S   United Arab Emirates

Extremely disappointing experience with HSBC UAE after nearly 20 years as a customer.

Extremely disappointing experience with HSBC UAE after nearly 20 years as a customer.

I received an offer from HSBC to pay school fees before 15 September and convert the payment into 3 or 6 monthly installments. Before making the payment, I specifically called HSBC to understand the process and was clearly advised to pay using my credit card, then call the bank to activate the installment facility. I was told that the amount would be credited back to my card after deducting the first installment and that this would happen within approximately 2 days.

I followed the instructions exactly and made a substantial payment, using almost my full credit card limit. I immediately contacted the bank and activated the facility as instructed.

After waiting more than 2 days, I was then informed that the amount would not be credited back as I had been told. I raised a complaint, and HSBC acknowledged that the information provided to me was incorrect and misleading.

What is most disappointing is that, despite acknowledging the incorrect information, HSBC did not make any genuine effort to find a solution. I was simply contacted and told that “nothing can be done.”

This has created a significant financial problem for us, as almost the full credit card limit is currently tied up, at a time when we have other financial commitments.

After almost 20 years with the bank, I find this level of customer service extremely disappointing and unprofessional. Mistakes can happen, but what matters is how a bank takes responsibility and resolves the problem when its own representative has provided incorrect information.

I expected HSBC to take ownership of the situation and make a genuine effort to resolve the financial impact caused by its own incorrect advice. Unfortunately, that has not happened.

Very disappointing experience, especially after such a long-standing relationship with the bank.

16-09-2026

Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

Madeleine   United States

⚠️Think Before You Invest

Investment fraud is growing hugely and I advise the public to stay away from these fraudulent companies. For those who are victims to these scams like myself, I strongly recommend you to approach an Ethical Hacker. I invested $250,000 and was unable to get my hard earned money back from an unregulated company that kept demanding for more deposits. (Mrs. Melissa Gilbert.) has successfully recovered investment for their clients. I have to hire them as well and they did not disappoint me, they recovered all of my money back into my account. You can reach out to them also Via:::.Email::[email protected]
WhatsApp:::+44 (778)=227=60=32

01-05-2026

Charle   United States

Worst Customer Service you can imagine

Bank telephone customer service is terrible, the problem is that they know that themselves super clearly but never improving or taking any actions.
Just run and don’t waste your time, energy, or your money of course. Better to use the expertise of any of UAE local respectable Banks like NBE, CBD, Mashreq etc..

08-12-2025

Rami   United Arab Emirates

Horrible bank

Stay away. Horrible bank. Eventually adding random fees for no reason. If you lose your job 150 AED will be added to your credit card interest for not depositing your salary with them, what the heck is this nonsense reason?! Lossing my job and paying the horrible bank fees for that!!!

02-11-2025

Jim   United Arab Emirates

Internet Banking

One of the worst hsbc internet banking has the highest transfer charges considering they didn’t give you good transfer rate, ive been their internet banking since i opened my account to them but just yesterday they have charge me 157.50 aed for inter banking without any advise. Disappointing!! Not recommended! Worst of all!

26-09-2025

fatima   United Arab Emirates

Account Blocked

My account was blocked by the bank due to some documents required by them. They were trying to reach me over the phone couple of times and I wasn’t able to attend because I was out of the country. There was no email notification saying that my account will be blocked due to not providing supporting document otherwise I would have taken the action right away. When I came back after 2 months I found out my account being blocked. I provided my documents immediately and hoping to reactivate my account. Since then its been a week they still didn’t take any action. Worst bank to deal with so far.

10-09-2025

BILAL UZAIR   United Arab Emirates

RESTRICTION

THERE IS A RESTRICTION ON MY ACCOUNT SINCE 3 MONTHS ALL DOCUMENTS WERE PROVIDED BUT STILL NO ACTION TAKEN ALL THEY IS WE WILL SEND AN EMAIL TO THE CONCERN DEPARTMENT. HONESTLY WORST BANK TO DEAL WITH IN DUBAI!! BE SAFE

09-08-2025

Sujit Menon   United Arab Emirates

Great Support at Branch

I visited the HSBC branch next to Spinneys, near Burjuman on Trade Center Road, on the morning of 18th July, and was truly impressed by the exceptional service from Ms. Sura.

She handled my request in just 4 minutes, allowing me to carry on with other important tasks that depended on this. Her positive attitude, efficiency, and eagerness to help made the whole experience smooth and pleasant.

Sura is a shining example of what great customer service looks like. Employees like her bring real pride to HSBC.

