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Customer Experience

Customer Experience

714 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Cooperative Credible Delightful Efficient Excellent Fast Friendly Helpful Honest Impressive Knowledgeable Optimal Outstanding Perfect Safe Satisfying Trustworthy Professional Clean Full Service Client-oriented
Criminal Dangerous Dirty Disappointing Dishonest Fake Horrible Inattentive Incompetent Messy Misleading Nasty Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Nasty


Excellent

47%

Great

6%

Average

0%

Poor

6%

Bad

41%

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Description

King’s College Hospital UAE consists of our recently opened Dubai Medical Centres in Marina and Jumeirah, with our newly opened state-of-the-art 100-bed facility at Dubai Hills in Mohammed bin Rashid City. As part of King’s College Hospital (KCH), we are able to offer our patients local access to world-class treatment and leading medical professionals.

Around one third of our clinical staff, including all heads of department, have been recruited from the UK including King’s College Hospital, a trusted British teaching hospital, and its partner hospitals in the UK. The majority of our doctors have been educated and trained in Britain and have many years of experience working in the UK’s National Health Service (NHS).

King’s College Hospital Dubai has been established to provide for the healthcare needs of the whole family and, whether your medical problem is simple or complex, our clinics can deliver the finest levels of healthcare including consultations, diagnostic tests, treatments and recovery support. If required, we can also arrange for you to be referred for additional specialist treatment at our UK centre, King’s College Hospital.

Our priority is patient care, and we offer the same high quality trusted healthcare, modern techniques and evidence-based procedures at our new medical centre in Dubai as we provide at our internationally renowned hospital in the UK. In fact, everything we do is driven by best practice care pathways and our desire to put the health outcomes of our patients before anything else.

The UAE’s strong ties with King’s College Hospital go back to 1979 when the nation’s founder, His Highness Sheikh Zayed bin Sultan Al Nahyan, provided a donation that helped establish the King’s liver research centre which is now among the top three specialist liver centres in the world.

Our doctors are among the most trusted healthcare professionals in the world, with a significant proportion recruited from King’s College Hospital and its partner hospitals. We are in constant contact with our UK colleagues, working closely as part of specialist teams to achieve the highest standards of care. Each patient is carefully assessed so that they can be treated correctly according to their individual needs, avoiding the risks of medications being over-prescribed or patients being treated unnecessarily.

Products and Services
  • 24/7 Emergency Hospital
  • Aviation Medicine
  • Cardiology
  • Dentistry
  • Dermatology
  • Diabetes Clinic
  • ENT
  • Family Medicine
  • Gastroenterology Clinic
  • General Surgery
  • Home Healthcare
  • Nephrology
  • Neurology
  • Orthopaedics
  • Psychiatry
  • Pulmology
  • Radiology
  • Urology
  • Spine Surgery
Contact Details
  • https://kingscollegehospitaldubai.com/
  • +97145199999
  • [email protected]
  • King's College Hospital Dubai Dubai Hills, Alkhail Road Marabea’ East Exit Dubai United Arab Emirates
  • Al Quoz
  • Dubai (UAE)
Social Networks
Additional Info

Other branches:

Dubai Marina Medical Centre: The Residences at Marina Gate I, Floor 1
Due to the current Covid-19 situation, the clinic timings are: Saturday to Thursday (9am – 6pm), Fridays closed. ([email protected] +971 4 581 3222)

Dubai Jumeirah Medical Centre: Al Kharbash Building 2nd Floor, Billqetair Street (37B street), Umm Suqeim 1
Due to the current Covid-19 situation, the clinic timings are: Saturday to Thursday (9am – 6pm), Fridays closed. ([email protected] +971 4 378 9555)

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Reviews

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Latest Reviews
Mrs Brown
  United Arab Emirates

Do not go to this hospital!!! Dangerous to pregnant women!

Do not go to this hospital! I went to the A+E last Sunday as i had been throwing up all night and i am 9 weeks pregnant. This is was not like my normal pregnancy sickness, this was really bad and i was also on the toilet all night so i knew this was food poisoning and took myself to A+E especially as i was pregnant. I stupidly trusted these people.
I was put on a iv drip which was fine and see a gynaecologist. I was then told i had an infection and it was likely food poisoning and i was able to go home after i collected my medicine from the pharmacy. When i got to the pharmacy they also confirmed that i was pregnant then gave me the medicine. I got home and took the medicine as i was told. Thankfully for some reason i looked on the medicine leaflets, and to my horror see a big warning not to take this medicine if you are pregnant in your first trimester! I was hysterical and shocked I couldn’t believe that a doctor would give me a tablet that was potentially harmful to my baby and not even warn me!! This is a medicine given to cancer patients not for pregnant women!!!!! As you can imagine i was worried sick and i still am i had already taken 4 tablets. I rushed back to the hospital and immediately asked to speak to someone. They tried to brush it off saying they give this drug out regularly, even though the FDA has not approved it for pregnant women and it clearly states on the label do not take. Still now not one person has called me to check on me and i am still to hear back from my Doctor!!! They DO NOT CARE!!! This hospital is a joke!! I am changing doctors and hospital now due to this negligence and i hope this does not happen to any other women!! Stay clear of kings!!!

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Horrible Incompetent Misleading Indecent Nasty




21-05-2024

Ewen
  United Arab Emirates

Pharmacy

I wanted to take a moment to share my exceptional experience with Mr Ammar Abashar at Dubai Hills branch.

