Habiba   United Arab Emirates

Debit card error

This would be my 3rd time changing debit cards, why? because RFID would always not work? I don’t even know why, its placed in a secure spot in my wallet yet every time I try to use the ATM or just even tap my card it does not read the RFID, its just so annoying and inconvenient when I’d have to request a new card because it takes days before I get a new one

01-09-2026

Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

BluePeak Essentials   India

False advertisement for account opening

The advertisement is misleading and inaccurate. It has been more than 24 hours, yet no one has contacted me and my account is still not open. The application continues to show “Under Process.” The advertisement also claims that customers will receive AED 1,000 if the account opening process takes more than 24 hours, but this commitment has not been honored. This is false and misleading advertising, and it does not reflect the actual customer experience.

16-07-2026

zain afridi   United Arab Emirates

Very dissatisfied customer service

I am extremely disappointed with the poor customer service from Mashreq. An unauthorized transaction was made from my account which was not initiated by me, and I have been trying to contact customer care for more than 2 hours without any response. This is a serious security issue involving my money, and the lack of support is completely unacceptable. Due to this experience, I am now considering closing my account with Mashreq Bank

16-05-2026

Hamna   United Arab Emirates

Money deducted

300aed has been deducted from my account a few days ago and apparently my card was used in Abu Dhabi…which is weird because I’m in Dubai and have not been in Abu Dhabi in months. I’ve reached out to customer service but until now they have not gotten back to me. It’s been days and no resolution yet, it’s disappointing.

14-05-2026

Bella   United States

ATM machine

ATM Machine at DFC is not working properly. It would only work for one customer then keep on saying error to the next few ones, machine also takes so long to load.

08-04-2026

Michael Ethan   United States

I’m sharing this to give back …

After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. MORGAN GARLAND, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at.

Email: morg… ang…arla..nd..001… ( @ )… email.. com..

WhatsApp: +44— (778) –22–7–60–32
I’m truly grateful for the help I received

07-04-2026

Gabriel   United Arab Emirates

Unknown deduction on my account

I opened the mashreq app and noticed there was 300aed deducted from my account. Until now customer service has not even gotten back to me. Just disappointed with the slow service.

06-03-2026

Giovanna   United Kingdom

ATM Machine at DFC

For some reason it takes me at least 3 tries before I can successfully withdraw in the mashreq ATM at DFC. It would always say error and its kinda annoying since you have to wait every time you retry to withdraw. Hope it gets sorted out soon.

04-11-2025

Diana Perera   Sri Lanka

A Scam and a Disappointment

Mashreq Bank has been charging me for almost a year for a subscription I don’t have, despite my numerous attempts to resolve this issue via calls, emails, and even branch visits. And every time I tried to cancel the card, they didn’t allow me to do that either. The bank made zero attempts to rectify the matter.
They wasted my time with their incompetent customer care, whose only objective is to cut off the call, not to understand the customer’s concern. Even visiting their branches makes no use, because the assistant simply asked me to call customer support again and again.
Useless Customer Care
Over the phone, I was advised by Officer Roushen Kumar to consider taking legal action. On top of I was told the issue would be resolved in 2 working days and the bank would contact me, The bank never contacted me, instead I was sent auto-generated response on how sorry they are and to contact them through their app, which btw does not work properly, half the time the app is under maintenance and, you cannot get any service done easily, can’t even log complaints, the chatbot is just as unhelpful, inefficient an incompetent as the bank and its overall customer service.
I stopped using the card completely, yet they continued to charge me for the same subscription, which I no longer have with Mashreq. As I was waiting for 2 days for the bank to solve this or to contact me as they promised, I was charged a late fee on top of everything. And in the meantime, the bank called me multiple times to sell more cards.
The bank took no steps to investigate this matter or to call and advise on sorting this matter. They took no responsibility for how I had to pay for their incompetence.
I ask them to listen to all the calls I have made over the last months and the emails, and the proof docs I have shared. Which I know the bank will never do
It is deeply disheartening that, as a minority customer, I feel completely ignored. No one from the bank has followed up on my dispute or offered a genuine resolution.

Very disappointing experience. Terrible customer service, Honestly I’m tired of dealing with this bank.

17-06-2025

Dannie   United States

Discriminatory and Unprofessional Experience

I visited Mashreq Bank as a U.S. passport holder moving to the UAE, and I was denied service for unclear reasons. The staff was impatient, unhelpful, and seemed more focused on ending their day than offering proper support. As a new resident trying to establish a financial presence in the country, I was shocked by the lack of professionalism. I strongly advise fellow Americans and expats to look elsewhere for banking.

16-06-2025

HAMID ALI SAGAR   United Arab Emirates

FRAUDLENT TRANSACTION

I had a good experiance with MASHREQ CREDIT in the begnining but when I saw one transaction which happened without OTP vertification. Same time I block and request for a replacement. Submitted the dispute form but till now there is no resolution on this. I called Mashreq helpline multiple times but their representative is just forwarding call from one to another and at the end they cut the call with virtual assistant. There is no proper information provided and help from them. The disputed amount I have to pay from my pocket. Such a shit bank. The worst dicision in my life to open a bank account in here. I advise everyone to not open any bank account here.

if there is a option of giving 0 Star. I would definatly go for it.

29-03-2025

Mary Brown   Hungary

How I manage to recover my scam money back.

I made one of the most pa i n f u l and r e g r e t f u l decisions of my life when I chose to invest in a platform that appeared flawless, with glowing reviews everywhere designed to draw people in. At first, everything seemed perfect. They even allowed me to withdraw a small amount, which made me feel secure and reinforced my trust in them. But when I tried to withdraw a larger sum of $275,000, they d e n i e d my request. Instead, they told me I had to make several more deposits, supposedly for “tax” payments, before they would approve the withdrawal. This cycle dragged on for three weeks, during which I watched helplessly as I l o s t a substantial amount of money. It was a crushing realization that I had fallen into a s c a m. The emotional toll was immense, and for nearly a month, I was consumed by a deep sense of l o s s and despair. Fortunately, I eventually found a team that helped me re-cover my funds. Feeling desperate and almost out of hope, I reached out (c h e l s y d e s m a r a i s 5 4 A T g m a i l c o m, based on a re-commendation from someone I trusted. Their support was nothing short of a lifeline. Without them, I’m certain the s c a m m e r s would have taken everything, leaving me financially ruined and completely devastated.
W-h-a-t-s-A-p-p ; +1*8*5*9*4*3*6*4*2*1*1

23-03-2025

senzonafsal   United Arab Emirates

Disappointing Service Experience with Mashreq Bank

I have been trying to obtain a No Liability Letter from Mashreq Bank for over a month after successfully closing my credit card. Despite multiple follow-ups and visits to the Full Service Branch, I have been repeatedly redirected to Phone Banking without any resolution.

This lack of accountability and inefficient customer service is extremely frustrating and unprofessional.

I expected a reputed institution like Mashreq Bank to handle such a straightforward request promptly. Instead, I have been subjected to unnecessary delays and runarounds, wasting my time and effort. I strongly urge the bank to streamline their processes and prioritize customer satisfaction.

Mashreq Credit Card Cancellation Process

To close the credit card, just paying off the full amount wont cut ityoull need to call customer care and ask them to cancel the installments. Of course, this comes with the added fun of paying 250 dhms per installment as cancellation charges.

Once youve made those payments, your installments will be cleared. But wait, theres more! The amount you just paid became overpayment, youll have to call customer care again to transfer the extra amount to your current account. After all this, you can finally request the card cancellation.

All in all, expect this delightful process to take about two weeks.