Thank you, Sura—keep up the amazing work!

20-07-2025

Umar Farooq   United Arab Emirates

i’m really flustrated with hsbc uae.

i’m really flustrated with hsbc uae. they froze my account and credit card, and even after i went to the branch and sent every single paper they asked, still keep my money locked. it’s been two weeks, i can’t pay my rent or buy groceries, and every time i call their “support” they give the same lazy answer: “we emailed the team, please wait.” no timeline, no manager to talk to, nothing. i feel stuck, broke, and ignored. honestly, this is the worst banking experience i’ve had in my 12 years in dubai.

11-06-2025

Heherson   Philippines

Unwanted deduction

Got twice deduction for a month even I didn’t receive my salary yet. Don’t get caught with this bank! Their agent did not mention to me that they will impose deduction on my salary, you will regret to use this bank

02-04-2025

Zainab Abdawn   United Arab Emirates

They let AED 11,600 stolen criminally from my bank account without blocking it or even warning me it is fraud!

I had the worse experience with this bank. I have been recently subjected to an e -crime where an AED11,600 were stolen fraudulently from my bank account using my cashback credit card. I was going to do a “Du recharge” of 50 AED online however this was turned out to be a fake website and AED11,600 were stolen from my account and it was spent in Saudi Arabia. I am not from Saudi Arabia and never been to Saudi Arabia so why would I spent such amount there! The bank did not suspect this as an e-crime and easily let the money stolen from by account! They should have taken precautionary measures and try to either block such transection or call me to warn me however this never happened. I reported this to the bank immediately and asked for a refund however never has been done despite going in person to the main branch and writing several emails. They didn’t even acknowledge my emails! The case has now been registered as an e crime at the police station. PLEASE REFUND ME MY STOLEN MONEY BACK!

19-12-2024

CHEUNG   United Arab Emirates

Withheld AED 20,000 AED FIXED DEPOSITED AND RESTRICTED PREMIER HSBC ACCOUNT IN DUBAI

To:
The Manager of HSBC UAE DUBAI MALL BRANCH,

Subject: Formal Complaint Regarding Withheld AED 20,000 AED AND RESTRICTED HSBC ACCOUNTS (credit card account 023555477251)

Dear Sir/Madam,
I am writing to formally lodge a complaint regarding my account being restricted and my credit card fixed deposit of AED 20,000 which has been withheld despite my repeated requests for its release.

I visited the HSBC branch last month and spoke to AMIN RIZVI in the DUBAI MALL BRANCH,

Despite numerous follow-ups via phone calls, emails, and in-person visits, I have yet to receive a satisfactory resolution or explanation for this delay.

This ongoing issue has caused me significant frustration and financial inconvenience, as the funds are vital for other commitments. To date, I have fulfilled all necessary requirements and provided any requested documentation promptly.

Yet, the bank’s refusal to release my funds remains unexplained and unjustified.
I kindly request that HSBC UAE:
1. Release the AED 20,000 fixed deposit immediately.
2. Provide a written explanation for the delay in processing my repeated requests.
3. Confirm that no further unnecessary delays will occur.
4. Reimburse any interest I lost and the extra interest you charged me for holding my money from me and stress incurred.

If this matter is not resolved within 5 working days, I will be left with no choice but to escalate my complaint to the Central Bank of the UAE and explore legal options to recover my funds.

I trust HSBC UAE values its customers and will address this matter with the urgency it deserves. Please confirm receipt of this letter and provide an update on the resolution timeline.

Thank you for your prompt attention to this matter.

Yours sincerely,
Mr Cheung

11-12-2024

Sanj   United Arab Emirates

The worst bank experience ever …By far

Over 20 years I had accounts with 15 banks around the world. Including HSBC UK, and Australia. I’ve been a premier customer here, and each region.

HSBC UAE is by far, really far, the worst banking experience I’ve ever had. From the sales calls, to complete lack of knowledge of call center staff, their failure to follow up on actions all of it terrible. In most countries they at least have lots of branches, they don’t even have that here. I’ve been in the UAE for 5 years, and unfortunately banking with HSBC for this time.

I recently had a fraud on my card the banks response has been totally incompetent. I’ve been given incorrect information, it takes 2-3 calls to get a simple action actually done. Having lost 6k to a fraud that wasn’t blocked by the bank, they are now blocking 10 aed amazon transactions.

DO NOT BANK with HSBC UAE.