Ammar exemplifies the highest standard of professionalism and knowledge in pharmacy practice. Every interaction with him has been marked by his extensive experience and dedication to patient care. He consistently goes above and beyond to ensure that patients receive the best possible service, always willing to answer questions and offer guidance.
His commitment to patient well-being is truly commendable, and his willingness to go the extra mile sets him apart. Ammar is an invaluable asset to your pharmacy team, and I am grateful for the exceptional care he provides to myself and other patients.Thank you for employing such an outstanding pharmacist.

ADVANTAGESDISADVANTAGES

Helpful Impressive Outstanding Full Service


09-05-2024

Katrin
  United Arab Emirates

The Worst in Service

This is one of the worst hospitals in terms of service. If my doctor were not there, I would never go there again. First, you have to wait an average of 5 minutes to have your call answered. Then, you have to call numerous times to get your lab reports. The pharmacy is the most incompetent, as they routinely mess up the prescription if you don’t get it from them directly. When you visit, it is a minimum wait of 20-30 minutes to see your doctor after your appointment because they stack patients back to back without a break for the doctor to catch up. AVOID this place and save yourself a whole lot of frustration.

ADVANTAGESDISADVANTAGES


23-04-2024

Dubai Hills
  United Arab Emirates

The Pharmacy Of KCH Dubai Hills

I do not believe what have has happened to me just now at KCH pharmacy, the pharmacist is shouting at me, because I told her that I am cash patient not on insurance, then I was like why are you shouting at me, you took my token number, then told me to sit, I wanted to know when will i finish since the screen is not working & I cannot find out when is my turn or how many patient before me.

Collecting medicine for my wife’s cancer, I told her listen, I do not work for you, she said neither do I, I said yes you do, you work here, so you are supposed to provide me with decent services, then she started insulting & even went to the point by saying I have bad parents for raising me the way I am, NOTE, I am 42 years old man, all her colleagues & superiors just watch & none of them even offered to help or even requested her to stop insulting.

is there anything we can do here, or its exactly what should I expect having a reputation like their pharmacy does, you can see the comments about other posts all about the pharmacy and their pharmacist.

I might forgive someone for offending me, but not my family.

ADVANTAGESDISADVANTAGES

Horrible Rude Terrible Untrustworthy Not Client-oriented


18-03-2024

Marina
  Belarus

I had a BAD experience with Dr. Deepika Parihar

When I visited this doctor first time immediately I noticed rude behaviour towards me. No friendly smile or trying to have connection with the patient, so I can feel more comfortable to talk about mental problem I am facing. Instead of this you will get arrogant attitude from this doctor which will make you feel very uncomfortable and insecure. During our conversation I was saying same things few times, because doctor was just not listening to me when I replied to the same question just 2 minutes ago. When she was checking prescription I was getting from another doctors she was asking me about medicine I was taking more than 1 year ago, saying that “it was just one month ago, how can’t you remember?”, trying to convince me that I am lost in time and don’t realise even what year is it now. Especially after me saying few times that this prescription was more than 1 year ago and I just can’t remember what was the exact dosage of that medication. I think it’s a very rude mistake for doctor, especially when you are a psychiatrist. Unfortunately I don’t recommend anyone to see this doctor. I am very disappointed and regret for even wasting my time.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Rude Unprofessional Expensive


10-02-2024

N/a
  United Kingdom

OBG waiting hours

Hi we just had our appointment with one of the OBGs in Kings College Hospital and it was honestly the most disorganized experienced I have ever had. We arrived and they told us the dr is running 30 min late, an hour and a half later we still were not seen. On the question how long more it will be no one knows… this is supposed to be a highly reputable hospital but based on this you wonder what is so reputable about it.one of the staff finally after grilling them said they have overbooked people with 2/3 per slot!

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Inattentive Terrible


14-01-2024

Mrs M
  United Arab Emirates

Plastic surgery department for burn wound

EXTREMELY SHOCKING AND UNPROFESSIONAL PLASTIC SURGERY DEPARTMENT.
We had gone to see a Dr at King Colleges who informed us that our child needed surgery for a burn wound and the procedure would take place at 12am the next day and we were required to have him fast 6 hours before and arrive 4 hours before. We were told that they will seek medical insurance approval and inform us within an hour. We waited and had not heard back and proceeded to contact the nurse, who let us know that it was not yet approved and she will call us once it is approved. We then tried again later and still no feedback. The cost of the surgery without medical insurance is approx 35000 AED. As we had not heard back from the nurse the entire evening, we assumed it had not yet been approved as she specifically said she will give us a call as soon as it gets approved. She then calls us at 8:30am the next morning and very rudely demands that we bring our son to the hospital. We let her know that that we were not informed of the insurance approval and therefore could not bring him in at such short notice. She became extremely rude when we asked to speak to the Dr and reschedule, and told us that the Dr does not want to speak to us and if we do not come immediately, she will inform the insurance that the approval is no longer needed and we can take our son to a different hospital. This is completely unacceptable. While she was being extremely unprofessional, she denied rescheduling treatment to our child which is utterly shocking. We will be getting in touch with hospital management at Kings College to take this matter further, as this is the second time Kings College has caused us this much trouble.

ADVANTAGESDISADVANTAGES

Disappointing Nasty Unpleasant Unprofessional


07-12-2023

Mirza
  United Arab Emirates

Pharmacy and Call Center

I requested for a home delivery, due to asthma and they delivered everything except the inhaler. Operator kept on hold forever and pharmacy unreachable, inspite of multiple tries

Really disappointed with the pharmacy service and Call center.

After around 15 minutes the call center said they are closed by 6 pm – is this a hospital or a clinic.

Had better expectation from them.

