد عبد ربه
  Syria

خدمة العملاء – الموظف مهند أبو فخر

أشكر جهودكم الرائعة والاحترافية ، وأخص بالذكر الموظف ، مهند أبوفخر ، فهو مثال للموظف الرائع الذي يتمتع بالصبر واللباقة اللامتناهية مع العملاء وحبّه للعمل بروح الفريق
أشكر نيكست كير لانتقائهم طاقم موظفيهم بعناية

ADVANTAGESDISADVANTAGES

Amazing


04-05-2023

Maya
  United Arab Emirates

Procedure approval

Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected.
Paid over 9k for an insurance to have rejection every time, even for a simple blood test.
Nextcare is a waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Expensive Not Client-oriented


02-05-2023

Maya
  United Arab Emirates

Procedure approval

Every procedure hospital requested, the insurance has declined. They keep asking for more and more documents and after few days, rejected.
Paid over 9k for an insurance to have rejection every time, even for a simple blood test.
Nextcare is a waste of money.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Misleading Expensive Not Client-oriented


02-05-2023

Ashini Perera
  United Arab Emirates

Complain resolved

Dominic has given a wonderful client service and a solution for the raised complaint.

ADVANTAGESDISADVANTAGES

Convenient Fast Friendly Helpful Client-oriented


30-04-2023

Fatima
  United Arab Emirates

Thank you

I would like to thanks Mohamed Nabel Cs agent who helped me.

ADVANTAGESDISADVANTAGES


08-04-2023

Mark
  United Arab Emirates

Medical Claims and Approval Process

Very bad service. Please DO NOT get this Medical Insurance.

You will be more sick with their negligence with their beneficiaries

ADVANTAGESDISADVANTAGES

Unreliable


30-03-2023

Kevin
  United Kingdom

Non-emergency procedures

So, my local GP in the UK asked me to get a prostate exam and my wife to have a mammogram exam to update our records and to keep us on their books, plus the importance of both of these to prevent cancer. I am over 55 and my wife is 47.

Booked in myself to RAK thinking not on insurance, never accurred ot me to ask, the doctor suggested that I contact Nextcare as she thought that we was covered.

So, I did, the agent told me via the app that checkup (non-emergency) was covered up to AED750 once a year and sent the policy reference that stipulated the entitlement. As I had already done the procedure and tests (which cost AED833). I should use the reimbursement section of the app.

9 days later of course it is rejected, After using chat again to find out why, reimbursement of non-emergency procedure’s are not covered and should have gone through direct billing. Which is direct reverse of the previous agent that seemed more knowledgeable. Of course before I could speak with someone higher I got thrown out of chat.

I think this is one of the worse insurances there is, I would never recommend the service to anyone.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Misleading Unprofessional Unreliable


19-01-2023

Anoop
  India

Expensive

Docter fee you need meet 55 dhm minimum need,,,
All Bill separate they giving also….. medicine some not covered, covered medicine also after they taking money 18 dhm medicine bill they taking.docter fees after all cheating only.your insurance and our company making the drama only this….no Mark for your insurance

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Dirty Disappointing Dishonest Fake Fraudulent Expensive


05-01-2023

Afrin
  United Arab Emirates

Worst Insurance, always declining the claims

Their service is so poor, I am not at all happy with their service. They are always declining the test requested by doctor after keeping me wait for 2 days. Even for a medicine of 14 AED they are keeping me on wait for 1 hour & after 1 hour they are saying it’s not covered.
Terrible experience and service.

ADVANTAGESDISADVANTAGES


04-01-2023

Ayesha
  United Arab Emirates

Poor Service

Very poor service. They don’t value their members. I have been following up for the reimbursement for more than 15 days but unfortunately all I heard from them is “we have escalated your case” Such a disappointment! Even you mentioned your company name to them, they don’t bother to expedite your request. Unprocessed reimbursement for more than 15 days?Not acceptable. I hope big organisation will pull out the membership from next care.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Terrible Unprofessional Untrustworthy


14-12-2022

Raja Zafar
  United Arab Emirates

Worst insurance

Worst insurance worst service

ADVANTAGESDISADVANTAGES


20-11-2022

Diya
  India

Misleading the patient

Never trust them, they are very unprofessional, providing wrong maternity address and medical centre , when I went there as per the location they provided I found the laser hair removal medical centre. I just wasted my time and taxi fair by going there . Very unprofessional. Please do not buy insurance from them

ADVANTAGESDISADVANTAGES

Dishonest Fake Fraudulent Misleading Ridiculous Rude Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


21-09-2022

Ajit John
  United Arab Emirates

Insurance claim

Badly managed & the help line keeps giving the same msg that the case is under review & will be resolved soon.
Meanwhile the patient surgery has been done and ready for discharge & the insurance claim is not sorted out without which patient cannot be discharged
Beware of this company, when you really need help this is not an insurance you need. Terrible experience!

