Phoebe   United Kingdom

Sticky floors

The floor in the cafeteria area of ikea dfc (where you get hotdogs and shawarma) was very sticky and even the condiments area was messy. I guess because it was after rush hour but still the place looked very messy.

21-08-2026

Helena   Spain

Rude Staff, Michelle

I was really disappointed with what I saw at the IKEA Restaurant in IKEA Dubai Festival City on 26 June at around 9:30. A manager called Michelle was telling off staff in front of customers, which was really uncomfortable to watch. She was banging on the window of the staff-only door and even kicked the door to get the employees’ attention. It wasn’t professional at all, especially with so many customers around. On top of that, she also seemed to spend a lot of time on her phone while she was supposed to be managing the restaurant.
I understand that staff sometimes need to be spoken to, but doing it in front of customers is embarrassing for the employees and creates a bad atmosphere. The whole experience made the restaurant feel tense and wasn’t what I’d expect from IKEA.

I hope IKEA looks into this and reminds managers to treat their staff with respect and handle these situations professionally.

26-06-2026

Lara   United Arab Emirates

Slow Service

The cashier was slow, wanted to use the self check out but it was closed so I had no choice but to line up. Sadly where I lined but I was cut off but the cashier himself, he kept on attending to 3 other customer before me….why? I’m not sure he just kept saying it’ll be a few seconds, its just annoying you follow and line up and still get cut off.

18-06-2026

Peter   United Arab Emirates

Kitchen instal

Avoid like the plague

28-10-2025

Reyno Brazil   United Arab Emirates

Ms.Michelle from Ikea Restaurant Dubai Festival City Mall

Very Helpful, Attentive, Fast and Reliable! i would like to shout out to Ms.Michelle i think she is a floor Supervisor in the Ikea Restaurant in Dubai Festival City Mall. Thank you very much for helping me and for assisting me, It Happened in morning around 11am “July 11th 2025” at Ikea Dubai Festival City Mall. I was in the cue/line and getting my food and my food trolley was out of balance and my food tray flip-out! fall on the floor and all my 2 plates with full foods shattered/scatter on the floor. And Ms.Michelle to the rescue and rush on me and helping me in a flash! and best thing with her she replace all my foods without any extra charge which is i believe it was my fault because of my clumsiness. Once again thank you very much Ms.Michelle! your the best! No.1

11-07-2025

imen kechiche   United Arab Emirates

The worst experience ever

I had the worst customer experience ever with ikea a company which doesn’t check the background of the providers is not a company.chose the worst and random cargo service in the country and not even trying to solve the client problems is the worst you can do as a shopping destination !you put me in a conflict with someone who is not even my choice , customer service Centre is there just to make it worst not to solve! They have no authority over the providers so they just let you fight by your own for your rights and the products you paid for

05-06-2025

Elsy   United Arab Emirates

Delivery

No coherent alignment between the departments. The delivery got rescheduled with no clear justification / explanation.

02-05-2025

Deborah Pearmain   United Arab Emirates

IKEA delivery

You have to pay for furniture delivery and assembly, even when told the first delivery of the day will be requested you still have to stay home waiting till they delivery at maybe 5 and probably last delivery of the day.
Other companies offer free delivery and provide you with a time slot rather than waste your whole day. Next time I will buy elsewhere

21-03-2025

Hassa   United Arab Emirates

Damaged in Wardrobe and no solution was provided

I had my wardrobe fixed by Ikea and a damage was on a side of the wardrobe i called 4time and a picture was provided they have sent inspector then no one replies back neither by. a call back or email
The inspector saw the damage and said whats the issue
My 3rd call on 13th of sep (Ahmad) response was wait your 2nd call (11th of sep) did complete 48hours. I told him but the issue was raised on 9th of sep and on 11th it was follow up only he respond with strict way that i have to wait 48hours.