ADVANTAGESDISADVANTAGES

Disappointing


10-11-2023

Rylin
  United Arab Emirates

Consultant Dr. Madeeha Bhatti

It was a wonderful consultation, she explained me in detail about my health conditions and precautions to be taken, well explained, polite and humble at nature, very glad to meet her😊

ADVANTAGESDISADVANTAGES

Delightful


19-10-2023

Charity
  United Arab Emirates

Emergency

I’m logging this review because I always come to the emergency in Kings don’t know why I give so much chances. And it’s always so slow, doctors don’t check thoroughly in emergency and I understand they are pressured but they really need to take a bit more time with patients. Sometimes they don’t even check and just prescribe. Worse are the nurses. They really just sit there infront of their computers and don’t update customers at all. They will leave you in the waiting area for 40 min without checking on you. What’s if someone passes out and dies in there , really not acceptable at all.

ADVANTAGESDISADVANTAGES

Unfavorable


16-10-2023

Vikram Joseph
  United Arab Emirates

Extremely pathetic experience

Clueless staff. Not even aware of their doctor’s whereabouts. Call center gives an appointment for a doctor who is flying out of the country the same day. Went to the hospital for the 1st time and the staff made me wait for 45 minutes before they could figure out that the doctor is not even there. Absolutely messed up system and no professionalism.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Unreliable Not Client-oriented


07-10-2023

Patrycja Wisniewska
  United Arab Emirates

Dermatology department reception staff

Horrible experience with hospital staff at dermatology department, absolutely no help, unfulfilled promises, when they say they will back to you with information shortly, they are coming back after week or not at all. Not once or twice, but constantly. When you are coming for visit they always have double booking so you need to wait 40-50 min. Or they not have approvals so they send you back home. When you change date of visit, guess what? According to the system your visit is not cancel it’s still happening without you, interesting how your referral is used. Anyway Patient is not important here at all. Zero thinking outside the box. Doctors are good, but office staff is useless, more – they made me make a decision about changing medical center. Official complaint to management with all details already sent. Don’t waste your time for this place. Not worth it.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unprofessional Untrustworthy Not Client-oriented


21-09-2023

jamin dinoy
  Philippines

Nurse Laresha – Obgyne 3rd floor

Thank you to Nurse Laresha – Obgyne 3rd floor for her assistance in my 2nd trimester when my husband brought me to the hospital due to bleeding. She is encouraging and knowledgeable with her work. And as a first time mom, she also shared her experienced and to do’s to my baby.

Super appreciate her and Dra. Esra for their assistance.

ADVANTAGESDISADVANTAGES

Amazing


29-08-2023

Dan
  United Kingdom

C Section Delivery

My wife had our baby at Kings College Hospital London – Dubai. The original plan was for a natural birth, but due to a variety of factors our daughter was delivered by C-Section. Dr Gowry and her team were fantastic and made my wife feel safe and well cared for. The Hospital is very impressive and is well equipped, modern and secure. The after care we received was second to none, a special mention to Mary-Grace. Mary-Grace was so attentive and knowledgeable, she always went the extra mile and made us feel comfortable during our stay. I would definitely recommend King College Hospital.

ADVANTAGESDISADVANTAGES

Credible Impressive Knowledgeable Safe Professional


29-08-2023

Kristal
  Philippines

Post c section and newborn care

I would like to appreciate the care service of maternity ward namely nurse Princy who was assigned to take care of me on her 3 nights duty. She was efficient and diligent to implement her nursing care plan, in addition, I am so grateful that HCA lMary Grace and Charlene helped me to give the first bath to my newborn especially Precy who voluntarily took care of my baby during at night so I can take a full rest.

ADVANTAGESDISADVANTAGES

Competent Friendly Full Service Client-oriented


21-06-2023

Dr. Nalinchandra Rugnath Karia
  Kenya

Neurosurgeon

Dr. Aneela Darbar
Skillful, friendly, smiling, confident and experienced Neurosurgeon – an asset to the Kings College Hospital, Dubai.

ADVANTAGESDISADVANTAGES

Excellent


19-05-2023

Ehtesham Khan Raja
  United Arab Emirates

Spinal surgery

Spinal surgery (disc replacement) for my wife done by Dr. Aneela Darbar in King college hospital Dubai Hills, we found her very professional and friendly and supportive. We will highly recommend her services as well as hospital .

ADVANTAGESDISADVANTAGES

Efficient Friendly Outstanding Clean Full Service


12-05-2023

Dias Joy
  India

Review

Dr Mehmood Butt & Cardiology Nurses were Excellent. I’ve Experienced what is Professionalism & Care. Thanks a Lot. 😍

ADVANTAGESDISADVANTAGES

Advisable Cooperative Efficient Excellent Friendly Helpful Satisfying Trustworthy Professional Clean

Expensive


04-05-2023

Ivana
  Italy

exceptional good care

Dr. Roberto Puxeddu took exceptional good care about my voice problem and precisely explained and evaluated my problem as a singer. The instrumentation was high technology with amazing images and I was able to get precise explanation about my sulcus.
He performed a delicate operation to my vocal cords and injection of hyaluronic acid!
My voice is no get back to origin and I’m so grateful to him.
I have been to many ENTs here and in different countries and am happy to say that Dr. Roberto is the best ENT I met.

