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Customer Experience

Customer Experience

168 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

25%

Great

0%

Average

13%

Poor

38%

Bad

25%

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Description

The fast-growing restaurant chain named as Thrillist’s “Best International Restaurant Chain,” where thousands of people queue up around the world for Jollibee’s world-famous extra crispy, extra tasty, and juicy Chickenjoy. Also been cited as America’s “Best Chain Fried Chicken” by Eater Magazine. Other favorites include Spicy Chickenjoy with all the goodness of Chickenjoy made spicy inside and out; the Spicy Chicken Sandwich, Jollibee’s deliciously spicy, crunchy, juicy chicken sandwich and Peach Mango Pie made with real peach and mango with a crispy flaky crust. We are present in over 1500 locations in 17 countries. Currently operating 20 stores across UAE.

Products and Services
  • Fast Food Restaurant
Location
Contact Details
  • https://jollibeeuae.com/
  • +971600587000
  • [email protected]
  • Bay Avenue Mall - Business Bay Dubai United Arab Emirates
  • Business Bay
  • Dubai (UAE)
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Reviews

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Latest Reviews
Janna
  United Arab Emirates

Cold

Everything was cold when it arrived. Was happy that it came within 30mins but everything was just cold.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant


27-03-2026

Mika
  United Arab Emirates

LATE

Order was an hour late and so all that we ordered was already cold. Sad service

ADVANTAGESDISADVANTAGES

Unpleasant Unprofessional


03-12-2025

kaye
  United Arab Emirates

Missing orders

I had a missing order and an incomplete order, there was a burger missing and there were fries missing. Went back and told them and they did give it but food ended up being cold

ADVANTAGESDISADVANTAGES

Awkward Disappointing


15-10-2025

Jovelyn Tijas
  Philippines

childhood favorite. always amazing

all time favorite for all ages, amazing, quality standard of service. yummy good options. #cravings

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Trustworthy Professional Clean Affordable Full Service Decent Client-oriented Tasty



22-06-2025

KC
  United Arab Emirates

incomplete order

We ordered from jollibee website itself, when our order came it was incomplete. Burgers and drinks weren’t there. We could not even inform the rider because they just dropped off the food in our doorstep and left. Tried calling the restaurant but it was very hard to get a hold of them.

ADVANTAGESDISADVANTAGES

Disappointing


12-06-2025

Ruby
  Philippines

Slow not following order

I was in Business Bay branch and ordered my sandwich. Cashier said 10 mins which was actually 15 mins because they were busy with other deliveries and decided to make the two orders behind me. Mine was just a sandwich. Theirs were fried chicken! Wish they would look into their customer’s order by order!

ADVANTAGESDISADVANTAGES

Tasty

Inattentive


27-03-2025

Lynn
  Malaysia

Wrong order

Aside from waiting so long for our order, it came incomplete with 3 missing items and they gave us the wrong flavouring of chicken.

ADVANTAGESDISADVANTAGES

Affordable

Inattentive Incompetent Unprofessional


02-01-2025

rodja
  United Arab Emirates

best chickenjoy ever

tasty food

ADVANTAGESDISADVANTAGES

Friendly Affordable Full Service Tasty


02-11-2023

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Reviews
Janna
  United Arab Emirates

Cold

Everything was cold when it arrived. Was happy that it came within 30mins but everything was just cold.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant


27-03-2026

Mika
  United Arab Emirates

LATE

Order was an hour late and so all that we ordered was already cold. Sad service

ADVANTAGESDISADVANTAGES

Unpleasant Unprofessional


03-12-2025

kaye
  United Arab Emirates

Missing orders

I had a missing order and an incomplete order, there was a burger missing and there were fries missing. Went back and told them and they did give it but food ended up being cold

ADVANTAGESDISADVANTAGES

Awkward Disappointing


15-10-2025

Jovelyn Tijas
  Philippines

childhood favorite. always amazing

all time favorite for all ages, amazing, quality standard of service. yummy good options. #cravings

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Trustworthy Professional Clean Affordable Full Service Decent Client-oriented Tasty



22-06-2025

KC
  United Arab Emirates

incomplete order

We ordered from jollibee website itself, when our order came it was incomplete. Burgers and drinks weren’t there. We could not even inform the rider because they just dropped off the food in our doorstep and left. Tried calling the restaurant but it was very hard to get a hold of them.

ADVANTAGESDISADVANTAGES

Disappointing


12-06-2025

Ruby
  Philippines

Slow not following order

I was in Business Bay branch and ordered my sandwich. Cashier said 10 mins which was actually 15 mins because they were busy with other deliveries and decided to make the two orders behind me. Mine was just a sandwich. Theirs were fried chicken! Wish they would look into their customer’s order by order!

ADVANTAGESDISADVANTAGES

Tasty

Inattentive


27-03-2025

Lynn
  Malaysia

Wrong order

Aside from waiting so long for our order, it came incomplete with 3 missing items and they gave us the wrong flavouring of chicken.

ADVANTAGESDISADVANTAGES

Affordable

Inattentive Incompetent Unprofessional


02-01-2025

rodja
  United Arab Emirates

best chickenjoy ever

tasty food

ADVANTAGESDISADVANTAGES

Friendly Affordable Full Service Tasty


02-11-2023

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