Glory   Ghana

Riders deduction

They take 10aed from riders for rejecting 1 order meanwhile the riders dont get paid 10aed per order and also some vendors dont pay the riders there incentive…this is a fraudulent act..

07-09-2026

Rihaab   United Arab Emirates

Fast delivery

I appreciate riders who are fast and follows delivery instructions. Been having a not so pleasant experiences the past few weeks but today rider was spot on and we like those riders. So good job to them!

28-08-2026

Maraiah J   United Kingdom

Bad delivery rider

I have set my option as leave at door because I just prefer it that way but I just had a delivery rider who TRIED TO OPEN MY DOOR! WHY?! Luckily I keep my door always locked, and he would not leave my food by the door. I even called out to leave it but he won’t and just stood outside my door. Only after a good 5mins then he left the food and left. Very scary situation

24-08-2026

Weynee   United Arab Emirates

Disappointing Experience: Overcharged Fees & Poor Support

Very disappointed with the hidden charges and customer support experience. Service fees are typically 5%, but on my latest order, I was quietly charged 9.2%. When I contacted customer service for an explanation, the representative didn’t bother reading my message and kept sending automated responses about delivery fees instead. Keep a close eye on your total at checkout—extra fees are being added without clear notice.

16-08-2026

Luna   United Arab Emirates

They made my day by the love stick note on the order

I really liked Walid Mandi restaurant because of the stick note they put on the order alone with the delicious food as well. They are graceful and made my day with their stick note and their delicious food 👌

27-07-2026

Senorita   United Arab Emirates

Delivery poor

Delivery boy Jatin Verma misbehaved emoloyee

11-07-2026

Fatma   United Arab Emirates

Delivery didn’t come

I order food from keeta .I didn’t receive it .
I call the delivery so many times he didn’t answer. So I call the customer service .
He didn’t answer the phone as well .
So as an apologise, they refund my money and ask me to order again and give 5 derham voucher .
I was hungry and I loose my break time already for nothing.
Very bad experience .

08-07-2026

Sara   United Arab Emirates

Client complain

I received food that was in very poor condition, and when I contacted Keeta to complain, they did nothing to resolve the issue. Their customer service was unhelpful and showed no concern for my experience. I wouldn’t recommend ordering from them.

07-07-2026

Maeaurelia   United Arab Emirates

Disappointing Service With Keeta Food Delivery App

Absolutely unacceptable. My order was never delivered, the driver never contacted me, and customer service’s only response was a scripted promise of a refund. I ordered because I needed food to take my medication. By the time they responded, the restaurant had closed, leaving me without a meal. A refund just doesn’t fix that Keeta failed at the most basic part of a food delivery service—delivering the food. Lack accountability and robotic customer service not genuine concern.

06-07-2026

Leon   Philippines

Not good

Incomplete order and by the time the driver got the missing orders, foods were all cold already.

01-07-2026

Umm Kulthum   United Arab Emirates

تجربة سيئة للغاية

عمر من خدمة العملاء بعد ساعه ونص من التحدث معى على الشات لا يعرف يدر على اى ش~ وغير مهنى بالمره

24-06-2026

Osama   United Arab Emirates

Bad

Missing orders .no customer service. Over priced

21-06-2026

Vishal   United Arab Emirates

Wrong order delivered

Dear Keeta Team,

My name is Vishal. I am not someone who usually complains, but this the second disappointment experience I have had in a row, and I feel it is necessary to bring these issues to your attention.

I am writing to complain about my recent two orders.

First, Order No. 4297841929789815:

I ordered a Spicy Veggie Ranch pizza through Keeta from Pizza Hut, but instead I received a Very Veggie pizza, which is not what I ordered. I have attached pictures of both the pizza I ordered and the pizza I received for your reference. I contacted customer service, and the agent, Hafiz, stated that the order was correct. He even asked me to provide pictures from my previous orders to prove that the pizza delivered was incorrect. I would like to ask: who keeps photos of food from previous orders, and how would any customer know in advance that a future order would be delivered incorrectly?

