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Customer Experience

Customer Experience

357 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

35%

Great

18%

Average

0%

Poor

6%

Bad

41%

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Description

LuLu International Exchange LLC (LuLuEx) is a reputed global foreign exchange and money remittance enterprise that serves banking institutions, business houses, local and international corporations as well as individuals. Our services are designed to facilitate secure and instant financial transactions through digitized state-of-the-art systems that deliver flexibility, reliability, and transparency. Liaising with licensed partners across the globe, we help you get the best rate for your currency.
Established in 2008 by Mr. Yusuff Ali M.A, under the patronage of His Highness Sheikh Saeed Bin Zayed Al Nahyan, LuLuEx has its global headquarters in Abu Dhabi and operates across several GCC countries such as Oman, Kuwait, Qatar, Bahrain as well as India, Bangladesh and Philippines.
Driven by industry recognition as a valuable service provider, our corporate expansion plans include establishing a wider global footprint. This includes incorporating liaison offices and financial centers in the Asia Pacific, Africa and Europe regions as well as in Saudi Arabia.

Products and Services
  • Remittances
  • Currency Exchange
  • Wage & Salary Administration
  • Value Added Services
  • LuLu Gold Card Import
  • Export Currencies
Contact Details
  • https://luluexchange.com/
  • +97144504900
  • [email protected]
  • LuLu International Exchange Head Office Level 9, Bayswater Tower, Burj Khalifa Community, Business Bay Dubai United Arab Emirates
  • Business Bay
  • Dubai (UAE)
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Reviews

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Latest Reviews
Asif
  United Arab Emirates

International transfer

I did international transfered through app which says within 20Min it will hit my Account in India . Although LULU has deducted money from my account sending the transfer receipt. it not almost a day the amount is still not reached. While contacting call center on phone and holding it for so long always get :agent is busy ” no body cares to contact even i tried thier chat center i receive the same message that ‘agent will connect shortly”

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional



05-10-2026

Priscilla Rhea
  United States

How I was able to recover my money back.

I invested $17,500 with a company that claimed to provide trading signals. They showed convincing videos and profit screenshots, which led me to trust them. Unfortunately, I later realized it was a fake broker. After receiving my money, they stopped responding, leaving me very worried. I shared my experience with a friend, who introduced me to Mrs. Melissa Gilbert. With her help, I was able to recover my lost funds, including the expected profits. I’m truly grateful for their support and assistance. If you’re facing a similar situation or having trouble withdrawing your funds, you can reach out: Email: melissagilbert601 @ gmail.com WhatsApp: +44 =(77=8) 22=7=60=32

ADVANTAGESDISADVANTAGES

Disappointing


01-04-2026

global exchange
  United Arab Emirates

Send Money to India from UAE

When opting for money transfer from UAE to India with Global Exchange, the process is fast, secure and stress-free. Mutliple ways to transfer funds safely, regardless of whether you desire to send money to family or friends or business purposes.

ADVANTAGESDISADVANTAGES


16-01-2026

Hafiz Zaeem Awan
  United Arab Emirates

⚠️ Warning: Misleading Exchange Rate

⚠️ Warning: Misleading Exchange Rate

Be very careful using the LuLu Exchange app.

When I sent AED 9,000, the app showed the receiver would get PKR 693,000, but after the transfer only PKR 683,461 was received. The exchange rate was changed after confirmation without clear notice.

Customer support closed my complaint without explaining the missing amount. This is misleading and unfair, especially for people who trust the shown rate.

Always take screenshots and double-check before sending money.

ADVANTAGESDISADVANTAGES

Dishonest




25-12-2025

Aok Larry
  Australia

HOW TO RECOVER MONEY LOST TO A SCAM.

**Recover Your Lost Funds with Expert Assistance from BSB Forensic!**

Have you fallen victim to fraudulent activities involving a company, broker, or account manager? Don’t lose hope! BSB Forensic specializes in helping individuals like you recover lost funds through thorough investigations and expert financial recovery strategies.

I personally recommend their trusted services. They successfully assisted me in recovering my lost funds, and I’m confident they can help you too!

**Start Your Recovery Process Today!**

For more information, visit [BsbForensic. com] Don’t wait—take the first step towards reclaiming your financial peace of mind!

ADVANTAGESDISADVANTAGES

Advisable

Awkward



23-05-2025

NA
  United Arab Emirates

Customer service handling

Unsatisfied customers service droping the phone line while client is talking. Unattentive and not listening to the customer queries first

ADVANTAGESDISADVANTAGES

Awkward Inattentive Incompetent Misleading Rude Unpleasant Unprofessional Unreliable Not Client-oriented Repulsive


04-03-2025

Edson Bitakome
  Uganda

Mr Asuman .

