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Customer Experience

Customer Experience

400 Reviews   •   Excellent   •   5/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Excellent Fantastic Friendly Honest Inexpensive Knowledgeable Outstanding Perfect Reliable Satisfying Clean Affordable Tasty
Badly-located Unprofessional Expensive


Excellent

75%

Great

13%

Average

6%

Poor

0%

Bad

6%

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Description

Nestled within the heart of the vibrant urban district of Al Mankhool – Dubai, Grayton is a 4 star boutique hotel in Dubai that caters to business and leisure travelers, alike. It's all about experiencing great hospitality, efficient services and culinary epitome. We understand that customer experience is of the utmost value and thus your comfort is taken care of, at every step. This modern hotel provides non-smoking, spacious and elegantly designed 96 rooms & suites, rooftop pool for adults and children, serene spa, and a well-equipped health & fitness centre. Our exceptional dining experience ranges from fine dining at the Indian Restaurant Bukhara, to European flavor at Citrus O2, with delight of drinks & snacks from G & T Lounge & Bar to poolside Zanzibar Skylounge Bar & BBQ.

Products and Services
  • Rooms & Suites
  • Restaurants & Bar
  • Gym & Swimming Pool
  • Meeting & Event Facilities
Location
Contact Details
  • https://www.graytonhotel.com
  • +97144010000
  • [email protected]
  • 12A Street, Al Mankhool Dubai United Arab Emirates
  • Deira
  • Dubai (UAE)
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Reviews

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Latest Reviews
Micky
  Philippines

Outstanding Rooms and Facilities

Hotel Rooms was more beautiful than I expected, facilities compliment with the hotel itself.
Lobby was big and they have in both sides, service in total is very good.

ADVANTAGESDISADVANTAGES

Excellent Outstanding Clean


12-04-2023

Micky
  Philippines

Outstanding Rooms and Facilities

Hotel Rooms was more beautiful than I expected, facilities compliment with the hotel itself.
Lobby was big and they have in both sides, service in total is very good.

ADVANTAGESDISADVANTAGES

Outstanding


12-04-2023

Santanu y
  United Arab Emirates

No staff at the lounge

I went to gnt lounge yesterday and sat there and there was no staff to take my order. I kept shouting “excuse me” but no one came and finally I had to walk out. I also have a video evidence of this incident

ADVANTAGESDISADVANTAGES

Unprofessional


11-04-2023

Shadha |   Verified
  Antarctica

Decent

This hotel is absolutely ideal! The accommodations are reasonably priced and really clean and comfortable.

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable


31-05-2022

Amalthea |   Verified
  United Arab Emirates

Great prices!

This hotel is extremely perfect! The prices of the rooms are great and they’re very clean and comfortable.

ADVANTAGESDISADVANTAGES

Perfect Clean


28-04-2022

Vignyatri |   Verified
  United Arab Emirates

Inexpensive!

I reserved a suite once at this hotel. I was so satisfied as the price of the suite was inexpensive and it was very clean as well.

ADVANTAGESDISADVANTAGES

Inexpensive Satisfying Clean


11-03-2022

Devarshina |   Verified
  United Arab Emirates

Amazing!

This hotel is extremely amazing. The suites provided there are perfect and very spacious. Also, their prices are so reliable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Reliable


04-03-2022

Eshanshina |   Verified
  United Arab Emirates

Perfect!

I would always love to recommend this perfect hotel. I reserved a suite there and I was extremely satisfied! The suite was perfect and its price was so affordable.

ADVANTAGESDISADVANTAGES

Perfect Satisfying Affordable


10-01-2022

Anahi |   Verified
  United Arab Emirates

Great!

I would always love to recommend this perfect hotel. The rooms there are very comfortable and their prices are so reasonable!

ADVANTAGESDISADVANTAGES

Perfect Reliable


25-11-2021

Yejid |   Verified
  France

Reliable prices

I reserved a room at this hotel when I was on a vacation in the UAE. The price of the room was so reliable and it was very clean and perfect.

ADVANTAGESDISADVANTAGES

Perfect Reliable Clean


03-11-2021

Vivienne |   Verified
  Czech Republic

Satisfying

My stay here during my visit to UAE was satisfying the rooms were amazing and the facilities they have provided to their guests are perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


01-09-2021

Shadha |   Verified
  United Arab Emirates

Decent

I attended a business meeting here, and it was incredible. They were highly organized, and the services and amenities they gave were excellent.

ADVANTAGESDISADVANTAGES

Attentive Honest


10-08-2021

Brayan |   Verified
  United Arab Emirates

Tasty

I have visited here with a friend, the restaurant was good, food was tasty and staffs were friendly and attentive but their prices were high and location is too far.

ADVANTAGESDISADVANTAGES

Attentive Friendly

Badly-located Expensive


08-06-2021

Gage |   Verified
  United Arab Emirates

Fast

The restaurant’s food was tasty, staffs there were friendly and fast in serving the order, overall it was good here, sure I will come here again.