I am not raising this complaint to seek compensation. In fact, Hafiz offered me AED 5 compensation, but that is not the issue. My concern is that I did not receive the product I ordered and for I paid. This was not my first time ordering the Spicy Veggie Ranch pizza. I have ordered it many times before, and those orders were delivered correctly. I know the difference between the two pizzas. The Spicy Veggie Ranch pizza includes a drizzle of peri-peri sauce and jalapeños. As can clearly be seen in the attached pictures, the pizza I received did not have these ingredients and was clearly not the Spicy Veggie Ranch pizza that I ordered.

Second, Order No. 4257842826162224:

This order was placed through my workplace account. After waiting approximately 1.5 hours, my order was never delivered. When I contacted customer service, the first agent, Tarek, ended the chat without resolving the issue. I do not believe this reflects acceptable customer service standards. I then contacted a second agent, Ahmed, who was also unable to provide a resolution. When I asked when my order would be delivered, his response was, “I don’t know.” He informed me that the restaurant was not answering his calls. You may review the recorded calls and chat logs, as these interactions were recorded for training and quality purposes. Eventually, I requested cancellation of the order and received a refund. However, the experience itself was extremely disappointing. I had invited my team members for a small get-together and planned to provide food for them. Unfortunately, due to the failure of Keeta and Pizza Hut to deliver the order, I was left in an embarrassing situation in front of my colleagues.

This is the second disappointing experience in a row, and I expect a prompt and fair resolution. Please process a full refund for the incorrect pizza order and conduct a thorough investigation into both incidents, including the handling of my complaints by customer service agents.

Keeta has grown into a fast-growing and well-known delivery platform, which is why customers like me place trust in your services. However, it is very disappointing when some partner restaurants appear to be substitute ordered items with cheaper or different products and then claim that the order is correct. Such practices damage customer trust not only in the restaurant but also in the Keeta platform itself. I believe Keeta should hold its partner restaurants accountable and ensure that customers receive exactly what they have paid.

I look forward to your response.

Kind regards,

Vishal

12-06-2026

Shabib   United Arab Emirates

Not good keeta

First keeta charging almost double price , showing in app double price and giving discount، once we ordered than fresh, no warm, and no exactly mutton or chicken pieces, so I suggest will not like this fake app to order and specially will not order Pak Liyari waste of money

12-06-2026

Shabib   United Arab Emirates

Not good keeta

First keeta charging almost double price , showing in app double price and giving discount، once we ordered than fresh, no warm, and no exactly mutton or chicken pieces, so I suggest will not like this fake app to order and specially will not order Pak Liyari waste of money

12-06-2026

Joy L.   Philippines

Charging the card and find out that the restaurant is not in the right location

My experience today was extremely disappointing.

I have ordered from this restaurant many times before without any issues. Today, however, my order was accepted and payment was successfully processed at exactly 16:45. After waiting for 45 minutes, I was shocked to discover that the order had been canceled by customer service without any prior phone call or notification. The amount was automatically refunded to my Keeta Wallet.

While I appreciate the AED 10 voucher provided as compensation, it does not address the actual inconvenience caused by this situation.

There is more to this issue. When I contacted customer service, I was informed that the restaurant’s location was incorrect. My question is: how can Keeta continue doing business with a restaurant if its location information is not accurate? This explanation does not make sense to me because I have ordered from the same restaurant multiple times in the past and successfully received my food. If the restaurant’s location was supposedly incorrect, why has it only become a problem today?

Another concern is the refund process. Customers should be given the option to choose whether a refund is returned to their Keeta Wallet or to the original bank card used for payment. This decision should not be made automatically without the customer’s consent or prior notice.

This entire situation has made me concerned about the safety of my payment information on the platform. The amount was deducted from my card, yet I was later told that the restaurant could not be found at its location. From a customer’s perspective, this raises serious concerns and creates an impression of poor business practices, if not something more concerning.

I would appreciate a clear explanation regarding what actually happened and how Keeta plans to prevent similar situations from occurring in the future.

05-06-2026

Santhosh   United Arab Emirates

Lack of drivers

They don’t have enough drivers, but they take orders. Always looking for a driver. And then after 1 hour they cancel the order, its a scam and waste of money and time. Refund process also is delayed.

