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Customer Experience

Customer Experience

506 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Competent Cooperative Delightful Efficient Excellent Fast Friendly Honest Outstanding Perfect Pleasant Remarkable Satisfying Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Dangerous Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


Excellent

73%

Great

9%

Average

0%

Poor

5%

Bad

14%

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Description

Our high standards and passion for consistently excellent food are part of our formula for success. We keep it simple here at HuQQa, so anyone can find bite to enjoy - but it's always thoughtful. We treat our dining room as an extension of our home, a place to entertain and welcome guests who choose to spend their time with us. Where the neighborhood comes together for delicious food & easy hospitality every day of the week. For any occasion or none at all, we invite you to join us & taste how we’re reinventing classics & making them undeniably craveable with unique flavors layered into old & new favorites.

Products and Services
  • Breakfast
  • World Kitchen Cuisine
  • Drinks & Desserts
  • Non-Alcoholic Cocktails
Location
  • HuqqA Dubai - Financial Center Road - Dubai - United Arab Emirates

Contact Details
  • https://huqqa.com/en/
  • +971521733376
  • [email protected]
  • Financial Center Rd - Downtown Dubai Dubai United Arab Emirates
  • Downtown Dubai
  • Dubai (UAE)
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Reviews

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Latest Reviews
Klaus von Berg
  United Arab Emirates

my 3rd visit

The surprise on the 3rd visit today… you have to determine the service charge. This is surprisingly suggested to the guest when paying with the bill (which is always really steep). denies the payment of 10, 20, or 25%. The service person gets pretty rude if you “only” pay a 100 AED tip in the usual way. The system is common in some US states. The mediocre service and the average food at the star restaurant price…thanks no! Nobody needs that

ADVANTAGESDISADVANTAGES

Clean

Disappointing Misleading Ridiculous Unpleasant Untrustworthy Expensive Indecent Not Client-oriented


30-09-2023

Mohammad
  United Arab Emirates

Service

Amazing view . Very good device .
Special thanks for staff duaa for best service and hospitality.

ADVANTAGESDISADVANTAGES

Advisable Amazing Friendly Clean Full Service


25-06-2023

K
  United Arab Emirates

Food/service

food was excellent and the service were great Thanks to Miss rhoselyn!

ADVANTAGESDISADVANTAGES


28-03-2023

Nadine
  Germany

Terrible!

I do not even know how to start.. I went to huqqa because of sooooo many positive recommendations but I really wonder if they were at the same place..
The waiter named Emrah came with the menue to our table and didn‘t stop talking.
He almost forced us to buy the most expensive shisha even when we said that we like the ‚classic‘ one (which costs 159 dirham = 40€) he always went back to the premium shishas for over 100€. In the end we bought the classic one but after 5 minutes it tasted like coal because the tobacco was completly burnt. Emrah then said that it was our own fault because he told us that we should buy the premium one… how do you dare to say something like this? like really?!?!? then why do you sell this tobacco for 159!!!!!! dirham when it tastes like *** after 5 minutes? While paying with card he told us that we can give a tip of 10-30%. Actually we didn‘t want to give any tip but we thought it was rude not to give when he is directly asking for it. So we wanted to round up. But Emrah told us that this will be too few because of the charge of the bank… Then we really got fucked up so we gave him no tip at all and he only replied with a sarcastic ‚thank you very much‘. He didn’t give us his qr code for evaluation, like they do with guests that look like they will leave a lot of money there but I really want to share my real impression!! So we paid 254 dirham for one classic shisha which tasted like coal after 5 minutes, 2 coca cola und 1 turkish tea… never again! My worst experience in Dubai!
All in all the positive social media fame and the begged reviews (and yes they beg for it but only to guests who leave lots of money there because these are the only ones that get appropriate service) are deceiving.

ADVANTAGESDISADVANTAGES

Unprofessional Expensive Not Client-oriented


22-03-2023

Ayesha
  United Kingdom

NEVER AGAIN

Attended here on the basis of family recommendation. We’re not shisha smokers usually but thought why not. We had to get 2 shishas because they said due to COVID me and and my husband cannot share!!! Turns out they’re liars as my family member had gone here during COVID and they didn’t have to do that. Ali is the biggest scam. He not only added extra to our bill/overcharged his service was poor, rude, arrogant and disgusting behaviour and damn right LIAR! we told him the specific classic shishas and price to which he said yes in the end he charged us an extra 300+ AED due to the flavours we had chosen bare in mind he suggested them to us when we asked them for the list of flavours available for this classic shisha. to which we spent over an hour disputing and still didn’t get resolved. He was still lying and I wonder how many people he has done this to. He even added tobacco to our shishas to which we didn’t even know about and only to find this out in the end on our bill. Disgusting behaviour and the worse thing is this company/managers were so unprofessional too. They thought they have given us a discount but in fact we still paid more than what we should have. So BE CAREFUL but I was would say AVOID!! Hidden costs/hidden agenda especially by Ali!!