ADVANTAGESDISADVANTAGES

Terrible Unprofessional Untrustworthy Not Client-oriented


17-09-2022

Kanwal
  Pakistan

Liers

When customer wants to buy insurance they ll call thousand time with fake information.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake


16-09-2022

ASIMA
  United Arab Emirates

Declination of my claim

I am not at all happy with the service 50 aced test are getting rejected . I am diagnosed with arthritis in 2020 I have taken medication I have been doing exercise doctor shared my report instead approval suggesting me to lose weight regardless knowing my medical condition I have thyroid I mean it’s useless for me

ADVANTAGESDISADVANTAGES

Ridiculous


15-08-2022

Odesa
  Philippines

WORST INSURANCE COMPANY

Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

Odesa
  Philippines

WORST INSURANCE COMPANY

Slow in approval with inconvenient reasons they just delaying every request from doctors. They are liars, keep telling it’s approved but internal it’s declined.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

HUSSAIN
  United Arab Emirates

Health care services

Extremely difficult to do something that was once so simple…… see a doctor! Awful experience, especially when you’re sick!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Inattentive Incompetent Misleading Ridiculous Terrible Unfavorable Unpleasant Unreliable Untrustworthy Not Client-oriented


13-06-2022

Haifa Bayer
  Jordan

Approval protocols ridiculous and unacceptable for lab tests and medicine

Very slow in approval with inconvenient reasons they just delaying every request from doctors, this company is working totally for their benefit to patients needs, I paid an extra 700 AED for same lab test I did it previously, when it comes for the tree they want a full report from the doctor , this is ridiculous.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unfavorable Unprofessional


02-06-2022

Gouda
  United Arab Emirates

Don’t use nextcare insurance

The worest insurance you can go for, they make it impossible for approving medicines. They are just collecting miney.

ADVANTAGESDISADVANTAGES

Horrible Nasty


19-05-2022

Lou Samhny Sonia YAO Épouse MASSOK
  United Arab Emirates

Don’t approuve request for basic request

Many times, they refused to approuve

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest


15-05-2022

Shadha |   Verified
  United Arab Emirates

Fast

Excellent customer service. Thank you for your help, Susan!

ADVANTAGESDISADVANTAGES

Attentive Professional


30-04-2022

Farhad Khalid
  United Arab Emirates

Specialized in Rejecting Claims

I wish there was provision for zero star.. Just stay away from them..

No ethics, no values.. All they want to do is reject claims. They will say anything and everything is chronic condition.. Even medical emergency situations, they will ‘disguise’ as chronic condition no matter what the doctor reports..Untrustworthy. Terrible experience and service.

Once when the insurance met with an accident, they rejected X-ray. Another instance, they rejected basic blood tests advised by doctor to diagnose the issue. Assuming and declaring conditions and rejecting requests even before the doctor starting the diagnosis of the patient is their super power.

Just stay away from them

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Fraudulent Horrible Misleading Ridiculous Terrible Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


22-04-2022

Basil Khamis
  United Arab Emirates

Claims approval

I’ve had more than 3 claims /pre-certification declined because they claim its a pre existing condition when each was different. Pain in my feet/nerves – they said it’s diabetes. Blood test – they said it was for Diabetes, eyesight problems – they said (you guessed it) diabetes.
So for my AED. 4000/- I can only see a GP for Panadol. Ridiculous and degrading.
Im disabled & I’m pretty sure they’ll find away to make that about a pre-existing condition. Do not recommend.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Misleading Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented


13-04-2022

Suchitra khatri
  India

Nextcare service

bad. Aster stopped working with nextcare

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Misleading Terrible Unreliable Not Client-oriented


26-03-2022

Lorenzo |   Verified
  United Arab Emirates

Pleasant

I had a pleasant experience with them their staffs are professional and delivered amazing services, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Professional


18-03-2022

Anderson
  United Arab Emirates

Untrustworthy company… Avoid it!!!

I used it 3 time in a period of 8 months and all the time I had a problem in approve the tests, always ask for a medical report and in the end they protect their side saying that is a pre existing condition. The customer service just say that is not them to hold our inquire is the clinic that didn’t give the right medical report. I had a food poisoning and it took one whole day to get approved an stool test… unbelievable … now I can’t test my cholesterol because I did a test one year ago in another country and I can’t provide the medical report … they told me that I should told in the pre existing condition declaration… THAT IS A JOKE… Run a way from this company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Ridiculous Scam Terrible Untrustworthy Expensive


10-03-2022

Joan
  United Arab Emirates

Horrible Insurance Company

I just recently got my insurance and I went to one clinic for consultation due to some allergies and i told the doctor that on that same day i felt a lump in my left breast, the doctor referred me to gynecologist and i was advised to undergo mammography but nextcare did not approve the request because according to them it is pre existing. I dont understand that i discovered the lump only that day and how can it be pre existing?. I don’t recommend this insurance company. Now I have to pay for my treatment and having this insurance is useless.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


10-02-2022

Sana |   Verified
  United Arab Emirates

Exquisite

I placed a call to customer service today. Mr. Omar Sultan took my call and carefully listened to my problem before resolving it. His professionalism and customer service have wowed me.

