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Customer Experience

Customer Experience

323 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Convenient Excellent Fast Honest Reliable Clean Affordable
Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Misleading Rude Terrible Unpleasant Unprofessional Unreliable Expensive Not Client-oriented Repulsive

Excellent

29%

Great

0%

Average

0%

Poor

0%

Bad

71%

Description

LuLu Hypermarket, the retail division of the multidimensional and multinational LuLu Group International has always been known as a trend setter of the retail industry in the region. Today, LuLu symbolizes quality retailing with 207 stores and is immensely popular with the discerning shoppers across the Gulf region.

With its pleasant and novel variation from the usual supermarkets, LuLu offers an ultra-modern shopping ambience by integrating all conceivable needs of the consumers under one roof. LuLu Hypermarkets have extensively laid out counters, sprawling parking spaces, play areas for children, food court, money exchange and bank counters besides a panoply of international and regional brands aptly justifying its tagline, 'LuLu, where the world comes to shop'.

LuLu Hypermarkets not only dot the cities of the UAE but have become the most preferred shopping destinations in GCC, Egypt, India,Indonesia and Malaysia.

Products and Services
  • Hypermarket
Location

LuLu Hypermarket - Al Barsha - Umm Suqeim Street - Dubai - United Arab Emirates

Contact Details
  • https://www.luluhypermarket.com/
  • +97142988850
  • [email protected]
  • Umm Suqeim St Al Barsha 1 Dubai United Arab Emirates
  • Al Barsha 1
  • Dubai (UAE)
Social Networks
Additional Info

Many other branches across Dubai.

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Reviews
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Latest Reviews
Nisha
  United Arab Emirates

Late delivery and o accountability

They accept a delivery slot but when I approached the customer care team 4 an update I receive an email stating delay delivery and will be updated in 12-24hours.. like seriously!!! Y accept orders if it cannot be delivered on time.. either ways the order wasn’t delivered last night – no1 contacted me n i tried the customer center on 3 diff occassions last night – once throughphone n twice on chat.. anyway I receive an email today morn and they have the cheek to tell me they tried reaching me bt could not get through. I have no calls frm them, except my calls tryin 2 reach them. Absolute liars n the worst service ever. Pls shop from carrefour or literally any other supermkt/hypermarket… I’ve only faced this issue with lulu n it’s the 2nd instance

ADVANTAGESDISADVANTAGES

Disappointing





21-09-2022

shuaib ali
  United Arab Emirates

They sell items that are not available on the online store!!

For the third time in a row, I order a food item and pay 58 dirhams, they withdraw the amount and then after minutes they send a message that the purchase has been canceled due to the lack of the commodity!! Then they do not return the paid money. The process has already been repeated and the money has not been returned, despite my filing a complaint with Consumer Protection in Dubai. I do not recommend dealing with them, especially the miserable online store.

ADVANTAGESDISADVANTAGES

Terrible


09-09-2022

Zee
  United Arab Emirates

Late delivery and overcharging of plastic bags

It took them 3 hours and 15 minute to deliver my item.no one inform me about the late delivery.

Delivery guy gave me an attitude and cso are not helpful

Charged me 10 dirham for 7 plastics bags..outrageous!!!

A plastic bag cost 0.25 fills,they have been overcharging me for a month.i opted for delivery as i have no option to buy grocery in person.
What a rip off

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented Repulsive


08-09-2022

Adil Abdul
  United Arab Emirates

Fake listing online lie about product

I bought tv twice from them bioth time charged my credit and said product no available then kept saying refund will be give in 7 days. Very unfair company.

ADVANTAGESDISADVANTAGES

Disappointing


01-09-2022

Rach
  United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

ADVANTAGESDISADVANTAGES

Dangerous Dirty Unprofessional Expensive






16-07-2022

Rach
  United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

ADVANTAGESDISADVANTAGES

Dangerous Dirty Unprofessional Expensive






16-07-2022

HARITHA SUNNY
  United Arab Emirates

Great product with amazing Benifits

Best hygiene product for women’s. Must have in women’s handbag.
Be safe with pee safe.
Travel friendly
Deodorizing smell
Ensuring the hygiene
Dries off quickly
Easy to use
And I’ll repurchase

ADVANTAGESDISADVANTAGES

Amazing Convenient Clean Affordable



12-07-2022

Deepak
  United Arab Emirates

About service

I have purchased the LG tv 65” from LuLu Hypermarket Al Nadha branch Sharjah.They have promised that after the bill generated with in 48hrs LG Team will come to home and they will install the Tv with wall bracket and installation ,that is totally free.Now I am waiting for them even though time has passed.
If still lulu team has confused they can contact on 0521818292

