Habeeb mohamed   India

Midhun cashier rude person

Al Barsha lulu mall today the cashier named midhun made me sad. You have hired a person who doesn’t even know how to show respect to the customer. He insulted me with inappropriate words. He should be taught a proper lesson. Otherwise I will post this post on Facebook. His name is midhun chaseir and he works in the afternoon..

24-04-2023

Kumar babu   Singapore

I bought a TV past week and I have been chasing them for the past 2 days and no response yet

I bought a TV last week and I have been chasing them for a past two days and no response yet. It’s a very bad customer service from lulu and I didn’t recommended buying products from them.

01-04-2023

Anderson Shah   British Indian Ocean Territory

Where the world is cheated

Lulu where the world comes to get cheated!!!!
The cheak out girls at lulu always steal 15 to 20 fils from customers. I have been observing this precise for a long time. If your bill is 50.55 dhs and you give 100 you will get 49.75. This happens to me all the time, for their 5 fils they will give you 20 files short. Imagine if this happens to 500 customers in a day on a single counter its a gain of 100 dhs for a cashier that makes it 2500 to 3000 a month.. I have decided not to buy anything from lulu hence forth. Inflation is already through the roof and a feeling of being cheated in a broad daylight is totally unacceptable. Those who can boycott lulu.. Let them know that we customers are not fools. 😠😠😠

24-02-2023

madushi   Sri Lanka

Rude to the customer

i was in DIP opp NMC LuLu Hypermarket, Time: 7.30 pm – 16/02/2023
I went to buy the garlic paste and Houmous. one of your staff Name – Manpreet Lady, how she rude to me when asked her to not give the used container ( mean she issue it to someone and back to the same station with a billing tag. she was screaming at front of other customers and saying if you want to buy take this otherwise go. then I complained to the night supervisor and manager. when they came she pointed her finger and told me to go anywhere and complained I don’t care, that time those in charge are present. even your manager cannot control her. the manager said to stop talking still she continued saying I don’t care. this is so rude and bad and all the customers standing and watching her.
last 30 years as per my experience and the way this lady behave and her bad attitude, I have never seen any other LULU. simply night manager saying we have new staff and they don’t care and have no commitment. this is not the answer.

17-02-2023

Safer Sunny   India

Delivers a damaged good

I had ordered LG TV 55″, they delivered after two days with broken screen. When i went back to return they said they do not gaurantee screen damages, so they can not accept a return or replacement. I tried to talk to the manager, but he was very unprofessional in talking and he did not listen to my complain.

14-11-2022

Safer Sunny   United Arab Emirates

Delivers a damaged good

I ordered a TV in promotion (which had eventually higher price then market), they delivered on the next day. As I was at office I could not check the TV at the time of delivered. I open the box later to check and I found the screen was totally broken. I went to the near by lulu market from where I ordered. They say that I have received the order and they do not guarantee the screen so could not be returned or replaced. Tried to talk to the manager, unprofessnal experience, they do not listen your complain.

14-11-2022

Tatia   Georgia

Lowes quality

This one I bought this in lulu market near emirates mall just one time I wear it and this is the result.Shame on you.

18-10-2022

Nisha   United Arab Emirates

Late delivery and o accountability

They accept a delivery slot but when I approached the customer care team 4 an update I receive an email stating delay delivery and will be updated in 12-24hours.. like seriously!!! Y accept orders if it cannot be delivered on time.. either ways the order wasn’t delivered last night – no1 contacted me n i tried the customer center on 3 diff occassions last night – once throughphone n twice on chat.. anyway I receive an email today morn and they have the cheek to tell me they tried reaching me bt could not get through. I have no calls frm them, except my calls tryin 2 reach them. Absolute liars n the worst service ever. Pls shop from carrefour or literally any other supermkt/hypermarket… I’ve only faced this issue with lulu n it’s the 2nd instance

21-09-2022

shuaib ali   United Arab Emirates

They sell items that are not available on the online store!!

For the third time in a row, I order a food item and pay 58 dirhams, they withdraw the amount and then after minutes they send a message that the purchase has been canceled due to the lack of the commodity!! Then they do not return the paid money. The process has already been repeated and the money has not been returned, despite my filing a complaint with Consumer Protection in Dubai. I do not recommend dealing with them, especially the miserable online store.