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Misleading Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive


22-07-2022

sara
  United Arab Emirates

our waiter Mr Aridon

was a very good waiter and amazing in serving, excellent waiter really appreciate him

ADVANTAGESDISADVANTAGES

Amazing

Expensive


09-07-2022

Adnan
  American Samoa

Great service from kul

Place is so nice and staff are friendly professional specially kul was great server his serving away is so professional we so happy to have you as a our waiter churros is outstanding love it thank you kul see you soon special we will miss you service

ADVANTAGESDISADVANTAGES


16-06-2022

Teodora |   Verified
  United Arab Emirates

Delightful!

I had a very delightful experience at this restaurant. The food platters were so tasty and their prices were so affordable.

ADVANTAGESDISADVANTAGES

Delightful Affordable Tasty


21-04-2022

Alyssa |   Verified
  Greece

Amazing

It was a remarkable time here in Dubai during vacation the food was amazing and their services were totally satisfying, I would love to come here again.

ADVANTAGESDISADVANTAGES

Remarkable Satisfying


14-04-2022

Mohammed
  United Kingdom

Staff broke playe and cut wife ankle and did not day anything!

Had awful experience here. Staff broke a plate and CUT my wife ankle in the process from the broken piece. It was BLEEDING yet they did not say anything to her at all knowing she has cut herself and then eventually offered a plaster. 10 minutes to 15 mins after the ordeal they offered us complimentary tea to which we was not bothered about and a dessert that we did not want and did not have as we already spent £26 on a single dessert and was full. Dessert looked like SOIL.
APPALLING customer service!!

ADVANTAGESDISADVANTAGES

Terrible Unprofessional


18-03-2022

Ellene Batula
  Philippines

Excellent View and great service

The restaurant has a good view of the Dubai mall fountain. Apart from that experience, the food is sumptuous and the service was excellent. My friends and I were assisted and taken care of Mr. John. He is proactive and always make sure that we have everything that we need. Thank you for the best experience. Would surely recommend the place

ADVANTAGESDISADVANTAGES


12-03-2022

Dhanraj |   Verified
  United Arab Emirates

Great service!

What I really loved about this restaurant is that the service was great and the staff was professional. Moreover, the food was so tasty!

ADVANTAGESDISADVANTAGES

Professional Tasty


04-03-2022

Sma
  South Africa

Good food

Very good food and night

ADVANTAGESDISADVANTAGES

Amazing


30-01-2022

Samreen |   Verified
  United Arab Emirates

Decent

When I came here for supper, it was enjoyable; I like this location in Huqqa, UAE, because the food and service were both excellent; I would love to return back when I next visit the UAE.

ADVANTAGESDISADVANTAGES

Clean Affordable


26-10-2021

Sana |   Verified
  United Arab Emirates

Safest

When I came here for supper, it was enjoyable; I like this location in Huqqa, UAE, because the food and service were both excellent; I would love to return back when I next visit the UAE.

ADVANTAGESDISADVANTAGES

Amazing Honest Decent


30-09-2021

Charlotte |   Verified
  Italy

Appreciable

It was pleasant here when I came for dinner, I like this place Huqqa in UAE, as the food and the services both were fantastic, I would love to come here again when visited UAE.

ADVANTAGESDISADVANTAGES

Perfect Pleasant


01-07-2021

Valerie |   Verified
  France

Amazing

I found this place fantastic when visited UAE, the food was excellent and the atmosphere was amazing, I like it, I would love to come here again.

ADVANTAGESDISADVANTAGES

Excellent Pleasant


14-06-2021

Mitzi |   Verified
  United Arab Emirates

Outstanding!

My brother took me to that amazing restaurant. I am always fond of desserts and I tried them here. The desserts were perfectly cooked and very delicious! The taste was amazing and magnificent!

ADVANTAGESDISADVANTAGES

Outstanding Tasty


24-05-2021

Noura |   Verified
  United Arab Emirates

Best desserts ever

Very nice place, menu with pictures so you can see how your food gonna be, shisha is top, but my favorite always is the desserts, they have such amazing choices, I really enjoy it!!!

ADVANTAGESDISADVANTAGES

Competent Cooperative Efficient Fast Friendly Well-located Full Service Client-oriented Tasty




19-05-2021

Murat
  Turkey

Turkish Flavor

The best place to relax after shopping in Dubai Mall. Amazing Shisha

ADVANTAGESDISADVANTAGES

Delightful



18-05-2021

Franklin |   Verified
  Spain

Stunning

One of my cousins invited me here when visited UAE, it was an amazing restaurant I find it, the food was savory and the ambiance was perfectly stunning, I liked it, overall it was a great time here.