ADVANTAGESDISADVANTAGES

Excellent


04-05-2023

LANA
  United Arab Emirates

Bad experience ما أنصح بالمستشفى لأي شخص

The hospital is not huge buildings nor five-star hotels, the hospital is good services and successful treatment
My experience is disappointing and unsatisfactory
This is not the first time I have had this problem with King College, there is clearly an internal problem when it comes to responding to emails they have sent to each other.
There was great negligence on the part of the staff, and this is very evident after the first examination from any doctor. You will keep calling and receiving ridiculous responses (if they are answered) and in the end you will spend weeks waiting before going to another hospital that respects its customers .. I do not recommend this hospital at all

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fake Horrible Messy Rude Unprofessional Untrustworthy Not Client-oriented


13-04-2023

Namrata Rao
  United Arab Emirates

Bad experience with Dr Nitin Verma

We had a very bad excitement experience with Dr Nitin Verma. He misdiagnosed my daughter’s condition and recommended a completely wrong line of treatment which deteriorated my child’s (4.5 yr old) condition. He wouldn’t give us proper answers. We very vague and in the end have us a completely wrong and false diagnosis.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Fake


17-03-2023

Aliza
  United Arab Emirates

Poor Customer Sevice

I have booked a teleconsultation with the hospital and my experience is a disappointing and unsatisfactory. They have booked me for appointment which keep on changing and not respecting the schedule.

ADVANTAGESDISADVANTAGES

Disappointing Terrible


10-03-2023

mariam
  United Arab Emirates

bad experience

I visited dermatology doctor in november and was not satisfied with the whole experience and filled the survey received after my visit. After a while i was called from the hospital but due to a meeting i was attending, i missed the call and was unaware of the caller. I called the hospital and left a message hoping that someone would discuss the concerns i filled in my survey but 3 weeks elapsed and no one called so i called again and was referred to Jayanti who listened to my concerns and promised she will take it up with the management and will advise me with the findings. Another 2 weeks have passed and she never called back so i called for the 3rd time.
Im not sure what kind of staff kings hospital has and what kind of process the staff are following but what i certainly know that the negligence of the staff and their unprofessionalism would leave the patients with extreme frustration and disappointment.
If the survey is of no use or of no importance why then it’s sent to the patient following the visit? Why we as patients are wasting our time in filling the survey that would not be looked at neither it will be treated seriously!!!
Im not happy at all with the whole experience. There was significant staff negligence and that is very obvious.
I will never come back to kings hospital for any treatment neither i would recommend to any of my relatives, colleagues or friends.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Unprofessional Untrustworthy Not Client-oriented


21-12-2022

Janell
  Philippines

Service is excellent

I gave birth in Kings College Hospital Dubai and the experience was great! The way the pediatric nurses took care of me and my baby was incredible. We stayed for more than a week in the hospital as my baby got jaundiced, and the nurses offered to feed her at night and change her nappy, I was restless. They extended help in every way possible.

After giving birth, I got de quervain’s tenosynovitis, and Mr. Agero was the one to treat me. 5 sessions with him were worth the long drive. My hands got better earlier than expected.

Overall, I highly recommend this hospital!

ADVANTAGESDISADVANTAGES

Amazing Competent Excellent Friendly Helpful Perfect Safe Satisfying Professional Clean Full Service


12-10-2022

Carien oberman
  Austria

Delightful visit to your TMJ specialist dr Gavin Luis

Dr Gavin Luis is an exceptional way of taking the anxiety out of the moment for his patients. His explanation is thorough and simple and nothing was forced on my daughter. Shell left feeling in control and “heard” by her Dr. Thank you Dr Luis foraking this a positive experience for her.

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Friendly Honest Knowledgeable

Expensive



15-09-2022

James
  Germany

Very Expensive Hospital With Incompetent Staff

I had an extremely bad experience with highly expensive hospital. The staff is incompetent and very rude specially Diabetes and Endocrinology department. They did not perform proper diagnosis and treated me in pathetic way. My disease became more critical after visiting them because treatment was not done in appropriate way. This was told me be by the professors when I visited them in my country. I am very upset with the doctors of Kings College Hospital Dubai.

ADVANTAGESDISADVANTAGES

Clean

Dangerous Disappointing Dishonest Incompetent Unreliable Untrustworthy Expensive


07-07-2022

Mrs Zia Hosking
  South Africa

Dr Paul Macnamara -Knee & Hip Surgeon

I had my Left Knee Replacement surgery this week on Mon 9 May. I had seen Dr Paul a few times prior to surgery where he explained the procedure to me. He is friendly & caring towards his patients and they come 1st. He did an an amazing job in theatre as not only did he do the knee replacement but also straightened my bottom leg (the tibia) which was very skew from my severe osteo arthritis. I now have a straight leg and wonderful knee replacement. Dr Paul Macnamara has an excellent reputation and I highly recommend him.
I require a knee replacement on my other leg as well and will definitely use Dr Paul Macnamara again.
The nursing staff in Ward 7 were excellent, attentive and empathetic . I was very happy with my lovely ward and the food was good too.

ADVANTAGESDISADVANTAGES

Excellent


13-05-2022

Zohra
  United Arab Emirates

Appointment

I called for an appointment last week as my son is suffering from allergies, the milk he was having was H.A and has been renewed. Unfortunately my son started to react on it, we tried another milk, he was still having a lot of allergies. After calling for an appointment to consult a specialist for allergies, the agent told me the doctor was fully booked the whole week till upcoming Saturday. I asked her if we could come earlier as it was quite urgent. She would send an email and revert back to me. At the end of the conversation I explicitly asked her to secure the slot for upcoming Saturday in case it won’t be possible to have an earlier appointment. Well you can guess what happened.. they never reverted back for an earlier appointment and the booking for next Saturday was also not made. It’s not the first time I had this problem with King College, there is clearly internally an issue when it comes to replying to emails they’ve sent to each other.
At the end they came with a ‘solution’ to have the appointment upcoming Monday at 1:30 pm but that’s not possible for me as some people are working! I’m so pissed cause I waited a whole week for no reason, my husband could have brought him earlier. Anyway.. NEVER EVER king college for me. I even had an appointment for another reasons with another doctor, I will cancel it and go to other hospitals.