Wardrobe costs over 5K AED and i am still waiting for a solution it has been over 7 days 4calls and 4 emails the after sale service was really disappointing

17-09-2024

Farah   United Arab Emirates

Bad after purchase service

Very bad costumer service through cal center, i had to wait more than 5 days just to set up an appointment for fixing my microwave. Although the employee told me that they would contact me within 24 to 48 hours this did not happen. I called back after 48 hours and she promised me they will call me back same day and didn’t happen either. I called back and they give me a date after 1 week bc they dont have a team sooner!!! How can i stay without microwave that long!! If they called me earlier the appointment would be earlier as well. Bad bad bad after purchase service

13-07-2024

Alicia   United Arab Emirates

Bad Quality product

I would like to share my bad experience I had with Ikea UAE. I bought a Hemnes chest of drawer online. When starting to assemble, in the very first panel, following instructions we had to put dowels into the panel. The first two dowels went in smoothly, there was no problem. The third dowel however chipped the panel due to a weak spot in the grain of the wood.

I contacted customer care for help, in order to return it. The were unmoved and refused to return it as we started the assembling process. I can understand if a mistake was made by human error and they do not return. But this was a weak spot in the grain of the wood which caused the chip.

The customer service unwillingness to consider my plea really puts a bad taste in my mouth especially considering that Ikea products are very expensive. In the UAE there is a huge market of Ikea secondhand products available, but we choose to support the business itself and rather buy (for a much higher price) the product directly from the store. I am a frequent Ikeas customer, but after this experience I will definitely refrain from shopping at Ikea again.

Do not waste your time buying from this store as their customer care is horrible and their return policy is weak

28-06-2024

Gis   United Arab Emirates

MISLEADING PROMOTIONS AND POOR CUSTOMERBSERVICE

Bought a bed board and 30mins after arrival after checking item is not fitting to my bed i immediately contacted customer
service ikea dubai

Note that they have a return policy online as i purchased it online

After reaching out to them they told me that as I have open the package it means its subject for review and I told them I had to put it on my bed to see if the board works but it did not. But still they refuse to give me refund. And after complaining the next option for them was to provide in store voucher only and I was reauired to carry heavy piece of wood items back to their store which means it would cost me another 200aed for taxi for returning the item equivalent to taci worth.

They have never resolved the issue and I plan to report them to dubai authority for putting customers to such injustice.

I highly do not recommend any purchase from this store

17-06-2024

Sam   United Arab Emirates

Worst costumer service

Very bad costumer service kitchen department.

14-05-2024

Yasmin   United Arab Emirates

Terrible workmanship

Ordered a kitchen and quartz worktop from IKEA. They fitted it leaving wires exposed underneath and just awful carpentry/ the pictures disk for themselves. I was complete shocked. Also left huge spaces instead of utilizing the space. Also paid aed12,000 for quartz worktop failed to deliver 3 times then when they did they had measured wrongly and just dumped it in my garden.

15-04-2024

Naveen   United Arab Emirates

Product issue post complaint no solution

I bought bed cum sofa like 1.5 years ago now I’m facing issue with suspension due to which I ended up with ortho issue ( sciatica issue ) inspected person understand issue and he said there is the issue with sofa but he gave to inspection report with non faulty which was surprising while I got call from ikea

So I have no clue what I’m suppose to do with the sofa after spending huge money when ever I go to work I’m not able to sit in office

So thing twice thrice before you buy any product ikea

08-04-2024

Angel   United Arab Emirates

Why would you call your clients a lier, when the client shares all the proof with you?

You order something through the IKEA Dubai website, you pay with your CC, you receive the confirmation of your bank, and the amount is being deducted from your account two days later. In that same message you do see the acknowledgement that the money has been credited to Al Futtaim company. What more do you want? Indeed, your goods as ordered and paid for. You stay at home, only to receive a phone call mid day, that Ikea is not going to deliver because you have not paid. You sum up all the facts based on your bank statement, and all they say, NO YOU DID NOT PAY. You ask for a call back, and two and a half hours later you decide to call yourself. You again receive the same message, Sir, YOU DID NOT PAY. You become more and more upset with these kind of allegations as you have all proof in hand, so you try again, and again they make the statement, SIR YOU DID NOT PAY. Sooooo, I have all proof in hand, I received the order confirmation, the vat invoice, I have all receipts from my bank, and you still tell me i have not paid? This is becoming unacceptable, and I can not even cancel the order, as they claim I have NOT PAID. That company needs some serious training in how to deal with a system issue, which I would fully understand, when one would say, Sir, our apologies, we had a software glitch when you ordered and something went wrong. We are on it, we trust you based on all the proof submitted, and how can we make up with you? No, instead of that you alienate your clients and you make them out for lier and what more! THIS COMPANY SHOULD BE ASHAMED OF HAVING SUCH PEOPLE WORKING THERE WHO MAKE OUR THEIR CLIENTS FOR LIERS!