ADVANTAGESDISADVANTAGES

Delightful Outstanding


18-05-2021

Perrin |   Verified
  Germany

Pleasant!

When I was on a vacation in the UAE with my friends, we tried this restaurant. The food was amazing, the atmosphere was very pleasant, and the desserts were of different and totally unique taste. So satisfied!

ADVANTAGESDISADVANTAGES

Excellent Pleasant


18-05-2021

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Reviews
Klaus von Berg
  United Arab Emirates

my 3rd visit

The surprise on the 3rd visit today… you have to determine the service charge. This is surprisingly suggested to the guest when paying with the bill (which is always really steep). denies the payment of 10, 20, or 25%. The service person gets pretty rude if you “only” pay a 100 AED tip in the usual way. The system is common in some US states. The mediocre service and the average food at the star restaurant price…thanks no! Nobody needs that

ADVANTAGESDISADVANTAGES

Clean

Disappointing Misleading Ridiculous Unpleasant Untrustworthy Expensive Indecent Not Client-oriented


30-09-2023

Mohammad
  United Arab Emirates

Service

Amazing view . Very good device .
Special thanks for staff duaa for best service and hospitality.

ADVANTAGESDISADVANTAGES

Advisable Amazing Friendly Clean Full Service


25-06-2023

K
  United Arab Emirates

Food/service

food was excellent and the service were great Thanks to Miss rhoselyn!

ADVANTAGESDISADVANTAGES


28-03-2023

Nadine
  Germany

Terrible!

I do not even know how to start.. I went to huqqa because of sooooo many positive recommendations but I really wonder if they were at the same place..
The waiter named Emrah came with the menue to our table and didn‘t stop talking.
He almost forced us to buy the most expensive shisha even when we said that we like the ‚classic‘ one (which costs 159 dirham = 40€) he always went back to the premium shishas for over 100€. In the end we bought the classic one but after 5 minutes it tasted like coal because the tobacco was completly burnt. Emrah then said that it was our own fault because he told us that we should buy the premium one… how do you dare to say something like this? like really?!?!? then why do you sell this tobacco for 159!!!!!! dirham when it tastes like *** after 5 minutes? While paying with card he told us that we can give a tip of 10-30%. Actually we didn‘t want to give any tip but we thought it was rude not to give when he is directly asking for it. So we wanted to round up. But Emrah told us that this will be too few because of the charge of the bank… Then we really got fucked up so we gave him no tip at all and he only replied with a sarcastic ‚thank you very much‘. He didn’t give us his qr code for evaluation, like they do with guests that look like they will leave a lot of money there but I really want to share my real impression!! So we paid 254 dirham for one classic shisha which tasted like coal after 5 minutes, 2 coca cola und 1 turkish tea… never again! My worst experience in Dubai!
All in all the positive social media fame and the begged reviews (and yes they beg for it but only to guests who leave lots of money there because these are the only ones that get appropriate service) are deceiving.

ADVANTAGESDISADVANTAGES

Unprofessional Expensive Not Client-oriented


22-03-2023

Ayesha
  United Kingdom

NEVER AGAIN

Attended here on the basis of family recommendation. We’re not shisha smokers usually but thought why not. We had to get 2 shishas because they said due to COVID me and and my husband cannot share!!! Turns out they’re liars as my family member had gone here during COVID and they didn’t have to do that. Ali is the biggest scam. He not only added extra to our bill/overcharged his service was poor, rude, arrogant and disgusting behaviour and damn right LIAR! we told him the specific classic shishas and price to which he said yes in the end he charged us an extra 300+ AED due to the flavours we had chosen bare in mind he suggested them to us when we asked them for the list of flavours available for this classic shisha. to which we spent over an hour disputing and still didn’t get resolved. He was still lying and I wonder how many people he has done this to. He even added tobacco to our shishas to which we didn’t even know about and only to find this out in the end on our bill. Disgusting behaviour and the worse thing is this company/managers were so unprofessional too. They thought they have given us a discount but in fact we still paid more than what we should have. So BE CAREFUL but I was would say AVOID!! Hidden costs/hidden agenda especially by Ali!!

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Misleading Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive


22-07-2022

sara
  United Arab Emirates

our waiter Mr Aridon

was a very good waiter and amazing in serving, excellent waiter really appreciate him

ADVANTAGESDISADVANTAGES

Amazing

Expensive


09-07-2022

Adnan
  American Samoa

Great service from kul

Place is so nice and staff are friendly professional specially kul was great server his serving away is so professional we so happy to have you as a our waiter churros is outstanding love it thank you kul see you soon special we will miss you service

ADVANTAGESDISADVANTAGES


16-06-2022

Teodora |   Verified
  United Arab Emirates

Delightful!