ADVANTAGESDISADVANTAGES

Messy Unreliable


16-04-2022

Adrian |   Verified
  United Arab Emirates

Excellent

I have visited this hospital to see a pulmonologists, he was efficient and provides me the excellent treatment for the chest infection, I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Full Service


30-01-2022

Shadha |   Verified
  United Kingdom

Good

I had a chest infection and they treated me so effectively that I was able to heal quickly. They are extremely knowledgable and highly recommended.

ADVANTAGESDISADVANTAGES

Amazing Efficient


30-01-2022

Gunnar Adalberth
  Sweden

Aweful customer service

Not responsive to emails / phone calls, does not respond without multiple follow ups. Has happened on multiple occassions.
Very inflexible

ADVANTAGESDISADVANTAGES

Not Client-oriented


10-11-2021

Aspen |   Verified
  United Arab Emirates

Recommended

Absolutely perfect hospital here, I had a chest infection and they treated so well, I recover soon, highly knowledgeable and totally recommendable.

ADVANTAGESDISADVANTAGES

Knowledgeable Optimal


31-10-2021

Carlos |   Verified
  United Arab Emirates

Satisfying

I went to this hospital for an ENT checkup and it was such a satisfying experience, the hospital was so clean and well managed and the doctors who provide treatment were totally professional and knowledgeable.

ADVANTAGESDISADVANTAGES

Knowledgeable Professional


05-10-2021

Aslan |   Verified
  France

Fast queue

As I was on a visit to the UAE, I felt pain in my leg that I even couldn’t walk properly. I decided to go to the emergency at this hospital and It was the best decision ever. I waited for only 10 minutes and then visited the doctor immediately! Satisfied!

ADVANTAGESDISADVANTAGES

Fast Helpful


15-04-2021

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Reviews
Mrs Brown
  United Arab Emirates

Do not go to this hospital!!! Dangerous to pregnant women!

Do not go to this hospital! I went to the A+E last Sunday as i had been throwing up all night and i am 9 weeks pregnant. This is was not like my normal pregnancy sickness, this was really bad and i was also on the toilet all night so i knew this was food poisoning and took myself to A+E especially as i was pregnant. I stupidly trusted these people.
I was put on a iv drip which was fine and see a gynaecologist. I was then told i had an infection and it was likely food poisoning and i was able to go home after i collected my medicine from the pharmacy. When i got to the pharmacy they also confirmed that i was pregnant then gave me the medicine. I got home and took the medicine as i was told. Thankfully for some reason i looked on the medicine leaflets, and to my horror see a big warning not to take this medicine if you are pregnant in your first trimester! I was hysterical and shocked I couldn’t believe that a doctor would give me a tablet that was potentially harmful to my baby and not even warn me!! This is a medicine given to cancer patients not for pregnant women!!!!! As you can imagine i was worried sick and i still am i had already taken 4 tablets. I rushed back to the hospital and immediately asked to speak to someone. They tried to brush it off saying they give this drug out regularly, even though the FDA has not approved it for pregnant women and it clearly states on the label do not take. Still now not one person has called me to check on me and i am still to hear back from my Doctor!!! They DO NOT CARE!!! This hospital is a joke!! I am changing doctors and hospital now due to this negligence and i hope this does not happen to any other women!! Stay clear of kings!!!

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Horrible Incompetent Misleading Indecent Nasty




21-05-2024

Ewen
  United Arab Emirates

Pharmacy

I wanted to take a moment to share my exceptional experience with Mr Ammar Abashar at Dubai Hills branch.

Ammar exemplifies the highest standard of professionalism and knowledge in pharmacy practice. Every interaction with him has been marked by his extensive experience and dedication to patient care. He consistently goes above and beyond to ensure that patients receive the best possible service, always willing to answer questions and offer guidance.
His commitment to patient well-being is truly commendable, and his willingness to go the extra mile sets him apart. Ammar is an invaluable asset to your pharmacy team, and I am grateful for the exceptional care he provides to myself and other patients.Thank you for employing such an outstanding pharmacist.

ADVANTAGESDISADVANTAGES

Helpful Impressive Outstanding Full Service


09-05-2024

Katrin
  United Arab Emirates

The Worst in Service

This is one of the worst hospitals in terms of service. If my doctor were not there, I would never go there again. First, you have to wait an average of 5 minutes to have your call answered. Then, you have to call numerous times to get your lab reports. The pharmacy is the most incompetent, as they routinely mess up the prescription if you don’t get it from them directly. When you visit, it is a minimum wait of 20-30 minutes to see your doctor after your appointment because they stack patients back to back without a break for the doctor to catch up. AVOID this place and save yourself a whole lot of frustration.

ADVANTAGESDISADVANTAGES


23-04-2024

Dubai Hills
  United Arab Emirates

The Pharmacy Of KCH Dubai Hills

I do not believe what have has happened to me just now at KCH pharmacy, the pharmacist is shouting at me, because I told her that I am cash patient not on insurance, then I was like why are you shouting at me, you took my token number, then told me to sit, I wanted to know when will i finish since the screen is not working & I cannot find out when is my turn or how many patient before me.

Collecting medicine for my wife’s cancer, I told her listen, I do not work for you, she said neither do I, I said yes you do, you work here, so you are supposed to provide me with decent services, then she started insulting & even went to the point by saying I have bad parents for raising me the way I am, NOTE, I am 42 years old man, all her colleagues & superiors just watch & none of them even offered to help or even requested her to stop insulting.

is there anything we can do here, or its exactly what should I expect having a reputation like their pharmacy does, you can see the comments about other posts all about the pharmacy and their pharmacist.