So, your card is now closedbut here’s the next hurdle: requesting a No Liability Letter. To do that, dont even think about using your debit card for at least a week. Why? Because the account shouldnt have any amount on hold, and the bank needs merchant clearance for each debit card transaction.

Yes, even if the amount has already been deducted from your account, it wont matter. I honestly dont get how a debit card transaction impacts a credit card closure, or why merchant clearance is required when the money has already left your account, but heythose are the Mashreq exclusive rules!

Dont be surprised if you still get cashback credited messages after the card is closed. What happens to that cashback? Who knows.

Now youre all set to request the No Liability letterexcept, surprise!

Only the soft copy option is available. But if you insist on a hard copy? Well, buckle up! Youre in for an exciting journey across various services and branches.

Think of it as a treasure hunt, except the treasure is just a simple piece of paper. Enjoy the adventure!

24/7 support is useless, inconsistent, full of false promises. Customer care doesn’t even know that they don’t have an option in mobile to request for a hard copy of the No Liability Letter. I’m fed up with your service.

Waiting for this letter to initiate account closure. u/mashreq, if you really need to improve customer care, go through the recordings of customer’s conversations (if you are recording as you say in every call) where you see how bad your customer care is.

Chatbot is a joke. Not sure why its called a Chatbot as it has only options selection and template answers; the same I can get from other menu options available. To initiate another request in Chatbot, you should close the app and go back to the chat again.

Final response received after a month of my time and effort.

In their own words “Mashreq is a digital bank. We provide only digital copies.

Mashreq stopped issuing hard copies of No Liability Letter. You can take colour copy if you need it.” When asked about stamp and signature, I am told stamp is already there printed in digital copy and signature is not required.

14-01-2025

Francis   United Arab Emirates

Mashreq Bank-​Credit Cards Cheating Scam-Worst Bank Ever-Central Bank Should Take Serious Action

Mashreq Bank is the Worst Cheating Bank I have ever seen in my life through my bad and worst experience with Mashreq Credit Card Cheating Scam. I wonder how Central Bank is allowing Mashreq Bank to cheat us legally like this. Whatever bill they post, we need to pay on time. If we don’t pay on time, our AECB Score gets affected, and we are considered as Default Payers. We are unable to question or reason them, rather we need to bear this nonsense for the bank’s mistake.

INCIDENT: We got a call from Mashreq Credit Card sales agent mentioning it as the best credit card with Weekly Offers, 1000 AED Bonus, Easy & Flexible Payment Schemes, etc, etc. We accepted and got the Credit Card with 27,000 AED Credit Limit. We paid the minimum amount (3.75%-4.0% Interest Rate/Month of the Total Outstanding Amount + 5% Minimum Outstanding Purchased Amount) for the first 2 months and they told we will get a Cashback of 1000 AED if our credit card transaction crosses 8000-10000 AED. At the end of third month, one evening around 7 or 8 PM, we received an SMS of 1000 AED Credit in the Mashreq Credit Card as Bonus; and the very next day morning when we did another transaction, there was a 900-1000 AED missing from the same Credit Card. Generally for each and every transaction, we get a SMS as well as Email immediately, but particularly for this deduction of 900-1000 AED they didn’t send any SMS or Email. Hence, we called the Mashreq Customer Service and spoke to 3 persons in a line, and they spoke in a rude unprofessional manner stating we are not supposed to pay the minimum amount and we need to pay the full outstanding amount of 26,000+ AED. When we asked the reason for asking us to pay the full outstanding amount and not minimum amount, they told in a blunt manner that Mashreq Bank has its own Rules & Regulations as well as Policies & Procedures and we have signed it and threatened us to arrange the amount from somewhere outside and close the card ASAP, else they will charge 3.75%-4.0% Interest Rate per Month on the Total Outstanding + 5% of Principal Amount as first bill and will charge a Debt Interest of 8.75% for the remaining Total Outstanding Amount as another bill in every single month as well as some charges on a daily basis. When inquired about the 1000 AED bonus which was credited yesterday, these Cheaters say that they credited 1000 AED bonus yesterday night and took back that amount as 8.75% Interest Charge on the remaining Outstanding Amount + some daily interest charges. What kind of Credit Card is this and how Central Bank is allowing them to operate and cheat us like this. Central Bank should look into this and take serious action on this.

10-01-2025

Mert Havare   United Arab Emirates

SCAMMER BANK

This email is in response to your inquiry about debit card transactions. We would like to inform you that the transactions in question were performed by you using your debit card between April 18th and May 8th, 2024. Although the transactions were successfully processed by the merchants, due to a technical issue, they were not debited from your account at that time. SCAMMER BANK !!!!!!!!!! they just want take your money with no evidence

02-01-2025

Ehab Mansour   United Arab Emirates

They are waiting for your Mistake to charge you

One of the worst bank support and sadly its a so bad to deal with un logical Policies, they always try to find any way to charge your credit card with list of charges, only for 2 minutes my card got overlimit -4 AED They Charged me 320 AED immediately trx was 0152 i paid 0154 and still charging me

24-12-2024

Albert M   Malaysia

EOSB

I am deeply disappointed with how Mashreq Bank has handled the release of my End of Service Benefit (EOSB). Despite submitting all required documents at the Internet City branch on 11th October (EDMS Ref: 5839327) and following up multiple times via email and phone with your representatives, my funds remain unreleased.
I’ve spoken with Mr. Muhammad Mostafa and Ms. Indira, your Retention Manager, but despite assurances and providing all clarifications requested, no progress has been made. This delay, despite my compliance and timely loan repayments, is unacceptable.
Mashreq Bank, I demand immediate resolution of this issue.

22-11-2024

Raj   India

Fees

Fees

10-11-2024

Chrisaliz Gestiada Vendiola   United Arab Emirates

Dispute

After I did all Mashreq told me to make a dispute complain and saying they will help me to pay back my money after 180 days. Today it’s been 6months already. But still NO HELP AT ALL., WORST IS, THEY ARE BLAMING ME THAT I LOST MY MONEY FROM MY ACCOUNT.

07-11-2024

Deepak singh   India

Deu to technical issues

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Deepak Bartwal
0 reviews
Rated 1 out of 5 stars
Due to a technical error on their part
Due to a technical error on their part, they refunded people twice. After a long time with this problem, they finally noticed the issue after more than 6 months and are now asking for the money back. Their customer service is very poor, and they are very rude and unprofessional. They are threatening people and scaring them by putting travel bans on them and promising to take further legal actions, even though their actions are illegal. They are putting travel bans on people for no real serious reason and without any case. If I call them and ask about this, they do not give any responses and only say that they need the money back. They are also not interested in talking and said that they credited my account 120 times incorrectly. How is this possible? They are very careless. They never informed customers about their technical issues, and direct mail and messages returned all the money and put travel bans on people.

27-10-2024

Melvin   India

complaint management

Very very poor complaint resolution team

30-09-2024

Felix Kate   Greece

How I was able to recover my money back..

All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.

16-09-2024

Felix Kate   Greece

How I was able to recover my money back..

All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.

16-09-2024

Felix Kate   Greece

How I was able to recover my money back..

All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.

16-09-2024

Karthik Kalimuthu   United Arab Emirates

Dispute

Someone hacked my card Mashreq bank asking me to pay that amount, non of other bank do that.

13-09-2024

Neha sohail   United Arab Emirates

In any sorr of emergency they put u on hold for even one hour

I am disgusted literally .I had to deposit cash and i wasnt being able to and had to get that done to book my tickets but no one picked the call.Im calling since morning and they put me on hold for
40mins then again im on hold right now its been 15mins already

05-09-2024

Uttam   India

Waste of time as there is no end to account opening process

Process of uploading initial docs. Then started the nightmare. every 6 days, i started getting email asking for some details/additional documents/queries. Every query in installments with asking for complete details which will be their last query. No. each and every time new query or new document which they could ask at once only. I gave up told them i dont need your account.