07-12-2024

Shanusha   United Arab Emirates

Bad experience

Worst bank ever .not recommending at all.irresponsible and bad dealings.always makes troubles with transactions.really very bad expensive.please don’t go with this bank

28-08-2024

Wonderful Clement   United Arab Emirates

HSBC UAE IS BULLY AND TREATS ITS CUSTOMERS LIKE SLAVES

Everyone stay away from HSBC UAE ESPECIALLY if you’re African nationality because this bank is nothing but a bully. Domestic transfer i made they held it for no good reason and its been 2weeks and nothing is been done and i keep coming to this branch here at jumeirah 2 and all they keep telling me is they are waiting for the team and nothing they can do! They held my transfer and locked my profile, over 40k aed they held down for no reason for almost 2weeks now. I Hate this bank and they can go to hell for all i care. I wish for their license to be cancelled and this bank shutdown totally from UAE. They are nothing but a bully and treat their customers like slaves. Its been 11 days and no one is attending to my issue instead they keep saying i should keep waiting for no good reason

22-07-2024

Adnan Ahmed   United Arab Emirates

Bad management

I can assure you that higher management of this bank does not deserve the job what they are doing as its one of the worst bank when it comes to banking. They don’t know anything, they don’t know how to run a bank, they were involved in money laundering which one news channel exposed them by doing investigations and they published this in TV also. In my opinion Directors of this bank should look carefully in management role and should change them with immediately.

27-04-2024

Costa Black   United Arab Emirates

HSBC Bank UAE is a Nightmare

For 9 years I have been with them and I have experienced the Worst banking experience ever. I recommend Local UAE banks as fairing much better in all service and technology matrix than HSBC Bank Middle East

29-03-2024

muhammad al-lamadani   United Kingdom

Bad Premier Customer Support and Service

I had an issue with a transfer and reported it for over a month. Was told there is a charge of Dirham 100 to resolve. Bank charged my account, but until now they never resolved it. I follow up daily but Premier Team do not reply. I reported it to the upper management, but still no one replies or gives a status of action.

28-03-2024

lef   United Arab Emirates

Finally leaving HSBC! Researched best rated banks being: Mashreq, ADCB and RAK Bank

Hello everyone ! Customer of HSBC since 2010 by default as this was the corporate account of the company i worked for I feel today SO LIBERATED to leave them ! HSBC is the worst bank i have ever seen.
They were never there when I needed them.
1. I needed a loan but could not receive fund help from a friend as i was not married nor was it from my parents
2. Constant calls during work for no reason during my work hours.
3. However, no card block nor call when i got scammed 25K AED one month ago in Dubai from a fake HSBC agent. No one called nor stopped the transaction – I ran behind them to understand why they didnt reverse the 25K AED immediately. I since then went to the central bank and I will carry on until i get the funds back.
4. After the scam, they cancelled my credit card and guess what? they did NOT even set the same automatic balance transfer two months in a row hence they charged me 1200 AED each month for late payment fees by their own incompetence.
The reason I am here today is I feel so LIBERATED and recommend you to do the SAME !
I spent this rainy Dubai day looking at all banks and ratings for you. Best ratings are for: Mashreq, ADCB and RAKBANK.
Guess what, I am transferring my salary now to Mashreq NEO: It took me two seconds, they never ask you to go to the bank for documents as it is online (as opposed to HSBC which waste your time to go there for nothing and follow their early closing hours and make you leave work for this). Moreover they have a promotion of up to 2500 AED credit for salary transfer (ADCB up to 4500 AED for electronic vouchers) and if you open one of their Cashback credit card you’ll get another 100 AED bonus (T&Cs). So for the first time, I am thrilled to FINALLY change bank.
Please do the same and give HSBC back what they deserve for being one of the worst banks in the UAE.
They are playing on the fact it is an international bank when it is absolutely not following the standard nor helping you to make HSBC to HSBC transfers across countries (I tried that as they also closed my bank account without noticing me when i was stranded in the commonwealth during covid! they could not even trace me as a client after 10 years of getting my salaries! they only kept my credit card opened and charged me endless fees!).

Another bank which can also be a good option is CBD, much easier to work with, local and kind. No major issue and you can email them for queries. No particular incentive that i have found though at this time to transfer salaries to them.
I hope the above can help someone not to do the same mistake from a customer point of view and not an ad.

09-03-2024

Rajat Modi   India

Horrible bank

Completely scam company. Opened a global
Money account and got stuck internationally unable to pay or withdraw cash

13-01-2024

Joshua koshy   Canada

HOLD

HSBC UAE places HOLDS on accounts despite having all the necessary information. When customers follow up to remove the HOLD HSBC says there is no HOLD. How dumb can this bank be!

