fbpx
Customer Experience

Customer Experience

391 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Competent Efficient Excellent Fantastic Fast Helpful Perfect Reliable Affordable Decent Client-oriented
Dishonest Fraudulent Horrible Misleading Scam Untrustworthy

Excellent

65%

Great

0%

Average

0%

Poor

0%

Bad

35%

Ad
Description

Navigating life together. We’ve been in the region for over 65 years, finding smart financial solutions to life’s everyday needs. Our experience means we’ve watched the world change, and we’ve adapted to it, but our promise remains –offer guidance to help you meet your goals and navigate life’s twists and turns. Underpinning our success is our commitment to always improving our offer and the dedication to understanding the future you want to create - one that’s just right for you, your family or your business, today and beyond.

We’re headquartered in Dubai, UAE and we support businesses in the UAE, Bahrain, Kuwait, Oman and Qatar.  Insurance Company (MetLife) American Life Insurance Company (MetLife) is a branch of a foreign insurance company duly established and operating in the UAE duly registered with the UAE Insurance Authority under registration number (34).

Products and Services
  • Life Insurance
  • Accident & Health Insurance
  • Savings & Investment
Location

Metlife Office - 65 Street - Garhoud - Dubai - United Arab Emirates

Contact Details
  • https://www.metlife.ae/
  • +9718006385433
  • [email protected]
  • Main Branch and Direct Sales Managers Office Al Garhoud Star Building Next to DHL Al Garhoud Dubai United Arab Emirates
  • Al Garhoud
  • Dubai (UAE)
Social Networks
Additional Info

Other office:

Bancassurance Sales Office: Ubora Office Towers, Business Bay, Office no. 1903
Tel No: +97144198111

Share This Listing
Scan to Review on Your Phone
QR Code
Ad
Write a Review
Reviews

Maximum file size: 15MB

Ad
Latest Reviews
Bahaa Baz
  Lebanon

Best Financial Advisor and insurance lead

Lead the client with full of professionalism and knowledge

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Fast Helpful Perfect Affordable Client-oriented


18-09-2023

Aby
  India

Products are excellent

especially CICP is a must and affordable insurance

ADVANTAGESDISADVANTAGES

Excellent


18-09-2023

Tariq
  India

Insurance without signing any documents

This is big scam on call they ask yes or no start deduction from account and they get access to deduct amount direct from my credit card & when I cancelled they said you agreed on phone non refunded insurance if cancelled how bank allowed them without my permission to deduction to third party this scam everyone are together.

ADVANTAGESDISADVANTAGES

Scam


17-07-2023

Balamurugan Segar
  United Arab Emirates

Horrible and Untrustworthy

Emirates NBD Met life Insurance team has contacted me and confirmed that the policy for MetLife Multi Protect -under my policy EBMU108421 is eligible to avail 30 – 40 % of discounts on Medical claims on Doctor’s visit in their listed Hospitals. It is totally a scam!! when I enrolled and charged for my policy and while visited Hospital they do not even consider this for any reason.

I was totally surprised and shocked to know Emirates NBD Bank has also doing these fraudulent upselling to its Account holders.

I’ve contacted them immediately to cancel my policy and not to charge me on the next billing cycle – Even on several reminder emails and calls for cancellation Emirates NBD is kept charging me again for this Dam policy even when we raise to cancel.

I’ve been guarantied by their Contact center person Sathivir that this policy will be cancelled and the refund on the charged amount will be done in priority on 15th May but still my policy is Active and they still keep robbing me..

I’m trying to reach them in all media but still they are non responsive and they advised they have arranged for a call back in few minutes but I’ve been kept waited for the whole day without any reason.

This is simply annoying and poor Service for their Team.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading






07-06-2023

Michelle
  United Arab Emirates

Fraud Insurance Company!

this insurance is a scam so beware! they even tied up with my bank. Few months
I am paying for my insurance and wasn’t aware until I went to a clinic and optical shops that I am not even listed on this insurance. For 2 months I tried to reach them and repeatedly requesting for a cancellation yet no one responded and they continue taking my payment!!!!!!!

ADVANTAGESDISADVANTAGES

Fraudulent


27-08-2022

ANONYMOUS
  United Arab Emirates

WE WERE SCAMMED! BE CAREFUL WITH THIS COMPANY!