03-06-2026

Remon   Egypt

Complaint Regarding Poor Customer Service and Unresolved Issue

Dear Customer Service Team,

I am writing to formally express my dissatisfaction with the service I have received regarding my order.

The main issue is that I did not receive the local bread that was included in my order. I contacted customer service several times to report the problem and request a resolution, but the issue remains unresolved.

In addition, I would like to report that the first customer service representative I spoke with laughed at my concern three times while I was explaining the issue. I found this behavior unprofessional, disrespectful, and inappropriate for a customer service interaction.I also spoke with the supervisor, Ms. Amna Ahmed, and explained the situation in detail. Unfortunately, despite my repeated contacts and efforts to resolve the matter, the issue has still not been properly addressed, and I remain dissatisfied with the service provided.

I kindly request that this complaint be reviewed seriously, that appropriate action be taken regarding the handling of my case, and that a satisfactory resolution be provided as soon as possible.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

01-06-2026

Abdelhameed soliman   Egypt

Verry bad app

The restaurant canceled my order and they gave me 5 AED 😂😂
When i called someone from keeta he didn’t fix my problem no one can work in keeta
This is my last time using this app
Thank u

31-05-2026

Saurav Agrawal   United Arab Emirates

Review of keeta customer experience

I had ordered cheese burst pizza from dominos on keeta app. But the pizza came without the cheese burst when contacting the customer care they will return the 5 aed that was the missing item cost but they will not replace the pizza as it was the resturant fault and not their. This is was very bad experience where the food app is not taking responsibility of this scenario and trying finishing the conservation multiples times

24-05-2026

Fasih   Syria

Bad costumer services

I’am asking for refund but he is asking me to go and get the receipt from the garbage as he can’t proceed with any action without the receipt 😖😖

19-05-2026

Christian Jaber   Lebanon

Keeta customer service

I had a really bad experience with Keeta and their customer service person named Omar. My order was missing items that I paid for and I only noticed after I had already eaten. When I reached out for help Omar kept asking me to show a photo even though I told him I already finished the food. I asked him to confirm with the restaurant because I was sure they would be honest but he just kept repeating the same thing. He was unhelpful rude and made me feel like I was the problem. I expected better service and a bit of understanding but got none of that. Very disappointing experience.

14-05-2026

Marcus   Canada

Incomplete order

Incomplete order and customer service took such a long time to reply, did not get voucher or compensation just saying sorry…kinda disappointed because I really like keeta but they need to improve on a lot of things.

11-05-2026

Talal Said   United Arab Emirates

Missing Items Ignored by Support

Here is your aggressive review rewritten without commas:

Absolutely unacceptable experience with Keeta. An item was missing from my order and when I contacted customer service they refused to take any responsibility even though the food had already been eaten by the time we realized the issue.

Instead of doing the bare minimum like checking with the restaurant they dismissed the complaint and told me to keep evidence next time. That is not how a serious company operates.

This shows a complete lack of accountability poor customer service and zero effort to resolve legitimate issues. Customers are expected to prove everything while Keeta does nothing to investigate or support them.

I will not be using this service again and I strongly advise others to be careful. If something goes wrong do not expect any real help.

03-05-2026

Fernando Borre   United Arab Emirates

Bad Service

I have 2 major bad experience.

1. On 07-Apr-26, the food quality delivered was so bad that i was hospitalized for 3 days for food poisoning. KEETA or the restaurant did not even assists me on my hospital expense and just told me a promise to just refund the food money which was not even fulfilled until now

2. On 24-Apr-26, KEETA mishandled my order and cancelled it without informing me the reason. when i contacted the restaurant i was told that my order got dispatched early but mishandled by the courier service rider for my order to be lost.

So avoid this company as much as you can!

24-04-2026

Sylvain   United Arab Emirates

They took my money and cancel my order

They took 2 times my money, they cancelled my order. When I tried to talk with Customer service, I got call center named Twasal Technology answering me that my money will return after 7 days. It often happens to me with Keeta. I trusted them that’s why I didn’t order through Careem or Talabat or Noon and they treat me badly like that.
Not fair, I have 2 kids waiting for food.
They just play
I can’t even reach Keeta real owner.

