Nader   Egypt

Unprofessional staff & bad quality

Unprofessional staff , as we are regular customer for more than one year , yesterday the staff was so Rude , they apply Minimum charge suddenly without mentioning this at the menu, the hospitality is bery poor,
Bad quality of specially the drinks

30-08-2026

Mina Shawky   Egypt

Unprofessional treatment

We have been regular customers at this cafe for more than a year, so today’s experience was honestly very disappointing.

First, we were suddenly told about a AED 50 minimum charge, even though this was not mentioned anywhere on the menu.

The issue is not the AED 50 itself. In fact, there are many times when we spend much more than AED 50 per person. The problem is the way it was handled. It felt like we were being told, “Pay the AED 50 minimum or leave,” rather than being treated with basic hospitality and respect. The minimum charge also seems to depend on the order each time, which makes the policy even more confusing.

Unfortunately, the lack of hospitality continued throughout our visit. We placed our order, but no one came to properly serve us, check on our table, or clear the empty plates and glasses. We had to sit with empty dishes and cups, with no attention from the staff. This is not the level of service you would expect from a place where you have been a regular customer for more than a year.

Even more concerning was the safety issue in the kids’ area. A friend’s little girl fell from a slide that is more than 2 meters high, and there was no proper safety railing or adequate protection around it. This is extremely dangerous and something the management should take seriously before a child gets seriously injured.

On top of all that, the quality of both the food and drinks was very poor compared to our previous experiences. The drinks were especially disappointing, and the overall food quality was nowhere near what we used to get.

After being regular customers for over a year, we expected much better. Sadly, today’s experience was disappointing on every level — transparency, safety, food quality, service, and hospitality.

I genuinely hope the management takes this feedback seriously, because this is not the experience we used to have at this restaurant.

30-08-2026

Jihad   Lebanon

Service

Thank you for Tarek who helped us to have the best experience lunch. Keep it up

16-08-2025