ADVANTAGESDISADVANTAGES

Dishonest Horrible Misleading Rude Unpleasant Unprofessional


05-07-2022

Maria
  United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

ADVANTAGESDISADVANTAGES

Terrible



16-03-2022

Maria
  United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

ADVANTAGESDISADVANTAGES

Terrible



16-03-2022

Elvis
  United Arab Emirates

Customer voucher oriented program

Hi this supermarket while CUSTOMERS VOUCHER ORIENTED PROGRAM is not correct, stop this system or practice if I do buy from supermarket items of DHS 206/‐ You give the customer a voucher of DHS 100/‐ it’s of BABYLISS Coupon of DHS 100/‐ off on BABYLISS Crimper of that particular item I do not want that item do a program where it will help you and the customers but its only good for lulu supermarket not for customers that have supported you in to build Ur chain group of supermarkets n its branches see that you give Dhs 100/‐ vouchers for what ever the customers want to buy so that it’s good for all the customers of LULU

ADVANTAGESDISADVANTAGES

Expensive




05-02-2022

Dr SHIPRA RAI
  United Arab Emirates

Spoilt food

This is to bring to the attention of evryone. Lulu hypermarket sells rotten , spoilt food. I ve had multiple bad experiences with them. Never going back. I have attached a picture of a pack of dates i got from them last week. It had insects and worms in them. The govt needs to take strict action. I had also bought fish which was old, Watermelon that i had to throw out the next day since it tasted spoilt, biryani that had spoilt smell. Never again

ADVANTAGESDISADVANTAGES

Repulsive



29-01-2022

Angelina
  United Arab Emirates

Bad experience

I got a laptop from here with a warranty but it turned out to have multiple problems. I went back and they refused to exchange it with a new one or give me a refund even though on the warranty it states I can return it. I had to get in a fight with multiple employees and show them the warranty in order to finally recieve a new one.
Bad customer service.

ADVANTAGESDISADVANTAGES


26-12-2021

Sana |   Verified
  United Arab Emirates

Fantastic

This fantastic hypermarket is where I get my monthly groceries. I went to a few other hypermarkets, but their food wasn’t as fresh and their pricing were much more than this one. As it always does, it provides excellent things at reasonable pricing.

ADVANTAGESDISADVANTAGES

Fast Affordable


29-09-2021

Fatima |   Verified
  United Arab Emirates

Satisfying

This has always been my favorite hypermarket; when I first moved to the UAE, I purchased all of my kitchen items from them. It is ideal for monthly and weekly food, and the prices are affordable.

ADVANTAGESDISADVANTAGES

Advisable Honest


27-09-2021

Miura |   Verified
  United Arab Emirates

Great prices!

I got my monthly groceries from this amazing hypermarket. I tried more than one other hypermarket but their food wasn’t that fresh and their prices were very high, unlike this hypermarket. As it is always offering perfect products and at great prices.

ADVANTAGESDISADVANTAGES

Reliable Affordable


03-05-2021

Marina |   Verified
  United Arab Emirates

Satisfied

This is all time my favorite Hypermarket, when I came to UAE, I have bought all the kitchen accessories from here, it is best for monthly and weekly groceries and their prices are reasonable.

ADVANTAGESDISADVANTAGES

Advisable Convenient Excellent


26-04-2021

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Reviews
Nisha
  United Arab Emirates

Late delivery and o accountability

They accept a delivery slot but when I approached the customer care team 4 an update I receive an email stating delay delivery and will be updated in 12-24hours.. like seriously!!! Y accept orders if it cannot be delivered on time.. either ways the order wasn’t delivered last night – no1 contacted me n i tried the customer center on 3 diff occassions last night – once throughphone n twice on chat.. anyway I receive an email today morn and they have the cheek to tell me they tried reaching me bt could not get through. I have no calls frm them, except my calls tryin 2 reach them. Absolute liars n the worst service ever. Pls shop from carrefour or literally any other supermkt/hypermarket… I’ve only faced this issue with lulu n it’s the 2nd instance

ADVANTAGESDISADVANTAGES

Disappointing





21-09-2022

shuaib ali
  United Arab Emirates

They sell items that are not available on the online store!!

For the third time in a row, I order a food item and pay 58 dirhams, they withdraw the amount and then after minutes they send a message that the purchase has been canceled due to the lack of the commodity!! Then they do not return the paid money. The process has already been repeated and the money has not been returned, despite my filing a complaint with Consumer Protection in Dubai. I do not recommend dealing with them, especially the miserable online store.

ADVANTAGESDISADVANTAGES

Terrible


09-09-2022

Zee
  United Arab Emirates

Late delivery and overcharging of plastic bags

It took them 3 hours and 15 minute to deliver my item.no one inform me about the late delivery.

Delivery guy gave me an attitude and cso are not helpful

Charged me 10 dirham for 7 plastics bags..outrageous!!!

A plastic bag cost 0.25 fills,they have been overcharging me for a month.i opted for delivery as i have no option to buy grocery in person.
What a rip off

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented Repulsive


08-09-2022

Adil Abdul
  United Arab Emirates

Fake listing online lie about product

I bought tv twice from them bioth time charged my credit and said product no available then kept saying refund will be give in 7 days. Very unfair company.

