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Customer Experience

42 Reviews   •   Average   •   3/5


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Description

Dubai's allure as a real estate hub is undeniable, with 50-60% of property buyers being non-residents. But how does Dubai's mortgage landscape accommodate this vast international clientele? Understanding Mortgage In Dubai.

 

Dubai banks primarily offer two mortgage categories: one tailored for citizens of the UAE and resident expats, offering up to 85% funding on their first property and 60% for any investments that follow, and another designed for non-residents eager to tap into the real estate market and expand their investment portfolio. A notable highlight is that non-residents aren't left in the lurch; they can secure up to 60% funding of the property value based on their income from their home country.

 

Similar to other global markets, mortgage interest rates are primarily of 2 kinds - fixed term and variable. Fixed interest rates are set by individual banks for a specific period of time [eg: currently the lowest interest rate is 4.24% fixed for 3 years] and variable rates are a base rate set by banks + an EIBOR rate [Emirates Inter Bank Offering Rate] which is an average of the daily base rates that banks offer and is set by the Central Bank of the UAE on a daily basis, variable rates are offered at shorter fixed periods, the most common being 3 months [eg: 0.99% + 3 month EIBOR].

Products and Services

New Purchase: First-time buyers turn to the New Purchase mortgage as their avenue to property ownership. This mortgage option enables individuals to secure a loan for either a brand-new property or a resale. The loan amount is typically determined by the buyer's income and debt-to-income ratio.
Buyout/Refinance: This mortgage product offers borrowers an opportunity to buyout of a current mortgage and switch a new mortgage either with the same lender or a new one, if you find a more favorable interest rate or better terms, this potentially leads to considerable savings in the long run.
Handover Payment: Visionaries who've invested in off-plan properties can rely on the Handover Payment mortgage when their property reaches completion and buyers are expected to pay a lump sum of approximately 30 - 70% of the property value. The process for applying for a handover payment can begin as soon as the buyer receives the handover notice from the developer, thereby ensuring the final payment is made, allowing owners to claim their property.
Equity-Release: Equity-Release offers property owners a unique opportunity to release funds against their property. These funds can be used for renovation of the existing property, business investments or personal use. A great way to build your investment portfolio is to release equity from one property and use the funds to invest in another one. With rental ROI’s in Dubai generally around 6-8%, more often than not, the rental income will cover the new mortgage EMI and in some cases even provide you with surplus income. Equity-release mortgages can also be paired with both buyout and handover payment schemes for added flexibility.
Offset Mortgages: Exclusively available to Dubai residents, Offset mortgages merge innovation with flexibility by connecting a mortgage to current accounts. The interest calculation is based on the balance maintained in the account. By offsetting the loan value against the available funds thereby benefiting the owner: the more savings you have in your account, the less interest you pay.

Location
Contact Details
  • https://mymortgage.ae/
  • (+971) 800 33999
  • [email protected]
  • 2601 Aspect Tower - Business Bay, Dubai, United Arab Amirates
  • Business Bay
  • Dubai (UAE)
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Reviews

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Latest Reviews
Heli Jain
  United Arab Emirates

Not a good Broker to be dealt for mortgage

I rarely write long reviews, but I feel it is important to share my experience, especially for anyone considering using a mortgage broker.

Based on my experience, my advice would be to seriously consider dealing with the bank directly rather than relying entirely on a broker. A broker should make the process easier, protect the customer’s interests, and mediate with the bank when issues arise. Unfortunately, that was not my experience.

My case was very time-sensitive, and I had clearly explained the points that needed clarification. However, the focus seemed to be on getting the deal completed and the FOL signed quickly. Before signing, communication was prompt. After signing, the level of support changed considerably.

The property valuation report, which I was told would take 24–48 hours, did not arrive within that timeframe. This changed the whole situation and left me rushing to manage the process while continuing financial obligations with my existing bank.

When I later decided to cancel because several questions remained unresolved, I expected the broker to at least make a genuine attempt to mediate with the bank regarding the valuation fee. Instead, I was simply told that the fee was non-refundable because the FOL had been signed and cancelled.

I would have accepted losing the valuation fee, but I expected them to at least try once on behalf of their customer.

I understand that brokers have to follow bank policies. However, when a customer asks for help or an exception, I believe the broker should at least make an effort to present the case and negotiate.

I cannot share my entire experience here, but the long story short is – the sales process was excellent, but the after-sales support was very poor (Mainly because they couldn’t make commission out of me).

To be fair, Hetal Modi was good at fast-tracking and closing the deal. If your priority is simply getting the sales process completed quickly, I would recommend her. However, based on my experience, if you expect strong support and mediation after the sale, I suggest doing your due diligence and choosing your broker carefully.

ADVANTAGESDISADVANTAGES

Fast Friendly

Disappointing Terrible Unfavorable Untrustworthy Not Client-oriented


14-08-2026

Rouni
  United Arab Emirates

house mortgage

nice company , and very nice person i dealt with his name is Dhirendra Pandey.
nice man with a lot of patience. our mortgage moved very smooth.

ADVANTAGESDISADVANTAGES

Advisable Amazing Clean Client-oriented


31-07-2026

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Reviews
Heli Jain
  United Arab Emirates

Not a good Broker to be dealt for mortgage

I rarely write long reviews, but I feel it is important to share my experience, especially for anyone considering using a mortgage broker.

Based on my experience, my advice would be to seriously consider dealing with the bank directly rather than relying entirely on a broker. A broker should make the process easier, protect the customer’s interests, and mediate with the bank when issues arise. Unfortunately, that was not my experience.

My case was very time-sensitive, and I had clearly explained the points that needed clarification. However, the focus seemed to be on getting the deal completed and the FOL signed quickly. Before signing, communication was prompt. After signing, the level of support changed considerably.

The property valuation report, which I was told would take 24–48 hours, did not arrive within that timeframe. This changed the whole situation and left me rushing to manage the process while continuing financial obligations with my existing bank.

When I later decided to cancel because several questions remained unresolved, I expected the broker to at least make a genuine attempt to mediate with the bank regarding the valuation fee. Instead, I was simply told that the fee was non-refundable because the FOL had been signed and cancelled.

I would have accepted losing the valuation fee, but I expected them to at least try once on behalf of their customer.

I understand that brokers have to follow bank policies. However, when a customer asks for help or an exception, I believe the broker should at least make an effort to present the case and negotiate.

I cannot share my entire experience here, but the long story short is – the sales process was excellent, but the after-sales support was very poor (Mainly because they couldn’t make commission out of me).

To be fair, Hetal Modi was good at fast-tracking and closing the deal. If your priority is simply getting the sales process completed quickly, I would recommend her. However, based on my experience, if you expect strong support and mediation after the sale, I suggest doing your due diligence and choosing your broker carefully.

ADVANTAGESDISADVANTAGES

Fast Friendly

Disappointing Terrible Unfavorable Untrustworthy Not Client-oriented


14-08-2026

Rouni
  United Arab Emirates

house mortgage

nice company , and very nice person i dealt with his name is Dhirendra Pandey.
nice man with a lot of patience. our mortgage moved very smooth.

ADVANTAGESDISADVANTAGES

Advisable Amazing Clean Client-oriented


31-07-2026

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