Hashif   India

Dental treatment

Professional doctors and team

20-12-2024

Red   Philippines

To: Dr Mohammed Hashif

Dear Dr. Mohammed Hashif (owner),

Greetings!

I went to the clinic to utilize my insurance which is about to expire in 19 days. As per the Doctor, he will only submit a request to my insurance company for the root canal. I asked if he can include other treatments (cleaning, crown, etc) and he strongly answered NO simply because the clinic will not be paid by the insurance company in a timely manner. It will be risky for the clinic financially. He mentioned that he knows how the insurance company works and that it happened before with other clients. Hearing this, I felt bad that the Doctor was discussing on how will the clinic get the payment rather than assisting me with my concerns. I am not certain but I believe that such challenges in relation to claims should not be discussed with the client as this is something internal and that the company should focus first with the client’s concern. The Doctor also mentioned that if I will be paying from my own pocket, then it is a different case. After 30 minutes of requesting/pleading to just simply TRY rather than immediately declining my request, The Doctor agreed to seek approval for 3 treatments. To my surprise, the insurance has approved all three treatments in less than 24 hours. So the realization here is to just TRY. The doctor initiated the treatment and I was advised that on the 6th day, he will be able complete the cleaning and put the crown. The root canal will take time though which is understandable. Since two of treatments will be finished on the 6th day, I asked a favor again to TRY submitting a request for another crown. The Doctor declined and the reason was the same, again because of the clinic’s future claims.
I spoke with Mr Nooh Ahmed (Clinic Incharge) and the explanation was the same. He mentioned that if the clinic will request for another treatment, then it will be a red flag because the insurance company MIGHT (did not happen yet) think that they are seeking approval for multiple treatments because they would like to benefit from the insurance company and eventually get a fine. In my perspective, it is not JUST/PROPER to talk about what MIGHT happen without even TRYING first. He also mentioned that they are following a PROTOCOL on the number of treatments to be sent to the insurance company and the Doctor is fully aware of this PROTOCOL as well. I asked him again, I said that the Doctor initially declined my request on Day 1 and after 30 minutes he agreed, he extended flexibility. If part of that PROTOCOL is to tell me NO and eventually the Doctor decided to give in, did he break such PROTOCOL? Mr Nooh Ahmed said NO. Then what is the exact PROTOCOL though? Mr Nooh Ahmed could not justify what was the exact PROTOCOL with me. With regards to the other PROTOCOL that there is a limit on the number of treatments to be sent to the insurance company, I asked him again, if the clinic will seek approval for 4 treatments, is the clinic breaking the PROTOCOL? I did not get an answer, he said that I can return once the insurance has been renewed. He somehow turned the table and told me that with that root canal, the clinic is actually helping me and doing me a favor because it might not be finished prior the expiry of my insurance. It was contrary to what he initially explained that for long procedure such as root canal, they will just share this to the insurance company that it will take time then obtain/submit a claim thereafter.
Please do note that I am not asking for anything. I have always been a supporter of your organization since 2022 and brought colleagues and friends there. Maybe this is a one time off. I just feel that IT COULD HAVE BEEN HANDLED BETTER. JUST TRY. IF THE INSURANCE COMPANY DECLINES, THEN IT IS ALRIGHT. I dont believe that by doing so, your clinic’s impression will be marred nor your clinic will get a fine. Thanks.

03-10-2024

Camille Miranda   United Arab Emirates

Unprofessional!

I had a zirconia on this clinic that time my dentist is Dr. Jareesh he is the one who convinced me to do it he told me that it won’t break but last year something happen and zirconia was broke a little which is obvious so I comeback to this clinic Dr. Fajar did some repair but it doesn’t last I came 3times already to fixed it so I ask them to fix this permanently and since then they are giving me the same reason that they need to consult this and this why is that so hard for them to fix this I had paid a decent amount on this! I have been waiting for more than a month to schedule this I even talk to the manager ,Dr. Fajar and the Filipina lady and giving me the same answer we will update you but they never did! This is a work of unprofessional – I used to like this clinic and even my place is far from this I always choose this clinic to go- I wont turn down my reviews on this clinic till u fix my issue and work like professional I had been patience and ask nicely but no outcomes on your side!

03-08-2024

Faith   United Kingdom

Good service/clever and approachable workers

The service was excellent for me and the staffs are friendly and professionals.
Thank you Dr. Vaishnavi and her dental assistant for the clever job you’ve done for me and for 2 of my friends.

14-11-2023

Izam   India

5* Dental Clinic in Dubai with less cost

Kings Dental Center located at Al karama is absolutely 5* dental Center in UAE with 5* service and treatment with an affordable price which i see in entire UAE. The clinic is so clean and well maintained and furnished . The doctors are well experienced doctors who give us good service and treatment.

11-04-2023

Smita   United Arab Emirates

Good job

Dr. Shafir was really good. He did the fillings for my teeth very patiently and less pain. I will definitely recommend him. Thanks

20-12-2022