24-11-2023

muhamed Unaise   United Arab Emirates

Extremely Poor Service

Worst banking service i have experienced in UAE. Don’t use any service even if they provide free service.
No words to describe this service..

14-10-2023

muhamed Unaise   United Arab Emirates

Extremely Poor Service

I recommend not to use HSBC service even if they provide free of service.

14-10-2023

Subash   United Arab Emirates

Customer service

Credit card application….balance transfer…. delivery of supplementary card….all are worst experience. You can never imagine.inexplicable pain.. subash 0508504367

13-10-2023

AKIN OKVUR   United Arab Emirates

Worst bank ever exist

Definitely the wordt bank i have ever worked with in last 25 years and in 5 different countries. Even if you have hundreds of dollars of business with then and even if you’re their “premier” customer, they are totally useless. Also they have this beautiful tendency of blocking your credit card transactions at their will and leave you at the shop desperate or chasing you for just 5000 dirhems of transaction to ask where’s the origin of the money. Guys, don’t you have other things to do, such as giving tour clients a service ? (not better service, because they don’t serve at the moment)

17-09-2023

GLADYS MARIA M CAYABYAB   United Arab Emirates

Temporary Blocked Accounts through KYC HSBC Team

To whom it may concern,

This is my whole story in detail:
Since July4,2023-started received an HSBC message saying somebody will call for verificaton purposes, then in a few minutes spoke to a KYC Team agent when verifying my PO Box number i was failed because i mentioned the other PO Box of our company (Emirates Airlines Group) instead of the PO Box that i was using for my HSBC statement account mail. Then after i few minutes of this same day, i received a message that i need to provide all requested documents from the email sent to be completed by 14 of July 2023 , to be honest i did not receive any email from this team (i am not erasing my yahoo mail until this times.

July 5, 2023
Another HSBC message received that somebody will call me back again. in a few minutes a KYC Team agent spoke with me and all the verification questions tru phone i answered correctly, then an agent asked about my email address and the email address i mentioned was not matching in my bank record, so the KYC agent advised to call the Call Center to help me change my old email address to the present email address i am using, as per advised i called the Call Center and my email address was updated to [email protected] from my old email address used when i was at City Hospital, then i was advised by a Call Center agent to go to any Branch to submit my required documents for verification purposes.

??July6,2023
I went personally to HSBC Dubai Mall branch and i think it’s Mr Saif who entertained me, he just asked my passport copy and my UAE ID to update my record.

Juy20,2023
Received a message again that somebody will call me, in a few minutes, a KYC team agent spoke with me advising me if i can provide the documents they are requesting tru email they sent at the very beginning, i told them that i did not receive any single email from the ( i was thinking now that probably they sent it to my very old email address from my previous company), anyhow the agent mentioned the needed documents can be seen and be uploaded via online; Online submission that tru HSBC Web, i uploaded the copy of my passport, UAE ID, Employment Contract, Salary certificate, and the Tenancy certificate for a proof of my Home address here in Dubai but that Tenancy Contract is under my Husbands name (Rolando Cayabyab). After uploading i received an automated email address fro HSBC that they received al the documents i uploaded.

01August 2023
Same message received that somebody will call back; in a few minutes a KYC gent call me and spoke with telling that why is my Home address in Tenancy Contract is not under my name itself? I answered because with a Family status only one can have the name under the Tenancy Contract and that’s my Husband, advised again that i need to verify that with my husbands signature etcc to prove that i am staying in that said address stated in our Tenancy Contract.

11August2023
An HSBC Message again received same as before that somebody will, this day i can’t able to answer their call as i was in the middle of my Patients Consultation and i was very busy that day ( I am a Nurse).

11August2023 few hours later
i received again an HSBC message stating: Dear Customer, we tried contacting you via phone and email but haven”t been able to get in touch. We urge you to please respond to our email or call us on 600 554722 to avoid restrictions on your banking services.

Due to my shift ended ate already i did not call back tru Call center this day.

12August 2023
Visited personally to HSBC Dubai Mall Branch together with my husband, we were attended by Mr Risvi there, submitted a copy again of my PASSPORT, UUAE ID, COMPANY CONTRACT, SALARY CERTIFICATE AND THE TENANCY CONTRACT UNDER MY HUSBAND’S NAME. Ny husbad submitted his UAE ID and signed the form given to prove that i am also staying in the same address stated in our Tenancy Contract.
Mr Risvi showed it exactly to me that he send email to KYC Team regarding the documents need and assured us that KYC Team will not contact me anymore regarding this.
I was satisfied and assured that this will be true that’s why at this time convinced me to get a Credit Card which he saw in my record that since then i dont have any Credits in HSBC.
We surely did all these requirements to be completed on this day because we were going for Travel on August 19 and i was assured by Mr Risvi that one now will contact me from KYC team.

