JAFTIM CARS FZE   United Arab Emirates

**JAFTIM Cars FZE – Response**

We respect every genuine customer and prospective client, and we believe that every inquiry deserves proper attention. We therefore feel it is important to provide the other side of the story for anyone reading this review.

The customer did contact us through our website regarding several vehicles for shipment to England. His inquiry was received by our team, and our CSD team responded to him and informed him that a sales representative would follow up. There was a delay in receiving a direct response from the concerned sales representative due to operational circumstances at the showroom, but this was certainly not an intentional decision to ignore his inquiry or his potential business.

The customer was also in Dubai at the time. We were willing to meet him at our showroom and assist him personally. We genuinely regarded him as a prospective client and had no reason or intention to turn away his business.

The discussion later became focused on whether vehicles available in Dubai could be imported and registered in the UK. This is an important distinction. JAFTIM operates physically from Dubai and assists customers with vehicle sourcing, purchasing and export/shipping arrangements from Dubai to the agreed destination port. Importation, customs clearance, taxation, vehicle approval, emissions compliance and registration in the destination country are matters that the importer must verify with the relevant authorities or their appointed agent.

In particular, vehicles available in Dubai are not automatically UK-specification vehicles. Much of our Dubai stock originates from markets such as Australia and other non-UK markets, and therefore UK import and registration requirements cannot simply be assumed from the fact that a vehicle is available in Dubai. We would rather explain these realities to a prospective client honestly than make promises about UK registration without verifying the applicable requirements.

Unfortunately, rather than understanding the explanation being provided by our team, the conversation became personal and the customer became offended by the responses. We acknowledge that the conversation became tense, and some responses on both sides became direct. However, the review gives an impression that JAFTIM simply ignored the customer, which does not reflect the complete interaction.

We would also like to address the screenshots included with the review. The screenshots are **selective portions of the conversation** and do not show the complete exchange. The customer’s own messages and the surrounding context have not been included, while selected responses from JAFTIM have been presented separately.

We have deliberately chosen **not to publish the complete conversation**, even though we have the full record. We value the privacy of our clients and prospective clients and do not believe that a private customer conversation should be exposed publicly simply to win an argument or defend a business reputation. We believe protecting customer privacy is more important than proving a point online.

If DubaiReview or any legitimate reviewing authority wishes to examine the matter, JAFTIM is prepared to provide the complete conversation privately for an impartial review.

We also respectfully note that the review refers to “fake advertising and misleading information” without identifying any particular vehicle, advertisement, specification or statement that was allegedly false. Similarly, comments regarding JAFTIM’s after-sales service are hypothetical, as no vehicle was purchased and there was therefore no actual after-sales experience.

We remain grateful for every genuine inquiry we receive and continue to value every prospective client, including this customer. A disagreement during a sales inquiry does not change our commitment to treating people professionally and assisting them where we can.

We simply ask that anyone reading this review consider **both sides of the interaction**, rather than reaching a conclusion based solely on selected screenshots and one side of a private conversation.

**JAFTIM Cars FZE**

25-08-2026

M.Ismail   United Kingdom

Unprofessional

Contacting them since 23rd March to inquireabout severalcarsto be shipped toEngland. Until today 26th March, non of the sales representatives have called back. I am not sure if they want to sell any of their cars! Not sure if the owners know how their employees are causing financial losses by ignoring businesses and potential profits? If this is the types of poor service they provide before the sale, what types of service it would be after sale? Not sure if all reviews are even genuine as it doesn’t show the great service at all. Instead, they are showing ignorance and negligence.
When aman contacted after posting the review, was extremely rude, insulting, offensive, using unprofessional language. Have no idea about any business etiquette. Fake advertising and misleading information Stay away!

26-03-2026