I might forgive someone for offending me, but not my family.

ADVANTAGESDISADVANTAGES

Horrible Rude Terrible Untrustworthy Not Client-oriented


18-03-2024

Marina
  Belarus

I had a BAD experience with Dr. Deepika Parihar

When I visited this doctor first time immediately I noticed rude behaviour towards me. No friendly smile or trying to have connection with the patient, so I can feel more comfortable to talk about mental problem I am facing. Instead of this you will get arrogant attitude from this doctor which will make you feel very uncomfortable and insecure. During our conversation I was saying same things few times, because doctor was just not listening to me when I replied to the same question just 2 minutes ago. When she was checking prescription I was getting from another doctors she was asking me about medicine I was taking more than 1 year ago, saying that “it was just one month ago, how can’t you remember?”, trying to convince me that I am lost in time and don’t realise even what year is it now. Especially after me saying few times that this prescription was more than 1 year ago and I just can’t remember what was the exact dosage of that medication. I think it’s a very rude mistake for doctor, especially when you are a psychiatrist. Unfortunately I don’t recommend anyone to see this doctor. I am very disappointed and regret for even wasting my time.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Rude Unprofessional Expensive


10-02-2024

N/a
  United Kingdom

OBG waiting hours

Hi we just had our appointment with one of the OBGs in Kings College Hospital and it was honestly the most disorganized experienced I have ever had. We arrived and they told us the dr is running 30 min late, an hour and a half later we still were not seen. On the question how long more it will be no one knows… this is supposed to be a highly reputable hospital but based on this you wonder what is so reputable about it.one of the staff finally after grilling them said they have overbooked people with 2/3 per slot!

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Inattentive Terrible


14-01-2024

Mrs M
  United Arab Emirates

Plastic surgery department for burn wound

EXTREMELY SHOCKING AND UNPROFESSIONAL PLASTIC SURGERY DEPARTMENT.
We had gone to see a Dr at King Colleges who informed us that our child needed surgery for a burn wound and the procedure would take place at 12am the next day and we were required to have him fast 6 hours before and arrive 4 hours before. We were told that they will seek medical insurance approval and inform us within an hour. We waited and had not heard back and proceeded to contact the nurse, who let us know that it was not yet approved and she will call us once it is approved. We then tried again later and still no feedback. The cost of the surgery without medical insurance is approx 35000 AED. As we had not heard back from the nurse the entire evening, we assumed it had not yet been approved as she specifically said she will give us a call as soon as it gets approved. She then calls us at 8:30am the next morning and very rudely demands that we bring our son to the hospital. We let her know that that we were not informed of the insurance approval and therefore could not bring him in at such short notice. She became extremely rude when we asked to speak to the Dr and reschedule, and told us that the Dr does not want to speak to us and if we do not come immediately, she will inform the insurance that the approval is no longer needed and we can take our son to a different hospital. This is completely unacceptable. While she was being extremely unprofessional, she denied rescheduling treatment to our child which is utterly shocking. We will be getting in touch with hospital management at Kings College to take this matter further, as this is the second time Kings College has caused us this much trouble.

ADVANTAGESDISADVANTAGES

Disappointing Nasty Unpleasant Unprofessional


07-12-2023

Mirza
  United Arab Emirates

Pharmacy and Call Center

I requested for a home delivery, due to asthma and they delivered everything except the inhaler. Operator kept on hold forever and pharmacy unreachable, inspite of multiple tries

Really disappointed with the pharmacy service and Call center.

After around 15 minutes the call center said they are closed by 6 pm – is this a hospital or a clinic.

Had better expectation from them.

ADVANTAGESDISADVANTAGES

Disappointing


10-11-2023

Rylin
  United Arab Emirates

Consultant Dr. Madeeha Bhatti

It was a wonderful consultation, she explained me in detail about my health conditions and precautions to be taken, well explained, polite and humble at nature, very glad to meet her😊

ADVANTAGESDISADVANTAGES

Delightful


19-10-2023

Charity
  United Arab Emirates

Emergency

I’m logging this review because I always come to the emergency in Kings don’t know why I give so much chances. And it’s always so slow, doctors don’t check thoroughly in emergency and I understand they are pressured but they really need to take a bit more time with patients. Sometimes they don’t even check and just prescribe. Worse are the nurses. They really just sit there infront of their computers and don’t update customers at all. They will leave you in the waiting area for 40 min without checking on you. What’s if someone passes out and dies in there , really not acceptable at all.

ADVANTAGESDISADVANTAGES

Unfavorable


16-10-2023

Vikram Joseph
  United Arab Emirates

Extremely pathetic experience

Clueless staff. Not even aware of their doctor’s whereabouts. Call center gives an appointment for a doctor who is flying out of the country the same day. Went to the hospital for the 1st time and the staff made me wait for 45 minutes before they could figure out that the doctor is not even there. Absolutely messed up system and no professionalism.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Unreliable Not Client-oriented


07-10-2023

Patrycja Wisniewska
  United Arab Emirates

Dermatology department reception staff

Horrible experience with hospital staff at dermatology department, absolutely no help, unfulfilled promises, when they say they will back to you with information shortly, they are coming back after week or not at all. Not once or twice, but constantly. When you are coming for visit they always have double booking so you need to wait 40-50 min. Or they not have approvals so they send you back home. When you change date of visit, guess what? According to the system your visit is not cancel it’s still happening without you, interesting how your referral is used. Anyway Patient is not important here at all. Zero thinking outside the box. Doctors are good, but office staff is useless, more – they made me make a decision about changing medical center. Official complaint to management with all details already sent. Don’t waste your time for this place. Not worth it.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unprofessional Untrustworthy Not Client-oriented


21-09-2023

jamin dinoy
  Philippines

Nurse Laresha – Obgyne 3rd floor

Thank you to Nurse Laresha – Obgyne 3rd floor for her assistance in my 2nd trimester when my husband brought me to the hospital due to bleeding. She is encouraging and knowledgeable with her work. And as a first time mom, she also shared her experienced and to do’s to my baby.

