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Customer Experience

Customer Experience

399 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Convenient Efficient Excellent Fast Helpful Impressive Inexpensive Knowledgeable Perfect Reliable Satisfying Trustworthy Affordable Full Service
Awkward Criminal Disappointing Dishonest Fraudulent Horrible Inattentive Rude Unpleasant Unprofessional Untrustworthy Expensive Not Client-oriented

Excellent

58%

Great

5%

Average

0%

Poor

0%

Bad

37%

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Description

"We are committed to improving the lives of people with technology by making it easier for them to get a car on their terms."

Established in 2018 and headquartered in Dubai, we exist to take the hassle out of getting a car. As the first of its kind car-subscription app in the region, we always put the customer first.. Our app allows you to pay for your car on a monthly basis and return or upgrade whenever you want without penalties! The minimum commitment is only 1 month. Just download our app, browse and pick your car. Then just let us pick you up or get the car delivered.

Invygo isn’t like renting or buying cars. We offer the best of both worlds. Renting comes with big deposits and concern over the quality of cars. Worse still is that you don’t get exactly what you book - but likely an equivalent. Alternatively, buying comes with high up-front costs, long-term commitment, maintenance costs, registration and insurance worries.

Our business model is subscription based. With no deposit or down payment, you have the freedom to access cars through a seamless digital experience with no long term commitment - cancel your monthly subscription anytime.

Products and Services
  • Monthly car rental services
  • Long term car rental
  • Car delivered to your doorstep the same day
Location

Invygo - Monthly car Subscription in UAE | KSA, Office 240/241 - Dubai - United Arab Emirates

Contact Details
  • https://www.invygo.com/
  • +97142156624
  • [email protected]
  • Office 240 - 241 Building 16 Al Sufouh Dubai Internet City Dubai United Arab Emirates
  • Al Sufouh
  • Dubai (UAE)
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Reviews
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Latest Reviews
Sheena
  United Arab Emirates

Amazing service start to finish

I have booked cars from them twice, and both of my experiences were amazing. From leasing the car to returning it was one smooth process.

ADVANTAGESDISADVANTAGES

Advisable Convenient Efficient Fast Reliable Trustworthy Affordable Full Service


16-03-2023

Pablo
  Spain

STAY AWAY

I had a really bad experience with this company. Not only they are just an expensive intermediary but they charge additional fees for everything and think they’re entitled to keep charging your credit card anyway they please. Just read the reviews from other users and do not give them your credit card.. STAY AWAY!!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Untrustworthy Expensive Not Client-oriented


09-03-2023

Francis
  United Arab Emirates

Useless customer service

Extremely poor customer service. The clearly don’t care about the customer. Will charge you what they want and then no answer.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional Not Client-oriented


25-01-2023

Jad B
  United Arab Emirates

stay away from them

Two months after my booking they withdraw over 2.000 on charges for extra mileage despite NOT HAVING ANY INFORMATION available on exceeded mileage at the time of booking and returning the car! If we rented directly from their supplier we would be working the limit but Invygo puts lower limits. Absolutely unethical practice. And more so, the charge came 2 months later after they signed off receiving the car! Incredibly poor practice! AVOID AT ALL MEANS

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Untrustworthy Not Client-oriented


26-09-2022

Agnieszka Kurzawa
  United Kingdom

AVOID AT ALL COST

Two months after returning the car I was slapped with various charges for excess mileage and SALIK. TWO MONTHS AFTER RETURNING THE CAR.

It’s not only misleading, it’s also unprofessional. I do not recommend using them.

ADVANTAGESDISADVANTAGES

Horrible


26-09-2022

Hasnain
  India

Worst ever service

Worst ever rental company in duabi, never choose invygo, not responding, unprofessional staff not responding calls in emergency

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Rude Unpleasant Unprofessional Untrustworthy


15-06-2022

Sana |   Verified
  United Arab Emirates

Authentic

I needed more information about this company’s services, so I phoned their customer service department. I was very happy because they were very knowledgeable and provided me with all of the information I needed!

ADVANTAGESDISADVANTAGES

Amazing Fast


31-05-2022

Sayeera |   Verified
  United Arab Emirates

Delightful

I contacted this company’s customer care department because I needed additional information about their services. I was quite pleased because they were extremely knowledgable and gave me with all of the information I required!

ADVANTAGESDISADVANTAGES

Amazing Full Service


30-05-2022

Viktoriia
  United Arab Emirates

Completely don’t care about customers

I ordered a car 2 days in advance , but when the delivery day and time came – I didn’t receive my car. And when I was trying to ask estimate time – the customer service just told me that they will get back to me and nobody replied.
I’ve need waiting for more than 4 hours and still didn’t get my car.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Not Client-oriented


19-05-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I found their monthly car rental services to be convenient, and the person I met to obtain the monthly car rental was knowledgeable and provided excellent service.