Mr Asuman of lulu from uganda ,he a professional worker, you can’t reach out to him while having a problem and he fails to handle it. Actually he has now helped me twice. Dear Lulu train all your worker’s to be professional like Mr Asuman. He’s doing a great job.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


28-08-2024

Melvis Furtado
  United Arab Emirates

Inr exchange

I just went to lulu exchange inside lulu stadium mall and asked for 50000 inr rate they gave me 21.55 aed when I check with other competitor it was 70 aed higher in the total cost of 2320 aed when I asked they are reducing 45 aed which shows how unprofessional they are. I would strongly not recommend lulu & go to other exchange

ADVANTAGESDISADVANTAGES

Incompetent Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


25-12-2023

Zahir Mahmood
  United Arab Emirates

2 failed transactions without refund in over 7 days

Lulu is by itself much slower than ansari even in cash transactions.

Secondly, the systems are poorly designed whether for transactions or customer service.

If your transaction goes through and money is deducted, it may still not go through at all. Eventually you’ll need to waste your time going to a branch for a refund ( ansari does immediate refund to card). This too after days of talking to lulu to get the refund. (What a waste of time)

Secondly? Even through the app, it’s all chatbots that need all your info everytime. Even then the OTPs they send will not work.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent


26-08-2023

Ian
  Kenya

teller

I visited lulu exchange today and i greated the teller to be specific his name is Ahmed ali, and i asked about the rate.To my suprise he totally disregarded my question and proceeded to ask me how much money i would be sending.Only to realize that after the transaction he sent the wrong amount of money.When i came back to ask if there is anyway they would block the transaction i was brached off.I think you should change on how you approach your customers.

ADVANTAGESDISADVANTAGES

Incompetent


28-02-2023

Manohari
  Nepal

I have request them to send through eastern union but they send thru RIA

I have requested send money thru western union. They send money thru. RIA service. Receiver location was on kalimpong.
Branch manager is not able to guide proper location from where to pick up. An he is only talking about his policy. Which I don’t care such policy as customer my concern was only cash pick up by receiver on time. This un expected trouble face by my wife holding 6 month baby. She was just visitors.

ADVANTAGESDISADVANTAGES

Fraudulent Inattentive Messy Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive


13-10-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

It was a delight to interact with them and enroll in their programs because their general insurance coverage was clear and dependable.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


23-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

Their general insurance coverage was straightforward and dependable, and it was a pleasure to work with them and enroll in their programs.

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Cana |   Verified
  United Arab Emirates

Exemplary

Their general insurance coverage was simple and dependable, and it was a pleasure to use their services and enroll in their programs.

ADVANTAGESDISADVANTAGES

Optimal Clean


09-02-2022

Dinni |   Verified
  United Arab Emirates

Exquisite

This group came highly recommended by one of my Dubai-based friends, so I decided to give it a try. In less than three minutes, they were able to swap the money!! It was incredibly quick and easy.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Shamim |   Verified
  United Kingdom

Good

I needed to exchange some money from EUR to AED while on vacation in the UAE a few days ago. This group was recommended to me by one of my Dubai-based friends, so I gave it a shot. They were able to exchange the money in under 3 minutes!! It was extremely quick and convenient.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


03-02-2022

Juraj |   Verified
  Germany

The fastest exchange!

When I was on a vacation in the UAE a few days ago, I wanted to exchange an amount of money from EUR to AED. One of my friends living in Dubai suggested this organization for me so I tried it. They exchanged the money within less than 3 minutes!! Very fast and really convenient.

ADVANTAGESDISADVANTAGES

Excellent Fast


22-04-2021

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Reviews
Asif
  United Arab Emirates

International transfer

I did international transfered through app which says within 20Min it will hit my Account in India . Although LULU has deducted money from my account sending the transfer receipt. it not almost a day the amount is still not reached. While contacting call center on phone and holding it for so long always get :agent is busy ” no body cares to contact even i tried thier chat center i receive the same message that ‘agent will connect shortly”

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional



05-10-2026

Priscilla Rhea
  United States

How I was able to recover my money back.

I invested $17,500 with a company that claimed to provide trading signals. They showed convincing videos and profit screenshots, which led me to trust them. Unfortunately, I later realized it was a fake broker. After receiving my money, they stopped responding, leaving me very worried. I shared my experience with a friend, who introduced me to Mrs. Melissa Gilbert. With her help, I was able to recover my lost funds, including the expected profits. I’m truly grateful for their support and assistance. If you’re facing a similar situation or having trouble withdrawing your funds, you can reach out: Email: melissagilbert601 @ gmail.com WhatsApp: +44 =(77=8) 22=7=60=32

ADVANTAGESDISADVANTAGES

Disappointing


01-04-2026

global exchange
  United Arab Emirates

Send Money to India from UAE

When opting for money transfer from UAE to India with Global Exchange, the process is fast, secure and stress-free. Mutliple ways to transfer funds safely, regardless of whether you desire to send money to family or friends or business purposes.

ADVANTAGESDISADVANTAGES


16-01-2026

Hafiz Zaeem Awan
  United Arab Emirates

⚠️ Warning: Misleading Exchange Rate

⚠️ Warning: Misleading Exchange Rate

Be very careful using the LuLu Exchange app.

When I sent AED 9,000, the app showed the receiver would get PKR 693,000, but after the transfer only PKR 683,461 was received. The exchange rate was changed after confirmation without clear notice.