24August 2023
In the middle of our Travel, an HSBC message again appeared in my mobile stating that my Current account and Joint account with my Husband are Temporary Blocked.
Just imagine in the middle of our travel i don’t have any access to use my own money due to this issue so i ended up to borrow personal money from my relatives which i promised that i will return to them back as soon i will be back here in Dubai.

10August2023
Arrived back here in Dubai, called the HSBC Call Center, discussed this matter that happened to me, spoke to Mr Darwin Call center Manager and he advised that he will send an urgent request email for reactivation of my account. I need to wait by next day because it’s Sunday this day.

11August2023 morning i called HSBC Call center several times following up my request but i was advised that they sent email for urgent request already an i need to wait for the KYC tam to call me back.

11August2023 at 15,53hrs
A Call agent call me and spoke with, she advised that sh will email the bank Branch to verify all the documents if it was sent/receive already. I was requesting to this agent if she can request more urgently as i need my money back because i have dues to pay, but the answer just wait for the bank reply. I asked her as well if my telephone will be cut and be given some penalties from my other dues does the HSBC will cover that, she answered only if it happen i will just contact the cal center!!!

12August2023
Call the call center for follow up, same answered, email sent again urgently regarding my request and somebody will call me back by the end of the day.
waited for the day, NO one call me.

13August2023
Call again the HSBC call center, same follow, the answer just wait for somebody to call me by the end of the day.
Same no one call me until the day end.

13August2023 at (pm
Went personally to HSBC Dubai mall Branch trying if they can help me about my issues, usuccessfully same advised they cannot do anything as it’s not under their team issue, it’s KYC team and KYC team is not here in UAE but outside. i was attended by Mr Seif, he advised that if by the end of the week no progress, i may visit the Bank Branch that has access regarding the re-activation of my account and maybe they can help my issues.

As a Customer in HSBC for almost 2 decades now, I WAS REALLY UPSET, FRUSTRATED FOR THE SERVICE I RECEIVED NOW IN HSBC BESIDES WITH THE FULL TRUST I ESTABLISHED IN THIS BANK.

I CANNOT UNDERSTAND WHY DO I HAVE TO BEG EVERYDAY NOW WITH MY OWN MONEY WHICH I GOT IT ALL TRU MY HARDWORK.

I WILL UNDERSTND IF HSBC WILL FREEZE MY ACCOUNT DUE TO MY UNPAID LOANS OR CREDIT BUT I DONT HAVE ANY LOANS IN YOUR BANK.

I JUST RECEIVED THE NEWLY SUGGESTED CREDIT CARD BY MR RISVI BUT I AM SO SCRED NOW TO ACTIVATE BECAUSE I AM THINKING THE MORE YOU WILL HOLD MY ACCOUNT BECAUSE I OWE YOU.

THESE VERY LOG LETTER I MADE, I HOPE SOMEONE WILL BE PATIENTLY WILL READ THIS AND DO AN URGENT ACTION TO PLEASEEEE IF YOU CAN RE ACTIVARE NOW MY ACCESS AS A HUMAN BEING I HAVE DUES TO PAY BACK HOME AND TO PEOPLE I OWE MONEY DUE TO FREEZING MY ACCOUNT!!!, THAT’S MY OWN MONEY NOT YOURS, I WORK HARD FOR THAT IN A LEGAL WAY!!!!!

I AM REQUESTING IF SOMEBODY CALL AND UPDATE ABOUT MY ISSUES AS I FELT ALL THESE ARE HAGIG I THE AIR, NO ASSURANCE AND NO SECURITIES ANYMORE!

VERY TRULY YOURS,
GLADYS MARIA M CAYABYAN
email [email protected]
mobile +971 543458006

13-09-2023

ABDU NASAR MANKARATHODI   United Arab Emirates

online payment processing

Your payment processing team needs lot of training in customer service. They un necessary hold payments without valid reasons causing premier customers like me lot of troubles. They are least bothered about customer service and does not care about your banking business. This way you will lose clients. I already pulled a major part of my balance from HSBC to Local bank here in UAE due to poor customer service or zero customer service from HSBC

28-07-2023

dana   United Arab Emirates

Cannot even have a decent password reset process

Complete disaster, do not bother signing up with this failed entity

13-07-2023

Dina Romantsova   United Arab Emirates

A transfer that’s taking a week lol

Definitely will never advise choosing this bank , at least in UAE.