ADVANTAGESDISADVANTAGES

Attentive Impressive


25-04-2022

Lynda key
  United States

Unprofessional at his best

I have never seen a compagny with such careless customer service. The customer service is so lousy that if you need any immediate help or anyone to do their job to help. It won’t happen. .it’s the second time I’m dealing with a very poor customer service when i needed immediate help, that they promised to help. But they didnt. If you get to use invygo, be prepared to have to spend hours over the phone, explaining your situation 10 times with no results, be prepared to send 1000messages over the app, just don’t get any problem that’s the best. . Because they will not help or it will be so slow that if your ‘eed are immediate you will be met down over and over. They aren’t efficient, they tell you that they will help but they will not. Basically use invygo if you are not in immediate need. And make sure not to need their customer service. They have put me twice I na very difficult situations. I only kept them because of the cars that are ok for the price, It’s the last month I’ll use them after that I’ll switch to another renter. This was hassle experience. This compagny would last one week in America. It might work in the uae. But such bad customer service would last one week in the us. No one can put up With such bad customer service.

ADVANTAGESDISADVANTAGES

Disappointing


26-03-2022

Roman |   Verified
  United Arab Emirates

Convenient

I found their monthly rental services convenient and the person whom I met to get the monthly car rental was knowledgeable and delivered excellent services.

ADVANTAGESDISADVANTAGES

Excellent Knowledgeable


08-02-2022

Tahirina |   Verified
  United Arab Emirates

More than amazing!

My experience with this company was more than amazing. I was so satisfied as I rented a car from them within my budget! Totally recommended!

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-01-2022

Norell |   Verified
  United Arab Emirates

Perfect cars!

The cars provided by this company for rent are perfect. Their quality is amazing and their prices are so reliable. Totally satisfying experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


07-11-2021

Norna |   Verified
  United Arab Emirates

Helpful team!

I would always be thankful to the team I’ve dealt with at this company. They helped me in renting a car within my budget and within a short period of time.

ADVANTAGESDISADVANTAGES

Fast Helpful Affordable


05-11-2021

Geo |   Verified
  United Arab Emirates

Amazing quality

I would always recommend this company as the cars provided by them are perfect and their quality is amazing. Moreover, the prices of the car rental services are affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


16-09-2021

Roman |   Verified
  United Arab Emirates

Recommended

I have rented a car from them and I can say that they are worth recommending as their vehicles are perfect.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


18-08-2021

Amir |   Verified
  United Arab Emirates

Best

I have rented a car from them, first, their prices are reasonable and their vehicles are really the best, sure I will suggest this company to my friends.

ADVANTAGESDISADVANTAGES

Advisable Inexpensive


11-05-2021

Niamh |   Verified
  United Arab Emirates

Reasonable prices

The prices of the cars that they’re providing for rent are very reasonable compared to other companies offering the same cars. Also, their cars are clean, amazing, and perfect ones!

ADVANTAGESDISADVANTAGES

Reliable Affordable


05-05-2021

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Reviews
Sheena
  United Arab Emirates

Amazing service start to finish

I have booked cars from them twice, and both of my experiences were amazing. From leasing the car to returning it was one smooth process.

ADVANTAGESDISADVANTAGES

Advisable Convenient Efficient Fast Reliable Trustworthy Affordable Full Service


16-03-2023

Pablo
  Spain

STAY AWAY

I had a really bad experience with this company. Not only they are just an expensive intermediary but they charge additional fees for everything and think they’re entitled to keep charging your credit card anyway they please. Just read the reviews from other users and do not give them your credit card.. STAY AWAY!!

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Untrustworthy Expensive Not Client-oriented


09-03-2023

Francis
  United Arab Emirates

Useless customer service

Extremely poor customer service. The clearly don’t care about the customer. Will charge you what they want and then no answer.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional Not Client-oriented


25-01-2023

Jad B
  United Arab Emirates

stay away from them

Two months after my booking they withdraw over 2.000 on charges for extra mileage despite NOT HAVING ANY INFORMATION available on exceeded mileage at the time of booking and returning the car! If we rented directly from their supplier we would be working the limit but Invygo puts lower limits. Absolutely unethical practice. And more so, the charge came 2 months later after they signed off receiving the car! Incredibly poor practice! AVOID AT ALL MEANS

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Untrustworthy Not Client-oriented


26-09-2022

Agnieszka Kurzawa
  United Kingdom

AVOID AT ALL COST

Two months after returning the car I was slapped with various charges for excess mileage and SALIK. TWO MONTHS AFTER RETURNING THE CAR.