07-03-2024

Jan Blyckert   United Arab Emirates

Don’t honor agreements

We were promised discount on a kitchen that we didn’t get. Will never shop in IKAE again.

27-02-2024

Ann   Greece

WRONG COLOR RUGS – IKEA NEVER RETURN

VERY BAD Customer Experience! We ordered 3 bath rugs beige color and they delivered grey color! (attached photo) FUNNY THING the Product Management team of IKEA they think it’s Beige color! Beige! You better go check your eyes! VERY DISAPPOINTED!

31-01-2024

Sherif Shaker   United Arab Emirates

Bad customer service and fake promises

Asked for a spiceal delivery time and they are not providing what I asked for and giving me time from their own schedule and now I have to wait

06-01-2024

Kacy   United Arab Emirates

Found broken glass pieces and bed bugs

We used to like Ikea, but this time it is final. I am never shopping there again. Yes, I am emotional and angry because in the blanket cover we found tiny glass pieces. The wooden children’s bed was filled with bed bugs.
I raised a complaint with customer service, but there was no reply three days later.
The service is poor; it has gone down, and there is no more Ikea.

28-12-2023

Mrs.Amruth   United Arab Emirates

Ikea bistro staff Ms.Manider Kaur is excellent

Yesterday I had a very good experience at the IKEA Bistro. I was having an extremely stressful day and was visiting IKEA after work. Having been stressed, I felt instantly better at the counter when IKEA staff Ms.Manider Kaur greeted me with a warm smile asking me how she could help. I was finding it difficult to make a good food choice being a vegetarian and she promptly suggested the Karak chai and vegetable samosa combo along with baked potato wedges. Being an Indian these food choices are something that make us feel at home. Maninder was extremely hospitable and delivered exemplary customer service skills, so much so that I had gone back to the counter to order the same meal.
I believe that she is an asset to the IKEA and greatly helps in delivering IKEA’s world class service standards. Thank you for hiring empathetic and efficient staff members like Maninder.
I had a lovely experience and would like to express my gratitude. We have been patrons of IKEA, and we cannot wait to visit again.

21-12-2023

Cost Fedorov   Russia

Bad quality

The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https://www.ikea.com/ae/en/p/torsby-table-chrome-plated-high-gloss-white-s39931845/

13-12-2023

Tatyana   Kazakhstan

thank you for your attention

I was very pleased by the kind attention of all staff members, they were very welcoming and friendly. Special thank you to manager Mo for his outstanding service

20-10-2023

Aizel   United Arab Emirates

POOR CUSTOMER CARE AND DELIVERY OPTIONS

It’s my second or third time ordering them online and it is ridiculous! This is absolutely based on my experience, it might be good for you but for me, it’s very traumatizing.

1. The application is so hard to navigate. When you checked out there’s no way to check your order like every app has. No order history, no editing of address, no telephone numbers, nothing.
2. You have to wait for their email for the confirmation which is a problem for some of us customers that don’t really check it.
3. I choose the delivery between 10 am to 3 pm which is fine for that day and time. I called them before 3pm and asked where’s my order and only to find out that I have error with my number. Nevertheless, I changed the number with the correct one and requested a time of delivery to 3pm to 10pm since they will deliver it the next day.
4. They knew that I requested the time of delivery but they were calling me at 11am which I didn’t answer because I was in a meeting and my phone was charging. I called the courier back after few hours and they told me that they can’t deliver it anymore because the schedule was supposed to be between 10am to 3pm. Called Ikea customer service not once but 5-6x. Keep insisting to deliver it the following day (which is already the 3rd day) but I already refuse and instead wanted a full refund.
5. So up to this day, no emails, no refund from Ikea.