For 2 years I have the exact same employer who is paying my salary as well as reimbursing my expenses spent on work meetings and events, they have been doing it the same exact way for 2 years and there was no issue until last week.

My employer was transferring me my expenses (sent on 14th ,your bank received on 15th, no one contacted me )— i did not receive them, so I called the bank about 6pm on friday 16th — reply was it can take 2 , maximum 3 days and i did clarify if weekends count or not and I was told that it does work on weekend. The person over the phone reassured me that everything is fine.

8:30 pm same day — I receive an email saying they need more details , so for 2 years they didnt need anything and now all of a sudden they woke up — this same transfers have been going on for 2 years now, company account havent changed, mine havent changed.

And the information they ask — name and family name, nationality, date of birth — again this is my company , what nationality, what date of birth ? It just seems the guy was copy pasting it and that’s it.

I call bank no one knows anything, I send them an email answering those questions that I could explaining it’s expenses reimburses
I even sent them another email saying that in case they need anything else please contact me.

I was out of the city on Saturday ,they called me few times in a raw ,not giving even a break in case a person haven’t seen. I call back to that number it says I cannot call back.

Then they sent me an email that they are lacking something and If I need help they said to call a number they gave.

Well, I called this number — the person didnt know anything, it was zero help, I was told I will receive it yesterday evening, maximum today morning, well — its not today morning now, its today night now ,the date has changed to after tomorrow. I called the bank about 5 times for sure today only and no one could help me.
Sent several emails ,contacted on Facebook – nothing.

When I call — no one knows anything and no one can reply when will I get thids transfer , what’s the issue ,what information they need , I even used the chat option in the application itself — zero help.

P.a. Until now I haven’t even received a single adequate reply explaining me what’s the issue and what they need lol , holding my money for a whole week.

20-06-2023

Dina Romantsova   United Arab Emirates

A transfer that’s taking a week lol

Definitely will never advise choosing this bank , at least in UAE.

For 2 years I have the exact same employer who is paying my salary as well as reimbursing my expenses spent on work meetings and events, they have been doing it the same exact way for 2 years and there was no issue until last week.

My employer was transferring me my expenses (sent on 14th ,your bank received on 15th, no one contacted me )— i did not receive them, so I called the bank about 6pm on friday 16th — reply was it can take 2 , maximum 3 days and i did clarify if weekends count or not and I was told that it does work on weekend. The person over the phone reassured me that everything is fine.

8:30 pm same day — I receive an email saying they need more details , so for 2 years they didnt need anything and now all of a sudden they woke up — this same transfers have been going on for 2 years now, company account havent changed, mine havent changed.

And the information they ask — name and family name, nationality, date of birth — again this is my company , what nationality, what date of birth ? It just seems the guy was copy pasting it and that’s it.

I call bank no one knows anything, I send them an email answering those questions that I could explaining it’s expenses reimburses
I even sent them another email saying that in case they need anything else please contact me.

I was out of the city on Saturday ,they called me few times in a raw ,not giving even a break in case a person haven’t seen. I call back to that number it says I cannot call back.

Then they sent me an email that they are lacking something and If I need help they said to call a number they gave.

Well, I called this number — the person didnt know anything, it was zero help, I was told I will receive it yesterday evening, maximum today morning, well — its not today morning now, its today night now ,the date has changed to after tomorrow. I called the bank about 5 times for sure today only and no one could help me.
Sent several emails ,contacted on Facebook – nothing.

When I call — no one knows anything and no one can reply when will I get thids transfer , what’s the issue ,what information they need , I even used the chat option in the application itself — zero help.

P.a. Until now I haven’t even received a single adequate reply explaining me what’s the issue and what they need lol , holding my money for a whole week.

20-06-2023

Salma   United Arab Emirates

The worst bank system and service ever in UAE 🇦🇪

The worst bank system and service ever in UAE 🇦🇪
I don’t recommend anyone to deal with it

16-06-2023

Muddrik   United Arab Emirates

Review

HSBC UAE has been a severe disappointment in recent times. With my expectation of high-standard service from such a globally recognized bank, the experiences I have encountered are quite frustrating and do not align with the bank’s reputed stature.