Customer support closed my complaint without explaining the missing amount. This is misleading and unfair, especially for people who trust the shown rate.

Always take screenshots and double-check before sending money.

ADVANTAGESDISADVANTAGES

Dishonest




25-12-2025

Aok Larry
  Australia

HOW TO RECOVER MONEY LOST TO A SCAM.

**Recover Your Lost Funds with Expert Assistance from BSB Forensic!**

Have you fallen victim to fraudulent activities involving a company, broker, or account manager? Don’t lose hope! BSB Forensic specializes in helping individuals like you recover lost funds through thorough investigations and expert financial recovery strategies.

I personally recommend their trusted services. They successfully assisted me in recovering my lost funds, and I’m confident they can help you too!

**Start Your Recovery Process Today!**

For more information, visit [BsbForensic. com] Don’t wait—take the first step towards reclaiming your financial peace of mind!

ADVANTAGESDISADVANTAGES

Advisable

Awkward



23-05-2025

NA
  United Arab Emirates

Customer service handling

Unsatisfied customers service droping the phone line while client is talking. Unattentive and not listening to the customer queries first

ADVANTAGESDISADVANTAGES

Awkward Inattentive Incompetent Misleading Rude Unpleasant Unprofessional Unreliable Not Client-oriented Repulsive


04-03-2025

Edson Bitakome
  Uganda

Mr Asuman .

Mr Asuman of lulu from uganda ,he a professional worker, you can’t reach out to him while having a problem and he fails to handle it. Actually he has now helped me twice. Dear Lulu train all your worker’s to be professional like Mr Asuman. He’s doing a great job.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


28-08-2024

Melvis Furtado
  United Arab Emirates

Inr exchange

I just went to lulu exchange inside lulu stadium mall and asked for 50000 inr rate they gave me 21.55 aed when I check with other competitor it was 70 aed higher in the total cost of 2320 aed when I asked they are reducing 45 aed which shows how unprofessional they are. I would strongly not recommend lulu & go to other exchange

ADVANTAGESDISADVANTAGES

Incompetent Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


25-12-2023

Zahir Mahmood
  United Arab Emirates

2 failed transactions without refund in over 7 days

Lulu is by itself much slower than ansari even in cash transactions.

Secondly, the systems are poorly designed whether for transactions or customer service.

If your transaction goes through and money is deducted, it may still not go through at all. Eventually you’ll need to waste your time going to a branch for a refund ( ansari does immediate refund to card). This too after days of talking to lulu to get the refund. (What a waste of time)

Secondly? Even through the app, it’s all chatbots that need all your info everytime. Even then the OTPs they send will not work.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent


26-08-2023

Ian
  Kenya

teller

I visited lulu exchange today and i greated the teller to be specific his name is Ahmed ali, and i asked about the rate.To my suprise he totally disregarded my question and proceeded to ask me how much money i would be sending.Only to realize that after the transaction he sent the wrong amount of money.When i came back to ask if there is anyway they would block the transaction i was brached off.I think you should change on how you approach your customers.

ADVANTAGESDISADVANTAGES

Incompetent


28-02-2023

Manohari
  Nepal

I have request them to send through eastern union but they send thru RIA

I have requested send money thru western union. They send money thru. RIA service. Receiver location was on kalimpong.
Branch manager is not able to guide proper location from where to pick up. An he is only talking about his policy. Which I don’t care such policy as customer my concern was only cash pick up by receiver on time. This un expected trouble face by my wife holding 6 month baby. She was just visitors.

ADVANTAGESDISADVANTAGES

Fraudulent Inattentive Messy Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive


13-10-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

It was a delight to interact with them and enroll in their programs because their general insurance coverage was clear and dependable.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


23-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

Their general insurance coverage was straightforward and dependable, and it was a pleasure to work with them and enroll in their programs.

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Cana |   Verified
  United Arab Emirates

Exemplary

Their general insurance coverage was simple and dependable, and it was a pleasure to use their services and enroll in their programs.

ADVANTAGESDISADVANTAGES

Optimal Clean


09-02-2022

Dinni |   Verified
  United Arab Emirates

Exquisite

This group came highly recommended by one of my Dubai-based friends, so I decided to give it a try. In less than three minutes, they were able to swap the money!! It was incredibly quick and easy.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


09-02-2022

Shamim |   Verified
  United Kingdom

Good

I needed to exchange some money from EUR to AED while on vacation in the UAE a few days ago. This group was recommended to me by one of my Dubai-based friends, so I gave it a shot. They were able to exchange the money in under 3 minutes!! It was extremely quick and convenient.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


03-02-2022

Juraj |   Verified
  Germany

The fastest exchange!

When I was on a vacation in the UAE a few days ago, I wanted to exchange an amount of money from EUR to AED. One of my friends living in Dubai suggested this organization for me so I tried it. They exchanged the money within less than 3 minutes!! Very fast and really convenient.

ADVANTAGESDISADVANTAGES

Excellent Fast


22-04-2021

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