It was the worst online delivery I had here in the UAE.

17-09-2023

Hannah Tarnu   Germany

Expensive for the bad quality and terrible policies

Terrible
Cheapest quality of MDF furniture for prices where you can buy in stores with better quality…
Refund policy is ridiculous! How can you check a delivered item if you are not allowed to open the box and can’t return it then?
NEVER AGAIN

13-09-2023

Anonymous   United Arab Emirates

Bad experience

I bought kitchen from IKEA, 65000 Dhs, I regret I did that the installation team was very bad 👎 they couldn’t install it correctly , up till now.,the customer service send inspection team they said it was installed wrong and the asked me to buy more pieces in my own cost to correct it after paying 65,000 cash. The installation team were asking for money although I paid the installation fees fully. The customer service will do nothing for you if you complain, very bad and very cheap experience. Buy your kitchen from. NY WHERE BUT NOT IKEA

05-09-2023

Ashwin   India

Miserable service

I purchased new bed past week from ikea but its making too much whenever we sit or get up from it despite of 2 times of complaints still I have not got any response from them too much disappointed bad service

12-06-2023

Joseph Moras   India

Ikea delivery delays (frozen food items)

i ordered frozen salmon fillet. the delivery person took too much time and when the item arrived fully defrosted. please look into the matter or don’t do delivery frozen items in the summer months atleaest

27-05-2023

Rosemarie Armstrong   United Arab Emirates

Beautiful as long as it remains a printed picture

We paid in full for a fully fitted kitchen in January 2022 and to date April 2023 we have been living with IKEA dropping by our house frequently with ill-fitting, wrong, or damaged parts. While my husband communicates frequently in vane with the customer service they fail to comprehend the enormous damage they have done to us and do their best to speak their way out of compensation or rectifying the situation, yes we’ve been given peanuts which is ridiculous and I would have told them to keep it. What baffled me the most was to see IKEA flaunt an award from the inside-out Readers Choice. This certainly has to be a joke. Yes most certainly the most beautiful kitchen in a magazine but by far the poorest in actually putting together a kitchen. Pull you socks up IKEA you are currently a disgrace and I am in my full right to say so. For those reading this please help me by answering this question. What do you think IKEA should give me for holding to my full payment and not delivering a usable kitchen for over 15 months?

27-04-2023

Killian Maarten   Netherlands

Quality of food

We tried the Tricolor Fussi and Dynamic Shrimp. The shrimp was good but the pasta has no taste except full of tomato sauce.

14-03-2023

Anonymous   Philippines

Excessive use of Tissue to clean the tables

Not pro earth using too much tissue paler to clean the tables. Rugs should be used intead.

11-03-2023

Asif Iqbal   United Arab Emirates

Bought first time from Ikea

I have ordered Ikea range hood as of 14 jan 2023, 15 jan i received the box i opened the box and product was unsealed and with scratches, same time i call ikea help center and inform them about that, they said they will send the pick up by 16 jan, when the guys arrived they said all lie, i told them item was used and repacked, and they inform their store that we(me) put another tape on it, it was heart broken for such a bad response from a famous brand, then i again call they said the wall inspect and call me back, it was my first and last experience with ikea

16-01-2023

Anas   United Arab Emirates

Super late and poor customer service

Unprofessional service and I have to call many times to follow up with my order , and even I call no one able to solve my problem, I promised to receive my order at 3 pm and I planned for it and waited for them at home without any call or even call to apologize

16-07-2022

Yasmine   United Arab Emirates

Kitchen cabinets

I made a mistake and i purchased from ikea kitchen cabinets price double the out side, very long procedure to order , more than 2 weeks to receive the item , when the items arrived the mesurment not matching and i had to break the wall to adjust cause otherwise had to wait another 4 weeks to orders another kitchen. Most of the items that need it for kitchen is out of stock. Any modifications of the sizes order most be cancel and make new one not able to edite. Very very bad idea to buy from ikea . Also the fixing team they fixed everything up side down and not matching with each others