29-08-2024

Elina Stelcere   United Arab Emirates

Worse Bank Ever

You might think you’ve experienced bad service before, but nothing compares to Mashreq. While opening an account is relatively easy, everything goes downhill from there. They provide you with a card that doesn’t work, and trying to contact them about it is a nightmare.

Phone support requires you to register for a service just to speak to an agent. On the website, they never respond to contact requests, and the app’s AI only solves a few issues, never connecting you to a real person. Even reaching out on social media results in empty promises of being contacted, but you never are.

Although it might be more challenging to open an account with other banks in the UAE, don’t let the easy account opening at Mashreq fool you. You will struggle to contact the bank, and they do not care about your issues at all.

07-08-2024

robin   United Arab Emirates

False information provided

The signing agent gave misleading false information. Was initially promised a 100k credit limit and when the card came, I was shocked with a 15k limit.
The agent said I can increase the limit on the app. Again another lie!
the increase of credit limit requires 6 months of usage for eligibility.
and customer service said the computer system itself issued the limit.

What Mashreq forgets is by pulling stunts like this you end up with bad reviews and losing potential honest customers like myself and others.
I finally canceled my card yesterday after 2 months of getting it. Customer service was willing to give me 200AED to maintain the card. even thou I paid the yearly fee, I still canceled it because I completely lost trust in them.

Those being lured into getting this card which has many perks. Do your homework first before getting sucked in like me.

06-07-2024

Maria Tayao   United Arab Emirates

Missing money

I received payment total of 130. Aed and confirmed by Mashreq through sms though when i check online it is missing my balance is 0, then they send again sms in One day 13 X they deducted of breach of minimum balance
Im so disappointed you cannot imagine how they eat my money in just one day they charged me Jun.13.2024 imagine 13 times they deduct 10.50 x 13 just in one day 😤they are saying for breach of minimum balance never ever open account to this bank if you failed to do maintaining balance because once you put again money they will eat it, they dont care, they will take your money in legal way 😤they are hungry to charge you for breach of minimum balance its like legal way of stealing money. Other banks like FAB, ENBD not like that. If there is lower than 1 star I will give lower than 1 star.

13-06-2024

Wilfred Quadros   United Arab Emirates

Fraudulent transaction on my mashreq

Fraudulent transaction on my mashreq credit card and bank said it is 3D secure transaction which in fact the transaction done without OTP and authorization and bank unable to help at all. Even they are not ready to provide temporary statement for unauthorized transaction to raise Police Complaint, even Mashreq dispute team not responding on the emails.

05-06-2024

Wahidullah   Afghanistan

Fraud on my credit they have done with me

They have done fraud with me on my credit card which I clearly have all the proof in my hands both April nd may month 2024 statement with me but they still lies to me nd even don’t listen to me .so never trust on mashreq bank for credit cards this is my advice to everyone because now I’m crying later on u people will cry believe me .they just put 12k something interest on me which is clearly a big fraud with me .they called me nd they just said me they will call me back after 5 mins I’m waiting for hours nd hours but there is no call back from them .today I came to know they had done fraud with me so just think with how many other people’s like me they have done the same .I’m getting in depression because of only nd only mashreq bank .

04-06-2024

Ahmad Alrahmani   United Arab Emirates

Al Mashreq bank is the absolute worst!

Man, Al Mashreq bank is the absolute worst! They don’t give a damn about their customers. It’s like they don’t even know what respect means. My experience with them has been a total nightmare. I’ve been trying to get in touch with them for three freaking weeks, and guess what? No one picks up the phone, and my emails are just floating in the void with no reply. Seriously, I’ve never seen such lousy service in my life. I’m just counting down the days until I can get my hands on my money and then I’m outta there

16-05-2024

Rishad   India

Unwanted charges

Mashreq cutting my money from my account and I already sent account closing request to the bank and still they cutting charges without using any services. Worst banking experience

16-05-2024

Remya Vivek   India

delayed fund remittance in my own beneficiary account

very bad experience from MASHREQ bank in UAE.quick remit fund transfer supposed to be remit same time,its took almost 7 days,till now it doesnt credit to my own account in home country.

15-05-2024

juraira Manzoor   India

Debits are made to transactions without corresponding credits.

Connecting with an agent via call takes an excessive amount of time, with no resolution provided. I initiated a transfer two days ago, and while the amount was debited from my Mashreq account, it has not been credited to the recipient’s account. I am confused about the whereabouts of the funds, and despite filing complaints, I have received no assistance.

13-05-2024

Vinoth   India

Not customer supportive

Muraqabbat is the Worst branch I ever visited in UAE.

08-05-2024

Patrick   Spain

Do never go to Mashreq Bank

Mashreq Bank are the worst bank in the world. Tell 3 things about Mashreq bank. I can’t, But I Can tell you 10: Bad organised, rude, No communication, No respect, do not keep their apointments, bad service, unprofessional, bad information, Lises and arrogant

30-04-2024

SATHYA NARAYANAN PARTHASARATHY   United Arab Emirates

Took Money from my Account & Not given back for 3 weeks

Bank took my money & I made so many complaints & calls & Request, There is no issue. Every telling stories & not yet got the money

19-04-2024

Hoda   United Arab Emirates

Review

Untrustworthy bank.

10-04-2024

Mohamad   United Arab Emirates

Everything is terrible at this bank

Not sure where to start, from the terrible incompetent account managers, or the phone banking advisors that take forecer to answer and usually don’t know more than we sent a request to relevant team, or the bank staff that tell you a statement needs time and we’ll call you when ready and a week later it is still not ready.

31-03-2024

Muhammad Naeem Ullah Ashraf   United Arab Emirates

Service Charges

Very very bad experience with Mashreq. I don’t recommend to anyone to use Mashreq account. I opened my account in Mashreq in 2021. It was zero balance account, no need to maintain any minimum balance also no minimum salary was required. I opened my account only that conditions.
But Suddenly they changed the policy and start cutting service charges for not maintaining the minimum balance in account 21 AED PER MONTH. This is very unacceptable and unprofessional behaviour. I had no idea about new policy or about charges. They didn’t even call or text message for inform us. According to them, they just send an email to inform customers.
Wallah they are eating Haram Money. How is that possible that I opened my account only for this condition no minimum balance required, otherwise I didn’t open my account. Now they suddenly start cutting service charges 21 AED PER MONTH.Very very bad experience. They are doing fraud with people. Please I request to everyone don’t use Mashreq account even If they tell you it is free or no minimum balance required.

28-03-2024

Shyamaprasad   India

Good

Excellent experience

19-02-2024

Mohammed ziyad   India

Fraudulent transaction happened on card without sharing any information

It’s very disappointing to know that bank like Mashreq in UAE have very weak security system and also very bad service. Only after 15 days of collecting a credit card there was a fraud transaction happened on my card of AED 2750 to Vietnam and bank advised me to file a dispute but denied to refund the money in 3 to 4 days in fact bank notified me about the suspicious transaction and immediately I block the card still amount was deducted I haven’t shared any card information or OTP to anyone still amount was deducted since 6 years I am using other bank cards here in UAE but this happened only in 15 days of using Mashreq card and from customer service there is no proper response they advise me to go to police or complain in central bank this is so pathetic

12-02-2024

Raja nadeem   United Arab Emirates

Credit card annual charges

several times i visited your branch to cancel my credit card in order to avoid annual fee charges but they told us that wait for the charges to appear in the statement then make request to reverse the annual charges but our
request rejected this is not acceptable as i have investment in your bank and good usage of credit card history please reverse the annual charges otherwise i will cancel my account return back my annual fee charges

06-02-2024

Tim   Serbia

Stop calling!