Firstly, I’ve experienced a multitude of card errors and unwarranted blocks. I understand the need for security measures to prevent fraudulent activity, but there have been numerous instances where my card has been blocked for no clear or reasonable cause. This results in great inconvenience, especially during times of urgency.

Not only does the card frequently face issues, but the payment system seems equally flawed. On multiple occasions, my transactions were unnecessarily delayed, affecting my financial planning and management. Moreover, the processes to resolve such problems are convoluted and time-consuming, rather than being straightforward and user-friendly.

But perhaps the most discouraging aspect of HSBC UAE’s service is their customer service. Instead of being helpful and understanding, I’ve found their representatives to be inadequately trained, often lacking correct information, and slow to respond. It’s perplexing to be kept waiting for prolonged periods only to receive unsatisfactory solutions to issues that shouldn’t have existed in the first place.

Moreover, there is a distinct lack of transparency and communication in their interactions with customers. I’ve had difficulty receiving clear explanations for the issues at hand, which creates an environment of confusion and uncertainty. As a customer, being kept in the dark regarding my own financial issues is not acceptable.

It’s disheartening to see HSBC UAE fall short in so many key areas. For a bank that holds such a significant presence worldwide, the level of service delivered here has been below par. I sincerely hope HSBC UAE addresses these problems swiftly to improve its customer experience. In its current state, I find it challenging to recommend their services.

Remember, banking should be a reliable facilitator of your life, not an additional source of stress. Consider this review before making your decision.

22-05-2023

Muddrik   United Arab Emirates

Review

HSBC UAE has been a severe disappointment in recent times. With my expectation of high-standard service from such a globally recognized bank, the experiences I have encountered are quite frustrating and do not align with the bank’s reputed stature.

Firstly, I’ve experienced a multitude of card errors and unwarranted blocks. I understand the need for security measures to prevent fraudulent activity, but there have been numerous instances where my card has been blocked for no clear or reasonable cause. This results in great inconvenience, especially during times of urgency.

Not only does the card frequently face issues, but the payment system seems equally flawed. On multiple occasions, my transactions were unnecessarily delayed, affecting my financial planning and management. Moreover, the processes to resolve such problems are convoluted and time-consuming, rather than being straightforward and user-friendly.

But perhaps the most discouraging aspect of HSBC UAE’s service is their customer service. Instead of being helpful and understanding, I’ve found their representatives to be inadequately trained, often lacking correct information, and slow to respond. It’s perplexing to be kept waiting for prolonged periods only to receive unsatisfactory solutions to issues that shouldn’t have existed in the first place.

Moreover, there is a distinct lack of transparency and communication in their interactions with customers. I’ve had difficulty receiving clear explanations for the issues at hand, which creates an environment of confusion and uncertainty. As a customer, being kept in the dark regarding my own financial issues is not acceptable.

It’s disheartening to see HSBC UAE fall short in so many key areas. For a bank that holds such a significant presence worldwide, the level of service delivered here has been below par. I sincerely hope HSBC UAE addresses these problems swiftly to improve its customer experience. In its current state, I find it challenging to recommend their services.

Remember, banking should be a reliable facilitator of your life, not an additional source of stress. Consider this review before making your decision.

22-05-2023

Frank   United Arab Emirates

Hsbc premier is a total waste of time

Do not ever fall for the marketing hsbc uae present to you. Their company is an absolute scam, filled with incompetence and lack of customer focus.

17-04-2023

rakib   United Arab Emirates

looting money and violating the commitments.

several time lost money while sending the money to home country.
not entrust to keep HSBC commitments while opening account
cash back not calculated properly what HSBC are promised.
no help from HSBC customer services representative.

04-01-2023

AY   United Arab Emirates

Poor Customer Service Support

Kindly choose other bank, they have a poor customer support and no proper resolution.

27-08-2022

Usman Khurshid   United Arab Emirates

International Money Transfer team exists on Mars

Short and sweet, ABSOLUTELY RIDICULOUS service, in regards to International Transfers. Blaming everything on ‘Global team’ which I believe doesn’t exist, to begin with. 11 days and counting, since I transferred money, and still no update.

02-08-2022

Maya Fontien   Lebanon

One of the worst bank

I would like to express my disappointment with their unsatisfactory level of service, I have expected much more from prestigious and reputed bank service. Zero communication and don’t expect to be treated professionally

10-07-2022

Rod   United Arab Emirates

Application for an International Account

I have had an application in for an account since April. It is now July and the UAE desk and the International desk have not been able to give me an answer on if it is approved or not. An answer would be a beginning point. Just disappointing all round from both local and international offices.