21-04-2026

Sara   Egypt

They hacked my visa card

Hello, I would like to report an issue. I saved my card details on the Keeta app and used it before without any problem. However, two days ago, I noticed that my card was charged for 4 orders that I did not make. I contacted customer service three times since then, but I have not received any clear resolution. Please investigate this issue urgently and refund the unauthorized transactions.

17-04-2026

Sara   Egypt

They hacked my visa

I saved my card on the Keeta app and ordered from it a few times. The day before yesterday, I woke up to find 4 orders charged to my card that I never made. I contacted customer service 3 times since then, and every time they say management will call me, but no one ever does. Honestly, please remove your cards and avoid using this app.

16-04-2026

Shair Khan   United Arab Emirates

Suggestion to Add Supermarket & Fresh Produce Options in Keeta App

We really love the service of the Keeta application — it’s fast, reliable, and very convenient to use. The overall experience has been excellent so far.

We would like to suggest one improvement: it would be great if you could add supermarkets, as well as fresh fruits and vegetables, to the app. This would make it much better for users like us, as we could complete all our food shopping in one platform.

Looking forward to seeing this feature in the future. Keep up the great work!

08-04-2026

pendu   Nepal

worst app

ordered before , order was cancelled , after waiting for more then 1 hour .Same issue faced again . so i stop ordering . today i tried to order and again same issue , and was refuned .very bad customer service and very late

01-04-2026

Peterson   Philippines

WORSR FOOD DELIVERY EXPERIENCES WITH KEETA (delete this application)

POOR COSTUMER SERVICES
1. On March 28, 2026, at 10:00, I placed an order, but it was only canceled on March 29, 2026, at 12:32 a.m.—it should have been canceled much earlier.

Lack of accountability: I received two hours of repetitive, copy-paste responses, with constant deflection and no ownership of the issue.

SCAM
1. On March 26, 2026, my food order was canceled, and I still have not received my refund. Now, on March 29, 2026, my order has been canceled again. I contacted customer support, but they were unable to provide any information regarding my refund.

28-03-2026

Yamab   United Arab Emirates

Delivery service rating

Not recommended
Delivery service is not acceptable. The spaghetti and chicken were completely mixed together, and the packaging was damaged upon arrival. This shows a lack of care in handling and quality control. Based on this experience, I would not recommend this service to anyone.

21-03-2026

ahmad   United Arab Emirates

delete this application

very bad company and they don’t have call center
almost delay and they don’t how to talk with customer i will post all the chat and evidence after 1:30 waiting the order when i said return my money he start play and lies and i send screen shut then he said supervisor will call u don’t put any reviews i will post all chat
they should to respect us and our minds

21-03-2026

Aman   United Arab Emirates

United Arab Emirates Food never got delivered We tried calling driver. He said i delivered. I said i did not recive food. he was so rude, he said he delivered and cut phone on my face. Several attempts after that to contact customer care by chat. They called me, and kept saying food is delivered.. I repeatedly said, food not delivered. I spent 1 hour. But no one bothered. Even customer service manager kept apologozing saying that our guy delivered..i kept saying, send your driver back to me..i paid and he must have wrongly delivered. Let him come and we together call u and if i m at fault, i will pay penalty.. Still they did not help. Saying food delivered. Ultimately blaming me to be a liar.. As if food wwas delivered, means i m not speaking the truth, seriously? Worst worst worst. They did not help me in dnright way. They should have made driver to come back and check whom he delivered and investigate the matter. But they blamed me saying that food delivered. This means sure they said customer is a thief, a liar

United Arab Emirates
Food never got delivered
We tried calling driver. He said i delivered. I said i did not receive the food. he was not responding, he said he delivered and cut phone. Several attempts after that to contact customer care by chat. They called me, and kept saying food is delivered.. I repeatedly said, food not delivered. I spent 1 hour. But no one bothered. Even customer service manager kept apologizing saying that our guy delivered..i kept saying, send your driver back to me..i paid and he must have wrongly delivered. Let him come and we together call u and if i m at fault, i will pay penalty.. Still they did not help. Saying food delivered. Ultimately blaming me to be a liar.. As if food was delivered, means i m not speaking the truth, seriously? Worst worst worst. They did not help me in alright way. They should have made driver to come back and check whom he delivered and investigate the matter. But they blamed me saying that food delivered. This means sure they said customer is a thief, a liar…. God’s curse on all of them.