ADVANTAGESDISADVANTAGES

Disappointing


01-09-2022

Rach
  United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

ADVANTAGESDISADVANTAGES

Dangerous Dirty Unprofessional Expensive






16-07-2022

Rach
  United Arab Emirates

Bought old rotten meat and vegetables multiple times

Sadly the Lulu Al Warqa branch is one of the dirtiest most unclean branches I’ve come across. being almost 9 months pregnant I’ve gotten very sick from their salmon which was rotten. For 3 days I was in a terrible state from their fish. I also bought steak before which I didn’t cook as soon as I opened it the smell almost made me throw up. And their vegetables are terribly rotten and old. They honestly shouldn’t be allowed to continue operating with these standards take a look at the strawberries I came across today. Made a formal complaint to the municipality as this would have been the 4th encounter with this same branch! You can not serve rotting vegetables and rotten meat to customers you will make them very sick!

ADVANTAGESDISADVANTAGES

Dangerous Dirty Unprofessional Expensive






16-07-2022

HARITHA SUNNY
  United Arab Emirates

Great product with amazing Benifits

Best hygiene product for women’s. Must have in women’s handbag.
Be safe with pee safe.
Travel friendly
Deodorizing smell
Ensuring the hygiene
Dries off quickly
Easy to use
And I’ll repurchase

ADVANTAGESDISADVANTAGES

Amazing Convenient Clean Affordable



12-07-2022

Deepak
  United Arab Emirates

About service

I have purchased the LG tv 65” from LuLu Hypermarket Al Nadha branch Sharjah.They have promised that after the bill generated with in 48hrs LG Team will come to home and they will install the Tv with wall bracket and installation ,that is totally free.Now I am waiting for them even though time has passed.
If still lulu team has confused they can contact on 0521818292

ADVANTAGESDISADVANTAGES

Dishonest Horrible Misleading Rude Unpleasant Unprofessional


05-07-2022

Maria
  United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

ADVANTAGESDISADVANTAGES

Terrible



16-03-2022

Maria
  United Arab Emirates

Mold in food

Greetings!

Yesterday evening we bought eclairs in Lulu brunch in Al Barsha-Um Suqeim .
I decided to look inside my eclair and saw mold! I’m pregnant, hopefully didn’t eat these.
How to be with this absolutely awful situation?!

Why your stuff doesn’t check the food before selling it? Your shops don’t have food controllers?
Photos included.
Maria

ADVANTAGESDISADVANTAGES

Terrible



16-03-2022

Elvis
  United Arab Emirates

Customer voucher oriented program

Hi this supermarket while CUSTOMERS VOUCHER ORIENTED PROGRAM is not correct, stop this system or practice if I do buy from supermarket items of DHS 206/‐ You give the customer a voucher of DHS 100/‐ it’s of BABYLISS Coupon of DHS 100/‐ off on BABYLISS Crimper of that particular item I do not want that item do a program where it will help you and the customers but its only good for lulu supermarket not for customers that have supported you in to build Ur chain group of supermarkets n its branches see that you give Dhs 100/‐ vouchers for what ever the customers want to buy so that it’s good for all the customers of LULU

ADVANTAGESDISADVANTAGES

Expensive




05-02-2022

Dr SHIPRA RAI
  United Arab Emirates

Spoilt food

This is to bring to the attention of evryone. Lulu hypermarket sells rotten , spoilt food. I ve had multiple bad experiences with them. Never going back. I have attached a picture of a pack of dates i got from them last week. It had insects and worms in them. The govt needs to take strict action. I had also bought fish which was old, Watermelon that i had to throw out the next day since it tasted spoilt, biryani that had spoilt smell. Never again

ADVANTAGESDISADVANTAGES

Repulsive



29-01-2022

Angelina
  United Arab Emirates

Bad experience

I got a laptop from here with a warranty but it turned out to have multiple problems. I went back and they refused to exchange it with a new one or give me a refund even though on the warranty it states I can return it. I had to get in a fight with multiple employees and show them the warranty in order to finally recieve a new one.
Bad customer service.

ADVANTAGESDISADVANTAGES


26-12-2021

Sana |   Verified
  United Arab Emirates

Fantastic

This fantastic hypermarket is where I get my monthly groceries. I went to a few other hypermarkets, but their food wasn’t as fresh and their pricing were much more than this one. As it always does, it provides excellent things at reasonable pricing.

ADVANTAGESDISADVANTAGES

Fast Affordable


29-09-2021

Fatima |   Verified
  United Arab Emirates

Satisfying

This has always been my favorite hypermarket; when I first moved to the UAE, I purchased all of my kitchen items from them. It is ideal for monthly and weekly food, and the prices are affordable.

ADVANTAGESDISADVANTAGES

Advisable Honest


27-09-2021

Miura |   Verified
  United Arab Emirates

Great prices!

I got my monthly groceries from this amazing hypermarket. I tried more than one other hypermarket but their food wasn’t that fresh and their prices were very high, unlike this hypermarket. As it is always offering perfect products and at great prices.

ADVANTAGESDISADVANTAGES

Reliable Affordable


03-05-2021

Marina |   Verified
  United Arab Emirates

Satisfied

This is all time my favorite Hypermarket, when I came to UAE, I have bought all the kitchen accessories from here, it is best for monthly and weekly groceries and their prices are reasonable.

ADVANTAGESDISADVANTAGES

Advisable Convenient Excellent


26-04-2021

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