Absolutely unacceptable to keep cold calling people after they tell you to stop a thousand times. On top of that I am in the “Do Not Call” registry and they still call me multiple times per week and disturb me.

02-02-2024

Eldin Mujic   United Arab Emirates

Customer service decrease

Unfortunately and unlike many of the other world renown banks that make attempts to elevate your customer service experience, Mashreq, over the past several years has been doing complete opposite.
From reduction in benefits to customer service responsiveness, it appears to have entered a level of a third-world country levels and the sad part about it is, they don’t appear to care.
Impossible to obtain response via secured online inquiries, limited to only phone communication in the digital era, website that constantly shows errors without explanations and no available technical support, to name a few. Have been trying to resolve some basic questions for weeks now and no feedback. Quite disappointing to see such treatment of long-term customers.

01-02-2024

Rehab Essam   United Arab Emirates

Worst customer service

I tried to call the bank since two hours and no one is responding and putting me on hold for more than 45 minutes!!
Transaction has been taken from my account three times however its showing on the receipt what I received from shop declined or do not honour!

27-01-2024

Jupinbhai Dhirubhai Maniya   United Arab Emirates

No any one responsible for cyber fraud

I have good experience in this bank first 8 months after fraud happed this me, more un authorizes person in Veitanam country withdrawal AED 12,000 on 30 Nov 2023 form my credit card, no any sms, OTP, Bank email for this transaction after block my card. I filed Mashreq bank dispute form, they said 3 secure truncation we check your case has been rejected. Now 08 January 2024 balance has due for payment, mashreq bank customer care said go to police station, I filed Ecrime case, they said go to bank, no any one responsible for transition, mashreq bank credit card 100% unsafe do not used this card, even they give good offer, credit points, first they give you after takeing return bank with more then 1000 times.

11-01-2024

Abuzar Raees   United Arab Emirates

Fraud transactions

It was terrible experience for us. I will strongly advise people not to get noon credit card. We got multiple transactions of total 25,000 aed while me and my husband were physically present in abu dhabi with the noon credit card with us. These transactions occur in another country(ukrain). when my husband approached mashreq bank they told us that they will investigate and let us know what can be done. Within a two days mashreq bank told us that the case is closed and we have to pay this amount. Unfortunately with fear and no help further my husband took a loan and paid 25000 aed which we were not supposed to pay. I am sharing so that people get to know about noon credit card.

27-12-2023

Sanith kp   India

CC: Unauthorized transaction Fraudulent and Poor Security’s System

I am writing this to inform the public that no one has to cheat like me. I have been a resident of the UAE past 10 years and have dealt with more than 7 banks . From my Mashreq Credit card one fraud Unauthorized transaction were done from VIETNAM AED 11,886.77 ( VND 75,544,000.00) without any bank security’s initiation on 18-11-2023 at 11.42 AM . Same moments I have informed to customer care block the transaction but no use. Fraud took my information through Hawk and saved it in Samsung wallet. I wonder why such a bank doesn’t have security while some one using it in other regions and saving cards in wallet without any security features.?. Within 2 days bank replied disputed transaction(s) were performed under 3D Secure environment. Hence the dispute has been rejected we are unable to refund the amount, If you still believe that the transaction(s) are not valid, we advise you to take up this matter directly with the merchant or seek intervention from a legal authority. The bank will not be able to assist you further in this regard. Still am compliant registered &follow-up with central bank & police for justices. Hope positive

06-12-2023

Abdul Rahim Shaji   United Arab Emirates

Mashreq Credit Card- No security and No trustworthy

I am writing this to inform the public that no one has to cheat like me. I have been a resident of the UAE past 27 years and have dealt with more than 10 banks in my experience. Recently I took a card from Mashreq and within 2 months some fraud transactions were done by hawkers from Malaysia. They took my information through Hawk and saved it in Google Pay My Card.
They used my card and made some transactions.

I wonder why such a bank doesn’t have security while some one using it in other regions and saving cards in Google Pay without any security features.?.

So never take a card from Mashreq which makes you all big trouble.

You will lose your life.

03-12-2023

Vinod   United Arab Emirates

Credit Card

Worst experience in my 20 years of banking experience.. Being a banker I never expected such a reply from someone who doesn’t even care about retaining CXMs..

01-12-2023

ben   United Arab Emirates

What a shit show! Even monkeys can do it better

We quit with Mashreq after chasing them to finalize the bank account application after5 MONTHS!!!!!! of endless communications. It’s so unbelievable unprofessional. They should repay me of all the time I lost and cost we had to open one silly account. The way they do their “business” is what we had in Europe in the 1980’s. Antiquated, ignorant, lazy, stupid. Just pull the plug and start over again. (Or not, even better)

30-11-2023

MOHAN GOWLIKAR   India

CREDIT CARD CLOSURE DENIED

This is fraudulent bank, I won’t give stars.
The Worst bank!!! Stay away from it. cant understand how are they allowed to work in a country like UAE.
Their agent literally begged me to get a CC from them with multiple benefits in August 22 and in April 23 when i have requested to close my Mashreq platinum elite card but their agent from CC team called and forcibly send new cashback card saying that I should take cashback card and activate it for closure of platinum elite card and 6 months has passed by, nothing happened.
Here is what they do. Try to sell their CC with fake promises of cash backs.- When you contact them, they have a SLA of 2 days. So what they do is, they ‘close’ your ticket after 2 days and create a new one with the new date, hence 2 days again.
Similarly, they give a quick miss call and close the call, just to have, ‘we called the customer but not answered’ in the end they sent me a credit card statement to my gmail I’d saying to pay 850.53 AED immediately. for elite card annual maintenance fee 573 aed + 278 for due date over due fees.
My complaint reference number. REF-18046292-V1K0H7
Such shady and bad experience with this bank. They will simply waste your time to extract late payment and other extra charges from you.
Please stay away from such ghost banks.

12-11-2023

Zain   United Arab Emirates

Worst bank in uae

Mashreq bank.. for sure the worst bank ever in UAE for banking..

08-11-2023

Tanvir   United Arab Emirates

CreditCard

I recently got approved for a solitaire creditcard. During delivery of the card my biometrics dint go through. Its been almost a week 0 response on email. Very very hard to reach the right concern department.

30-10-2023

Bakinam Raham   United Arab Emirates

Impossible to open a NEOBiz account

We waisted a month trying to get a NeoBiz business account opened.
They asked four time for the same data – they unhumanized handling of communication does not work at all!

28-10-2023

E   United Arab Emirates

WORST EXPERIENCE OPENING BANK ACCOUNT. AVOID at all costs!

It’s been over three weeks they have been dragging me with opening my bank account. They can’t fix the issues on their end, their system doesn’t reflect submission of the documents, their customer service keeps on giving promises they can’t keep. Absolute waste of time and money if you decide to work with them!

18-10-2023

Sumesh S Nair   United Arab Emirates

Fraudulent and Poor Security’s System

I really need to question your security setup. Someone from Tbilisi, Georgia, used my card for a similar transaction, and 15778 AED was deducted from my credit card. You guys were saying it was a secure transaction and paying it back. We will take up this with social media and the police because you guys are not able to protect your customers from fraud. When I spoke to your dispute team, they said Mashreq has very limited resources to track all transactions.