It’s not only misleading, it’s also unprofessional. I do not recommend using them.

ADVANTAGESDISADVANTAGES

Horrible


26-09-2022

Hasnain
  India

Worst ever service

Worst ever rental company in duabi, never choose invygo, not responding, unprofessional staff not responding calls in emergency

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Rude Unpleasant Unprofessional Untrustworthy


15-06-2022

Sana |   Verified
  United Arab Emirates

Authentic

I needed more information about this company’s services, so I phoned their customer service department. I was very happy because they were very knowledgeable and provided me with all of the information I needed!

ADVANTAGESDISADVANTAGES

Amazing Fast


31-05-2022

Sayeera |   Verified
  United Arab Emirates

Delightful

I contacted this company’s customer care department because I needed additional information about their services. I was quite pleased because they were extremely knowledgable and gave me with all of the information I required!

ADVANTAGESDISADVANTAGES

Amazing Full Service


30-05-2022

Viktoriia
  United Arab Emirates

Completely don’t care about customers

I ordered a car 2 days in advance , but when the delivery day and time came – I didn’t receive my car. And when I was trying to ask estimate time – the customer service just told me that they will get back to me and nobody replied.
I’ve need waiting for more than 4 hours and still didn’t get my car.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Not Client-oriented


19-05-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

I found their monthly car rental services to be convenient, and the person I met to obtain the monthly car rental was knowledgeable and provided excellent service.

ADVANTAGESDISADVANTAGES

Attentive Impressive


25-04-2022

Lynda key
  United States

Unprofessional at his best

I have never seen a compagny with such careless customer service. The customer service is so lousy that if you need any immediate help or anyone to do their job to help. It won’t happen. .it’s the second time I’m dealing with a very poor customer service when i needed immediate help, that they promised to help. But they didnt. If you get to use invygo, be prepared to have to spend hours over the phone, explaining your situation 10 times with no results, be prepared to send 1000messages over the app, just don’t get any problem that’s the best. . Because they will not help or it will be so slow that if your ‘eed are immediate you will be met down over and over. They aren’t efficient, they tell you that they will help but they will not. Basically use invygo if you are not in immediate need. And make sure not to need their customer service. They have put me twice I na very difficult situations. I only kept them because of the cars that are ok for the price, It’s the last month I’ll use them after that I’ll switch to another renter. This was hassle experience. This compagny would last one week in America. It might work in the uae. But such bad customer service would last one week in the us. No one can put up With such bad customer service.

ADVANTAGESDISADVANTAGES

Disappointing


26-03-2022

Roman |   Verified
  United Arab Emirates

Convenient

I found their monthly rental services convenient and the person whom I met to get the monthly car rental was knowledgeable and delivered excellent services.

ADVANTAGESDISADVANTAGES

Excellent Knowledgeable


08-02-2022

Tahirina |   Verified
  United Arab Emirates

More than amazing!

My experience with this company was more than amazing. I was so satisfied as I rented a car from them within my budget! Totally recommended!

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-01-2022

Norell |   Verified
  United Arab Emirates

Perfect cars!

The cars provided by this company for rent are perfect. Their quality is amazing and their prices are so reliable. Totally satisfying experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


07-11-2021

Norna |   Verified
  United Arab Emirates

Helpful team!

I would always be thankful to the team I’ve dealt with at this company. They helped me in renting a car within my budget and within a short period of time.

ADVANTAGESDISADVANTAGES

Fast Helpful Affordable


05-11-2021

Geo |   Verified
  United Arab Emirates

Amazing quality

I would always recommend this company as the cars provided by them are perfect and their quality is amazing. Moreover, the prices of the car rental services are affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable


16-09-2021

Roman |   Verified
  United Arab Emirates

Recommended

I have rented a car from them and I can say that they are worth recommending as their vehicles are perfect.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


18-08-2021

Amir |   Verified
  United Arab Emirates

Best

I have rented a car from them, first, their prices are reasonable and their vehicles are really the best, sure I will suggest this company to my friends.

ADVANTAGESDISADVANTAGES

Advisable Inexpensive


11-05-2021

Niamh |   Verified
  United Arab Emirates

Reasonable prices

The prices of the cars that they’re providing for rent are very reasonable compared to other companies offering the same cars. Also, their cars are clean, amazing, and perfect ones!

ADVANTAGESDISADVANTAGES

Reliable Affordable


05-05-2021

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