17-03-2026

Shiv Kumar   United Arab Emirates

Ordered KFC

Yesterday on 15 March 2026 at 1230 PM , I ordered a KFC bucket through the Keeta application. As soon as I placed the order, AED 112 was deducted from my account, but the order was cancelled immediately.

I contacted customer care and the executive informed me that the refund will be processed within 1–2 days, and if I do not receive it within 7 business days, I should contact my payment provider.

This was a very disappointing experience. Yesterday was my friend’s birthday, and because of this issue our plan was affected. I did not expect this kind of service from Keeta.

If you cannot provide reliable service, please improve the system so customers do not face these problems in the future. I hope my refund will be processed as soon as possible

16-03-2026

Bader   United Arab Emirates

Bad food

I ordered food through the Keeta app, but unfortunately the meal was not fresh and it was very dry. The quality was really disappointing. I contacted customer service, but they didn’t take any serious action and only offered 5 AED compensation, which is not acceptable for such a bad experience. I hope they improve their food quality and customer service

13-03-2026

Harsh Jain   United Arab Emirates

⭐☆☆☆☆ Absolutely Disgraceful Service – Avoid Keeta at All Costs

Where do I even begin with this disaster of a delivery service?
Chronically Late Deliveries: This isn’t a one-time issue — it’s a pattern. Last week I had to physically drive to the restaurant myself to collect my food after waiting over an hour with zero delivery. This week? Same story, different humiliation.
Rider Left My Food Unattended — Or Worse: The rider showed up to my showroom (AGMC Mini Showroom, Al Waha St., SZR) while it was temporarily closed, and instead of doing the bare minimum — calling, waiting, or returning the food — he dumped it somewhere and marked the order as delivered. My food was either left to rot on the street or eaten. There is no other explanation.
Customer Service Actively Protected the Rider: When I contacted Keeta’s support agent “Eslam,” he openly admitted the rider left the food in a random location — and then explained that the rider did it to avoid being penalized. So Keeta’s system is designed to protect negligent riders at the customer’s expense. I paid for food I never received, and the company’s own support confirmed why.
Zero Accountability, Zero Resolution: No refund offered. No genuine escalation. Just hollow apologies and the complaint being “forwarded to the riders team” — which we all know means absolutely nothing.
Bottom Line: Keeta takes your money, lets riders abandon your food wherever they please, and then has customer service agents explain to you why that’s actually your problem. If you want your food delivered on time, hot, and actually to you — use literally any other service. Keeta is a complete waste of money and time. 🚫

13-03-2026

RAM   United Arab Emirates

Worst customer service

More than 3 times i got (broken package/ so coold food / wrong order) when I complain !! No one even takes any action.. when this happens with non or talabate they immediately take action..
I will remove this app from my phone forever

09-03-2026

Muhammad   Pakistan

MONEY DEDUCTED BUT NEVER RECEIVED THE FOOD

Be extremely cautious while ordering food from Keeta !!! neither riders are professional but full of attitude nor customer service staff is professional.

I am writing to formally complaint about a recent bad experience that I found deeply unsatisfactory.

I placed an order through Keeta app and never received my delivery despite waiting well beyond the estimated delivery time my food did not arrive ,as it was showing in the app that food is about to be delivered within one minute then rider called who was very rude and asked for location again which I shared again same as the one in application but after sometime the app showed that food got delivered which never did .

I called customer service department and the lady name Sara handled but rather solving the issue blamed me for not having the right location and told me to go and grab the food wherever the rider has left it !!!! That statement shocked me and surprised me to my extreme limit but I requested her to refund the money as I will not go and find where my food is laying on the road in some other area. She bluntly declined and refused to refund any money . And I never received the food as well.