Super appreciate her and Dra. Esra for their assistance.

ADVANTAGESDISADVANTAGES

Amazing


29-08-2023

Dan
  United Kingdom

C Section Delivery

My wife had our baby at Kings College Hospital London – Dubai. The original plan was for a natural birth, but due to a variety of factors our daughter was delivered by C-Section. Dr Gowry and her team were fantastic and made my wife feel safe and well cared for. The Hospital is very impressive and is well equipped, modern and secure. The after care we received was second to none, a special mention to Mary-Grace. Mary-Grace was so attentive and knowledgeable, she always went the extra mile and made us feel comfortable during our stay. I would definitely recommend King College Hospital.

ADVANTAGESDISADVANTAGES

Credible Impressive Knowledgeable Safe Professional


29-08-2023

Kristal
  Philippines

Post c section and newborn care

I would like to appreciate the care service of maternity ward namely nurse Princy who was assigned to take care of me on her 3 nights duty. She was efficient and diligent to implement her nursing care plan, in addition, I am so grateful that HCA lMary Grace and Charlene helped me to give the first bath to my newborn especially Precy who voluntarily took care of my baby during at night so I can take a full rest.

ADVANTAGESDISADVANTAGES

Competent Friendly Full Service Client-oriented


21-06-2023

Dr. Nalinchandra Rugnath Karia
  Kenya

Neurosurgeon

Dr. Aneela Darbar
Skillful, friendly, smiling, confident and experienced Neurosurgeon – an asset to the Kings College Hospital, Dubai.

ADVANTAGESDISADVANTAGES

Excellent


19-05-2023

Ehtesham Khan Raja
  United Arab Emirates

Spinal surgery

Spinal surgery (disc replacement) for my wife done by Dr. Aneela Darbar in King college hospital Dubai Hills, we found her very professional and friendly and supportive. We will highly recommend her services as well as hospital .

ADVANTAGESDISADVANTAGES

Efficient Friendly Outstanding Clean Full Service


12-05-2023

Dias Joy
  India

Review

Dr Mehmood Butt & Cardiology Nurses were Excellent. I’ve Experienced what is Professionalism & Care. Thanks a Lot. 😍

ADVANTAGESDISADVANTAGES

Advisable Cooperative Efficient Excellent Friendly Helpful Satisfying Trustworthy Professional Clean

Expensive


04-05-2023

Ivana
  Italy

exceptional good care

Dr. Roberto Puxeddu took exceptional good care about my voice problem and precisely explained and evaluated my problem as a singer. The instrumentation was high technology with amazing images and I was able to get precise explanation about my sulcus.
He performed a delicate operation to my vocal cords and injection of hyaluronic acid!
My voice is no get back to origin and I’m so grateful to him.
I have been to many ENTs here and in different countries and am happy to say that Dr. Roberto is the best ENT I met.

ADVANTAGESDISADVANTAGES

Excellent


04-05-2023

LANA
  United Arab Emirates

Bad experience ما أنصح بالمستشفى لأي شخص

The hospital is not huge buildings nor five-star hotels, the hospital is good services and successful treatment
My experience is disappointing and unsatisfactory
This is not the first time I have had this problem with King College, there is clearly an internal problem when it comes to responding to emails they have sent to each other.
There was great negligence on the part of the staff, and this is very evident after the first examination from any doctor. You will keep calling and receiving ridiculous responses (if they are answered) and in the end you will spend weeks waiting before going to another hospital that respects its customers .. I do not recommend this hospital at all

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Fake Horrible Messy Rude Unprofessional Untrustworthy Not Client-oriented


13-04-2023

Namrata Rao
  United Arab Emirates

Bad experience with Dr Nitin Verma

We had a very bad excitement experience with Dr Nitin Verma. He misdiagnosed my daughter’s condition and recommended a completely wrong line of treatment which deteriorated my child’s (4.5 yr old) condition. He wouldn’t give us proper answers. We very vague and in the end have us a completely wrong and false diagnosis.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Fake


17-03-2023

Aliza
  United Arab Emirates

Poor Customer Sevice

I have booked a teleconsultation with the hospital and my experience is a disappointing and unsatisfactory. They have booked me for appointment which keep on changing and not respecting the schedule.

ADVANTAGESDISADVANTAGES

Disappointing Terrible


10-03-2023

mariam
  United Arab Emirates

bad experience

I visited dermatology doctor in november and was not satisfied with the whole experience and filled the survey received after my visit. After a while i was called from the hospital but due to a meeting i was attending, i missed the call and was unaware of the caller. I called the hospital and left a message hoping that someone would discuss the concerns i filled in my survey but 3 weeks elapsed and no one called so i called again and was referred to Jayanti who listened to my concerns and promised she will take it up with the management and will advise me with the findings. Another 2 weeks have passed and she never called back so i called for the 3rd time.
Im not sure what kind of staff kings hospital has and what kind of process the staff are following but what i certainly know that the negligence of the staff and their unprofessionalism would leave the patients with extreme frustration and disappointment.
If the survey is of no use or of no importance why then it’s sent to the patient following the visit? Why we as patients are wasting our time in filling the survey that would not be looked at neither it will be treated seriously!!!
Im not happy at all with the whole experience. There was significant staff negligence and that is very obvious.
I will never come back to kings hospital for any treatment neither i would recommend to any of my relatives, colleagues or friends.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Misleading Unprofessional Untrustworthy Not Client-oriented


21-12-2022

Janell
  Philippines

Service is excellent

I gave birth in Kings College Hospital Dubai and the experience was great! The way the pediatric nurses took care of me and my baby was incredible. We stayed for more than a week in the hospital as my baby got jaundiced, and the nurses offered to feed her at night and change her nappy, I was restless. They extended help in every way possible.

