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Customer Experience

Customer Experience

299 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Excellent Fantastic Fast Honest Knowledgeable Perfect Reliable Satisfying Professional Well-located Affordable
Disappointing Fake Misleading Rude


Excellent

77%

Great

8%

Average

8%

Poor

0%

Bad

8%

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Description

Moorfields London was founded over 200 years ago and is both the oldest and one of the largest eye hospitals in the world. It is internationally renowned for its comprehensive clinical and research activities. The hospital is a major international tertiary care and training centre in ophthalmology and over half of all ophthalmologists in the UK have received specialist training at the hospital.

Together with the UCL Institute of Ophthalmology, which is adjacent to the Hospital, it forms one of the world’s largest sites for eye care, education and research.

Moorfields Eye Hospital Dubai is the first overseas branch of Moorfields. Moorfields Eye Hospital Centre Abu Dhabi, in partnership with United Eastern Medical Services, is the first Joint Venture of Moorfields. Together, they bring over 200 years of excellence in eye care to the Middle East.

Moorfields Eye Hospital Dubai was established in 2006 to provide the same outstanding standard of care in the Middle East. Moorfields Eye Hospital Centre was established in 2015 after a clear need for better access to patient care in Abu Dhabi was identified, and to bring the Moorfields standards closer to the residents of the UAE capital.

Products and Services
  • Retina & Uveitis
  • Paediatrics & Strabismus
  • Cornea
  • Laser & Refractive Surgery
  • Glaucoma
  • Cataract
  • Genetic Eye Disease
  • Oculoplastics
  • Ocular Oncology
  • Aviation Ophthalmology
  • Artificial Eye Creation and Fitting
  • Pharmacy
Contact Details
  • https://moorfields.ae/
  • +97144297888
  • [email protected]
  • Moorfields Eye Hospital Dubai Dubai Healthcare City Dubai United Arab Emirates
  • Oud Metha
  • Dubai (UAE)
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Reviews

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Latest Reviews
Albert Hadi
  United States

Dr. Alaa Bou Ghannam

I had the wonderful experience of receiving outstanding care from Dr. Alaa Bou Ghannam, and I cannot express my appreciation enough. He went above and beyond in treating me, showing genuine interest in my health concerns, and offering valuable support. Dr. Alaa’s expertise, professionalism, and friendly demeanor left a lasting impression on me. He had a remarkable ability to explain intricate medical concepts in a clear and understandable manner, which made me feel well-informed and empowered. If you are looking for Exceptional healthcare from a compassionate and devoted doctor, I highly recommend Dr. Alaa.

ADVANTAGESDISADVANTAGES

Amazing


16-08-2023

Maadh
  United Arab Emirates

مستشفى سيئة

انتظار للدكتور عمار صفر اكثر من ساعتين والدكتور غير لائق لان يكون دكتور وغير متحضر انتظرته ساعتين وحين حظر وقت موعدي كنت اتكلم على الهاتف ولمدة اقل من نصف دقيقة وقام باخذ مربض اهر
قمة في النرجسية والعنجهه والعجرفة مع الاسف

ADVANTAGESDISADVANTAGES

Disappointing Fake Rude


25-03-2023

vivek rawat
  United Arab Emirates

Staff attitude

Went for my annual review and came across the orthotist who was full of attitude and behaved as i am a 10 yr old kid to prove her point to me which was lying and when i caught the lie she said i did say sorry to you 3 times what else do you want. Sorry for the cheat which she did knowingly. I didn’t expect this from such a reputable clinic. I was interrupted twice while i was talking as she said,” wait let me finish” as if i am her student. I was just seeking clarification over the report and she created a scene out of it.