09-09-2022

Zee   United Arab Emirates

Late delivery and overcharging of plastic bags

It took them 3 hours and 15 minute to deliver my item.no one inform me about the late delivery.

Delivery guy gave me an attitude and cso are not helpful

Charged me 10 dirham for 7 plastics bags..outrageous!!!

A plastic bag cost 0.25 fills,they have been overcharging me for a month.i opted for delivery as i have no option to buy grocery in person.
What a rip off

08-09-2022

Adil Abdul   United Arab Emirates

Fake listing online lie about product

I bought tv twice from them bioth time charged my credit and said product no available then kept saying refund will be give in 7 days. Very unfair company.

01-09-2022

Rach   United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

16-07-2022

Rach   United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

16-07-2022

HARITHA SUNNY   United Arab Emirates

Great product with amazing Benifits

Best hygiene product for women’s. Must have in women’s handbag.
Be safe with pee safe.
Travel friendly
Deodorizing smell
Ensuring the hygiene
Dries off quickly
Easy to use
And I’ll repurchase

12-07-2022

Deepak   United Arab Emirates

About service

I have purchased the LG tv 65” from LuLu Hypermarket Al Nadha branch Sharjah.They have promised that after the bill generated with in 48hrs LG Team will come to home and they will install the Tv with wall bracket and installation ,that is totally free.Now I am waiting for them even though time has passed.
If still lulu team has confused they can contact on 0521818292

05-07-2022

Maria   United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

16-03-2022

Maria   United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

16-03-2022

Elvis   United Arab Emirates

Customer voucher oriented program

Hi this supermarket while CUSTOMERS VOUCHER ORIENTED PROGRAM is not correct, stop this system or practice if I do buy from supermarket items of DHS 206/‐ You give the customer a voucher of DHS 100/‐ it’s of BABYLISS Coupon of DHS 100/‐ off on BABYLISS Crimper of that particular item I do not want that item do a program where it will help you and the customers but its only good for lulu supermarket not for customers that have supported you in to build Ur chain group of supermarkets n its branches see that you give Dhs 100/‐ vouchers for what ever the customers want to buy so that it’s good for all the customers of LULU

05-02-2022

Dr SHIPRA RAI   United Arab Emirates

Spoilt food

This is to bring to the attention of evryone. Lulu hypermarket sells rotten , spoilt food. I ve had multiple bad experiences with them. Never going back. I have attached a picture of a pack of dates i got from them last week. It had insects and worms in them. The govt needs to take strict action. I had also bought fish which was old, Watermelon that i had to throw out the next day since it tasted spoilt, biryani that had spoilt smell. Never again

29-01-2022

Angelina   United Arab Emirates

Bad experience

I got a laptop from here with a warranty but it turned out to have multiple problems. I went back and they refused to exchange it with a new one or give me a refund even though on the warranty it states I can return it. I had to get in a fight with multiple employees and show them the warranty in order to finally recieve a new one.
Bad customer service.

26-12-2021

Sana |   Verified   United Arab Emirates

Fantastic

This fantastic hypermarket is where I get my monthly groceries. I went to a few other hypermarkets, but their food wasn’t as fresh and their pricing were much more than this one. As it always does, it provides excellent things at reasonable pricing.

29-09-2021

Fatima |   Verified   United Arab Emirates

Satisfying

This has always been my favorite hypermarket; when I first moved to the UAE, I purchased all of my kitchen items from them. It is ideal for monthly and weekly food, and the prices are affordable.

27-09-2021

Miura |   Verified   United Arab Emirates

Great prices!

I got my monthly groceries from this amazing hypermarket. I tried more than one other hypermarket but their food wasn’t that fresh and their prices were very high, unlike this hypermarket. As it is always offering perfect products and at great prices.

03-05-2021

Marina |   Verified   United Arab Emirates

Satisfied

This is all time my favorite Hypermarket, when I came to UAE, I have bought all the kitchen accessories from here, it is best for monthly and weekly groceries and their prices are reasonable.

26-04-2021