Nobody is from your side to take the responsibility. I doubt you guys are doing this purposefully to take money from customers.

16-10-2023

Ajmal   India

Lost money

Automatically my money is lost. 1st money is lost after coming OTP. No security this bank.

09-10-2023

Sumaira   United Arab Emirates

The worst bank ever!

I would like to alert everyone from this bank as they are the most pathetic service providers! They will forst beg you to takentheir credit card and if the payment is only one month late they harrass you like crazy, they torture you call message email on daily basis and torture you from every forum available! Kindly stay away from this bank all my friends saw how they are treating me and they are also closing their accounts with them

02-10-2023

Jithin   India

Bad service

I send money through your bank on 13-09-2023 and still that money didn’t reach the receiving bank… Daily i follow up that with you but still no use.. to whom i want to ask further . I already contacted with the receiving bank but they said they can’t do anything…

26-09-2023

Upeksha   United Arab Emirates

Credit Card Fraud

A credit card fraud happen in my credit card. While I was calling to customer service to hold the payment second even processed. I calling the. Within 15 minutes from the first transaction. They approve two payments worth of aed 5000 in foreign currency and now they tells the transactions approved so I have to pay. They don’t give a customer service at all.

WORST BANK IN UAE IN ALL ASPECTS

No.proper information not addressed to issue. Just protecting scams

22-09-2023

S B   United Arab Emirates

WORST UAE BANK EXPERIENCE!

-PROVIDES USELESS LETTER
(Sent without signature, TWICE)
-INCOMPETENT STAFF
-LONG TURNAROUND TIME
-NO ESCALATION PROCESS
-NO RESOLUTION GIVEN
-ALL PLATFORMS ARE TRAINED TO GIVE YOU ENDLESS LIES
-NOTHING IS BEING RESOLVED
-TOTAL WASTE OF TIME
-UNPROFESSIONAL

20-09-2023

[email protected]   India

credit card

No proper response,even bank people also dont know calculation.

really bad experience
dont take credit cards also loan.

14-09-2023

APRILLE   Philippines

WORST BANK EVER IN UAE

I;ve had horrible horrible experience with this bank!! from customer service to the management!!!

NEVER EVER GET A CARD OR OPEN A BANK ACCOUNT FROM THEM! ITS A TRAP FOR YOU TO MILK YOUR MONEY FROM BANK CHARGES!!!

08-09-2023

Ismale   United Arab Emirates

Disastrous customer service

Very poor customer service. Incompetent team

06-09-2023

Shagufta Patel   United Arab Emirates

No timely action taken as promised

I mistakenly transferred a huge sum of money to my credit card.. this payment was intended for another account..
And now its been 4 days and they are yet to process a refund on the extra amount transferred. It does not take this long for approval.
RIDICULOUS!!
I am literally begging for my own money… and the team has nothing more to say than.. “its under process”..
Miserable service…

06-09-2023

Feras   United Arab Emirates

Deduction

Deduction from my account without any prior notification

I was not aware of any charges, and I didn’t receive any notification for changes or deductions made to my account in advance to avoid any unexpected surprise

05-09-2023

Naveed   United Arab Emirates

Credit card

By force they gave me card and now they are not cancelling when I gave them call in 5 min that I didn’t want to proceed. Also they upfront charging me card fee when I didn’t activate my card

09-08-2023

Sabrine balleli   United Arab Emirates

Credit card

The bad customer service I tried to settle my credit card agent was so rude keeping calling me 100 times a day without settle the card I m paying twice more than minimum monthly and still receiving fines every day I m telling them I want to close this credit card when they told me the amount and I confirmed they didn’t send official email for that amount and after 3 days they said how much your salary and they increased again no one professional all staff asking for more money so rude want only to take more money I sent a lot of emails no one replied it is the bad experience ever since 8 months I sending emails to close it but they only playing to take more money in unprofessional way

08-08-2023

ELM   United Arab Emirates

Customer Service not giving true information and once you do not have account on them already they will not help you at all in your queries

That is why I closed my bank with them because there customer service is the worst here in UAE. They are not helping you at all in your queries.

07-08-2023

Dr. Mohamed Nageeb   United Arab Emirates

Credit cards trap compound commutative interest

Stay away from & close their missleading credit cards calculating outstanding un billed not paid retail purchases monthly statement interest same like credit card cash withdrawal !! On a daily compound, cumulative additional manner !! Different than most banks !! so for 2 comulative statements, expected interest on 5000 dhs X 3.69% will not be 184 dhs, but as on 10k dhs, not even 370 dhs byt 450 dhs !! Be aware and take care to pay all outstanding ASAP and close ur credit card to avoid such trap

29-07-2023

Terry Christopher Menzel   Oman

Good customer service

I just opened bank account today . Miss Trupti bank staff was attentive , fast, professional explained clearly so i would recommend Al Mashreq Bank todays was a good experience as it took lesd than 10 mins.

17-07-2023

laba   United Arab Emirates

worse bank

worse bank experience
no bank security in debit card (8k deducted without otp and bank is saying customer problem)
no reponsibility towards customers
I regret to be mashreq customer

05-07-2023

George   United Kingdom

The worst bank in the UAE

This is the worst bank in the UAE. Dishonest and misleading in international transactions.
A bunch of fake individuals practicing how to scam online

16-06-2023

Mai Zakaria Mohamed   United Arab Emirates

NOT SECURE CARD

Terrible card with no security system on card. 7200 AED were taken from my card without entering Otp and they didn’t send me any sms with transactions and when I disputed the transactions they told me that the website through which the money was taken is 3 d secure and they won’t give back any of the money
It’s NOT SECURE

12-06-2023

Mohamed Abbas   United Arab Emirates

A Mashreq Bank Agent Asked for a Bribe

I requested a personal loan from Mashreq Bank on 4-May-2023 and one of the agents called Gagan asked me for some money for the loan amount to process it faster and my phone is recording all the calls and I sent them to Mashreq Bank by email and when the agent feel like I will not pay he gives me a phone number for another agent and I have applied and signed the application on 8-May-2023 and since this time they are delaying everything to push me to pay and requesting something new every week, First asked for FAB liability letter after 1 week I give then after another week asked for ENBD liability letter I give also and until now after 1 month I didn’t get anything and wasting my time & my money for applying for documents, Calling them, Follow up, I did everything to finish the PL and every day they are creating complaint without solving my case even I visit the branch in Internet city and issue not solved

07-06-2023

Fahad   United Arab Emirates

Trap bank

This is a trap bank, Long time they were saying this bank a is a butcher’s bank. Just few days ago I requested an instant loan service through there website for 3500 only, imagine, they sent credit card with limit of 35,000. Where I mentioned clearly earlier for only 3500 only,. And there excuse was that you are entitled for 10x And I know they will create trap to let you pay interests. But I not activate their bullshit card and I will visit branch every day and fight till they cancel.
Don’t deal with this bank.

06-06-2023

Kesara Hurin   United Arab Emirates

Working hour

Mall of Emirates Br. , operations hours is from 8am.
There is no staff at 8am in the branch!?
Kindly please provide update working hours for customers convenience.

06-06-2023

Rabie Ibrahim   Turkey

Neobiz account

We opened a business account last year and after 2 months they closed it for aml investigation although all the payments were declared ahead of time. Then they opened the account again and charged fees for those 2 months. We had to follow up on daily basis to renove the charges. Then we requested to close the account, it took them 4 months to close it and they were charging “relationship fees” every month for their bad relationship. They didn’t close the account until we paid the outstanding but we had to do that, because we want to end this bad relationship.