ADVANTAGESDISADVANTAGES

Disappointing Misleading


24-03-2023

WILLIAM HADDAD
  Lebanon

MINA SAWIRES CALL CENTRE

Mina is a reliable , efficient person who has a big sense of customer relation , always ready to help. You are fortunate to have him.
william haddad

ADVANTAGESDISADVANTAGES

Well-located


01-02-2023

Debra Morrison
  United Arab Emirates

Cataract & IOL Surgery

I have just returned from a follow up appointment after my second eye cataract removal and intraocular lens surgery, which was performed just yesterday, having both eye surgeries within 2 weeks. I am now typing this ‘thank you’ with the normal typeface of my iPhone, without glasses which I have worn for several years, and it feels just miraculous! I cannot thank enough, Dr Ammar Safar and his team who performed my surgery, along with the anaesthetists, the nurses, and the whole of the Moorfields team who I interacted with, and who made my eye surgery a breeze to get done. Moorfields was always going to be my eye hospital of choice due to its worldwide reputation, but they really did go above and beyond, making me feel informed, comfortable and confident about having surgery. I would wholeheartedly recommend Moorfields. It really has been the best experience and has literally changed the way I see the world now. Thank you

ADVANTAGESDISADVANTAGES


31-01-2023

Imtiyaz Ahmed Khan
  United Arab Emirates

Recent Visit

Excellent doctors and Staff
Mr.Taisear Ali ( Lead of optometry) is dedicated, efficient and expert professional person and must be an asset for the organisation.

ADVANTAGESDISADVANTAGES

Amazing


30-07-2022

Gayathry |   Verified
  United Arab Emirates

Good option

The eye specialists at this clinic gave wonderful service and were very knowledgeable and competent.

ADVANTAGESDISADVANTAGES

Attentive Honest


30-06-2022

Harsha |   Verified
  Belgium

Happy

This facility provides excellent eye care; the eye experts were quite informed and professional, and they provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-01-2022

Alonzo |   Verified
  United Arab Emirates

Professional

This hospital is providing perfect eye care treatment, eye specialists were quite knowledgeable and professional and delivered perfect services.

ADVANTAGESDISADVANTAGES

Knowledgeable Perfect


05-10-2021

Sana |   Verified
  United Arab Emirates

Good

This hospital provided services at a very reasonable cost. The satisfaction of their patients is the most crucial thing they care about. This hospital is one that I would always recommend.

ADVANTAGESDISADVANTAGES

Amazing Fast


29-09-2021

Benjamin |   Verified
  United Arab Emirates

Perfect

I went to them for laser services and they were professional and carefully and perfectly delivered their services, my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Professional


30-08-2021

Lindsey |   Verified
  United Arab Emirates

Affordable prices

This hospital offered its services at really affordable prices. The most important thing that they take care of is the satisfaction of their patients. I would always recommend this hospital.

ADVANTAGESDISADVANTAGES

Reliable Affordable


14-04-2021

Cecilia |   Verified
  United Arab Emirates

Satisfied

The doctors are so professional and hands-on skills, they have done my laser treatment, before the treatment I was a bit nervous and afraid but after the treatment, I have appreciated their efforts they have made for me.

ADVANTAGESDISADVANTAGES

Excellent Perfect Professional


13-04-2021

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Reviews
Albert Hadi
  United States

Dr. Alaa Bou Ghannam

I had the wonderful experience of receiving outstanding care from Dr. Alaa Bou Ghannam, and I cannot express my appreciation enough. He went above and beyond in treating me, showing genuine interest in my health concerns, and offering valuable support. Dr. Alaa’s expertise, professionalism, and friendly demeanor left a lasting impression on me. He had a remarkable ability to explain intricate medical concepts in a clear and understandable manner, which made me feel well-informed and empowered. If you are looking for Exceptional healthcare from a compassionate and devoted doctor, I highly recommend Dr. Alaa.