ADVANTAGESDISADVANTAGES

Cooperative Affordable


09-02-2022

Fiona |   Verified
  United Arab Emirates

Exquisite

Today, I made a call to customer support. Mr. Omar Sultan answered my call and patiently listened to me before fixing my problem. His expertise and customer service have impressed me.

ADVANTAGESDISADVANTAGES

Amazing Delightful


09-02-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I made a call to customer service today. Mr. Omar Sultan took my call and listened to me carefully before resolving my issue. I am quite pleased with his professionalism and customer service.

ADVANTAGESDISADVANTAGES

Amazing Helpful


03-02-2022

Dikran
  Lebanon

Woth insurance

Nextcare is the worth insurance in dubai , i tried many times to do simple blood test and they didnt accept ,imagine its cost 230 dirhams and nextacre insurance dosent accept , i dont recomand anyone to work with nextcare cause they are not profesionals and they take your money with no insurance

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Horrible Miserable Terrible Unfavorable Unprofessional


01-02-2022

Miuz
  United Arab Emirates

Not accepting claims, rejecting continuously

Very bad review

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Messy Miserable Not Client-oriented


28-01-2022

Umar Saood
  Pakistan

Satisfied of Customer care

Today i call to customer care Mr Omar Sultan Pick my call and listened to me very properly and make me satisfied regarding my query i am too much satisfied his professionalism and customer care.

Wish him all the best.

Nextcare network is lucky to having a professional employees like Omar Sultan.

ADVANTAGESDISADVANTAGES

Convenient


27-01-2022

Mohammadreza
  Dominica

No Online support

You are a football not a person when dealing with them.
You call the call centre it say contact through whatsapp and when you do that they say call the call centre.

I was on the line for 30 minutes to ask why after paying almost 7,000 AED I can not get a heart eco or exercise test approved and no-one answered.

You get insurance to have things smoother in case of emergency but when it comes to NEXTCARE there is no sense of urgency.

Make sure you understand fully what they say because a simple exercise test falls into hypertension and they deny it.

The whole thing is structured to make people thinking they are paying for an expensive insurance while when it comes to claims it is exactly the opposite.

ADVANTAGESDISADVANTAGES

Dishonest


20-01-2022

Jaxx |   Verified
  United Arab Emirates

Inexpensive

Their insurance services are convenient and prices are also also reasonable, and the person whom I contact for the services was friendly.

ADVANTAGESDISADVANTAGES

Convenient Friendly


12-01-2022

Anastasia
  United Arab Emirates

NEVER USE THIS INSURANCE FOR Your company

They use they average rates for medical services which no one knows how calculated. For example X ray lumber spine average rate in Dubai is 150 aed. Where they found this rates if even in Atser it costs 300?

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest


10-01-2022

Sadik
  United Arab Emirates

Health insurance

Never go with this insurance ,you will have to pay all charges from your pocket , they will not approve anything.

ADVANTAGESDISADVANTAGES

Fraudulent


06-01-2022

salih maoui
  United Arab Emirates

Worst network

Worst network ever don’t think you will visit a doctor in peace. They will make your journey horrible. They don’t deserve 1 star

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Rude Terrible Unprofessional Untrustworthy Expensive Not Client-oriented


30-12-2021

ANIL SIVANPILLAI KUMAR
  United Arab Emirates

REVIEW-BAD VERY BAD

ONE OF THE WORST INSURANCE MY COMPANY PROVIDED TO ME.
DONT GO WITH THIS FAKE INSURANCE.
AT THE TIME OF HOSPITAL, THEY WILL MAKE U LIKE DOG AND WILL NOT ACCPET EVEN BASIC MEDICAL TESTS.
THEY ARE TREATING THE PATIENTS LIKE DOGS TELLING YOU HAD NOT MENTION THE PROBLEMS EARLIER TO THEM

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Misleading Not Client-oriented


12-12-2021

Emiliano |   Verified
  United Arab Emirates

Advance

Their system is advance and reliable, I am registered with them and they are cooperative by keep updating their services and plans.

ADVANTAGESDISADVANTAGES

Cooperative Reliable


29-11-2021

Aarav |   Verified
  United Arab Emirates

Convenient

They are offering satisfying and convenient services, my experience with them was perfect, they are reliable ones.

ADVANTAGESDISADVANTAGES

Perfect Reliable


29-08-2021

Soleil |   Verified
  United Arab Emirates

Amazing APP

I tried their app for the first time and I’m really amazed by it. I was able to submit a new claim easily and fastly through their app. Recommended!

ADVANTAGESDISADVANTAGES

Amazing Perfect


26-04-2021

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