Asad   United Arab Emirates

Not cooperative

All over Dubai, the Mercedes service is unsatisfactory as of the the very early appointment ( more then 10 plus days ago) because we can’t come to know this much earlier,
Then in service centers it takes sssooo long days unnecessarily, for a very short service they take more then 3 or 4 days although if vehicle submitted with appointment,
The service advisors are quite rude and not helpful,
And unnecessarily expensive too

So in short
Totally unsatisfied

28-09-2024

Ashish Raval   United Arab Emirates

Persistent Issues with Mercedes EQA350

Review of Mercedes EQA 350

I purchased my Mercedes EQA 350 from Gargash Motors in the UAE on July 26, 2023. Initially, I was excited about owning an electric vehicle from a reputable brand like Mercedes-Benz, known for its luxury and performance. However, my experience with the EQA 350 is just a nightmare.

Reliability Issues:

Since purchasing the car, I have had to take it in for servicing five times. This frequency of maintenance is highly unusual for a brand new vehicle, especially one from a manufacturer with a reputation for quality. Each visit to the service center has been inconvenient and time-consuming, disrupting my daily routine and causing considerable frustration.

Advice to Potential Buyers:

I would highly advise others to think twice before purchasing a Mercedes electric vehicle, particularly the EQA 350. The reliability issues I have encountered are concerning, and it seems there may be unresolved teething problems with this model or the electric vehicle lineup in general. While Mercedes-Benz is a reputable brand, it appears that their electric vehicle division may still be ironing out some significant issues.

In conclusion, while the idea of owning a Mercedes electric vehicle is appealing, my experience has been disappointing. Potential buyers should carefully consider the reliability and service history of the EQA 350 before making a purchase. I hope my review helps others make an informed decision and encourages Mercedes-Benz to address these issues.

01-08-2024

Emad   United Arab Emirates

S 580

Disappointed with the service provided for my car (S580, VIN: W1K6G7GB2NA100615). Constant need for parts replacement and lengthy maintenance periods have significantly disrupted my driving experience. Maintenance often takes more than a week, outweighing the time spent driving the car

02-04-2024

Kostah   United Arab Emirates

Repair Mercedes EQS SUV in Gargash

My experience with Gargash Mercedes in Dubai has been a nightmare. We brought our EQS SUV for repairs in October, and it has been three months with no end in sight. They claim a missing part is causing delays, but cannot provide a tracking number for it. They have added extra charges for region change and unspecified updates.

Attempts to resolve the issue with Mercedes in Germany were futile, as complaints were redirected back to Gargash. The lack of expertise, delays in ordering parts, and overall disregard for customer satisfaction make Gargash Mercedes a dealership to avoid.

In summary, my experience has been disastrous. I caution potential customers to reconsider choosing Gargash Mercedes for their lack of service quality, transparency, and accountability.

01-02-2024

DIBA   United Arab Emirates

SERVICE MAINTANACE

MY CAR SHOULD BE FINISH SERVICE ON JAN 30 AND NOW FEB 1 EVENING STILL NOT DONE YET, I KEEP ASKING AND FOLLOW UP WHEN WILL BE DONE STILL THEY WAITING WAITING WAITING ONLY THAT THE ANSWER FROM THE SERVICE MANAGEMENT. ONLY FOR MAITANCE SERVICE WHY IS TAKE IT FOREVER TO BE DONE. I NEED MY CAR BACK

01-02-2023

Rohit Gulati   United Arab Emirates

Good behaviour by Melba

Excellent customer service by Melba at Al Qouz Gargash Service center. Extremely kind and cooperative.

17-12-2022

Shadha |   Verified   United Arab Emirates

Authentic

I scheduled a service with them because it was convenient, and they were skilled and offered excellent results when it came to services.

30-05-2022

Enora |   Verified   United Arab Emirates

Satisfying

I booked a service with them, and it was convenient, and when it came to services, they were competent and delivered satisfactory results.

30-04-2022

Jaylen |   Verified   United Arab Emirates

Satisfying

I have booked a service with them and it was convenient and when it comes to services they were competent and delivered satisfying services.

09-01-2022

Andone |   Verified   United Arab Emirates

More than perfect!

I took the repair services provided by this company for my vehicle. The staff was extremely professional and the services were more than perfect. Strongly recommended!

21-08-2021

Hamza |   Verified   United Arab Emirates

Knowledgeable

I took my car to them for repair services, they have made the repair perfectly, they are diligent and knowledgeable about their work and know very well how to fix the issues efficiently.

27-04-2021