ADVANTAGESDISADVANTAGES

Amazing


16-08-2023

Maadh
  United Arab Emirates

مستشفى سيئة

انتظار للدكتور عمار صفر اكثر من ساعتين والدكتور غير لائق لان يكون دكتور وغير متحضر انتظرته ساعتين وحين حظر وقت موعدي كنت اتكلم على الهاتف ولمدة اقل من نصف دقيقة وقام باخذ مربض اهر
قمة في النرجسية والعنجهه والعجرفة مع الاسف

ADVANTAGESDISADVANTAGES

Disappointing Fake Rude


25-03-2023

vivek rawat
  United Arab Emirates

Staff attitude

Went for my annual review and came across the orthotist who was full of attitude and behaved as i am a 10 yr old kid to prove her point to me which was lying and when i caught the lie she said i did say sorry to you 3 times what else do you want. Sorry for the cheat which she did knowingly. I didn’t expect this from such a reputable clinic. I was interrupted twice while i was talking as she said,” wait let me finish” as if i am her student. I was just seeking clarification over the report and she created a scene out of it.

ADVANTAGESDISADVANTAGES

Disappointing Misleading


24-03-2023

WILLIAM HADDAD
  Lebanon

MINA SAWIRES CALL CENTRE

Mina is a reliable , efficient person who has a big sense of customer relation , always ready to help. You are fortunate to have him.
william haddad

ADVANTAGESDISADVANTAGES

Well-located


01-02-2023

Debra Morrison
  United Arab Emirates

Cataract & IOL Surgery

I have just returned from a follow up appointment after my second eye cataract removal and intraocular lens surgery, which was performed just yesterday, having both eye surgeries within 2 weeks. I am now typing this ‘thank you’ with the normal typeface of my iPhone, without glasses which I have worn for several years, and it feels just miraculous! I cannot thank enough, Dr Ammar Safar and his team who performed my surgery, along with the anaesthetists, the nurses, and the whole of the Moorfields team who I interacted with, and who made my eye surgery a breeze to get done. Moorfields was always going to be my eye hospital of choice due to its worldwide reputation, but they really did go above and beyond, making me feel informed, comfortable and confident about having surgery. I would wholeheartedly recommend Moorfields. It really has been the best experience and has literally changed the way I see the world now. Thank you

ADVANTAGESDISADVANTAGES


31-01-2023

Imtiyaz Ahmed Khan
  United Arab Emirates

Recent Visit

Excellent doctors and Staff
Mr.Taisear Ali ( Lead of optometry) is dedicated, efficient and expert professional person and must be an asset for the organisation.

ADVANTAGESDISADVANTAGES

Amazing


30-07-2022

Gayathry |   Verified
  United Arab Emirates

Good option

The eye specialists at this clinic gave wonderful service and were very knowledgeable and competent.

ADVANTAGESDISADVANTAGES

Attentive Honest


30-06-2022

Harsha |   Verified
  Belgium

Happy

This facility provides excellent eye care; the eye experts were quite informed and professional, and they provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-01-2022

Alonzo |   Verified
  United Arab Emirates

Professional

This hospital is providing perfect eye care treatment, eye specialists were quite knowledgeable and professional and delivered perfect services.

ADVANTAGESDISADVANTAGES

Knowledgeable Perfect


05-10-2021

Sana |   Verified
  United Arab Emirates

Good

This hospital provided services at a very reasonable cost. The satisfaction of their patients is the most crucial thing they care about. This hospital is one that I would always recommend.

ADVANTAGESDISADVANTAGES

Amazing Fast


29-09-2021

Benjamin |   Verified
  United Arab Emirates

Perfect

I went to them for laser services and they were professional and carefully and perfectly delivered their services, my experience with them was satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Professional


30-08-2021

Lindsey |   Verified
  United Arab Emirates

Affordable prices

This hospital offered its services at really affordable prices. The most important thing that they take care of is the satisfaction of their patients. I would always recommend this hospital.

ADVANTAGESDISADVANTAGES

Reliable Affordable


14-04-2021

Cecilia |   Verified
  United Arab Emirates

Satisfied

The doctors are so professional and hands-on skills, they have done my laser treatment, before the treatment I was a bit nervous and afraid but after the treatment, I have appreciated their efforts they have made for me.

ADVANTAGESDISADVANTAGES

Excellent Perfect Professional


13-04-2021

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