26-05-2023

NT   Germany

Very bad experience for personal loan application

The personal loan department staff mislead me during a loan application. Communicating that the application is approved and it just need some time and then promising dates that were not held. At the end I had to cancel my loan application. Be careful when applying for a loan and do not trust the words of the staff handling your application

23-05-2023

Vipin Vaidyanathan   United Arab Emirates

Horrible customer service

Bureaucratic and difficult to deal with. Ridiculous requirements and very rigid and fixated on their policies even though it doss not make any sense.

20-05-2023

Diane De lara   United Arab Emirates

UNKNOWN DEDUCTION

This is the worst bank i took. Many times i experienced unknown deduction in my debit card you cannot assure your money will be safe in this bank even if ita small amount and there service is really terrible!

17-05-2023

Kiran Devadas   United Arab Emirates

Mashreq Noon Credit card

It was a terrible experience dealing with Mashreq Bank. A Mashreq salesperson entered my last name wrongly when I asked for a card, so the card was issued under the wrong name after giving prorper documents. Following numerous follow-ups, cards bearing the correct name were issued. But still name updated on the bank’s system is incorrect, though. What does it mean to update only card? if the name listed on the bank’s system is incorrect. Additionally, the card’s advantages are not as claimed by Mashreq; rather, after following up with Mashreq and Noon for two weeks, I was meant to obtain a Noon VIP account with the card, but I never did until now after several followup and email still I didnt received my NOON VIP accoutn after 2months.

When I called Mashreq, they informed me to check with the Noon VIP team as they are responsible for updating this. But as per Noon VIP team, Mashreq was responsible.

I emailed them, but I haven’t heard back.

17-05-2023

Kiran Devadas   United Arab Emirates

Mashreq Noon Credit card

It was a terrible experience dealing with Mashreq Bank. A Mashreq salesperson entered my last name wrongly when I asked for a card, so the card was issued under the wrong name after giving prorper documents. Following numerous follow-ups, cards bearing the correct name were issued. But still name updated on the bank’s system is incorrect, though. What does it mean to update only card? if the name listed on the bank’s system is incorrect. Additionally, the card’s advantages are not as claimed by Mashreq; rather, after following up with Mashreq and Noon for two weeks, I was meant to obtain a Noon VIP account with the card, but I never did until now after several followup and email still I didnt received my NOON VIP accoutn after 2months.

When I called Mashreq, they informed me to check with the Noon VIP team as they are responsible for updating this. But as per Noon VIP team, Mashreq was responsible.

I emailed them, but I haven’t heard back.

17-05-2023

Jeni   United Arab Emirates

Very worst worst worst masreq

Please dont get credit or loan in mashreq. Mostly worst bank.want to close a credit card and paid full amount and also extra amount. They are not closing the card. And no response. Stressed out more. Worst worst. Have to call customer care continuously to close but no use of it. And they making us to not close the card. Very bad and worst

03-05-2023

Sumanth Reddy   India

Dissatisfied client

The worst bank ever I saw in the UAE. Cheating the own Mashreq bank customers with false commitments & false pre-approval statements.

I applied for Credit card and almost one month no reply or any outcome or any status.

30-03-2023

Zhou   Bhutan

Harassing client is their specialty

Not be able to solving the problems, when you visit the brunch for issuing any service, their attitude is very bad, and they used to push you to here and there, their specialty is harassing the clients calling from different numbers, different people even you mentioned you don’t want/ Need any credit card. There was 1000 deduct in my transaction within seven months. They always say I will call you back. I will check and call you back and never do.
It’s really disgusting.

30-03-2023

berna   Philippines

Worst bank not to recommend

worst bank ever, converted all outstanding balance for installment, find out they didnt include over limit charges, your making client stupid.

14-03-2023

Victoria   United Arab Emirates

I wish I could put 0 stars

Horrible customer service. Not following up on their customers. Misleading information from the agents and too many promises – zero delivery. I tried to open my account about a month ago. The agent confirmed that all the info has beef received and no documents are pending, the card will be delivered within 48 hours. In a week I called back, no card, the agent told they don’t have enough docs to open an account.
They don’t reply on the emails. Calling takes too long. I spent so far AED 160 only on calls! They tell you one phrase and put on hold forever hoping the money on a caller’s account will finish.
I asked to connect to the manager – not available.
Asked to call me back – not possible.

Why to invest in this ducking bank after all?

23-01-2023

Walid   United Arab Emirates

Business account

Very slow process to open a business account, application is under review for 2 weeks and nit done yet.
P.s. no loans needeed, just a simple account.

12-01-2023

Karthik Patil   United Arab Emirates

Compliant Resolution

I made a quick remit transfer of XXXXX AED to my country with a beneficiary already existing and literally 8 days now, not credited to the beneficiary account. Beneficiary bank is also an International bank and the worst thing is you call customer care everyday asking for feedback, each customer care representative feeds you with different answers and none is legit. One representative states it’s with the beneficiary bank, another one says it’s under review with us and another one we need to figure it out.
After registering a complaint, it’s been 3 working days and no one has even cald to explain what’s going on. 
It’s a nightmare banking service.

13-12-2022

Frank   United Arab Emirates

Worst Bank

I have accounts in Germany and Spain and now thank god here in UAE account. this bank is an impertinence for the human mind and I have no understanding of that…..I wanted to set up an account shouldn’t be a problem, Zack someone was at the door the next day and had scanned all the documents and taken fingerprints. An account was opened…..well, that’s it, the account hasn’t been opened until today…. I had a real estate sale and wanted to deposit the money. I called several times and was there personally… only empty promises, nothing happened. this bank is light years away from banking and customer service….it just cost me unnecessary time and money….it’s incomprehensible to me how this bank works economically…. zero recommendation…I should have read the reviews first. these speak for themselves.

19-11-2022

Matthew   United Arab Emirates

Mashreq

Words can not describe how terrible Mashreq are. Requested a simple letter form them over 2 weeks ago. I’ve called them over 10 times over the course of this request and still not have an answer. Calimed a made. a loan request with them which is factually incorrect; it took 5 different phone calls to find this out. Made me overpay by 2000 dhs on my credit card, gave me it back and then the next day requested 650 dhs back. Just the wrost. Avoid like the plague.

12-10-2022

Shah Awal khair   Pakistan

Quick Remit Transaction Rejected But Deducted From My Account

Customer services of Mashreq Bank are under zero. I transfered an amount for my family expenses in Pakistan and the transaction rejected by the bank but the amount deducted from my account. I called the helpline and they registered a complaint and promised that the amount would be reversed back in my account within 48 hours. Now its been more than 20 days, i am still waiting this amount to be reversed back in my account. Daily I call helplines and daily customer service agents register a top priority complaint and always there is a zero action on this top priority complaint. Very funny. I again call helpline and they once again start the process from zero by registering a new “”top priority” complaint. And still I am without money and I have wasted a lot of my time chasing this money which is the only fund available to me for my family. No one is seriously rectifying my issue. I am repenting on the day when I was convinced to open an account with Mashreq bank.

15-09-2022

Sree   United Arab Emirates

Credit card cancellation

Have been struggling with them to cancel my card after clearing all my dues ,have spoken to at least 4 customer service agents who hear to your request and promise to cancel the card later you get a message on your registered mail that the card cannot be cancelled as customer is unreachable .They just wait to charge you the annual card charge without cancelling the card .

07-09-2022

tara   United Arab Emirates

wrong information in statements

Horrible! Your statement keep changing. They even deduct a charge supposed to be applied only the next day and if there was not enough balance. But they deducted it one day earlier and the surprising thing is that the date of transaction was showing the next day! That is a fraud!

