For 28 years, imdad has been at the forefront of energy-based aesthetic medicine in the middle east, providing solutions to over 2,500 clinics, and serving them from 16 offices based in 8 countries across the region. We have been carefully selecting the technologies that are most suitable to cater to our region’s specific skin type demands, which has helped us become the comprehensive solutions provider that we are today. Our long-term relationships with clients transcend the transactional aspect and go deeper into working together to actualize the region’s potential in aesthetic medicine, guiding each clinic to fulfill that potential, and helping them build a reputation of excellence while increasing their return on investment.

Optimized workflow

Our operations are designed to ensure our clients minimal business-flow interruption, and our up-time of 99.7% across 8 countries attests to that. In 2018, 84% of our 11,000 visits in 83 cities were answered in less 12 hours. Whether based in Tabook, Salalah, Jazan, Jahra, we serve all clients with the same level of efficiency. Additionally, our forecasting and warehousing systems in 23 spare parts centers that are strategically located to serve all regions, allow us to deliver 98% of requested spare parts and consumables within 1 day of ordering.

Growing your business

With over 5,000 devices installed and over 20 million patients receiving treatments from our technologies, we thrive on the trust our clients have placed in us, and work to translate that into growth opportunities for every single one of them. We partner with our clients to offer technologies that best suit their businesses, guiding them every step of the way to help steer their business and achieve their short and long-term goals.
Knowledge transfer

We place the sum of 28 years of accumulated experiences across the region at the service of our clients. The training that is offered to doctors and practitioners places them in an ideal position to operate within the manufacturer’s standards. In addition to traditional clinical training, our e-learning’s exam-driven programs can be accessed anytime, anywhere and ensure optimal transfer of knowledge. And sharing of knowledge does not stop at clients but extends to patients. We set up marketing campaigns promoting treatments to educate patients, help them make informed decisions, and drive demand.

Digital transformation

An important milestone in accomplishing service efficiency for our clients is real-time digital information and communication accessibility. Thus, we have embarked on a complete digital transformation journey, first of its kind in the aesthetic industry, starting by launching our imdadi service portal, e-Learning and e-Store platforms. Requesting service, spare parts, consumables or learning online is now only a few clicks away, saving our clients’ time and optimizing our operations’ efficiency.