It’s a scam! They fooled us!!! Me and my husband was so upset and so disappointed with our agent and Metlife itself. We were offered a retirement with pension plan. I even reiterated and had a condition with our agent that we don’t want to invest in stocks! At first she showed us a projected retirement plan in US Dollars and it was very attractive especially the dividends or cash value. But what did they do? They fooled and abused our trust! Because of Pandemic they discontinued the pension plan and changed the plan with life insurance and invest it to stocks without our consent and approval!!! I was paying for my premium of US$420.38 for 3 years and 3 months now trusting that we are saving for our future. Yesterday, I was shocked! I checked and found that the REMAINING CASH SURRENDER VALUE is only US$4,094.41. What is this? We lost all our money for nothing and wasted our time and energy! My husband lost his job since 2 years ago in the Pandemic until now but we continued to save because we are already 54 and 55 years old and sooner we will retire and go back to our home country without the pension plan that was originally agreed upon to. I wrote a review to warn those who are also an OFW who wanted to have their dream retirement plan. May God deal with these people.

ADVANTAGESDISADVANTAGES

Untrustworthy


12-05-2022

Emery |   Verified
  United Arab Emirates

Recommended

They are offering amazing services and their prices are also reasonable, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


08-04-2022

Hakeem |   Verified
  United Arab Emirates

Great

I am registered with them and it was great, their services are fast and approval comes fast, they are totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Fast


31-03-2022

Silas |   Verified
  United Arab Emirates

Recommendable

They are offering reliable saving investment plans and their team is efficient enough to guide you properly, they are recommendable.

ADVANTAGESDISADVANTAGES

Efficient Reliable


03-03-2022

Cana |   Verified
  United Kingdom

Decent

I went to see them to learn more about their savings and investment plans; their plans are fantastic, and their staff is courteous and professional.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Charles |   Verified
  United Arab Emirates

Professional

I have visited them to know more about Savings and investment plans, their plans are amazing and their staffs were professional and deliver excellent services.

ADVANTAGESDISADVANTAGES

Amazing Excellent


07-02-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I went to see them to learn more about their savings plans; they were a kind and honest group, and the information they offered was really useful; it was a pleasant experience working with them.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


03-02-2022

Tirumal kumar
  United Arab Emirates

Worst service

A simple fund allocation change could not happen by customer service since months

ADVANTAGESDISADVANTAGES

Horrible


22-12-2021

Shafqat
  United Arab Emirates

Scammed

Bullshiit service

ADVANTAGESDISADVANTAGES

Fraudulent


15-12-2021

Silas |   Verified
  United Arab Emirates

Honest

I have visited them to know more about their saving plans, they were decent and honest team and the information they have provided was quite helpful, it was a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Helpful Decent


06-12-2021

Isaias |   Verified
  United Arab Emirates

Satisfied

One of my friends suggested this company for insurance services, now I am registered with this company, they are offering perfect insurance plans and policies.

ADVANTAGESDISADVANTAGES

Perfect Reliable


24-06-2021

Rashid |   Verified
  United Arab Emirates

Fast delivery

I requested health insurance from them. The customer service team was really cooperative. Two days later, my insurance card was delivered successfully to my place!

ADVANTAGESDISADVANTAGES

Competent Fast Client-oriented


22-04-2021

Ad
Reviews
Bahaa Baz
  Lebanon

Best Financial Advisor and insurance lead

Lead the client with full of professionalism and knowledge

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Fast Helpful Perfect Affordable Client-oriented


18-09-2023

Aby
  India

Products are excellent

especially CICP is a must and affordable insurance

ADVANTAGESDISADVANTAGES

Excellent


18-09-2023

Tariq
  India

Insurance without signing any documents

This is big scam on call they ask yes or no start deduction from account and they get access to deduct amount direct from my credit card & when I cancelled they said you agreed on phone non refunded insurance if cancelled how bank allowed them without my permission to deduction to third party this scam everyone are together.

ADVANTAGESDISADVANTAGES

Scam


17-07-2023

Balamurugan Segar
  United Arab Emirates

Horrible and Untrustworthy

Emirates NBD Met life Insurance team has contacted me and confirmed that the policy for MetLife Multi Protect -under my policy EBMU108421 is eligible to avail 30 – 40 % of discounts on Medical claims on Doctor’s visit in their listed Hospitals. It is totally a scam!! when I enrolled and charged for my policy and while visited Hospital they do not even consider this for any reason.

I was totally surprised and shocked to know Emirates NBD Bank has also doing these fraudulent upselling to its Account holders.

I’ve contacted them immediately to cancel my policy and not to charge me on the next billing cycle – Even on several reminder emails and calls for cancellation Emirates NBD is kept charging me again for this Dam policy even when we raise to cancel.