I had a very delightful experience at this restaurant. The food platters were so tasty and their prices were so affordable.

ADVANTAGESDISADVANTAGES

Delightful Affordable Tasty


21-04-2022

Alyssa |   Verified
  Greece

Amazing

It was a remarkable time here in Dubai during vacation the food was amazing and their services were totally satisfying, I would love to come here again.

ADVANTAGESDISADVANTAGES

Remarkable Satisfying


14-04-2022

Mohammed
  United Kingdom

Staff broke playe and cut wife ankle and did not day anything!

Had awful experience here. Staff broke a plate and CUT my wife ankle in the process from the broken piece. It was BLEEDING yet they did not say anything to her at all knowing she has cut herself and then eventually offered a plaster. 10 minutes to 15 mins after the ordeal they offered us complimentary tea to which we was not bothered about and a dessert that we did not want and did not have as we already spent £26 on a single dessert and was full. Dessert looked like SOIL.
APPALLING customer service!!

ADVANTAGESDISADVANTAGES

Terrible Unprofessional


18-03-2022

Ellene Batula
  Philippines

Excellent View and great service

The restaurant has a good view of the Dubai mall fountain. Apart from that experience, the food is sumptuous and the service was excellent. My friends and I were assisted and taken care of Mr. John. He is proactive and always make sure that we have everything that we need. Thank you for the best experience. Would surely recommend the place

ADVANTAGESDISADVANTAGES


12-03-2022

Dhanraj |   Verified
  United Arab Emirates

Great service!

What I really loved about this restaurant is that the service was great and the staff was professional. Moreover, the food was so tasty!

ADVANTAGESDISADVANTAGES

Professional Tasty


04-03-2022

Sma
  South Africa

Good food

Very good food and night

ADVANTAGESDISADVANTAGES

Amazing


30-01-2022

Samreen |   Verified
  United Arab Emirates

Decent

When I came here for supper, it was enjoyable; I like this location in Huqqa, UAE, because the food and service were both excellent; I would love to return back when I next visit the UAE.

ADVANTAGESDISADVANTAGES

Clean Affordable


26-10-2021

Sana |   Verified
  United Arab Emirates

Safest

When I came here for supper, it was enjoyable; I like this location in Huqqa, UAE, because the food and service were both excellent; I would love to return back when I next visit the UAE.

ADVANTAGESDISADVANTAGES

Amazing Honest Decent


30-09-2021

Charlotte |   Verified
  Italy

Appreciable

It was pleasant here when I came for dinner, I like this place Huqqa in UAE, as the food and the services both were fantastic, I would love to come here again when visited UAE.

ADVANTAGESDISADVANTAGES

Perfect Pleasant


01-07-2021

Valerie |   Verified
  France

Amazing

I found this place fantastic when visited UAE, the food was excellent and the atmosphere was amazing, I like it, I would love to come here again.

ADVANTAGESDISADVANTAGES

Excellent Pleasant


14-06-2021

Mitzi |   Verified
  United Arab Emirates

Outstanding!

My brother took me to that amazing restaurant. I am always fond of desserts and I tried them here. The desserts were perfectly cooked and very delicious! The taste was amazing and magnificent!

ADVANTAGESDISADVANTAGES

Outstanding Tasty


24-05-2021

Noura |   Verified
  United Arab Emirates

Best desserts ever

Very nice place, menu with pictures so you can see how your food gonna be, shisha is top, but my favorite always is the desserts, they have such amazing choices, I really enjoy it!!!

ADVANTAGESDISADVANTAGES

Competent Cooperative Efficient Fast Friendly Well-located Full Service Client-oriented Tasty




19-05-2021

Murat
  Turkey

Turkish Flavor

The best place to relax after shopping in Dubai Mall. Amazing Shisha

ADVANTAGESDISADVANTAGES

Delightful



18-05-2021

Franklin |   Verified
  Spain

Stunning

One of my cousins invited me here when visited UAE, it was an amazing restaurant I find it, the food was savory and the ambiance was perfectly stunning, I liked it, overall it was a great time here.

ADVANTAGESDISADVANTAGES

Delightful Outstanding


18-05-2021

Perrin |   Verified
  Germany

Pleasant!

When I was on a vacation in the UAE with my friends, we tried this restaurant. The food was amazing, the atmosphere was very pleasant, and the desserts were of different and totally unique taste. So satisfied!

ADVANTAGESDISADVANTAGES

Excellent Pleasant


18-05-2021

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