07-07-2022

C BEVEN   United Arab Emirates

Horrible bank avoid at all costs

Customer service staff have no ability to actually help you and will blatantly lie to you to get off the phone. Useless.

17-06-2022

Damo   United Arab Emirates

HSBC – Worst Bank in Middle East

By far the most disappointing service in a bank to date. There is not customer service nor resolution, and there is also no safety. Credit cards are compromised about 2 – 5 times a year, and the team literally does not action any customer request unless a fire is put under their butt and massive complaints are made.
Do not waste your time with this useless bank, keep your money with trusted and honest financial institutions, and do your homework. Even when issues are raised, there is no resolution for years on end.

02-06-2022

Shadha |   Verified   United Arab Emirates

Satisfying

I will always be grateful to the customer service crew. They were really professional and accommodating, promptly responding to all of my questions.

23-05-2022

Muhammad Nawaz   United Arab Emirates

Fund transfer and customer care

I have a very bad experience with HSBC UAE.
I transferred amount within UAE and within AED same currency.
But even after 48 hours of working, I am tortured by helpline that there may be some information additionally needed to complete the transfer…
I challenge that there is nothing missing, if there was anything, why didn’t I receive a call from payment department for that??
I missed a very important business deal to to this delay…
Extremely disappointed and advise you not to be a part of this poor service

15-04-2022

YANG   United Arab Emirates

THE WORST BANK AND WORST CUSTOMER SERVICE

the worst customer care team ever, unhelpful untrained. DISAPPOINTING they just simply useless in terms of providing a service. DO NOT BANK WITH THEM

15-04-2022

Zeeshan Aziz   United Arab Emirates

HSBC Online Banking customer service

One of the worst banking in terms of customer support and online banking.
I made the online transactions to the local account here in UAE the amount was less then 300 and the the HSBC payment team kept it on hold for screening and its now 8th day that transaction is still in the AIR.
The worst thing is they don’t give a damn I’ve tried calling them 3,4 times every time it took 20 to 25 minutes and there were still long que.
Unfortunately I’ll be deactivating HSBC services and I’ll advise to all of you do the same.

13-03-2022

Ali   United Arab Emirates

Just Awful

Deactivated my credit card without any heads up (no email, no sms, was at checkout who found out it’s not working) for some doc missing reason. Went to branch and gave the doc but they couldn’t activated and logged a request internally to get the card activated. 3 days later l, called them 5 times still no one can fix it!!!

06-03-2022

Dinni |   Verified   United Arab Emirates

Exquisite

The customer service team will always have my gratitude. They were really professional and accommodating, answering all of my inquiries swiftly.

09-02-2022

Samuel |   Verified   United Arab Emirates

Satisfying

I will be eternally grateful to the customer service crew. They were really professional and accommodating, promptly responding to all of my questions.

03-02-2022

Harman Singh   United Arab Emirates

Customer service

Called customer care but its on waiting more than 38 mins already gone, Pathetic

27-01-2022

Zanari Oliver   United Arab Emirates

No customer service

I have been trying to phone HSBC UAE for 4 days and no one answers the phone, every time I have been on hold for close to 20 minutes or longer. I have tried phoning different days, different times, to no avail. The chat service was of no help, just telling me to phone. I am unable to log onto my internet/phone banking so I do not have access to transfers etc. Unacceptable for a bank that is supposed to be up to international standards. very frustrated!!!!

22-01-2022

Rawad   United Arab Emirates

bad service

HSBC the yhave very bad service, 1 month and 10 days they didn’t proceed my trasnfer refund. i totally not advice anyone to use this bank

26-12-2021

Blair |   Verified   United Arab Emirates

Professional staff!

I would always be thankful to the customer service team. They were so professional and helpful as they answered all my queries immediately.

11-11-2021

Mil |   Verified   United Arab Emirates

Perfect exchange rates

I wanted to change money from DHS to EUR as I was traveling abroad so I went to this bank. I found out that the bank is offering perfect exchange rates!

27-10-2021

Shasta |   Verified   United Arab Emirates

Polite behavior

The staff working at HSBC is very polite. I had a problem with my credit card, they apologized and solved the problem immediately. Totally satisfied!

25-05-2021

Dale |   Verified   United Arab Emirates

Trusted

I’m using my HSBC account for almost 5 years now. Their services are smooth and fast. Their customer service team is knowledgeable and very friendly. Whenever I had any problem regarding my account, they’re so willing to solve it. Trusted bank and highly recommended one.

20-04-2021