I’ve been guarantied by their Contact center person Sathivir that this policy will be cancelled and the refund on the charged amount will be done in priority on 15th May but still my policy is Active and they still keep robbing me..

I’m trying to reach them in all media but still they are non responsive and they advised they have arranged for a call back in few minutes but I’ve been kept waited for the whole day without any reason.

This is simply annoying and poor Service for their Team.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Misleading






07-06-2023

Michelle
  United Arab Emirates

Fraud Insurance Company!

this insurance is a scam so beware! they even tied up with my bank. Few months
I am paying for my insurance and wasn’t aware until I went to a clinic and optical shops that I am not even listed on this insurance. For 2 months I tried to reach them and repeatedly requesting for a cancellation yet no one responded and they continue taking my payment!!!!!!!

ADVANTAGESDISADVANTAGES

Fraudulent


27-08-2022

ANONYMOUS
  United Arab Emirates

WE WERE SCAMMED! BE CAREFUL WITH THIS COMPANY!

It’s a scam! They fooled us!!! Me and my husband was so upset and so disappointed with our agent and Metlife itself. We were offered a retirement with pension plan. I even reiterated and had a condition with our agent that we don’t want to invest in stocks! At first she showed us a projected retirement plan in US Dollars and it was very attractive especially the dividends or cash value. But what did they do? They fooled and abused our trust! Because of Pandemic they discontinued the pension plan and changed the plan with life insurance and invest it to stocks without our consent and approval!!! I was paying for my premium of US$420.38 for 3 years and 3 months now trusting that we are saving for our future. Yesterday, I was shocked! I checked and found that the REMAINING CASH SURRENDER VALUE is only US$4,094.41. What is this? We lost all our money for nothing and wasted our time and energy! My husband lost his job since 2 years ago in the Pandemic until now but we continued to save because we are already 54 and 55 years old and sooner we will retire and go back to our home country without the pension plan that was originally agreed upon to. I wrote a review to warn those who are also an OFW who wanted to have their dream retirement plan. May God deal with these people.

ADVANTAGESDISADVANTAGES

Untrustworthy


12-05-2022

Emery |   Verified
  United Arab Emirates

Recommended

They are offering amazing services and their prices are also reasonable, they are worth recommendable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


08-04-2022

Hakeem |   Verified
  United Arab Emirates

Great

I am registered with them and it was great, their services are fast and approval comes fast, they are totally recommendable.

ADVANTAGESDISADVANTAGES

Advisable Fast


31-03-2022

Silas |   Verified
  United Arab Emirates

Recommendable

They are offering reliable saving investment plans and their team is efficient enough to guide you properly, they are recommendable.

ADVANTAGESDISADVANTAGES

Efficient Reliable


03-03-2022

Cana |   Verified
  United Kingdom

Decent

I went to see them to learn more about their savings and investment plans; their plans are fantastic, and their staff is courteous and professional.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Charles |   Verified
  United Arab Emirates

Professional

I have visited them to know more about Savings and investment plans, their plans are amazing and their staffs were professional and deliver excellent services.

ADVANTAGESDISADVANTAGES

Amazing Excellent


07-02-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I went to see them to learn more about their savings plans; they were a kind and honest group, and the information they offered was really useful; it was a pleasant experience working with them.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


03-02-2022

Tirumal kumar
  United Arab Emirates

Worst service

A simple fund allocation change could not happen by customer service since months

ADVANTAGESDISADVANTAGES

Horrible


22-12-2021

Shafqat
  United Arab Emirates

Scammed

Bullshiit service

ADVANTAGESDISADVANTAGES

Fraudulent


15-12-2021

Silas |   Verified
  United Arab Emirates

Honest

I have visited them to know more about their saving plans, they were decent and honest team and the information they have provided was quite helpful, it was a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Helpful Decent


06-12-2021

Isaias |   Verified
  United Arab Emirates

Satisfied

One of my friends suggested this company for insurance services, now I am registered with this company, they are offering perfect insurance plans and policies.

ADVANTAGESDISADVANTAGES

Perfect Reliable


24-06-2021

Rashid |   Verified
  United Arab Emirates

Fast delivery

I requested health insurance from them. The customer service team was really cooperative. Two days later, my insurance card was delivered successfully to my place!

ADVANTAGESDISADVANTAGES

Competent Fast Client-oriented


22-04-2021

Satisfaction Survey
Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Satisfaction Survey
5
5
5
5
Contact
Contact form