05-09-2022

Jay   United Arab Emirates

Terrible Service & Terrible Product

The registration process was painful at best and since then I have had nothing but issues and there is absolutely no customer support, none of the phone lines are able to reach a support person you can only contact then via email and that may take weeks for them to come back to you if they even come back at all.

And when you do eventually get someone they are not helpful in the slightest.

I would avoid this bank at all costs as you will do nothing but cause yourself pain and headache.

26-08-2022

Fadi Al Challah   Lebanon

Trust

Mashreq team tend to mess with your account very often. Every once in a while you get deducted amounts for some random reason.

20-08-2022

nino aldren   Philippines

PURCHASES 1 month ago claimed by MERCHANT !

I was debited 300 AED in my Debit card saying that I have made purchases a month ago that was only claimed by merchants now! TO THINK that this is a DEBIT CARD (current acct). The agent said that they have credited me back the money because of no claims and after few days suddenly merchants claim for purchases made last month. THIS IS CRAZY so you will not know your real ACCOUNT balance as the excuse by the agent was this was automatic releasing by machine. :(

19-08-2022

RIYAS BABU   United Arab Emirates

Stealing Money from Debit Card

They have been stolen money from mu debit card AED 4504 since 14-06-2022, Two months over there is no favorable decision from them, Always hiding, No reply mail, No call,
As per their customer team saying rudely GO TO POLICE STATION and GET YOUR MONEY
Their complaint team also very nice, My last conversation with them on 12-08-2022 that time I was Metro, Then she told me I will call back with 30 Minute, Now almost 5 Days no call, Even I send mail no reply from their side
Its Fraud bank, Dont deal with them and Dont suggest to anyone, My experience should not happen to anyone

Now I am filing case against them to get back my money
Such a worse bank, Worse Service I ever deal with my life

17-08-2022

Muhammad Anas Farooq   United Arab Emirates

Lame Excusers

The worst bank service i ever had in my life.
Always close the complaint without giving me any info/update and then at the same time sending email your issue is resolved.

11-08-2022

Olena   Ukraine

Mashreq bank Dubai Internet City experience

I received cheque from my companh and required to get my cash.
From Dubai Mall to Mall of the Emirates I was sent and from Mall Of The Emirates they sent me to this bank. In Dubai Internet city I was waiting 1 hour 15 minutes to reach cashier, while two of them were free all thw time. After I gave my cheque they asked me to wait, ok. Later I went to ask approximate waiting time, cashier said its up to manager, when later I’ve seen manager, approach was, “What do you want? And then yes, you have to wait another hour for approval, maybe more. If you dont want, I can give you your cheque and go. I was shocked, first from the way of talking, second from the time. I mentioed that I’ve been sent already two times and it’s a bit too much time, I’ve heard only, “yes, its like this. Wait or I’ll give and you go”.
Like WHAT? REALLY? You just misusing that I really need to get ky money in this way? How can I be sure that it’s really one hour? I SPENT HALF OF MY DAY JUST TO WAIT FOR THIS SERVICE? Who assign such people to be managers?!
And still I’m waiting. Will see for how many more hours here.

18-07-2022

Rashid   United Arab Emirates

Avoid this bank as much as possible

The only reason I have an account with them is because I do not have the time and energy to visit their branch (God knows if one exists) and get my account closed. It is a totally online bank, almost to the point of being non-existent. I wonder whether somebody even works there because you can never reach a person via phone.
It is a dangerous bank and God Forbid if something goes wrong with your account, you might be just running in circles and never reach a person to help you.

16-07-2022

Sarah   United Arab Emirates

The worst banking experience with Mashreq Bank

2 weeks since i opened my account and still not active, no one can give me a clear answer as all the documents were submitted physically successfully and uploaded online, the customer care representatives blame it on the account activation team and vice versa, they promise to investigate and get back to you and that is a one big fat lie you never get a call back. They even opened for me the wrong type of account other than what i requested!!!! They keep giving empty promises of solving the problem, i dont even know why is this an award winning bank and they keep bragging about having the best online app, if you fail in fulfilling a simple request such as activate a customers account than you deserve the title of the worst banking experience.

04-07-2022

Zhibek   United Arab Emirates

Feedback

Total disappointment. I applied for VIP Noon Mashreq debit card on 17.05and still didn’t get it. After dozens of calls and raising an complain no one contacting me back. Idk what’s the issue it’s been 2 months 044244604 Unreachable at all

04-07-2022

abhijith   United Arab Emirates

disapopointing

I open account almost 1 month ago, but still my account is not active, in application they shows its active but i cant transfer funds or getting funds from other accounts and they are not responding the mails and even calls, very bad experience

21-06-2022

Gregory Ross   United Arab Emirates

Personal Loan Support

Thank you to Mashreq Indira Iyer and all the team at Mashreq for all your help and guidance with the loan application. The personal service and responsive support I’ve received from you and the team have been a real credit to Mashreq.

20-06-2022

AM   United Arab Emirates

Bad Experiance

Nobody needs this bank. The app doesn’t work, e-mails are not answered and nobody answers the phone. Completely useless this bank. You only have trouble. The branch network is also far too small. Customer service does not take place, callbacks are promised, which never take place. If you try to reply to the emails, you will be blocked. I can only confirm the many negative reviews. If you want to annoy a lot and don’t need service, then Mashreq Bank is the place for you.

19-06-2022

Hamad Nasir   United Arab Emirates

money stealing

no customer service. steals money. hard to get in touch with. no one works there.

17-06-2022

P   United Arab Emirates

SCAM

I was just surprised that Mashreq charges a transaction fee if you purchase some through the International site but in AED currency. I booked my flight on Royal Brunei airline from Dubai, and the amount is aed5600. I used my debit card. Upon checking my online banking, I wondered why they deducted an additional 70 (5670). I clarified it with the customer service and was told it’s a transaction fee since it’s an International site. The bank keeps on changing its Terms and Conditions!! I am surprised as I have no time to read the charge schedule. So I guess the cashback is to cover up their charges but all lies!!. You’ll get a cashback on International spending but will be charged twice on their commerce fee. Shame

16-06-2022

Ahmed   United Arab Emirates

the worst customer service ever

I don’t recommend Mashreq Bank to any one,the worst customer service ever,only 2 locations in Dubai where you can meet the customer service agents,you have to wait for at least 1 hour,no seats to wait even.
dealing with customers like they are working for them,bad treatment,no basic customer service at all..

31-05-2022

Samreen |   Verified   United Arab Emirates

Affordable

I called the customer service department to inquire about opening a bank account with this institution. They were quite helpful in supplying me with all of the information I required. It was a rather straightforward and quick procedure. I’m perfectly content!

23-05-2022

Priya P.k   United Arab Emirates

Customer service

I’m more than grateful and happy with the service of Mr Sayed in Mashreq Dubai .People like him creates the good will for banks. I’m leaving this country for good and closing my account was made so easy and helpful . My prayers and blessings to the gold hearted people who works for the bank and for the people .

13-05-2022

Lolla   United Arab Emirates

Scam incompetence

After contacting “these people” to take me off their mail list they simply blocked my email. I have no idea where they got my email address from to send me all the crap they do but they are a bunch of clowns. Bad attitude. Nobody is interested in your poor service so stop bombarding us with your…….. Emails! You are a joke to say the least

13-05-2022

Wejdan Alshaheen   United Arab Emirates

Worst bank in UAE – WORST customer service-Credit Card Issues

Bad customer services, they don’t respond to emails, calls or messages, or even physical visits.
Credit Card issue, they are stealing your money LEGALLY!!!! They make fortune from clients! you don’t know what to pay and why. The client found himself stuck with them for years paying monthly charges for no reason or service. ADVICE: Don’t take their credit card at all.