Such kind of pathetic service I have never faced in my life . I waited more then one hour to get the food hungry and tired but such act of non professionalism from Keeta staff and rider made me restless and depressed.

I would request every one to be careful while dealing with them.

06-03-2026

Sabri Zouaghi   United Arab Emirates

Service

Poor service and they are not professional at all

17-02-2026

Gr   India

Money not return

Still my order money not return

15-02-2026

Caroline Nyirenda   United Arab Emirates

I received an incomplete order | No refund | bad customer service

They have horrible customer service,they drop calls while making your request,I asked my payment to refunded back to my account,in stead they transfer it to the wallet,forcing to order again after ,making it known that I do not wish to use there services.

08-02-2026

Sadat Khot   United Arab Emirates

Food never got delivered

We tried calling driver. He said i delivered. I said i did not recive food. he was so rude, he said he delivered and cut phone on my face. Several attempts after that to contact customer care by chat. They called me, and kept saying food is delivered.. I repeatedly said, food not delivered. I spent 1 hour. But no one bothered. Even customer service manager kept apologozing saying that our guy delivered..i kept saying, send your driver back to me..i paid and he must have wrongly delivered. Let him come and we together call u and if i m at fault, i will pay penalty.. Still they did not help. Saying food delivered. Ultimately blaming me to be a liar.. As if food wwas delivered, means i m not speaking the truth, seriously? Worst worst worst. They did not help me in dnright way. They should have made driver to come back and check whom he delivered and investigate the matter. But they blamed me saying that food delivered. This means sure they said customer is a thief, a liar…. God’s curse on all of them.

07-02-2026

Angel   United Arab Emirates

Poor service

We ORDER TWICE ONE THEY DELIVER IN WRONG LOCATION AND THEY WILL REFUND AFTER 7 DAYS WE ORDER AGAIN TONIGHT AND THE RIDER DIDNT SPEAK ENGLISH ALSO DIDNT KNOW THE LOCATION WE TRIED TO CALL BUT HE ENDED OUR CALL BECAUSE WHTA? Its ALREADY PAID!!!!!!!! Poor serviceeee

05-02-2026

Mohamed Tag   United Arab Emirates

First order disappointment

The first time to order. The order isn’t delivered. After 1.5 hour i called the delivery guy who asked me to cancel the order.
Calling the customer service, they just do a refund. And i wasted almost 2 hours without food and the money will be refunded after 7 days.
I lost time and money for a week and i get no service!!!
if this happens in the first time what would happen later.
REALLY VERY DISAPPOINTING EXPERIENCE!!!

31-01-2026

Maria C   Algeria

Food handling

Delivery rider food handling was bad, drinks was spilled all over the bag and because of that the paper bag tore so half my food was sticking out of the bad.

31-01-2026

Nabeel Ahmed khan   Pakistan

Pathetic delivery and customer services

Keeta is extremely pathetic in terms of its customer services. My order was delivered 3 hours after extreme frustration and no solution offered from customer service.

25-01-2026

Khair   Afghanistan

Bad delivery application

Do not download guys this app is scam

21-01-2026

VYSAGH CHENGOT   United Arab Emirates

ORDER FOOD AND DELIVERED AFTER 1,5 HOURS

We placed an order at 8:11 PM with a promised delivery time of 9:05 PM.
For nearly an hour after the promised time, Keeta customer support repeatedly told us “the food is on the way.” This turned out to be false information.
When we contacted the restaurant directly, we found out the truth:
➡️ The food had not even been collected
➡️ It was picked up only around 9:50 PM
Instead of taking responsibility, we received a call offering 15 AED as compensation for a “small delay.”
This issue was never about money — it was about honesty and respect for customers’ time.
We were waiting with two children under the age of 6, and being kept waiting with misleading updates was extremely unprofessional. If Keeta had simply informed us that the delivery would be delayed until 10 PM, we could have made alternate arrangements.
Delays happen.
Misleading customers should not.
Based on this experience, I strongly urge users in Dubai to reconsider Keeta until they improve transparency, accountability, and customer service standards.