ADVANTAGESDISADVANTAGES

Friendly Tasty


06-06-2021

Anafa |   Verified
  Cyprus

Good experience!

I booked a room at Grayton Hotel. The room was good, the price was reasonable, the service was amazing, and the staff was very friendly. Doubtless, the location of the hotel was far from the center, but the hotel is totally worth it!

ADVANTAGESDISADVANTAGES

Amazing Friendly

Badly-located


30-05-2021

Idris |   Verified
  United Arab Emirates

Wonderful

I have attended a business meeting here, it was great they are well organized and the services and facilities they have provided were fantastic, overall it was wonderful.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


30-05-2021

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Reviews
Micky
  Philippines

Outstanding Rooms and Facilities

Hotel Rooms was more beautiful than I expected, facilities compliment with the hotel itself.
Lobby was big and they have in both sides, service in total is very good.

ADVANTAGESDISADVANTAGES

Excellent Outstanding Clean


12-04-2023

Micky
  Philippines

Outstanding Rooms and Facilities

Hotel Rooms was more beautiful than I expected, facilities compliment with the hotel itself.
Lobby was big and they have in both sides, service in total is very good.

ADVANTAGESDISADVANTAGES

Outstanding


12-04-2023

Santanu y
  United Arab Emirates

No staff at the lounge

I went to gnt lounge yesterday and sat there and there was no staff to take my order. I kept shouting “excuse me” but no one came and finally I had to walk out. I also have a video evidence of this incident

ADVANTAGESDISADVANTAGES

Unprofessional


11-04-2023

Shadha |   Verified
  Antarctica

Decent

This hotel is absolutely ideal! The accommodations are reasonably priced and really clean and comfortable.

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable


31-05-2022

Amalthea |   Verified
  United Arab Emirates

Great prices!

This hotel is extremely perfect! The prices of the rooms are great and they’re very clean and comfortable.

ADVANTAGESDISADVANTAGES

Perfect Clean


28-04-2022

Vignyatri |   Verified
  United Arab Emirates

Inexpensive!

I reserved a suite once at this hotel. I was so satisfied as the price of the suite was inexpensive and it was very clean as well.

ADVANTAGESDISADVANTAGES

Inexpensive Satisfying Clean


11-03-2022

Devarshina |   Verified
  United Arab Emirates

Amazing!

This hotel is extremely amazing. The suites provided there are perfect and very spacious. Also, their prices are so reliable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Reliable


04-03-2022

Eshanshina |   Verified
  United Arab Emirates

Perfect!

I would always love to recommend this perfect hotel. I reserved a suite there and I was extremely satisfied! The suite was perfect and its price was so affordable.

ADVANTAGESDISADVANTAGES

Perfect Satisfying Affordable


10-01-2022

Anahi |   Verified
  United Arab Emirates

Great!

I would always love to recommend this perfect hotel. The rooms there are very comfortable and their prices are so reasonable!

ADVANTAGESDISADVANTAGES

Perfect Reliable


25-11-2021

Yejid |   Verified
  France

Reliable prices

I reserved a room at this hotel when I was on a vacation in the UAE. The price of the room was so reliable and it was very clean and perfect.

ADVANTAGESDISADVANTAGES

Perfect Reliable Clean


03-11-2021

Vivienne |   Verified
  Czech Republic

Satisfying

My stay here during my visit to UAE was satisfying the rooms were amazing and the facilities they have provided to their guests are perfect.

ADVANTAGESDISADVANTAGES

Amazing Perfect


01-09-2021

Shadha |   Verified
  United Arab Emirates

Decent

I attended a business meeting here, and it was incredible. They were highly organized, and the services and amenities they gave were excellent.

ADVANTAGESDISADVANTAGES

Attentive Honest


10-08-2021

Brayan |   Verified
  United Arab Emirates

Tasty

I have visited here with a friend, the restaurant was good, food was tasty and staffs were friendly and attentive but their prices were high and location is too far.

ADVANTAGESDISADVANTAGES

Attentive Friendly

Badly-located Expensive


08-06-2021

Gage |   Verified
  United Arab Emirates

Fast

The restaurant’s food was tasty, staffs there were friendly and fast in serving the order, overall it was good here, sure I will come here again.

ADVANTAGESDISADVANTAGES

Friendly Tasty


06-06-2021

Anafa |   Verified
  Cyprus

Good experience!

I booked a room at Grayton Hotel. The room was good, the price was reasonable, the service was amazing, and the staff was very friendly. Doubtless, the location of the hotel was far from the center, but the hotel is totally worth it!

ADVANTAGESDISADVANTAGES

Amazing Friendly

Badly-located


30-05-2021

Idris |   Verified
  United Arab Emirates

Wonderful

I have attended a business meeting here, it was great they are well organized and the services and facilities they have provided were fantastic, overall it was wonderful.

ADVANTAGESDISADVANTAGES

Fantastic Satisfying


30-05-2021

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