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Customer Experience

Customer Experience

253 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Delightful Fast Friendly Honest Optimal Perfect Reliable Satisfying Unique Professional Clean
Disappointing Misleading Rude Terrible Unpleasant Unprofessional Unreliable Expensive


Excellent

64%

Great

27%

Average

0%

Poor

0%

Bad

9%

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Description

Always thinking ahead
Since 1996, we have aimed to offer our clients a bespoke parking experience that provides them with the best possible solutions for their needs. We’ve always taken pride in the fact that since day one, we’ve concentrated on promoting clean, environmentally friendly products that really help the environment. As the first parking provider in Dubai to offer EV chargers in our car-parks, it’s clear that we definitely put the “green” into parking!

Always innovating
We’re all about efficiency – helping you get the absolute most out of your parking space without breaking the bank! We’ve sought out the latest and most cost-effective parking technologies to offer our clients, guaranteeing better savings on energy, optimal use of space, reduced maintenance and faster payments. We like to consider every element of parking – from the business right down to the customer parking their car. By doing this we ensure that each stage of the parking process is efficient, enjoyable and hassle-free!

Always there
With our team of international experts, we have led and influenced the Middle East parking industry for over 25 years. Globally recognized, our award-winning services have helped over 100 of businesses achieve their parking goals. These include Emaar Square, Jumeirah Emirates Towers, Armani Hotel (Burj Khalifa) and Dubai Mall. From retail space to hotels, airports to offices, we have a wealth of experience in helping all kinds of businesses – big and small!

Gulf Sustainability and CSR Awards 2020
We are proud to get awarded with the Silver Gulf Sustainability Award for our EV-Network by GreenParking.The Gulf Sustainability Award is an international award that recognizes best practices and honours companies and teams with exception initiatives.

The EV-Network by GreenParking is the first and only network of smart electric vehicles chargers installed across countries in the region. Currently it covers the UAE and Oman and it shall shortly be expanded to include other countries in the Gulf as well.

With the help of our partnerships with hotels, other public commercial entities and EV manufacturers we were able to provide FREE CHARGING at all our EV charging stations to everyone.

OUR VISION
The parking industry has changed considerably over time – bringing about new challenges, new technologies, and new priorities. As an industry leader, GreenParking has consistently innovated, being the first to adopt the latest and cleanest technologies and systems. Because of this, we have helped hundreds of facilities across the region, whilst always staying true to our one goal: sustainability.

Sustainability is at the core of what we do, influencing everything from our product selection, to our new technologies and systems. We believe that car parks are a great place to start when it comes to promoting sustainability and a greener future. Since the advent of the automobile, drivers have always looked for safe and secure places to leave their vehicles. We’ve gone beyond this – introducing affordable solutions that not only delight customers, but also help build a sustainable and environmentally friendly future.

Our eyes are firmly set on the future, as illustrated by our recent project in Emaar Square – a fully automated, paperless parking facility that seamlessly integrates with the needs and expectations of the modern driver.

We want to make the parking experience as pleasurable and functional as possible, introducing new technologies and systems that propel the industry forward and contribute to a cleaner and more sustainable Dubai. We believe that the future of parking is green. We’ve taken steps to ensure that our facilities leave minimal footprint, whilst enhancing the customer experience at the same time.

We hope to expand and build on our robust and comprehensive EV-Network; a vast web of Electric Vehicle chargers that span the Middle East and North Africa. This advanced network uses cutting edge technology to connect electric vehicle drivers to the nearest charging station through our app. We imagine a future in which people are actively encouraged to take steps towards a cleaner environment, and we’re constantly looking for ways to make that easier. Our EV-Network is just one of the many steps we have taken to help usher in a new age of parking facilities.

We believe that the car park of the future is green. It’s in our name.

Products and Services
  • Parking Management
  • Valet Parking
  • Consultancy
  • Maintenance
  • Case Studies
  • Tesla Charger Installation
Location
  • GreenParking Business Central Towers Car Park - Dubai - United Arab Emirates

Contact Details
  • https://www.greenparking.ae/
  • +97143412210
  • [email protected]
  • Business Central Towers Tower B Office 4201B Dubai Media City Dubai United Arab Emirates
  • Dubai Media City (DMC)
  • Dubai (UAE)
Additional Info

Phone: +9718007275464

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Reviews

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Latest Reviews
Hamad
  United Arab Emirates

Worst customer service ever.

This is so far the worst customer service experience i ever experienced in my life, when i first installed my wall connector the first problem i had was the price, they asked for 10k AED for brick removal so that i can have the cable underground. ( i contacted another company just for the removal and we agreed on 600 AED ) after that problem was solved to lower the price, the engineer that came to install it was working in 3-4 different locations, so he came dropped his colleagues to install it, gave them the steps and disappeared, the workers were too lazy, they spent 4 hours to install the wall connector, so i called the engineer to come by and solve this issue im having because they were wasting my time, he got mad and started shouting because I’m asking him to come every 15-30 minutes and he kept telling me I’ll be here in 5 minutes. So this was my second problem which is the worst ever and disrespectful at the most. Third problem is that the wall connector stopped functioning, i contacted them because it was on warranty, they asked me to contact tesla service and i did, tesla gave me a new wall connector for the charging company to come and collect and install it at my place, when i told the company they started to not answer my calls, telling me they have nothing to do with this, claiming that installation should be done by tesla, asking for information i already gave them twice or thrice. Its just a whole mess, their team is lost and don’t have any idea what they’re doing, or atleast thats how it felt. I do not recommend this company what so ever.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Rude Terrible Unpleasant Unprofessional Unreliable Expensive


02-08-2022

Fatima |   Verified
  United Arab Emirates

Fantastic

They provided wonderful service, were courteous, and I had a positive interaction with them when I used their services.