18-01-2026

Dorcas Sein   United Arab Emirates

The most manipulative app

So please enlighten me — when exactly did Pizza Hut start selling the Original My Box for AED 68?
Because announcing a “50% discount” just to land back at the actual price is… creative, I’ll give you that.
Discounts are supposed to save customers money, not test their math skills. Do better.

15-01-2026

Shab   United Arab Emirates

Scam

Who said it’s free delivery… all restaurants and food are here double priced definitely will not use this app

01-01-2026

Koko   United Arab Emirates

Keeta should be shut down

unacceptable service
My experience with Keeta was extremely disappointing and frustrating.
I ordered from McDonald’s, which is known for fast preparation and has countless branches. Despite that, the delivery took more than one hour, and the estimated delivery time kept getting pushed back every time I checked the app. There was no clear explanation and no accountability.
Customer support was completely ineffective. They failed to provide a reasonable reason for the delay and did not show any effort to resolve the issue. When I asked to cancel the order and get a refund, I clearly requested the refund to be sent to the original payment method. Despite repeating this multiple times, the agent kept asking the same question again, as if they were not reading or understanding the conversation.
After canceling, the app stated that the refund would take up to 10 working days. This means:
No food was delivered
The service completely failed
My money was taken
And I am left waiting days to get it back
This level of service is unacceptable for a food delivery platform. Poor communication, misleading delivery times, inefficient customer support, and a very inconvenient refund process make this app unreliable.
I would strongly advise others to think twice before using Keeta, especially if you value your time and expect basic customer service standards.

30-12-2025

Nidha   United Arab Emirates

Cheating customers with wrong offers

Showing 1 AED offer and deducting full amount

24-12-2025

Rayen   Tunisia

About order from keeta

They didn’t give the right time and he very late

23-12-2025

Malditz   United Arab Emirates

Poor Customer service in all aspect!

I raised a complain regarding their driver, blaming me that i complained him and they deducted the amount on his salary. Of course its not true! Why will i blame a hard working person on the fault of the restaurant. I called the CS and raised my complaint about the restautant not about the driver…however, keeta deducted his salary and the driver blamed me!
Keeta customer service is trying to show that they are trying to solve the issue, but they did not! They try to call but its only a miss call…just to show their record that they called the complainant…Until now my refund is not yet credited in my account! The customer service said that it will be credited within 24hrs..it is more than 24 hrs!!!!!

22-12-2025

Naeem khan   Pakistan

Mis behaviour delivery boy Mr.zia ullah

Mr. Zia Ullah
His contact # 0503502387 from Keeta Delivery Services displayed highly unprofessional behavior. He was disrespectful, violated community rules, and drove recklessly, ignoring basic traffic and safety regulations. Such conduct is unacceptable within a residential community. I am concerned that a delivery representative with this attitude is employed by the company. Based on this incident, his service does not meet even minimum standards and deserves serious action.

20-12-2025

Sajeda   United Arab Emirates

Food delivered by Keeta

One of the most bad experiences with this delivery company that even if the delivered food is cold, very missy and smiley and or/ old food… you have to eat it . No action/ no refund (you have to eat it even if its most bad every) old one chicken slice and its missy.

Please don’t order through this company and use the other companies we used to order from before.

12-12-2025

Marian   United Arab Emirates

Complaint

I am writing to raise a complaint regarding the handling of my recent order. Immediately after placing the order as per the attachment , I contacted your customer service representative—within one minute of the payment—to request a cancellation. However, the order was not cancelled.

I also contacted the restaurant directly, and they confirmed that no one from your team reached out to them to process the cancellation, despite what your representative claimed. This shows a lack of professionalism and support from your side.

The representative I dealt with was not helpful at all, and as a customer, this experience was extremely disappointing. If this order had been placed through Talabat or Noon, the process would have been handled much more professionally.

Given the circumstances, I am requesting a full refund for this order, as the failure to cancel was entirely due to your team’s mishandling.

11-12-2025