After giving birth, I got de quervain’s tenosynovitis, and Mr. Agero was the one to treat me. 5 sessions with him were worth the long drive. My hands got better earlier than expected.

Overall, I highly recommend this hospital!

ADVANTAGESDISADVANTAGES

Amazing Competent Excellent Friendly Helpful Perfect Safe Satisfying Professional Clean Full Service


12-10-2022

Carien oberman
  Austria

Delightful visit to your TMJ specialist dr Gavin Luis

Dr Gavin Luis is an exceptional way of taking the anxiety out of the moment for his patients. His explanation is thorough and simple and nothing was forced on my daughter. Shell left feeling in control and “heard” by her Dr. Thank you Dr Luis foraking this a positive experience for her.

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Friendly Honest Knowledgeable

Expensive



15-09-2022

James
  Germany

Very Expensive Hospital With Incompetent Staff

I had an extremely bad experience with highly expensive hospital. The staff is incompetent and very rude specially Diabetes and Endocrinology department. They did not perform proper diagnosis and treated me in pathetic way. My disease became more critical after visiting them because treatment was not done in appropriate way. This was told me be by the professors when I visited them in my country. I am very upset with the doctors of Kings College Hospital Dubai.

ADVANTAGESDISADVANTAGES

Clean

Dangerous Disappointing Dishonest Incompetent Unreliable Untrustworthy Expensive


07-07-2022

Mrs Zia Hosking
  South Africa

Dr Paul Macnamara -Knee & Hip Surgeon

I had my Left Knee Replacement surgery this week on Mon 9 May. I had seen Dr Paul a few times prior to surgery where he explained the procedure to me. He is friendly & caring towards his patients and they come 1st. He did an an amazing job in theatre as not only did he do the knee replacement but also straightened my bottom leg (the tibia) which was very skew from my severe osteo arthritis. I now have a straight leg and wonderful knee replacement. Dr Paul Macnamara has an excellent reputation and I highly recommend him.
I require a knee replacement on my other leg as well and will definitely use Dr Paul Macnamara again.
The nursing staff in Ward 7 were excellent, attentive and empathetic . I was very happy with my lovely ward and the food was good too.

ADVANTAGESDISADVANTAGES

Excellent


13-05-2022

Zohra
  United Arab Emirates

Appointment

I called for an appointment last week as my son is suffering from allergies, the milk he was having was H.A and has been renewed. Unfortunately my son started to react on it, we tried another milk, he was still having a lot of allergies. After calling for an appointment to consult a specialist for allergies, the agent told me the doctor was fully booked the whole week till upcoming Saturday. I asked her if we could come earlier as it was quite urgent. She would send an email and revert back to me. At the end of the conversation I explicitly asked her to secure the slot for upcoming Saturday in case it won’t be possible to have an earlier appointment. Well you can guess what happened.. they never reverted back for an earlier appointment and the booking for next Saturday was also not made. It’s not the first time I had this problem with King College, there is clearly internally an issue when it comes to replying to emails they’ve sent to each other.
At the end they came with a ‘solution’ to have the appointment upcoming Monday at 1:30 pm but that’s not possible for me as some people are working! I’m so pissed cause I waited a whole week for no reason, my husband could have brought him earlier. Anyway.. NEVER EVER king college for me. I even had an appointment for another reasons with another doctor, I will cancel it and go to other hospitals.

ADVANTAGESDISADVANTAGES

Messy Unreliable


16-04-2022

Adrian |   Verified
  United Arab Emirates

Excellent

I have visited this hospital to see a pulmonologists, he was efficient and provides me the excellent treatment for the chest infection, I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Full Service


30-01-2022

Shadha |   Verified
  United Kingdom

Good

I had a chest infection and they treated me so effectively that I was able to heal quickly. They are extremely knowledgable and highly recommended.

ADVANTAGESDISADVANTAGES

Amazing Efficient


30-01-2022

Gunnar Adalberth
  Sweden

Aweful customer service

Not responsive to emails / phone calls, does not respond without multiple follow ups. Has happened on multiple occassions.
Very inflexible

ADVANTAGESDISADVANTAGES

Not Client-oriented


10-11-2021

Aspen |   Verified
  United Arab Emirates

Recommended

Absolutely perfect hospital here, I had a chest infection and they treated so well, I recover soon, highly knowledgeable and totally recommendable.

ADVANTAGESDISADVANTAGES

Knowledgeable Optimal


31-10-2021

Carlos |   Verified
  United Arab Emirates

Satisfying

I went to this hospital for an ENT checkup and it was such a satisfying experience, the hospital was so clean and well managed and the doctors who provide treatment were totally professional and knowledgeable.

ADVANTAGESDISADVANTAGES

Knowledgeable Professional


05-10-2021

Aslan |   Verified
  France

Fast queue

As I was on a visit to the UAE, I felt pain in my leg that I even couldn’t walk properly. I decided to go to the emergency at this hospital and It was the best decision ever. I waited for only 10 minutes and then visited the doctor immediately! Satisfied!

ADVANTAGESDISADVANTAGES

Fast Helpful


15-04-2021

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