ADVANTAGESDISADVANTAGES

Amazing Honest


27-06-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I used their services and found them to be outstanding; they were polite and provided excellent service, and I had a good experience with them.

ADVANTAGESDISADVANTAGES

Amazing Honest


29-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I tried their services and they were fantastic; they were friendly and provided excellent service; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Honest Optimal


18-04-2022

Jaxen |   Verified
  United Arab Emirates

Great

I have tried their services and it was great they were friendly and delivered perfect services, I had a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Friendly Perfect


04-03-2022

Eni |   Verified
  Hungary

Exquisite

I tried their maintenance service, and it was fantastic; they supply their services quickly, and their services are highly recommended; I am pleased with their job.

ADVANTAGESDISADVANTAGES

Delightful Clean


02-02-2022

Gage |   Verified
  United Arab Emirates

Affordable

The team working here at this Green Parking are quite professional and deliver reliable services moreover their prices are affordable.

ADVANTAGESDISADVANTAGES

Reliable Professional


27-10-2021

Geni |   Verified
  United Arab Emirates

Good

I have tried their maintenance service which was amazing, they are efficiently delivering their services, their services are recommendable, I am satisfied with their work.

ADVANTAGESDISADVANTAGES

Advisable Honest


19-08-2021

Kelvin |   Verified
  United Arab Emirates

Great

I have tried their services, I found them they are professional and quickly deliver their services, my experience with them was great.

ADVANTAGESDISADVANTAGES

Fast Professional


25-07-2021

Alexa |   Verified
  United Arab Emirates

Efficient

I have tried their maintenance service which was amazing, they are efficiently delivering their services, their services are recommendable, I am satisfied with their work.

ADVANTAGESDISADVANTAGES

Advisable Amazing


31-05-2021

Ramus |   Verified
  United Arab Emirates

Simple

Their car parking services are really so simple and easy. Most of all they’re so unique and different. I tried their services, I was so happy with them, and I would always recommend them.

ADVANTAGESDISADVANTAGES

Satisfying Unique


20-05-2021

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Reviews
Hamad
  United Arab Emirates

Worst customer service ever.

This is so far the worst customer service experience i ever experienced in my life, when i first installed my wall connector the first problem i had was the price, they asked for 10k AED for brick removal so that i can have the cable underground. ( i contacted another company just for the removal and we agreed on 600 AED ) after that problem was solved to lower the price, the engineer that came to install it was working in 3-4 different locations, so he came dropped his colleagues to install it, gave them the steps and disappeared, the workers were too lazy, they spent 4 hours to install the wall connector, so i called the engineer to come by and solve this issue im having because they were wasting my time, he got mad and started shouting because I’m asking him to come every 15-30 minutes and he kept telling me I’ll be here in 5 minutes. So this was my second problem which is the worst ever and disrespectful at the most. Third problem is that the wall connector stopped functioning, i contacted them because it was on warranty, they asked me to contact tesla service and i did, tesla gave me a new wall connector for the charging company to come and collect and install it at my place, when i told the company they started to not answer my calls, telling me they have nothing to do with this, claiming that installation should be done by tesla, asking for information i already gave them twice or thrice. Its just a whole mess, their team is lost and don’t have any idea what they’re doing, or atleast thats how it felt. I do not recommend this company what so ever.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Rude Terrible Unpleasant Unprofessional Unreliable Expensive


02-08-2022

Fatima |   Verified
  United Arab Emirates

Fantastic

They provided wonderful service, were courteous, and I had a positive interaction with them when I used their services.

ADVANTAGESDISADVANTAGES

Amazing Honest


27-06-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I used their services and found them to be outstanding; they were polite and provided excellent service, and I had a good experience with them.

ADVANTAGESDISADVANTAGES

Amazing Honest


29-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I tried their services and they were fantastic; they were friendly and provided excellent service; I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Honest Optimal


18-04-2022

Jaxen |   Verified
  United Arab Emirates

Great

I have tried their services and it was great they were friendly and delivered perfect services, I had a satisfying experience with them.

ADVANTAGESDISADVANTAGES

Friendly Perfect


04-03-2022

Eni |   Verified
  Hungary

Exquisite

I tried their maintenance service, and it was fantastic; they supply their services quickly, and their services are highly recommended; I am pleased with their job.

ADVANTAGESDISADVANTAGES

Delightful Clean


02-02-2022

Gage |   Verified
  United Arab Emirates

Affordable

The team working here at this Green Parking are quite professional and deliver reliable services moreover their prices are affordable.

ADVANTAGESDISADVANTAGES

Reliable Professional


27-10-2021

Geni |   Verified
  United Arab Emirates

Good

I have tried their maintenance service which was amazing, they are efficiently delivering their services, their services are recommendable, I am satisfied with their work.

ADVANTAGESDISADVANTAGES

Advisable Honest


19-08-2021

Kelvin |   Verified
  United Arab Emirates

Great

I have tried their services, I found them they are professional and quickly deliver their services, my experience with them was great.

ADVANTAGESDISADVANTAGES

Fast Professional


25-07-2021

Alexa |   Verified
  United Arab Emirates

Efficient

I have tried their maintenance service which was amazing, they are efficiently delivering their services, their services are recommendable, I am satisfied with their work.

ADVANTAGESDISADVANTAGES

Advisable Amazing


31-05-2021

Ramus |   Verified
  United Arab Emirates

Simple

Their car parking services are really so simple and easy. Most of all they’re so unique and different. I tried their services, I was so happy with them, and I would always recommend them.

ADVANTAGESDISADVANTAGES

Satisfying Unique


20-05-2021

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