Debit card issue: I couldn’t withdraw my money from ATM machine or from the branch or even transfer it to any beneficiary!

12-05-2022

Nada   Egypt

Bad service

Since 28/04/2022 I am tying to transfer amount from the application and till now nothing happened.
This bank does not care about the customers and you are the one have to follow up with them till they do them work ..

There is no quality with Mashreq bank .

12-05-2022

Manon Poulain   United Arab Emirates

Worst customer service ever

They say that a bank account takes 1 to 3 business days to be activated. Well, mine is still not activated and it has been 1 month. Many calls and complaints and still nothing. They even close my complaints without resolving it!!!!
I don’t recommend this bank it’s a big waste of time and energy.

09-05-2022

Anastasia   United Arab Emirates

Credit Card Charges

I received a statement sms with date due – amount I should pay, with date stated!
Reminding me I should pay before a specific date and still charges me late amount. Fining me of 420.85aed which I paid and yet again this month when I settled my card second time payment they found a way to fine me 230+vat!
Whats wrong with this bank and sms statement reminders!
I feel cheated and stollen from.

30-04-2022

Anastasia   United Arab Emirates

Credit Card Charges

I received a statement sms with date due – amount I should pay, with date stated!
Reminding me I should pay before a specific date and still charges me late amount. Fining me of 420.85aed which I paid and yet again this month when I settled my card second time payment they found a way to fine me 230+vat!
Whats wrong with this bank and sms statement reminders!
I feel cheated and stollen from.

29-04-2022

Abdul rehman   United Arab Emirates

This bank is doing fraud

8 days back I have made a transaction and still it’s not beed deposited in beneficiary account no will knows whats the issue no one will give any call back no one will reply your E-mails just you have run after them
Not a single staff has any professionalism
Everyday they will say that we will get back to you I swear no is gonna call you

08-04-2022

Abdul Jaleel   United Arab Emirates

Blood Suckers

from Zero balance, they will create an interest and putting fianance charges… never never take their card

02-04-2022

Vanessa   United Kingdom

Bad communication, zero follow up

I have waited 3 months for 1 simple letter. Nobody gets in touch, no one answers the phone (relationship manager) I had a good one before but they changed him, now I have a lady that never answers. Fed up with them, had no choice for a start up business . Would never recommend to anyone… still waiting for the letter. They promised som many time. It’s costing me 1000aed a month to invoice through another company … they don’t care about their customers clearly

17-03-2022

Omar   United Arab Emirates

Worst bank in UAE – WORST customer service

I don’t want to go into detail, after a million calls to mashreq customer service with no clarity whatsoever about my issue, I decided to absorb the extra costs I am paying for my credit card and will close it as soon as I can.
I called their customer service a million times everytime i have to explain my issue, and i never had any call back from them while incurring huge extra charges on credit card. The only call back is from collection department asking me to pay and doesn’t care about my issues.
It is not a client focused bank it actually doesn’t care about people…

02-03-2022

CJ   United Arab Emirates

Worst Bank in the UAE

I’ve been here in the UAE and this is by far the worst bank I’ve seen so far. Based on my experience, they charged me with what they call international conversion fee because they have converted the fees that I made for purchasing an airline ticket. I don’t have any idea about this service and it was not advised to me by the agent who activated my card. Because of this I have told my friends about this experience and they also will cancel their card with them.

27-02-2022

Roudy Harb   United Arab Emirates

worst customer service. Theifs

Fraud, thieves, manipulation, and worst customer service.

24-02-2022

USHA GURNANI   United Arab Emirates

Activating account

We have visited the bank 4 times to activate our account and have not been able to do so because every time we go they ask for more documents which they could ask the first time itself. There is no system of the number calling someone calls your number and u don’t know which desk called. When we asked the person at the reception we were told to go and check at every counter who had called as he could not help. It is totally disorganised. Had decided to buy more Mashreq Millionaires but with this type of service have dropped the idea. Hope someone will look into this.

24-02-2022

Soedesh Baladien   United Arab Emirates

Worst Customer Service

I am calling the helpline / customer service but being stucked in recordings and long loops of waiting then a call center accidentally answered my call and redirected again to a long waiting loop but didn’t got through to some customer representative. I was calling again and again but same response. Worst experience of customer service.

23-02-2022

Soedesh Baladien   United Arab Emirates

Extreme bad available and non-logic voice loops

Via phone, very bad availability.
Website for online banking at least since 2 days not possible.
After almost never ending reaching some one on the phone, he can not help me, connecting to some one else for further support. Coming again in the annoying voice loop.
Currently can give extreme advise to look for another bank if considering to open an account at Mashreq.

22-02-2022

Fiona |   Verified   United Arab Emirates

Exquisite

I phoned the customer support department because I wanted to open a bank account with this bank. They were quite helpful in providing me with all of the necessary information. It was a pretty simple and quick procedure. I’m completely satisfied!

09-02-2022

Andy Dobbins   United Arab Emirates

You have money in the bank but can’t take it out.

Troubles since day 1 mashreq neo biz
1) Bank account doesn’t open on time (1 month)
2) Then suddenly transaction issues saying we didn’t complete documentation (took 1 month to resolve)
3) suddenly bank account closed (after 3 months)
4) have to request to reopen (took 45 days to reopen)
5) tried to cash cheque – after 4 tries and 10 days they day account was responded so cheque will not work
6) raised complaint took 7 days no call back. I had to call myself 5 – 6 times.
7) Relationship managers all in another world – never pick up phone or engaged.

03-02-2022

Shadha |   Verified   United Arab Emirates

Satisfying

I phoned the customer support department because I wanted to open a bank account with this bank. They were quite helpful in providing me with all of the necessary information. It was a pretty simple and quick procedure. I’m completely satisfied!

03-02-2022

María Perez   Greece

Poor service

A simple transaction might take you hours. 6 workers walking around and service takes forever.

24-01-2022

sulfaf   United Arab Emirates

Customer service

they didnt provide any assistance on time and make us to pay more while closing the account. They delay the process as much they can and make us to pay more. ACtually they are not providing any value to customers.Please follow ADCB ,ADIB,DIB Services

18-01-2022

Sahar Palmer   United Arab Emirates

No Human Being to Speak to!

Mashreq Bank claims to be digital and online, yet for more than a week, i am unable to speak to a real person who can actually help. Moreover, all the branches seem to be gradually shutting down, ATM are hardly available nearby; and to speak to anyone you have to make a long trip before anything gets solved. Until now, my problem is not solved. I finally managed to get to speak to a person who was very rude and refused to help!

19-12-2021

Crow |   Verified   United Arab Emirates

Easy process

I wanted to open a bank account at this bank so I contacted the customer service team. They were so helpful as they provided me with all the information regarding the process. It was a very easy and fast process. Totally satisfied!

11-11-2021

Montero |   Verified   United Arab Emirates

Amazing services

I would always love to recommend this bank. As their customer service team is so professional and the services provided by the bank are amazing.

27-10-2021

Jermaine |   Verified   United Arab Emirates

Helpful team!

I really loved my experience with Mashreq bank as I wanted to know more information about the documents required if I needed a loan. The customer service there helped me a lot and provided all the information I needed to know!

07-06-2021

Alessio |   Verified   United Arab Emirates

Easy problem solving

I had a problem while opening my bank account because I waited so long for the account opening and nothing happened. When I contacted them, they apologized for the delay and asked me to wait for 10 minutes. Just 5 minutes later, the problem was solved and my account was opened successfully! Highly recommended.

20-04-2021