15-05-2022

Shams   United Arab Emirates

Bad experience

It’s literally the worst experience ever they are so rude and they only help foreign people like they burly looked at us when we needed help I don’t recommend this place at all it pissed me off

13-05-2022

Izzet Kumbasar   United Arab Emirates

Defective item

Most of the parts that came out from the box was defective and they were asking to assemble none defective parts and other defective parts to be replace the next day, communication was not easy with those who made the delivery.
In total there was 3 item but after the first defective item no one asked to assemble the other products and they just removed everything and told me to contact ikea and they left

17-04-2022

Carlos De Asis   United Arab Emirates

Delivery & Product

First off, they didn’t follow my delivery time because it’s important for me to be there when the order came in so I can check thoroughly, they literally gave an option to choose from time range and all that but they didn’t follow it. When my big rug came in, I got the wrong color.

05-04-2022

Laura Paton   United Arab Emirates

promotion was advertised incorrectly

Recent promotion was advertised poorly.

08-03-2022

Ibrahim Moumne   United Arab Emirates

Bad Customer Service

An item I purchase has a missing 4 bolts and 2 plates to complete the installation!! I contacted them 4 times so far! I got nowhere with their customer service crew! They won’t allow me to speak with the supervisor or manager the solution! Finally, he said “you can return the item” Why should I return it? I spent whole day putting it together! They do not care about your inconvenience! they take the easiest way for them “Return The Product”! besides after partial installation it won’t fit in my car! Why they do not have these bolts and screws and little things that would be missing from time to time to make the customer happy? They need to change their attitude and they should put someone with good experience on the customer service line. They cannot trace anything, not even the instruction manual of the item to help them identify the problem. I am still waiting for a manager to call me and I have the feeling that he won’t!
I will wait and see. Will keep you updated

26-02-2022

Mamta   United Arab Emirates

Misinformation

We got returned the furniture bought from IKEA Dubai in festival plaza and credit note of AED 100 was returned in form of a card..and we were specifically told there is no expiry it is valid for life time and when we tried to use the card against our next purchase..it was rejected saying the card validity is only for 1 year where as the card itself does not show any validity..

20-02-2022

Karohal |   Verified   United Arab Emirates

Perfect prices

The prices of the products provided by IKEA are perfect. Also, their quality is beyond compare! Strongly recommended!

09-02-2022

Vajra |   Verified   United Arab Emirates

Thankful!

I would always be thankful to the team at this furniture store. They were so helpful, knowledgeable, and very professional. They helped me in finding what I want within a short period of time.

30-11-2021

Paxton |   Verified   United Arab Emirates

Recommended

I am satisfied with my purchase from IKEA, optimal quality, solid and totally reliable, highly recommended.

03-11-2021

Alianna |   Verified   United Arab Emirates

Convenient

My husband bought furniture from IKEA and it’s perfect for us, quality is satisfying and they have delivered and fixed the furniture which was truly convenient.

20-10-2021

Shadha |   Verified   United Arab Emirates

Fast

The IKEA store is fantastic! It provides a wide range of things at very low prices. I purchased several items from them and was quite pleased with them.

27-09-2021

Tansu |   Verified   United Arab Emirates

Variety of products

What I really like about IKEA is that they’re offering a variety of products at very affordable prices. Moreover, the quality of the products is really amazing!

07-09-2021

Cardenas |   Verified   United Arab Emirates

More than perfect!

IKEA store is more than perfect! It is offering a variety of products at very affordable prices. I bought from them more than one product and I was really satisfied with them.

22-08-2021

Safwaan |   Verified   United Arab Emirates

Perfect furniture

I really loved my experience with IKEA as the furniture I bought from them was totally perfect. The price of the furniture was affordable and reliable. Totally satisfied!

01-08-2021

Amina |   Verified   United Arab Emirates

Reliable

My husband bought furniture from here, it was of amazing quality and really comfortable, our experience was completely satisfying to purchase from Ikea.

01-08-2021