Liz   United Arab Emirates

The WORST Customer Service

I wish I could give zero or minus stars.
By far the worst customer service I’ve experienced with a car company in Dubai. Actually, none existing customer service.

By phone no one is reachable, or you get through after calling several numbers for the tenth time, then get connected three times to different departments just for the department in charge not to pick up and you’re forced to hang up and start over. So you play this game over several days before giving up. Submitting a form online? Forget about it. The form either doesn’t even get sent or no one actually cares about customers enough to provide a customer service to get back to you about your concern. Then you finally find another email address online, sent a formal complaint letter and give it another shot. Now someone messages you back after two days asking for your phone number to give you a call and finally address your concern. The thing is, 1) if they cared about their customers they wouldn’t have to ask for my phone number because it’s on file. 2) but even if they really needed my number, which I’ve given to them, then you would actually expect a call back right? But no. No one will call you back. EVER. Forget about this company. You won’t find spare parts and you won’t get anyone helping you out. Better off buying a different brand that actually provides quality and service and cares about their customers.

27-06-2025

Zillion technical services llc   United Arab Emirates

Jac Santory

Very bad Service we bought jac santory but its got break down and we kept in service station(no recovery service also) not even it run 1 month its got complaint and its almost 1week over in show room still problem not rectified very bad service

20-09-2024

Lenin G.   India

JAC JS4 Deira Sales Team professionalism and Showroom Team support

JAC JS4 Deira Sales Team professionalism and Showroom Team support –
Highly professional sales team support on closing the deal and technical team support on delivering the vehicle

03-08-2024

Bhaskaran satheish   United Arab Emirates

JAC J7

Thank you Nicky for your excellent service in presenting my new car. Your professionalism and friendly attitude made the experience great. I appreciate all your efforts.
🙏

11-07-2024

Cale Hugill   United Arab Emirates

DO NOT BUY!

My wife ordered & payed in full for a brand new JS6. We were trying to decide between the JS6 & an MG ZS, but opted for the JS6 due to bigger size/space, as we are due our first child in 6 weeks. After 2 weeks of waiting we were excited to receive it. That excitement quickly turned to disappointment when it was delivered to us and I saw that the bottom of the drivers door of this ‘brand new car’ had been damaged, bent out of place & clearly stood away from the rest of the car. Disappointment turned to disbelief when the JAC sales representative asked me to just accept the car how it was & then upon sending him the photograph below he asked me to ‘please circle the scratch’. After refusing to accept a damaged car at about 1pm today, it is now 7:30pm & after over 10 phonecalls from us to the JAC sales representative & 0 calls back from them, we are now left without a car. The last time we spoke to the representative he promised his manager would call back, he of course hasn’t… He also said that he doesn’t understand what the problem is, as ‘rectification done in 1 min. It was a small job, there is no other issue with the car’. We have paid in full for a brand new car, not a car that has been repaired. No one should have to accept damaged goods, be it a car, a phone or even socks! We wish we had opted for an MG now instead, as this experience has destroyed any faith we had in JAC & caused my wife a lot of stress at a time she could really do without it. I urge anyone else to avoid this company.

31-05-2024

Sabina Shaikh Rodrigues   United Arab Emirates

Nor Reliable Showroom of JAC – Szr came acrossedin 25 years in UAE

Nor Reliable Showroom of JAC – Szr came acrossed in 25 years in UAE

Detailed Report to be followed.

10-05-2024

Firdaus   India

Jac S4

Overall a good experience at AUH Habtoor Motors while purchasing my Jac S4 ,right from processing loan to registration and insurance was a pleasant experience. Md Kunj was a highly skilled and efficient consultant.He extended his support in fitting all my cheques,payments,document.sogning in place. Except for the number plate rest was a delight ,hope to pay the EMI with ease in sha Allah

26-07-2023

Ahmed   United Arab Emirates

the company did not keep their promise with the customer

I saw a car (Jac S4) from deira Showroom Dubai and I was assisted by Mr. Gamal and he was friendly and very helpful to be honest and we finalize the sale and I was waiting to receive my car for two month and still no update regarding my car. When I was informed that the shipment has arrived and the cars it will be available soon in the Showroom I was informed that the color that was ordered by me is not available and I have to change for white or to cancel the order. When I contacted the dealership as per them “the only color we received is white and if you do want it you can take your money back and buy from another brand ”
Like I am a customer who’s asking for
Well first of. All I want to understand how come the dealership don’t know what is the shipment they are receiving and what color they will, get

Second thing and what is important I want to understand why they promise me of something they can’t do,like they just want to close the sale and achieve the Showroom target and they don’t care about the customer?
Please note that I don’t have any issues with the selesman his good person , my issue with company service

I was paying for the transportation almost 3500 for tow months while I was waiting for the car I ordered and it effected me in a bad way and now at the moment all Showroom auto increase the price.

Please note that I paid 500 AED December as deposit in order to reserve the car with next shipment, Yet I paid 13500AED in January as down payment.

Thank you

24-02-2023

Gerry |   Verified   United Arab Emirates

Good

For the first time, I used their services, and I was really happy with the outcome. The service they provide is more than adequate. Furthermore, the staff is always eager to help!

27-06-2022

Sanau |   Verified   Bahrain

Attentive

I used their services for the first time and was quite pleased with the results. They deliver a service that is more than adequate. Additionally, the staff is always willing to assist!

29-05-2022

Shamim |   Verified   United Arab Emirates

Good

For the first time, I used their services and was completely satisfied with the results. They provide a more than adequate service. Furthermore, the staff is always eager to help!

19-04-2022

Arushi |   Verified   United Arab Emirates

Great!

My experience at this company was extremely perfect! The services provided by them are more than amazing and the team is so professional!

19-01-2022

Decebal |   Verified   United Arab Emirates

Reasonable prices

The prices of the services provided by this company are so reasonable. Also, the quality of the services is more than perfect.

03-11-2021

Grimaldo |   Verified   United Arab Emirates

Very professional staff!

I’ve taken some services at this company. The staff was so professional and really attentive. Also, the services were perfect and so affordable.

18-10-2021

Soha |   Verified   United Arab Emirates

Perfect services

This company is providing the best and perfect services. I was totally satisfied with my experience at their place. I would always recommend them!

06-10-2021

Denise |   Verified   United Arab Emirates

Fantastic

I’ve scheduled a service with this company, and they provide excellent auto maintenance. The personnel was knowledgeable and prompt in delivering their services, and their charges were reasonable.

19-08-2021

Elliot |   Verified   United Arab Emirates

Competent

I have booked a service with this company they are providing perfect auto care services the staff there were competent and fast in delivering their services and their prices were good too.

17-05-2021

Razia |   Verified   United Arab Emirates

Easy and smooth booking process!

I wanted to book a service from this company so I opened their website. The website was user-friendly and the booking process was a very easy and smooth one. Highly recommended!

17-05-2021